Transportation Guide. For The Counties Of. Culpeper Fauquier Madison Orange Rappahannock

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1 Transportation Guide For The Counties Of Culpeper Fauquier Madison Orange Rappahannock Compiled by Rappahannock Rapidan Community Services Updated 03/2014 1

2 Culpeper County Table of Contents Logisticare... Virginia Regional Transit... Lifecare Medical Transport... American Cancer Society... Taxi Service... Other Services... Volunteer Transportation... RR Commute... Rappahannock-Rapidan Community Services (RRCS) Transit Department... Dialysis Transportation.. Virginia Handi Ride, Inc... Senior Navigator... Additional Notes... 2

3 Logisticare Chris Pontious, Regional Manager x Angus Road, Suite 200 Charlottesville, VA (434) TOLL FREE Culpeper County Logisticare Transportation (Medicaid Reimbursed Transportation): Logisticare partners with non-profit agencies to ensure access to essential health care. Logisticare acts as a broker for the Medicaid Clients. The Medicaid Client calls the number on the back of their card to access Logisticare. The client needs to give them all the information about the appointment such as their Name, Address, Date and time of appointment, approximately how long their appointment will be and where the appointment is exactly. Logisticare takes this information and finds a partnering transportation provider to provide the trip. RRCS is one of the partners to Logisticare. Our agency receives reimbursement for these Medicaid trips. This is why it is so important to ask if the client is a Medicaid Client. Eligibility Requirements: Must be a Medicaid recipient and have contacted Logisticare five business days in advance of appointment. Availability & Make a Reservation Transportation is available 24 hours a day, 7 days a week, holidays included. Have your Medicaid number ready as well as your pick-up address and the address of your destination. The customer service representative (CSR) will verify that you are eligible for Medicaid transportation. That means that you are currently enrolled in Medicaid, that you cannot transport yourself and the trip is to a Medicaid-covered service. Some services require a Prior Authorization (PA) before transportation can be provided. Ask your Medicaid service provider to request a PA for you if one is necessary for your Medicaid service. Please request your trips at least 5 days in advance unless it is an urgent trip. 3

4 Logisticare Con t If you become ill and your doctor can see you in less than five days, call Logisticare and request an Urgent Trip. If you will have at least three trips per week at the same time and to and from the same destination, you can request a Standing Order and avoid booking each trip individually. The CSR taking your reservation will give you a pick-up time and a unique ID number for the trip. Be ready to go 15 minutes before the pick-up time. Saving the trip number will help the CSR retrieve your trip if you need to make a change or have a complaint. The trip is sent electronically to your LogistiCare regional office for assignment to a transportation provider. The same transportation provider will pick up and deliver you to the appointment and return you home afterward. Virginia Regional Transit (VRT) 1099 Brandy Knoll Court Fixed Routes: Culpeper Connector Regional Transit Vans & Trolleys are available in Culpeper County. The route does not change daily or cross county lines. Senior Citizens ride free on Mondays. $.50 One Way Availability: Monday thru Friday: 7:00 am 5:00 pm Saturdays: 9:30 am 2:30 pm Sundays: Unavailable Contact Person: Virginia Regional Transit (VRT) Dispatch Office Eligibility Requirements: Anyone of any age can ride the vans & trolleys but minors 5 and under must be accompanied by an adult. Minors ride free. 4

5 Virginia Regional Transit Con t On Demand ADA Accessible Van: The ADA Van/Bus travels daily in and around the Town of Culpeper and will get the person where they need to go. This van/bus will NOT cross county lines. Call between 8:00 a.m. and 5:00 p.m. to pre-register and to schedule the trip. Person must call at least 24 business hours in advance or earlier to schedule a trip. This is a first come - first serve program. Cancel trips at least 2 hours before the scheduled time. Eligibility Requirements: Anyone ADA certified of any age (under 5 accompanied by an adult) can ride on the ADA Accessible Van. No guarantee that the van will be available for person s trip if the van is already reserved lines. Availability: No Charge if ADA Certified Monday thru Friday 8:00 am. 4:00 pm Saturdays: Not Available Sundays: Not Available Demand Response Van: The Demand Response Van will pick up person at residence in county or town and bring client to appointments, errands, etc. Reservations are required and it is a first come - first serve program. No guarantee that the van will be available for person s trip if the van is already reserved. Eligibility Requirements: Anyone of any age (under 10 accompanied by an adult) can ride the Demand Response Van. Minors ride free. This van does not cross county lines. Availability: Monday thru Friday 7:00 am 6:00 pm Saturdays: Unavailable Sundays: Unavailable 5

6 LifeCare Medical Transports, Inc International Pkwy Fredricksburg, VA FAX: LifeCare Medical Transports is a health care transportation provider. LifeCare provides wheelchair van services for physically challenged clients who require transportation to medical appointments, dialysis treatments, and other outpatient medical care. LifeCare also provides ambulatory services for bedridden patients to and from hospitals, nursing care facilities, doctor s offices, dialysis, radiation, physical therapy treatments and other outpatient services. LifeCare covers appointed Logisticare transports (Medicaid Transportation Only) and also certain Medicare transports. Billing to Medicare is provided by LifeCare but many stipulations are in place and every situation varies as to whether there is coverage for the client. For Transport by ambulance the client must be bed-ridden to be covered by Medicare. Eligibility Requirements: Each situation varies as to coverage. LifeCare will bill Medicare if applicable. Private pay is also an option and they do accept credit cards. Availability: LifeCare is available 24 hours a day, seven days a week for both local and long distance, emergency and non-emergency transports. Call LifeCare Communications Center at

