1 DSG SoftPhone & USB Phone Series User Guide Table of Contents Overview Before You Start Installation Step 1. Installing DSG SoftPhone Step 2. Installing USB Phone Step 3. System Check First Time Use Step 1. Set Audio Wizard Step 2. Register a New Account Checking Your Phone Status Online Status Operation Mode Making Phone Calls Making PC-to-Phone Calls Making PC-to-IP Calls Making Calls by the Contact panel Phone Book and Speed Dialing Calling Rates DSG Account Center Voice Volume FAQ 08SFPHM.EN5
2 Overview Thank you for choosing DSG! This booklet provides an overview for DSG SoftPhone, USB Phone series and DSG PC-to-Phone service. DSG SoftPhone is a software application running on computers that synchronizes with USB Phone series such as S200 and S300. DSG SoftPhone provides a web-based telephone interface that facilitates your call processing and account management. DSG S200 and DSG S300 are USB phones connected to your computer via a USB plug. They provide clear voice quality allowing you to bypass the sound card to avoid the possible distortion when placing calls. Supported by DSG ITSP (Internet Telephony Service Provider) Network, you are able to place calls to any regular phone in the world with low rates or to other DSG VoIP devices such as GoldStar, GoldStar970, IPStar, InterStar, InterPhone, IP770, IP870 or DSG SoftPhone. Before You Start Before your installation, make sure that your PC meets the minimum system requirement below. Windows 98SE, ME, 2000, XP or Vista CD-ROM drive Pentium 166 or higher 32 MB RAM 10 MB hard disk space Internet access Available USB port Microsoft Internet Explorer 4.0 or later Make sure you have the followings. DSG SoftPhone software, which is included in DSG CD and also available on DSG s PC-to-Phone web site. DSG USB Phone S200 or S300 A valid DSG ITSP Account Installation Please install DSG SoftPhone software in your computer first. DO NOT connect DSG USB Phone to your computer unless your DSG SoftPhone is completely installed. Step 1. Installing DSG SoftPhone 1. Insert the DSG CD into the CD-ROM drive of your computer. The setup wizard will start automatically. Page 2 Figure 1 Automatic Installation
3 2. Follow the on-screen instructions to complete the installation of DSG SoftPhone software. If the setup wizard does not start when you insert the DSG CD, from your Windows Start menu, select Run. In the Run dialog box, type 'd:\setup', where 'd' is your CD-ROM drive, then click Ok. 3. After you complete the installation of DSG SoftPhone, you will see the DSG SoftPhone appear in Program menu and has a shortcut on your Desktop. Figure 2: Manual Installation Step 2. Installing USB Phone Make sure you have completed the installation of DSG SoftPhone and the DSG CD is in the CD-ROM drive of your computer. Follow the procedures below to install your USB Phone S200 or S300. Note: The Windows Vista operation system doesn t support the USB Phone. For Windows ME, 2000 or XP users: 1. Connect the USB plug of DSG USB Phone into your computer's USB port. 2. After the insertion of DSG USB Phone, your computer will prompt a pop-up screen 'New Hardware Found' and start the installation automatically. 3. Perform system check as described in the next step to make sure your installation is complete. For Windows 98SE users: 1. Connect the USB plug of DSG USB Phone into your computer's USB port. 2. After the insertion of the USB plug, your computer will prompt a pop-up screen 'New Hardware Found'. Follow the wizard to install drivers. You will need to install 3 drivers. 3. Under 'What do you want Windows to do', select 'Display a list of all the drivers in a specific location, so you can select the driver you want' and then click Next. 4. Specify a location to d:\usb_phone_driver, where d is your CD-ROM drive. Click Next to install 'tjcom.inf'. 5. After successful installation, your computer will prompt a pop-up screen and require you to install other drivers. 6. Follow the above procedures to specify the location to d:\usb_phone_driver and install 'tjusbdev.inf' and 'tjusbaud.inf'. 7. Perform system check as described in the next step to make sure your installation is complete. Page 3
4 Step 3. System Check The procedures below will help you make sure your USB Phone is properly installed. 1. From Windows Start menu, select Settings > Control Panel. Double click on the System icon. 2. On System Properties window, select Device Manager. Figure 3 Device Manager on Windows XP, 2000 and Me 3. On Device Manager window, make sure under 'Universal Serial Bus controllers' there are two items of 'TigerJet USB Composite Device' or USB Composite Device and 'TigerJet USB Handset with Keypad Device.' Figure 4 Universal Serial Bus controllers on Windows XP, 2000 and Me Error Message: If under 'Universal Serial Bus controllers' you find TigerJet USB Handset with Keypad Device' shows a yellow! sign that means the keypad driver is not installed properly. Follow the procedures below to install the keypad driver. 1. Select TigerJet USB Handset with Keypad Device' Page 4 Figure 5 Keypad not Installed
