VMware Horizon FLEX User Guide

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1 Horizon FLEX 1.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document, see EN

2 You can find the most up-to-date technical documentation on the VMware Web site at: The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: Copyright 2014, 2015 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc Hillview Ave. Palo Alto, CA VMware, Inc.

3 Contents VMware Horizon FLEX User Guide 5 1 Introducing Horizon FLEX 7 What Is a Horizon FLEX Virtual Machine? 7 Selecting a Horizon FLEX Client 8 2 Using Player Pro 9 Host System Requirements 9 Install Player Pro on a Windows Host 10 Download a Horizon FLEX Virtual Machine with Player Pro 11 Open a Horizon FLEX Virtual Machine in Player Pro 12 Use Ctrl+Alt+Delete to Shut Down a Guest 13 Suspend and Resume a Virtual Machine in Player 13 Power Off a Virtual Machine in Player Pro 14 Where to Find More Information About Player Pro 14 3 Using Fusion Pro 15 Host System Requirements for Fusion Pro 15 Install Fusion Pro on a Mac 16 Download a Horizon FLEX Virtual Machine with Fusion Pro 16 Open a Horizon FLEX Virtual Machine in Fusion Pro 17 Using Mac Keyboards in a Virtual Machine 18 Suspend and Resume a Virtual Machine 19 Power Off a Virtual Machine in Fusion Pro 19 Where to Find More Information About Fusion Pro 20 4 Troubleshooting Horizon FLEX Virtual Machines 21 Virtual Machine Is Expired 21 Virtual Machine Cannot Contact the Server 21 Virtual Machine Is Revoked 22 Index 23 VMware, Inc. 3

4 4 VMware, Inc.

5 The VMware Horizon FLEX User Guide describes how to install and use Horizon FLEX Client to access a virtual machine in a VMware Horizon FLEX deployment. Intended Audience This information is intended for anyone who wants to install or use a Horizon FLEX Client. VMware, Inc. 5

6 6 VMware, Inc.

7 Introducing Horizon FLEX 1 With Horizon FLEX, you can access a restricted virtual machine, called a Horizon FLEX virtual machine, on your Windows or Mac computer. Horizon FLEX enables you to use the business desktop and applications you need to get your job done while working in the style that best suits your needs. You can continue to work, even if you do not have an Internet connection. This chapter includes the following topics: What Is a Horizon FLEX Virtual Machine?, on page 7 Selecting a Horizon FLEX Client, on page 8 What Is a Horizon FLEX Virtual Machine? A Horizon FLEX virtual machine is a software computer that, like a physical computer, runs an operating system and applications. A Horizon FLEX virtual machine typically contains a display, a hard disk or disks, one or more processors, memory, a CD/DVD drive, a network adapter, and a USB controller. All of these components are virtualized. That is, these elements of a virtual machine are all created by software and stored in files on your computer. Your Horizon FLEX virtual machine runs in a window on your local computer. You can install applications in the virtual machine and operate it as you would a physical computer. An operating system cannot distinguish between a virtual machine and a physical machine, nor can applications or other computers on a network. What you can do with a physical machine (install software, save files, add additional drives, and so on) you can do with a virtual machine. Horizon FLEX virtual machines are fully supported by VMware Fusion Pro and VMware Player Pro with the underlying physical hardware. For example, you can use a virtual machine with virtual components that are completely different from the physical components that are present on the underlying hardware. Virtual machines on the same physical host can run different kinds of operating systems, including Windows and Linux. VMware, Inc. 7

8 Selecting a Horizon FLEX Client To use a Horizon FLEX virtual machine, you need to install a Horizon FLEX Client on your local computer. Horizon FLEX includes two versions of Horizon FLEX Client, one for Windows hosts and one for Mac hosts. You can select and install the appropriate Horizon FLEX Client for you. Player Pro Fusion Pro If you have a Windows machine, you use Player Pro to access your Horizon FLEX virtual machine. When you install Player Pro with a Horizon FLEX license key, you can download and open a Horizon FLEX virtual machine on your Windows machine. You access all Player Pro features through the main Player interface. Horizon FLEX 1.0 is compatible with Player Pro 7.0. If you have a Mac, you use Fusion Pro to access your Horizon FLEX virtual machine. When you install Fusion Pro with a Horizon FLEX license key, you can download and open a Horizon FLEX virtual machine on your Mac. You access all Fusion Pro features through the main Fusion interface. Horizon FLEX 1.0 is compatible with Fusion Pro Your Horizon FLEX administrator might provide your Horizon FLEX virtual machine on a server, on a USB device, or install it to your local machine. If your virtual machine is on a server, you use your Horizon FLEX Client to download the virtual machine to your local computer. If your virtual machine is on a USB device or is installed to your local machine, you use your Horizon FLEX Client to register the virtual machine with the Horizon FLEX server. 8 VMware, Inc.