7 American Cancer Society American Cancer Society This program is volunteer-based and assists anyone in Culpeper County with transportation for cancer treatments. Eligibility Requirements: Must be scheduled for Healthcare/Cancer treatments or appointments. Availability: First come/first served basis. At least 48 business hours notice before transport. Monday thru Friday. Transportation depends on availability of volunteers. Donations accepted. American Cancer Society National Contact: hour/7days a week Taxi Service AA Lightfoot Limousine Eggbornsville Road AA Lightfoot is also a taxi service in Culpeper. This service will transport clients wherever needed. Fares vary according to times and distances. 24 hour service Limousine Service Airport Service Medicaid Provider Culpeper Cab Company Greens Corner Road (540) Flat Rate Service set rate, quoted to you prior to the ride Mini-van taxi services Check for availability of handicap accessible vehicles Advance Reservation 7

8 JLW Transport, LLC PO Box 175 Remington, VA Phone: Fax: Mr. Channing Wims and Mr. Darren Pitts Owners Current Service Area: Culpeper County, Fauquier County, Front Royal, Madison County and Orange County. Our Customers are Our Priority NOTE: Be sure to call for more information. Other rates may apply depending on location and regulation. Tolls will be added unless they can be avoided. We accept Debit and all major Credit Cards. 8

9 Other Services Angelwings Errand, Transport, and Task 8180 Millstead Lane Warrenton, VA (540) or (540) (cell) No age limitation Statewide transportation Personal assistance that accommodates you throughout your journey Able to accommodate incontinence, dementia/alzheimer, aged, physically impaired, behaviorally impaired, developmentally disabled Not wheel chair equipped Monday through Saturday service 8am to 5pm Call for appointment Private, for-profit Home Instead Senior Care 1300 Sunset Lane, Suite 3220 (540) Caregivers, who are screened, trained, bonded and insured with successful background checks are available to provide Transportation Services, as well as Personal Care, Companionship, Dementia and Alzheimer s Care, and Hospice Support. For more information please call and speak with our friendly staff that is happy to assist you. 9

10 Foothills Express c/o RRRC 420 Southridge Parkway Suite 106 RESERVATIONS: JAUNT serves as the Foothills Express Tuesdays, Wednesdays and Thursdays Bus stops located at Culpeper Regional Hospital Emergency Exit and Madison Food Lion Three round trips daily You pick destination in Charlottesville No eligibility requirements $3.00 one way or $5.00 round trip; exact change required Vouchers available on request Children under six and escorts for medical appointments ride free Reservations must be made at least 24 hours in advance Can transfer and ride any CAT bus for free Care-A-Van RRCS Bradford Road Ext or 3013 Transportation to your healthcare and legal appointments. Citizens may also call the senior center in their county for assistance in setting up volunteer transportation. Care-A-Van is a program of RRCS and is available Monday thru Friday. It is not available holidays and during inclement weather. If inclement weather, listen to your local radio station to see if there is an announcement that states, The Rappahannock-Rapidan Community Services Transit Service will not be running today. You can reschedule your transportation through the RSVP staff. Eligibility Requirements: Must give 48 business hours notice, Monday thru Friday. Focus is on senior citizens and persons with disabilities. Availability: Monday thru Friday. First Come/First Served. Transportation depends on availability of volunteers. Donations accepted 10

11 Retired and Senior Volunteer Driver Program (RSVP) Bradford Road P.O. Box ext or 3013 Citizens may also call the senior center in their county for assistance in setting up volunteer transportation. The RSVP Driving Program is a program of RRCS. Volunteer drivers participate in transporting senior citizens and clients of our agency to healthcare and legal visits. Eligibility Requirements: Must call 48 business hours in advance. Seniors do not have to be clients of RRCS, however must be age 60 or better. We do accept clients of RRCS of any age. If assistance is needed inside the healthcare or legal facility they are transported to, the person being transported should bring someone to accompany and assist to their needs. Availability: Monday thru Friday. First come/first served. Transportation depends on availability of volunteers. Donations Accepted. RRCommute Ride Share/Commuter Transportation 420 Southridge Parkway, Suite FAX: The Rappahannock-Rapidan Regional Commission Commuter Services program (RRCommute) operates a rideshare database, matching commuters with carpools and vanpools. Commuters contact RRCommute and are paired based on their destinations. In support of this program, there are Park and Ride lots across the region. RRCommute can also provide information on other commuting options or alternatives, such as Virginia Railway Express (VRE), Metro and Academy Bus, a commuter bus leaving Culpeper and Warrenton each weekday with stops in Northern Virginia and D. C. Assistance is available for new and current vanpools. 11

