Cisco CallManager Version 3.0

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1 Cisco CallManager Version 3.0 Product Overview Cisco CallManager is the software-based call-processing component of the Cisco IP telephony solution, part of Cisco AVVID (Architecture for Voice, Video and Integrated Data). The software extends enterprise telephony features and functions to packet telephony network devices such as IP phones, media processing devices, voice-over-ip (VoIP) gateways, and multimedia applications. Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through Cisco CallManager s open telephony application programming interface (API). Cisco CallManager is installed on the Cisco Media (MCS). Key Features and Benefits The Cisco CallManager software product includes a suite of integrated voice applications that perform voice conferencing, manual attendant, bulk administration and simple billing and quality monitoring functions. Supplementary and enhanced services such as hold, transfer, forward, conference, multiple line appearances, automatic route selection, speed dial, lastnumber redial, and other features are extended to IP phones and gateways. Because it is a software application, enhancing its capabilities in production environments is a matter of upgrading software on the server platform, thereby avoiding expensive hardware upgrade costs. Further, Cisco CallManager and all phones, gateways, and applications may be distributed across an IP network, providing a distributed, virtual telephony network. The benefit of this architecture is improved system availability and scalability. Call admission control ensures that voice quality of service (QoS) is maintained across constricted WAN links, and automatically diverts calls to alternate Public Switched Telephone Network (PSTN) routes when WAN bandwidth is not available. Cisco CallManager is installed on the Cisco high-availability server platforms, the Media s (MCS). A Web-browsable interface to the configuration database is available for remote device and system configuration. HTML-based online help is available for users and administrators. Cisco CallManager Version 3.0(4) significantly enhances the scalability, distributability, and availability of the enterprise IP telephony solution. Multiple Cisco CallManager servers are clustered and managed as a single entity. The capability of clustering multiple call-processing servers on an IP network is unique in the industry and highlights the industry-leading architecture of Cisco AVVID. Scalability for up to 10,000 users per cluster is provided. By interlinking multiple clusters, system capacity can be increased to up to tens of thousands of users per multisite system. Clustering aggregates the power of multiple, distributed Cisco CallManagers, enhancing the scalability and accessibility of the servers to phones, gateways, and applications. Triple server redundancy improves overall system availability. TAPI and JTAPI interfaces allow a rich set of Cisco and third-party vendor IP-enabled voice applications to augment base system capabilities. Version 3.0 capabilities include toll restriction by user group, database configuration changes without system restart, and system serviceability enhancements. The administrative user interface has been substantially altered to reduce administrative burden when managing a large network of devices and users. Users benefit from the new call pickup-group feature as well as from the support of the first of a new generation of Cisco IP phones, the Cisco IP Phone models 7960, 7910 and Finally, Cisco software-only voice and multimedia applications such as the Cisco Low-End Interactive Voice Response system, Cisco IP Contact Center, Cisco Automated Attendant, and Cisco SoftPhone are applications that interact with the Cisco CallManager through telephony APIs are available. These applications extend its capability and expand the applications space within Cisco AVVID. The benefit to the customer is distributed, next generation applications which can interact with e-business applications. Table 24-4: Feature List for CallManager Version 3.0 Feature Alternate Automatic Routing Attenuation/gain adjustment per gateway Automated bandwidth selection per call Automatic Route Selection Call admission control Visit Cisco Connection Online at 1

2 Feature Comfort Noise Generation (79XX phones, Catalyst 6XXX gateways, IOS gateways) Digit analysis and call treatment (digit string insertion, deletion, stripping, dial access codes) Distributed call processing Deployment of devices and applications across an IP network Clusters of Cisco CallManager servers Max 2,500 devices per Cisco Call Manager server Max BHCC 50,000 per Cisco CallManager server Six Cisco CallManager servers per cluster Max BHCC 125,000 per Cisco CallManager cluster Max 10,000 IP phones per cluster Inter-cluster scalability to ten sites/clusters through H.323 gatekeeper Intra-cluster feature transparency Intra-cluster single point configuration FAX over IP G.711 pass-through H.323 interface to selected third party devices Hot line/plar Interface to H.323 gatekeeper for scalability and call admission control Multi-location dial plan partition Multiple ISDN protocol support Multiple remote CallManager platform administration and debug utilities Operating system remote terminal viewer Platform and database debugging tools show command using command line interface Real-time and historical application performance monitoring through OS tools and through SNMP Real-time event monitoring and presentation to common syslog Call trace utility Multi-site (cross-wan) capability with call admission control Multi-tenant dial plan partition Off-premise station (OPX) Outbound call blocking system Out-of-band DTMF signaling over IP PSTN failover Redundancy Third-party applications support Shared resource/application management and configuration Triple Cisco CallManager redundancy per device (phones, gateway) with automated failover and recovery Trunk groups Broadcast paging through FXS SMDI for message waiting indication Hook-flash transfer support on FXS gateways TAPI 2.1 service provider (TSP) interface (3.0(4)) JTAPI 1.3 service provider interface (3.0(4)) Billing and call statistics Transcoder resource Conference bridge resource 2 Cisco Product Catalog, February, 2002