9 Using Player Pro 2 When you install Player Pro with a Horizon FLEX license key, you can use Player Pro to access your Horizon FLEX virtual machine on your Windows machine. You access all Player Pro features through the main Player interface. This chapter includes the following topics: Host System Requirements, on page 9 Install Player Pro on a Windows Host, on page 10 Download a Horizon FLEX Virtual Machine with Player Pro, on page 11 Open a Horizon FLEX Virtual Machine in Player Pro, on page 12 Use Ctrl+Alt+Delete to Shut Down a Guest, on page 13 Suspend and Resume a Virtual Machine in Player, on page 13 Power Off a Virtual Machine in Player Pro, on page 14 Where to Find More Information About Player Pro, on page 14 Host System Requirements The physical computer on which you install Player is called the host system and its operating system is called the host operating system. To run Player, the host system and the host operating system must meet specific hardware and software requirements. Processor Requirements for Host Systems You must install Player on a host system that meets certain processor requirements. Supported Processors The host system must have a 64-bit x86 CPU that meets the following requirements. LAHF/SAHF support in long mode 1.3GHz or faster core speed Multiprocessor systems are supported. When you install Player, the installer performs checks to make sure the host system has a supported processor. You cannot install Player if the host system does not meet the processor requirements. VMware, Inc. 9

10 Processor Requirements for 64-Bit Guest Operating Systems The operating system that runs inside a virtual machine is called the guest operating system. To run 64-bit guest operating systems, the host system must have one of the following processors. An AMD CPU that has segment-limit support in long mode An Intel CPU that has VT-x support If you have an Intel CPU that has VT-x support, you must verify that VT-x support is enabled in the host system BIOS. The BIOS settings that must be enabled for VT-x support vary depending on the system vendor. See the VMware knowledge base article at for information about how to determine if VT-x support is enabled. When you install a 64-bit operating system, Player performs checks to make sure the host system has a supported processor. You cannot install a 64-bit operating system if the host system does not meet the processor requirements. Processor Requirements for Windows 7 Aero Graphics To support Windows 7 Aero graphics, the host system should have either an Intel Dual Core 2.2GHz or later CPU or an AMD Athlon or later CPU. Memory Requirements for Host Systems The host system must have enough memory to run the host operating system, the guest operating systems that run inside the virtual machines on the host system, and the applications that run in the host and guest operating systems. The minimum memory required on the host system is 1GB. 2GB and above is recommended. To support Windows 7 Aero graphics in a virtual machine, at least 3GB of host system memory is required. 1GB of memory is allocated to the guest operating system and 256MB is allocated to graphics memory. See your guest operating system and application documentation for more information on memory requirements. Supported Host Operating Systems for Player Pro To install Player Pro, your Windows computer must have a supported Windows operating system. Player Pro supports only 64-bit operating systems. Windows 7 Windows 8 Windows 8.1 Enterprise Windows 8.1 Pro Windows Server 2012 R2 Install Player Pro on a Windows Host You install Player Pro on a Windows machine by running the installation wizard. Prerequisites Verify that your Windows machine meets the host system requirements. See Host System Requirements, on page VMware, Inc.

