We are currently working on this and will implement our brand new automated payroll service in 2013.

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "We are currently working on this and will implement our brand new automated payroll service in 2013."

Transcription

1 Payroll Satisfaction Survey You Said, We Listened! Introduction Part of Contract Scotland s company ethos is to find the most simple and effective methods of working. We always strive to improve efficiency where we can. To gain a better understanding of how our payroll processes work in practice, gain an insight into our workers perception of the Payroll Team, and to help us identify areas where we could streamline in the future, we produced a payroll satisfaction survey. This was issued to a cross-section of our workforce at the end of Areas Surveyed Areas surveyed included confidence in the knowledge of the payroll team (99% positive), accuracy, efficiency and flexibility of the team and its processes (92-100% positive), and accuracy, timing and frequency of payments made (100% positive). A variety of welcome, positive comments were made about the Payroll Team throughout the survey. The survey results gave us confidence that our workers are consistently pleased with the standard of service they receive from our Payroll Team (the members of which have 23 years experience in a payroll environment between them) which is fantastic feedback for us. We also asked for comments in how we could improve our current service. The survey highlighted areas where we could simplify some of the administration required to get our workforce paid each week. We welcomed all suggestions for consideration, and have been working to improve our service for the last 12 months. Main Areas of Improvement Feedback indicated we could improve the efficiency of our invoicing, and that offering a selfbilling system would eradicate some of the administration required in producing a weekly invoice. We researched this further and found this service was an easy and effective one to operate, so we implemented with immediate effect. All Limited Company freelancers now have the option to enter into our free self-billing agreement. This provides Contract Scotland with the authorisation to raise the invoice automatically, removing the need for this to be submitted as a separate document. Very effective! We implemented a system for our PAYE workers where they can indicate on their timesheet whether any holidays taken are to be paid, without the need for a separate holiday request form. This again removes the need to fill in additional paperwork. From the comments provided, the consistent theme was to provide a fully electronic, automated payroll service. As over 80% of our workers currently submit their timesheet via this should be a straightforward process for the majority of our workforce. We are currently working on this and will implement our brand new automated payroll service in We found this an extremely useful exercise, and will be undertaking future surveys to ensure we continue to provide a high standard in the payroll service we offer, and make it as userfriendly for our temporary workforce as possible.

2 Payroll Satisfaction Survey Results Timesheets Easily Understood Well Presented Quick to Complete Requests Only Relevant Information Strongly Agree/Agree Neither Agree nor Disagree Disagree/Strongly Disagree A high level of satisfaction (90% plus either strongly agreed or agreed with the ease of understanding, presentation, ease of completion and relevance of information). Timesheet Deadlines 3% 97% Aware Unaware Out of the 88 that answered, 97% knew the timesheet deadlines of 5pm meaning this is well publicised and understood by our workforce. Reasonableness of Timesheet Deadline 7% 2% 91% Reasonable Unreasonable No Opinion 91% are in agreement that it is reasonable, with 7% saying no, and 2% having no opinion. An understanding of why it is deemed unreasonable needs to be obtained, which will be included in future surveys.

3 Timesheet Submission Methods 0% 19% 81% Fax Post 81% of our temporary workforce submits their timesheets via , with 19% by fax. Nobody relies on the post at present. An understanding of whether workers still fax their timesheet as they don t know they can it would be useful. This will be included in future surveys. Text Message Timesheet Reminder Effective 1% 4% 30% 65% Effective, but too impersonal Innefective, due to lack of phone, reception etc N/A as have not received 65% of those surveyed believed the test message was an effective method of advising their timesheet is outstanding. Additional Forms for Holidays and Expenses 45% 17% 38% Change to Seperate Forms Keep Current System No Opinion Confidence in Knowledge of Payroll Team 0% 1% 99% Yes No No Opinion

4 99% of those surveyed said they had confidence in approaching the payroll team, which is excellent news. Raising Payroll Queries with the Payroll Team 1% 71% 28% Yes No Don't Know 28% of those surveyed said they had raised a payroll query with the payroll team. Those answering yes were asked if they were satisfied with how it was handled. 0% 0% Very Satisfied 26% Satisfied 74% Dissatisfied Very Dissatisfied All workers that raised a payroll query with the Payroll Team were pleased with how it was handled. The Payroll Team to continue to provide a high level of service by consistently updating their knowledge and understanding of new and existing legislation to ensure the team remains the first port of call for worker s queries. Comments on Payroll Team and Processes Accuracy of Information Efficiency of the Payroll Service Simplicity of the Payroll Process 10 0 Very Good Good Fair Poor Very Poor N/A Flexibility of the Payroll Process Almost 100% of workers believe the accuracy, efficiency simplicity of the payroll process are either very good or good, which is a welcome result. Hopefully the minor flexibility issues will be resolved by implementing an automated timesheet system.

