Business Analytics for Mid-Market Companies

Size: px
Start display at page:

Download "Business Analytics for Mid-Market Companies"

Transcription

1 Business Analytics for Mid-Market Companies Draft Research Report by William M. Sinnett, Senior Director, Research Financial Executives Research Foundation, Inc. Introduction Business analytics is the practice of using data to drive business strategy and performance. It includes a range of capabilities from looking backward to evaluate what happened in the past, to forward-looking approaches such as scenario planning and predictive modeling. Business analytics also spans the capabilities stack from data management and business intelligence through performance management and advanced analytics. However, financial executives believe that in spite of investments that have been made in technology, their organizations still do not have the information needed to analyze operations and drive better financial performance. Gartner, in collaboration with Financial Executives Research Foundation (FERF) and FEI s Committee on Finance & IT (CFIT) conducts an annual survey of CFOs and other senior financial executives, Technology Issues for Financial Executives. When asked What processes need improved technology support? 46% of CFOs said Facilitating analysis and decision making ; 43% of the CFOs said Quality of the data used for business information ; 42% of the CFOs said Creating an effective environment for sharing relevant information ; and 33% of the CFOs said Measuring product and customer profitability The CFOs were then asked What are your top three technology initiatives? Business intelligence, analytics and performance management was selected by 23% of the CFOs as their first choice, 24% ranked it second, and 18% ranked it third, for a combined total of 65%, nearly two-thirds of all respondents. These are just some of the results of Technology Issues for Financial Executives: 2011 Annual Report (FERF: 2011). Other key findings from this survey include: CFOs say that Business Intelligence (BI) and Corporate Performance Management (CPM) are areas missing required technology; and Fifty-four percent of organizations plan to upgrade their BI capabilities during the next two years. Analytics-as-a-service is a new delivery model that uses cloud computing to provide business insights without requiring significant investments in internal infrastructure and support. The reports, dashboards and scorecards delivered by analytics-as-a-service are typically pre-configured to reduce deployment time, focused on the needs of business users to drive adoption, and paid for on a subscription basis to reduce capital expenditures.

2 Types of Business Analytics This research report will focus on how senior financial executives at mid-market companies are using business analytics to improve the management of their businesses and to better serve customers. Specifically, it will address how midmarket companies are leveraging analytics to support business decisions in areas including: product management, customer management, service and operations management, enterprise management, and supplier/partner management. This report will also explore the extent to which mid-market companies have found ways to leverage data analytics techniques that are cost effective and valuable, improve ties to their customers, and explore other ways in which the use of analytics have impacted their businesses. In Analytics: The widening divide (IBM: 2011), researchers at the IBM Institute for Business Value and MIT Sloan Management Review, describe a number of areas in which business analytics are currently used: Financial Allocating the annual budget Establishing financial forecasts Operational Streamlining operational processes Managing supply chain and logistics Strategic Establishing organizational strategic objectives Developing and refining new products or services Human Resources Allocating employees time and efforts Evaluating employee performance Customer Enhancing customers overall experience Optimizing the match of sales reps to customers Defining marketing campaigns Identifying target customers The researchers note that financial and operational activities have historically been data-driven, and are typically the first areas where analytics are adopted. By comparison, analytics is less frequently relied upon for decisions involving customers, business strategy and human resources.

3 Case Study Companies We interviewed the CFOs at three mid-market companies. Here are brief descriptions of these companies, taken directly from their Websites: Casual Male From the Casual Male Website: With over 400 store locations, Casual Male Retail Group, Inc. is the largest specialty retailer of big and tall men s apparel, with retail operations in the United States and London, England and direct businesses throughout the United States, Canada and Europe. Casual Male Retail Group operates under the trade names of Destination XL, Casual Male XL, Casual Male XL Outlets, Rochester Clothing, B&T Factory Direct, Shoes XL and Living XL. We are a multi-channel retailer with four primary retail brands: Destination XL, Casual Male XL, B &T Factory Direct, and Rochester Clothing. Our objective is to appeal to all of our customers, who are defined by their physical characteristic of being either big, or tall, or both but otherwise represent all demographic and socioeconomic groups, by providing a good, better and best array of product assortments in all primary lifestyles with multiple and convenient ways to shop. Encore Enterprises From the Encore Enterprises Website: Encore Enterprises, Inc., is a privately owned national real estate investment company founded in Encore develops and acquires mixed-use complexes, limited and full-service hotels, multifamily apartment home communities, retail shopping centers and commercial office buildings. In addition, the company manages hotels, vacation condominium resorts, and homeowner associations. Encore's operational efficiency has allowed the company to stay ahead of the commercial real estate market curve during the recent recession. This efficiency, combined with disciplined underwriting enables the company to capitalize on market trends providing returns in line with each investor's set of parameters.