12 Rappahannock Rapidan Community Services RRCS Transit Department P.O. Box Bradford Road ext. 4 RRCS Transit Department functions as a primary source of transportation for the majority of clients of the Agency s varying day support and treatment programs. These clients are transported to the various programs that the Agency operates so that they may participate in a developed and managed plan of care that meets their specific needs. Eligibility Requirements: Transports are available for clients of the RRCS unless it is a Demand Response transport through Medicaid reimbursement. The list of programs that RRCS provides transportation for are: Bridges of Orange County Bridges of Fauquier County Culpeper Senior Center Culpeper Behavioral Health Clinic Fauquier Behavioral Health Clinic Fauquier Senior Center Madison Senior Center Orange Senior Center Orange Behavioral Health Clinic Rappahannock Senior Center Warrenton Adult Day Health Center Visions of Culpeper Outside Places Transportation is provided to for RRCS Agency Clients by RRCS Transit: Didlake Inc. Employment Training Center Employment Transportation Fee paid by client. Transport availability dependent on routes and transit staff Additionally, the Transit Department may provide a limited, demand-response service for residents in PD9 who are enrolled in Logisticare or Virginia Premier Programs for healthcare appointments. Logisticare and Virginia Premier will contact RRCS with these transportation requests. RRCS does not set up these requests. 12

13 Dialysis Transportation CULPEPER... Virginia Regional Transit (VRT) 1099 Brandy Knoll Court On Demand ADA Accessible Van: The ADA Van/Bus travels daily in and around the Town of Culpeper and will get the person where they need to go. This van/bus will NOT cross county lines. Call between 8:00 a.m. and 5:00 p.m. to pre-register and to schedule the trip. Person must call at least 24 business hours in advance or earlier to schedule a trip. This is a first come - first serve program. Cancel trips at least 2 hours before the scheduled time. Eligibility Requirements: Anyone ADA certified of any age (under 16 accompanied by an adult) can ride on the ADA Accessible Van. No guarantee that the van will be available for person s trip if the van is already reserved. Availability: No Charge if ADA Certified Monday thru Friday 8:00 a.m. 4:00 p.m. Saturdays: Not Available Sundays: Not Available Client might have to wait for return of van to location. Demand Response Van: The Demand Response Van will pick up person at residence in county or town and bring client to appointments, errands, etc. Reservations are required and it is a first come - first serve program. No guarantee that the van will be available for person s trip if the van is already reserved. Eligibility Requirements: Anyone of any age (under 16 accompanied by an adult) can ride the Demand Response Van. Minors ride free. This van does not cross county lines. Availability: Monday thru Friday 7:00 a.m. 6:00 p.m. Saturdays: Unavailable Sundays: Unavailable 13

14 Virginia Handi-Ride 1925 Wolftown -Hood Road Madison, VA (540) To insure the best service, give at least 3 to 5 days notice for Reservations. We provide safe, dignified transportation for medical, non-emergency transport services to both ambulatory and non-ambulatory individuals. Senior Navigator For comprehensive information for senior services including transportation in your area. 14

15 ADDITIONAL NOTES: 15

16 Fauquier County Table of Contents Logisticare... Virginia Regional Transit... Lifecare Medical Transport... Taxi Service... Other Services... Volunteer Transportation... RRCommute... Rappahannock-Rapidan Community Services (RRCS) Transit Department... Dialysis Transportation. Virginia Handi Ride, Inc... Senior Navigator.. Additional Notes... 16

17 Fauquier County Logisticare Chris Pontious, Regional Manager x Angus Road, Suite 200 Charlottesville, VA (434) TOLL FREE Logisticare Transportation (Medicaid Reimbursed Transportation): Logisticare partners with non-profit agencies to ensure access to essential health care. Logisticare acts as a broker for the Medicaid Clients. The Medicaid Client calls the number on the back of their card to access Logisticare. The client needs to give them all the information about the appointment such as their Name, Address, Date and time of appointment, approximately how long their appointment will be and where the appointment is exactly. Logisticare takes this information and finds a partnering transportation provider to provide the trip. RRCSB/AAA is one of the partners to Logisticare. Our agency receives reimbursement for these Medicaid trips. This is why it is so important to ask if the client is a Medicaid Client. Eligibility Requirements: Must be a Medicaid recipient and have contacted Logisticare five business days in advance of appointment. Availability & Make a Reservation Transportation is available 24 hours a day, 7 days a week, holidays included. Have your Medicaid number ready as well as your pick-up address and the address of your destination. The customer service representative (CSR) will verify that you are eligible for Medicaid transportation. That means that you are currently enrolled in Medicaid, that you cannot transport yourself and the trip is to a Medicaid-covered service. Some services require a Prior Authorization (PA) before transportation can be provided. Ask your Medicaid service provider to request a PA for you if one is necessary for your Medicaid service. Please request your trips at least 5 days in advance unless it is an urgent trip. 17

18 Logisticare Con t If you become ill and your doctor can see you in less than five days, call Logisticare and request an Urgent Trip. If you will have at least three trips per week at the same time and to and from the same destination, you can request a Standing Order and avoid booking each trip individually. The CSR taking your reservation will give you a pick-up time and a unique ID number for the trip. Be ready to go 15 minutes before the pick-up time. Saving the trip number will help the CSR retrieve your trip if you need to make a change or have a complaint. The trip is sent electronically to your LogistiCare regional office for assignment to a transportation provider. The same transportation provider will pick up and deliver you to the appointment and return you home afterward. 18

