Version 2.10 Installation and Configuration Guide

Size: px
Start display at page:

Download "Version 2.10 Installation and Configuration Guide"

Transcription

1 Version 2.10 Installation and Configuration Guide Document Version 1.6

2 QGate Software Limited D2 Fareham Heights, Standard Way, Fareham Hampshire, PO16 8XT United Kingdom Tel +44 (0) QGate Software Limited All rights reserved

3 Notices Notices Copyright Information This document and all subject matter outlined within this document remain the copyright of QGate Software Limited. It may not be reproduced in part or whole or any manner, digitised, transcribed, translated or mass distributed without written permission from QGate Software Limited Copyright QGate Software Limited Trademarks intelli-cti is a trademark of QGate Software Limited. QGate Breeze is a trademark of QGate Software Limited. QGate Virtual Telephony Server (VTS) is a trademark of QGate Software Limited. Microsoft is a registered trademark of Microsoft Corporation. All rights reserved. Disclaimer Although every effort has been made to ensure the processing performed by this software product will not damage or corrupt your data, we strongly recommend you perform appropriate actions to safeguard against such eventualities. In the unlikely event that data becomes lost or corrupted, QGate Software Limited cannot be held responsible Copyright QGate Software Limited. All rights reserved. 3

4 Table of Contents Table of Contents Notices... 3 Copyright Information... 3 Trademarks... 3 Disclaimer... 3 Table of Contents... 4 Overview... 6 Other intelli-cti Reference Information... 6 System Requirements... 7 System Requirements... 7 Telephony System Support... 7 intelli-cti Installation Planning... 8 Telephone Switch Vendor... 8 Questions and Answers... 8 intelli-cti Installation... 9 Installation Outline... 9 intelli-cti Device Server Software... 9 Telephony System Integration Requirements... 9 intelli-cti Client Application (Including QGate Breeze)... 9 Upgrading from a Previous Version of intelli-cti... 9 Installing the intelli-cti Device Server Software Installation Procedure Installing the intelli-cti Client Application (Including QGate Breeze) QGate Breeze Installation Procedure Installing Additional Components intelli-cti - Application Integration Support intelli-cti Telephony Driver Support What are intelli-cti Telephony Drivers intelli-cti Licence Technology Configuring intelli-cti Configuring intelli-cti System Settings Installing and Updating an intelli-cti Licence File Configuring intelli-cti Device Client Devices Configuring intelli-cti and QGate Breeze User Settings Testing intelli-cti Installation / Set-up Check List Testing the intelli-cti Installation intelli-cti Device Server test Client Initialisation Test Connection Test Copyright QGate Software Limited. All rights reserved. 4

5 Table of Contents Dial Out Test ACD and Predictive Dialer Support ACD Support Predictive Dialer Support Potential Issues with Predictive Dialers Predictive Dialing Using intelli-cti Application Toolkit (intelli CAT) intelli-cti Uninstalling Uninstalling the intelli-cti Server Uninstalling an intelli-cti Client intelli-cti Technical Support General Support Troubleshooting System Requirements Product Information Fault Reporting Upgrades and Service Releases Systems Integration Copyright QGate Software Limited. All rights reserved. 5

6 Overview Overview This document is a guide to the installation and configuration process for intelli-cti. This guide outlines the following: intelli-cti system requirements Installation planning Installing the intelli-cti client software Installing and configuring the network support Configuring intelli-cti application notifications Testing your installation Supporting ACD and Predictive Dialer systems Other intelli-cti Reference Information For information on using intelli-cti, see the intelli-cti User Guide. For information on developing application integration with intelli-cti, see the intelli-cti Software Developers Kit (SDK). (contained within the SDK directory of your intelli-cti Installation Package). For additional reference information on intelli-cti, see the QGate KnowledgeBase at For up to date information on intelli-cti and other QGate products, please visit the QGate Software website at Copyright QGate Software Limited. All rights reserved. 6

7 System Requirements System Requirements In the interest of providing customers with the latest product support information, QGate provides the following online resources within our QGate KnowledgeBase website: System Requirements For information regarding the minimum system requirements for installing and running intelli-cti, please visit the product system requirements page: Telephony System Support To enable intelli-cti to integrate with your telephone system, the necessary system interfaces within your telephone system must be enabled. For a detailed list of the telephone systems that we support and the necessary system requirements for each system, see our intelli-cti Compatibility List Copyright QGate Software Limited. All rights reserved. 7

8 intelli-cti Installation Planning intelli-cti Installation Planning This section will assist you in the considerations you should make when planning your intelli-cti installation. It also outlines certain questions that should be asked and the appropriate support you should consider. Telephone Switch Vendor It is highly likely that you will require the support of your telephone switch vendor or telecommunications provider at some stage during the installation. This may simply be to ask certain questions and to establish what steps are required to CTI-enable your telephone system. It may also be required for the switch vendor to make technical changes to the telephone system to enable CTI within the system. The switch vendor may also be required to provide the necessary software support to connect your telephone system to your computer network and the Telephony Client Software support for the intelli- CTi Device Server. Questions and Answers When planning an intelli-cti installation, it is recommended that the following questions are asked. Whether it be a proof of concept study or a full implementation, this information is very important during the planning stages of an installation. Q What is the make and model of your telephone system? This may be something the internal systems support groups are able to answer, or something the telephone switch vendor or supplier should be able to. Q Is the telephone system on the list of telephone systems supported by intelli-cti? For a detailed list of the telephone systems that we support and the necessary system requirements for each system, see our intelli-cti Compatibility List. You will also find more information about what software and licensing will be required from your telephone system supplier Copyright QGate Software Limited. All rights reserved. 8

9 intelli-cti Installation intelli-cti Installation Installation Outline The installation / set-up of intelli-cti requires installation of some or all of the following components: intelli-cti Device Server Software The intelli-cti Device Server installation provides the means to communicate with your telephone system. It makes a connection to your telephone system and publishes that connection to the workstations that are running intelli-cti. Note: If you are installing intelli-cti for demonstration purposes, i.e. you are not intending to connect it to a real-life telephone system, then you do not need to install the intelli-cti Device Server. You can simply use the QGate Virtual Telephony Server (VTS) that is included as part of the client install. For more information see Installing the intelli-cti Device Server Software on page 10. Telephony System Integration Requirements To enable intelli-cti to integrate with your telephone system, the necessary system interfaces within your telephone system must be enabled. As part of the installation process, you will need to know the IP address of your telephone system. There may be other requirements for your telephone system. For a detailed list of the telephone systems that we support and the necessary system requirements for each system, see our intelli-cti Compatibility List. intelli-cti Client Application (Including QGate Breeze) The intelli-cti client software allows users to view their telephone activity and provides telephony integration with applications on the user s desktop. For more information see Installing the intelli-cti Device Server Software on page 10. Upgrading from a Previous Version of intelli-cti If you are upgrading from a previous version of intelli-cti (version 2.1 or earlier), we strongly recommend you uninstall any previous installations first. Uninstalling intelli-cti should be performed using the Windows Add and Remove Programs option. If re-boots are required, we recommend performing those also Copyright QGate Software Limited. All rights reserved. 9