11 Chapter 2 Using Player Pro Download the Player Pro installer to your Windows machine. You can obtain the Player Pro installer from the VMware Web site. Verify that you have a Horizon FLEX Player Pro license key. You must provide a license key to run a Horizon FLEX virtual machine in Player Pro. Procedure 1 On your Windows machine, double-click the Player Pro installer. 2 Follow the prompts to finish the installation. 3 Enter your Horizon FLEX Player Pro license key. a b c Double-click the VMware Player icon or select Start > All Program VMware Player to start Player Pro. Select Enter a license key to enable VMware Player 7 Pro features or to allow commercial use. Type your license key and click Continue. Download a Horizon FLEX Virtual Machine with Player Pro If your Horizon FLEX virtual machine is on a Horizon FLEX server, you must connect to the server and download the virtual machine to your Windows computer before you can open it in Player Pro. If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Windows machine, see Open a Horizon FLEX Virtual Machine in Player Pro, on page 12. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. An encryption password for your virtual machine. You will need this password to unlock your virtual machine. Prerequisites Install Player Pro on your Windows machine. See Install Player Pro on a Windows Host, on page 10. If a VPN connection is required, turn on the VPN. Procedure 1 Connect to the Horizon FLEX server. Option Action Connect to the server in Player Pro a On your Windows machine, double-click the VMware Player icon or select Start > All Programs > VMware Player. Connect to the server from a URL b Click the Connect to VMware Horizon FLEX Server icon on the Player Pro tool bar. If you received a link to the Horizon FLEX server in an from your Horizon FLEX administrator, click the link or copy the link into your Web browser. 2 In the Connect to Server dialog box, type the credentials that your Horizon FLEX administrator provided and click Connect. The virtual machines to which you are entitled appear. VMware, Inc. 11

12 3 Select a virtual machine to download and click Download. If your Horizon FLEX server uses a self-signed certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, select the Always trust this host with this certificate check box and click Connect Anyway. 4 Select a location to save the virtual machine and click Select Folder. Save the virtual machine in a location that you can readily access. Before the download begins, a license agreement or other message might appear that requires your acceptance. A bar shows the progress of the download operation. 5 Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. IMPORTANT If you are prompted to change the encryption password, retain the new password for future use. You cannot access the virtual machine without this password. 6 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 7 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 21. Open a Horizon FLEX Virtual Machine in Player Pro If your Horizon FLEX virtual machine is on a USB device or deployed to your Windows machine, you must register it with the Horizon FLEX server before you can open it in Player Pro. If your virtual machine is on a Horizon FLEX server, you must download it to a folder on your Windows machine. See Download a Horizon FLEX Virtual Machine with Player Pro, on page 11. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. An encryption password for your virtual machine. You will need this password to unlock your virtual machine. Prerequisites Install Player Pro on your Windows machine. See Install Player Pro on a Windows Host, on page 10. If your virtual machine is on a USB device, connect the USB device to your computer and copy the virtual machine to your computer. If a VPN connection is required, turn on the VPN. Procedure 1 Double-click the VMware Player icon or select Start > All Programs > VMware Player to start Player Pro. 2 In the VMware Player window, click Open a Virtual Machine. 12 VMware, Inc.

13 Chapter 2 Using Player Pro 3 Browse to and select the virtual machine configuration (.vmx) file for your virtual machine and click Open. 4 Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. IMPORTANT If you are prompted to change the encryption password, retain the new password for future use. You cannot access the virtual machine without this password. 5 Type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server. You must connect to the Horizon FLEX server to register your virtual machine. 6 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 7 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 21. Use Ctrl+Alt+Delete to Shut Down a Guest You can use the Ctrl+Alt+Delete key sequence to shut down or log off of a guest operating system. Prerequisites Power on the virtual machine. Procedure Select the virtual machine and select Player > Send Ctrl+Alt+Delete. This option is the same as pressing Ctrl+Alt+Delete on your keyboard. On Windows hosts, using the physical keyboard to press Ctrl+Alt+Delete might send the command to the host operating system and the virtual machine, even when Player has control of input. If the command is received by both the host operating system and the virtual machine, press Ctrl+Alt +Ins on the keyboard. The command is received solely by the virtual machine and shuts down or logs out of the guest operating system. Suspend and Resume a Virtual Machine in Player Suspending a virtual machine saves its current state. When you resume the virtual machine, applications that were running before the virtual machine was suspended resume in their running state and their content is unchanged. How quickly the suspend and resume operations perform depends on how much data changed after you started the virtual machine. The first suspend typically takes longer than subsequent suspend operations. VMware, Inc. 13

