Building The Data Center Facilities Management Team

Transcription

1 Fred Dickerman VP Data Center Operations DataSpace, Moscow, RUSSIA Building The Data Center Facilities Management Team

2 Fred Dickerman VP Data Center Operations DataSpace, Moscow, RUSSIA Building The Data Center Facilities Management Team

3 What is Included in the Facilities Management Structure? People (the Team) Materials Policies Plans and Procedures Budget Our decisions about these elements will be determined by Mission, Infrastructure and Exostructure.

4 Key Terms Mission: What are we supposed to do (Goals and Objectives)? Who are we supposed to do it for (Clients/Stakeholders)? How are we going to be measured (Measures of value)? Infrastructure: The set of interconnected internal structural elements or systems that provide a framework supporting an entire structure or entity.

5 About Infrastructure Facility Manager should have had input to the Facility Design and Construction: Selection of Critical Systems based not just on Capex include Total Cost of Ownership Facility Design for Reliability Facility Design for Operability Does the Infrastructure support the Mission? And then there is the Exostructure.

6 Key Terms Mission: What are we supposed to do (Goals and Objectives)? Who are we supposed to do it for (Clients/Stakeholders)? How are we going to be measured (Measures of value)? Infrastructure: The set of interconnected internal structural elements or systems that provide a framework supporting an entire structure or entity. Exostructure: Resources and Factors external to the Facility which support and/or constrain the Facilities Management Structure For our purposes, Exostructure Cloud

7 The Weather in Moscow is Frightful Where else could we build a data center???

8 The Desert Island Data Center A tropical island might be a nice place to build a data center, but would have challenges as well.

9 So Let s Create an Exostructure Scale On one end San Francisco On the other end our Desert Island And as we design our Facilities Management Structure (FMS), we will evaluate the Exostructure to make the best decisions on the various elements of our FMS.

10 People Large Pool of Facility Management Talent Several Competing Vendors Large pool of well trained vendor techs Second level tech support relatively close by Fast response times Competitive labor prices

11 People Large Pool of FM Talent Several Competing Vendors Large pool of well trained vendor techs Good People harder to find Vendors One or none Limited number of vendor techs Second level tech support relatively close by Fast response times Competitive labor prices Second level tech support very remote Long response times Basic services limited, additional services costly

12 People Vendors v Full Time Employees (FTE) FTE Skill Set: General v Specific Outsource PM v Self-Performed PM Contract Management v Training Management PLUS POLICY DRIVEN DECISIONS 24/7 Staffing Specialist Employees (Environmental, Compliance, etc) Client Support Specialists

13 Materials Numerous data centers in the area with the same or similar systems Local Supplies available for consumables and spares Critical spares readily available No Barriers to Purchase and delivery Costs for materials lower

14 Materials Numerous data centers in the area with the same or similar systems Local Supplies available for consumables and spares Critical spares readily available No Barriers to Purchase and delivery Costs for materials lower No other data centers on the island Little or no local stock of consumables and spares Long supply chain for critical spares Import Duties and Clearances, Shipping Delay Costs higher both for small and bulk orders

15 Materials On site spares inventory: depth and breadth Rely on vendors v Internal Purchasing Function Purchase from Vendors v Manufacturers Planning Horizon for purchasing Materials Management System

16 Policies Availability Lives in the Network Multiple Regulatory Overseers Many, varied stakeholders Management imposed measurements High value content(s) High risk environment

17 Policies Availability Lives in the Network Multiple Regulatory Overseers Many, varied stakeholders Management imposed measurements High value content(s) High risk environment Only game in town Little or no external regulation Limited number of stakeholders Core mission measurements Low value contents (relatively) Low risk environment

18 Policies Safety Always First Availability (consistent with Business Mission, Tier Level) Human Resources Recruit, Retain, Reward Certifications, Permits, Licenses Environmental Energy Efficiency Security

19 Plans and Procedures Design for High Availability Fast Growth, Frequent Change High Personnel Turnover Frequent Breakdowns, Events Vendor Charges for PM work low Frequent Client/Stakeholder Work Requests

20 Plans and Procedures Design for High Availability Fast Growth, Frequent Change High Personnel Turnover Frequent Breakdowns, Events Vendor Charges for PM work low Frequent Client/Stakeholder Work Requests Plan and Train for High Availability Stable, Few Changes Stable Team Stable Production Environment Vendor Charges for PM work high Major Focus on Core Mission

21 Plans and Procedures Fail Safe Systems v Fail Safe People Change Management v Production Management Reactive v Preventive Maintenance Procedures Outsource PM v Self-Performed PM Training and Certification Plans Level of Detail Maintenance Management System

22 Finally, The Budget Regardless of where your data center is, you are going to have a budget. And if your budget is not approved

23 The Budget If you have documented all the FMS decisions you ve made, your budget is almost done: Personnel costs Vendor costs Consumables, Spares, Tools and Equipment Utility Costs

24 The Budget Your Budget Request can be Rationalized in terms of your Organizational Exostructure: Cost of Operation and Operational modes Rate of change, growth Availability Requirement Internal and External Policies Other stakeholder imposed benchmarks Responsiveness requirement

25 The Facility Management Structure Mission Statement with Planning Horizon(s) Table of Organization and Table of Responsibilities Plans for Staffing, Training and Vendor Utilization Plans & Procedures for Preventive, Predictive and Reactive Maintenance System for Managing Maintenance and Materials Full Set of Internal and External Policies Budget and Purchasing Plan

26 Questions?