MARCH 2012 INTERNET TELEPHONE. Cox Product Guide

Transcription

1 MARCH 2012 Cox Product Guide TV INTERNET TELEPHONE

2 Cox Bundle SM The Power of ONE COX HIGHLIGHTS ONE simple bill. ONE reliable provider. Bundle your phone, Internet and TV services with Cox and SAVE every month! Choose the perfect bundle of services based on your personal needs, preferences and viewing habits. Every bundle is built for savings with substantial discounts, versus buying the same services individually.

3 Cox Gives You More See Who Measures Up Before You Connect Advanced TV Over 2000 HD Viewing choices FREE HD Programming with no hidden charges Over 10,000 hours of On DEMAND programming Clear reception without rain fade Satellite TV Cox Advanced TV More Choices. More Control. More Convenience. TV Essential (Cox TV Starter with Expanded Service) Up to 70 channels including all local channels TV Essential is FREE on all your additional TVs 24-hour customer service Advanced TV Access to over 300 channels, including: Cox TV Essential 46 Music Choice channels Local radio and talk networks Access to On DEMAND On-screen Interactive Guide Zone Channels Choose from a variety of TV Paks: Movie, Sports & Info, Variety, or Latino. COX ADVANCED TV New to Advanced TV Digital Telephone Free activation on first line Local Phone Company Every touchdown, from every game, all on one channel. Award winning customer service Save money over the old phone company 3D movies On Demand Plus select sporting events, including UFC! High Speed Internet Download speeds up to 50 Mbps Standard DSL FREE McAfee Security Suite The fastest Internet in the nation*

4 Cox High Definition Programming Digital Quality Picture & Sound Digital Video Recorder (DVR) Watch Your Favorite Shows on Your Schedule Get TV on your schedule with DVR Service Set your DVR to automatically record new episodes for an entire season of your favorite series, or record a one-time showing of a game or event. Two shows on at the same time? No problem! You can record them both, or record one while watching the other. Over 2,000 High Definition Viewing Options! Our HD line-up features national favorites like Discovery, ESPN, National Geographic, CNN, TBS, TNT, A&E and many more. HD is all about picture --- and the picture of HD is amazing: it s six times sharper than regular TV and has twice the color with no additional programming fees. Cox Interactive Programming Guide More info more control! The Cox Interactive Program Guide puts you in control so you ll never miss your favorite show. Search by time, theme or title. Advanced Parental Control features let you decide who watches what, and when. Know what s on every channel days in advance. View complete program details. Pause & rewind live TV! Pause live programs for moments or hours, then start again where you left off, when you re ready. Record the programs you don t want to miss. 80 hours of high definition storage capacity makes it easy to record up to a week s worth of your selected programs. Display and manage your recordings. Set a series recording, prioritize shows or schedule a recording to begin a few minutes early. You can even record in HD!

5 Whole Home DVR A Whole House Full Of Entertainment Online TV Services A Revolution In TV Freedom Whole Home DVR gives you DVR features on any TV in your home. Cox s Whole Home DVR allows you to enjoy your favorite recorded shows, the way you ve always wanted. Watch and control recorded shows on any TV in your home with a single DVR. From the couch, kitchen or bedroom, watch where you want to watch, on up to five TVs. TV Online Access TV programs and movies over the Internet anytime, anywhere. You do not need to be in your home or even within a Cox service area. Go to cox.com/tv and click on Watch TV Online. You can use Cox TV Online from any location in the U.S. with Internet access. Your status as a Cox customer gives you access to the full Cox TV Online service. TV Connect Enjoy a new way to watch! Record up to 10 shows at the same time. Watch your recorded shows from anywhere in your home. Includes the new TRIO on Screen Program Guide. Record up to 80 hours of HD shows. Get additional HD channels. With Cox TV Connect, you can now watch live TV anywhere in your house from your ipad. You ll never miss another minute of your favorite show or movie. Just take them with you from room to room.

