Partner Facing Business Intelligence (PFBI) Online Services Dashboard User Guide

Size: px
Start display at page:

Download "Partner Facing Business Intelligence (PFBI) Online Services Dashboard User Guide"

Transcription

1 Partner Facing Business Intelligence (PFBI) Online Services Dashboard User Guide GMO Partner Insights Created by: Brent Starace v-brenst 6/9/2015

2 Table of Contents 1. Navigation MPN Portal Azure Consumption Subscriptions Consumption Customers Partner of Record Office 365, CRM Online & Windows Intune Consumption Seats Sold and Seats Deployed Deployment Opportunities Partner of Record Customers Trials Quotes Renewals Due Lost in Last 30 Days New in Last 30 Days Subscriptions Seat Utilization Office 365 Active Use Understanding Active Use Logic Office 365 Active Use Reporting Office 365 Pro Plus Deployment Data Refresh Cycles... 18

3 Online Services Dashboard The Online Services Partner Dashboard helps partners track the status of their customers subscriptions for Microsoft Azure, Microsoft Office 365, Microsoft Intune, and Microsoft Dynamics CRM Online. You can use the dashboard as a source for key data to help you efficiently manage the subscriptions of customers who have designated your organization as their partner of record. With this data, you can more effectively and proactively drive demand, deployment, and renewals. Through the Online Services Partner Dashboard, you have a single point of access for trials and quotes, and a clear view into customer subscriptions by product, plan, sales model, and activation status. You can also see upcoming expirations, which can help you plan ahead to ensure that you retain established customers. The dashboard also makes it easier to track the partner of record that is associated with each subscription. The Dashboard has been updated to incorporate Azure Consumption data as well as Active Use details for Office 365. Active Use reporting integrates product usage by customer, enabling partner to view usage at individual product levels. Definitions and reporting scenarios related to Active Use are found in the last section of this user guide.

4 1. Navigation 1.1 MPN Portal Partners can access the Online Services Dashboard by logging in with partner credentials at MPN Partner Portal located at Navigating to the Membership menu and selecting Partner Summary from the Reports category will provide access to the Partner Summary Report. The Partner Summary Report provides current information regarding an individual partners engagement with Microsoft with regards to the Microsoft Partner Network. A key component of this report is the availability of Cloud Performance reporting, which includes both subscription detail and consumption detail information across Microsoft Cloudbased products. From here, Partners will scroll to bottom of report to Cloud Performance section, where embedded link to Online Services Dashboard can be found. 2. Azure Consumption The Azure Consumption section within the Online Services Dashboard contains current Azure performance data associated to an individual partner. Partners can view Azure Consumption from the perspective of Subscriptions, Consumption (Currency), Customers as well as Partner of Record. Each of these perspectives are accessible by selecting the corresponding Tile. Please note that Azure Subscriptions within the Consumption reports are non-trial subscriptions with consumption values greater than $0. This information is made available on an as-is and as-available basis, and is only intended for reporting. Data should not be used for calculating partner incentives.

5 2.1 Subscriptions Accessing Azure Subscription information through the Subscription Tile provides partners with an aggregate total of Azure subscriptions. The list will include all active subscriptions where partner has been indicated as Partner of Record as well as those that have recently expired. The following Tiles are available within the Subscriptions report: Total: Provides total count of Azure Subscriptions Expired in last 30 Days: Provides total count of Azure Subscriptions that have expired in the last 30 calendar days. The 30-day window enables partners to contact customers in the event they wish to renew or extend their subscriptions. New in last 30 Days: Indicates subscriptions recently added by partner. Within the Subscriptions report, the following Azure Subscription details are provided in the reporting grid. All information can be downloaded to Excel for further analysis. Subscription ID: Unique Identification value associated to the Azure subscription Subscription Name: Name associated to the Azure subscription Status: o Active: Subscription is actively in use by customer o Non-Active: Subscription is no longer in use. Subscriptions currently non-active may be the result of expiration (date) or payment. Customer Name: Name of customer associated to subscription

6 Consumption: Currency value of consumed Azure service. Value represents total consumption since the activation of subscription, also known as Start Date. POR Attach: Partner of Record associated to the Subscription. Partner of Record (POR) is defined at the Agreement level between customer and partner. Partners will only have access to their individual customers, and not customers where Partner of Record is different. Start Date: Date at which subscription was provisioned and consumption of Azure services began. End Date: End Dates are not provided within Azure Consumption. Additional functionality within the Subscriptions tile includes the ability to view product-level details for each Subscription associated to the partners. The following fields and definitions are below: Workload: Azure Workload associated to the subscription. The workload is defined by the Azure service being consumed, such as Database, Machine Learning, Virtual Machines, Visual Studio Online and others. Pricing Level: Licensing Type associated to the subscription, defined within the Subscription Agreement at time of purchase. Offer Type: Descriptive type of the Offer sold to the customer based on the subscription. This Type is associated to Microsoft systems. Offer Name: Descriptive name of the Offer sold to the customer based on the subscription. This Name is associated to Microsoft systems. Consumption: Currency value of consumed Azure service. Value represents total consumption since the activation of subscription, also known as Start Date. 2.2 Consumption The purpose of the Consumption tile is to provide a single currency value associated to all active Azure subscriptions sold by the partner. The Azure Consumption tile provides similar reporting as shown within the Subscriptions tile. 2.3 Customers The Customer Tile indicates the total unique customer count associated to all Azure Subscriptions sold by the partner. Customers may have more than one Azure Subscription. The following Tiles are within the Customer perspective: Total: Provides total count of Customers New in last 30 Days: Indicates subscriptions recently added by partner. Within the Customers report, the following customer details are provided in the reporting grid. All information can be downloaded to Excel for further analysis. Customer Name: Name of Customer associated to Subscriptions Customer TPID: The Customer TPID is a Microsoft-generated identification number and is unique to each customer.

7 Number of Subscriptions: Count of subscriptions that each unique customers has purchased. Consumption: Currency value of consumed Azure service. Value represents total consumption since the activation of subscription, also known as Start Date. New In Last 30 Days: Yes or No flag indicating if customer was recently added in last 30 calendar days. Additional details with regards to individual customers can be accessed by clicking on Customer Name within the customer details grid. Once selected, users will navigate to the Subscription Detail report, which provides subscription details specific to the customer selected. 2.4 Partner of Record The Partner of Record tile provides insight to all subscriptions where the individual partner has been associated the Azure Subscription on behalf of the customer. Partner of Record information shown on this page includes subscriptions where partner is currently the Partner of Record as well as subscription where partner is no longer the Partner of Record. In this context, the POR report provides an historical view of all subscriptions where partner is or was the designated POR. The following reporting elements are available in the Partner of Record perspective: Total Partner of Record: Total count of Azure Subscriptions where partner is indicated as Partner of Record Lost in Last 30 Days: Count of Subscriptions lost in last 30 days. Indicator of Lost can be defined as either subscription did not renew, or the customer changed Partner of Record associated to the individual subscription. Total Lost Partner of Record: Total count of Subscriptions that have been lost. Within the Partner of Record report, the following details are provided in the reporting grid. All information can be downloaded to Excel for further analysis. Subscription ID: Unique Identification value associated to the Azure subscription Customer Name: Name associated to the Azure subscription Customer TPID: The Customer TPID is a Microsoft-generated identification number and is unique to each customer. Status: o Active: Subscription is actively in use by customer o Non-Active: Subscription is no longer in use. Subscriptions currently non-active may be the result of expiration (date) or payment. POR Association Date: Calendar date when Partner of Record was associated to the Subscription. Consumption: Currency value of consumed Azure service. Value represents total consumption since the activation of subscription, also known as Start Date. Changed POR Status: Yes or No flag to indicate if the individual subscription has changed Partner of Record at any time in past over the life of the subscription. POR Disassociation Date: Calendar date when subscription changed Partners of Record. If Changed POR Status indicates Yes, then calendar date will be indicated in this field.

