Project Management Metrics, KPIs, and Dashboards. A Guide to Measuring and Monitoring Project Performance. 2nd Edition

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1 Brochure More information from Project Management Metrics, KPIs, and Dashboards. A Guide to Measuring and Monitoring Project Performance. 2nd Edition Description: The new edition of Harold Kerzner's bestselling book on measuring project management performance With today's complex projects, increased stakeholder involvement, and advances in computer technology, metrics and key performance indicators (KPIs) have become increasingly integral to informed decisionmaking and effective project management. Project Management Metrics, KPIs, and Dashboards, Second Edition helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them, as well as an understanding of different dashboard types, design issues, and applications. Closely aligned with PMI's PMBOK Guide, this new edition features: - New content on topics ranging from customer relations management and project oversight to agile and SCRUM metrics, as well as metrics, pitfalls, and myths - An emphasis on value, including an in-depth discussion of value-driven metrics and value-driven KPIs - Full-color screen shots showing dashboards from some of the most successful project management companies - PowerPoint slides and a test bank for use in seminar presentations and courses This book allows functional managers to bolster their awareness of what good metrics management really entails today?and be armed with the knowledge to measure performance more effectively. Contents: PREFACE vii 1 THE CHANGING LANDSCAPE OF PROJECT MANAGEMENT 1 CHAPTER OVERVIEW: 1 CHAPTER OBJECTIVES: 1 KEYWORDS: INTRODUCTION EXECUTIVE VIEW OF PROJECT MANAGEMENT COMPLEX PROJECTS GLOBAL PROJECT MANAGEMENT PROJECT MANAGEMENT METHODOLOGIES AND FRAMEWORKS THE NEED FOR EFFECTIVE GOVERNANCE ENGAGEMENT PROJECT MANAGEMENT CUSTOMER RELATIONS MANAGEMENT OTHER DEVELOPMENTS IN PROJECT MANAGEMENT A NEW LOOK AT DEFINING PROJECT SUCCESS THE GROWTH OF PAPERLESS PROJECT MANAGEMENT PROJECT MANAGEMENT MATURITY AND METRICS 32

2 1.12 PROJECT MANAGEMENT BENCHMARKING AND METRICS CONCLUSIONS 42 2 THE DRIVING FORCES FOR BETTER METRICS 43 CHAPTER OVERVIEW: 43 CHAPTER OBJECTIVES: 43 KEYWORDS: INTRODUCTION STAKEHOLDER RELATIONS MANAGEMENT PROJECT AUDITS AND THE PMO INTRODUCTION TO SCOPE CREEP PROJECT HEALTH CHECKS MANAGING DISTRESSED PROJECTS 68 3 METRICS 81 CHAPTER OVERVIEW: 81 CHAPTER OBJECTIVES: 81 KEYWORDS: INTRODUCTION PROJECT MANAGEMENT METRICS: THE EARLY YEARS PROJECT MANAGEMENT METRICS: CURRENT VIEW METRICS MANAGEMENT MYTHS SELLING EXECUTIVES ON A METRICS MANAGEMENT PROGRAM UNDERSTANDING METRICS CAUSES FOR LACK OF SUPPORT FOR METRICS MANAGEMENT USING METRICS IN EMPLOYEE PERFORMANCE REVIEWS CHARACTERISTICS OF A METRIC METRIC CATEGORIES AND TYPES SELECTING THE METRICS SELECTING A METRIC/KPI OWNER METRICS AND INFORMATION SYSTEMS CRITICAL SUCCESS FACTORS METRICS AND THE PMO 105