10 intelli-cti Installation Installing the intelli-cti Device Server Software Installation of the intelli-cti Device Server is completed by use of an install wizard. Installation Procedure 1. Run the intelli-cti - Server Setup.exe file from within the Setup directory of your intelli-cti Installation Package. The installer will start. 2. Choose an existing SQL Server instance to use (Note: Not applicable when performing an upgrade) 3. Click on the Install button to start the installation process. 4. The installation will start. This might take a while, depending on whether any of the required software needs to be installed (see above). 5. When the installation is complete, the following dialog will be displayed: 6. Click the Finish button (leaving Launch QGate intelli-cti Server ticked). This will start the application to administer the intelli-cti Server. 7. The configuration application can take a moment to start up when it is run for the first time, so please wait until it is displayed before proceeding Copyright QGate Software Limited. All rights reserved. 10

11 intelli-cti Installation 8. Click the Add... button to add a licence. A browse dialog box will open, allowing you to locate your Full/Evaluation product licence (.LICX) file. 9. Once you have located your licence (.LICX) file, select it and click Open. 10. You will see the licence information displayed. Once you have added a valid licence, you can click OK to continue Copyright QGate Software Limited. All rights reserved. 11

12 intelli-cti Installation 11. Click the Telephony toolbar button to enter the telephony admin area. By default to will be taken to the Site page. Here you can enter information about your location. 12. Please enter a name for your site, and then configure the Country and Area code. Once you are done, press the Save button. 13. Click the System button to view the Telephone system page. Here you enter information about your telephone system environment 2015 Copyright QGate Software Limited. All rights reserved. 12

13 intelli-cti Installation 14. Select your telephone system from the list and enter the details required. Note: Trunk Access is the number that you dial for an outside line (Normally 9 ). 15. Click the Save button. The application will attempt to download a list of extension numbers from your telephone system. This might take a few seconds. 16. When it has finished downloading the list, click the Extensions button. 17. Review the list of extension numbers and press the Close button to finish the installation wizard. 18. To check that your server is now connected to your telephone system, follow the procedure in intelli-cti Device Server test on page 27. Installing the intelli-cti Client Application (Including QGate Breeze) Installation of the intelli-cti client application is completed by use of an install wizard. Important Note: If you are upgrading from a previous version of intelli-cti, please review the previous section Upgrading from a Previous Version of intelli-cti. QGate Breeze QGate Breeze is an application container that provides applications with a set of pre-built user interface components. intelli-cti depends on QGate Breeze to provide its user interface, so it will be automatically installed as part of the intelli-cti installation. When the installation is complete, it will have created a QGate Breeze icon on your desktop and a QGate Breeze folder in your Start menu. Use the icon or Start menu to run Breeze, which will start up intelli-cti. Installation Procedure 1. Run the intelli-cti Client Setup.exe file from within the Setup directory of your intelli-cti Installation Package. N.B. The name of the setup file might vary depending on whether the intelli-cti Installation Package you have downloaded includes integration with a third party system Copyright QGate Software Limited. All rights reserved. 13

14 intelli-cti Installation 2. From the Welcome dialog, click on the Next > button. Note: at any time during the installation procedure, clicking the Cancel button will end the installation and roll-back any files installed to that point. 3. Read the license terms. If you do not accept the terms then cancel the installation now. If you do accept the terms then select the I Accept radio button and click the Next > button Copyright QGate Software Limited. All rights reserved. 14

15 intelli-cti Installation 4. From the Destination Folder dialog, click on the Next > button to accept the default destination folder or click on the Change button to locate an alternative path and folder. 5. When you are ready to proceed, click the Install button. 6. After a few seconds, the installer will start to install QGate Breeze. intelli-cti depends on QGate Breeze to provide its user interface. See QGate Breeze on page 13 for more information. 7. Shortly after QGate Breeze has been installed, the intelli-cti Installation Wizard will be displayed. This will search for a valid intelli-cti licence file in the installation folder i.e. the folder from which setup executable was run. Note: This licence file must be named intelli-cti.lic in order for it to be found. If a valid licence file is found, the intelli-cti Installation Wizard will select that licence automatically and the licence information it contains will be used to populate the first page of the wizard. This allows a simplified roll-out of many client installations without the need to select a licence file manually on each client PC. If a valid licence file is not found in the installation folder, the intelli-cti Installation Wizard is launched in its default mode whereby either the Virtual Telephony Server may be selected, or a licence must be chosen manually Copyright QGate Software Limited. All rights reserved. 15

16 intelli-cti Installation 8. Select the appropriate option(s) on the intelli-cti Installation Wizard and then click the Next > button. 9. The intelli-cti Telephony Devices Support page will be displayed. Click the Configure button to begin configuring your Telephony Device. 10. Click the Add button to add a device. This will display the Select a Telephony Device window, where you can select which type of device you are adding Copyright QGate Software Limited. All rights reserved. 16

17 intelli-cti Installation 11. If you are adding an intelli-cti Device Client device, then see Configuring intelli-cti Device Client Devices on page 24 for more information. 12. If you are adding a Virtual Telephony Server (VTS) device, then no device configuration is required. 13. You can add more than one device, but at any time only one can be active. This allows you to quickly switch between devices if you move from one location to another. Once you have finished configuring devices, click the Close button on the Configure Telephony Devices window and click the Next > button on the intelli-cti Installation Wizard. 14. When the install has finished, the following window will be displayed. Click the Finish button to complete the installation. 15. To start QGate Breeze/intelli-CTi, run the QGate Breeze item from your Start menu or from the icon on your desktop Copyright QGate Software Limited. All rights reserved. 17

18 intelli-cti Installation Installing Additional Components Once you have installed the intelli-cti application, complete with Virtual Telephony Server (VTS) and / or CTI Telephony Driver support, it may be necessary to install other components to enable integration with 3 rd party applications. intelli-cti - Application Integration Support Your intelli-cti application is fully functional without application integration (e.g. To customer database applications), and can be used standalone as an aid to standard telephony operations. Integration with other applications, however, does provide a higher level of value added services. To achieve application integration with other software components, see the appropriate intelli-cti Implementation Guides. For a list of supported applications or for application integration possibilities, please contact your intelli-cti software provider or contact QGate Software Copyright QGate Software Limited. All rights reserved. 18