4 TradeCard From the TradeCard Website: TradeCard provides hosted technology, online services and a global network of trade experts to connect buyers, suppliers and their service providers. This unique offering ensures members have the data and tools needed to automate and optimize transactions and control their extended supply chain. Technology: A hosted technology platform, delivered as-a-service over the Web, that connects your network in just weeks. No hardware or additional software is required. Global Network: More than 40,000 members. Global "feet on the street" experts providing support in 50 countries and 32 languages. A global network of buyers, suppliers and service providers that collaborate electronically and generate mutual value. A network of alliance partners: inspection services, consultants, technology providers, banks - that contribute expertise and bring innovation to our members. Services: More than 150 service providers inject online services into the trade flow. Logistics. Payment protection. Inspection. Export financing. Available to thousands of TradeCard members.

5 Examples of Business Analytics We asked the CFOs to describe examples of Business Analytics that they currently use to support the business as well as the finance function in the five areas identified in the IBM/MIT Sloan School study, Analytics: The widening divide: Financial; Operational; Strategic; Human Resources; and Customer Financial Analytics Financial analytics include: Allocating the annual budget and Establishing financial forecasts. Mahesh Shetty, the COO and CFO at Encore Enterprises Inc., says that he uses data analytics for yield management in two of Encore s divisions. In the Retail division, Encore gets market data on comparable rents per square foot from Real Page. This market information is then used in negotiating new retail leases. Optimum rents per square foot will vary from market to market. In the Multi Family division, buy and sell decisions of apartment buildings are based on market data, current interest rates and the availability of bank financing, so the decision to buy or build is based on market intelligence. We often choose to develop new properties in lieu of acquiring existing properties when the spread between development costs and the market capitalization provides better returns for our investors. Steve Ford, the CFO of TradeCard, notes that he uses NetSuite software. Everything done by our finance function is done through NetSuite, starting with the sales opportunity. With NetSuite, we can capture time, expense and revenue, and all related analytics. All employees can access financial information with an Internet connection. TradeCard also uses Adaptive Planning (which was recently purchased by NetSuite) to do budgets and forecasts. Everyone has their own budget, and they can do their own analysis and produce their own dashboards. In essence, everyone can become their own CEO or CFO. Because NetSuite is a Cloud-based Software-as-a-Service (SaaS), when it is updated, everyone will use the same updated release, and there will be only one version of the truth.

6 Operational Analytics Operational analytics include: Streamlining operational processes and Managing supply chain and logistics. Mahesh Shetty explains that Encore Enterprises also uses data analytics for yield management in operations. In the Multi Family division, managers are permitted to make decisions on leases. For each apartment complex, we tell the manager what minimum revenue is required to break even with operating expenses. This minimum revenue provides a floor for the manager to consider when he or she is negotiating new apartment leases. We also give managers market data to use when negotiating leases, which allows them to calibrate lease renewals based on market demand and optimize rents. The managers are measured based on occupancy and rent/square foot and are incented based on overall profitability. Yield management in the multifamily sector is a significant tool used to improve occupancy and rents. In the Hospitality division, Smith Travel Research provides competitive market data in their Online STR Report. This data helps us to do a sophisticated revenue management analysis, based on current occupancy and future bookings. We can do real time analysis of current reservations, so we can lower room rates in markets that are slow, and we can raise room rates in hot markets. Dennis Hernreich, CFO at Casual Male, says that their biggest challenge is inventory control. We sell 25 different styles of men s clothing, and 59 different sizes of pants, and we need to know what inventory to buy, where to place it and how to price it. Casual Male originally engaged with Oco, a provider of analytics as a service through the Cloud, to quickly and economically add analytics to its business and monitor inventory and sales and gross margin. [Oco, Inc. was acquired by Deloitte in May 2011 and now operates as Deloitte Managed Analytics.] Oco provided analytics solutions that we were able to deploy quickly to address pressing needs in our business, such as providing visibility into our direct (catalog and online) channel, and consolidating inventory data across six country-based web stores in Europe. As the company s investment in analytics grew to support the totality of the business, it transitioned QuantiSense. We currently have a department of 50 employees who use QuantiSense, a Business Intelligence tool provided by MicroStrategy. We use QuantiSense to manage the business with advanced analytics for merchandising. QuantiSense uses transaction data to help us to decide what men will buy, so that we can optimize our gross margin.

7 Steve Ford explains that TradeCard provides Cloud services for customer s purchase orders. We have 100 customers (40,000 users) who do business with 8,000 factories. We developed and use our own software, the TradeCard System, for operations. The TradeCard System exchanges information with NetSuite. The TradeCard System provides operational analytics, including an activity history for every customer. Strategic Analytics Strategic analytics include: Establishing organizational strategic objectives and Developing and refining new products or services Mahesh Shetty at Encore explains that buy and sell decisions in the Multi- Family division are based on market intelligence, current interest rates and availability of bank financing. We do not try to time the market, but we use data to help us predict where the market is headed. Shetty provides an example of how analysis of market data helped Encore to make an important business decision just before the recent financial crisis. Back in 2006, we were ready to buy some new hotels. However, our analysis of available data showed that these new hotels would not meet our IRR objectives. We then decided that if the market was not right to buy, maybe we should sell some of our properties. Based on this analysis, we sold a group of hotels to a Goldman Sachs fund, just before the financial crisis. Steve Ford explains that TradeCard s product development program is based on a feedback loop with their customers. We capture both hard and soft data from all trades. An analysis of this data provides ideas for new products and services. Although we generate a lot of ideas for new products and services, our offerings are limited to what our customers can pay. Ford says that TradeCard updates their products and services provided by the TradeCard system on a quarterly basis, and all customers, large and small, get the benefits of the upgrades. Ford reports that TradeCard also gets external business analytics from the greater marketplace. We belong to many industry councils, which are essentially circles of influence, from which we gather external market information. Our customers also have their own supply chains, and therefore their own circles of influence, so we can also participate in their supply chains. We spend up to 10% of our time doing consulting work for our customers supply chains.