5 Accuracy, Timing and Frequency of Payment Very Good Fair Good Poor Very Poor N/A Accuracy Timing & Frequency All workers surveyed believed the accuracy, timing and frequency of payment was either good, or very good, which is fantastic news. Systems Improvement Comments:- Self Billing. This is done by some agencies and eliminates the need for an invoice each week. A box on the timesheet so as to confirm when you are taking holiday pay or unpaid leave. A digital timesheet submission system would be a possible improvement to your service. Are you able to set up an online system for submitting timesheet? this is something i have used when with another contract company and it sped up the whole procedure. Can be done completely on line and authorised by client rep. No need for paper copies or scanning and signatures aren't required. Often it is not possible to get a signature on site before the deadline. An electronic version of the timesheet would be beneficial. Very happy with the present system. The only change would be to go totally electronic. Payroll Team Comments:- I find the payroll team very helpful and always cheery a very nice department No issues even after 8 years, pay is always paid on time and I don't remember it ever being wrong once. Very impressed. Keep up the good work. From my experiences payroll are providing an excellent service as is. The issue is quite often getting the timesheet signed at client side, or IT in getting it through to you. Without the support of your payroll team i would have missed a number of

6 payments. They really do make working for a difficult client a bit easier. In fact they deserve a day off. For further information on our payroll provision please contact Carolyn Murray

mybpos are a leading provider of business support services based in the UK

mybpos are a leading provider of business support services based in the UK mybpos are a leading provider of business support services based in the UK 1 Introduction to mybpos 2 Services 3 Workforce Management 4 Payroll 5 Contractor Pool 6 Relocation 7 Contractors 8 IT Support

More information

Graduate Guide to Contracting

Graduate Guide to Contracting Graduate Guide to Contracting Contents What is Contracting? 3 What to Expect on a Contract 4 What to Expect from Contracting 5 Pre-Employment Vetting 6 Umbrella Companies 9 Personal Service Companies 10

More information

2013 Satisfaction Survey. How are we doing? Easier to Read Version

2013 Satisfaction Survey. How are we doing? Easier to Read Version 2013 Satisfaction Survey How are we doing? Easier to Read Version We asked people some questions about their support. Here is some of what people said and the changes we will make. That someone who knows

More information

Uniting talent and technology. DP Connect. Contractor Welcome Pack. Useful Information

Uniting talent and technology. DP Connect. Contractor Welcome Pack. Useful Information Uniting talent and technology DP Connect Contractor Welcome Pack Useful Information Contents Section 1 Introduction Background to DP Connect Visit our website for more information Points of Contact at

More information

G2 RECRUITMENT SOLUTIONS LTD.

G2 RECRUITMENT SOLUTIONS LTD. G2 RECRUITMENT SOLUTIONS LTD. CONTRACTOR (LTD. COMPANY) FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS To help you get an understanding of what g2 s online timesheet system entails and how it will

More information

Current Contractors FAQs

Current Contractors FAQs Current Contractors FAQs PageGroup takes pride in ensuring that your contracting experience is as smooth and hassle free as possible. Therefore, this document has been created to assist you with your frequently

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

Northamptonshire County Council - Customer Service Centre, Customer Satisfaction Survey January 2013 to January 2015

Northamptonshire County Council - Customer Service Centre, Customer Satisfaction Survey January 2013 to January 2015 Northamptonshire County Council - Customer Service Centre, Customer Satisfaction Survey January 2013 to January 2015 Satisfaction by Service Overall I was satisfied with the service I received from the

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good. The Manor Surgery Patient Satisfaction Survey 2013-2014 There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male.

