10.2 Requirements for ShoreTel Enterprise Systems

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1 10.2 Requirements for ShoreTel Enterprise Systems The ShoreTel Enterprise Edition system is scalable. For economy, ShoreTel Enterprise customers provide their own server hardware, allowing them to build the optimum phone system for their environment. To assist in creating the optimum system, ShoreTel has defined a tier system based on the number of users the system is to support and set minimum server requirements for each tier. The tiers defined by ShoreTel are: Small servers that support up to 500 users. Medium servers that support up to 2,500 users. Large servers that support up to 10,000 users. Very large servers that support up to 20,000 users. NOTE Customers upgrading from Small Business Edition (SBE) or Small Business Edition 100 (SBE 100) to Enterprise Edition can reuse their servers; however, this implementation scenario will invoke restrictions. See Section on page 186 for more information. NOTE If a planned upgrade to the current release means that the current server cannot adequately support the new release of ShoreTel software, upgrade the server to a model with greater capacity before attempting to upgrade the server software Capacity and Hardware Requirements for Headquarters Servers Table 10-1 shows the system capacity for each tier of the headquarters (HQ) servers. Table 10-2 shows our recommendations for each tier. Use these tables to determine the needs for headquarters servers in your ShoreTel deployment. You can mix servers of different capacities. Be sure to choose the right servers for the telephony environment 180

2 . Planning and Installation Guide Table 10-1 Headquarter Server Capacity for Enterprise System Size If an upgrade from SBE If an upgrade from SBE 100 number of users per System number of users assigned per Server System BHCC 1 BHCC per server 2 Reports run outside business hours Not ,000 Not BHCC per server 2 Reports run during business hours Not Not Small ,000 1,000 Not Medium 2,500 1,000 25,000 5,000 1,000 Large 10,000 1,000 50,000 10,000 5,000 Very Large 20, or 1, ,000 10,000 10,000 NOTE 1 BHCC (Busy Hour Call Completion) per system is the total number of system calls during the busy hour including internal and external calls, calls terminated to desk phones, softphones, trunks or server applications such as voic . NOTE 2 BHCC per server is based on the number of calls actually handled by the server during the busy hour, including workgroup calls in menus and queues, auto-attendant calls, and calls to the voic service. NOTE 3 By default, the ShoreTel report-generation tools that run on the server have a lower priority than other, more critical services. Low-demand reportgeneration should have little or no effect on a server with adequate performance specifications. If you generate a high volume of reports or experience any degradation of voic or other server prompts on an underpowered server, you must move up to the next tier level of servers. Note that report generation has an impact on system performance. ShoreTel recommends that customers run reports outside of business hours. If a customer needs reports during business hours, the supported calls per server for the medium and large server tiers is reduced as noted in the table. NOTE 4 For very large system deployments (10K to 20K users), the number of ShoreTel Communicator for Windows users is 500 per server. The number of ShoreTel Communicator for Web and Mobile users is 1000 per server. ShoreTel

3 Table 10-2 Headquarter Server Hardware Recommendations for Enterprise System Size Processor RAM Network Small Intel Core 2 Duo E8400, Single Dual Core 3.00 GHz or 4 GB 100 Base-T Intel Core i3-540 Processor (4M Cache, 3.06 GHz) Medium Intel Xeon 5520 Single Quad Core 2.27 GHz 8 GB 100 Base-T or Gigabit Ethernet Large Intel Xeon 5520 Dual Quad Core 2.27 GHz 8 GB Gigabit Ethernet Very Large Intel Xeon 5680 Dual Six Core 3.33 GHz 12GB Gigabit Ethernet Capacity and Hardware Requirements for Distributed Voice Servers Table 10-3 provides information about system capacity for each of the tiers for ShoreTel Distributed Voice Servers (DVSs). Table 10-4 shows the minimum equipment capacities for each tier for DVSs. Use these tables to calculate the requirements for the DVSs in the ShoreTel deployment. You can mix servers of different capacities. Be sure to choose the right servers for the entire telephony environment. Table 10-3 Distributed Voice Server (DVS) Capacity Size Users per DVS Server Branch Office Bundle 100 Small 500 Medium 1,000 Large 1,000 Very Large or 1,000 NOTE 1 For very large system deployments (10K to 20K users), the number of ShoreTel Communicator for Windows users is 500 per server; the number of ShoreTel Communicator for Web and Mobile users is 1000 per server. Table 10-4 DVS Hardware Minimums Size Processor RAM Networks Branch Intel Pentium G680, DualCore 2.7 Ghz. 2 GB 100 Base-T Office Bundle Small Intel Core 2 Duo E8400, Single DualCore 4 GB 100 Base-T 3.00 GHz Medium Intel Xeon 5520, Single QuadCore 2.27 GHz 8 GB 100 Base-T or Gigabit Ethernet Large Intel Xeon 5520, Dual QuadCore 2.27 GHz 8 GB Gigabit Ethernet Very Large Intel Xeon 5520, Dual QuadCore 2.27 GHz 8 GB Gigabit Ethernet 182