8 Lost in Last 30 Days: Yes or No flag indicating if subscription was lost from partner as a result of Change in Partner of Record. For data security reasons, the dashboard will not provide the name or details of organization to which the partner lost a specific subscription. For example, if a subscription is flagged as Yes for Changed POR Status, the Online Services Dashboard will not indicate the new partner currently managing the subscription. 3. Office 365, CRM Online & Windows Intune Consumption The Consumption report includes tracking of Microsoft Cloud-based products such as Office 365, CRM Online and Windows Intune. Partners who have sold cloud-based products to partners can view subscriptions across a number of perspectives for the purpose of providing insight, driving action and increasing sales. 3.1 Seats Sold and Seats Deployed The Seats Sold Tile indicate the total count of seats sold across all Cloud-based products. Selecting the Tile provides access to the Customer Detail Report, illustrated below: Tile Definitions:

9 Total: Indicates total number of customers that have purchase subscriptions. Deployment Opportunity: Status indicator for Subscriptions that are Deployment Opportunities. Deployment opportunities are defined as subscriptions with higher Seats Sold count than Seats Deployed count. Renewals in 30 Days: Identifies partners who subscriptions are approaching expiration date within next 30 calendar days. Purpose of tile enables partners to take action on customers & subscriptions to avoid expiration. New Customer Subscriptions: Indicates customers who ve purchased subscriptions in last 30 days. In Grace: Identifies customer with subscriptions that have expired. In Grace period is the last 30 calendar days. Subscriptions that have recently expired may have been an oversight on behalf of either Partner or Customer, providing an opportunity to engage the customer for renewal. Customer Details Report: Customer Name: Name of Customer associated to the Trial. Product: Product group for which Trial was issued. Status: o Active: Trial is currently in use by customer o Disabled: Trial is no longer active due to expiration Sales Model: Sales Model refers to the method in which the subscription was sold to the customer. Seats Available: Total count of seats sold across all subscriptions within the customer. Customer may have multiple subscriptions; the count of seats is therefore aggregated. Seats Assigned: Total count of seats currently in-use or deployed within the customer. The count is an aggregation across all subscriptions related to the individual customer. Deployment Opportunity: Status indicator for Subscriptions that are Deployment Opportunities. Deployment opportunities are defined as subscriptions with higher Seats Sold count than Seats Deployed count. Start Date: Calendar date when subscription began. Expiration Date: Calendar date when subscription will no longer be available for use and must be renewed. Renewal in 30 Days: Yes/No flag indicating if any of the subscriptions associated to the customer are approaching their Expiration Date. The Renewals flag enables partners to quickly identify subscriptions with upcoming renewals for the purpose of driving renewals and preventing expirations. 3.2 Deployment Opportunities Deployment opportunities are defined as subscriptions with higher Seats Sold count than Seats Deployed count. An example of Deployment Opportunity is a Subscription with 100 seats sold with only 80 seats deployed. The opportunity in this example is the deployment of the remaining 20 seats to ensure customer is utilizing the full value of their subscriptions.

10 Identification of Deployment Opportunities enables the partner to quickly identify subscriptions for the purpose of increasing customer usage. Key definitions of fields within the Deployment Opportunities report are found below: Subscription ID: Unique Identification value associated to the Azure subscription Customer Name: Name associated to the Azure subscription Customer TPID: The Customer TPID is a Microsoft-generated identification number and is unique to each customer. Status: o Active: Subscription is actively in use by customer o Non-Active: Subscription is no longer in use. Subscriptions currently non-active may be the result of expiration (date) or payment. Seats Sold: Number of seats sold associated to the subscription Seats Deployed: Number of seats actively used by the customer. If value is less than Seats Sold, the subscription is known as a Deployment Opportunity. Deployment Opportunity: Count of Seats Sold less Seats Deployed. Product: Indicates product name associated to the subscription. Conversion from Trial: Yes/No flag indicating if subscription converted from Trial environment to paid subscription. Activation Date: Date at which the subscription was activated. Expiration Date: Future date at which subscription will expire. Prior to expiration, the subscription will be identified as a Renewal. 3.3 Partner of Record The Partner of Record tile provides insight to all subscriptions where the individual partner has been associated the Cloud-based product on behalf of the customer. Partner of Record information shown on this page includes subscriptions where partner is currently the Partner of Record as well as subscription where partner is no longer the Partner of Record. In this context, the POR report provides an historical view of all subscriptions where partner is or was the designated POR. The following reporting elements are available in the Partner of Record perspective: Total Partner of Record: Total count of Subscriptions where partner is indicated as Partner of Record Lost in Last 30 Days: Count of Subscriptions lost in last 30 days. Indicator of Lost can be defined as either subscription did not renew, or the customer changed Partner of Record associated to the individual subscription. Total Lost Partner of Record: Total count of Subscriptions that have been lost. Within the Partner of Record report, the following details are provided in the reporting grid. All information can be downloaded to Excel for further analysis. Subscription ID: Unique Identification value associated to the subscription Customer Name: Name associated to the subscription Customer TPID: The Customer TPID is a Microsoft-generated identification number and is unique to each customer. Status:

11 o Active: Subscription is actively in use by customer o Non-Active: Subscription is no longer in use. Subscriptions currently non-active may be the result of expiration (date) or payment. POR Association Date: Calendar date when Partner of Record was associated to the Subscription. Consumption: Currency value of consumed Azure service. Value represents total consumption since the activation of subscription, also known as Start Date. Changed POR Status: Yes or No flag to indicate if the individual subscription has changed Partner of Record at any time in past over the life of the subscription. POR Disassociation Date: Calendar date when subscription changed Partners of Record. If Changed POR Status indicates Yes, then calendar date will be indicated in this field. Lost in Last 30 Days: Yes or No flag indicating if subscription was lost from partner as a result of Change in Partner of Record. Please Note: In the event a partner has been disassociated as Partner of Record for a given subscription, partner will not have visibility to updated Partner of Record. 3.4 Customers The Customer Tile indicates the total unique customer count associated to all non-azure Cloud-based Subscriptions sold by the partner. Customers may have more than one Subscription. The following Tiles are within the Customer perspective: Total: Provides total count of Customers New in last 30 Days: Indicates subscriptions recently added by partner. Within the Customers report, the following customer details are provided in the reporting grid. All information can be downloaded to Excel for further analysis. Customer Name: Name of Customer associated to Subscriptions Customer TPID: The Customer TPID is a Microsoft-generated identification number and is unique to each customer. Subscription Count: Count of subscriptions that each unique customer has purchased. Partners can select drop-down icon next to Customer Name to view each subscription and related details. Seats Available: Total count of seats sold across all subscriptions within the customer. Customer may have multiple subscriptions; the count of seats is therefore aggregated. Seats Assigned: Total count of seats currently in-use or deployed within the customer. The count is an aggregation across all subscriptions related to the individual customer. Deployment Opportunity: Count of Seats Available less count of Seats Assigned. The value indicates the total aggregate count of Deployment Opportunity across all subscriptions related to the customer. 3.5 Trials Office 365, CRM Online and Windows Intune Trial Subscriptions that are initiated by the Partner and subsequently accepted by customers will appear within the Trials report. The purpose of this report is