More information

Contractor Welcome Pack

Contractor Welcome Pack Contractor Welcome Pack Morson International is the UK s No.1 Technical Recruitment Agency. Our Head Office is based at Centenary Way in Salford with over 20 additional offices placed strategically throughout

More information

Treating. A simple guide to our Standards of Conduct and how we work for you. fairly

Treating. A simple guide to our Standards of Conduct and how we work for you. fairly Treating A simple guide to our Standards of Conduct and how we work for you fairly Setting our standards Just like our energy we re keeping our Standards of Conduct simple and clear. That way, our people

More information

Introducing ICS Umbrella

Introducing ICS Umbrella Established in 2002, ICS work in partnership with recruitment agencies providing specialist accountancy services to contractors, freelancers and temporary workers and a professional employment solution

More information

Benefits and Council Tax Customer Survey 2015

Benefits and Council Tax Customer Survey 2015 Benefits and Council Tax Customer Survey 2015 Contents Introduction 3 Methodology 4 Analysis of results 5 Conclusion 13 Recommendations 14 Equal Opportunities Monitoring 15 Introduction Audit Scotland

More information

Contractors Guide to Choosing an Accountant

Contractors Guide to Choosing an Accountant Contractors Guide to Choosing an Accountant Genie Accountancy have produced this guide to illustrate the importance of selecting the correct accountant, an accountant who will strive to support your business

More information

2011 Census User Satisfaction Survey. Summary Report

2011 Census User Satisfaction Survey. Summary Report Contents 1. Executive Summary... 3 2. Introduction... 4 Questionnaire and Data Capture... 4 Analysis... 5 3. Results... 6 Appendix 1 Invitation letter and Questionnaire (8 September 2014)... 12 2 1. Executive

More information

Volunteer Satisfaction Survey 2012

Volunteer Satisfaction Survey 2012 Volunteer Satisfaction Survey 2012 Introduction Compass Disability Services Volunteer Satisfaction questionnaire was circulated to 21 people that regularly give up their time to volunteer for us; this

More information

Your Social Care and Support Services

Your Social Care and Support Services Your Social Care and Support Services Introduction We are contacting you because you receive, or have received, care and support services that are paid for (at least in part) by [your local Social Services

More information

Product overview. Tempest optional extras. Safe Tempest Internet (STi) Client, worker, consultant and supplier portals

Product overview. Tempest optional extras. Safe Tempest Internet (STi) Client, worker, consultant and supplier portals Safe Tempest Internet (STi) Client, worker, consultant and supplier portals Our portals provide direct access to key Tempest data via the web or intranet. This enables functionality e timesheet processes,

More information

Welcome to ETZ ONLINE Time Sheets!

Welcome to ETZ ONLINE Time Sheets! Welcome to ETZ ONLINE Time Sheets! Alexander Lloyd Limited proud to announce the introduction of our new service Online Timesheets! Advantages of new procedure: Greater accuracy of hours. No more wondering!

More information

1 Greet the Caller. 2 Provide Assurance. 3 Gain Permission to

1 Greet the Caller. 2 Provide Assurance. 3 Gain Permission to Delivering The BEST CARE to Our Customers Connect with Caller Service Excellence is the ability to provide predictably positive experiences that meet or exceed our customer s expectations. The BEST CARE

More information

Email Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits

Email Marketing For Small Business. How Email Marketing Can Bring In More Customers And Boost Your Profits Email Marketing For Small Business How Email Marketing Can Bring In More Customers And Boost Your Profits Introduction If you are a small business owner then you will already know that competition for

More information

It's payroll day. Find out why these employers are so happy!

It's payroll day. Find out why these employers are so happy! It's payroll day. Find out why these employers are so happy! Introduction Thank you for giving us the opportunity to introduce ourselves to you. Over the last 25 years Ace Payroll has become New Zealand's

More information

ICS Umbrella A professional employment solution

ICS Umbrella A professional employment solution ICS Umbrella A professional employment solution Established in 2002, ICS work in partnership with recruitment agencies providing a professional employment solution known as ICS Umbrella as well as specialist

More information

Email Marketing For Restaurants. How Email Marketing Can Bring In More Customers And Boost Your Profits

Email Marketing For Restaurants. How Email Marketing Can Bring In More Customers And Boost Your Profits Email Marketing For Restaurants How Email Marketing Can Bring In More Customers And Boost Your Profits Introduction If you own or manage a restaurant, it is very possible that email marketing is not something

More information

CREATING CONDITIONS FOR EFFECTIVE PUBLIC ENGAGEMENT

CREATING CONDITIONS FOR EFFECTIVE PUBLIC ENGAGEMENT CREATING CONDITIONS FOR EFFECTIVE PUBLIC ENGAGEMENT EMPLOYEE ON-LINE SURVEY EDDIE SHEPPARD PhD & PHILIP COPPARD JANUARY 11, 2016 STORMY LAKE CONSULTING Background The CBE is committed to improving its

More information

CUSTODIAL. 1. Cleanliness of restroom areas. 2. Cleanliness of hallways and stairwells. 3. Timely response to cleanliness concerns.