5 and right click your mouse and select Properties. 2. On TigerJet USB Handset with Keypad Device Properties window, click Driver tab and update the driver. 3. Follow the Update Device Driver Wizard and specify the driver location to d:\usb_phone_driver, where d is your CD-ROM drive. The wizard will install the driver of TigerJet USB Handset with Keypad Device automatically. 4. Reboot your computer if necessary. First Time Use Congratulations! You have completed the installation. Follow the steps below to fine-tune your voice input and output and get registered with DSG. You are then ready to call. Step 1. Set Audio Wizard When you run DSG SoftPhone for the first time, the Audio Wizard will be launched automatically to fine-tune your voice input and output. Follow the on-screen instructions to get the best voice performance of DSG SoftPhone. Notice when you adjust the playback volume, make sure USB Internet Phone by TigerJet or USB Audio Device is selected. Figure 6 Audio Wizard You can also adjust your voice quality when necessary by clicking Options icon and selecting Audio Setup Wizard from DSG SoftPhone. Step 2. Register a New Account DSG PC-to-Phone service allows you to place calls from your computer to regular phone users or other DSG VoIP devices users. To enjoy the service, you have to obtain a valid ITSP account and get registered. 1. Make sure you are connected to the Internet. Launch DSG SoftPhone and you will see the login screen. 2. Click Create New Account button and you will then be connected to DSG PC-to-Phone web site. 3. Fill out the registration form. 4. Click Submit to complete the registration. Figure 7 Create New Account Page 5
6 Note: The user name and password are case sensitive and should not exceed 10 characters. You should keep your user name and password in a safe place. Note: For purchasing ITSP accounts, please contact your local distributor or visit our web site at Checking Your Phone Status Before you place calls, make sure the online status and operation mode of your DSG SoftPhone and USB Phone are properly set. Online Status Launch DSG SoftPhone. After you login you will be connected to DSG ITSP Network. Your status button will display ON in green color. If your Internet connection is slow down or you logout DSG ITSP Network, the status button will display OFF in red color. To resume your connection, click Options icon and select Connect. You have to be online when placing calls. Operation Modes After you login, you are able to place Internet calls to remote regular phone users and/or DSG VoIP device users. When you are in PC->Phone mode, you can place calls to any regular phone in the world within services coverage areas. In PC->IP mode, you can place calls to remote parties equipped DSG VoIP devices, such as a PC installed DSG SoftPhone, GoldStar, GoldStar970, IPStar, InterStar, InterPhone, IP770 or IP870. To use this operation mode, you have to know the remote party s IP address. Figure 8 SoftPhone Dial Pad To switch between these two operation modes, simply click on the operation mode icon to select PC -> Phone or PC -> IP. Or click on the Options icon and select Set Call To Phone or Set Call To IP. Note: If you would like to place a call to an IP address, please make sure the remote party s IP address is a REAL IP address. Page 6
7 Making Phone Calls You can place calls to worldwide regular phone numbers or DSG VoIP device users. Launch DSG SoftPhone and login with your user name and password. You can dial either from the dial pad of DSG SoftPhone or from DSG USB Phone S200 or S300. Making PC-to-Phone Calls To place calls to regular phones, first make sure you are in PC-to-Phone mode. Then dial the destination phone number including country code and area code. From DSG SoftPhone From DSG SoftPhone, input the receiver s country code, area code and phone number, and then click on Dial. EXAMPLE: To call 1 (USA country code)-212 (area code) (phone number), input and click Dial. From USB Phone S200 To place calls from USB Phone S200, input the receiver s country code, area code and phone number, then press Talk button. EXAMPLE: To call 1 (USA country code)-212 (area code) (phone number), dial and press Talk button. From USB Phone S300 To place calls from USB Phone S300, lift the handset, input the receiver s country code, area code and phone number. To speed up the calling process, you can press a # sign after dialing the phone number. EXAMPLE: To call 1 (USA country code)-212 (area code) (phone number), pick up the handset and dial to call. Making PC-to-IP Calls To place calls to a PC installed DSG SoftPhone, or other DSG VoIP products such as GoldStar, GoldStar970, IPStar, InterStar, InterPhone, IP770 or IP870, first of all you have to obtain the receiver s IP address and make sure the remote party is online. Notice that the receiver s IP address needs to be a real IP address. Second, check if your operation mode is in PC-to-IP mode. From DSG SoftPhone From DSG SoftPhone, input the receiver s IP address and then click Dial. EXAMPLE: To call a PC installed DSG SoftPhone, if receiver s PC IP address is , input and click Dial. Page 7
