Find a Ride Waukesha County

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1 Find a Ride Waukesha County Transportation Options in Waukesha County 2010

2 Find a Ride Waukesha County 2010 This guide is designed to help the residents of Waukesha County locate transportation options that best suit their needs. We hope this guide is helpful in getting you where you want to go. The funding for this guide is provided by a New Freedom Grant from the Wisconsin Department of Transportation. See for information. This guide is not an endorsement by Interfaith Senior Programs, Inc. of the providers listed, rather this guide is intended to present residents of Waukesha County with the most detailed information about transportation services available in the area. *Please note that the information provided in this guide is subject to change, and may not be inclusive of every option. Transportation providers are encouraged to contact Interfaith Senior Programs at with corrections and additions.*

3 Table Of Contents Transportation Service Levels...1 Public Transportation...2 Specialized Transit...4 Subsidized Taxi Programs...11 Medical Transportation...20 Other Transportation Services...32 Waukesha To Milwaukee Counties...41 Resharpening Driving Skills...44 Handicap Parking Permits...45 I.D. Card Information...45

4 Transportation Services Service Levels Fixed Route waits at bus stop for bus. Curb-To-Curb Rider goes to bus route and Rider goes to vehicle on their own when ride arrives. Driver drops rider off at the destination and returns to pick up rider for return trip back to residence. Door-To-Door Driver goes to residence door for rider and escorts to entrance of their destination. Driver returns to pick up rider after appointment and assists the rider back to the entrance of residence door. Door-Thru-Door Driver goes into residence, assists the rider into vehicle, escorts the rider into destination, and stays for the duration of the appointment. Driver then drives rider back to the residence and assists them back into the home. 1

5 Public Transportation Waukesha Metro Transit Metro Transit service boundaries include the City and Town of Waukesha, with service to Brookfield Square and WCTC in Pewaukee. When riding Waukesha Metro Transit, one can apply for the reduced fare program. This is available to Elderly and Disabled persons. *If you already have a Medicare card you automatically qualify for the program. All you have to do is show the Medicare card to the bus operator to qualify for the reduced fare. If you do not have a Medicare card, you must be certified by a physician or approved agency to receive the reduced fare and complete application forms. Call to receive the forms necessary to complete the certification steps for the reduced fare program. If you have any questions about how to use the bus, please call Metro Transit for training and information at or log onto 2

6 Waukesha Metro Transit Phone: Badger Drive Waukesha, WI Service boundaries include the City and Town of Waukesha, with service to Brookfield Square and WCTC in Pewaukee. Also Express Commuter Routes provide service to Milwaukee. Monday Friday: 5:30am 9:30pm Saturday: 8am 10pm Sunday: 9am 7pm $1.00 with ID for disability and elderly per one-way trip $2.00 adults per one-way trip $1.35 children per one-way trip (4 and under are free) None Stop to Stop on Fixed Route None Service Priorities First come, first served 3 Bus schedules are available at local grocery stores, drug stores, and area gas stations. Information regarding specific routes can also be obtained by calling Metro Transit at

7 Public Transportation Specialized Transit This form of transportation is available to older adults and adults with disabilities living in Waukesha County who are unable to use the Waukesha Metro Transit fixed route bus service. These services are subsidized for those who are eligible. You must contact the service directly to apply for eligibility and the subsidized fare. Please see the following section for contact information. The following specialized transportation services are available: Waukesha Metro Transit Metrolift Waukesha County ADA Parallel Corridor Paratransit Service Aging and Disability Resource Center (ADRC) of Waukesha County RideLine Program Aging and Disability Resource Center (ADRC) of Waukesha County Taxi Program Aging and Disability Resource Center (ADRC) of Waukesha County Shuttle Program 4