8 Human Resources Analytics Human Resources analytics include: Allocating employees time and efforts and Evaluating employee performance Mahesh Shetty explains that Encore s strategic objective in Human Resources is to optimize or reduce headcount, based on their core competencies. We decided that what we were good at was financial due diligence and development of new properties. We then decided to outsource everything else, including HR, benefits and risk management. Encore s operational strategy is to: Consolidate examine and understand their costs; Automate reduce transactional costs; and Outsource reduce costs by transferring work to lower cost locations. Shetty notes that Using this process, we are able to outsource an efficient operation and reap cost savings from outsourcing. NetSuite provides an electric employee time card for TradeCard, and NetSuite timecards are used for all employees. CFO Ford notes that We thus standardize the Human Resources program, which is both a benefit and a challenge. The primary challenge is standardizing the work flow, not what employees do. Ford adds that TradeCard plans to use NetSuite for automating the company s performance evaluation process.

9 Customer Analytics Customer analytics include: Enhancing customers overall experience; Optimizing the match of sales reps to customers; Defining marketing campaigns; and Identifying target customers. Dennis Hernreich at Casual Male uses the Customer Relations Management module of Epicor, which provides a repository for Business Intelligence. Epicor is an ERP system that helps us understand the behavior of our customers. It stores transactions by address, and uses algorithms to tell us who to contact and when during the year, so that we stay top of mind with our customers. Hernreich also uses Deloitte s Managed Analytics Cloud-based inventory analytics for task management. This is a communications capability that provides information so that we can tell our stores what they should do each day, helping them to prioritize their activities. The Hospitality division of Encore Enterprises owns some Marriott and Hilton hotels. Shetty reports that the hotel chains handle customer satisfaction surveys, and Encore pays for the feedback data. We have been told that we own two of the top Marriott properties based on customer satisfaction, a Courtyard in Alabama and a Courtyard in Mississippi Ford explains that the TradeCard System is the basis of the supply chain, and all customer and agent systems interact with each other. We send instructions to move payments from the buyers, such as Nike, Abercrombie or Polo Ralph Lauren, to the factories in the Far East. All of the 40,000 members can interact on the TradeCard multi-tenant, single instance collaboration software platform. Ford says that TradeCard sponsors an annual Executive Forum for their customers. This is a conference at which existing customers make presentations on how they use the TradeCard system, and describe any problems that they might have had. Last year, 25 customers and prospects attended the Forum. This year, we plan to have almost double that amount of existing and prospective customers at the Forum.

Casual Male Retail Group Inc. Big Ideas Solve Tall Orders

Casual Male Retail Group Inc. Big Ideas Solve Tall Orders Casual Male Retail Group Inc. Big Ideas Solve Tall Orders Big Ideas Solve Tall Orders Launch a Digital Superstore With Casual Male Retail Group Acquity Group builds a sophisticated, multi-brand ecommerce

More information

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical

More information

Marketing Analytics. September 28, 2011

Marketing Analytics. September 28, 2011 Marketing Analytics September 28, 2011 Agenda Industry Statistics Industry briefs Demo Summary Gartner Industry Stats enterprise data... is expected to grow by 650% in the next five years 80% of that the

More information

BEST PRACTICES IN TRADING PARTNER COMMUNITY DEVELOPMENT

BEST PRACTICES IN TRADING PARTNER COMMUNITY DEVELOPMENT INFINITE RETAIL POWER TM BEST PRACTICES IN TRADING PARTNER COMMUNITY DEVELOPMENT Trading partner community development, or enabling retailers to integrate data and business processes with their suppliers,

More information

Maximize Sales and Margins with Comprehensive Customer Analytics

Maximize Sales and Margins with Comprehensive Customer Analytics Q Customer Maximize Sales and Margins with Comprehensive Customer Analytics Struggling to connect the dots between Marketing, Merchandising and Store Ops? With the explosion of customer interaction systems,

More information

The Case for Commercial Data The Time to Act is Now

The Case for Commercial Data The Time to Act is Now Today, we have access to a vast amount of customer data that can be used to power sales and marketing efforts. That may not be the case tomorrow. behind. Currently, regulations for customer data are looser

More information

On Your Mark, Get Set, Go! ebook

On Your Mark, Get Set, Go! ebook On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with