3 3.15 METRICS AND PROJECT OVERSIGHT/ GOVERNANCE METRIC TRAPS PROMOTING THE METRICS CHURCHILL DOWNS INCORPORATED S PROJECT PERFORMANCE MEASUREMENT APPROACHES KEY PERFORMANCE INDICATORS 117 CHAPTER OVERVIEW: 117 CHAPTER OBJECTIVES: 117 KEYWORDS: INTRODUCTION THE NEED FOR KPIs USING THE KPIs THE ANATOMY OF A KPI KPI CHARACTERISTICS CATEGORIES OF KPIs KPI SELECTION KPI MEASUREMENT KPI INTERDEPENDENCIES KPIs AND TRAINING KPI TARGETS KPI FAILURES KPIs AND INTELLECTUAL CAPITAL KPI BAD HABITS BRIGHTPOINT CONSULTING, INC. DASHBOARD DESIGN: KEY PERFORMANCE INDICATORS AND METRICS VALUE-BASED PROJECT MANAGEMENT METRICS 165 CHAPTER OVERVIEW: 165 CHAPTER OBJECTIVES: 165 KEYWORDS: INTRODUCTION VALUE OVER THE YEARS VALUES AND LEADERSHIP COMBINING SUCCESS AND VALUE 171

4 5.4 RECOGNIZING THE NEED FOR VALUE METRICS THE NEED FOR EFFECTIVE MEASUREMENT TECHNIQUES CUSTOMER/STAKEHOLDER IMPACT ON VALUE METRICS CUSTOMER VALUE MANAGEMENT (CVM) THE RELATIONSHIP BETWEEN PROJECT MANAGEMENT AND VALUE BACKGROUND TO METRICS SELECTING THE RIGHT METRICS THE FAILURE OF TRADITIONAL METRICS AND KPIs THE NEED FOR VALUE METRICS CREATING A VALUE METRIC PRESENTING THE VALUE METRIC IN A DASHBOARD INDUSTRY EXAMPLES OF VALUE METRICS USE OF CRISIS DASHBOARDS FOR OUT-OF-RANGE VALUE ATTRIBUTES ESTABLISHING A METRICS MANAGEMENT PROGRAM USING VALUE METRICS FOR FORECASTING METRICS AND JOB DESCRIPTIONS GRAPHICAL REPRESENTATION OF METRICS CREATING A PROJECT VALUE BASELINE DASHBOARDS 245 CHAPTER OVERVIEW: 245 CHAPTER OBJECTIVES: 245 KEYWORDS: INTRODUCTION TRAFFIC LIGHT DASHBOARD REPORTING DASHBOARDS AND SCORECARDS BENEFITS OF DASHBOARDS RULES FOR DASHBOARDS BITWORK, INC.: TEN QUESTIONS TO ASK BEFORE IMPLEMENTING A DASHBOARD OR REPORTING SYSTEM BRIGHTPOINT CONSULTING, INC.: DESIGNING EXECUTIVE DASHBOARDS ALL THAT GLITTERS IS NOT GOLD USING EMOTICONS 290

5 6.9 AGILE AND SCRUM METRICS MASHUP DASHBOARDS DASHBOARD DESIGN TIPS PURESHARE, INC LOGIXML, INC.: DASHBOARD BEST PRACTICES A SIMPLE TEMPLATE SUMMARY OF DASHBOARD DESIGN REQUIREMENTS DASHBOARD LIMITATIONS THE DASHBOARD PILOT RUN EVALUATING DASHBOARD VENDORS NEW DASHBOARD APPLICATIONS DASHBOARD APPLICATIONS 343 CHAPTER OVERVIEW: 343 CHAPTER OBJECTIVES: 343 KEYWORDS: INTRODUCTION DASHBOARDS IN ACTION: VENTYX, AN ABB COMPANY DASHBOARDS IN ACTION: JOHNSON CONTROLS, INC DASHBOARDS IN ACTION: COMPUTER ASSOCIATES, INC DASHBOARDS IN ACTION: PIEMATRIX, INC PIEMATRIX OVERVIEW DASHBOARDS IN ACTION: INTERNATIONAL INSTITUTE FOR LEARNING DASHBOARDS IN ACTION: WESTFIELD INSURANCE DASHBOARDS IN ACTION: MAHINDRA SATYAM MEASUREMENT-DRIVEN PROJECT MANAGEMENT INTRODUCTION MEASUREMENT CONCEPTS DEFINITIONS MEASUREMENT PROCESS ADDITIONAL INFORMATION ON MEASUREMENT CATEGORIES FINAL COMMENTS 429

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