8 Waukesha Metro Transit Metrolift Phone: Badger Drive Waukesha, WI Metrolift operates within 3/4 mile of Waukesha Metro Transit fixed bus routes. Monday Friday: 5:30am 9:30pm Saturday: 8am 10pm Sunday: 9am 7pm Eligibility For persons unable to use the Waukesha Metro Transit fixed route bus service. Request a Metrolift application by calling Waukesha Metrolift at or at on the Metrolift page. Must be approved before using service. $3.75 per one-way trip Make next day reservation by 6:00pm the day before. Reservations can be made up to two weeks in advance. Curb-to-Curb None Service Priorities None 5

9 Waukesha County Transit ADA Parallel Corridor Paratransit Service Phone: Badger Drive Waukesha, WI Origin and destination of the ride must fall within the ADA Paratransit Corridor (along I-94). The corridor parallels the service areas surrounding Waukesha Metro Route 901 and extends approximately one mile on either side of Route 901 along I-94 from Waukesha to Milwaukee. Schedule is the same as Route 901 schedule. Contact Waukesha Metro Transit for a current schedule and application. Eligibility Service is provided to individuals with disabilities according to the Americans with Disabilities Act for those unable to use fixed route transit services. Request an application by calling Waukesha Metrolift at or at on the Metrolift page. $ $7.50 depending on pick up and drop off locations Make next day reservations by 5:00 pm the day before. Door-to-Door 6

10 Aging and Disability Resource (ADRC) Center of Waukesha County Taxi Program Phone: Riverview Avenue Waukesha, WI Call for an application to qualify for the subsidized taxi rate. This service is not wheelchair accessible. Trips within taxi service provider area. Call individual taxi service provider for information. Varies by service provider see individual taxi listings in this booklet Eligibility For Waukesha County residents only. Individual must be a non or limited driver, 65 years of age or older OR between 18 and 65 years of age and receiving SSI or SSDI. Passenger must be able to enter and exit a car with little or no assistance. Individuals pay a minimum of $3.50 towards the cost of each one-way trip. If the total cost of a one-way trip is greater than $9.00 the passenger is responsible to pay the amount over $9.00. Next day reservations are requested. Some same day requests may be honored. Contact taxi service provider. Curb-to-Curb 7

11 Aging and Disability Resource Center (ADRC) of Waukesha County RideLine Program Phone: (Meda-Care Vans) 500 Riverview Avenue Waukesha, WI Within Waukesha County (parts of Milwaukee County for medical services only if service is not available in Waukesha County) Monday Friday: 6am 6pm Eligibility Call for application or go to For Waukesha County residents only. Individual must be a non or limited driver 65 years of age or older OR under 65 years of age and uses a cane, crutches, walker, wheelchair, scooter, or is legally blind. Fares are determined on a sliding scale between $3.50 $17.00 for a one-way trip hours Door-to-Door Yes 8

12 Menomonee Falls Senior Shuttle Bus Phone: N87 W17391 Main Street Menomonee Falls, WI Village of Menomonee Falls Monday Thursday: 9am 2pm and 4pm 5pm Friday: 9am 2pm First Thursday to Brookfield Square: 9am 2pm Sunday: 8am 1pm $2 per one-way trip 24 hours required Door-to-Door No Village of Menomonee Falls residents 60 years or older Ambulatory Trip Purposes Medical Shopping and banking Social 9

13 Sussex Senior Shuttle Phone: W240 N5765 Maple Avenue Sussex, WI Fixed route around Sussex/Lisbon Monday and Thursday: 9am 1pm $3 round-trip within Sussex/Lisbon area $25 for 10 tickets 24 hour notice required for the once a month trip to Food Pantry (call for more information), and for trips to Sussex Community Center for lunch. Curb-to-Curb, fixed route No Age 55 and older Must be ambulatory and able to use stairs on a school bus - No Lift Priorities Shopko, Kohls, Walgreens, Food Pantry, Community Center, Salvation Army, Dollar Store, Aldi, K-Mart, Wal-Mart, Piggly Wiggly, Pick-N-Save, Associated Bank Special Needs Served Assistance on and off the bus, and help with packages 10