CUSTODIAL. 1. Cleanliness of restroom areas. 2. Cleanliness of hallways and stairwells. 3. Timely response to cleanliness concerns. FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY CUSTODIAL Please report on your experience in the last six months: 1. Cleanliness of restroom areas. Very Dissatisfied Dissatisfied 2. Cleanliness of

More information

Agency Brochure EPA Group Limited

Agency Brochure EPA Group Limited EPA Group Solutions and Services 2015/2016 Employment Payroll & Accountancy Agency Brochure Central House 1 Ballards Lane Finchley London N3 1LQ Phone : 020 8371 0999 E-Mail : customerservices@epa-group.co.uk

More information

CITB. CITB TRAINING BOARD NI your Annual Return Form. Annual Levy Return Guidance Notes 2015 CONSTRUCTION INDUSTRY TRAINING BOARD NI

CITB. CITB TRAINING BOARD NI your Annual Return Form. Annual Levy Return Guidance Notes 2015 CONSTRUCTION INDUSTRY TRAINING BOARD NI nnual Levy Return Guidance Notes 2015 CONSTRUCTION step by INDUSTRY step guide to completing your nnual Return Form www.citbni.org.uk Important Notice to Levy Payers Levy NI is a statutory training board

More information

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014 Patient Participation Report (and Patient Survey) 2014 1 If quality is to be at the heart of everything we do, it must be understood from the perspective of Lord Darzi, NHS next stage review the patients

More information

2015 CFPB annual employee survey

2015 CFPB annual employee survey 2015 CFPB annual employee survey December 2015 Introduction Interpretation of results More than 79 percent of the CFPB employee population responded to the fourth annual employee survey conducted by the

More information

2014 CFPB annual employee survey

2014 CFPB annual employee survey 2014 CFPB annual employee survey December 2014 Introduction Interpretation of results More than 83 percent of the CFPB employee population responded to the third annual employee survey conducted by the

More information

EPA Group Limited. Employment Payroll & Accountancy. Agency Brochure

EPA Group Limited. Employment Payroll & Accountancy. Agency Brochure EPA Group Solutions and Services 2015/2016 Employment Payroll & Accountancy Agency Brochure Central House 1 Ballards Lane Finchley London N3 1LQ Phone : 020 8371 0999 Website : www.epa-group.co.uk E-Mail

More information

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT

THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT THE SPA MEDICAL PRACTICE 2012/2013 PATIENT SURVEY REPORT Report prepared by Lynnette Taplin, Operations Manager On behalf of The Spa Medical Practice March 2012 INTRODUCTION The purpose of this report

More information

VIVID RESOURCING LTD.

VIVID RESOURCING LTD. VIVID RESOURCING LTD. CONTRACTOR (UMBRELLA COMPANY) FREQUENTLY ASKED QUESTIONS FREQUENTLY ASKED QUESTIONS To help you get an understanding of what Vivid s online timesheet system entails and how it will

More information

orbital Payroll Group company overview

orbital Payroll Group company overview orbital Payroll Group company overview 2 Orbital Payroll Group Company Overview WHO WE ARE The Orbital group offers various payroll services covering self-employed and PAYE options for contractors working

More information

Accounts Receivable Officer

Accounts Receivable Officer Role Employment Status Weeks per year Terms Classification Responsible to Accounts Receivable Officer Permanent full-time 37.5 hours per week 48 weeks per year Monday Friday 8.00 am 4.00 pm Education Support

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

A journey to effective travel expense administration

A journey to effective travel expense administration A journey to effective travel expense administration Lexmark integrated Perceptive Content with SAP to streamline the management of travel expenses and gain greater control of costs Like most global organizations,

More information

Ask the Customer Experience Experts

Ask the Customer Experience Experts 1 Ask the Customer Experience Experts How the sum of all experiences impacts the bottom line How would you define customer experience? Is it the same as customer service? Does it refer to an interaction

More information

Oakland Schools / Michigan Works! Job Link Service Center. Workforce Development Hispanic Outreach Services RFP #11.0029

Oakland Schools / Michigan Works! Job Link Service Center. Workforce Development Hispanic Outreach Services RFP #11.0029 Oakland Schools / Michigan Works! Job Link Service Center Workforce Development Hispanic Outreach Services RFP #11.0029 Project Overview and Reminders: Bidder s Conference April 26 th, 2011 Addendum #

More information

Elon University Student Employee Web Time Entry Instructions

Elon University Student Employee Web Time Entry Instructions Elon University Student Employee Web Time Entry Instructions Elon University OnTrack: https://ontrack.elon.edu Beginning March 12, 2010, students employed by Elon University will enter time worked and

More information

Application for the 2005 Larry L. Sautter Award For Innovation in Information Technology

Application for the 2005 Larry L. Sautter Award For Innovation in Information Technology Application for the 2005 Larry L. Sautter Award For Innovation in Information Technology SUMMARY Quick Temp https://apps.adcom.uci.edu/expresso5/apps/components/quicktemp/login.jsp is a web-based system

More information

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting

More information

Telephone Banking for Credit Cards.