19 intelli-cti Telephony Driver Support intelli-cti Telephony Driver Support What are intelli-cti Telephony Drivers The intelli-cti Telephony Drivers are the components of intelli-cti which enable connectivity to your telephone system / CTI server. The following intelli-cti Telephony Drivers available: intelli-cti Device Client Driver: This driver provides support for telephone devices that are connected using the intelli-cti Device Server. All the components required for this driver are installed as part of the standard intelli-cti client software installation. QGate Virtual Telephony Server (VTS): This driver provides a virtual telephony switch system. The key aspect of the VTS driver is to provide a virtual telephony environment in which to develop and test your CTI solutions, without the need for expensive hardware. What s more, with the VTS technology, you can perform presentations of your CTI solutions anytime, anywhere, all from a single laptop computer. The QGate VTS technology is a free component of the intelli-cti product. For more details on how to use the QGate Virtual Telephony Server, see the intelli-cti User Guide. Other Drivers: Other drivers are available which provide support for customers who cannot use the intelli-cti Device Server. Please contact QGate Software for more information. intelli-cti Licence Technology intelli-cti has a licensing technology built into the software to control the use of the software. The various licence types available are listed below: Full Licence is the standard licence supplied when you purchase intelli-cti and provides access to the complete features of the software. Evaluation Licence provides use of the product for a limited period, after which, the software will no-longer function. Uninstalling and re-installing the software does not reset the evaluation period. Not For Resale (NFR) licence is supplied only to intelli-cti software suppliers and business partners, for in-house use only and should not be sold or distributed for commercial purposes Copyright QGate Software Limited. All rights reserved. 19

20 Configuring intelli-cti Configuring intelli-cti This section details how to configure your intelli-cti installation and the following components: Configuring intelli-cti System Settings Installing and Updating an intelli-cti Licence File Configuring intelli-cti Device Client Devices Configuring intelli-cti and QGate Breeze User Settings Configuring intelli-cti System Settings To configure your intelli-cti system settings: 1. Click on Start, Control Panel, and double click on the intelli-cti Settings icon. This action will display the intelli-cti Configuration dialog. N.B. If you are using Windows 7 you should switch the Control Panel to Small Icons view, so that you can see all of the Control Panel applets. 2. The Telephony Settings tab provides the ability to configure the following: Microsoft Windows Telephony Services: This section provides the ability access to the Microsoft Windows Telephony Services configuration. NOTE: By default, intelli-cti no longer uses Windows Telephony rules on the client machine for outbound dialing instead using the dialing rules defined on the intelli-cti Server. intelli-cti Telephony Devices: This section defines what telephony devices are available within intelli-cti Copyright QGate Software Limited. All rights reserved. 20

21 Configuring intelli-cti 3. Click on the Configure intelli-cti Devices button to open up the Configure Telephony Devices window. 4. Click the Add button to add a telephony device to the list. This will bring up the Select a Telephony Device window, where you can choose what type of device you are adding. 5. Click on the Configure button to configure the currently highlighted device. If you are configuring an intelli-cti Device Client device, then see Configuring intelli-cti Device Client Devices on page 24 for more information about the intelli-cti Device Client configuration window. You do not need to configure Virtual Telephony Server devices Copyright QGate Software Limited. All rights reserved. 21

22 Configuring intelli-cti 6. Click on the Licence button to install or update you intelli-cti licence. See Installing and Updating an intelli-cti Licence File on page 23 for more information about licences. 7. Click on the Remove button to remove a device from the list. 8. Click on the General Settings tab. 9. On the General Settings tab, you can Restore Default Settings. This action will restore your intelli-cti application settings back to the default. 10. Click the OK button to close the intelli-cti Configuration dialog. If you have made changes to your intelli-cti configuration, these changes will not take effect until you next restart your intelli-cti application Copyright QGate Software Limited. All rights reserved. 22

23 Configuring intelli-cti Installing and Updating an intelli-cti Licence File This section explains how to install and update an intelli-cti licence file. When you purchase intelli-cti you will be supplied with a licence file which will usually be called intelli-cti.lic. To enable this licence, you will need to install it into intelli-cti. You can do this either: 1. At the same time as you install intelli-cti. The install wizard will offer you the opportunity to select a licence file. Alternatively, if you copy the licence file into the same directory as the intelli-cti installer then the installer will detect it automatically when it runs. 2. At any time after installing intelli-cti, you can open up the intelli-cti Control panel application and click the Configure button in the intelli-cti Telephony Devices section. This will open the Configure Telephony Devices dialog, where you should click the Licence button. Both of these options will bring you to the following dialog: Click on the Install Licence button and navigate to your intelli-cti.lic file. The licence details screen will be updated with your licence information, and the name of the Install Licence button will change to Update Licence Copyright QGate Software Limited. All rights reserved. 23

24 Configuring intelli-cti Configuring intelli-cti Device Client Devices The following steps outline how to configure an intelli-cti Device Client Device. Important Note: Before you perform this procedure, you should make sure that you intelli-cti Device Server is installed and running. 1. Start the intelli-cti Settings configuration program from the Windows Control Panel. 2. Click the Configure intelli-cti Devices... button in the Telephony Settings tab. 3. Highlight the device that you wish to configure and click the Configure... button. 4. Enter the name (or the IP Address) of your intelli-cti Device Server. 5. Enter the extension number that you wish to monitor. a. If required, you can also specify additional extensions to be monitored. Note: Primary extension will always be used for Outbound calls. 6. Click the Close button to close the Configure intelli-cti Telephony Device Client dialog. 7. Click the Close button to close the Configure Telephony Devices dialog. 8. Click the OK button to commit your changes and close the intelli-cti Configuration window. Note: You must restart intelli-cti for any configuration changes to take effect Copyright QGate Software Limited. All rights reserved. 24

25 Configuring intelli-cti Configuring intelli-cti and QGate Breeze User Settings The user interface of intelli-cti is provided by QGate Breeze. To configure QGate Breeze, proceed as follows: 1. Open up the Windows Control Panel. 2. Select the QGate Breeze Settings item, which will present the following window: 3. Select the QGate intelli-cti Application service from the list. 4. Click the Manage... button, which will display the following window: 5. Select whether you would like the Breeze/intelli-CTi side-bar to expand automatically when there is some activity on your telephone line. 6. Click the Save button to save your changes and close the window. 7. If you select to Manage the QGate intelli-cti Server, you will be taken to the same window as in Configuring intelli-cti System Settings on page Copyright QGate Software Limited. All rights reserved. 25

26 Configuring intelli-cti 8. Select the General Settings tab: 9. Select whether you want Breeze shown as a bar on the side of the screen: or as a tab on the side of the screen: 10. If you have more than one monitor, you can select which one Breeze will display on. 11. When you have finished, click the OK button Copyright QGate Software Limited. All rights reserved. 26