14 Phone: Main Street Waukesha, WI All Day Taxi City of Waukesha and local surrounding communities Sunday - Wednesday: Thursday - Saturday: Rates based on zones 24 hour notice recommended Door-to-Door No No wheelchairs 6am-2am 24 hours a day 11

15 Ann Marie Ryan s Transportation Taxi Service Phone: P.O. Box 0133 Waukesha, WI City and Town of Waukesha, Parts of Brookfield and Pewaukee Monday Friday: 8am 4pm $3.50 plus any amount over $9.00 for Waukesha County Subsidized Taxi Card holders Rates based on mileage for the general public 24 hours required Door-to-Door No Must be ambulatory Trip Purposes As needed 12

16 Best Cab of Waukesha Phone: W Broadway Avenue Waukesha, WI Waukesha County 24 hours a day/7 days a week $3.50 plus any amount over $9.00 for Waukesha County Subsidized Taxi Card holders $8.00 base rate for the general public None Curb-to-Curb No No wheelchairs Trip Purposes As needed 13

17 Elmbrook Senior Taxi Inc. Phone: W. River Birch Drive Brookfield, WI City and Town of Brookfield, Elm Grove, Butler, Froedtert and Mayfair Areas Monday Friday: 9am 4:30pm $3.50 plus any amount over $9.00 for Waukesha County Subsidized Taxi Card holders $9.00 per one-way trip for the general public $10.50 one-way trip into Milwaukee County for the general public 24 hour notice requested, first come, first served Door-to-Door No Must be a resident of the City or Town of Brookfield, Elm Grove or Butler Trip Purposes Medical Shopping Social Hair Appointments Employment 14

18 Lake Country Cares Cab, Inc. Phone: W287 N3700 North Shore Drive Pewaukee, WI Hartland, Delafield, Nashotah, Merton, and parts of Pewaukee and Oconomowoc Monday Friday: 8:30am 5pm $3.50 plus any amount over $9.00 for Waukesha County Subsidized Taxi Card holders $8.00 per one-way trip for the general public 24 hour notice requested if possible Door-to-Door No Riders must 65 years of age or older and/or ambulatory disabled adults No nursing home residents Trip Purposes Medical Shopping (including groceries) Social Employment and education 15

19 Muskego Senior Taxi Phone: W181 S8540 Lodge Boulevard Muskego, WI Muskego, Big Bend, Vernon Monday Friday: 9am 4pm $3.50 per one-way trip plus any amount over $9 for Waukesha County Subsidized Taxi Card holders 24 hours Door-to-Door No Muskego residents age 65 and older Adults with disabilities who are ambulatory Trip Purposes Medical Shopping Social Work Recreational 16

20 New Berlin Senior Taxi Phone: W National Avenue New Berlin, WI New Berlin, Brookfield Square, Mayfair area, Medical Centers West of 84 th Street Monday Friday: 9am 4:30pm Please contact New Berlin Senior Taxi at for information regarding our fare structure 24 hours required Door-to-Door No 65 years of age or older AND ambulatory disabled adults over 18 years of age Must be ambulatory First come, first served Must be a resident of New Berlin Trip Purposes Medical Shopping and banking Social and employment Beauty/Barber Shops 17

21 Oconomowoc Silver Streak Phone: P.O. Box 561 Oconomowoc, WI The City of Oconomowoc, east to the YMCA at Pabst Farms, south to valley road, north to Lang road and west to the Jefferson County line. Parts of the Town of Summit. Monday Friday: 8:30am 5pm $4.50 per one-way trip $3.50 for Waukesha County Subsidized Taxi Card holders Call upon request. Advanced reservations are appreciated. Door-to-Door No Subsidized riders must complete application and be residents of Waukesha County Non-drivers, 65 years of age OR age and receiving SSI or SSDI Trip Purposes As needed 18