Telephone Banking for Credit Cards. Credit Cards Telephone Banking for Credit Cards. A guide to using your Telephone Banking credit card service. Welcome to Telephone Banking. A convenient, quick and easy way to manage your Bank of Scotland

More information

getting there Models for Self- Directed Support broker support Getting There Discussion paper

getting there Models for Self- Directed Support broker support Getting There Discussion paper Models for Self- Directed Support broker support Getting There Discussion paper getting there Outside the Box November 2012 Introduction Introduction what this section covers: About Getting There Summary

More information

Customer Retention Strategies Quick Tips To Make A Positive Difference

Customer Retention Strategies Quick Tips To Make A Positive Difference Customer Retention Strategies Quick Tips To Make A Positive Difference Brought to you by and www.learndirect.co.uk/businessinfo/ Improve your workforce with learndirect Business Customer Retention Strategies

More information

Payroll Guide for Customers

Payroll Guide for Customers INDEPENDENT LIVING AGENCY Payroll Guide for Customers We are pleased that you have chosen Independent Living Agency to support you with your payroll. ILA A5 Booklet.indd 1 12/12/2012 07:59 This guide is

More information

Total Hosted Desktop Cloud Computing Solution Powered by

Total Hosted Desktop Cloud Computing Solution Powered by Company & Products Our Partners Business Partners Outsourced Services Total Hosted Desktop Virtual Intergrated 3rd Party Bulk and single SMS Texting Cloud Computing Solution Postcode Database Powered by

More information

CONTRACTOR PAY TAKE MORE HOME FREE GUIDE CONTRACTORS RETAIN UP TO 90% OF YOUR INCOME ARE YOU CONTRACTING THE BEST WAY?

CONTRACTOR PAY TAKE MORE HOME FREE GUIDE CONTRACTORS RETAIN UP TO 90% OF YOUR INCOME ARE YOU CONTRACTING THE BEST WAY? TAKE MORE HOME FREE GUIDE CONTRACTORS RETAIN UP TO 90% OF YOUR INCOME ARE YOU CONTRACTING THE BEST WAY? 1CONTRACTING? Contracting Being a contractor can allow you greater flexibility in the hours you work

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Primary Care Emergency Service Patient Satisfaction Survey July 2010

Primary Care Emergency Service Patient Satisfaction Survey July 2010 Primary Care Emergency Service Patient Satisfaction Survey July 2010 Lisa Milligan Service Manager November 2010 TABLE OF CONTENTS PURPOSE OF THIS REPORT... 3 BACKGROUND... 3 ACKNOWLEDGEMENTS... 4 SUMMARY...

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Newcross Healthcare Solutions Aberdeen Branch Nurse Agency Suite K Woodburn House 4/5 Golden Square Aberdeen Inspection completed on 16 May 2016 Service provided

More information

George Barker & Co streamlines HR functions with ADP

George Barker & Co streamlines HR functions with ADP George Barker & Co streamlines HR functions with ADP Introduction George Barker & Co, the commercial refrigeration company, was set up in Leeds in 1928. Since then it has expanded and is now an established

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

JOB DESCRIPTION. Job Reference number (coded):

JOB DESCRIPTION. Job Reference number (coded): Job Title: HR Business Support Manager Reporting To: Head of HR Business Services Department(s)/Location: Human Resources (HQ) Job Reference number (coded): 1. JOB PURPOSE To lead and develop the HR Business

More information

OXFORD UNIVERSITY DEPARTMENT FOR CONTINUING EDUCATION PANEL OF PART-TIME TUTORS. Generic Job Description for Part-time Face-to-Face Tutors

OXFORD UNIVERSITY DEPARTMENT FOR CONTINUING EDUCATION PANEL OF PART-TIME TUTORS. Generic Job Description for Part-time Face-to-Face Tutors OXFORD UNIVERSITY DEPARTMENT FOR CONTINUING EDUCATION PANEL OF PART-TIME TUTORS Generic Job Description for Part-time Face-to-Face Tutors Main Duties There are four main components to the duties of a part-time