12 to provide a consolidated view of all trial subscriptions created by partners. Trials are created within the Office 365 Admin Center within the category of Build Your Business. Upon acceptance from the customer, the specific Trial information such as seat count, subscription ID and product information will be populated within the Online Services Dashboard within the Subscriptions report. These subscriptions will be flagged as Converted from Trial. Filtered Tiles within the Trials report include the following: Total: Total number of Trials submitted by partner in existence. The count will include active as well as inactive trials (those that have expired). Hot Trials: Trials where more than 1 seat has been assigned. Historically, when 2 or more seats are in use within a trial, the likelihood of conversion to paid subscription is high. Expiring in 7 Days: All Trials are available for use for a limited time. Those that expire within next 7 days from current calendar date will be counted. In the event partner has multiple Trial offers, this flag enables quick identification of Trials that are in need of action. Office 365: Identify Trials with products under Office 365 product group. CRM Online: Identify Trials with products under CMR Online product group. Windows Intune: Identify Trials with products under Windows Intune product group. The Trials report grid includes the following attributes for each Customer that received a trial subscription: Customer Name: Name of Customer associated to the Trial. Product: Product group for which Trial was issued. Status: o Active: Trial is currently in use by customer o Disabled: Trial is no longer active due to expiration Country: Geographic location in which the customer is utilizing Trial. Seats Assigned: Number of seats assigned within the Trial. Hot Trial: Yes/No indicator of Hot Trial. Trials where more than 1 seat has been assigned. Historically, when 2 or more seats are in use within a trial, the likelihood of conversion to paid subscription is high.

13 Start Date: Calendar date when Trial was accepted by Customer. Expiration Date: Calendar date when Trial will no longer be available for use. All Trials have limited days of activity for the purpose of driving sales activity. Expiring in 7 Days: All Trials are available for use for a limited time. Those that expire within next 7 days from current calendar date will be flagged as Yes. In the event partner has multiple Trials offers, this flag enables quick identification of Trials that are in need of action. 3.6 Quotes An additional feature of the Build Your Business category within the O365 Admin Center is the ability to create Quotes or Purchase Offers for prospective and current customers. Partners can create quotes based on customized license or seat counts for available plans within Office 365. Once created, the partner will automatically be designated as Partner of Record (POR) should the customer accept and purchase the offer. Upon acceptance, the customer as well as related subscription details will be populated within the Online Services Dashboard. Quote ID: Unique identification code used for internal tracking purposes. Start Date: Calendar date when Quotes was created. Seats Quoted: Number of seats included within quote. Customer Views: Number of instances prospective customer as viewed or read the quote. This is accomplished by tracking the URL associated to the quote sent to the customer. Conversion to Trial: Yes/No flag indicating if Quote has been accepted by customer in the form of a free Trial. Conversion to Paid: Yes/No flag indicating if Quote has been accepted by customer as a paid subscription. 3.7 Renewals Due The Renewals Due report provides insight to the number of Subscriptions that are approaching their expiration dates. The renewal 30-day renewal window logic utilized within this perspective ensures

14 that each subscription that is due to expire within the next 30 calendar days will be identified and acted upon. The purpose of indicating subscriptions with upcoming expiration dates is to ensure partners have adequate time to manage subscriptions for the purpose of renewing. 3.8 Lost in Last 30 Days Identifying subscriptions that were lost or expired in last 30 days can be accessed within the Lost in Last 30 Days report. Partners will find this view useful for the following reasons: Subscription that has recently expired may have been an oversight on behalf of either Partner or Customer, providing an opportunity to engage the customer for renewal. Partners may inquire about decreasing trends in overall subscription counts by product. The Lost report will provide details regarding subscriptions that have expired and no longer contributing revenue. 3.9 New in Last 30 Days The New in Last 30 Days report provides insight into newly added subscriptions. New subscriptions can be added in a number of ways, whether converted from Trial, purchased net-new or purchased from Quotes. Partners can analyze their recently added subscriptions to identify what products are driving new business as well as what methods of customer interaction work best for sales. 4. Subscriptions The Subscriptions chart within the Online Services Dashboard provides total count of sold subscriptions by Cloud Product category. Users can select Subscription values within the column chart to access detailed report illustrating subscription activity. Key subscription attributes are defined below: Drop-Down Filters: Renewals Due: Identify subscriptions by renewal time period. Sales Model: Identify subscriptions sold through specific channel or sales model. Sales Model classifies how Online Services subscriptions are sold to customers. It provides visibility to details such as whether a subscription was sold via Volume License agreement or purchased directly from Microsoft through the web portal or via partners. Auto Renewal: Identify all active subscriptions that are set to Auto Renew upon expiration date. Alternatively, users can filter for those subscriptions that do not have Auto Renew for the

15 purpose of driving action among field sales & marketing teams to prevent expiration / drive renewals. Detail Subscription Report Customer Name: Name of Customer associated to Subscriptions Product: Product group for which Trial was issued. Status: o Active: Trial is currently in use by customer o Disabled: Trial is no longer active due to expiration Seats Available: Total count of seats sold across all subscriptions within the customer. Customer may have multiple subscriptions; the count of seats is therefore aggregated. Seats Assigned: Total count of seats currently in-use or deployed within the customer. The count is an aggregation across all subscriptions related to the individual customer. Deployment Opportunity: Status indicator for Subscriptions that are Deployment Opportunities. Deployment opportunities are defined as subscriptions with higher Seats Sold count than Seats Deployed count. Start Date: Calendar date when subscription began. Expiration Date: Calendar date when subscription will no longer be available for use and must be renewed. 5. Seat Utilization The Seat Utilization chart within the Online Services Dashboard provides total count of seats sold as well as seats deployed by Cloud Product category. Users can select either Seats Sold or Seats Deployed values to access detailed report illustrating seat utilization activity by customer. This report will indicate the gaps between seats sold and seats deployed, which provides opportunity to increase deployed seats and increase utilization where appropriate. 6. Office 365 Active Use 6.1 Understanding Active Use Logic Within the context of O365 Seats Sold and Seats Deployed, partners have little knowledge of how frequently their customers utilize specific products. Partners have insight into how many seats of Office