6 Premium Services On DEMAND Premiums In HD And On DEMAND Go To Channel 1 HD Premium Channels & On DEMAND Subscribe to HBO, Cinemax, Showtime or Starz and get their HD channels at no additional cost. PLUS enjoy premium On DEMAND at no additional cost with your subscription to... Instantly access your choice of thousands of shows and movies with the press of a button! Plus, Cox has 3D, checkout new movie titles available On DEMAND Watch TV on your schedule with On DEMAND on Channel 1. HOW TO ACCESS ON DEMAND Specialty Services International channels and languages Access to in-language programs On DEMAND Access to news, music, and entertainment in your language Subscription On DEMAND Subscribe to one of our Video On DEMAND services such as: Anime Disney Family movies WWE Classics Bollywood Hits here! Howard TV MyPrimetime SM Watch the hottest new shows from ABC, FOX, NBC, FX, TNT, TBS and more for FREE beginning the day after they premier. 1. Go to Channel Select a Category. Use the arrow keys to highlight a category and press SELECT. 3. Use the arrow keys to pick the type of program you want to watch. Press SELECT. 4. Pick your program or movie. Start it instantly! Movies On DEMAND Movies starting as low as $1.99 New titles every week many the same day as DVD No set start time start watching when you want Watch as many times as you want for 24 hours Many new release titles available 28 days before Netflix or Redbox. FreeZone Free to browse. Free to watch. FreeZone is your personal programming library of cable TV favorites, kids and sports shows, and even concerts and music videos. Available anytime you want at no additional cost.*

7 Sports in DEMAND PCmag.com rates Cox High Speed Internet Fastest Internet in the Nation * FREE PowerBoost with Cox Preferred or higher service --exclusive to cable!** Sports in DEMAND Pick one or more of the Cox Sports in DEMAND* packages below and watch more of the teams you love in more of the games they play! Available on Cox Advanced TV. *Reprinted from August 31, 2011 with permission Ziff Davis, Inc. All Rights Reserved. PC Magazine is a trademark of Ziff Davis, Inc. Used under license. **PowerBoost applies to the first MB of a file download. Speeds represent maximum available and are not guaranteed. For the best experience, a Cox approved DOCSIS 3.0 modem is recommended for Preferred; required for Premier and Ultimate. ESPN FULL COURT brings you more than 450 great out-of-market college basketball games. It s your ticket to maximum college basketball. NBA LEAGUE PASS delivers it all to NBA fans. Get up to 40 out-of-market games per week throughout the regular season. Choose the Package that Fits Your Needs! Ultimate with PowerBoost Ideal for: Extreme users who need extremely large files in a flash. Speed: Up to 50 Mbps/5 Mbps Up to 55 Mbps with PowerBoost Premier with PowerBoost NHL CENTER ICE brings you 40 out-ofmarket games a week plus, you ll get select games from the first two rounds of the Stanley Cup playoffs. ESPN GamePlan delivers up to 150 college football games from the top conferences around the country and you can t see them anywhere else. MLS DIRECT KICK offers up to 100 regular season and select playoff games from all over the country. Ideal for: Power users and gamers who demand fast speeds for highbandwidth activities. Speed: Up to 25 Mbps/2 Mbps Up to 31 Mbps with PowerBoost Preferred with PowerBoost Catch more runs more hits more great moments with MLB EXTRA INNINGS.SM Get up to 80 out-ofmarket games a week. Ideal for: Speed: Internet users who surf the Web and use daily. Up to 18 Mbps/2 Mbps Up to 22 Mbps with PowerBoost Essential Ideal for: Users who occasionally receive s and who consider themselves light Internet users. Speed: Up to 3 Mbps/ 768 Kbps COX INTERNET SERVICES More Games, More Packages Cox High Speed InternetSM

8 Cox Security Tools Powered by McAfee Free, Secure Online Back-up --- Unlimited storage with Ultimate! Internet Features More Than You Can Imagine Unlimited A $ 199 value Free McAfee Security and Family Protection software. Phone Packages Lots To Choose From! YOU CAN CALL COAST TO COAST COX PHONE SERVICES Secure Online Back-up Enjoy having your favorite files in one easy to access place. Store and share photos, videos, music and more. Protect your memories from fire, theft or dreaded computer crash. Cox Home Networking Premier Package Our best telephone plan at our best price. Unlimited local, U.S. and Canada long distance is just the start. Get all of your favorite calling features like call waiting, caller ID and voice mail. And, you ll get Phone Tools to access it all online including your voice messages. Includes all features from Essential Plus package, PLUS: Share the Internet with the whole house. Connect with up to four computers. That gives you the freedom to take your laptop from room to room and share files between machines. And setup is easier than you think! Call Forwarding Selective Call Forwarding Priority Ringing Selective Call Rejection Call Return Call Forward No Answer Call Forwarding Busy Selective Call Acceptance 3-Way Calling Voice Mail Cox Tech Solutions 24/7 live, remote tech support offered via phone and Internet. Optional in-home support also available. Essential Package When you want the essentials, this offers unlimited local calling and four of the most popular features. Assistance with computer set-up, software training, virus removal, adding wireless home networking device and more. Call Waiting Call Waiting ID Caller ID Busy Line Redial Call TEC-SOLV ( ) or visit for more details. Starter Package A starting place with just the basic line. You get unlimited local calling without features.