More information

Outsourcing HR: Advantages for Small Businesses

Outsourcing HR: Advantages for Small Businesses Outsourcing HR: Advantages for Small Businesses Are you thinking about how to increase operational efficiency of the business or the HR department? Then this e- book is for you! Learn more about outsourcing

More information

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ)

Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Patient survey for Moss Valley Medical Practice using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 3 Contents: How the survey was carried

More information

Who we are. What we do. Why choose us? Page 2

Who we are. What we do. Why choose us? Page 2 Who we are 1 st Contractor Accountants are a specialist online firm of accountants for contractors, freelancers and small businesses. The founders of 1 st Contractor Accountants have nearly 30 years combined

More information

PAYROLL & PENSIONS. Sunderland City Council Payroll and Pension service currently use SAP HCM (HR and Payroll) system.

PAYROLL & PENSIONS. Sunderland City Council Payroll and Pension service currently use SAP HCM (HR and Payroll) system. Service Area Name: PAYROLL & PENSIONS Services to Schools and Academies Account Manager: Name: Tracy Palmer Position: Head of HR Management Contact Number: 0191 561 1722 Email: tracy.plamer@sunderland.gov.uk

More information

Optimising workforce performance while reducing costs

Optimising workforce performance while reducing costs Optimising workforce performance while reducing costs E-tivity Enterprise automates staff rosters, budgets, timesheets and payroll processes About E-tivity Corporation E-tivity Corporation is a developer

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

to selection. If you have any questions about these results or In the second half of 2014 we carried out an international

to selection. If you have any questions about these results or In the second half of 2014 we carried out an international Candidate Experience Survey RESULTS INTRODUCTION As an HR consultancy, we spend a lot of time talking We ve set out this report to focus on the findings of to our clients about how they can make their

More information

Self Service Time Entry Time Only

Self Service Time Entry Time Only Self Service Time Entry Time Only Introduction Welcome to this Self Service Time Entry session. This session is intended for employees that report hours worked, leave taken, and other payroll information

More information

Four Tips to Ease the Surge of Seasonal Hiring

Four Tips to Ease the Surge of Seasonal Hiring Four Tips to Ease the Surge of Seasonal Hiring PAYROLL AND ONBOARDING: FOUR AVOID TIPS THE TO HEADACHES, EASE THE SURGE ENGAGE OF SEASONAL THE EMPLOYEE HIRING 2 Introduction With summer already started,

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Shared Lives Service - Perth & Kinross Adult Placement Service Suite 2 South Inch Business Centre Shore Road Perth Inspection completed on 16 May 2016 Service

More information

Back Office Services for Recruitment Agencies

Back Office Services for Recruitment Agencies Back Office Services for Recruitment Agencies " Too busy with financial admin to drive your business forward? " Are staffing worries keeping you awake at night? " "" Out-dated systems slowing you down?

More information

Accounts Receivable - Guidance to staff responsible for the collection of income following the supply of goods or services V4.0

Accounts Receivable - Guidance to staff responsible for the collection of income following the supply of goods or services V4.0 Accounts Receivable - Guidance to staff responsible for the collection of income following the supply of goods or services V4.0 June 2015 Table of Contents Accounts Receivable - Guidance to staff responsible

More information

free Set yourself ...

free Set yourself ... Gabem Management Limited Set yourself free......... Work in the way that s best for you while we maximise the amount you take home, keep you compliant with legislation and take the weight off your shoulders.

More information

The Directive Supervision Employee Handbook

The Directive Supervision Employee Handbook The Directive Supervision Employee Handbook Agency Name Patricia Miles Table of Contents Table of Contents... 1 Introduction:... 2 History of the Directive Supervision System:... 2 Defining the Directive

More information

Adult Social Care - Direct Payments Prepaid Cards Consultation Key themes December 2012

Adult Social Care - Direct Payments Prepaid Cards Consultation Key themes December 2012 Adult Social Care - Direct Payments Prepaid Cards Consultation Key themes December 2012 Adult Social Care - Direct Payments Prepaid Cards Consultation response 1 Executive Summary On 1 st June 2012, a

More information

Executive Summary. Process or Communicate? Agency or Direct? Efficiency or Effectiveness?