8 From USB Phone S200 From DSG USB Phone S200, dial the 1st section of the remote party s IP address, press * button, dial the 2nd section of IP, press * button, dial the 3rd section of IP, press * button and dial the 4th section of IP and then press Talk. EXAMPLE: To call a PC installed DSG SoftPhone and the PC s IP address is , dial 192*168*1*1 and press Talk. From USB Phone S300 From DSG USB Phone S300, lift the handset and dial the 1st section of the remote party s IP address, press * button, dial the 2nd section of IP, press * button, dial the 3rd section of IP, press * button and dial the 4th section of IP. To speed up the calling process, you can press a # sign after dialing the last section of IP address. EXAMPLE: To call a PC installed DSG SoftPhone and the PC s IP address is , pick up the handset and dial 192*168*1*1. Note: You can view your PC s IP address from DSG SoftPhone by clicking Option and select My IP Address. Making Calls by the Contact Panel If you have created the contact information in your SoftPhone Phone Book, the information will be displayed on the Contact panel. Click on the Contact button and its panel will display all the contacts you have created. Each contact includes the status button, contact name, Telephone number, SoftPhone IP (the IP address is invisible), and DSG s device ID number. You can simply double click on these items Tel, SoftPhone, or DSG ID to make a call. Besides, the status button beside the contact name will stay in green color if the SoftPhone user or the DSG Device is online. Figure 9 SoftPhone Contact Panel Note 1: Before dialing from the Contact panel, you need to create the contact information in the Phone Book first. Please refer to Phone Book and Speed Dialing below for the relevant settings. Note 2: The Windows Vista operation system doesn t support the function of calling to DSG s device ID. Note 3: Indication of the status button. Green: online; Red: offline; Grey: connecting. Page 8
9 Note 4: Before calling SoftPhone by the contact panel, please ensure you have input the called party in your Phone Book and also his/her address, which is registered in DSG SoftPhone system. Phone Book and Speed Dialing From Phone Book, you can store and dial frequently used phone numbers, IP addresses, and DSG Device ID numbers. You can also edit 3 of the entries to USB Phone s M1, M2, M3 memory buttons for speed dialing. Besides, the Auto Update Contact IP function allows you to contact the other SoftPhone users no matter what IP addresses they use to connect. Create New Entries On DSG SoftPhone, click P. Book icon to enter the Phone Book. On the Phone Book window, click New to create a new entry. Input receiver s name and phone number to be used in PC-to-Phone mode, or includes receiver s IP address for PC-to-IP mode and click Ok to save. If you want to save this entry to USB Phone s memory button, check Save to USB Phone Button checkbox and select one memory button from M1 to M3. Note: If your called party is in the same LAN, please uncheck Auto update contact IP ; otherwise, just leave it as default. Edit and Delete Entries To edit your Phone Book, select a specific entry and click Edit. To delete an entry, select an entry and click Delete. Dial from the Phone Book To place a call by the Phone Book, please select a specific entry, press the Dial button and select Dial to Phone for dialing the telephone number or Connect to IP Address for connecting to the IP of the called party. Speed Dialing from Memory Buttons First make sure you have assigned specific entries to USB Phone s memory buttons. From USB Phone S200, press the specific memory button from M1, M2 or M3 and press the Talk button. From USB Phone S300, lift the handset and press the specific memory button from M1, M2 or M3 to start a speed dialing. Calling Rates DSG provides PC-to-Phone service offering telephone services over the Internet. DSG s services allow you to place calls to worldwide regular telephone users with low rates. To know the latest calling rates, click Rates icon or visit our web site at Page 9
10 To enjoy the PC-to-Phone service, you need to obtain a valid ITSP account. Please contact our distributors or visit our web site for purchasing information. DSG Account Center DSG Account Center provides many tools for your check your account balance, view your calling records, edit personal profile, change ITSP account, and check the latest PC-to-Phone calling rates. To enter DSG Account Center, on DSG SoftPhone, click Account icon or go to and log in with your user name and password. Check Account Balance Figure 10 Login to DSG Account Center After you login, on My Information page, you can view your currently registered user name, ITSP account and account balance. Your User ID and Account Balance will also be displayed at the bottom left of your DSG SoftPhone window. Call Detail Records To check your call history, on DSG SoftPhone click Call Log icon. You will be connected to DSG Account Center. On View Your Calls page, select the duration of the records you want to retrieve and click Submit. You can check your calling history occurred within the previous 6 months. Change Password To change your password, at DSG Account Center click Change Password. Please change your password from time to time for safety reason. The passwords are case sensitive and should not exceed 10 characters. Edit ITSP Account When you run out of calling points stored in your ITSP account, you might purchase a new ITSP account. At DSG Account Center, click Add More Points to edit your ITSP account. Edit Your Profile At DSG Account Center, click Edit Profile to edit your personal information. Voice Volume Page 10