9 Long Distance Plans We Have A Plan That Works For You! Phone Tools SM Technology Working For You! Simply Five $0.05/minute in-state and state-to-state calling for one, low monthly price. Now your high-speed Internet and home telephone service work together! Simply Worldwide Plan The SIMPLE way to stay connected ALL OVER THE WORLD! With low, flat international rates to over 230 countries. High-quality audio from the comfort of your home Keep in touch without entering access number codes or replenishing pre-paid cards: Canada and the UK 27 countries and the Philippines 39 countries including Mexico Make the most of your home telephone and high-speed Internet with Phone Tools from Cox. Phone Tools is an exciting feature available only to Cox customers who subscribe to and Cox Digital Telephone. Phone Tools allows you to: View your Call History Listen to your Voice Mail messages Change your Voice Mail settings Send Voice Mail audio file or text transcripts to an address Turn Call Waiting on and off Manage Call Forwarding features Send calls directly to voice mail with the Do Not Disturb feature. E911 Cox phone service connects to 911 services just like the phone company. Enhanced 911 automatically sends your location and phone number to emergency services personnel.

10 TV Caller ID Simply look at your TV to see who s calling! Take the call or keep watching! The choice is yours. FREE When you have Cox Advanced TV and Cox Digital Telephone with Caller ID. Caller ID On Your TV! Manage calls on your TV with these features, all from the comfort of your couch: Identify callers before you pick up the phone Avoid interruptions by choosing which calls to answer CALL TODAY IMPORTANT INFORMATION: COX ADVANCED TV: Available to residential customers only in Cox San Diego, Orange County, Palos Verdes and Santa Barbara wired serviceable areas. Expanded Service and digital receiver rental. Installation/connection, relocation and/or service fees may apply. HD services require HDTV ready television and rental of a special HD receiver from Cox. All rates exclude taxes, surcharges and franchise fees. All programming and rates are subject to change. Cox Advanced TV subscription required for HBO, Cinemax, Showtime, and Starz. Additional charges apply for premium services, digital cable Programming Paks, extra TVs connected to digital cable, PPV events, sports packages and On DEMAND titles. Televisions and other consumer owned devices equipped with a CableCARD may require a digital set top receiver in order to receive all programming options offered by Cox Advanced TV. Cox TV-Starter service is required for local HD channels, and Cox Advanced TV required for premium HD channels and DVR. An HDTV set and a HDTV/DVR receiver rental required. Over 2000 HD viewing choices based on total number of HD program choices, including On Demand programming, available to Cox Advanced TV/HD service customers at any given time. COX DIGITAL VIDEO RECORDER: Monthly DVR service fee per DVR receiver applies. DVR storage capacity varies depending on the kind of program being recorded. Fifty hours is an estimate based on some programs being recorded in high definition and some recorded in standard definition. Some channels require subscription to standard definition version of HD equivalent. Eighty hours of storage is an estimate based on programs being recorded in standard definition. Results may vary. ON DEMAND: On DE- MAND Channels cannot be recorded. Expanded HD service viable in limited service areas. See cox.com for complete details. HBO and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. Whole Home DVR: Whole Home DVR requires Cox Advanced TV with Plus Package, Whole Home DVR box, and Whole Home service fee per WH DVR box. Receivers to view programming in additional rooms are extra. Each WH DVR box can record 2 shows at once. Up to 5 networked Whole Home DVR boxes allowed. TV Online: Access limited to Cox TV subscription services. Not all content may be available. Additional limitations may apply. TV Connect: TV Connect requires TV Essential or above and Cox Preferred, Premier or Ultimate Internet service. DOCSIS 2.0 or 3.0 modem recommended for best viewing experience. Not all channels in TV service subscription may be available. Limited to in-home viewing via Wi-Fi home network. Number of devices simultaneously viewing TV Connect may be limited. Other conditions may apply. ipad is a registered trademark of Apple Inc. COX HIGH SPEED INTERNET: Cable modem rental or purchase required for Cox High Speed Internet. For a list of compatible modems visit Cox cannot guarantee uninterrupted or error-free service, or the speed of your service. Actual speed varies. PowerBoost is available only to residential customers with Cox High Speed Internet Preferred or higher speed services. PowerBoost temporarily increases download speeds for the first MB of a file when extra bandwidth is available. PowerBoost is a trademark of Comcast Corporation and is used with permission. The Cox Security Suite powered by McAfee is included with your subscription to Cox High Speed Internet and will automatically terminate upon termination of your Cox High Speed Internet service. Cox cannot guarantee the intended results from the McAfee services or that the McAfee software will be error-free, free from interruptions or other failures. McAfee is a registered trademark of McAfee, Inc. COX DIGITAL TELEPHONE: Modem equipment may be required. Modem uses household electrical power to operate and has back up battery power provided by Cox if electricity has an extended power outage or if the modem is moved or inoperable. Access to some Phone Tools functions may require subscription to additional services. Unlimited-plan long-distance minutes may be used only for residential, non-commercial voice calls and usage that is not consistent with such use may subject your account to review and/or suspension or termination of your service. Telephone services provided by Cox California Telcom, L.L.C., a subsidiary of Cox Communications. Other restrictions apply. GEN- ERAL INFORMATION: Cox Advanced TV and Cox Digital Telephone service with caller ID feature is required for TV Caller ID. Rates subject to change. Services are subject to prior credit approval. Deposit may be required. All services may not be available in all areas. Other restrictions apply, visit or call for complete product details. Names of programming services, features, and/or programmers are the property of their respective owners CoxCom, Inc., d/b/a Cox Communications San Diego. All rights reserved.