Executive Summary. Process or Communicate? Agency or Direct? Efficiency or Effectiveness? 01-01 02-02 03-03 04-04 05-07 08-10 11-15 16-17 18-18 Introduction Background Methodology Executive Summary Demographics Process or Communicate? Agency or Direct? Efficiency or Effectiveness? Summary CANDIDATE

More information

5 Ways to Simplify Your Human Capital Management System

5 Ways to Simplify Your Human Capital Management System 5 Ways to Simplify Your Human Capital Management System 1 Most business leaders will say that their employees are the company s most valuable asset, but are they handling them as such? Human capital management

More information

VEHICLE TRACKING? NO FEAR HOW TO OVERCOME YOUR STAFFS OBJECTIONS TO VEHICLE TRACKING

VEHICLE TRACKING? NO FEAR HOW TO OVERCOME YOUR STAFFS OBJECTIONS TO VEHICLE TRACKING VEHICLE TRACKING? NO FEAR HOW TO OVERCOME YOUR STAFFS OBJECTIONS TO VEHICLE TRACKING How do I introduce vehicle tracking to my fleet? With the current economic climate putting pressure on businesses to

More information

FAST TRACK YOUR PRACTICE FOR SUCCESS.

FAST TRACK YOUR PRACTICE FOR SUCCESS. FAST TRACK YOUR PRACTICE FOR SUCCESS. One fact sets HandiSoft practices apart from their peers regardless of size they get more done in less time. TRUSTED BY 7,500 AUSTRALIAN PRACTICES Handisoft s ease

More information

ANGEL ENERGY & ENGINEERING Empowering You to Succeed

ANGEL ENERGY & ENGINEERING Empowering You to Succeed ANGEL ENERGY & ENGINEERING Empowering You to Succeed CONTENT Why Us Our Recruitment Methods Compliance Supporting Your Business Our Clients Contact INDUSTRY SECTORS Automotive Mining and Mineral Nuclear

More information

The Total Workforce Management Solution

The Total Workforce Management Solution The Total Workforce Management Solution We Listen to You. After years of experience in the payroll management industry, Payworks management group founded the company to provide customers with an alternative

More information

Interview Guide Chris Park

Interview Guide Chris Park Interview Guide Chris Park Work Strengths Generated on: 15-Jan-2013 Page 2 2011 Saville Consulting. All rights reserved. Contents Introduction to Interview Guide...3 Interview Scores Summary...4... 5 Interview

More information

Umbrella Company. Brookson. Here with all the right options. A simple, no-nonsense guide to working as an Umbrella employee.

Umbrella Company. Brookson. Here with all the right options. A simple, no-nonsense guide to working as an Umbrella employee. Not just your everyday accountant Umbrella Company Brookson. Here with all the right options. A simple, no-nonsense guide to working as an Umbrella employee. Not just your everyday accountant Guide Contents.

More information

CUSTOMER SATISFACTION SURVEY OF THE HEALTH UNIT

CUSTOMER SATISFACTION SURVEY OF THE HEALTH UNIT OFFICE OF FACILITIES AND ADMINISTRATIVE SERVICES CUSTOMER SATISFACTION SURVEY OF THE HEALTH UNIT Targeted Survey Issued During First Quarter Fiscal Year 2014 STEPHEN D ANTONI 1/8/2014 TABLE OF CONTENTS

More information

INTERPRET, Winter 2012 / Spring 2013. Interpret. The Newsletter of Sheffield Community Access & Interpreting Service

INTERPRET, Winter 2012 / Spring 2013. Interpret. The Newsletter of Sheffield Community Access & Interpreting Service Interpret The Newsletter of Sheffield Community Access & Interpreting Service Winter 2012 / Spring 2013 Hello and welcome to the SCAIS Interpreter newsletter. This will be our last paper-based edition.

More information

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9

5. How easy is it to book an appointment ahead of time at the practice? Very easy 78 Fairly easy 71 Not very easy 15 Not at all easy 5 Dont know 9 Deneside Medical Centre (A83075) Patient Satisfaction Survey 250 Surveys given out/posted but only 178 returned 1. How helpful do you find the receptionists at the Surgery? Very helpful 172 Fairly helpful

More information

HR & Payroll Bureau Software Case Study

HR & Payroll Bureau Software Case Study HR & Payroll Bureau Software Case Study Brethertons Solicitors LLP Established legal practice Brethertons Solicitors LLP is one of the largest law firms in the Oxfordshire and Warwickshire areas. Currently

More information

Deliver customer service through a contact centre

Deliver customer service through a contact centre Overview What this standard is about Whatever aims and objectives a contact centre is pursuing; individual customer contacts are expected to provide professional customer service. Customer satisfaction