14 Procedure To suspend a virtual machine, select Player > Power > Suspend and click Yes to confirm. If soft power operations are configured for the virtual machine when the virtual machine is first created, Suspend Guest appears in the menu instead of Suspend. Player returns the virtual machine to the library in the Suspended state. To resume a suspended virtual machine, select the virtual machine and select Player > Power > Power On. Power Off a Virtual Machine in Player Pro As with physical computers, you should shut down a guest operating system before you power off a virtual machine You might need to power cycle your virtual machine if your Horizon FLEX administrator changes the virtual machine configuration. Procedure To shut down the guest operating system, shut down as if you were using a physical machine. When the guest operating system shuts down, the virtual machine is powered off and Player Pro exits. To power off a virtual machine without shutting down the guest operating system, select Player > Power Off. If soft power operations are configured for the virtual machine, Power Off Guest appears in the menu instead of Power Off. Where to Find More Information About Player Pro This document provides basic information about using Player Pro. You can find more information about using Player Pro at the following self-help sources. The complete Player documentation set, including release notes, is at https://www.vmware.com/support/pubs/player_pubs.html. To find information on a specific problem you encounter in Player Pro, select VMware Player in the product list and search for your problem by key word at For answers to frequently asked questions, go to 14 VMware, Inc.

15 Using Fusion Pro 3 When you install Fusion Pro with a Horizon FLEX license key, you can use Fusion Pro to access your Horizon FLEX virtual machine on your Mac. You access all Fusion Pro features through the main Fusion interface. This chapter includes the following topics: Host System Requirements for Fusion Pro, on page 15 Install Fusion Pro on a Mac, on page 16 Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 16 Open a Horizon FLEX Virtual Machine in Fusion Pro, on page 17 Using Mac Keyboards in a Virtual Machine, on page 18 Suspend and Resume a Virtual Machine, on page 19 Power Off a Virtual Machine in Fusion Pro, on page 19 Where to Find More Information About Fusion Pro, on page 20 Host System Requirements for Fusion Pro The physical computer on which you install Fusion Pro is called the host system and its operating system is called the host operating system. To run Fusion Pro, the host system and the host operating system must meet specific hardware and software requirements. Processor Requirements for Host Systems You can install Fusion Pro on any Mac that has a 64-bit Intel processor. Fusion Pro is compatible with Core 2 Duo, Xeon, i3, i5, i7, and newer processors. Memory Requirements for Host Systems The host system must have enough memory to run Mac OS X, the guest operating systems that run inside the virtual machines on the Mac, and the applications that run in the Mac and guest operating systems. The minimum memory required on the host system is 4GB. 8GB is recommended. The host system must have 750MB of free disk space for Fusion Pro and at least 5GB of free disk space for each virtual machine VMware, Inc. 15

16 Supported Host Operating Systems To install Fusion Pro, your Mac must have a supported Mac OS X operating system. Mac OS X 10.9 Mac OS X 10.8 Mac OS X Install Fusion Pro on a Mac You install Fusion Pro in the same way you install other Mac OS X applications. Prerequisites Verify that your Mac meets the system requirements for Fusion Pro. See Host System Requirements for Fusion Pro, on page 15. Verify that you have the administrator password for your Mac. Download the Fusion Pro installer to your Mac. You can obtain the Fusion Pro installer from the VMware website. Verify that you have a Horizon FLEX license key for Fusion Pro. You must provide a Horizon FLEX license key during installation to active the Horizon FLEX features in Fusion Pro. Procedure 1 Double-click the VMware Fusion.dmg file to open it. The contents of the disk image appear in the VMware Fusion Finder window. 2 In the VMware Fusion Finder window, double-click the VMware Fusion icon or drag it to the Applications folder. 3 Click the VMware Fusion icon in the Applications folder. 4 Type the administrator-level user credentials for your Mac to complete the installation. 5 Accept the license agreement and enter your Horizon FLEX license key. Download a Horizon FLEX Virtual Machine with Fusion Pro If your Horizon FLEX virtual machine is on a Horizon FLEX server, you must connect to the server and download the virtual machine to your Mac before you can open it in Fusion Pro. If your Horizon FLEX administrator provided your virtual machine on a USB device or deployed it to your Mac, see Open a Horizon FLEX Virtual Machine in Fusion Pro, on page 17. Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. An encryption password for your virtual machine. You will need this password to unlock your virtual machine. Prerequisites Install Fusion Pro on your Mac. See Install Fusion Pro on a Mac, on page VMware, Inc.

