You can access the FAMIS portal by going to the main FAU home web page, clicking on the Faculty & Staff tab, and under Forms & Requests, clicking on

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1 You can access the FAMIS portal by going to the main FAU home web page, clicking on the Faculty & Staff tab, and under Forms & Requests, clicking on Work Order.

2 You will be directed to the Work Control page Click on Work Order Request

3 The sign-in screen will display. Enter your username: name or network ID Then, enter your password: network password Click LOGIN Forgotten your username or password? - Contact the OIT Help Desk Need help navigating the system? - famis_help@fau.edu

4 Once you ve signed on, you ll see two tabs: Create Request and My Requests This is the Create Request page This system makes the process easier by populating some information fields for you, such as your contact information, the building and room where you are located and your and phone number. You will be asked to enter such as the property or location where the work should be done, the type of work to be done, or when the work should be completed.

5 Creating a Request 1. Click the Create Request tab (if not already selected) Fields tagged with a small red square are required fields Many fields are already populated based on information associated with your account: Property or Location Floor, Space Contact You can change these, if needed

6 2. Enter the details: Indicate the location of the request To enter the affected location: Click Select Your location is the default location displayed. If the service request involves another location, enter the affected location. Search for the property/location by name, address or description. If you enter general addresses, such as 777 Glades Road, all buildings with that address will display

7 Select the region of the property/location. Regions are FAU s campuses. This information is linked to the University s space file and is numerically coded. Your default region is the campus where you are located. Most users have access to create service requests within that default region only See the legend here

8 Click Find Properties fitting your search criteria will be displayed Click on your selection to populate the property/location field

9 Further define the location of the service request by selecting a floor from the Floor drop-down menu Further define the location of the service request by selecting a space from the Space drop-down menu

10 Select the general type of work to be done from the Type drop-down menu Here are the Types Become familiar with these to accurately categorize your service request

11 Further define the work to be done from the Sub Type drop-down menu Each Type has its own list of Sub Types. Become familiar with these to accurately categorize your service request

12 Give a description of the service request. The more detailed you are, the better the chance that the work will be accurately performed The description you enter will become part of the permanent request history Indicate who is making the request: By default, the currently logged-in user's information is displayed.

13 You may, however, be entering this request on another user's behalf, or you may want someone else to be the main point of contact for this request To select a different user, Click the Clear Contact Info button to clear all of the requestor contact information fields Then enter new contact information by typing into the fields The requestor does not need to be a system user. In the Company field, enter FAU

14 Depending on the request (e.g. estimate) or the classification of the space of the service request, (E&G versus auxiliary), a funding source needs to be identified. 3. Review financial information Any accounts associated with the main requestor will be displayed in this area To add a funding source, click Add Another Account Group

15 Notify others (who are not the main point of contact) that the request has been created by entering their addresses in the CC: field Separate address using a semi-colon (;) Click OK to create the work request, once you have all of the information entered The system will validate the information you entered and will display an error message if there are any conflicts Follow the directives to eliminate errors

16 The Request ID (Work Order number) is displayed as a link Click this link to open the Request Details page. The request is created and a confirmation page displays To attach a file (photo, document, pdf, etc.) to the work order, click the Browse button to locate the file and then click the Upload File button All major file formats are supported

17 Once your request is created, the main point of contact for the request will receive an confirmation from FAMIS4-FAU Click the link to review or update your request This will take you to the login page

18 Click Sign Out to exit Forgotten your username or password? - Contact the OIT Help Desk Need help navigating the system? - famis_help@fau.edu Emergency? - Call 911 Non-emergency situation and experiencing internet connection issues or receiving system errors? - Contact Work Control for your respective campus to enter your service request Boca and Jupiter campuses call Broward campuses (Davie, Ft. Laud, SeaTech) call Harbor Branch campus call