National Skill Certification & Monetary Reward Scheme

Transcription

1 National Skill Certification & Monetary Reward Scheme Banking Business Correspondent & Business Facilitator Gems and Jewelry Jewelry Retail Sales Associate IT - IT Helpdesk Attendant IT - CRM Domestic Non-Voice Retail - Retail Trainee Associate Telecom Customer Care Executive (Call Centre) Telecom In-Store Promoter

2 Banking - Business Correspondent & Business Facilitator Job Role Job Description Business Correspondents and Business facilitators are representatives of a bank. They building awareness about the bank products & sourcing customers. Business correspondents also carry out banking transactions. Business Correspondents (BCs) & Business Facilitators (BFs) are agents of banks in remote locations. BCs are permitted to carry out regular transactions for customers on behalf of the bank whilst BFs are only responsible for spreading awareness related to banking and bank's products. Both assist the bank in business generation activities and recovery of bad debts. Personal Attributes Good interpersonal and problem solving skills. Self-driven and organized. Integrity when performing multiple tasks for the customers Correspondent Course Content BSC/ N 0301 (Source new customers) BSC/ N 0302 (Assist with application process) BSC/ N 0303 (Facilitate/Execute Transactions) BSC/ N 0304 (Provide on-going services) Prerequisites 10 th Pass

3 Gems and Jewelry Jewelry Retail Sales Associate Job Role Job Description Jewellery Retail Sales Associate (Basic): Person in-charge of a sales counter. Engage with customers, understand their buying requirements, explain store offerings, assist them in selecting jewelry and completes the sales transaction. Personal Attributes Course Content Prerequisites Customer-centric approach; selling and communication skills; ability to interact with customers of diverse lifestyles and convince them; and integrity. The individual should also be presentable and target oriented. G&J/N8302 Welcome manage & engage customer at retail counter G&J/N8303 Explain to customers about jewelry product offerings G&J/N8304 Facilitate customer buying decision G&J/N8305 Manage stock of products 12 th pass G&J/N8701 Maintain IPR at work G&J/N8702 Coordinate with other departments G&J/N8704 Maintain safe & clean environment Up to 120 hours training for students

4 Information Technology IT Helpdesk Attendant Job Role Domestic IT Helpdesk Attendant Also known as a Helpdesk Executive, Service Desk Executive, Technology Support Executive, IT Support Executive, Helpdesk Coordinator. Job Description Responsible for the smooth running of computer systems, installing and configuring computer hardware, operating systems and applications; monitoring and maintaining computer systems and networks. They interact with clients either face to face or over the telephone to help set up systems or troubleshoot system and network problems and diagnose hardware/software faults etc. Personal Attributes Thorough knowledge of various technology trends and processes as well as have updated knowledge about IT initiatives. He/she should be highly motivated and energetic Course Content SSC/N0220 (Deal directly with IT service requests/incidents) SSC/N9001 ( Manage your work to meet requirements) SSC/N9003 (Maintain a healthy, safe and secure working environment) Prerequisites 12 th Pass

5 Information Technology CRM Domestic Non-Voice Job Role Domestic Non- Voice in the IT-ITeS Industry is also known as a Customer Service Associate, Customer Service Representative, Customer Care Executive, Customer Service Advisor, Helpdesk Coordinator, Customer Support Representative, Support Engineer, Support Consultant, Process Associate- Transaction etc. Job Description Responsible for resolving queries and customer cases over web-chat or . They form the primary layer of contact with the customer and responses may be made on either preexisting templates or customized mails to the query requirement. Personal Attributes Requires the individual to either work independently or collaboratively in teams to resolve customer queries effectively. The individual should possess excellent communication skills and should be willing to take up a desk-based job with long hours. Course Content SSC/N3021 (Deal remotely with customer queries) SSC/N9001 (Manage your work to meet requirements) SSC/N9003 (Maintain a healthy, safe and secure working environment) Prerequisites 10 th Pass