22 Seniors on the Go! Phone: North Rochester P.O. Box 691 Mukwonago, WI Mukwonago, Vernon, Big Bend, Eagle Monday Friday: 9am 4pm $3.50 per one-way trip plus any amount over $9 for Waukesha County Subsidized Taxi Card holders Highly recommended Door-to-Door No Subsidized riders must be Waukesha County residents and receiving SSDI, OR Over 65 and a non or limited driver Must be able to enter and exit vehicle with little or no assistance Trip Purposes All/Open 19

23 Medical Transportation For Seniors and Adults in Waukesha County This type of transportation is usually provided by hospitals and provides transportation (for a fee) to and from doctor appointments. Many of the providers will also transport to adult day care and therapy appointments as well. Other options consist of the taxi companies that provide services to all residents in Waukesha County. 20

24 American Cancer Society Road To Recovery Phone: (24 hour) N19 W24350 Riverwood Drive Pewaukee, WI Washington, Ozaukee, Waukesha, Milwaukee, Racine, Jefferson, Sheboygan, Kenosha, and Walworth Counties Monday Friday: 9am 4pm Depends on availability of volunteer driver Free to cancer patients residing in the serviced area 5 days if possible Door-to-Door No Cancer patients only Must be ambulatory Call phone number listed above for eligibility Trip Purposes Medical rides to and from cancer treatment appointments 21

25 Community Memorial Hospital Phone: W180 N8085 Townhall Road Menomonee Falls, WI Hospital Service Area NW Milwaukee County Washington County Waukesha County Ozaukee County 24 hours a day/7 days a week $3.00 to $6.00 per one-way trip 24 hours or more is preferred Door-to-Door No Hospital patients and families only Trip Purposes Treatments Family visits Support and educational programs 22

26 Disabled American Veterans Phone: ext or ext Waukesha, Milwaukee, Racine, and Kenosha Counties Monday Friday: 9am 2pm Free for veterans from their home to their appointments at the Zablocki Medical Center. Will also take discharged patients home from the V.A. Hospital if prior arrangements are made. 2 weeks Door-thru-Door Yes Must be ambulatory Trip Priorities Medical 23

27 Froedtert Hospital Phone: West Wisconsin Avenue Milwaukee, WI This is a free service provided by Froedtert Hospital for outpatient appointments only. Patients must live within a 6 mile radius of Froedtert Hospital, have a documented financial need and no other means of transportation to the hospital. Please Call Froedtert Hospital at the above listed number for more information regarding this service. 24

28 Life-Star Medical Van Transport Phone: West Decorah Road, P.O. Box 113 West Bend, WI All of Wisconsin Focus Area: Washington and Ozaukee Counties No Milwaukee to Milwaukee County rides No City of Waukesha to City of Waukesha rides 24 hours a day/7 days a week $24 for first 5 miles per pickup ($48 round trip) $2.50 per every mile past 5 miles 72 hours or more Door-thru-Door Yes No heavy lifting, will give minor assistance with customers 25

29 Meda-Care Vans of Waukesha Medicaid Phone: N15 W24817 Bluemound Road. Pewaukee, WI Waukesha and Milwaukee Counties Monday Friday: Special requests $1 for Title 19 each way. 6am 6pm 48 hours preferred; at least 24 hours Door-thru-Door Yes Weekends if available, no ambulance service Trip Purposes Medical appointments Eligibility Title 19 Certified 26

30 Meda-Care Vans of Waukesha Private Pay Phone: N15 W24817 Bluemound Road Pewaukee, WI Waukesha County Monday Friday: 6am 6pm Fares are based on mileage 24 hours or more Door-thru-Door Yes None 27

31 ProHealth Care Oconomowoc Memorial Hospital and Medical Centers Phone: E. Summit Avenue Oconomowoc, WI Waukesha Co. and portions of Racine, Jefferson, Dodge, Ozaukee, and Walworth Counties Monday Friday: $7.50 per one-way trip 48 hours notice/2 business days Door-thru-Door Yes 7:30am-3:30pm for appointments ProHealth Care patients and family only for medical non-emergency trips to ProHealth Care facilities Eligibility Request screened Need to be assessed by the department/facility staff Must have own wheelchair if unable to transport without assistance 28