More information

SPORTING GOOD RETAILERS ebook

SPORTING GOOD RETAILERS ebook SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers

More information

Manufacturing Industry KPIs that Matter

Manufacturing Industry KPIs that Matter Manufacturing Companies Run Better on NetSuite. Manufacturing Industry KPIs that Matter Sponsored by Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased

More information

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial

Why Cloud BI? of Software-as-a-Service Business Intelligence. Executive Summary. This white paper explores the 10 substantial of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business Intelligence tools used to

More information

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool Opening Case: Twitter: A Social CRM Tool McGraw-Hill-Ryerson 2015 The McGraw-Hill Companies, All Rights Reserved Chapter Nine Overview SECTION 9.1 CRM FUNDAMENTALS Introduction Using Information to Drive

More information

Software Industry KPIs that Matter

Software Industry KPIs that Matter Software Companies Run Better on NetSuite. Software Industry KPIs that Matter Sponsored by Improved Results from Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight Increased

More information

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence

Why Cloud BI? The 10 Substantial Benefits of Software-as-a-Service Business Intelligence The 10 Substantial Benefits of Software-as-a-Service Business Intelligence Executive Summary Smart businesses are pursuing every available opportunity to maximize performance and minimize costs. Business

More information

MARKETPLACES. be seen. CHANNELADVISOR MARKETPLACES WILL ENABLE YOU TO: And Many More

MARKETPLACES. be seen. CHANNELADVISOR MARKETPLACES WILL ENABLE YOU TO: And Many More DATA SHEET be seen. MARKETPLACES Amazon, ebay and other marketplaces like Jet.com, Newegg and Sears account for a growing portion of global online retail sales. Online retailers of all sizes are recognizing

More information

Rethinking Your Finance Functions

Rethinking Your Finance Functions Rethinking Your Finance Functions Budgeting, Planning & Technology BDO Canada Daniel Caringi ( dcaringi@bdo.ca ) September 25th, 2014 A journey of a thousand miles must begin with a single step. - Lao

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

Managing Your Consulting Firm for Growth. Worldwide Survey

Managing Your Consulting Firm for Growth. Worldwide Survey Managing Your Consulting Firm for Growth Worldwide Survey An IDC InfoDoc, sponsored by Deltek July 2014 Managing Your Consulting Firm for Growth Executive Summary Consulting firms report a bullish outlook

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

Jeff Edwards Head of Global Hotels Group June 2013

Jeff Edwards Head of Global Hotels Group June 2013 Jeff Edwards Head of Global s Group June 2013 Agenda Why? Industry context and business opportunity Distribution strategy and business proposition IT Competitive environment Our strategy Our product offering

More information

Oracle Cloud: Enterprise Resource Planning

Oracle Cloud: Enterprise Resource Planning Oracle Cloud: Enterprise Resource Planning Rondy Ng Senior Vice President Applications Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's future

More information

UXC Eclipse + Microsoft Dynamics AX 2012 for retail

UXC Eclipse + Microsoft Dynamics AX 2012 for retail UXC Eclipse + Microsoft Dynamics AX 2012 for retail Today s smart retailers have highly efficient, integrated retail supply chains and focus on delivering exceptional buying experiences that keep customers

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

www.pwc.com/ca/retail Measuring up Retail Benchmarking Survey

www.pwc.com/ca/retail Measuring up Retail Benchmarking Survey www.pwc.com/ca/retail Measuring up Retail Benchmarking Survey Retail Benchmarking Survey PwC Consulting partnered with the Retail Council of Canada to conduct a high level Retail benchmarking survey with

More information

Performance Management Applications. Gain Insight Throughout the Enterprise

Performance Management Applications. Gain Insight Throughout the Enterprise Performance Management Applications Gain Insight Throughout the Enterprise Applications that Span the Enterprise Managers need a consolidated view of their key enterprise metrics and performance indicators

More information

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run

More information

Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform. Steve Weber President and CEO sweber@nchannel.com

Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform. Steve Weber President and CEO sweber@nchannel.com Top 10 Issues to Consider When Evaluating a Multi-Channel Management Platform W ritten by Steve Weber President and CEO sweber@nchannel.com If you're evaluating multi-channel strategies to expand your

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey

ima Barriers to Change in Information Technology Decisions Sponsored by NetSuite Results of a 2015 IMA Survey ima The Association of Accountants and Financial Professionals in Business Results of a 2015 IMA Survey Sponsored by NetSuite About IMA IMA, the association of accountants and financial professionals in

More information

BROCHURE. KenCloud TM Point of Sale. Brochure- KenCloud TM POS. Swash Convergence Technologies Limited

BROCHURE. KenCloud TM Point of Sale. Brochure- KenCloud TM POS. Swash Convergence Technologies Limited BROCHURE KenCloud TM Point of Sale Swash Convergence Technologies Limited 1 KenCloud TM POS (Point of Sale) Now give your Customers a wonderful Shopping Experience Overview An effective point of sale for

