CUSTODIAL. 1. Cleanliness of restroom areas. 2. Cleanliness of hallways and stairwells. 3. Timely response to cleanliness concerns.
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1 FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY CUSTODIAL Please report on your experience in the last six months: 1. Cleanliness of restroom areas. Very Dissatisfied Dissatisfied 2. Cleanliness of hallways and stairwells. Very 3. Timely response to cleanliness concerns. Very 4. Please give an overall rating of the custodial services (i.e. the cleaning of the rest rooms, or the other rooms, deliveries, events set-up, etc.) Very
2 FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY BUILDING MAINTENANCE (mechanics, carpenters, locksmith) 5. Have you requested building maintenance services in the past 12 months? Yes. Please go to question number 6. No. Please skip to the next section. 6. Timeliness of services. Very 7. Professionalism and expertise of the staff. Very
3 FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY FACILITIES ADMINISTRATION (Facilities Office staff) 8. Have you had occasion to contact the Facilities Office staff in the past 12 months? Yes. Please go to question number 9. No. Please skip to the next section. 9. Please rate your telephone or interaction with Facilities administrative personnel (i.e. were they courteous & professional?) Very 10. Timely answers to inquiries (request for light bulb replacement, carpet shampooed, etc.). Very 11. Knowledge of answers to questions asked. Very 12. Please rate the overall availability of staff. Very Poor Poor Fair Good Very Good N/A
4 FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY SECURITY 13. Attitude, appearance and professionalism of security/reception staff. Very 14. Knowledge of answers to questions asked. Very
5 FACILITIES MANAGEMENT CUSTOMER SATISFACTION SURVEY 15. Please check the category that best describes your role at Polytechnic. It is essential that you answer this question, or your survey may not be able to be used for analytical purposes. If you are unsure of which job category to select, please click on "All Others." Executive Management Faculty (Full-Time) Management Network Administrative Services Network Students All Others 16. Please indicate your overall satisfaction with the services provided by Facilities. Very 17. Additional Comments
6 FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY PURCHASING 1. Were purchase orders processed timely once received by the purchasing department? Very 2. Is the Purchasing staff courteous when responding to inquiries? Very 3. Please rate overall customer service of Purchasing. Very
7 FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY ACCOUNTS PAYABLE 4. Is the Accounts Payable staff courteous when responding to inquiries? Very 5. Once you send the signed invoice to accounts payable do you find your bills are paid promptly? Very 6. Please rate overall customer service of Accounts Payable. Very
8 FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY PAYROLL 7. Is the Payroll staff courteous when responding to inquiries? Very 8. Do you find your pay check to be accurate? Very 9. Please rate overall customer service of Payroll. Very
9 FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY MAIL ROOM 10. Are the Mail Room personnel courteous when responding to inquiries? Very 11. Are mail distribution and delivery notices accurate? Very 12. Please rate overall customer service of the Mail Room. Very
10 FINANCIAL OPERATIONS CUSTOMER SATISFACTION SURVEY PRINT SHOP 13. Do you use the Print Shop? Yes. Please go to question number 14. No. Please skip to the next section. 14. Is the Print Shop staff courteous and knowledgeable when responding to inquiries? Very 15. How satisfied are you with the speed with which the Print Shop has produced your copies? Very 16. How satisfied are you with the quality of the Print Jobs? Very 17. Please check the category that best describes your role at Polytechnic. It is essential that you answer this question, or your survey may not be able to be used for analytical purposes. If you are unsure of which job category to select, please click on "All Others." Executive Management Faculty (Full-Time) Management Network Administrative Service Network All Others 18. Additional Comments/Suggestions.