11 Cox Solution Store Locations Your Store. Countless Solutions. Orange County Laguna Niguel Golden Lantern Mon. Fri. 9a.m. 7p.m. Sat. 10a.m. 5p.m. Sun. 12p.m. 5p.m. (949) Irvine (Woodbury) 6234 Irvine Blvd. Mon. Fri. 10a.m. 7p.m. Sat. 10a.m. 5p.m. Sun. 12p.m. 5p.m. (949) San Clemente (Dewey s) 1542 N. El Camino Real Mon. Fri. 8:30a.m. 5:30p.m. Sat. 8:30a.m. 4:30p.m. Sun. Closed (949) Rancho Santa Margarita Avenida De Las Banderas Mon. Fri. 9a.m. 6p.m. Sat. 10a.m. 5p.m. Sun. Closed (949) Lake Forest El Toro Road, #D Mon. Fri. 10a.m. 7p.m. Sat. 10a.m. 5p.m. Sun. 12a.m. 5p.m. (949) Irvine (Quail Hill) 6771 Quail Hill Parkway Mon. Fri. 9a.m. 7p.m. Sat. 10a.m. 5p.m. Sun. 12p.m. 5p.m. (949) San Diego Santee 9349 Mission Gorge Rd. (619) San Diego 1535 Euclid Avenue (619) Escondido 1264-A Auto Park Way (760) Chula Vista 581 Telegraph Canyon Rd. (619) Oceanside 461 College Blvd. #101 (760) Hillcrest 1220 Cleveland Avenue (at Vermont St.) (FREE parking behind Trader Joe s) (619) Store Hours: Mon. Fri. 9a.m. 8p.m. Sat. 11a.m. 5p.m. Sun. 10a.m. 5p.m. Santa Barbara Loreto Plaza 3303 State Street Mon. Fri. 9a.m. 7p.m. Sat. 9a.m. 5p.m. Sun. 10a.m. 4p.m. (805) IV Book Store 6553 Pardall Road Store Hours: Seasonal Please call store for details. (805) Palos Verdes Rancho Palos Verdes S. Western Ave., Ste. 225 Mon. Fri. 10a.m. 6p.m. Sat. 10a.m. 4p.m. Sun. Closed (424)