19 Virginia Regional Transit (VRT) 1099 Brandy Knoll Court Fixed Routes: Circuit Rider Regional Transit Vans are available in Fauquier County. The route does not change daily or cross county lines. Senior Citizens ride free on Mondays. $.50 One Way Availability: Monday thru Friday: 7:30 a.m. 5:30 p.m. Saturdays: 9:30 a.m. 5:30 p.m. Sundays: Unavailable Contact Person: Virginia Regional Transit (VRT) Dispatch Office Eligibility Requirements: Anyone of any age can ride the vans but minors 5 and under must be accompanied by an adult. Minors ride free. Demand Response Van: Circuit Rider The Demand Response Van will pick up person at residence in county or town and bring client to appointments, errands, etc. Reservations are required and it is a first come - first serve program. Call between 8:00 a.m. and 5:00 p.m. to preregister and to schedule the trip. Person must call at least 24 business hours in advance or earlier to schedule a trip. This is a first come - first serve program. Cancel trips at least 2 hours before the scheduled time. No guarantee that the van will be available for person s trip if the van is already reserved. This van is handicapped accessible and can accommodate wheelchairs. Eligibility Requirements: Anyone of any age (under 16 accompanied by an adult) can ride the Demand Response Van. Minors ride free. This van does not cross county lines. $1.00 One Way Availability: Monday, Wednesday & Friday 7:00 a.m. 4:00 p.m. Saturdays: Unavailable Sundays: Unavailable Serves entire county 19

20 LifeCare Medical Transports, Inc International Pkwy Fredericksburg, VA FAX: LifeCare Medical Transports is a health care transportation provider. LifeCare provides wheelchair van services for physically challenged clients who require transportation to medical appointments, dialysis treatments, and other outpatient medical care. LifeCare also provides ambulatory services for bedridden patients to and from hospitals, nursing care facilities, doctor s offices, dialysis, radiation, physical therapy treatments and other outpatient services. LifeCare covers appointed Logisticare transports (Medicaid Transportation Only) and also certain Medicare transports. Billing to Medicare is provided by LifeCare but many stipulations are in place and every situation varies as to whether there is coverage for the client. For transport by ambulance the client must be bed-ridden to be covered by Medicare. Eligibility Requirements: Each situation varies as to coverage. LifeCare will bill Medicare if applicable. Private pay is also an option and they do accept credit cards. Availability: LifeCare is available 24 hours a day, seven days a week for both local and long distance, emergency and non-emergency transports. Call LifeCare Communications Center at

21 Taxi Service JLW Transport, LLC PO Box 175 Remington, VA Phone: Fax: Mr. Channing Wims and Mr. Darren Pitts Owners Current Service Area: Culpeper County, Fauquier County, Front Royal, Madison County and Orange County. Our Customers are Our Priority NOTE: Be sure to call for more information. Other rates may apply depending on location and regulation. Tolls will be added unless they can be avoided. We accept Debit and all major Credit Cards. 21

22 Other Services Angelwings Errand, Transport, and Task 8180 Millstead Lane Warrenton, VA (540) or (540) (cell) No age limitation Statewide transportation Personal assistance that accommodates you throughout your journey Able to accommodate incontinence, dementia/alzheimer, aged, physically impaired, behaviorally impaired, developmentally disabled Not wheel chair equipped Monday through Saturday service 8am to 5pm Call for appointment Private, for-profit 22

23 National Multiple Sclerosis Society, National Chapter 1020 Carrington Place Charlottesville, VA Tel: FAX: A limited transportation program is provided for individuals with MS to get to medical care and needed support. Be sure to call to insure eligibility requirements. Serves Fauquier County No Age limitation FREE medical transportation-one round trip per month to MS related medical appointments or to Chapter sponsored support group meetings Must register as an MS Member by calling Option 1 Call ahead for reservations. Home Instead Senior Care 1300 Sunset Lane, Suite 3220 (540) Caregivers, who are screened, trained, bonded and insured with successful background checks are available to provide Transportation Services, as well as Personal Care, Companionship, Dementia and Alzheimer s Care, and Hospice Support. For more information please call and speak with the friendly staff that will be happy to assist you. 23

24 Foothills Express c/o RRRC 420 Southridge Parkway Suite 106 RESERVATIONS: JAUNT serves as the Foothills Express Tuesdays, Wednesdays and Thursdays Bus stops located at Culpeper Regional Hospital Emergency Exit and Madison Food Lion Three round trips daily You pick destination in Charlottesville No eligibility requirements $3.00 one way or $5.00 round trip; exact change required Vouchers available on request Children under six and escorts for medical appointments ride free Reservations must be made at least 24 hours in advance Can transfer and ride any CAT bus for free Care-A-Van RRCS Bradford Road Ext or 3013 Transportation to your healthcare and legal appointments. Citizens may also call the senior center in their county for assistance in setting up volunteer transportation. Care-A-Van is a program of RRCS and is available Monday thru Friday. It is not available holidays and during inclement weather. If inclement weather, listen to your local radio station to see if there is an announcement that states, The Rappahannock-Rapidan Community Services Transit Service will not be running today. You can reschedule your transportation through the RSVP staff. Eligibility Requirements: Must give 48 business hours notice, Monday thru Friday. Focus is on senior citizens and persons with disabilities. Availability: Monday thru Friday. First Come/First Serve. Transportation depends on availability of volunteers. Donations accepted 24