17 Chapter 3 Using Fusion Pro If a VPN connection is required, turn on the VPN. Procedure 1 Connect to the Horizon FLEX server. Option Action Connect to the server in Fusion Pro a In the Applications folder on your Mac, click VMware Fusion. Connect to the server from a URL b Select File > Connect to Server. If you received a link to the Horizon FLEX server in an from your Horizon FLEX administrator, click the link or copy it into your Web browser. 2 In the Connect dialog box, type the credentials that your Horizon FLEX administrator provided and click Connect. 3 In the Available Desktops window, select the virtual machine to download and click the download icon. If your Horizon FLEX server uses a self-signed certificate, you might receive an Invalid Security Certificate warning. If you receive this warning, select the Always trust this host with this certificate check box and click Connect Anyway. 4 Type a name for the virtual machine in the Save As text box or accept the default name. 5 Select a location to save the virtual machine from the Where menu or accept the default location. VMware recommends that you save the virtual machine in the Virtual Machines folder. 6 Click Save to start the download operation. Before the download begins, a license agreement or other message might appear that requires your acceptance. A bar displays the progress of the download operation. 7 Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. IMPORTANT If you are prompted to change the encryption password, retain the new password for future use. You cannot access the virtual machine without this password. 8 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 9 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 21. Open a Horizon FLEX Virtual Machine in Fusion Pro If your Horizon FLEX virtual machine is on a USB device or deployed to your Mac, you must register it with the Horizon FLEX server before you can open it in Fusion Pro. If your virtual machine is on a Horizon FLEX server, you must download it to a folder on your Mac. See Download a Horizon FLEX Virtual Machine with Fusion Pro, on page 16. VMware, Inc. 17

18 Obtain the following information from your Horizon FLEX administrator: Instructions about whether to turn on a VPN connection. Instructions about whether to install certificates on your Windows computer. Credentials for connecting to the Horizon FLEX server and logging in to your virtual machine. An encryption password for your virtual machine. You will need this password to unlock your virtual machine. Prerequisites Install Fusion Pro on your Mac. See Install Fusion Pro on a Mac, on page 16. If your virtual machine is on a USB device, connect the USB device to your computer and copy the virtual machine to your computer. If a VPN connection is required, turn on the VPN. Procedure 1 In the Applications folder on your Mac, click VMware Fusion. 2 Select File > Open from the VMware Fusion menu bar. 3 Browse to and select the virtual machine configuration (.vmx) file for your virtual machine and click Open. 4 Type the encryption password that your Horizon FLEX administrator provided and click OK to unlock your virtual machine. IMPORTANT If you are prompted to change the encryption password, retain the new password for future use. You cannot access the virtual machine without this password. 5 Type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server. You must connect to the Horizon FLEX server to register your virtual machine. 6 When the disclaimer message appears, click Power On if you agree. The virtual machine powers on. 7 (Optional) If prompted, type the credentials that your Horizon FLEX administrator provided for the Horizon FLEX server and click Connect to connect to the server again. The virtual machine connects to the Horizon FLEX server and the guest operating system restarts. You are prompted to connect to the server again only if your Horizon FLEX administrator configured your virtual machine to join a domain. 8 Log in to the guest operating system with the login credentials that your Horizon FLEX administrator provided. What to do next If your virtual machine does not start, see Chapter 4, Troubleshooting Horizon FLEX Virtual Machines, on page 21. Using Mac Keyboards in a Virtual Machine Because PC and Mac keyboards differ, you must press certain key combinations to enable certain PC commands on a Mac keyboard. For keys with no keyboard equivalent, VMware Fusion provides the Send Key item in the Virtual Machine menu. 18 VMware, Inc.

19 Chapter 3 Using Fusion Pro Table 3 1. PC and Mac Keyboard Equivalents PC Keyboard Apple External Keyboard MacBook and MacBook Pro Built-In Keyboard F1-F12 F1-F12 fn+f1... fn+f12 Print Screen F14 (use Send Key) Scroll Lock F15 (use Send Key) Pause/Break F16 (use Send Key) Backspace delete delete delete (Forward Delete) delete fn+delete Insert (toggles overwrite) help (early models) (use Send Key and select Help item) Num Lock clear fn+num lock F6 Command (Windows logo key between Ctrl and Alt keys) Alt alt option alt option Suspend and Resume a Virtual Machine The suspend and resume feature is useful to save the current state of a virtual machine and continue work later from the same state, even if you quit VMware Fusion in the interim. Procedure u Take one of the following actions. Select Virtual Machine > Suspend to suspend your virtual machine. You can also set a VMware Fusion preference to suspend the virtual machine when you close the virtual machine window. Select Virtual Machine > Resume to resume your virtual machine. Power Off a Virtual Machine in Fusion Pro When you shut down the guest operating system in your virtual machine in Fusion Pro, the virtual machine is powered off. You might need to power cycle your virtual machine if your Horizon FLEX administrator changes the virtual machine configuration. You can use several methods to shut down your virtual machine's operating system. This procedure is the preferred method. Procedure u From the Fusion toolbar, select Virtual Machine > Shut Down. Option Power Off Shut Down Description If Windows is not responding, click Power Off to power off the virtual machine. Power off might result in data loss and should only be used if Windows is not responding. Click Shut Down to ask Windows to shut down. VMware, Inc. 19

