Partnering for Performance: AMN Healthcare & The Ken Blanchard Companies

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1 Partnering for Performance: AMN Healthcare & The Ken Blanchard Companies

2 Company Highlights Largest healthcare staffing company in the United States Leadership position in the most attractive segments of the temporary healthcare staffing industry Leader in travel nurse staffing, locum tenens (temporary physician staffing) and physician permanent placement services Powerful long-term industry growth drivers and differentiated multi-brand recruiting 2

3 Hospital Nurse Demand & Supply Millions By 2020: : +/- 340, '00 '01 '02 '03 '04 '05 '06 '07 '08 '09 '10 Demand Supply Source: AHA & HRSA studies 3

4 Physician Staffing Demand & Supply No. of Physicians 1,300 Thousands 1, By 2020: : +/- 200, Physicians are direct generators Supply 2010 Demand 2020 Viewed as critical by revenue healthcare organizations Source: US Department of Health and Human Services, HRSA, Spring

5 Total Staffing Solution 5

6 The Business Challenge 6 No formal training programs in place Desperate need to develop leaders at all levels Finding a model to match our Core Purpose & Values Training Department = 1 FTE!

7 The Solution Situational Leadership II C-suite through Supervisors Situational Frontline Leadership Team Leads & promoted Supervisors Situational Self Leadership All Individual Contributors Part of Onboarding Program 7

8 The Solution Situational Leadership II C-suite through Supervisors November 2003: Executive Leader session Nov 03 to Jun leaders trained! Format: Two-day course with Prework & LAP Maintenance since Jun additional leaders trained! Offered twice yearly or as needed 8

9 Training Transfer & Results Reinforcement: Participants Leaders SharePoint SLII Skill Drill (Bill Smith Case Study) Development Resource Library 5-Minute Follow Through 9

10 Training Transfer & Results Measurement Online Surveys Reaction & Learning since 2003, Application & Impact since 06/ % say that SLII led to improved quality and quantity of communications; positively impacting productivity and strengthening the relationship with team members. Leaders cite accelerated promotions, increased revenue and cost savings attributable to SLII class. I can t wait to start using this! 10

11 The Solution Situational Self Leadership All Individual Contributors Part of Onboarding Program Leaders at all Levels Management Roundtable Kick Off Launched April 2005 Apr 05 to Apr SELF leaders trained! Customized 1-Day Format Senior Management Address 11

12 12 Training Transfer & Results Reinforcement Milestone s Working the Game Plan Partnering for Success Your Voice Speaks! Expressing Needs & Soliciting Feedback Selling Your Solutions SSL Development Seminars Diagnosing Your Development Level Negotiating for Autonomy One-on-One Meetings Challenging Assumed Constraints Refresh, Revisit, Reinforce!

13 Training Transfer & Results Measurement Impact Study Online Surveys Reaction, Learning, Application & Impact from day one 30 / 60 / 90 days & Leader Perspective Incentives ROI = 238% or 62% confidence. 83% assess that their learning cycle has accelerated due to the concepts learned in the SSL class. 13

14 AMN Intranet 14

15 AMN Intranet 15

16 AMN Intranet 16

17 The Solution Situational Frontline Leadership Team Leads & promoted Supervisors Since April emerging leaders trained! Format: Three days, one day per week for three weeks Prework, includes LBAII Attendance Agreement (signed by leader) Application Assignments (collected) 17

18 Training Transfer & Results Reinforcement: Participants Leaders SharePoint SLII Skill Drill (Bill Smith Case Study) Development Resource Library 18

19 Training Transfer & Results Measurement Online Surveys Reaction, Learning, Application & Impact since late Over 90% noticed moderate or significant improvement in the communications with their team members. 76% say that the workshop had significant or very significant influence on their contribution toward company goals. 100% of respondents would recommend this workshop to others. This course has helped me see the light! 19

20 Training Transfer & Results Graduates of SFL achieving their career goals! 20

21 Part of the AMN Culture Integration into Performance Management Systems Performance Success Plan 21

22 Part of the AMN Culture Integration into Performance Management Systems Prerequisite for Promotion 22

23 Part of the AMN Culture Integration into Performance Management Systems Prerequisite for Promotion Internal Communications 23

24 24

25 Part of the AMN Culture Integration into Performance Management Systems Internal Communications Golf Tournament Handicapping 25

26 The Next Chapter Sales Coaching 2007 Introduction with The MHA Group 26

27 Continuous Improvement Lessons Learned Active Senior Manager Endorsement Leadership Engagement with Team Members Rapid Deployment keep momentum going Deliver to Intact Teams Future Opportunities Continued Support & Buy In Keeping Past Participants Engaged & Challenged Evolving Reinforcement Activity Participation Keeping Ourselves Challenged 27

28 28

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