25 VOLTRAN of Fauquier County PO Box 3178 Warrenton, VA Availability: Rides can be scheduled for Monday thru Friday (no holidays). First Come/First Serve. Transportation depends on availability of volunteers. Donations accepted. A Transportation Coordinator matches volunteer drivers with Fauquier County older adults age sixty or older, and/or wheelchair bound or legally blind of any age in need of transportation, and are unable to drive due to disabilities or health reasons. Reservation Requirements: Must give 48 hours notice to set up transport and this does not include the day of the call. Focus is on senior s age sixty or better. Call and leave a message to schedule a ride anytime, any day. We will return your calls on Monday thru Thursday between 9:30 am and 2 pm. We are closed on Fridays and weekends, but we will schedule a ride for Fridays. If you need a wheelchair accessible vehicle, you must call 5 days in advance. RESERVATION REQUIREMENTS MAY VARY. IT IS IMPORTANT THAT YOU CALL IN ADVANCE TO SCHEDULE RIDES. VOLTRAN has transportation available for appointments in: Bealeton Culpeper Gainesville Haymarket Manassas Marshall Remington Warrenton and surrounding area Partners with RRCS s Care-A-Van and RSVP Driving Program. 25

26 Retired and Senior Volunteer Driver Program (RSVP) Bradford Road P.O. Box ext or 3013 Citizens may also call the senior center in their county for assistance in setting up volunteer transportation. The RSVP Driving Program is a program of RRCS. Volunteer Drivers participate in transporting senior citizens and clients of our agency to healthcare and legal visits. Eligibility Requirements: Must call 48 business hours in advance. Seniors must be age 60 or better (seniors do not have to be RRSC Clients) and we accept clients of RRCS of any age. If assistance is needed inside the healthcare or legal facility they are transported to, the person being transported shall bring someone to accompany and assist to their needs. Availability: Monday thru Friday. First come/first serve. Transportation depends on availability of volunteers. Donations Accepted. RRCommute Ride Share/Commuter Transportation 420 Southridge Parkway, Suite FAX: The Rappahannock-Rapidan Regional Commission Commuter Services program (RRCommute) operates a rideshare database, matching commuters with carpools and vanpools. Commuters contact RRCommute and are paired based on their destinations. In support of this program, there are Park and Ride lots across the region. RRCommute can also provide information on other commuting options or alternatives, such as Virginia Railway Express (VRE), Metro and Academy Bus, a commuter bus leaving Culpeper and Warrenton each weekday with stops in Northern Virginia and D. C. Assistance is available for new and current vanpools. 26

27 Rappahannock Rapidan Community Services RRCS Transit Department P.O. Box Bradford Road ext. 4 RRCS Transit Department functions as a primary source of transportation for the majority of clients of the Agency s varying day support and treatment programs. These clients are transported to the various programs that the Agency operates so that they may participate in a developed and managed plan of care that meets their specific needs. Eligibility Requirements: Transports are available for clients of the RRCS unless it is a Demand Response transport through Medicaid reimbursement. The list of programs that RRCS provides transportation for are: Bridges of Orange County Bridges of Fauquier County Culpeper Senior Center Culpeper Behavioral Health Clinic Fauquier Behavioral Health Clinic Fauquier Senior Center Madison Senior Center Orange Senior Center Orange Behavioral Health Clinic Rappahannock Senior Center Warrenton Adult Day Health Center Visions of Culpeper Outside Places Transportation is provided to for RRCS Agency Clients by RRCS Transit: Didlake Inc. Employment Training Center Employment Transportation Fee paid by client. Transport availability dependent on routes and transit staff Additionally, the Transit Department may provide a limited, demand-response service for residents in PD9 who are enrolled in Logisticare or Virginia Premier Programs for healthcare appointments. Logisticare and Virginia Premier will contact RRCS with these transportation requests. We do not set up these requests. 27

28 Dialysis Transportation FAUQUIER... Virginia Regional Transit (VRT) 1099 Brandy Knoll Court On Demand ADA Accessible Van: The ADA Van/Bus travels daily in and around the Town of Culpeper and will get the person where they need to go. This van/bus will NOT cross county lines. Call between 8:00 a.m. and 5:00 p.m. to pre-register and to schedule the trip. Person must call at least 24 business hours in advance or earlier to schedule a trip. This is a first come - first serve program. Cancel trips at least 2 hours before the scheduled time. Eligibility Requirements: Anyone ADA certified of any age (under 5 accompanied by an adult) can ride on the ADA Accessible Van. No guarantee that the van will be available for person s trip if the van is already reserved lines. Availability: No Charge if ADA Certified Monday thru Friday 8:00 a.m. 4:00 p.m. Saturdays: Not Available Sundays: Not Available Demand Response Van: The Demand Response Van will pick up person at residence in county or town and bring client to appointments, errands, etc. Reservations are required and it is a first come - first serve program. No guarantee that the van will be available for person s trip if the van is already reserved. Eligibility Requirements: Anyone of any age (under 5 accompanied by an adult) can ride the Demand Response Van. Minors ride free. This van does not cross county lines. Availability: Monday thru Friday 7:00 a.m. 6:00 p.m. Saturdays: Unavailable Sundays: Unavailable 28