27 Testing intelli-cti Testing intelli-cti Installation / Set-up Check List To ensure your intelli-cti installation is complete and ready for testing, the following check list items should have been completed: Installation of the intelli-cti Device Server Installation of the intelli-cti client Installation / configuration of Windows Telephony Configuration of intelli-cti system settings Testing the intelli-cti Installation To test that the intelli-cti application has been successfully installed and configured, ensure the following tasks can be performed: intelli-cti Device Server test Note: This test is a true CTI environment test and does not apply to the Virtual Telephony Server environment. The first test is to ensure that the intelli-cti Device Server is installed, running and connected to your telephone system. Open up the intelli-cti Device Configuration application on your server and select the Classic Menu. Select the Extensions section. Make a telephone call using one of the extensions in the list and ensure that its state changes to OFFHOOK. Client Initialisation Test Start your QGate Breeze application from the icon provided (Start, All Programs, QGate Breeze, QGate Breeze ) Ensure your intelli-cti application is able to start successfully. If initialisation seems to be successful, continue to the next test. Connection Test Firstly, you must ensure the intelli-cti application can successfully connect to your intelli-cti Device Server. Make sure that your extension number is shown in the intelli-cti window. If your extension number is shown then this indicates that the intelli-cti client has connected to the intelli-cti Device Server successfully. If the connection is reported as being successful, continue to the next test. If not, consult the trouble shooting section on page Copyright QGate Software Limited. All rights reserved. 27

28 Testing intelli-cti Dial Out Test Once the previous tests have been completed successfully, the final test is to dial out. Using the telephone handset keypad, dial a valid destination number. Tip: We recommend the destination number for this test is an extension number on your telephone system, preferably within earshot, to ensure you are fully aware of the results. Once the dialing process is complete, a new call will be displayed in the intelli-cti window. When you hang up the call, the display in intelli-cti will indicate that the call is now idle. If this test was successful, you have successfully installed and configured intelli-cti. If not, consult the troubleshooting section page Copyright QGate Software Limited. All rights reserved. 28

29 ACD and Predictive Dialer Support ACD and Predictive Dialer Support ACD Support This section outlines how intelli-cti works in conjunction with ACD (Automatic Call Distribution) and Predictive Dialer systems. intelli-cti is not and does not provide ACD and / or Predictive Dialer functionality, however it will operate happily in conjunction with existing systems. ACD and / or Predictive Dialers are not required to run intelli-cti. An ACD (Automatic Call Distribution) system is an add-on component to a telephone system, which provides intelligent call management and call routing. The ACD component would typically be responsible for managing multiple calls into a system, queuing them, and intelligently routing them to available agents. intelli-cti provides complementary support for ACD systems, by acting as the recipient component of calls delivered from them. Most ACD systems have the inherent capability to integrate with customer database systems, to achieve intelligent call management (e.g. call routing). If ACD type functionality is required, we would recommend a separate ACD system be installed for the purposes of call management, along with intelli-cti providing the client-side call handling and application integration. Note: intelli-cti is not intended to replace existing ACD technology. Predictive Dialer Support A Predictive Dialer is a system that automatically dials a collection of telephone numbers, and on successfully establishing a call, delivers the active call back to an available agent. intelli-cti provides complementary support for Predictive Dialers, by acting as the recipient component of calls generated by the dialer. Most Predictive Dialer systems are driven by providing them with a list of telephone numbers to be dialed, which typically requires the numbers to be imported into the dialer system. intelli-cti is not intended to replace existing Predictive Dialer systems, however using the intelli-cti Application Toolkit (intelli CAT) does provide the means of developing custom call automation systems where appropriate. See the Predictive Dialing Using intelli-cti Application Toolkit (intelli CAT section below for further details. Potential Issues with Predictive Dialers There are many potential issues when using Predictive Dialers, where the information in the dialer system does not always relate to the data held within customer database systems. This results in agents not having the appropriate details available when processing the call. A recommendation to overcome this issue would be to integrate the dialing process within the customer database system. This can be easily achieved by using the intelli-cti Application Toolkit see below. Predictive Dialing Using intelli-cti Application Toolkit (intelli CAT) intelli-cti comes complete with a CTI Application Toolkit (intelli CAT), which enables systems to be rapidly developed with integration to intelli-cti. The intelli CAT component provides an ability to programmatically drive the call flow process (i.e. programmatically make calls, listen to telephony events etc). Using the intelli CAT component would enable the rapid development of a custom dialer process, which could be integrated within the customer database system (i.e. CRM system). The key advantages of this approach are naturally the integration of the call flow process with your customer data, and the agent s awareness of whom they are interacting with. For more information on developing CTI solutions with intelli CAT, see the intelli-cti Application Toolkit (intelli CAT) Developers Guide Copyright QGate Software Limited. All rights reserved. 29

Version 2.10 Sage CRM Getting Started Guide

Version 2.10 Sage CRM Getting Started Guide Version 2.10 Sage CRM Getting Started Guide Document Version 1.3 QGate Software Limited D2 Fareham Heights, Standard Way, Fareham Hampshire, PO16 8XT United Kingdom Tel +44 (0)1329 222800 info@qgate.co.uk

More information

Version 1.3.4 User Guide

Version 1.3.4 User Guide Version 1.3.4 User Guide Document Version 1.4 QGate Software Limited D2 Fareham Heights, Standard Way, Fareham Hampshire, PO16 8XT United Kingdom Tel +44 (0)1329 222800 info@qgate.co.uk www.qgate.co.uk

More information

Installing the TAPI Support Software

Installing the TAPI Support Software Installing the TAPI Support Software To install and set up the TAPI 2.1-compliant software, use the following steps: 1. Start Web Portal. 2. Click the Options tab. 3. Click the PC Integration tab. 4. Click

More information

HELP DOCUMENTATION E-SSOM DEPLOYMENT GUIDE

HELP DOCUMENTATION E-SSOM DEPLOYMENT GUIDE HELP DOCUMENTATION E-SSOM DEPLOYMENT GUIDE Copyright 1998-2013 Tools4ever B.V. All rights reserved. No part of the contents of this user guide may be reproduced or transmitted in any form or by any means

More information

Print Audit 6 Network Installation Guide

Print Audit 6 Network Installation Guide Print Audit 6 Network Installation Guide IMPORTANT: READ THIS BEFORE PERFORMING A PRINT AUDIT 6 INSTALLATION Print Audit 6 is a desktop application that you must install on every computer where you want

More information

Tech Tips Helpful Tips for Pelco Products

Tech Tips Helpful Tips for Pelco Products DX4104 UPDATING FROM THE NETWORK SERVER October 29, 2009 DX4104 UPDATING FROM THE NETWORK SERVER The Operation/Configuration manual provides users an option for updating the server through the network

More information

VERITAS Backup Exec 9.1 for Windows Servers Quick Installation Guide

VERITAS Backup Exec 9.1 for Windows Servers Quick Installation Guide VERITAS Backup Exec 9.1 for Windows Servers Quick Installation Guide N109548 Disclaimer The information contained in this publication is subject to change without notice. VERITAS Software Corporation makes

More information

Diamond II v2.3 Service Pack 4 Installation Manual

Diamond II v2.3 Service Pack 4 Installation Manual Diamond II v2.3 Service Pack 4 Installation Manual P/N 460987001B ISS 26APR11 Copyright Disclaimer Trademarks and patents Intended use Software license agreement FCC compliance Certification and compliance

More information

LPR for Windows 95/98/Me/2000/XP TCP/IP Printing User s Guide. Rev. 03 (November, 2001)

LPR for Windows 95/98/Me/2000/XP TCP/IP Printing User s Guide. Rev. 03 (November, 2001) LPR for Windows 95/98/Me/2000/XP TCP/IP Printing User s Guide Rev. 03 (November, 2001) Copyright Statement Trademarks Copyright 1997 No part of this publication may be reproduced in any form or by any

More information

Application Notes for Configuring NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider - Issue 1.

