Emerge Audio Conferencing Services

Transcription

1 Emerge Audio Conferencing Services Communication is Essential & Quality of Communication makes all the Difference Nowadays, size of the Organizations and the geographical area of their operations are rapidly expanding. Ever expanding size and area, pose huge challenges before enterprises for effective communication between employees as well as with customers and business associates. To add fuel to the fire, the immensely competitive business environment requires very quick, fast and valued decision making process, pose further challenge to co-ordination between staff members. Any ineffective handling undermined team spirit and jeopardized concerted implementation. In these circumstances, the importance of Collaboration cannot be over emphasized. Effective Collaboration needs equally efficient Collaboration tools like Audio Conferencing. e 1

2 Emerge Audio Conferencing Very Rich Conferencing Experiences with Emerge Audio Conferencing Platform FEATURE DESCRIPTION BENEFITS MODEL Software as a Service or Hosted Services Model Hosted Services No need to invest in any Infrastructure Or maintain the Equipment Just pay as you use Latest & state of the Art Services with Innovative & Unique Features No Capex required Cost Efficient as need to pay based on usage FEATURE DESCRIPTION BENEFITS UNIQUE FEATURES Canceling the Surrounding Environmental Noise Phone Book based Participant Management Noise Cancellation The surrounding noise / disturbance is removed and the conference room is made noise free and echo free Phone Book Create a Phonebook with Phone Numbers, ID, Region etc. Multiple Phonebooks can be created based on Departments, Functions, Designation, Groups & sub Groups Phone Book can be imported from Excel in predefined CSV file format Phone Books once made can be reused for selecting Members of each Real time monitoring of Online & Offline Call Drops of Online Can send SMS & to Single Click Outbound dialing to all or any of the Offline Option to restrict Entry to only Phonebook selected Phone Numbers Noise Free conference means Stress Free Discussion resulting into Quicker Decision Making means Saving in time & Reduced Cost Quality Decision Making means Higher Productivity Efficient Management of Invitees / Time saved as on Roll call required Effective Communication with Enhanced Security to bar unauthorized callers e 2

3 Green room or Break Away Room in an Existing Merging two (2) Different s Instantaneous & Detailed Logs, CDRs & Query Options Transparent Charging & Billing Web Panel accessible from Browser Multi Functionality Web Panel Merging & Demerging of s Decision Makers may break away in a separate Room from other for confidential discussion and rejoin the main All on a single mouse Click Two Separate s running at the same time can be merged in One single conference For Example, VP(Sales) can ask the s of North & South Zone to be merged to address them together And they can be Separated again All on a Single Click of Mouse Call Data Record (CDRs), Logs & Billing CDRs of current/past conferences just a few mouse click away Access Detailed Logs from the web panel Export Logs in Excel & PDF formats on real time basis Usage & Billed amount can be seen after each conference individually as well as any time during the Billing Cycle. Decisions can be taken with confidentiality in a Break away room while the is going on Need not call off & reconvene the Quicker Decision Making & Execution resulting in Higher Productivity Substantial Saving of time & money Avoids Duplication of Efforts in addressing both the s individually Opportunity to talk to Bigger Group on Common Issues Quicker Decision Making & Execution resulting in Higher Productivity Substantial Saving of time & money Direct control on usage Cost allocation between different users Transparent CDRS means no headache of over invoice or over charging User Friendly Web based Graphical User Interface (GUI) Accessible with IE 8.0 +, Mozilla Firefox No software required to be installed User friendly Clickable Icons & Menu Facilitates Creation of Management of Checking Usage Report, CDRs & Logs Very easy to use & need not spend much time & resources on Training Entire Management & Operations will be on your finger tips Need not waste time on Roll call in each conference as Offline & Online can be seen on web Panel e 3

4 FEATURE DESCRIPTION BENEFITS CONFERENCE MANAGEMENT Participant Management & Control in a Mute & Unmute Increasing / Decreasing Volume of Each Locking the Exiting Undesirable Noisy / Abusive can be Muted / Unmuted Soft Speaking Participant s (say a female s) voice can be increased from web panel Loud Participant s voice can be decreased from web panel can be locked to bar entry of any new member size can be enhanced to allow more than originally intended Abusive / Undisciplined can be made to quit from Web Panel Disruption free Stress free Audible Discussion in the Group Punctuality can be enforced by barring the late entrants Avoid overcrowding of Extend the Size, if needed Ensures Disciplined, Smooth & Productive discussion Single Click Global Commands Above Controls can be used with a Single Button for all the Need not spend time on clicking each Participant when Global Control is required Single Click Command for each Participant & Chairman Intimation through SMS Intimation through DTMF based Real Time Management Each of above Controls can be used on each or selected only Intimation about Schedule of or any other information can be sent via SMS Predefined Templates like Incoming Call or Outgoing Call Option or Postponement or Cancellation of conference Intimation about Schedule of or any other information can be sent via Auto Generated DTMF Control Above Controls & Recording of the can be implemented by pressing the Keys of the Keyboard of the Mobile or Landline Phones also Flexibility to use above Controls on selected only SMS based communication on mobile ensures Effective communication Hardly any chances of missing the communication Minimum hassles in communication - a official way of Communication Allows flexibility to conduct a with ease & without web access also & while on move e 4