16 365 Exchange Online, for example, are deployed per subscription, but they don t have insight to how often the product is used. Without knowing the actual product usage at the customer level, partners may find difficulty in renewing Subscriptions or cross-selling complementary products and services when their customers aren t utilizing the product. Active Use encompasses the ongoing usage partners and customer have with specific Microsoft cloud products, namely O365, for the purpose of driving deeper customer engagement to drive sales, deployment and consumption for all Microsoft products and services. O365 Active Use reporting is available for the following O365 Product Categories: Exchange Online: Outlook and Outlook Web application for , calendar, contacts on mobile devices including Windows Phone, BlackBerry, ios, Android SharePoint Online: Cloud-based platform for hosting & sharing content Lync Online: Single client experience for presence, instant messaging, voice, video meetings. Yammer: Secure social network for internal company use. O365 Pro Plus Deployment: Excel, Word, PowerPoint, Outlook, and OneNote delivered as a cloud service, capable of hosting data On-Premise or in the Cloud. 6.2 Office 365 Active Use Reporting The Office 365 Active Use report has been recently added to the Online Services Dashboard to provide partners with insight regarding Active Use among their customer base. Active Use reporting is available for all 4 product categories within Office 365 as well as Office 365 Pro Plus Deployment. Please Note: This data is refreshed weekly and is intended to help you identify your organizations progress and any potential customer opportunities. This data may differ from incentives data as it includes data from all channels (e.g. Open, EA, MOSP) and is not filtered by incentive rules. This information is made available on an as-is and as-available basis, and is only intended for reporting. Data should not be used for calculating partner incentives. Customer Name: Name of Customer associated to the subscription. Product: Exchange Online, SharePoint Online, Lync Online, Yammer

17 Entitlement: An available opportunity for a user to be active within a given workload. The number of entitlements for a given SKU is equal to the number of seats purchased multiplied by the number of workloads within that SKU. Entitlements are granted through licensing of a SKU which may contain one or more workloads. Entitlements measure the overall total obligation against which we must drive usage or consumption. Total Entitlements: The count of entitlements including all Qualified and Trial entitlements Qualified Entitlements: The count of entitlements meeting the Qualified SKU filtering criteria for inclusion. Active Entitlement (Unique Active Users): The unique count of users, by workload, that have taken an intentional action within that workload in the past 30-days, rolling. Examples of intentional actions include sending, forwarding or replying to s via Exchange Online; uploading or downloading a file; creating or editing a site via SharePoint Online; participating in an IM or Skype call via Skype for Business; or posting or replying to a post via Yammer. Active Use %: Unique Active Users divided by Qualified Entitlements. 6.3 Office 365 Pro Plus Deployment Office Pro Plus is purchased by customers on an Enterprise Agreement and installed locally on laptops, notebooks or desktops with connectivity to Microsoft Cloud Services. Similar to Active Use workloads within O365, O365 Pro Plus Deployment tracks Qualified Entitlements as well as the number of Deployments within a given customer. Deployment for O365 Pro Plus is the key measurement to ensure customers are utilizing their licenses effectively. Office 365 Pro Plus Deployment Qualified Entitlements and Active Entitlements (active users) values are not included in aggregated Office 365 Active Entitlement counts. Pro Plus Deployment is measured by seats deployed and not explicitly by Active Entitlements. Deployments (seats deployed) and Deployed % (ratio of Qualified Entitlements to Deployments) are the key metrics available within detailed perspective.

18 7. Data Refresh Cycles Multiple data source provide input to the Partner Online Services Dashboard across differing refresh intervals. This section defines how often data is refreshed within the Dashboard across Azure Consumption, O365, CRM Online and Windows Intune as well as Active Use. Azure Consumption Data: Azure Consumption data is refreshed on weekly basis. O365, CRM Online and Windows Intune: Subscription and seat data is refreshed on daily basis. O365 Active Use: Active use data is refreshed on weekly basis, and consists of following logic: o For all product categories, Active Use identifies all unique active users within a trailing 30-day window. Unique Active Users within this time period are compared to Total Qualified Entitlements by product category to calculate Active Use % value.

Microsoft Partner Network. Cloud Services Dashboard User Guide

Microsoft Partner Network. Cloud Services Dashboard User Guide Microsoft Partner Network Cloud Services Dashboard User Guide Table of Contents 1. Navigation... 4 1.1 MPN Portal... 4 2. Azure Consumption... 4 2.1 Subscriptions... 5 2.2 Consumption... 6 2.3 Customers...

More information

Microsoft Partner Network. Cloud Services Dashboard User Guide

Microsoft Partner Network. Cloud Services Dashboard User Guide Microsoft Partner Network Cloud Services Dashboard User Guide Table of Contents 1. Executive Summary - Cloud Services Dashboard... 3 1.1 Target audience... 3 1.2 Microsoft Promise to our Partners... 3

More information

Office 365 Fall Updates FAQ: New Office 365 Plans for SMBs and more!

Office 365 Fall Updates FAQ: New Office 365 Plans for SMBs and more! Office 365 Fall Updates FAQ: New Office 365 Plans for SMBs and more! Table of Contents Overview... 1 Overview of new Office 365 Business plans... 4 Implications for existing customers Open, Advisor, Direct...

More information

Small Business (1-25) Midsize Business (1-300) Enterprise (unlimited)

Small Business (1-25) Midsize Business (1-300) Enterprise (unlimited) Small Business (1-25) Midsize Business (1-300) Enterprise (unlimited) Simplified admin experience Full Enterprise admin experience Full Enterprise admin experience Business Core needs Enterprise Advanced

More information

Transacting Partner in Microsoft Sales System. Fast Track / Onboarding Center Registered Deployment. Partner

Transacting Partner in Microsoft Sales System. Fast Track / Onboarding Center Registered Deployment. Partner Microsoft recognizes that when multiple partners are adding value in customers cloud subscriptions, everyone benefits. As a result, we now offer multiple ways for partners to be recognized for your performance

More information

Cloud Platform Competency Performance Qualification Process

Cloud Platform Competency Performance Qualification Process Cloud Platform Competency Performance Qualification Process This document describes how your organization is assigned to Azure subscriptions for the Azure Performance requirement for the Cloud Platform

More information

FastTrack User Guide - Microsoft & Partners

FastTrack User Guide - Microsoft & Partners FastTrack User Guide - Microsoft & Partners This guide contains step by step instructions to help Microsoft and Microsoft partner users understand the new FastTrack site. This guide covers site registration,

More information

We need to move between plans as our needs and business grow. We expect the ability to combine plans to meet our needs without worrying about which plans work together. Simplify the upsell and crosssell

More information

Microsoft Office 365 From Vodafone 2015 Update

Microsoft Office 365 From Vodafone 2015 Update Microsoft Office 365 From Vodafone 2015 Update What is Microsoft Office 365? Microsoft Office 365 offered by Vodafone is a hosted, cloud-based IT solution that combines Microsoft s suite of communication

More information

Microsoft Partner Incentives

Microsoft Partner Incentives FY15 Partner Incentives Portfolio July 1, 2014 September 30, 2015 FY15 Partner Incentives Portfolio Microsoft s FY15 partner incentives portfolio focuses on three core priorities: Driving Cloud partner

More information

SAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple

SAP Digital CRM. Getting Started Guide. All-in-one customer engagement built for teams. Run Simple SAP Digital CRM Getting Started Guide All-in-one customer engagement built for teams Run Simple 3 Powerful Tools at Your Fingertips 4 Get Started Now Log on Choose your features Explore your home page