11 To adjust your voice volume input or output, please drag the level of microphone or speaker on DSG SoftPhone. You can also press the volume buttons on DSG USB Phone to adjust the volume. On USB Phones, when you press Mute button during a call, the remote party will not hear your voice. If you encounter poor voice quality during the conversation, reset your sound quality by clicking Options on DSG SoftPhone and select Audio Wizard. Follow the on-screen instructions to optimize your sound. Figure 11 Voice Volume FAQ 1. Why can t I place calls to regular phone numbers? Make sure you are connected to DSG ITSP Network. When connected, the status button on DSG SoftPhone is green and states ON; on USB Phone S200, the LED labeled ready is on. Make sure your have valid ITSP account. You can view your account balance by clicking Account and login to DSG Account Center. Check the number you dialed includes country code, area code and phone number. Make sure there are no other people login and place calls using your user name and password. Check if you are in PC-to-Phone mode. 2. Why can t I log in? Make sure your computer s Internet connection works properly. Make sure your have valid ITSP account. When you login using a user name without valid ITSP account, you are not able to launch DSG SoftPhone application. 3. Why can t I make calls to a remote PC installed DSG SoftPhone or users of other DSG VoIP devices? Make sure the remote PC or DSG VoIP device is configured a real IP address. You are not able to reach a remote party using a private IP address. Make sure there are no other people login and place calls using your user name and password. Make sure you are connected to DSG ITSP Network. When connected, the status button on DSG SoftPhone is green and states ON and on USB Phone S200, the LED labeled ready is on. Page 11
12 Check if you are in PC-to-IP mode. 4. Why can t I launch my DSG SoftPhone application? Make sure your computer is connecting to the Internet. Make sure you are not running other voice messaging software on your computer. Make sure you have sufficient calling points stored in your ITSP account. 5. Why can t I hear the voice of the remote party from DSG USB Phone? Make sure your audio device is directed to DSG USB Phone. You can click Options and start Audio Wizard again to set the preferred audio device to USB Phone. Make sure you do not set USB Phone to be mute. 6. I am using DSG SoftPhone with my microphone and speaker. Why can t I hear the voice of the remote party? If you use your microphone and speaker, make sure they are connected to your computer properly. Make sure your preferred audio device on DSG SoftPhone is directed to your own audio device. Make sure the audio volume of your computer system is turned on. Make sure your computer is installed a sound card which functions properly. Make sure there is nothing running on your computer such as CD player, MP3 player, etc. that may be using your sound card. 7. Why can t my keypad of DSG USB Phone work properly? From Windows Start menu, select Settings > Control Panel. Double click System icon. On System Properties window, select Device Manager. On Device Manager window, make sure under 'Universal Serial Bus controllers' the item of TigerJet USB Handset with Keypad Device is working properly. If it shows the yellow! sign, that means the keypad driver is not installed properly. Please select TigerJet USB Handset with Keypad Device and click Properties button and update the driver. For more information, see the above Installation Step 3 System Check. Page 12
13 Corporate Headquarters 7F, 222, Cheng Teh Road, Sec.4 Taipei, Taiwan Tel: Fax: DSG Technology USA Valley Blvd., #N Walnut, CA Tel: Fax: Copyright 2008 DSG Technology, Inc. All rights reserved. DSG, DSG Technology, and the DSG Technology logo are registered trademarks of DSG Technology, Inc. or its affiliates in the U.S. Windows and all other trademarks mentioned in this document are the property of Microsoft Corporation and their respective owners. The use of the word partner does not imply a partnership relationship between DSG and any of its resellers. Page 13
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CHAPTER 1 Getting Started with Cisco IP Communicator Cisco IP Communicator is a desktop application that turns your computer into a full-featured Cisco Unified IP Phone, allowing you to place, receive,
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