IP Call Recording & Headset Phone for Contact Center
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1 IP Call Recording & Headset Phone for Contact Center
2 Best Quality, Reliable Service, Innovative Design IR link has supplied high quality and professional call recording CTI phones designed for call center operation, as well as buildup of turnkey TM call center system.
3 Overview Company name : IR-link Corporation Established Date : January 25, 2000 CEO : Gwang-won, Kim Address : 13F Seoul Forest Kolon Digital Tower, Seongsu-dong 2-ga, Seongdong-gu, Seoul, Republic of Korea Tel : l Fax : irlink@irlink.co.kr l Homepage : We supply professional and cost effective IP contact center solutions, based on 11 years field experiences of telemarketing call centers with Life / non-life Insurance firms, Banks, Card firms, etc. Zilog one-port IP call recorder ZiphoneX call recording, Pro IP headset phone ZiphoneII Analog, call recording headset phone Cloud Service Manufacture R&D / Design
4 Personal IP Call Recorder Main Functions and Features Primary functions - Connect to a VoIP telephone and record calls - Save recorded files in the local USB flash drive - Send recorded files to a remote FTP server Digital call recording - Support the VoIP codecs (G.711a/u, G.729, G.723) - Choice between automatic/manual call recording Call history and recorded-file management - Exclusive manager program Connection Diagram Electrical Characteristics AC adapter : AC V 50/60Hz input, 5V DC output Power consumption : 5V/600mA LAN PHONE Connections LAN port (RJ-45) Phone port (RJ-45) USB HOST DC Jack FTP Server ZiLog USB Memory IP Phone
5 Pro IP Phone for Contact Center Main Functions and Features Primary functions - Automatic dialing with a single click - Easy connection to applications using API Digital call recording - Automatic/manual call recording using the embedded codec Volume control - Speaker and microphone volume control function Mute - Microphone mute function Phonebook - Easy management of the customer s data through the phonebook - Effective control of the recorded call history and playing of recorded files Caller ID service support - The caller number appears on the LCD screen. Professional design - Compact design, high-quality SIP headset telephone for call centers - Can be hung on the wall (Ziphone X mini) - Easy installation, maintenance, and repair Electrical Characteristics Connections AC adaptor Input : V AC 50/60Hz Output : 5V DC / 2A Power consumption - 5V/350mA (Ziphone X mini) - 5V/500mA (Ziphone X) PoE optional (Ziphone X mini) LAN port (RJ-45) PC port (RJ-45) Wired headset, RJ-22 or 2.5mmØ jack PC USB Jack DC Jack PC System Requirements Windows XP, Vista, 7 LAN & USB port built-in PC
6 Pro Headset Phone for Call Center Main Functions and Features Primary functions - Automatic dialing with a single click - Easy connection to applications using API Digital call recording - Automatic/manual call recording using the embedded codec Volume control - Speaker and microphone volume control function Mute - Microphone mute function Phonebook - Easy management of the customer s data through the phonebook - Effective control of the recorded-call history and playing of recorded files Caller ID service support - The caller number appears on the LCD screen. Professional design - Compact design, high-quality analog headset telephone for call centers - Easy installation, maintenance, and repair Electrical Characteristics Connections 5V DC Mini USB (Ziphone3) AC Adapter (Ziphone3) Power consumption - 5V/200mA (ZiphoneⅡ) - 5V/400mA (Ziphone3) Telephone Line (RJ-11) Wired headset, RJ-22 or 2.5mmØ jack PC USB Jack PC Speaker Jack DC Jack (Ziphone3) PC System Requirements Windows XP, Vista, 7 USB port built-in PC
7 API SUPPORTED We provide following for supporting development ActiveX Control API Document Sample Codes Device Integration Computer Application / Web Page ZiphoneX Hardware Programming Languages Visual Basic, Net, JSP, and etc Hardware Abstraction Layer API ActiveX(ocx) Driver RTOS Drivers Layer Application / Recording Manager via UDP or External USB The ActiveX API of ZiphoneX sends messages to the ZiphoneX while it receives events from the ZiphoneX. Type Functions Events Functions / Events Hook on/off, dial, mute, volume control, record, hold, transfer, DND, firmware update, reject call, redial, call forward, play-back, and etc Hook, button-pressed, cid, mute, bell, record start/end, volume, call try, call connect, partner bye, firmware version, hold, redial, dnd, reject call, missed call, caller-id, bell count, and etc
8 Zilog One-port IP call recorder ZiphoneX Call recording, Pro IP headset phone ZiphoneII Analog, call recording headset phone 2012 January IRLINK CORPORATION. All Rights Reserved. Printed in KOREA
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