The leader in global cloud business communications. What does it take to stand out as a global business in the modern work world?

Transcription

1 The leader in global cloud business communications What does it take to stand out as a global business in the modern work world?

2 Table of contents 3 4 You re global. Now what? No team left behind. 11 In a word, cloud communications is flexibility. 6 What s keeping you up at night. 13 Global communications made simple. 8 Less really is more. 2 RingCentral. The Leader in Global Cloud Business Communications

3 You re global. Now what? What does it take to be a global company in this modern work world? It s recognizing that no matter how many offices you have dotted around the world, you re still expected to execute like a single unit and deliver results. To be effective in the global arena, your offices must work in sync, with each office doing its part, then handing off to another in smooth, seamless motions, converging toward the same goals. Your entire company needs to move in unison just as it did before you had global reach. Yet it s so easy to fall out of rhythm when you have time, distance, and volume tossing wrenches in your well-oiled machine, especially if you re dealing with legacy equipment never meant to connect the world. Which is why it takes a different sort of operational strategy to make it as a global company. 3 RingCentral. The Leader in Global Cloud Business Communications

4 No team left behind. Your workforce is your most valuable asset and placing talented people closer to your customers is a top driver for expanding offices around the world. There s nothing more critical for keeping your organization in sync than communications it s a lifeline for the employees who must depend on their teams scattered among many regional offices to get work done. When you re global, it s always business hours somewhere, with demanding customers around the clock. Your employees can t afford to miss calls from clients, postpone contract negotiations because they re waiting on key data to be re-sent, or arrive at the wrong meeting place because of delayed notifications. Reliable communications is what keeps your doors open and employees productive. 4 RingCentral. The Leader in Global Cloud Business Communications

5 Communications unifies employees. The key, then, is to connect all of your offices so it feels like everyone is in the same office. Strong communications is a crucial motivator for keeping your employees engaged and united, while reinforcing your established corporate culture. There s no need to lose that tight focus simply because your communications system can no longer sustain the breadth of your broader organization. Ideally, you want every employee to be able to use the exact same business tools as their colleague three time zones away with equal ease. You want to see voice and data transfer seamlessly from one office to another. And you re looking for device flexibility and frictionless hand-offs from phone to computer to mobile devices no matter how people are communicating, whether by voice, text, web meeting, or collaboration. RingCentral was the fastest, most painless deployment I ve ever experienced. You d like to give every employee universal access to the same business tools because connected offices create a valuable shared company experience every employee appreciates. David Lachicotte, Facilities IT Director DMEautomotive VIEW CASE STUDY» 5 RingCentral. The Leader in Global Cloud Business Communications 5 RingCentral. The Leader in Global Cloud Business Communications

6 What s keeping you up at night. Total cost of ownership: the iceberg effect. With so many moving parts and the success of the business on the line, achieving global connectivity has obstacles and challenges that can keep you up at night. PBX hardware and initial software license Oh, the complexity of it all. Let s start with the big picture. More locations and more people create exponentially more complexity. Taking stock of the situation, you may have inherited multiple disparate systems and service contracts negotiated locally at each location. Which means you now monitor, track, train on, troubleshoot, and fix multiple systems simultaneously while hoping that these disparate systems are compatible enough for communication to happen between offices. Don t be a retirement home for aging equipment. Disparate systems aside, you also worry about your equipment. Your aging, on-premise communications systems are operating at their outer limits of capacity, no longer able to support the pace of your modern business. Your hardware is literally maxed out. And closed networks can only stretch so far. Old equipment is expensive to maintain, especially when you factor in downtime waiting for rare parts and specialized technicians, then multiplied per location. At some point, no upgrade hack or new part will increase performance because the old equipment was never designed to support highly distributed offices and the many modes of modern communications. New phones PBX licensing and maintenance contracts, software/ firmware/hardware upgrades PBX replacement and upgrade parts Telco connectivity: Voice PRI, Data T1s Multi-location connectivity: MPLS, PSTN Telecom charges: local/ long distance, toll-free Stand-alone business services: efax, audio conferencing, etc. 6 RingCentral. The Leader in Global Cloud Business Communications Source: White Paper: Capturing the Real Cost of a Business Phone System

7 Ebb and flow on-demand. Then there s the challenge of scaling your global presence. Frequently setting up new offices and dismantling obsolete ones can be costly and tedious. You re told to rein in the effort spent on these endeavors, but you need to be able to respond quickly, which can be near impossible when you re working with disparate systems that need wiring up, or when going live relies on the diligence of local service providers. You need a communications system that puts configuring locations and managing people fully in your control, and can be done remotely, without geographic dependencies. This would give you the flexibility to respond agilely to the highs and lows of regional markets and seasonal events. Security first. Security is always a top concern for any IT team. And a connected business can be a vulnerable business without proper safeguards in place. You need to be confident that the communications in all of your offices are secure and reliable from the network level down to individual BYOD devices. That s a tall order to fill for a single office, but becomes so much more complicated when you re dealing with multiple locations where you can t audit and vet every network your company data passes through. 7 RingCentral. The Leader in Global Cloud Business Communications 7 RingCentral. The Leader in Global Cloud Business Communications