Application Notes for Configuring NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider - Issue 1. Avaya Solution & Interoperability Test Lab Application Notes for Configuring NMS Adaptive Suite with Avaya IP Office R8 using Avaya IP Office TAPI Service Provider - Issue 1.0 Abstract These Application

More information

Where a telephone number is displayed in prof.itplus, a green telephone icon may also be shown, as below.

Where a telephone number is displayed in prof.itplus, a green telephone icon may also be shown, as below. Overview prof.itplus can now be integrated with your telephone system to enable quick dial-out functions from a number of key screens to enhance user productivity and identify incoming calls where the

More information

BioWin Network Installation

BioWin Network Installation BioWin Network Installation Introduction This document outlines the procedures for installing the network version of BioWin. There are three parts to the network version installation: 1. The installation

More information

Archive Attender Version 3.5

Archive Attender Version 3.5 Archive Attender Version 3.5 Getting Started Guide Sherpa Software (800) 255-5155 www.sherpasoftware.com Page 1 Under the copyright laws, neither the documentation nor the software can be copied, photocopied,

More information

Desktop Deployment Guide ARGUS Enterprise 10.6. 5/29/2015 ARGUS Software An Altus Group Company

Desktop Deployment Guide ARGUS Enterprise 10.6. 5/29/2015 ARGUS Software An Altus Group Company ARGUS Enterprise 10.6 5/29/2015 ARGUS Software An Altus Group Company for ARGUS Enterprise Version 10.6 5/29/2015 Published by: ARGUS Software, Inc. 3050 Post Oak Boulevard Suite 900 Houston, Texas 77056

More information

VERITAS Backup Exec TM 10.0 for Windows Servers

VERITAS Backup Exec TM 10.0 for Windows Servers VERITAS Backup Exec TM 10.0 for Windows Servers Quick Installation Guide N134418 July 2004 Disclaimer The information contained in this publication is subject to change without notice. VERITAS Software

More information

Installing the Microsoft Network Driver Interface

Installing the Microsoft Network Driver Interface Installing the Microsoft Network Driver Interface Overview This guide explains how to install the PictureTel Live200 Microsoft Network Driver Interface (NDIS) software you have downloaded from PictureTel's

More information

Human Resources Installation Guide

Human Resources Installation Guide Human Resources Installation Guide Installing HR i Index Copyright 2001 Jenzabar, Inc. You may print any part or the whole of this documentation to support installations of Jenzabar software. Where the

More information

Virtual CD v10. Network Management Server Manual. H+H Software GmbH

Virtual CD v10. Network Management Server Manual. H+H Software GmbH Virtual CD v10 Network Management Server Manual H+H Software GmbH Table of Contents Table of Contents Introduction 1 Legal Notices... 2 What Virtual CD NMS can do for you... 3 New Features in Virtual

More information

DP-313 Wireless Print Server

DP-313 Wireless Print Server DP-313 Wireless Print Server Quick Installation Guide TCP/IP Printing (LPR for Windows 95/98/Me/2000) Rev. 03 (August, 2001) Copyright Statement Trademarks Copyright 1997 No part of this publication may

More information

Magaya Software Installation Guide

Magaya Software Installation Guide Magaya Software Installation Guide MAGAYA SOFTWARE INSTALLATION GUIDE INTRODUCTION Introduction This installation guide explains the system requirements for installing any Magaya software, the steps to

More information

Dell Statistica 13.0. Statistica Enterprise Installation Instructions

Dell Statistica 13.0. Statistica Enterprise Installation Instructions Dell Statistica 13.0 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or

More information

Hosted VoIP Outlook TAPI Integration

Hosted VoIP Outlook TAPI Integration Hosted VoIP Outlook TAPI Integration P a g e 1 This Document The purpose of this document is to describe how to download and install the TAPI (Telephony Application Program Interface) available at the

More information

IP Office TAPILink Installation

IP Office TAPILink Installation TAPILink Installation 15-601034 Issue 11d - (03 December 2009) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and

More information

INSTALLING AND USING ENTEL PROGRAMMER IN WINDOWS 7 Technical Support Bulletin

INSTALLING AND USING ENTEL PROGRAMMER IN WINDOWS 7 Technical Support Bulletin INSTALLING AND USING ENTEL PROGRAMMER IN WINDOWS 7 Rev 1.1 Technical Support Bulletin 1 GENERAL DESCRIPTION: Due to the structural changes in Windows 7 compared to previous Windows versions the following

More information

Installing USB Drivers With Microsoft Windows XP

Installing USB Drivers With Microsoft Windows XP Installing USB Drivers With Microsoft Windows XP Legal Notice No part of this guide may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any computer language,

More information

Distributing EmailSMS v2.0

Distributing EmailSMS v2.0 Distributing EmailSMS v2.0 1) Requirements Windows 2000/XP and Outlook 2000, 2002 or 2003, Microsoft.NET Framework v 2).NET Framework V 1 Rollout Microsoft.NET Framework v1 needed to run EmailSMS v2.0.

More information

Accounts Production Installation Guide

Accounts Production Installation Guide Accounts Production Installation Guide Copyright statement Sage (UK) Limited and Sage Hibernia Limited, 2014. All rights reserved. If this documentation includes advice or information relating to any matter

More information

Sage CRM. Sage CRM 7.3 CTI Guide

Sage CRM. Sage CRM 7.3 CTI Guide Sage CRM Sage CRM 7.3 CTI Guide Copyright 2014 Sage Technologies Limited, publisher of this work. All rights reserved. No part of this documentation may be copied, photocopied, reproduced, translated,

More information

Installation / Migration Guide for Windows 2000/2003 Servers

Installation / Migration Guide for Windows 2000/2003 Servers PSQL v9 SP1 (9.1) & Installation / Migration Guide for Windows 2000/2003 Servers Ebix, Inc. Corporate Headquarters Concourse Parkway, Suite 3200 Atlanta, GA 30328 USA Phone: 678-281-2020 Fax: 678-281-2019

More information

Sophos Anti-Virus for NetApp Storage Systems user guide. Product version: 3.0

Sophos Anti-Virus for NetApp Storage Systems user guide. Product version: 3.0 Sophos Anti-Virus for NetApp Storage Systems user guide Product version: 3.0 Document date: May 2014 Contents 1 About this guide...3 2 About Sophos Anti-Virus for NetApp Storage Systems...4 3 System requirements...5

More information

How do I EVOLVE to Best Practice Software?