More information

IBM Cloud Business Solutions A Portfolio for Business Acceleration

IBM Cloud Business Solutions A Portfolio for Business Acceleration IBM Cloud Business Solutions A Portfolio for Business Acceleration Anthony Karimi, Partner, Strategy and Analytics Cloud Business Solutions Acceleration Team IBM Global Business Services Client needs and

More information

The Case for Business Analytics in Midsize Firms

The Case for Business Analytics in Midsize Firms The Case for Business Analytics in Midsize Firms Affordable solutions and easy implementation put the transformational power of business analytics within reach of almost any organization Featuring John

More information

Business Analytics in the Cloud: A White Paper prepared by FYI Solutions

Business Analytics in the Cloud: A White Paper prepared by FYI Solutions Business Analytics in the Cloud: A White Paper prepared by FYI Solutions By Barbara Schiffman, FYI Solutions Interest in business analytics among small and mid-sized businesses is soaring. More and more

More information

Ralph Lauren. Shelby Gray Group #2 BUS 440.02 11:30

Ralph Lauren. Shelby Gray Group #2 BUS 440.02 11:30 Ralph Lauren Shelby Gray Group #2 BUS 440.02 11:30 0 COMPANY OVERVIEW Polo Ralph Lauren is a company specializing in the production of lifestyle products. Ralph Lauren began forty years ago with simply

More information

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI)

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) ElegantJ BI White Paper Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE

RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE Document K59 RESEARCH NOTE NETSUITE S IMPACT ON MANUFACTURING COMPANY PERFORMANCE THE BOTTOM LINE When Nucleus analysts investigated the use of NetSuite by manufacturers, they found these companies were

More information

NetSuite: Global Leader in Cloud ERP

NetSuite: Global Leader in Cloud ERP NetSuite: Global Leader in Cloud ERP NYSE : N As of April 28, 2015 Safe Harbor Statement This presentation contains forward-looking statements that involve risks, uncertainties and assumptions relating

More information

A New Retail Paradigm: Solving Big Data to Enhance Real-Time Retailing. Sahir Anand VP & Research Group Director Retail Practice

A New Retail Paradigm: Solving Big Data to Enhance Real-Time Retailing. Sahir Anand VP & Research Group Director Retail Practice 1 A New Retail Paradigm: Solving Big Data to Enhance Real-Time Retailing Sahir Anand VP & Research Group Director Retail Practice 2 Analyst Bio Sahir Anand Vice-President & Research Group Director, Retail

More information

The changing face of technology buyers

The changing face of technology buyers The changing face of technology buyers As executives beyond IT buy more technology and influence IT s purchasing decisions, technology companies need to learn how to sell to these new buyers. By Mark Brinda

More information

Data Analytics Solution for Enterprise Performance Management

Data Analytics Solution for Enterprise Performance Management A Kavaii White Paper http://www.kavaii.com Data Analytics Solution for Enterprise Performance Management Automated. Easy to Use. Quick to Deploy. Kavaii Analytics Team Democratizing Data Analytics & Providing

More information

Your Technology Strategy: Cost Center or Strategic Business Investment?

Your Technology Strategy: Cost Center or Strategic Business Investment? Your Technology Strategy: Cost Center or Strategic Business Investment? Lee Kilmer VP, Enterprise Performance Management, Infor 1 What We ll Talk About CFO Concerns Transformational Technologies and how

More information

Reduce your markdowns. 7 ways to maintain your margins by aligning supply and demand

Reduce your markdowns. 7 ways to maintain your margins by aligning supply and demand Reduce your markdowns 7 ways to maintain your margins by aligning supply and demand On average, On average, Step off the high-volume, low-price treadmill Browse through any online store or shopping mall

More information

CUSTOMER CASE AHLSELL GROUP. Ahlsell and Aptean make it easy to do business. www.aptean.com

CUSTOMER CASE AHLSELL GROUP. Ahlsell and Aptean make it easy to do business. www.aptean.com CUSTOMER CASE AHLSELL GROUP Ahlsell and Aptean make it easy to do business CUSTOMER CASE AHLSELL 2 Göran Näsholm Group President and CEO Gunnar Haglund Vice President and CFO Established in 1877, Ahlsell

More information

PROCURE-TO-PAY AUTOMATION GUIDE. A guide to cloud procure-to-pay automation for CIOs, CFOs and CPOs. PRESENTED BY BIRCHSTREET SYSTEMS Copyright 2016

PROCURE-TO-PAY AUTOMATION GUIDE. A guide to cloud procure-to-pay automation for CIOs, CFOs and CPOs. PRESENTED BY BIRCHSTREET SYSTEMS Copyright 2016 PROCURE-TO-PAY AUTOMATION GUIDE 2016 A guide to cloud procure-to-pay automation for CIOs, CFOs and CPOs. PRESENTED BY BIRCHSTREET SYSTEMS Copyright 2016 PROCURE-TO-PAY AUTOMATION Procure-to-Pay Automation

More information

Stepping Up to The Cloud:

Stepping Up to The Cloud: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Strategic Cloud Capabilities Managing Key Challenges Plan For Change Sponsor Perspective:

More information

The State of Manufacturing. A Survey of Key Business Objectives and Challenges among Mid-Market Manufacturing Companies

The State of Manufacturing. A Survey of Key Business Objectives and Challenges among Mid-Market Manufacturing Companies A Survey of Key Business Objectives and Challenges among Mid-Market Manufacturing Companies Table of Contents Executive Summary..................................................... 3 Methodology...........................................................