32 ProHealth Care Specialized Transportation Prepaid Voucher Program Phone: American Avenue Waukesha, WI Waukesha Co. and portions of Racine, Jefferson, Dodge, Ozaukee, and Walworth Counties Monday Friday: 7:30am-3:30pm for appointments Prepaid: Fares are based on vouchers prior to reservation date 48 hours/2 business days Door-thru-Door Yes ProHealth Care patients and family of patients only Trip Purposes Medical, dental and eye exam appointments 29

33 ProHealth Care Waukesha Memorial Hospital and Medical Centers Phone: American Avenue Waukesha, WI Waukesha County and portions of Racine, Jefferson, Dodge, Ozaukee, and Walworth Counties Monday Friday: $7.50 per one-way trip 7:30am-3:30pm Advance Notice required 48 hours notice/2 business days Door-thru-Door Yes ProHealth Care patients and family only for medical non-emergency trips to ProHealth Care facilities Eligibility Request screened Need to be assessed by the department/facility staff Must have own wheelchair if unable to transport without assistance 30

34 Waukesha County Health and Human Services Volunteer Transportation Services Phone: Riverview Drive Waukesha, WI Waukesha County Monday Friday: No charge 7:30am 8pm 48 hours/2 business days Door-to-Door No Must be a client of Waukesha County Health and Human Services referral from caseworker No age limit Trip Purposes Medical and dental Therapy appointments Court Visitation 31

35 Other Transportation Services The following transportation services are nonprofit organizations and/or private companies that will provide their transportation. Please see the individual listings for eligibility requirements, cost and service limitations. 32

36 Airport & Beyond, LLC Phone: South Rolland Road Brookfield, WI Milwaukee Metro Area 24 hours a day/7 days a week $12 base rate plus $2 per mile None Door-to-Door No Must be ambulatory Trip Purposes All/Open Eligibility Private pay, Title 19 33

37 Phone: South Second Street Milwaukee, WI Southeastern Wisconsin American United 24 hours a day/7 days a week $12 base rate plus $2 per mile 1 1/2 hour minimum Door-to-Door No Must be ambulatory Trip Purposes All/Open Medical appointments (priority) 34

38 Exact Transport Phone: North Sherman Boulevard Milwaukee, WI Milwaukee, Waukesha, Ozaukee and Washington Counties Monday Friday: 6am 6pm $28 base rate per one-way trip plus $1 per mile 24 hours Door-to-Door Yes and electric scooters No more than 2 stairs Trip Purposes All/Open Eligibility Private pay, Title 19 35

39 Interfaith Senior Programs Phone: NW Barstow Street Waukesha, WI Waukesha and Milwaukee Counties Monday Friday: 9am 4pm Services as needed 7 days a week Donations are encouraged, but services are offered at no charge to client 7-day notice appreciated Door-thru-Door No Must be ambulatory Trip Purposes Medical Shopping Banking and errands Eligibility 60 years and older years old with disabilities In-home assessment is mandatory for everyone in order to receive services 36

40 Personalized Transportation Service Phone: P.O. Box 207 Hubertus, WI All Southeastern Wisconsin Monday Friday: 6am 5pm Saturday: 8am 4pm $28 flat rate plus $2.50 per mile hours Door-to-Door Yes No stairs Trip Purposes All/Open 37

41 Phoenix Transportation Phone: Dane Court East Brookfield, WI Waukesha, Milwaukee, Ozaukee and Washington Counties Monday & Friday: 5am 5pm Some weekend service available $15 for first 5 miles; $2 per mile after 5 miles 24 Hours required Door-to-Door Yes None Trip Purposes Medical appointments Employment Other Special Needs Served Babies with health conditions 38

