Travelling infrastructure - How to Build a Mobile Server Farm

Transcription

1 REV p. 1/11 Roma, 16/01/2014 Dear Telefonica S.A. marketing department SUBJECT: Revenue Sharing Webee Telefonica INTRODUCTION Architecture will be the same as that already established in partnership with Telecom Italia SPA Impresa Semplce. Logos Engineering has developed profiles of all current web offering of Telecom Italia SPA, and can be visited on the site of Impresa Semplce, the Telecom brand aimed at the business market User experience Telecom Italia SPA Azienda sul Web Il Mio Sito

2 REV p. 2/11 SYSTEM ARCHITECTURE: see attached document n. 3. system architecture The architecture will be implemented by Webee in modules End user lands on Telefonica landing Portal (mysite.telefonica.com ) End user creates a demo using web interface and the online help of our Help Desk End user can publish his demo individually or guided by our Help Desk Demo becomes a full funciont website and/or ecommerce on high quality production sever End user can manage his website and/or ecommerce any anywhere using the powerful webee online administration panel

3 REV p. 3/11 TIMING ACTIVITY PROJECT EXECUTIVE 1 SERVER CONFIGURATION MODULAR INFRASTRUCTURE FOR CUSTOMERS Estimated 30 days Webee Base modular storage (expandable to unlimited) Webee will be built the architecture of the server farm. The project will be based on schemes already operating with Telecom Italia SpA and will be implemented on the server Webee logos engineering. 2 server: 1 Server for landing platform (mysite.telefonica.coml) 1 Server for Demo platform 2 BACKUP disks 4 server: (module for every 2,000 customers): 4 production server (for published sites) 4 BACKUP disks Server Type Processor Chipset RAM Controller RAID DELL R210 ii or equivalent 1 CPU Intel Xeon E x3.20 Ghz, 64bit extension Intel C202 16GB Integrated RAID Configuration RAID 1 Hard disks NIC Power Bandwidth N. 2 Hard disks SATA TB 7200 rpm N. 1 External USB 1TB Integrated Broadcom NetXtreme 5709 Duial Port Gigabit Ethernet Single cabled power supply (250W) Unlimited traffic up to 100 MBit/s (best effort) Hosting Management Server Configuration Production (Apache webserver). Setting the web space compatible with the platform. Webspace is connected to the domain chosen by the customer. the customer will not have FTP/SFTP access

4 REV p. 4/11 Service database Webee will activate a service based on MYSQL database. Backup Service for internal use based on daily incremental backup full weekly management and control architecture control and monitoring systems daily monitoring of servers software updates Hardware Maintenance Components Simplicity: based solution LAMP (Linux/FreeBSD Apache 2.4 MySQL 5.6 PHP 5.3 SpamAssassin 3.x Postfix 2.10 Dovecot 2.x ) System monitoring and control Sharing of backup to disk at high speed (Every day backup) Standard protocols for the protection and security of data (SSH) Flexibility and expandability to target Data available on any technological support (Desktop & Mobile) Design procedures ISO 9001 (High quality & Customer Satisfaction)

5 REV p. 5/11 2 IMPLEMENTATION LANDING PORTAL MYSITE.Telefonica.com GUIDE ONLINE - TUTORIAL Estimated 60 days Webee mysite.telefonica.com: landing portal Telefonica Webee will built the landing Portal for choosing the template. Templates are grouped by professional categories The platform will be branded Telefonica The landing portal content: FAQ On line Manual Phone Support Help Desk Click to Call Service Options Flow The user chooses the demo on mysite.telefonica.com (brand Telefonica) or through play.telefonica.com The user will receive access codes to the site demo The user begins to work on the demo Telefonica puts the order in his CRM and Telefonica notifies the new order to Webee Webee activates the user on LEM CRM The user selects the domain and enter his datas in customer s area Webee registers the domain Customer Interface The client registration will be noticed on the site mysite.telefonica.com for Telefonica to see N.B.: the customer may at any publish his site by logging in using his credentials that he received during demo configuration at mysite.telefonica.com play.telefonica.com: platform test sitebuider Webee will built play platform which gives the possibility to test the graphics capabilities of the site manually or in random mode. It is accessible at mysite.telefonica.com.

6 REV p. 6/11 mysite.telefonica.com

7 REV p. 7/11 guidemysite.telefonica.com: online manual Webee will built the online manuals for customers Login guide control tools guide create pages guide how to buy Settings guide Template guide

8 REV p. 8/11 Webee will built the VIDEO TUTORIAL for the construction and operation of the CMS On Youtube you will find some video tutorials that will help you create the site.

9 REV p. 9/11 3 CUSTOMER AREA Estimated 60 days Webee The client registration will be noticed on the site mysite.telefonica.com After login the customer can be accessed to: Customer Profile Publish Website Statistics Websites Manage Demo Optional Services N.B.: the customer may at any publish his site by logging in using his credentials that he received during demo configuration mysite.telefonica.com 4 CUSTOMERS DOCUMENTS Estimated 30 days Telefon ica Telefonica will provide the format to automate information and notifications to the customer: Terms & Conditions Expiry Notifications Notifications been canceled Confirm Purchase Order Request AUTHCODE transfer domain 5 DELIVERY SERVICES TO HELP DESK SUPPORT Estimated 30 days Webee Webee will built the appliance for helpdesk support: qualified personnel for help desk support Telephone in bound Live support and online chat

10 REV p. 10/11 6 DELIVERY SERVICES OF ICT: DOMAIN REGISTRATION Estimated 30 days Webee Webee will built the appliance to manage the domain: EU COM IT NET ORG INFO BIZ NAME Activation and annual maintenance domains Webee activates and maintains the domains. 7 CUSTOMER RELATIONSHIP MANAGEMENT "LEM CRM" Estimated 60 days Webee CRM that manages clients is called LEM Telefonica will execute the order on their CRM by getting in touch with the customer to support solely based on the publication of the site, and notify Webee the completion of the procedure.

11 REV p. 11/11 COMMUNICATION Telefonica < > Webee Telefonica: a. Telefonica executes the order on its CRM b. Telefonica communicates Client s Datas using its Ticket Platform Webee: a. Webee charges order on the LEM b. Webee publishes site c. Webee closes ticket on Telefonica s Ticket Paltform Telefonica can access LEM to view the following functions: Registered users Active Control Monitoring shares hosting space Server monitoring N.B.: the customer may at any publish his site by logging in using his credentials that he received during demo configuration at mysite.telefonica.com User experience Telecom Italia SPA Azienda sul Web Il Mio Sito