29 Virginia Handi-Ride 1925 Wolftown-Hood Road Madison, VA (540) To insure the best service, give at least 3 to 5 days notice for Reservations. Virginia Handi - Ride provides safe, dignified transportation for medical, nonemergency transport services for both ambulatory and non-ambulatory individuals. Senior Navigator For comprehensive information for senior services including transportation in your area. 29

30 ADDITIONAL NOTES: 30

31 Madison County Table of Contents Logisticare... Lifecare Medical transport... Taxi Service.. Other Services... Volunteer Transportation... RRCommute... Rappahannock Rapidan Community Services (RRCS) Transit Department... Dialysis Transportation. Virginia Handi Ride, Inc... Senior Navigator.. Additional Notes... 31

32 Logisticare Chris Pontious, Regional Manager x Angus Road, Suite 200 Charlottesville, VA (434) TOLL FREE Madison County Logisticare Transportation (Medicaid Reimbursed Transportation): Logisticare partners with non-profit agencies to ensure access to essential health care. Logisticare acts as a broker for the Medicaid Clients. The Medicaid Client calls the number on the back of their card to access Logisticare. The client needs to give them all the information about the appointment such as their Name, Address, Date and time of appointment, approximately how long their appointment will be and where the appointment is exactly. Logisticare takes this information and finds a partnering transportation provider to provide the trip. RRCS is one of the partners to Logisticare. Our agency receives reimbursement for these Medicaid trips. This is why it is so important to ask if the client is a Medicaid Client. Eligibility Requirements: Must be a Medicaid recipient and have contacted Logisticare five business days in advance of appointment. Availability & Make a Reservation Transportation is available 24 hours a day, 7 days a week, holidays included. Have your Medicaid number ready as well as your pick-up address and the address of your destination. The customer service representative (CSR) will verify that you are eligible for Medicaid transportation. That means that you are currently enrolled in Medicaid, that you cannot transport yourself and the trip is to a Medicaid-covered service. Some services require a Prior Authorization (PA) before transportation can be provided. Ask your Medicaid service provider to request a PA for you if one is necessary for your Medicaid service. Please request your trips at least 5 days in advance unless it is an urgent trip. 32

33 Logisticare Con t If you become ill and your doctor can see you in less than five days, call Logisticare and request an Urgent Trip. If you will have at least three trips per week at the same time and to and from the same destination, you can request a Standing Order and avoid booking each trip individually. The CSR taking your reservation will give you a pick-up time and a unique ID number for the trip. Be ready to go 15 minutes before the pick-up time. Saving the trip number will help the CSR retrieve your trip if you need to make a change or have a complaint. The trip is sent electronically to your LogistiCare regional office for assignment to a transportation provider. The same transportation provider will pick up and deliver you to the appointment and return you home afterward. 33

34 LifeCare Medical Transports, Inc International Pkwy Fredricksburg, VA FAX: LifeCare Medical Transports is a health care transportation provider. LifeCare provides wheelchair van services for physically challenged clients who require transportation to medical appointments, dialysis treatments, and other outpatient medical care. LifeCare also provides ambulatory services for bedridden patients to and from hospitals, nursing care facilities, doctor s offices, dialysis, radiation, physical therapy treatments and other outpatient services. LifeCare covers appointed Logisticare transports (Medicaid Transportation Only) and also certain Medicare transports. Billing to Medicare is provided by LifeCare but many stipulations are in place and every situation varies as to whether there is coverage for the client. For Transport by ambulance the client must be bed-ridden to be covered by Medicare. Eligibility Requirements: Each situation varies as to coverage. LifeCare will bill Medicare if applicable. Private pay is also an option and they do accept credit cards. Availability: LifeCare is available 24 hours a day, seven days a week for both local and long distance, emergency and non-emergency transports. Call LifeCare Communications Center at

35 Taxi Service JLW Transport, LLC PO Box 175 Remington, VA Phone: Fax: Mr. Channing Wims and Mr. Darren Pitts Owners Current Service Area: Culpeper County, Fauquier County, Front Royal, Madison County and Orange County. Our Customers are Our Priority NOTE: Be sure to call for more information. Other rates may apply depending on location and regulation. Tolls will be added unless they can be avoided. We accept Debit and all major Credit Cards. 35

36 Other Services Angelwings Errand, Transport, and Task 8180 Millstead Lane Warrenton, VA (540) or (540) (cell) No age limitation Statewide transportation Personal assistance that accommodates you throughout your journey Able to accommodate incontinence, dementia/alzheimer, aged, physically impaired, behaviorally impaired, developmentally disabled Not wheel chair equipped Monday through Saturday service 8am to 5pm Call for appointment Private, for-profit 36