8 Less really is more. There has to be an easier way, you say. And there is. When you re looking for better ways to keep your global locations connected, less is more. Consider the satisfaction of managing one all-inclusive cloud communications system that replaces your entire Frankenstein-style collection of single-purpose tools and on-premise equipment with a unified worldwide platform. [Vendor consolidation] can increase the quality of bundled services; identify redundancy points, and optimize the procurement process. Source: LinkedIn Pulse: Consolidate, reduce costs, increase productivity, improve governance READ THE ARTICLE» Declutter your virtual tools closet. Today, your company is likely using separate apps for voice, texting, fax, web meetings, audio conferencing, and collaboration, having added each tool bit by bit as your business evolved. You can t give up any of these modes of communication because your evermobile workforce expects to be able to connect in the most effective manner for their circumstances. You don t have to compromise. One communications system simplifies so many aspects of global connectivity. You can bring all these tools under a single system, eliminating complexity and redundancy, and driving down costs as your quality of service soars. You can finally offer as many communication modes as you want across every office with less effort and more automation. 8 RingCentral. The Leader in Global Cloud Business Communications

9 One system. One bill. How nice. No one likes to see a barrage of bills stacked up on their desk every month. Having one communications system will immediately simplify your billing situation. If you ve been getting separate bills for each location, you will really appreciate getting a single bill from a single provider each month, no matter how many locations you add each year. And cost savings. Even nicer. With a system that truly supports global offices, you ll notice cost savings as well. You might already be familiar with service plans that provide flat fees or bundled minutes for domestic communications, but most don t treat international long-distance calling as smartly. Your long-distance costs can easily get out of hand during peak seasons. A global service plan makes overall costs more predictable while improving the quality of your international service. Look for bundles of international minutes that can be pooled among your entire user-base to ensure you have the minutes you need to support the right region at the right time. Pooled minutes are a great advantage during regional events or peak seasons when one area of your company encounters more international activity than another. Pooled minutes mean these valuable call credits aren t wasted where they re not needed. 9 RingCentral. The Leader in Global Cloud Business Communications

10 Get cozy with your new neighbors. A global business suddenly arriving in close-knit communities can feel daunting to potential local customers, even when your services or products are highly sought after. But with a single system managing your phone numbers and a wide variety of prefixes at your disposal, you can choose to use local phone numbers for the business and gain instant credibility with your new neighbors. A local number is convenient and reassuring for local customers and shows that you re serious about melding into the community. With RingCentral, we can get a new location up and running on our own in less than a week. With network and phone costs savings combined, we ve saved half a million dollars annually. Rob Parsons, Director of IT Binswanger Glass VIEW CASE STUDY» 10 RingCentral. The Leader in Global Cloud Business Communications

11 In a word, cloud communications is flexibility. The advantages of a cloud communications system over an on-premise, locally wired PBX system starts with design. Cloud technology makes it possible to readily connect to any part of the world without colossal effort and overhead a feat that wasn t possible in the past. Cloud communications takes care of its infrastructure so you don t have to worry about it. There s never any hardware to buy or replace and no limits on capacity. There s always enough to go around; it s simply a matter of how much you want to use now and later. Infinite possibilities. Cloud communications is infinitely scalable, infinitely configurable, able to morph into the precise system you want for your immediate needs and being ready to support your future requirements. With cloud systems, you use only what you need, but no matter your scope, you re backed by the deep, robust power of the full cloud. The entire cloud network, platform, toolset, and bandwidth are simply always available so you can add on or throttle back based on the unique pace of your own business. 11 RingCentral. The Leader in Global Cloud Business Communications

12 Blurring geographic borders. Cloud communications doesn t have geographic borders. It can be set up anywhere there s internet connectivity with equal ease. It s naturally compatible with other cloud business apps so you re not limited to the offerings of a single company. You can use your preferred tools for your business and still have a carrier-caliber communications backbone. And now for the best part The best part of cloud technology is the inherent security built in. Unlike local systems where security protocols can vary with the age and quality of the equipment, cloud communications applies the toughest security encryption and measures during the entire communication event ensuring that the full transaction, beginning with the network itself, is secure from the starting device to the receiving device. RingCentral has given us the freedom to untether ourselves from our desks. Now we can serve all of our customers at any time, worldwide. Jeff Kunkel, Jr., Manager of Information Technology and Operations Axial VIEW CASE STUDY» 12 RingCentral. The Leader in Global Cloud Business Communications

13 Global communications made simple. So yes, less can really be more when it comes to getting your entire global organization working in sync. A cloud communications system provides infinite flexibility to keep your global company agile and your valuable workforce united and productive. And true global service treats every office as an integral part of a single office working in unison, exactly the result you wanted when you started down the path to better serve your customers. 13 RingCentral. The Leader in Global Cloud Business Communications

14 About RingCentral RingCentral is the leading provider of cloud-based business communications and collaboration solutions. Easier to manage, and more flexible and cost-efficient than legacy, on-premise communications systems, RingCentral s cloud solution is meeting the needs of modern distributed and mobile workforces. Delivered on a state-of-the-art cloud infrastructure, RingCentral helps more than 300,000 businesses thrive in a new world of work by providing voice, messaging, text, conferencing, online meetings, team collaboration, a contact center solution, and seamless integrations with industry-leading software. RingCentral enables all businesses, from SMBs to enterprises around the world, to empower their workforces and engage with customers anytime, anywhere. ringcentral.com 2016 RingCentral, Inc. All rights reserved. RingCentral, RingCentral Office, RingCentral Meetings, and the RingCentral logo are registered trademarks of RingCentral, Inc. Other third-party marks and logos displayed in this document are the trademarks of their respective owners.