More information

ElegantJ BI. White Paper. The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME)

ElegantJ BI. White Paper. The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME) ElegantJ BI White Paper The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME) Integrated Business Intelligence and Reporting for Performance Management, Operational

More information

ElegantJ BI. White Paper. The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME)

ElegantJ BI. White Paper. The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME) ElegantJ BI Simple. Smart. Strategic. ElegantJ BI White Paper The Value Proposition of Business Intelligence (BI) for Small and Medium Enterprises (SME) Integrated Business Intelligence and Reporting for

More information

RealTests.M2020-615.37questions

RealTests.M2020-615.37questions RealTests.M2020-615.37questions Number: M2020-615 Passing Score: 800 Time Limit: 120 min File Version: 4.5 http://www.gratisexam.com/ M2020-615 IBM Business Analytics Performance Management Sales Mastery

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Evaluation Guide. Sales and Operations Planning Performance Blueprint

Evaluation Guide. Sales and Operations Planning Performance Blueprint Evaluation Guide Sales and Operations Planning Performance Blueprint Introduction What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that executives

More information

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success

Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success 1 Oracle Business Intelligence Applications: Complete Solutions for Rapid BI Success Lara Chedid Associate Project Manager Youssef Halawi Sales Consulting Manager Safe Harbor Statement

More information

Best practices for planning and budgeting. A white paper prepared by Prophix

Best practices for planning and budgeting. A white paper prepared by Prophix A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations

More information

Product recommendations and promotions (couponing and discounts) Cross-sell and Upsell strategies

Product recommendations and promotions (couponing and discounts) Cross-sell and Upsell strategies WHITEPAPER Today, leading companies are looking to improve business performance via faster, better decision making by applying advanced predictive modeling to their vast and growing volumes of data. Business

More information

The retailers guide to data discovery

The retailers guide to data discovery The retailers guide to data discovery How smart retailers are using visual data discovery to search for actionable insights that boost profits and help them understand their customers next move quicker

More information

The New Rules to Improve Productivity and Control Costs

The New Rules to Improve Productivity and Control Costs Authored by TOP 5 TECHNOLOGY GAME CHANGERS FOR WORKFORCE MANAGEMENT The New Rules to Improve Productivity and Control Costs Sponsored by Top 5 Technology Game Changers for Workforce Management Business

More information

Cognos Analytic Applications Sales Analysis

Cognos Analytic Applications Sales Analysis Cognos Analytic Applications Sales THE KEY TO CLOSING MORE AND LARGER DEALS FASTER IS UNDOUBTEDLY BUILDING STRONG CUSTOMER RELATIONSHIPS. WHEN A SALES ORGANIZATION HAS THE RIGHT INFORMATION ABOUT CUSTOMER

More information

Background and Company Performance... 3. Industry Challenges... 3. Product Family Attributes and Business Impact... 3. Conclusion...

Background and Company Performance... 3. Industry Challenges... 3. Product Family Attributes and Business Impact... 3. Conclusion... Contents Background and Company Performance... 3 Industry Challenges... 3 Product Family Attributes and Business Impact... 3 Conclusion... 6 Significance of Product Leadership... 6 Understanding Product

More information

SCM, CRM, BI, and ICE

SCM, CRM, BI, and ICE I. SUPPLY CHAIN MANAGEMENT (SCM) For example, a company the size of Wal-Mart, with operations all over the world and tens of thousands of suppliers, supply chain management and ITbased supply chain management

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

Marketing Automation User; 2010 marketing review notes and 2011 plans

Marketing Automation User; 2010 marketing review notes and 2011 plans Marketing Automation User; 2010 marketing review notes and 2011 plans Each December we ask our marketing customers if they would like to participate in a short, informal yearend review. The scope of the

More information

Advertising and Media Industry KPIs that Matter

Advertising and Media Industry KPIs that Matter Businesses Run Better on NetSuite. Advertising and Media Industry KPIs that Matter Sponsored by Improved Results Achieved by Businesses Like Yours Business Visibility 360 o Visibility & Actionable Insight

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

Enterprise Performance Management for Midsize Companies and Workgroups. An Oracle White Paper Updated July 2008

Enterprise Performance Management for Midsize Companies and Workgroups. An Oracle White Paper Updated July 2008 Enterprise Performance Management for Midsize Companies and Workgroups An Oracle White Paper Updated July 2008 Enterprise Performance Management for Midsize Companies and Workgroups This white paper will

More information

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty Retail Analytics The perfect business enhancement Gain profit, control margin abrasion & grow customer loyalty Retail Analytics are an absolute necessity for modern retailers, it empowers decision makers

