Corporate Performance Management Best Practices. A Case Study Approach to Accelerating CPM Results. Wiley Corporate F&A

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1 Brochure More information from Corporate Performance Management Best Practices. A Case Study Approach to Accelerating CPM Results. Wiley Corporate F&A Description: Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best. - Written by the winner of three globally accepted performance management awards - Focuses on a single case study chronicling a health care system's corporate performance management journey - Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results. Contents: Preface xi Acknowledgments xv Chapter 1 Introduction 1 Corporate Performance Management Best Practices 4 Executive Views on CPM 7 MidMichigan Awards, Honors, and Results 9 My Promise 13 Chapter 2 Corporate Performance Management Core Best Practices 15 Principle 1: Establish and Deploy a CPM Office and Officer 16 Principle 2: Refresh and Communicate Strategy 17 Principle 3: Cascade and Manage Strategy 19 Principle 4: Improve Performance 20 Principle 5: Manage and Leverage Knowledge 22 CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic 25 Note 26 Chapter 3 Corporate Performance Management at MidMichigan Health 27 Strategic Context and CPM Approach 27 MidMichigan Health CPM Program Overview and Journey 30

2 Principle 4: Improve Performance, 10-Step Business Improvement Approach 31 Principle 4: Improve Performance, 10-Step Business Improvement Case Study 35 Summary 47 Notes 48 Chapter 4 Principle 4: Improve Performance The MidMichigan Health System Journey 49 CPM Maturity Levels for Principle 4: Improve Performance 50 Summary 76 Note 77 Chapter 5 Improve Performance Best Practices 79 Core Best Practices New Best Practices 80 Summary 92 Notes 92 Chapter 6 Shared Services: 10-Step Team Best Practice Cases 93 Finance: Accounts Payable and Disbursements 10-Step Team Case Study, Smart Spending 94 Finance: Financial and Management Reporting 10-Step Team Case Study, Streamline Information 113 Human Resources: New Employee Requisition 10-Step Team Case Study, Simplify Hiring 129 Supply Chain Management: New Product Requisition 10-Step Team Case Study, Manage Innovation 146 Note 167 Chapter 7 Support Units: 10-Step Team Best Practice Cases 169 Laboratory Services 10-Step Team Case Study, Optimize the System 170 Pharmacy Services 10-Step Team Case Study, Smarter Formularies 190 Notes 206 Chapter 8 Core and Specialty Businesses: 10-Step Best Practice Cases 207 Emergency Department 10-Step Team Case Study, Improve Throughput, Customer Scores, and Revenue 208 Care Coordination 10-Step Team Case Study, Improve Medical Outcomes 221 Orthopedics Department 10-Step Team Case Study, Grow the Business 240

3 Women s Health Services 10-Step Team Case Study, Grow the Business 258 Note 277 Chapter 9 Improve Performance Self-Scoring Diagnostic and Roadmap 279 Maturity Model Criteria 280 Five Key Principles of CPM Best Practice Blueprint 281 CPM 10-Step Improve Performance 35 Best Practices Blueprint 284 Summary 286 About the Author 287 Index 289 Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8,

4 Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to (from USA) or (from Rest of World). If you have any questions please visit Order Information Please verify that the product information is correct. Product Name: Web Address: Office Code: Corporate Performance Management Best Practices. A Case Study Approach to Accelerating CPM Results. Wiley Corporate F&A SC Product Format Please select the product format and quantity you require: Hard Copy (Hard Back): Quantity USD USD 29 Shipping/Handling * Shipping/Handling is only charged once per order. Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: Last Name: Address: * Job Title: Organisation: Address: City: Postal / Zip Code: Country: Phone Number: Fax Number: * Please refrain from using free accounts when ordering (e.g. Yahoo, Hotmail, AOL)

5 Page 2 of 2 Payment Information Please indicate the payment method you would like to use by selecting the appropriate box. Pay by credit card: You will receive an with a link to a secure webpage to enter your credit card details. Pay by check: Please post the check, accompanied by this form, to: Research and Markets, Guinness Center, Taylors Lane, Dublin 8, Pay by wire transfer: Please transfer funds to: Account number Sort code Swift code IBAN number Bank Address ULSBIE2D IE78ULSB Ulster Bank, Main Street, Blackrock, Co. Dublin, If you have a Marketing Code please enter it below: Marketing Code: Please note that by ordering from Research and Markets you are agreeing to our Terms and Conditions at Please fax this form to: (646) or (646) From USA or From Rest of World

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