How do I EVOLVE to Best Practice Software? How do I EVOLVE to Best Practice Software? This FAQ is intended to answer common questions about installing Best Practice Software on a new system when using the disc marked New installations. (Evolution

More information

Symantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide

Symantec Backup Exec TM 11d for Windows Servers. Quick Installation Guide Symantec Backup Exec TM 11d for Windows Servers Quick Installation Guide September 2006 Symantec Legal Notice Copyright 2006 Symantec Corporation. All rights reserved. Symantec, Backup Exec, and the Symantec

More information

Abila MIP. Installation User's Guide

Abila MIP. Installation User's Guide This is a publication of Abila, Inc. Version 2014.x Copyright 2013 Abila, Inc. All rights reserved. Abila, the Abila logos, and the Abila product and service names mentioned herein are registered trademarks

More information

INSTALLATION GUIDE. Trimble AutoBid Mechanical Software

INSTALLATION GUIDE. Trimble AutoBid Mechanical Software INSTALLATION GUIDE Trimble AutoBid Mechanical Software Revision A April 2014 F Englewood Office Trimble Navigation Limited 116 Inverness Drive East, Suite 210 Englewood, Colorado 80112 (800) 234-3758 Copyright

More information

User Installation Guide for SAS 9.1 Foundation for 64-bit Microsoft Windows

User Installation Guide for SAS 9.1 Foundation for 64-bit Microsoft Windows User Installation Guide for SAS 9.1 Foundation for 64-bit Microsoft Windows Installation Instructions Where to Begin SAS Setup Wizard Repair or Remove SAS Software Glossary Where to Begin Most people who

More information

SQL Server 2008 R2 Express Edition Installation Guide

SQL Server 2008 R2 Express Edition Installation Guide Hardware, Software & System Requirements for SQL Server 2008 R2 Express Edition To get the overview of SQL Server 2008 R2 Express Edition, click here. Please refer links given below for all the details

More information

INSTALLATION INSTRUCTIONS

INSTALLATION INSTRUCTIONS INSTALLATION INSTRUCTIONS Table of Contents Installation Instructions 1 Table of Contents 1 System Requirements 2 Installation 3 Selecting where to Install the Professional Server 3 Installing Prerequisites

More information

Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012. October 2013

Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012. October 2013 Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012 October 2013 This is a publication of Sage Software, Inc. Document version: October 17, 2013 Copyright

More information

Allworx OfficeSafe Operations Guide Release 6.0

Allworx OfficeSafe Operations Guide Release 6.0 Allworx OfficeSafe Operations Guide Release 6.0 No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy,

More information

Installation and Program Essentials

Installation and Program Essentials CS PROFESSIONAL SUITE ACCOUNTING PRODUCTS Installation and Program Essentials version 2015.x.x TL 28970 3/26/2015 Copyright Information Text copyright 1998 2015 by Thomson Reuters. All rights reserved.

More information

LPR for Windows 95 TCP/IP Printing User s Guide

LPR for Windows 95 TCP/IP Printing User s Guide LPR for Windows 95 TCP/IP Printing User s Guide First Edition Printed in Taiwan, R.O.C. RECYCLABLE Copyright Statement Trademarks Limited Warranty Copyright 1997 D-Link Corporation No part of this publication

More information

User Manual. 3CX VOIP client / Soft phone Version 6.0

User Manual. 3CX VOIP client / Soft phone Version 6.0 User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data

More information

Sophos Anti-Virus for NetApp Storage Systems startup guide

Sophos Anti-Virus for NetApp Storage Systems startup guide Sophos Anti-Virus for NetApp Storage Systems startup guide Runs on Windows 2000 and later Product version: 1 Document date: April 2012 Contents 1 About this guide...3 2 About Sophos Anti-Virus for NetApp

More information

MDM Mass Configuration Tool User s Manual

MDM Mass Configuration Tool User s Manual User s Manual First Edition, October 2010 www.moxa.com/product 2010 Moxa Inc. All rights reserved. Reproduction without permission is prohibited. User s Manual The software described in this manual is

More information

Installation and Program Essentials

Installation and Program Essentials CS PROFESSIONAL SUITE ACCOUNTING PRODUCTS Installation and Program Essentials version 2010.x.x TL 22538 (5/25/10) Copyright Information Text copyright 1998 2010 by Thomson Reuters/Tax & Accounting. All

More information

Title Page. Installation Guide. PowerChute plus Version 5.0.1. for Windows 95

Title Page. Installation Guide. PowerChute plus Version 5.0.1. for Windows 95 Title Page PowerChute plus Version 5.0.1 for Windows 95 Notice Page : PowerChute plus for Windows 95 version 5.0.1 PowerChute plus License Statement This software is protected by both United States copyright

More information

Network DK2 DESkey Installation Guide

Network DK2 DESkey Installation Guide VenturiOne Getting Started Network DK2 DESkey Installation Guide PD-056-306 DESkey Network Server Manual Applied Cytometry CONTENTS 1 DK2 Network Server Overview... 2 2 DK2 Network Server Installation...

More information

Administrator's Guide

Administrator's Guide SAP Business One PUBLIC Administrator's Guide Release Family 8.8 Applicable Release: SAP Business One 8.81 All Countries English August 2011 Contents 1. Introduction... 5 1.1. Application Components Overview...

More information

Compact Business Center Installation and User Manual

Compact Business Center Installation and User Manual Compact Business Center Installation and User Manual 40DHB0002USCK Issue 4 (02/17/03) Contents Introduction...3 Program Overview... 3 Licence... 3 Installing CBC...4 Hardware and Software Requirements...

More information

TANDBERG MANAGEMENT SUITE 10.0

TANDBERG MANAGEMENT SUITE 10.0 TANDBERG MANAGEMENT SUITE 10.0 Installation Manual Getting Started D12786 Rev.16 This document is not to be reproduced in whole or in part without permission in writing from: Contents INTRODUCTION 3 REQUIREMENTS

More information

Iridium Extreme TM Satellite Phone. Data Services Manual

Iridium Extreme TM Satellite Phone. Data Services Manual Iridium Extreme TM Satellite Phone Data Services Manual Table of Contents 1 OVERVIEW... 1 2 HOW IT WORKS... 1 3 BEFORE INSTALLING... 2 4 USB DRIVER INSTALLATION... 3 5 MODEM INSTALLATION AND CONFIGURATION...

More information

Installation Assistance... 3. Windows/Microsoft Updates... 3. Updating from Spectra 7.0.1 or 7.1... 4. Upgrading from Spectra 6.x...