37 Home Instead Senior Care 1300 Sunset Lane, Suite 3220 (540) Caregivers, who are screened, trained, bonded and insured with successful background checks are available to provide Transportation Services, as well as Personal Care, Companionship, Dementia and Alzheimer s Care, and Hospice Support. For more information please call and speak to the friendly staff that is happy to assist you. Foothills Express c/o RRRC 420 Southridge Parkway Suite 106 RESERVATIONS: JAUNT serves as the Foothills Express Tuesdays, Wednesdays and Thursdays Bus stops located at Culpeper Regional Hospital Emergency Exit and Madison Food Lion Three round trips daily You pick destination in Charlottesville No eligibility requirements $3.00 one way or $5.00 round trip; exact change required Vouchers available on request Children under six and escorts for medical appointments ride free Reservations must be made at least 24 hours in advance Can transfer and ride any CAT bus for free 37

38 Care-A-Van RRCS Bradford Road Ext or 3013 Transportation available for your healthcare and legal appointments. Citizens may also call the senior center in their county for assistance in setting up volunteer transportation. Care-A-Van is a program of RRCS and is available Monday thru Friday. It is not available holidays and during inclement weather. If inclement weather, listen to your local radio station to see if there is an announcement that states, The Rappahannock-Rapidan Community Services Transit Service will not be running today. You can reschedule your transportation through the RSVP staff. Eligibility Requirements: Must give 48 business hours notice, Monday thru Friday. Focus is on senior citizens and persons with disabilities. Availability: Monday thru Friday. First Come/First Served. Transportation depends on availability of volunteers. Donations accepted 38

39 Retired and Senior Volunteer Driver Program (RSVP) Bradford Road P.O. Box ext or 3013 Citizens may also call the senior center in their county for assistance in setting up volunteer transportation. The RSVP Driving Program is a program of RRCS. Volunteer Drivers participate in transporting senior citizens and clients of our agency to healthcare and legal visits. Eligibility Requirements: Must call 48 business hours in advance. Seniors must be age 60 or better (seniors do not have to be RRSC Clients) and we accept clients of RRCS of any age. If assistance is needed inside the healthcare or legal facility they are transported to, the person being transported shall bring someone to accompany and assist to their needs. Availability: Monday thru Friday. First come/first served. Transportation depends on availability of volunteers. Donations Accepted. RRCommute Ride Share/Commuter Transportation 420 Southridge Parkway, Suite FAX: The Rappahannock-Rapidan Regional Commission Commuter Services program (RRCommute) operates a rideshare database, matching commuters with carpools and vanpools. Commuters contact RRCommute and are paired based on their destinations. In support of this program, there are Park and Ride lots across the region. RRCommute can also provide information on other commuting options or alternatives, such as Virginia Railway Express (VRE), Metro and Academy Bus, a commuter bus leaving Culpeper and Warrenton each weekday with stops in Northern Virginia and D. C. Assistance is available for new and current vanpools. 39

40 Rappahannock Rapidan Community Services RRCS Transit Department P.O. Box Bradford Road ext. 4 RRCS Transit Department functions as a primary source of transportation for the majority of clients of the Agency s varying day support and treatment programs. These clients are transported to the various programs that the Agency operates so that they may participate in a developed and managed plan of care that meets their specific needs. Eligibility Requirements: Transports are available for clients of the RRCS unless it is a Demand Response transport through Medicaid reimbursement. The list of programs that RRCS provides transportation for are: Bridges of Orange County Bridges of Fauquier County Culpeper Senior Center Culpeper Behavioral Health Clinic Fauquier Behavioral Health Clinic Fauquier Senior Center Madison Senior Center Orange Senior Center Orange Behavioral Health Clinic Rappahannock Senior Center Warrenton Adult Day Health Center Visions of Culpeper Outside Places Transportation is provided to for RRCS Agency Clients by RRCS Transit: Didlake Inc. Employment Training Center Employment Transportation Fee paid by client. Transport availability dependent on routes and transit staff Additionally, the Transit Department may provide a limited, demand-response service for residents in PD9 who are enrolled in Logisticare or Virginia Premier Programs for healthcare appointments. Logisticare and Virginia Premier will contact RRCS with these transportation requests. We do not set up these requests. 40

41 MADISON Virginia Handi-Ride 1925 Wolftown-Hood Road Madison, VA (540) To insure the best service, give at least 3 to 5 days notice for Reservations. We provide safe, dignified transportation for medical, non-emergency transport services to both ambulatory and non-ambulatory individuals. Senior Navigator For comprehensive information for senior services including transportation in your area. One Call Transportation Center (540) Dialysis Transportation Foothills Med Ride Dialysis transportation service for Non-Medicaid persons who cannot drive in the Rappahannock-Rapidan Region. 7 passenger van wheelchair accessible 5 hours a day 3 days of the week Tuesday, Thursday, and Saturday Hours of operation will be 5:00 am to 12:00 pm. Fares will be $0.50 per mile; however vouchers will be available for those who cannot afford to pay. Only available if route is available. 41

42 Dialysis Center Staff will schedule appointments for dialysis patients who do not qualify for Medicaid and are not able to drive when the Foothills Med Ride is available. ADDITIONAL NOTES: 42

43 Orange County Table of Contents Logisticare... Virginia Regional Transit... Lifecare Medical Transport... Taxi Service.. Other Services... Volunteer Transportation... RRCommute... Rappahannock Rapidan Community Services Transit Department... Foothills Med Ride Dialysis Transportation. Virginia Handi Ride, Inc... Senior Navigator.. Additional Notes... 43