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results

Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results Exclusive new survey findings point to the priorities and investments retailers are planning for over the next 36 months. Forward-looking results unveil the internal goals and external pressures driving

More information

Driving Operations through Better, Faster Decision Making

Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Driving Operations through Better, Faster Decision Making Operations faces increasing pressure from all sides. Picky customers know that your competitors

More information

Sage ERP Solutions I White Paper

Sage ERP Solutions I White Paper I White Paper Transforming Finance into a Strategic Resource www.sagenorthamerica.com Table of Contents Executive Summary... 3 Benefits of a Strategic Finance Function... 3 What Finance Needs to Become

More information

Stepping Up to The Cloud:

Stepping Up to The Cloud: A research report prepared by: Publication sponsored by: TABLE OF CONTENTS Introduction: Reaching a Cloud Decision Point Tactical and Strategic Cloud Benefits Managing Key Challenges Plan For Change Sponsor

More information

Between December 2009 and January 2010, Aberdeen surveyed

Between December 2009 and January 2010, Aberdeen surveyed Fast-Track Cross-Channel Gains: The Final Frontier for Customer Share of Wallet Sahir Anand, RESEARCH DIRECTOR, RETAIL, HOSPITALITY, & BANKING, ABERDEEN GROUP Chris Cunnane, SENIOR RESEARCH ASSOCIATE,

More information

How Software License Management Can Help Intelligent Device Manufacturers Increase Both Profits and Competitive Advantage

How Software License Management Can Help Intelligent Device Manufacturers Increase Both Profits and Competitive Advantage How Software License Management Can Help Intelligent Device Manufacturers Increase Both Profits and Competitive Advantage A discussion about using Software License Management solutions to help differentiate

More information

Predictive Analytics for Donor Management

Predictive Analytics for Donor Management IBM Software Business Analytics IBM SPSS Predictive Analytics Predictive Analytics for Donor Management Predictive Analytics for Donor Management Contents 2 Overview 3 The challenges of donor management

More information

Manufacturers: Transform Your Data Into Actionable Business Insight. Daniel Caringi (dcaringi@bdo.ca) March 2014

Manufacturers: Transform Your Data Into Actionable Business Insight. Daniel Caringi (dcaringi@bdo.ca) March 2014 Manufacturers: Transform Your Data Into Actionable Business Insight Daniel Caringi (dcaringi@bdo.ca) March 2014 WHAT WE WILL COVER This presentation is intended to provide Manufacturers an overview of

More information

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006 A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,

More information

When Worlds Collide: Next Generation ERP

When Worlds Collide: Next Generation ERP ADVANCED MANUFACTURING RESEARCH When Worlds Collide: Next Generation ERP Bruce Richardson Vice President, Research Strategy When Worlds Collide The View From The Marketplace The Next Generation ERP Market

More information

A Manufacturer s Guide to Increasing Service Revenue

A Manufacturer s Guide to Increasing Service Revenue A Manufacturer s Guide to Increasing Service Revenue WHITE PAPER Services Made Simple Copyright 2014 by MaintenanceNet, Inc. All Rights Reserved. 1 A Manufacturer s Guide to Increasing Service Revenue

More information

Qlik Solutions per il Retail. Giorgio Dossena 10 June, 2015

Qlik Solutions per il Retail. Giorgio Dossena 10 June, 2015 Qlik Solutions per il Retail Giorgio Dossena 10 June, 2015 CUSTOMER TRANSFORMATION TIMELINE Introduction of commuting to stores Introduction of Self Service Retail Introduction of convenience Consumerization

More information

Winning in Retail in the next decade. Turn Showroomers and Digital Shoppers into Omnichannel advocates

Winning in Retail in the next decade. Turn Showroomers and Digital Shoppers into Omnichannel advocates Winning in Retail in the next decade Turn Showroomers and Digital Shoppers into Omnichannel advocates The Digital Shopper Profile Price-conscious, showrooming, real-time, all time Millennials and Other

More information

Multi-channel Retailing Goes Mainstream

Multi-channel Retailing Goes Mainstream Multi-channel Retailing Goes Mainstream Ashish Jandial, Patrick Ogawa and Preetha Sekharan Abstract Increasingly, retailers are turning towards multi-channel retailing to grow their market share and present

More information

10 Fundamental Strategies and Best Practices of Supply Chain Organizations

10 Fundamental Strategies and Best Practices of Supply Chain Organizations 10 Fundamental Strategies and Best Practices of Supply Chain Organizations Robert J. Engel, C.P.M. National Director of Client Service Resources Global Professionals - SCM Practice 713-403-1979: Bob.Engel@Resources-us.com

More information

Bunzl Distribution. Solving problems for sales and purchasing teams by revealing new insights with analytics. Overview

Bunzl Distribution. Solving problems for sales and purchasing teams by revealing new insights with analytics. Overview Bunzl Distribution Solving problems for sales and purchasing teams by revealing new insights with analytics Overview The need Bunzl wanted to leverage its data for improved business decisions but gathering

More information

RESEARCH NOTE NETSUITE S IMPACT ON E-COMMERCE COMPANIES

RESEARCH NOTE NETSUITE S IMPACT ON E-COMMERCE COMPANIES Document L17 RESEARCH NOTE NETSUITE S IMPACT ON E-COMMERCE COMPANIES THE BOTTOM LINE Nucleus Research analyzed the activities of online retailers using NetSuite to assess the impact of the software on

More information

PAST PRESENT FUTURE YoU can T TEll where ThEY RE going if YoU don T know where ThEY ve been.