Installation Assistance... 3. Windows/Microsoft Updates... 3. Updating from Spectra 7.0.1 or 7.1... 4. Upgrading from Spectra 6.x... Spectra 7.1.1/Access 2010 Windows Upgrade Installation Instructions Installation Assistance... 3 Windows/Microsoft Updates... 3 Updating from Spectra 7.0.1 or 7.1... 4 Important Notices... 4 Downloading

More information

StrikeRisk v6.0 IEC/EN 62305-2 Risk Management Software Getting Started

StrikeRisk v6.0 IEC/EN 62305-2 Risk Management Software Getting Started StrikeRisk v6.0 IEC/EN 62305-2 Risk Management Software Getting Started Contents StrikeRisk v6.0 Introduction 1/1 1 Installing StrikeRisk System requirements Installing StrikeRisk Installation troubleshooting

More information

CODESOFT Installation Scenarios

CODESOFT Installation Scenarios CODESOFT Installation Scenarios NOTES: CODESOFT is a separate install from existing versions of CODESOFT. You will need to make note of your current settings (default directories, etc.) so you can duplicate

More information

Abila MIP. Installation Guide

Abila MIP. Installation Guide This is a publication of Abila, Inc. Version 2015.x Copyright 2014 Abila, Inc. All rights reserved. Abila, the Abila logos, and the Abila product and service names mentioned herein are registered trademarks

More information

STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER

STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER Notes: STATISTICA VERSION 9 STATISTICA ENTERPRISE INSTALLATION INSTRUCTIONS FOR USE WITH TERMINAL SERVER 1. These instructions focus on installation on Windows Terminal Server (WTS), but are applicable

More information

SPECIALIST PRACTICE MANAGER

SPECIALIST PRACTICE MANAGER INSTALLATION GUIDE FOR SPECIALIST PRACTICE MANAGER using a MICROSOFT SQL SERVER DATABASE Updated October 2009 All rights reserved. No reproduction, transmission, transcription, storage in a retrieval system,

More information

Installing LearningBay Enterprise Part 2

Installing LearningBay Enterprise Part 2 Installing LearningBay Enterprise Part 2 Support Document Copyright 2012 Axiom. All Rights Reserved. Page 1 Please note that this document is one of three that details the process for installing LearningBay

More information

8x8 Virtual Office Telephony Interface for Salesforce

8x8 Virtual Office Telephony Interface for Salesforce 8x8 Virtual Office Telephony Interface for Salesforce Administrator Guide May 2014 The Champion For Business Communications Table of Contents 8x8 Virtual Office Telephony Interface for Salesforce.... 3

More information

Using MioNet. 2006 Senvid Inc. User Manual Version 1.07

Using MioNet. 2006 Senvid Inc. User Manual Version 1.07 Using MioNet Copyright 2006 by Senvid, Inc. All rights reserved. 2445 Faber Place, Suite 200, Palo Alto, CA 94303 Voice: (650) 354-3613 Fax: (650) 354-8890 1 COPYRIGHT NOTICE No part of this publication

More information

Dell Statistica Document Management System (SDMS) Installation Instructions

Dell Statistica Document Management System (SDMS) Installation Instructions Dell Statistica Document Management System (SDMS) Installation Instructions 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described

More information

Sophos Anti-Virus for NetApp Storage Systems startup guide. Runs on Windows 2000 and later

Sophos Anti-Virus for NetApp Storage Systems startup guide. Runs on Windows 2000 and later Sophos Anti-Virus for NetApp Storage Systems startup guide Runs on Windows 2000 and later Document date: July 2007 Contents About this guide...4 About Sophos Anti-Virus for NetApp Storage Systems...5

More information

Installation Notes for Outpost Network Security (ONS) version 3.2

Installation Notes for Outpost Network Security (ONS) version 3.2 Outpost Network Security Installation Notes version 3.2 Page 1 Installation Notes for Outpost Network Security (ONS) version 3.2 Contents Installation Notes for Outpost Network Security (ONS) version 3.2...

More information

Backup Server DOC-OEMSPP-S/6-BUS-EN-21062011

Backup Server DOC-OEMSPP-S/6-BUS-EN-21062011 Backup Server DOC-OEMSPP-S/6-BUS-EN-21062011 The information contained in this guide is not of a contractual nature and may be subject to change without prior notice. The software described in this guide

More information

Welcome to the QuickStart Guide

Welcome to the QuickStart Guide QuickStart Guide Welcome to the QuickStart Guide This QuickStart Guide provides the information you need to install and start using Express Software Manager. For more comprehensive help on using Express

More information

InformationNOW Upgrading to Microsoft SQL Server 2008

InformationNOW Upgrading to Microsoft SQL Server 2008 InformationNOW Upgrading to Microsoft SQL Server 2008 About this Document This document provides the steps necessary to update the district s InformationNOW database and reporting engine platform from

More information

Software Activation. high security remote access. NCP Secure Entry Client

Software Activation. high security remote access. NCP Secure Entry Client Software Activation high security remote access NCP Secure Entry Client Copyright Considerable care has been taken in the preparation and publication of this manual, errors in content, typographical or

More information

LifeCyclePlus Version 1

LifeCyclePlus Version 1 LifeCyclePlus Version 1 Last updated: 2014-04-25 Information in this document is subject to change without notice. Companies, names and data used in examples herein are fictitious unless otherwise noted.

More information

Database Administration Guide

Database Administration Guide Database Administration Guide 092211 2011 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying,

More information

Allworx Installation Course

Allworx Installation Course VPN Hello and welcome. In the VPN section we will cover the steps for enabling the VPN feature on the Allworx server and how to set up a VPN connection to the Allworx System from your PC. Page 1 VPN The

More information

Juris Installation / Upgrade Guide

Juris Installation / Upgrade Guide Juris Installation / Upgrade Guide Version 2.7 2015 LexisNexis. All rights reserved. Copyright and Trademark LexisNexis, Lexis, and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties

More information

Inmagic ODBC Driver 8.00 Installation and Upgrade Notes

Inmagic ODBC Driver 8.00 Installation and Upgrade Notes Inmagic ODBC Driver 8.00 Installation and Upgrade Notes Thank you for purchasing the Inmagic ODBC Driver for DB/Text. This document is for new and upgrade customers. Use the Inmagic ODBC Driver to develop

More information

Installation Manual (MSI Version)

Installation Manual (MSI Version) Installation Manual (MSI Version) 1. SYSTEM REQUIREMENTS... 2 2. INSTALLATION INSTRUCTIONS... 2 2.1 REMOTE INSTALLATION USING GROUP POLICY... 2 2.1.1 Assigning Software...2 2.1.2 Publishing Software...2

More information

ACTIVE DIRECTORY DEPLOYMENT

ACTIVE DIRECTORY DEPLOYMENT ACTIVE DIRECTORY DEPLOYMENT CASAS Technical Support 800.255.1036 2009 Comprehensive Adult Student Assessment Systems. All rights reserved. Version 031809 CONTENTS 1. INTRODUCTION... 1 1.1 LAN PREREQUISITES...

More information

VirtualXP Users Guide

VirtualXP Users Guide VirtualXP Users Guide Contents Chapter 1: Introduction... 2 Chapter 2: Install and Uninstall VirtualXP... 3 2.1 System Requirement... 3 2.2 Installing VirtualXP... 3 2.3 Uninstalling VirtualXP... 3 Chapter

More information

Portions of this product were created using LEADTOOLS 1991-2009 LEAD Technologies, Inc. ALL RIGHTS RESERVED.