More information

Microsoft Office 365 from Vodafone. Administrator s Guide for Midsize Businesses and Enterprises

Microsoft Office 365 from Vodafone. Administrator s Guide for Midsize Businesses and Enterprises Microsoft Office 365 from Vodafone Administrator s Guide for Midsize Businesses and Enterprises Contents Footer bar Return to contents page Go to next of section Return to start of section Previous page

More information

Office 365 Licensing Brief

Office 365 Licensing Brief Volume Licensing brief Office 365 Licensing Brief Table of contents Introduction... 2 Office 365 offers in Volume Licensing... 3 Buying licenses in Office 365 offers in Volume Licensing... 5 Office 365

More information

Use Office 365 on your Android phone

Use Office 365 on your Android phone Use Office 365 on your Android phone Quick Start Guide Check email Set up your Android phone to send and receive mail from your Office 365 account. Check your calendar wherever you are Always know where

More information

Enterprise-ready productivity and collaboration

Enterprise-ready productivity and collaboration Enterprise-ready productivity and collaboration 1 billion smartphones by 2016, 350M of those being used at work 82% of the world's online population engages in social networking 39% SMB to pay for cloud

More information

How To Configure A Windows 8.1 On A Windows 7.1.1 (Windows) With A Powerpoint (Windows 8) On A Blackberry) On An Ipad Or Ipad (Windows 7) On Your Blackberry Or Black

How To Configure A Windows 8.1 On A Windows 7.1.1 (Windows) With A Powerpoint (Windows 8) On A Blackberry) On An Ipad Or Ipad (Windows 7) On Your Blackberry Or Black Introduction to Cloud-Based Mobile Device Management with Intune Information in this document, including URLs and other Internet Web site references, is subject to change without notice. Unless otherwise

More information

Office 365: End-User Business Environment Workshop

Office 365: End-User Business Environment Workshop Office 365: End-User Business Environment Workshop Duration: 24 hrs. Course Description This instructor-led course provides students with the knowledge and skills to productively utilize Office 365. The

More information

Compare versions with Maximizer CRM 12: Summer 2013

Compare versions with Maximizer CRM 12: Summer 2013 Compare versions with Maximizer CRM 12: Summer Group and Enterprise Editions The Summer release of 12 continues to build on the theme of enhanced performance, usability and productivity while maintaining

More information

Use Office 365 on your Android phone

Use Office 365 on your Android phone Use Office 365 on your Android phone Quick Start Guide Check email Set up your Android phone to send and receive mail from your Office 365 account. Check your calendar wherever you are Always know where

More information

How To Use Sharepoint Online On A Pc Or Macbook Or Macsoft Office 365 On A Laptop Or Ipad Or Ipa Or Ipo On A Macbook (For A Laptop) On A Desktop Or Ipro (For An Ipro

How To Use Sharepoint Online On A Pc Or Macbook Or Macsoft Office 365 On A Laptop Or Ipad Or Ipa Or Ipo On A Macbook (For A Laptop) On A Desktop Or Ipro (For An Ipro Getting Started with SharePoint Online for Small Business By Robert Crane Computer Information Agency http://www.ciaops.com Terms This Guide from the Computer Information Agency is provided as is. Every

More information

Volume Licensing Service Center User Guide

Volume Licensing Service Center User Guide Volume Licensing Service Center User Guide MICROSOFT VOLUME LICENSING FEBRUARY 2015 What s New License Summary has been improved with expanded search capabilities Contents What s New... 1 Overview of the

More information

The Small/Medium Business (SMB) Essential Guide to Licensing Microsoft Office 365

The Small/Medium Business (SMB) Essential Guide to Licensing Microsoft Office 365 The Small/Medium Business (SMB) Essential Guide to Licensing Microsoft Office 365 Today, SMBs are working differently, leveraging cloud and mobile technology to improve efficiency, productivity, flexibility

More information

We need to move between plans as our needs and business grow. We expect the ability to combine plans to meet our needs without worrying about which plans work together. Simplify the upsell and crosssell

More information

Microsoft Power BI for Office 365 Provisioning Guide

Microsoft Power BI for Office 365 Provisioning Guide Microsoft Power BI for Office 365 Provisioning Guide This documentation is for preview only, and is subject to change in future releases. 2013 Microsoft Corp. All rights reserved. How to provision Microsoft

More information

Microsoft Cloud Solution Provider Frequently Asked Questions

Microsoft Cloud Solution Provider Frequently Asked Questions Microsoft Cloud Solution Provider Frequently Asked Questions Copyright 2015 Microsoft Corporation. All rights reserved lished July 2014 2014 Microsoft Corporation. All rights reserved. Microsoft Cloud

More information

An enterprise platform of hosted applications that scales to meet the needs of your institution, all under a single ID

An enterprise platform of hosted applications that scales to meet the needs of your institution, all under a single ID An enterprise platform of hosted applications that scales to meet the needs of your institution, all under a single ID E1 Plan Free for Faculty/Staff & Students 50GB 1 TB 250 People Faculty, Staff & Students

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

Office 365 SharePoint Online

Office 365 SharePoint Online Office 365 SharePoint Online May 8, 2012 Statera Consultants: Erin Giffin Thomas Baer Agenda Overview of SharePoint Online capabilities Demo User Experience Admin Experience Online vs. OnPrem Hybrid Scenario

More information

Anchor End-User Guide

Anchor End-User Guide Table of Contents How to Access Your Account How to Upload Files How to Download the Desktop Sync Folder Sync Folder How to Share a File 3 rd Party Share from Web UI 3 rd Party Share from Sync Folder Team-Share

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

Microsoft Online Service Offerings

Microsoft Online Service Offerings Microsoft Online Service Offerings There are several types of cloud offerings out there for small, medium, and enterprise business. Surprising that when it comes to the Microsoft Cloud it s typically the

More information

Microsoft Online Services by Cerberus Service Packages

Microsoft Online Services by Cerberus Service Packages Microsoft Online Services by Cerberus Service Packages Microsoft adds more power to the Office you already know and use by making it easier to communicate and collaborate with others; access your email

More information

Microsoft Office 365 with MailDefender

Microsoft Office 365 with MailDefender (PC) for Microsoft Office 365 with MailDefender V1.0 Contents 1 Logging in to the Office 365 Portal... 3 1.1 Outlook Web Access Exchange & Lync... 3 1.2 Team Site SharePoint Online... 3 2 Configuring your

More information

complete File Sharing Anywhere Access Technical Support Financiallybacked Simple IT Management HD Video Conferencing

complete File Sharing Anywhere Access Technical Support Financiallybacked Simple IT Management HD Video Conferencing complete Businessclass Email File Sharing HD Video Conferencing Office Desktop Apps Office Web Apps Office Mobile Anywhere Access Technical Support Simple IT Management Financiallybacked SLA Always the

More information

B&SC Office 365 Email

B&SC Office 365 Email B&SC Office 365 Email Microsoft Office 365 In its continuous efforts to provide the highest quality student experience, Bryant & Stratton College is giving students access to a new tool for accessing email.