11 HUMAN RESOURCES CUSTOMER SATISFACTION SURVEY Thank you for taking the time to complete this survey. The Human Resources Department strives to provide the best service possible, and your input will help us meet this important goal. 1. From which HR area(s) did you receive assistance? Check all that apply. (Required) Employment Benefits Employee Relations Position Management Temporary Services EEO (Equal Employment Opportunity) Compensation Payroll Other (Please specify in the comment field at the end of this form) 2. Overall, how satisfied were you with the service you received? Very 3. Did the HR representative who assisted you possess the knowledge and expertise you needed? Very 4. Was the HR representative courteous and professional? Very 5. Did you receive assistance in a timely manner? Very
12 HUMAN RESOURCES CUSTOMER SATISFACTION SURVEY 6. Please check the category that best describes your role at Polytechnic. It is essential that you answer this question, or your survey may not be able to be used for analytical purposes. If you are unsure of which job category to select, please click on "All Others.". Executive Management Faculty (Full-Time) Management Network Administrative Services Network All Others 7. Do you have any recommendations or feedback based on your experience?
13 INFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEY 1. Please report on your experience in the last six months: Overall Experience Very 2. From the list below, what Information Systems issues are of the most concern to you? Check all that apply. Remote access to Institute technology and systems Improving technology-related communications to the campus community Improving Help Desk services Reliability of the network Increasing faculty and staff IS training offerings Expand wireless access Information Systems involvement in software / hardware purchases Computer replacement process Personal network storage Web-based self-service tools I have no concerns Other (please specify) 3. Please indicate your level of satisfaction with the system. Very 4. Please rate the Information Systems Help Desk in the following areas: a) Help Desk service hours b) Response time and follow-up Very
14 INFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEY 5. Overall, how satisfied are you with the Information Systems support of the PeopleSoft self service for student and class information Very 6. Overall, how satisfied are you with the Information Systems support of the MyPoly (Blackboard) system? Very 7. Please rate the effectiveness of Information Systems communications to the campus community (newsletters, web pages, periodic s, tech forums, etc.). Very 8. When accessing the campus network from on-campus locations, please rate its reliability. Very 9. Please rate your experience accessing campus network services from off-campus locations ( , web pages, collaboration tools, administrative systems, etc.). Very 10. Please rate the quality of support for the telephone system. Very 11. Your comments and suggestions are welcome. Please use the space below if you have any feedback, suggestions, or comments.
15 INFORMATION SYSTEMS CUSTOMER SATISFACTION SURVEY 12. Please check the category that best describes your role at Polytechnic. It is essential that you answer this question, or your survey may not be able to be used for analytical purposes. If you are unsure of which job category to select, please click on "All Others." Executive Management Faculty (Full-Time) Management Network Administrative Services Network Student All Others 13. Please indicate your overall satifaction with the services provided by Information Systems. Very Satisfied Satisfied Very Satisfied Rating:
16 WEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEY 1. Please report on your experience in the last six months: 1-Very Very Satisfied N/A Dissatisfied 2. How often do you visit the poly. edu site? Daily 3 or 4 times a week Once a week 2-3 times a month Monthly Less than monthly 3. Have you been able to find what you were looking for? 1-Very Very Satisfied N/A Dissatisfied 4. How would you rate the appearance of our website? 1-Very Very Satisfied N/A Dissatisfied 5. What is your reason for visiting the Poly Website (Please check all that apply) Searching for specific content information Class Schedule Academic Research Poly News Web Mail Poly Events Directory (phone, , room no., etc.) Online Donations Access to My Poly Room Reservations Calendar Other Catalog
17 WEB TEAM (POLY.EDU) CUSTOMER SATISFACTION SURVEY 6. In a typical week, how many hours do you spend on the Poly Website? 0 to 1 1 to 2 2 to 4 4 to 10 More than How would you rate your overall experience with the poly.edu website? 1-Very Very Satisfied N/A Dissatisfied 8. Please check the category that best describes your role at Polytechnic. It is essential that you answer this question, or your survey may not be able to be used for analytical purposes. If you are unsure of which job category to select, please click on "All Others." Executive Management Faculty Management Network Administrative Services Network All Others 9. What changes or additional features would you suggest for this website?
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