44 Orange County Logisticare Chris Pontious, Regional Manager x Angus Road, Suite 200 Charlottesville, VA (434) TOLL FREE Logisticare Transportation (Medicaid Reimbursed Transportation): Logisticare partners with non-profit agencies to ensure access to essential health care. Logisticare acts as a broker for the Medicaid Clients. The Medicaid Client calls the number on the back of their card to access Logisticare. The client needs to give them all the information about the appointment such as their Name, Address, Date and time of appointment, approximately how long their appointment will be and where the appointment is exactly. Logisticare takes this information and finds a partnering transportation provider to provide the trip. RRCSB/AAA is one of the partners to Logisticare. Our agency receives reimbursement for these Medicaid trips. This is why it is so important to ask if the client is a Medicaid Client. Eligibility Requirements: Must be a Medicaid recipient and have contacted Logisticare five business days in advance of appointment. Availability & Make a Reservation Transportation is available 24 hours a day, 7 days a week, holidays included. Have your Medicaid number ready as well as your pick-up address and the address of your destination. The customer service representative (CSR) will verify that you are eligible for Medicaid transportation. That means that you are currently enrolled in Medicaid, that you cannot transport yourself and the trip is to a Medicaid-covered service. Some services require a Prior Authorization (PA) before transportation can be provided. Ask your Medicaid service provider to request a PA for you if one is necessary for your Medicaid service. Please request your trips at least 5 days in advance unless it is an urgent trip. 44

45 Logisticare Con t If you become ill and your doctor can see you in less than five days, call Logisticare and request an Urgent Trip. If you will have at least three trips per week at the same time and to and from the same destination, you can request a Standing Order and avoid booking each trip individually. The CSR taking your reservation will give you a pick-up time and a unique ID number for the trip. Be ready to go 15 minutes before the pick-up time. Saving the trip number will help the CSR retrieve your trip if you need to make a change or have a complaint. The trip is sent electronically to your LogistiCare regional office for assignment to a transportation provider. The same transportation provider will pick up and deliver you to the appointment and return you home afterward. 45

46 Virginia Regional Transit (VRT) 1099 Brandy Knoll Court Fixed Routes: TOOT & TOOT II Regional Transit Vans are available in Orange County. The route does not change daily or cross county lines. Senior Citizens ride free on Mondays. Trolleys are handicap accessible and can accommodate wheelchairs. TOOT: Availability: $.25 One Way Monday thru Friday: 7:30 a.m. 5:30 p.m. Saturdays: 8:30 a.m. 3:30 p.m. Sundays: Unavailable Contact Person: Virginia Regional Transit (VRT) Dispatch Office Eligibility Requirements: Anyone of any age can ride the vans but minors 5 and under must be accompanied by an adult. TOOT II: Availability: $.50 One Way Town of Orange to Town of Gordonsville, three trips per day Monday Friday 5:30 a.m. 4:00 p.m. Saturdays Unavailable Sundays - Unavailable The Regular TOOT Trolley will deviate one mile from normal routes to pick up handicapped individuals at their home. Reservations are required and it is a first come - first serve program. Call between 8:00 a.m. and 4:00 p.m. to preregister and to schedule the trip. Person must call at least 24 business hours in advance or earlier to schedule a trip. Cancel trips at least 2 hours before the scheduled time. No guarantee that VRT/TOOT will be available for person s trip if the van is already reserved. This van is handicapped accessible and can accommodate wheelchairs. Eligibility Requirements: Anyone ADA Certified of any age (under 5 accompanied by an adult) can be picked up at their home if the residence is one mile or less from the regular route path. This van does not cross county lines. 46

47 VRT-JAUNT Connector: Wednesdays Only Leaves Gordonsville Food Lion at 7:45am Travels along JAUNT route in Charlottesville which includes most stops for UVA affiliated buildings Return trips are at 1:00pm and 5:00pm $3.00 one way LifeCare Medical Transports, Inc International Pkwy Fredricksburg, VA LifeCare Medical Transports is a health care transportation provider. LifeCare provides wheelchair van services for physically challenged clients who require transportation to medical appointments, dialysis treatments, and other outpatient medical care. LifeCare also provides ambulatory services for bedridden patients to and from hospitals, nursing care facilities, doctor s offices, dialysis, radiation, physical therapy treatments and other outpatient services. LifeCare covers appointed Logisticare transports (Medicaid Transportation Only) and also certain Medicare transports. Billing to Medicare is provided by LifeCare but many stipulations are in place and every situation varies as to whether there is coverage for the client. For Transport by ambulance the client must be bed-ridden to be covered by Medicare. Eligibility Requirements: Each situation varies as to coverage. LifeCare will bill Medicare if applicable. Private pay is also an option and they do accept credit cards. Availability: LifeCare is available 24 hours a day, seven days a week for both local and long distance, emergency and non-emergency transports. Call LifeCare Communications Center at

48 Taxi Service JLW Transport, LLC PO Box 175 Remington, VA Phone: Fax: Mr. Channing Wims and Mr. Darren Pitts Owners Current Service Area: Culpeper County, Fauquier County, Front Royal, Madison County and Orange County. Our Customers are Our Priority NOTE: Be sure to call for more information. Other rates may apply depending on location and regulation. Tolls will be added unless they can be avoided. We accept Debit and all major Credit Cards. 48

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