6 Retail Retail Trainee Associate Job Role Job Description Prerequisites Personal Attributes Course Content Trainee Associate: Interacts with customers to understand customer needs and service them by effecting sales of relevant products. Individuals display merchandise and interact with customers to understand their needs to service them with sales of relevant product offerings whilst working cordially within the team and retail organization. 10 th Pass The individual needs to be physically fit to withstand working in a retail environment whilst being customer responsive. They would need good interpersonal and listening skills. RAS / N0105 (To display stock to promote sales) RAS / N0106 (To plan and prepare visual merchandising displays) RAS / N0107 (To dress visual merchandising displays) RAS / N0108 (To dismantle and store visual merchandising displays RAS / N0109 (To prepare products for sale) RAS / N0118 (To promote loyalty schemes to customers) RAS / N0119 (To keep the store secure) RAS / N0121 (To maintain health and safety) RAS / N0123 (To keep the store clean and hygienic) RAS / N0124 (To provide information and advice to customers) RAS / N0130 (To create a positive image of self & organization in the customers mind) RAS / N0137 (To work effectively in your team)

7 Telecom Customer Care Executive (Call Centre ) Job Role Customer Care Executive in the Telecom industry is also known as Customer Service Representative / Customer Relationship Officers / Call Centre Executive Job Description Personal Attributes Provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer s queries, requests and complaints in a timely manner. Person should have good communication skills with a clear diction, ability to construct simple and sensible sentences; ability to comprehend simple English sentences; good problem solving skills and ability to approach problems logically; strong customer service focus; ability to work under pressure and active listening skills. The individual should also be willing and comfortable to work in shifts. Course Content TEL/N0100 (Attend/Make customer calls) TEL/N0102 (Develop customer relationship) TEL/N0101 (Resolving customer query, TEL/N0103 (Report and review) request, complaint) TEL/N0104 (Proactive selling) 120 hours training Prerequisites 10+2 or equivalent Graduate in any stream

8 Telecom /In Store Promoter Retail Sales Representative Job Role In-Store Promoter in the telecom industry is also known as In-Shop Promoter / Sales Representative / Retail Sales Representative / Sales Executive. Job Description Demonstrate and highlight the product FAB (Features, Advantages & Benefits) to walk-in customers; offer them the opportunity to touch and feel the product(s) on display; respond to queries on product and services. Personal Attributes This job requires the individual to possess influencing and persuasion skills; excellent verbal and non-verbal communication skills; English & regional language proficiency; must be energetic and flexible and should have a pleasing personality. Course Content TEL/N2104 (Managing the counter) TEL/N2015 (Sale and promotion of handsets) TEL/N2106 (Daily reporting) Prerequisites 10+2 or equivalent Graduate in any stream

9 Benefits For Students Industry Job Ready Access to Job Cash Award Certification For College Better Placement Numbers Enhanced Student Employability Happy Students & Parents Subsidized Cost of Skill Development

10 About LAQSH Promoted by veterans from the IT & ITES Industry Trained over professionals over last 5 years in Bangalore, Chennai, Hyderabad and Tier2/Tier3 cities Corporate training Onsite and Offsite -Technical, Domain and Soft Skills. NSDC Partners Accredited for IT, ITES, BFSI, Retail, Telecom, Gems & Jewellery

11 Joy of LAQSH If we teach today s students as we taught yesterday, we rob them of tomorrow - John Dewey

12 Active Learning Vs. Passive Learning Average student retention rates I see and I forget. I hear and I remember. I do and I understand. - Confucius Learning Pyramid Lecture Reading Audiovisual Demonstration Discussion Practice doing Teach others LAQSH uses active learning methodology to engage the students. Our student centered learning methods include experiential learning, collaborative learning and ensures that LAQSH is fun and retention high. Source : National Training Laboratories, Bethel, Maine

13 Flipped Vs. Traditional Classroom

14 THANK YOU