More information

Recruiting with Driver Hire Australia

Recruiting with Driver Hire Australia www.driverhire.com.au Recruiting with Driver Hire Australia For all your temporary and permanent recruitment needs TEMPORARY STAFF PERMANENT RECRUITMENT 24/7 SERVICE QUALITY ASSURED SUPPLY TRAINING Much

More information

Payroll Officer Position Number 30025 Salary $49,753.60 - $58,298.24 per annum pro rata plus up to 15% Superannuation 54 hours per fortnight

Payroll Officer Position Number 30025 Salary $49,753.60 - $58,298.24 per annum pro rata plus up to 15% Superannuation 54 hours per fortnight Payroll Officer Position Number 30025 Salary $49,753.60 - $58,298.24 per annum pro rata plus up to 15% Superannuation 54 hours per fortnight If you are an energetic and customer focused person with a happy

More information

Be more prepared. Is contracting the right choice for you?

Be more prepared. Is contracting the right choice for you? Be more prepared Is contracting the right choice for you? Working as a contractor or freelancer what s it all about? Working as a contractor or freelancer is very different from standard employment. When

More information

What your customers want In a world full of contact channels

What your customers want In a world full of contact channels Maintaining the human touch in customer service What your customers want In a world full of contact channels Research by Echo Managed Services - published December 2015 Customer satisfaction in a multi-channel

More information

SERIES 3 2010 ACCOUNTING UPGRADE

SERIES 3 2010 ACCOUNTING UPGRADE SERIES 3 2010 ACCOUNTING UPGRADE *Upgrade Now and Keep Your Software Current* Take advantage of FREE offerings* if ordered by 8/1/09! Dear MBA Customer, Thank you in advance for upgrading to MBA SERIES

More information

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer Unit Q107 Make and receive telephone calls What you will learn Understand how to make telephone calls Understand how to receive and transfer telephone calls Be able to make telephone calls Be able to receive

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

Changing the Face of Customer Services. Blaenau Gwent County Borough Council Customer Services Strategy

Changing the Face of Customer Services. Blaenau Gwent County Borough Council Customer Services Strategy Changing the Face of Customer Services Blaenau Gwent County Borough Council Customer Services Strategy Getting in Touch CONNECT TO BLAENAU GWENT CONTACT CENTRE C2BG C2BG Contact Centre 01495 311556 Monday

More information

Working Smarter & Working Faster. How Mobile Workforce Management Solutions Are Changing the Game for SMBs

Working Smarter & Working Faster. How Mobile Workforce Management Solutions Are Changing the Game for SMBs Working Smarter & Working Faster How Mobile Workforce Management Solutions Are Changing the Game for SMBs Contents Introduction...3 Better Visibility, Better Collaboration...4 Ever-Improving Service...5

More information

LONDON BOROUGH OF ENFIELD CORPORATE DEBT MANAGEMENT POLICY

LONDON BOROUGH OF ENFIELD CORPORATE DEBT MANAGEMENT POLICY LONDON BOROUGH OF ENFIELD CORPORATE DEBT MANAGEMENT POLICY 1. Introduction This document sets out the Council s policy for the billing, collection and enforcement of Council debt. Debt management is the

More information

The Protocol Education Client Lounge. Managing your staffing and supply with an online Client Lounge account

The Protocol Education Client Lounge. Managing your staffing and supply with an online Client Lounge account The Protocol Education Client Lounge Managing your staffing and supply with an online Client Lounge account About Protocol Education Protocol Education is one of the UK s leading providers of staffing

More information

Client Satisfaction Survey and Measurement

Client Satisfaction Survey and Measurement Client Satisfaction Survey and Measurement June 2004 Project: LAWA/3 Client Satisfaction Survey and Measurement June 2004 Client: Legal Aid WA Project: LAWA/3 Consultants: Anna Munday April Rutkay Data

More information

Customer Service Code of Conduct

Customer Service Code of Conduct ` Customer Service Code of Conduct Contents Customer Service Mission Statement... 2 Customer Service Vision Statement... 2 Customer Service Fundamental Principles... 2 1. Terms & Definition... 3 2. Purpose

More information

Business and broker interaction in the energy market

Business and broker interaction in the energy market Date: August 2013 Business and broker interaction in the energy market A review by Cornwall Energy Prepared by: Robert Buckley, Anna Moss, and Daniel Starman About Cornwall Energy Cornwall Energy s team

More information