More information

Office Professional Plus - Outlook, Word, Excel, PowerPoint, Publisher, Access, InfoPath, Lync and more...

Office Professional Plus - Outlook, Word, Excel, PowerPoint, Publisher, Access, InfoPath, Lync and more... Office 365 The future of technology for the small business Microsoft Office 365 provides the latest email, communication, messaging, staff productivity and collaboration tools over the Web, ideally suited

More information

Microsoft Office 365 Microsoft Office 2013 Pro Plus for PC Installation and Activation Walkthrough

Microsoft Office 365 Microsoft Office 2013 Pro Plus for PC Installation and Activation Walkthrough Microsoft Office 365 Microsoft Office 2013 Pro Plus for PC Installation and Activation Walkthrough Contents Introduction... 2 System Requirements... 2 Installing Microsoft Office 2013... 2 Manage/Deactivate

More information

Windows Intune Walkthrough: Windows Phone 8 Management

Windows Intune Walkthrough: Windows Phone 8 Management Windows Intune Walkthrough: Windows Phone 8 Management This document will review all the necessary steps to setup and manage Windows Phone 8 using the Windows Intune service. Note: If you want to test

More information

ACCESSING MICROSOFT OFFICE 365 FREE STUDENT RESOURCES

ACCESSING MICROSOFT OFFICE 365 FREE STUDENT RESOURCES ACCESSING MICROSOFT OFFICE 365 FREE STUDENT RESOURCES Download and Installation instructions 1. Go here and sign into Office 365 with your username and password. Username: Unitecusername@myunitec.ac.nz

More information

Office 365 Open & Office 365 FPP FAQ

Office 365 Open & Office 365 FPP FAQ & Office 365 FPP FAQ Overview What is the Microsoft Open Program? What is FPP? What are Office 365 Open and Office 365 FPP? Microsoft Open Programs provide small and midsize organizations with a cost-effective

More information

70-243: Administering and Deploying System Center 2012 Configuration Manager. 70-246: Monitoring and Operating a Private Cloud with System Center 2012

70-243: Administering and Deploying System Center 2012 Configuration Manager. 70-246: Monitoring and Operating a Private Cloud with System Center 2012 62-193: Technology Literacy for Educators 70-243: Administering and Deploying System Center 2012 Configuration Manager 70-246: Monitoring and Operating a Private Cloud with System Center 2012 70-247: Configuring

More information

Building Dynamics CRM 2015 Dashboards with Power BI

Building Dynamics CRM 2015 Dashboards with Power BI Fr Building Dynamics CRM 2015 Dashboards with Power BI is a hands-on guide to building and configuring powerful Dynamics CRM dashboards. This book will provide you with the skills you need to learn how

More information

MICROSOFT LICENSING: WHAT'S INCLUDED

MICROSOFT LICENSING: WHAT'S INCLUDED MICROSOFT LICENSING: WHAT'S INCLUDED Larry Kuhn, Account Technology Strategist, Microsoft David Putlak, Account Executive, Microsoft #ILTA15 #085 LICENSING OPTIONS BY BUSINESS SIZE 5 or fewer licenses

More information

TOP New Features of Oracle Business Intelligence 11g

TOP New Features of Oracle Business Intelligence 11g 10 TOP New Features of Oracle Business Intelligence 11g TABLE OF CONTENTS Feature 1 New Chart Choices Funnel Chart 2 Trellis Chart 3 Waterfall 4 Tile Diagram 5 Feature 2 Recommended Visualization 6 Feature

More information

Compare versions with Maximizer CRM 12: Winter 2012

Compare versions with Maximizer CRM 12: Winter 2012 Compare versions with Maximizer CRM 12: Winter 2012 Group and Enterprise Editions The Winter release of Maximizer CRM 12 continues to build on the theme of enhanced performance, usability and productivity

More information

Office 365 Professional Onboarding Services

Office 365 Professional Onboarding Services Office 365 Professional Onboarding Services Office 365 Standard Email Onboarding Standard onboarding is designed to train one user so they can manage the administrative and end user functionalities of

More information

Student Advantage FREQUENTLY ASKED QUESTIONS FOR PARTNERS

Student Advantage FREQUENTLY ASKED QUESTIONS FOR PARTNERS Student Advantage FREQUENTLY ASKED QUESTIONS FOR PARTNERS Overview 3 How does this announcement about a Student Advantage benefit relate to existing Student Option? 3 Why is Microsoft introducing these

More information

PBI365: Data Analytics and Reporting with Power BI

PBI365: Data Analytics and Reporting with Power BI POWER BI FOR BUSINESS ANALYSTS AND POWER USERS 3 DAYS PBI365: Data Analytics and Reporting with Power BI AUDIENCE FORMAT COURSE DESCRIPTION Business Analysts, Statisticians and Data Scientists Instructor-led

More information

Microsoft Online Learning Administrator guide v1.0

Microsoft Online Learning Administrator guide v1.0 Microsoft Online Learning Administrator guide v1.0 This guide provides an overview of the administrative functions of the Microsoft Online Learning Portal for Administrators. IMPORTANT NOTE: Please do

More information

URL for test environment: https://smbsalesuat.partners.extranet.microsoft.com/ smbsalesuat/main.aspx

URL for test environment: https://smbsalesuat.partners.extranet.microsoft.com/ smbsalesuat/main.aspx Title: Assigning leads in Microsoft Dynamics CRM for SMB Date: 2/12/14 Program: Microsoft Dynamics CRM for SMB Type: Video storyboard File name: _draft 2-12_FINAL Writer: Mark Morris (v-mmorri@microsoft.com)

More information

Microsoft Partner Incentives. Online Services Advisor Web-Direct Incentives Guide

Microsoft Partner Incentives. Online Services Advisor Web-Direct Incentives Guide Microsoft Partner Incentives Online Services Advisor Web-Direct Incentives Guide October 1, 2014 September 30, 2015 Contents Contents... 2 Overview... 3 Summary of FY15 program changes... 3 Online Services

More information

Benefit overview Getting started Activating the monetary credit Azure subscription Activating the dev/test PAYG Azure subscription Adding the benefit

Benefit overview Getting started Activating the monetary credit Azure subscription Activating the dev/test PAYG Azure subscription Adding the benefit Benefit overview Getting started Activating the monetary credit Azure subscription Activating the dev/test PAYG Azure subscription Adding the benefit to an existing Azure account Common activation errors

More information

Increase your Performance with the PSA Suite for Microsoft Dynamics CRM

Increase your Performance with the PSA Suite for Microsoft Dynamics CRM Increase your Performance with the PSA Suite for Microsoft Dynamics CRM With the PSA Suite you will increase your Performance and you will have insight in all the major Key Performance Indicators of your

More information

Compare Maximizer CRM Group and Enterprise Editions

Compare Maximizer CRM Group and Enterprise Editions Compare versions with Maximizer CRM Group and Enterprise Editions The latest release of continues to build on the theme of enhanced flexibility, business insight and data security, while maintaining Maximizer

More information

ProperSync 1.3 User Manual. Rev 1.2

ProperSync 1.3 User Manual. Rev 1.2 ProperSync 1.3 User Manual Rev 1.2 Contents Overview of ProperSync... 3 What is ProperSync... 3 What s new in ProperSync 1.3... 3 Getting Started... 4 Installing ProperSync... 4 Activating ProperSync...