20 Where to Find More Information About Fusion Pro This document provides basic information about using Fusion Pro. You can find more information about using Fusion Pro at the following self-help sources. The complete Fusion documentation set, including release notes, is at https://www.vmware.com/support/pubs/fusion_pubs.html. The Fusion Learning Center has video tutorials, FAQs, community forums, and more to help you get up and running with Fusion Pro. In Fusion Pro, click Help > Video Tutorials. Self-paced video tutorials and answers to frequently asked questions are available through the VMware support portal at Use the Advanced Help tab to view the list of tutorials. Join the Fusion Community at to exchange information, questions, and comments to get the most out of Fusion Pro. To find information on a specific problem you encounter, select VMware Fusion in the product list and search for your problem by key word at For answers to frequently asked questions, go to 20 VMware, Inc.

21 Troubleshooting Horizon FLEX 4 Virtual Machines If you experience difficulty when accessing your Horizon FLEX virtual machine, you can use troubleshooting procedures to investigate the causes of problems. This chapter includes the following topics: Virtual Machine Is Expired, on page 21 Virtual Machine Cannot Contact the Server, on page 21 Virtual Machine Is Revoked, on page 22 Virtual Machine Is Expired When you start your Horizon FLEX virtual machine, you receive a message that states that your virtual machine has expired. Problem The message This virtual machine has expired appears when you try to start your virtual machine in your Horizon FLEX Client. Cause The expiration date for your virtual machine has been reached and the virtual machine has been turned off. Solution Ask your Horizon FLEX administrator to reactivate your virtual machine. Virtual Machine Cannot Contact the Server When you start your Horizon FLEX virtual machine, you receive a message that states that the virtual machine cannot contact the Horizon FLEX sever. Problem The message This restricted VM has been unable to contact its policy server for n day." appears when you try to start your virtual machine in your Horizon FLEX Client. Cause Your Horizon FLEX administrator sets how many days you can use your virtual machine without contact with the Horizon FLEX server. When this offline time limit is exceeded, the virtual machine will not power on without first connecting to the Horizon FLEX server. This error occurs if the virtual machine cannot connect to the Horizon FLEX server. VMware, Inc. 21

22 Solution Check your network connection and try again. If the problem persists, contact your Horizon FLEX administrator. Virtual Machine Is Revoked When you start your Horizon FLEX virtual machine, you receive a message that states your virtual machine has been revoked. Problem The message Access to this virtual machine has been revoked appears when you try to start your virtual machine in your Horizon FLEX Client. Cause Your Horizon FLEX administrator has revoked access to your virtual machine. Solution Ask your Horizon FLEX administrator to reactivate your virtual machine. 22 VMware, Inc.

23 Index C connection problems 21 CPUs, host requirements 9 Ctrl+Alt+Delete 13 Ctrl+Alt+Ins 13 D documentation resources 14, 20 downloading virtual machines 11, 16 E expired virtual machines 21 F function keys 18 Fusion Pro 8, 15 H host operating systems 10, 16 I installing Fusion Pro 16 installing Player Pro 10 intended audience 5 introduction 7 R RAM, host requirements 10 resuming virtual machines 19 revoked virtual machines 22 S shutting down virtual machines 14, 19 suspending virtual machines 13, 19 system requirements, host system 9 T troubleshooting 21 V virtual machines resuming 19 suspending 19 using Mac keyboards with 18 W Windows client 8 K keyboard equivalent Mac and PC commands 18 function keys 18 M Mac client 8 memory, host requirements 10 memory requirements 15 O opening virtual machines 12, 17 P Player Pro 8, 9 powering off virtual machines 14, 19 processor requirements 15 processors, host requirements 9 VMware, Inc. 23

24 24 VMware, Inc.

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