5 Auto generated conference PIN/ Access id Extensive Security Features While scheduling conference the conference access id is generated automatically The participants with valid Access IDs only can enter into the Only phone book participants permitted Locking the start option Sound on entry or exit of a participant End or exit the Separate Admin Rights for each Callers calling from Phone Numbers not listed in Phone book can be barred from entering the conference After arrival of all the in the, the can be locked. Known to each other can be allowed to talk to each other in the absence of Administrator But if are unknown to each other they may hear Music till the time Administrator joins Chime sound can be played Optionally when a participant enters or exits Notification about Entry or Exit of any participant By clicking on the exit button on the Web Page the participant can be disconnected or made to exit Additional Level of Security from Unauthorized entry Overcrowding of the conference can be avoided Late comers can be barred from participation Different Group of can be handled differently Exit or entry of will come to notice Noisy or abusive & undisciplined participants can be forced to exit to ensure smooth conduct of conference Right to remove unwanted participants anytime with ease of single click Multiple Admin rights Organization Administrator Right for Corporate Office IT or Admin Dept will just Create the Each has a separate Operator Admin Rights Secretary / Executive Assistance of Each respective Branch / Department will manage their own IT or Admin Dept in Corporate Office will still have Overall Control At the same their precious time will be saved as handling of each will be decentralized to respective dept Efficient handling of each as Secretary / Executive Assistance of Each respective Branch / Functional Dept will know the involved and the Objectives to be achieved e 5

6 Customised Welcome Message Customised Web Panel Customisation Corporate Welcome Messages can be customized for each Web Panel can be customized with Name, Logo, Colour Scheme of the Corporate Enhance the Corporate Image within the Company as well as in the outside World Recording of Recording of Option to choose to record before start of the from Configuration Panel Can Start recording while a is in progress Initiate Recording from Web Panel or with DTMF Buttons No can be recorded without your own selection Recorded can be useful for future reference Flexible options allow anytime & anywhere recording Secured as option only with the Administrators FEATURE DESCRIPTION BENEFITS MODE & CONNECTIVITY Types of s 1. Scheduled can be scheduled in advance Intimate the in Advance for Well thought & Resourceful Discussion Time Management 2. Reservation-Less Convene & Conduct the on the spur of the moment 3. Daily Planning / Brain Storming / Reporting / Fixed Time Discussion Session A conference can be configured To be valid for the whole Calendar Month With same ID To Start at the same time every day s to handle Emergencies, Contingencies Exploit Instantaneous Opportunities. Configure the just ONCE a month Very useful for Morning meetings to Plan the day or Day end Reporting or Every day Brain Storming Just hold the same time every day without any configuration No Need to intimate the participants about ID or Time everyday Bring the Discipline in the Team to log in everyday on fixed time e 6

7 Many to Many Interactivity Lecture Mode TDM based PSTN (Landline / Mobile Numbers) SIP / VoIP calls through Internet Toll Free Numbers - Local & International Interactivity Modes All can communicate with each other. Option to Control the Right to Speak Suitable for small groups usually & even big Groups with regulated Talking Rights Only the chairman speaks and all others would only listen may be allowed to speak selectively or One by one Connectivity Modes Calls can be made from Landline & Mobile to Landline Numbers can call through Internet using their Laptops or Desktops using Softphones and Headsets can call Domestic Toll Free Numbers International Toll Free Numbers from countries like USA, UK, China And Calls will land in like any other Call Useful for Discussion between people on Admin Issues, Market Intel Reports etc. Brainstorming Sessions Planning Sessions Seeking Feedbacks Useful for Addressing big Groups like Chairman s or MD s Speech Investors Meet / Analysts Meet Option to call from either Landline or Mobile People on the Move can call from their Mobile Saving in cost as VoIP calls are very cheap or many times free Customers can call on Toll Free Numbers without incurring any cost Better chances of Customers Interaction due to Toll Free Numbers Toll Free Calling by International & Domestic Consultants (Project, Technical, Legal, Financial etc.) means substantial Costs savings as their Heavy Out of Pocket Expenses avoided Incoming Calls on Bridge Outbound Calls from Bridge can make calls to participate in Outbound Calls can be made from Emerge Bridge to Calls can be made to each Participant by clicking individually each participant or Calls can be made to all the with single click of mouse on web panel can call at their convenience whenever they are free to call Punctuality of can be ensured as calls can be made to participants when required will feel important with outbound calls More & More People can be encouraged to participate as will not incur telephone charges e 7

8 User Friendly Web Panel / Web based Graphical User Interface (GUI): A web-based GUI with Self Guiding explanation will help the Administrator to set up and Manage s by just Clicking the Mouse Buttons. GUI facilitates Scheduling s, Phonebook Management, Caller Management, Billing & Tariff Description, Logs and many more functions. Access to web based GUI is secured based on User name & password. Snap-Shots of Emerge Web-Panels: Pre Interface Live Interface e 8

9 Phone Book Interface SMS Sending Interface e 9

10 Call Usage Details Contact Us Missing Link Technologies Private Limited 9D, 4 th Floor, Thacker Industrial Estate, Delisle Road, N. M. Joshi Marg, Lower Parel (E), Mumbai Tel : / 61 Rakesh Sitaniya M: E: rs@emerge.net.in e 10