4 Planning and Installation Guide Operating System Requirements for All Servers This section lists the operating systems that ShoreTel 13.3 supports on the headquarters server and distributed voice servers. If you are upgrading a system to ShoreTel 13.3, refer to the Release Notes for special instructions that might apply. ShoreTel 13.3 supports the following operating systems in enterprise environments: Windows Server bit, SPx (Standard, Enterprise). NOTEPrioritization of traffic type is not supported on this platform. Windows Server 2008 R2, 64-bit, SPx, (Standard, Enterprise). NOTEPrioritization of traffic type is not supported on this platform. Windows Server 2003 and 2008 R2 Embedded Telecom Edition for servers shipped by ShoreTel with Small Business Edition 100 or Branch Office Bundle. NOTE ShoreTel servers (headquarters and DVS) on the same ShoreTel network can have different operating systems ShoreTel Small Business Edition (SBE) and Small Business Edition 100 (SBE 100) Table 10-5 outlines the major differences between ShoreTel Small Business Edition (SBE), Small Business Edition 100 (SBE 100), and Enterprise Edition (EE). Table 10-5 Major differences between SBE, SBE 100, and EE Feature SBE SBE 100 EE Sites Switches Users (with extensions) ,000 Telephones ,000 Trunks ,000 Simultaneous calls extension to extension ,000 Busy hour call completion 500 1, ,000 DVS None 4 20 Integration with 3rd party PBXs No No Yes On-net dialing No No Yes Voice mailboxes ,000 Simultaneous calls/server AMIS No No Yes SMDI - External voic No No Yes SMDI - ShoreTel voic No No Yes Service Appliance SA100 audio/web/im ports 50, 30, , 60, , 300, 128 Service Appliance 400 No No Yes Workgroups (groups, agents, supervisors) 50, 50, , 100, , 300, 128 ShoreTel Mobility Clients ,000 ShoreTel

5 NOTE Both SBE and SBE 100 are available with a ShoreTel-provided server or a customer-provided server. The Server supplied by customer must meet minimum server requirements as indicated below. NOTE Both SBE and SBE 100 can be upgraded to Enterprise Edition (EE). NOTE SBE can be upgraded to SBE 100; however, the HQ server must be at least dual-core and have 4GB of RAM Summary of SBE Requirements ShoreTel can ship its Small Business Edition (SBE) with or without a server. If ShoreTel ships an SBE with a server, the server has the embedded Microsoft Windows Server OS for Telecommunications Systems, which is configured, tested, and prepared for a successful installation of ShoreTel Director ShoreTel SBE Option with the ShoreTel Server The server ShoreTel uses for its SBE meets or exceeds the following specifications: Processor: Intel Celeron E3400, DualCore 2.6 Ghz, 1MB Cache, and 800FSB Memory: 2.0GB, Non-ECC, 800 MHz DDR2 Keyboard: No Keyboard Monitor: No Monitor Option Hard Drive: 80GB, SATA Floppy Disk Drive: No Floppy Drive Operating System: Microsoft Windows Server 2008 R2 for Telecommunications Systems Mouse: No Mouse Option NIC: On board Network Adapter Optical Drive: 16X DVD-ROM SATA ShoreTel SBE Requirements without the ShoreTel Server For customers who buy their own server, the server must meet or exceed the following specifications: Celeron Dual Core 2.5 GHz or higher 2 GB or more of RAM 80 GB or more on the hard disk 10/100 Ethernet NIC or higher 1 or more USB ports Only Microsoft Windows Server 2008 Standard or Enterprise edition is supported 184

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