More information

Microsoft Dynamics CRM. Salesforce.com. 8 Reasons Microsoft is the Better Investment. versus

Microsoft Dynamics CRM. Salesforce.com. 8 Reasons Microsoft is the Better Investment. versus versus 8 Reasons Microsoft is the Better Investment 2015 versus : The Choice is Clear When you choose a business management system, the last thing you want is to be surprised once you ve gone through the

More information

License table for Microsoft Action Pack partners

License table for Microsoft Action Pack partners License table for Microsoft Action Pack partners Benefits include the latest internal-use software that you can use to run your business, sell your solutions, develop applications, and train your employees.

More information

Transition: Let s have a look at what will be covered.

Transition: Let s have a look at what will be covered. Welcome to the Microsoft Licensing Overview course, designed for partners preparing to take the Microsoft Licensing Overview assessment. This course introduces you to Microsoft Licensing program and product

More information

Guide 3 - SkyDrive Pro

Guide 3 - SkyDrive Pro Guide 3 - SkyDrive Pro 1. SkyDrive Pro on the web 2. SkyDrive Pro on your PC 3. SkyDrive Pro on your ipad Microsoft Office 365 is the new messaging and storage solution for the City of Edinburgh educational

More information

Analyze Your Data. Salesforce, Winter 16. @salesforcedocs

Analyze Your Data. Salesforce, Winter 16. @salesforcedocs Analyze Your Data Salesforce, Winter 16 @salesforcedocs Last updated: December 17, 2015 Copyright 2000 2015 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark of salesforce.com,

More information

Webvantage blue Sapphire: Release Notice

Webvantage blue Sapphire: Release Notice Webvantage blue Sapphire: Release Notice New in this Release Desktop Agency Settings Agency Settings is enhanced to improve the workflow and usability. The controls are more intuitive and additional options

More information

Hans Demeyer Supplier of Inspiration & Optimism @suppl_of_optim v-hansd@microsoft.com

Hans Demeyer Supplier of Inspiration & Optimism @suppl_of_optim v-hansd@microsoft.com Hans Demeyer Supplier of Inspiration & Optimism @suppl_of_optim v-hansd@microsoft.com Modern Workplace Office 365 What s in it? Office 365 Next steps THE WORLD HAS CHANGED. MODERN WORKPLACE UBIQUITOUS

More information

In the Cloud: File Storage Collaboration and Communication with Office 365. Teacher Academy

In the Cloud: File Storage Collaboration and Communication with Office 365. Teacher Academy In the Cloud: File Storage Collaboration and Communication with Office 365 Teacher Academy Overview Who Should Use This Handbook This handbook is for teachers participating in the In the Cloud: File Storage

More information

ShowMe Dynamics CRM 2013 Total Count: 148 Videos

ShowMe Dynamics CRM 2013 Total Count: 148 Videos Dynamics CRM 2013 Dashboards How to: Create Dashboards Dynamics CRM 2013 Dashboards How to: Follow or Unfollow Colleagues Dynamics CRM 2013 Dashboards How to: Follow or Unfollow Leads, Contacts or Accounts

More information

Base CRM Guide. Getting started and understanding of the basic features of Base CRM.

Base CRM Guide. Getting started and understanding of the basic features of Base CRM. Base CRM Guide Getting started and understanding of the basic features of Base CRM. Table of Contents BASIC NAVIGATION 03 Logging in 04 Desktop Navigation 05 Settings DASHBOARD 06 Your Dashboard LEADS

More information

FY14 Managed Reseller Incentives

FY14 Managed Reseller Incentives Anthony Ferry Neudesic FY14 Managed Reseller Incentives Incentives Guide April 21, 2014 TABLE OF CONTENTS Version History... 2 Overview... 3 Partner Eligibility Requirements... 4 MPN Competency Requirements...

More information

Use Office 365 on your Windows Phone

Use Office 365 on your Windows Phone Use Office 365 on your Windows Phone Quick Start Guide Check email Set up your Windows Phone to send and receive mail from your Office 365 account. Check your calendar wherever you are Always know where

More information

Office 365 deployment checklists

Office 365 deployment checklists Chapter 128 Office 365 deployment checklists This document provides some checklists to help you make sure that you install and configure your Office 365 deployment correctly and with a minimum of issues.

More information

Getting Started Guide: Getting the most out of your Windows Intune cloud

Getting Started Guide: Getting the most out of your Windows Intune cloud Getting Started Guide: Getting the most out of your Windows Intune cloud service Contents Overview... 3 Which Configuration is Right for You?... 3 To Sign up or Sign in?... 4 Getting Started with the Windows

More information

Microsoft Dynamics Lifecycle Services

Microsoft Dynamics Lifecycle Services Define Develop Operate Microsoft Dynamics Lifecycle Services November, 2014 Lifecycle Services Microsoft Dynamics Lifecycle Services (LCS) is a Microsoft Azure-based collaboration portal that helps organizations

More information

Version Comparison. Maximizer CRM 12 Winter Version Comparison Chart. Performance, Usability, Simplicity Enhanced

Version Comparison. Maximizer CRM 12 Winter Version Comparison Chart. Performance, Usability, Simplicity Enhanced Maximizer CRM 12 Winter Version Comparison Chart Performance, Usability, Simplicity Enhanced The Winter release of Maximizer CRM 12 continues to build on the theme of enhanced performance, usability and

More information

7.0 Wireless Mobile Guide

7.0 Wireless Mobile Guide 7.0 Wireless Mobile Guide Copyright 2010 Sage Technologies Limited, publisher of this work. All rights reserved. No part of this documentation may be copied, photocopied, reproduced, translated, microfilmed,

More information

Support for Apple Mac and ios Devices

Support for Apple Mac and ios Devices Support for Apple Mac and ios Devices Published: July 29, 2011 For the latest information, please see Microsoft Office 365. The information contained in this document represents the current view of Microsoft

More information

Use Office 365 on your iphone

Use Office 365 on your iphone Use Office 365 on your iphone Quick Start Guide Check email Set up your iphone to receive your O365 email. Check your calendar wherever you are Always know where you have to be by syncing your calendar

More information

Client Access Licenses Suite Bridges Overview

Client Access Licenses Suite Bridges Overview Volume Licensing brief Client Access Licenses Suite Bridges Overview This brief applies to all Microsoft Volume Licensing programs. Table of Contents Summary... 1 What s New in this Brief... 1 Details...