3 Feature Silence suppression, voice activity detection Simplified Non-NANP numbering plan support Simplified North American Numbering Plan (NANP) support SMDI interface for message waiting indication Toll restriction dial plan partition Unified device and system configuration Unified dial plan Table 24-5: User Features for Cisco CallManager 3.0(4) Feature Answer/answer release Auto-answer (30VIP only) Call Connection Call Forward-All (off-net/on-net) Call Forward-Busy Call Forward-No Answer Call hold/retrieve Call park/pickup Call pickup group-directed Call pickup group-universal Call status per line (state, duration, number) Call waiting/retrieve Calling Line Identification CLID Calling Party Name Identification CNID Direct Inward Dial DID Direct Outward Dial DOD Directory dial from phone (3.0(4)) Distinctive ring (internal vs. external) Distinctive ring per phone Hands-free, full duplex speakerphone html help access from phone Last Number Redial (off-net/on-net) Message Waiting Indication Multi-party conference Ad-hoc with add-on, Meet-me Multiple line appearances per phone Mute speakerphone and handset Off-hook dialing Operator attendant Web-browser interface, Loop key notification, Log-on/log-off, Busy/Available, Left/right hand access, Headphone access, Busy Lamp Field, Direct Station Select, Drag and drop transfer, Call status (state, duration, number) (3.0(4)) Privacy QoS statistics at phone Single button data collaboration on SoftPhone chat, whiteboard, app sharing (3.0(4)) Visit Cisco Connection Online at 3

4 Feature Single directory number, multiple phones bridged line appearances Speed dial multiple speed dials per phone Station volume controls (audio, ringer) Transfer with consultation hold User configured speed dial, call forward-all through web-access Web services access from phone (3.0(4)) Table 24-6: Administrative Features for Cisco Call Manager 3.0 Feature Application discovery and registration to SNMP manager Call Detail Records Centralized, replicated configuration database, distributed web-based management consoles Configurable and default ringer WAV files per phone Database automated change notification Date/time display format configurable per phone Debug information to common syslog file Device addition through wizards Device downloadable feature upgrades Phones, hardware transcoder resource, hardware conference bridge resource, VoIP gateway resource Device groups and pools for large system management Device mapping tool IP address to MAC address DHCP block IP assignment phones and gateways Dialed number translation table (inbound/outbound translation) DNIS Dialed Number Identification Service Emergency 911 service H.323 compliant interface to H.323 clients, gateways, and gatekeepers JTAPI 1.3 computer telephony interface (3.0(4)) LDAP v3 directory interface (post-3.0(4)) MGCP support to Cisco VG200, AS2600 and AS3600 VoIP gateways Native supplementary services support to Cisco H.323 gateways Paperless phone display driven button labels on phones Performance monitoring SNMP statistics from applications to SNMP manager or to operating system Performance Monitor QoS statistics delivery per call, per device RDNIS Redirected DNIS, outbound, offnet through DT-24+, DE-30+ Select specified line appearance to ring Select specified phone to ring Single CDR per cluster Single point system/device configuration Sortable component list by device and directory System event reporting to common syslog or operating system event viewer TAPI 2.1 computer telephony interface (3.0(4)) Time zone configurable per phone 4 Cisco Product Catalog, February, 2002

5 Specifications Feature Y2K compliance Zero cost automated phone moves Zero cost phone adds Table 24-7: Requirements for Cisco CallManager Cisco Media Cisco CallManager Version 3.0 Cisco CallManager Version 3.0 configuration database Cisco CallManager administration software Cisco ConferenceBridge Cisco Web Attendant Console Highly available server, suitable for platform mounting in 19-inch racks Call processing and call-control application Contains system and device configuration information, including dial plan (included with Cisco CallManager software) Web-browsable application provides the graphical user interface to the Cisco CallManager database (included with Cisco CallManager software) Voice conferencing application (included with Cisco CallManager software) Software-only, Web-browsable manual attendant console (3.0(4)) (included with Cisco CallManager software) Visit Cisco Connection Online at 5

6 Ordering Information Where to buy Cisco products Visit Product and Part Numbers Part Numbers for the Cisco CallManager Part Description Cisco CallManager & uone Hardware/ Software Platforms Cisco Media 7822 Cisco Media 7835 MCS-7835 Server (with Tape Drive) MCS-7835 Server (without Tape Drive) Cisco CallManager 3.0 Upgrade CD (to upgrade from CM 2.4) Cisco CallManager & uone Hardware/ Software Platforms SPARES 9.1 GB SCSI Drive Spare for the Media 18.2 GB SCSI Drive Spare for the Media DL380 CPU Fan Spare for the Media 12/24 DAT Tape Drive Spare for the Media 1600 I/O Fan with Bracket for the Media RIB Card Spare for the Media Redundant Power Supply Spare for the MCS Smart Array Controller 221 Spare for the MCS 1600 SPS- 130CFM Fan for the Media 256MB SDRAM (100MHz) for MCS- 7820/ MB SDRAM (100MHz) For MCS- 7820/ MB SDRAM (100MHz) For MCS- 7820/ MB SDRAM (133MHz) For MCS MB SDRAM (133MHz) For MCS MB SDRAM (133MHz) For MCS MB SDRAM (100MHz) For MCS Part Number MCS-7822 MCS-7835 MCS-7835-TD MCS-7835-NTD SW-MCSUPG-2.X-3.0= MCS-SPARE-9GB= MCS-SPARE-18GB= MCS-SPARE-CPUFAN= MCS-SPARE-DAT= MCS-SPARE-IOFAN= MCS-SPARE-RIB= MCS-SPARE-RPS= MCS-SPARE-SAC-221= MCS-SPARE-SPSFAN= MEM-782X = MEM-782X = MEM-782X = MEM = MEM = MEM = MEM = 6 Cisco Product Catalog, February, 2002

7 Part Description 256MB SDRAM (100MHz) For MCS Part Number MEM = Documentation For part numbers for product specific documentation, visit d1.htm Visit Cisco Connection Online at 7

8 8 Cisco Product Catalog, February, 2002

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