Portions of this product were created using LEADTOOLS 1991-2009 LEAD Technologies, Inc. ALL RIGHTS RESERVED. Installation Guide Lenel OnGuard 2009 Installation Guide, product version 6.3. This guide is item number DOC-110, revision 1.038, May 2009 Copyright 1992-2009 Lenel Systems International, Inc. Information

More information

Guide to Installing BBL Crystal MIND on Windows 7

Guide to Installing BBL Crystal MIND on Windows 7 Guide to Installing BBL Crystal MIND on Windows 7 Introduction The BBL Crystal MIND software can not be directly installed on the Microsoft Windows 7 platform, however it can be installed and run via XP

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

Installation Manual UC for Business Unified Messaging for Exchange 2010

Installation Manual UC for Business Unified Messaging for Exchange 2010 Installation Manual UC for Business Unified Messaging for Exchange 2010 NEC Corporation nec.com Unified Messaging for Exchange Installation Manual - Exchange 2010 Edition Table of Contents About this Manual...

More information

SafeGuard Enterprise upgrade guide. Product version: 7

SafeGuard Enterprise upgrade guide. Product version: 7 SafeGuard Enterprise upgrade guide Product version: 7 Document date: December 2014 Contents 1 About this guide...3 2 Check the system requirements...4 3 Download installers...5 4 About upgrading...6 4.1

More information

Microsoft Dynamics CRM

Microsoft Dynamics CRM Microsoft Dynamics CRM How to install & configure Microsoft Dynamics CRM 2016 for Outlook Before starting, it is important to be aware of the following points: To install Microsoft Dynamics CRM 2016 for

More information

Omtool Server Monitor administrator guide

Omtool Server Monitor administrator guide Omtool Server Monitor administrator guide May 29, 2008 (4.0342-AA) Omtool, Ltd. 6 Riverside Drive Andover, MA 01810 Phone: +1/1 978 327 5700 Toll-free in the US: +1/1 800 886 7845 Fax: +1/1 978 659 1300

More information

MiVoice Integration for Salesforce

MiVoice Integration for Salesforce MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce

More information

Database Administration Guide

Database Administration Guide Database Administration Guide 013008 2008 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying,

More information

Installation Guide for Windows May 2016

Installation Guide for Windows May 2016 Installation Guide for Windows May 2016 1 Welcome to KITE Client Software for Windows Note: The KITE Client software is supported for both 32-bit and 64-bit Windows computers. The Kansas Interactive Testing

More information

CUCM 9.x Configuration Manual for Arc Premium

CUCM 9.x Configuration Manual for Arc Premium CUCM 9.x Configuration Manual for Arc Premium Version 6.0.0 2003-2013 Arc Solutions (International) Ltd. All rights reserved No part of this documentation may be reproduced in any form or by any means

More information

Vodafone Text Centre User Guide for Microsoft Outlook

Vodafone Text Centre User Guide for Microsoft Outlook Vodafone Text Centre User Guide for Microsoft Outlook 1 Contents Introduction 1 System requirements 2 Installation 3 The installation guide 3 First use 5 Send a message 8 Select recipient 8 Enter the message

More information

Setting Up the Device and Domain Administration

Setting Up the Device and Domain Administration Setting Up the Device and Domain Administration Install a Host Support Program on your Computer A NetVault7.1 program must be installed on the computer(s) used by the administrator(s) of your backup service.

More information

Maintaining the Content Server

Maintaining the Content Server CHAPTER 7 This chapter includes the following Content Server maintenance procedures: Backing Up the Content Server, page 7-1 Restoring Files, page 7-3 Upgrading the Content Server, page 7-5 Shutting Down

More information

14.1. bs^ir^qfkd=obcib`qflk= Ñçê=emI=rkfuI=~åÇ=léÉåsjp=eçëíë

14.1. bs^ir^qfkd=obcib`qflk= Ñçê=emI=rkfuI=~åÇ=léÉåsjp=eçëíë 14.1 bs^ir^qfkd=obcib`qflk= Ñçê=emI=rkfuI=~åÇ=léÉåsjp=eçëíë bî~äì~íáåö=oéñäéåíáçå=ñçê=emi=rkfui=~åç=lééåsjp=eçëíë This guide walks you quickly through key Reflection features. It covers: Getting Connected

More information

Installing the Webstation

Installing the Webstation CardioPerfect Webstation 1.0 Installing the Webstation Directions for Use Welch Allyn 4341 State Street Road Skaneateles Falls, NY 13153-0220 USA www.welchallyn.com Welch Allyn CardioPerfect Webstation

More information

Installation Instructions Release Version 15.0 January 30 th, 2011

Installation Instructions Release Version 15.0 January 30 th, 2011 Release Version 15.0 January 30 th, 2011 ARGUS Software: ARGUS Valuation - DCF The contents of this document are considered proprietary by ARGUS Software, the information enclosed and any portion thereof

More information

Census. di Monitoring Installation User s Guide

Census. di Monitoring Installation User s Guide Census di Monitoring Installation User s Guide 1 r1 Contents Introduction... 3 Content overview... 3 Installing Windows 2003 Server Components... 4 System requirements... 4 di Monitoring Web Set-up...

More information

Forms Printer User Guide

Forms Printer User Guide Forms Printer User Guide Version 10.51 for Dynamics GP 10 Forms Printer Build Version: 10.51.102 System Requirements Microsoft Dynamics GP 10 SP2 or greater Microsoft SQL Server 2005 or Higher Reporting

More information

MyNetFone Virtual Fax. Virtual Fax Installation

MyNetFone Virtual Fax. Virtual Fax Installation Table of Contents MyNetFone Virtual Fax MyNetFone Virtual Fax Installation... 1 Changing the SIP endpoint details for the fax driver... 11 Uninstalling Virtual Fax... 13 Virtual Fax Installation Follow

More information

IP Office - Job Aid Dialing from Windows using TAPI

IP Office - Job Aid Dialing from Windows using TAPI IP Office - Job Aid Dialing from Windows using TAPI Summary This document shows how TAPI Lite, provided as a free application on the IP Office User Applications CD, can be used with Windows applications

More information

Sage 200 Web Time & Expenses Guide

Sage 200 Web Time & Expenses Guide Sage 200 Web Time & Expenses Guide Sage (UK) Limited Copyright Statement Sage (UK) Limited, 2006. All rights reserved If this documentation includes advice or information relating to any matter other than

More information

CentreWare Internet Services Setup and User Guide. Version 2.0

CentreWare Internet Services Setup and User Guide. Version 2.0 CentreWare Internet Services Setup and User Guide Version 2.0 Xerox Corporation Copyright 1999 by Xerox Corporation. All rights reserved. XEROX, The Document Company, the digital X logo, CentreWare, and

More information

Bitrix Site Manager ASP.NET. Installation Guide

Bitrix Site Manager ASP.NET. Installation Guide Bitrix Site Manager ASP.NET Installation Guide Contents Introduction... 4 Chapter 1. Checking for IIS Installation... 5 Chapter 2. Using An Archive File to Install Bitrix Site Manager ASP.NET... 7 Preliminary

More information