More information

Save and Share Files in the Cloud with OneDrive for Business

Save and Share Files in the Cloud with OneDrive for Business Work Smart by Microsoft IT Save and Share Files in the Cloud with OneDrive for Business Microsoft OneDrive for Business is your professional file library your OneDrive for your business needs. OneDrive

More information

vrealize Operations Management Pack for vcloud Air 2.0

vrealize Operations Management Pack for vcloud Air 2.0 vrealize Operations Management Pack for vcloud Air 2.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To

More information

Compare Versions with Maximizer CRM 2015

Compare Versions with Maximizer CRM 2015 Compare Versions with Group and Enterprise Editions is the fully-featured flexible solution, providing Sales Force Marketing and Workflow Automation, in addition to Customer Service Case Management that

More information

License table for Competency partners

License table for Competency partners License table for Competency partners Refer to the Product Usage Guide for important details regarding license use rights and limitations about each software product or online service. Your organization

More information

Using Microsoft Lync for Web Conferencing, Training & Support

Using Microsoft Lync for Web Conferencing, Training & Support Using Microsoft Lync for Web Conferencing, Training & Support A Demonstration of Lync Features 28 May 2014 What is Lync? Microsoft Lync is a communications and collaboration tool available to Exchange

More information

How To Use A Cloud Based Crom Live Solution

How To Use A Cloud Based Crom Live Solution Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

Office 365 from iomart

Office 365 from iomart Office 365 from iomart iomart and Microsoft Office 365 As a member of the Microsoft Cloud Solution Provider (CSP) program, iomart is one of only a handful of partners selected to offer Microsoft cloud

More information

Office 365 Licenties

Office 365 Licenties Office 365 Licenties Tim ter Haar Microsoft Licensing Consultant Software Solutions Group Tim.ter.Haar@Copaco.com a-titerh@microsoft.com 06-27861357 Office 365 Pro Plus Exchange Online Lync Online Sharepoint

More information

LYNC 2010 USER GUIDE

LYNC 2010 USER GUIDE LYNC 2010 USER GUIDE D O C U M E N T R E V I S O N H I S T O R Y DOCUMENT REVISION HISTORY Version Date Description 1.0 6/25/2013 Introduction of the Lync 2010 to product line. 2 Lync 2010 User Guide 401

More information

Transforming business through technology. Service Definition Document SharePoint. G-Cloud Framework SCS

Transforming business through technology. Service Definition Document SharePoint. G-Cloud Framework SCS Service Definition Document SharePoint G-Cloud Framework SCS 4 September 2015 Contents 1 Overview...2 1.1 Why Core?...2 2 Microsoft Office 365...3 2.1 Microsoft Office 365 SharePoint Online...3 2.2 Microsoft

More information

Office 365 deploym. ployment checklists. Chapter 27

Office 365 deploym. ployment checklists. Chapter 27 Chapter 27 Office 365 deploym ployment checklists This document provides some checklists to help you make sure that you install and configure your Office 365 deployment correctly and with a minimum of

More information

Product Overview & Quick Start Guide

Product Overview & Quick Start Guide Product Overview & Quick Start Guide Table of Contents Sage CloudCall Plugin Overview 1 Company Overview 1 Product Overview 1 How to order CloudCall Click 2 Sage CloudCall - Administration Guide 3 Installation

More information

Service Level Agreement for Microsoft Online Services

Service Level Agreement for Microsoft Online Services Service Level Agreement for Microsoft Online Services Last updated on: July 1, 2014 1. Introduction. This Service Level Agreement for Microsoft Online Services (this SLA ) is made by Microsoft in connection

More information

Cloud Essentials, Cloud Accelerate & Cloud Deployment

Cloud Essentials, Cloud Accelerate & Cloud Deployment Cloud Essentials, Cloud Accelerate & Cloud Deployment MPN Competencies Associating With A Distributor US SMB Champions Club VAR Rebates Cloud Essentials, Cloud Accelerate & Cloud Deployment MPN Competencies

More information

Hands on Lab: Building a Virtual Machine and Uploading VM Images to the Cloud using Windows Azure Infrastructure Services

Hands on Lab: Building a Virtual Machine and Uploading VM Images to the Cloud using Windows Azure Infrastructure Services Hands on Lab: Building a Virtual Machine and Uploading VM Images to the Cloud using Windows Azure Infrastructure Services Windows Azure Infrastructure Services provides cloud based storage, virtual networks

More information

The new Office... 2 Built for Teamwork... 3 Co-authoring... 3 Simplified Sharing... 4 Improved Version History... 6

The new Office... 2 Built for Teamwork... 3 Co-authoring... 3 Simplified Sharing... 4 Improved Version History... 6 Contents The new Office.... 2 Built for Teamwork... 3 Co-authoring... 3 Simplified Sharing... 4 Improved Version History... 6 Shared Notebooks... 8 Modern Meetings... 9 Office for all of your devices...

More information

Cloud Services. Getting Started. with Cloud Services Admin Guide

Cloud Services. Getting Started. with Cloud Services Admin Guide Cloud Services Getting Started with Cloud Services Admin Guide 3/12/2015 INTRODUCTION This is a planning guide. It is meant to walk the reader through the steps necessary to plan, configure, and activate

More information

Citrix Virtual Classroom. Deliver file sharing and synchronization services using Citrix ShareFile. Self-paced exercise guide

Citrix Virtual Classroom. Deliver file sharing and synchronization services using Citrix ShareFile. Self-paced exercise guide Deliver file sharing and synchronization services using Citrix ShareFile Self-paced exercise guide Table of Contents Table of Contents... 2 Overview... 3 Exercise 1: Setting up a ShareFile Account... 6

More information

Enterprise productivity and collaboration

Enterprise productivity and collaboration Enterprise productivity and collaboration 1 billion smartphones, 4 years ahead of predictions For the first time in modern history, workplace demographics now span 3 generations 50% of enterprise customers

More information

Adobe Summit 2015 Lab 718: Managing Mobile Apps: A PhoneGap Enterprise Introduction for Marketers

Adobe Summit 2015 Lab 718: Managing Mobile Apps: A PhoneGap Enterprise Introduction for Marketers Adobe Summit 2015 Lab 718: Managing Mobile Apps: A PhoneGap Enterprise Introduction for Marketers 1 INTRODUCTION GOAL OBJECTIVES MODULE 1 AEM & PHONEGAP ENTERPRISE INTRODUCTION LESSON 1- AEM BASICS OVERVIEW

More information

System Requirements. Microsoft Dynamics NAV 2016

System Requirements. Microsoft Dynamics NAV 2016 System Requirements Microsoft Dynamics NAV 2016 Contents System Requirements for Microsoft Dynamics NAV 2016... 4 Microsoft Dynamics NAV Windows Client Requirements... 5 Microsoft Dynamics NAV Development

More information

Whats New in CRM 2015 Update 1

Whats New in CRM 2015 Update 1 Whats New in CRM 2015 Update 1 NAVIGATION Easier and faster to find the information you need With the new navigation bar, it's easier and faster to find the information you need When you choose the Main

More information

Office 365 from the ground to the cloud

Office 365 from the ground to the cloud Office 365 from the ground to the cloud Webinar 5 Cross-sell and Upsell June 2014 The Series The Basics Building Your Office 365 Practice Cross-Selling and Upselling Opportunities Microsoft Azure and Windows

More information

OFFICE 365 SELF- CONFIGURATION GUIDE

OFFICE 365 SELF- CONFIGURATION GUIDE IT HELPDESK, REPUBLIC POLYTECHNIC OFFICE 365 SELF- CONFIGURATION GUIDE Version 7.0 IT Helpdesk 6-30-2015 0 TABLE OF CONTENTS Things to note before proceeding with this guide:... 1 Office 365 ProPlus Installation

More information