PAST PRESENT FUTURE YoU can T TEll where ThEY RE going if YoU don T know where ThEY ve been. PAST PRESENT FUTURE You can t tell where they re going if you don t know where they ve been. L everage the power of millions of customer transactions to maximize your share of customer travel spend. Vistrio

More information

MERCHANDISING OPTIMIZATION DRIVING SALES AND LOWERING COSTS

MERCHANDISING OPTIMIZATION DRIVING SALES AND LOWERING COSTS MERCHANDISING OPTIMIZATION DRIVING SALES AND LOWERING COSTS Better Merchandising Procurement and Sourcing Supply Chain Management Toronto Montreal Chicago 90 Richmond Street E., Suite 100 600 de Maisonneuve

More information

Procurement General Session: Empowering Modern Procurement

Procurement General Session: Empowering Modern Procurement Procurement General Session: Empowering Modern Procurement Business Driven. Technology Powered. Marco Rossi SCM Product Development Director - EMEA Safe Harbor Statement The following is intended to outline

More information

The Executive Guide to Agile BPM for Retail. A readiness assessment

The Executive Guide to Agile BPM for Retail. A readiness assessment The Executive Guide to Agile BPM for Retail A readiness assessment Retailers have traditionally organized their operations by sales channels (store, Web and catalog), with supporting business processes

More information

BI & ANALYTICS FOR NAV & AX - RETAIL

BI & ANALYTICS FOR NAV & AX - RETAIL BI & ANALYTICS FOR NAV & AX - RETAIL 63% of American consumers were planning on doing the majority of their holiday shopping online in 2012. And 32% of consumers under the age of 35 said they d be doing

More information

Executive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4

Executive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4 Optimizing Operational Performance from a Financial Management Perspective Executive Summary...2 Introduction...3 Definitions...3 Why Operational Performance Optimization....4 An Introduction to Optimizing

More information

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014

White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Software We make it happen. Better. White Paper Looking Behind the Cloud How Subscriptions Impact the Way Software Companies Operate JAN 2014 Better Relationships Introduction Customers as Advocates The

More information

The 2-Tier Business Intelligence Imperative

The 2-Tier Business Intelligence Imperative Business Intelligence Imperative Enterprise-grade analytics that keeps pace with today s business speed Table of Contents 3 4 5 7 9 Overview The Historical Conundrum The Need For A New Class Of Platform

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Manufacturing Industry ERP & Financial Systems Update May 2015

Manufacturing Industry ERP & Financial Systems Update May 2015 Manufacturing Industry ERP & Financial Systems Update May 2015 J. T. Hardy, MBA, CMA Sassan S. Hejazi, Ph.D. #SuperConf15 Agenda - Industry Challenges - Management Imperatives - ERP/Financial System Fundamentals

More information

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign

Achieving high performance with Accenture s on-demand solution for the chemical industry. Driving business performance with SAP Business ByDesign Achieving high performance with Accenture s on-demand solution for the chemical industry Driving business performance with SAP Business ByDesign 2 Accenture helps small to mid-size companies and subsidiaries

More information

7 things to ask when upgrading your ERP solution

7 things to ask when upgrading your ERP solution Industrial Manufacturing 7 things to ask when upgrading your ERP solution The capabilities gap between older versions of ERP designs and current designs can create a problem that many organizations are

More information

Before you develop or acquire a property, you must know how big it is size is the key metric for real estate.

Before you develop or acquire a property, you must know how big it is size is the key metric for real estate. Real Estate Development Key Terms If you want to understand real estate development, you need to know the key terms used to describe properties whether you re developing the properties from the ground

More information

4How Marketing Leaders Can Take Control of Data for Better

4How Marketing Leaders Can Take Control of Data for Better Steps to Achieve Better Marketing Results 4How Marketing Leaders Can Take Control of Data for Better Marketing Performance and Customer Interactions As a marketing leader, you rely heavily on data to inform

More information

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group 2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services

More information

PRESENCE, INTELLIGENCE AND CONFLICT: OPPORTUNITIES AND CHALLENGES IN DIRECT-TO-CONSUMER E-COMMERCE

PRESENCE, INTELLIGENCE AND CONFLICT: OPPORTUNITIES AND CHALLENGES IN DIRECT-TO-CONSUMER E-COMMERCE WHITE PAPER PRESENCE, INTELLIGENCE AND CONFLICT: OPPORTUNITIES AND CHALLENGES IN DIRECT-TO-CONSUMER E-COMMERCE EXECUTIVE SUMMARY Readers of this document will learn why the advantages and opportunities

More information