42 Yellow Cab Cooperative Phone: or North Martin Luther King Drive Milwaukee, WI Milwaukee and outlying areas 24 hours a day/7 days a week $4.50 base rate $0.25 each tenth of a mile None Door-to-Door No Destination or departure location needs to be located in Milwaukee County Trip Purposes All/Open Medical appointments (priority) 39

43 Phone: Time Transport Fond du Lac, Sheboygan, Columbia, Dodge, Washington, Ozaukee, Dane, Jefferson, Waukesha, Milwaukee, Green, Walworth, Racine, and Kenosha counties $25 for pickup; If pickup point is further than 20 miles an additional $1 charge will be added for each mile $2.25 per mile for drop off point Family and friends ride free $10 per hour for wait time for round trip service 1 2 days Door-to-Door Yes Up to additional riders Trip Purposes All/Open 40

44 Traveling from Waukesha County to Milwaukee County Using Specialized Transportation You can travel to Milwaukee County using the ADA Parallel Corridor, or the Transit Plus Program for destinations off the ADA Parallel Corridor. See instructions on pages 42 and

45 Traveling to Milwaukee County Destinations within the ADA Parallel Corridor: Transit Express Vans of Waukesha through Waukesha Metrolift provides transportation from Waukesha County, within the Waukesha Metro service area, to Milwaukee County within the I-94 ADA Parallel Corridor. To become a certified rider with Transit Express Vans you must apply with Waukesha Metrolift. Once certified you will be able to schedule your rides. Contact Waukesha Metrolift at or If you are within Metrolift s service area, Meda-Care Vans will pick you up and go straight to the Corridor. If you are outside Metrolift s service area, you must get to this area first. See page 6 for information on hours and fares. 42

46 Using the Transit Plus Program to Travel to Milwaukee County 6am 1am seven days a week $3.25 each way Qualification and Registration To qualify for services as a Waukesha County resident you must be registered for Metrolift Services. Contact Waukesha Metrolift at or If you are certified for Metrolift contact them to fax your certification to Transit Plus. Once approved you will gain Visitor Status for 21 days within the calendar year. If you will be a frequent user of this service it is best to register with Transit Plus to save time. TO SCHEDULE A RIDE TO YOUR DESTINATIONS OUTSIDE THE ADA PARALLEL CORRIDOR: Call Transit Plus at (414) to schedule your pick up at Brookfield Square Mall Transit Plus pick up and drop off points are located by the mall s food court (West parking lot area) there is a sign designating the pick up and drop off point If taking Waukesha Metrolift to Brookfield Square, be sure to schedule your ride to accommodate the 30 minute window each provider has available to them Transit Plus providers will pick you up and take you to your destination as scheduled 43

47 Re-Sharpening Driving Skills Older drivers can benefit from follow-up driving instruction and information about changes in driving habits and driving regulations to ensure safety on the road. AARP 55 Alive/Mature Driving is the nation s largest classroom improvement course for older drivers. The course helps drivers sharpen and develop defensive driving techniques. It is taught in two fourhour sessions spanning two days. AARP OUR-AARP or ( ) AAA Foundation for Traffic Safety or National Highway Traffic Safety Administration or Grand Driver or 44

48 Handicap Parking Permits Handicap parking is issued either as temporary (six months) or permanent (four year renewal cycle). This is available to individuals who have an approved handicap license plate or handicap ID card. A certified health care specialist must authorize the disability eligible for disabled parking. The handicap ID card can also be used as a passenger in another vehicle. A disabled veterans ID may be issued to a military veteran with a permanent disability incurred in active U.S. military service. For more information please call Wisconsin DMV at Renewing Driver s License/State ID Many older adults continue to renew their driver s licenses, even after they stop driving, to have it for identification. Non-drivers can obtain a state identification card that is an official document for identification. ID cards can be obtained at any DMV service center. For more information please call Wisconsin Department of Transportation at

49 46

50 Information Compiled By: Interfaith Senior Programs, INC. 210 NW Barstow Street, Suite 101 Waukesha, WI Responding to community needs through volunteerism 47

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