Cloud Services. Getting Started. with Cloud Services Admin Guide

Size: px
Start display at page:

Download "Cloud Services. Getting Started. with Cloud Services Admin Guide"

Transcription

1 Cloud Services Getting Started with Cloud Services Admin Guide 3/12/2015

2 INTRODUCTION This is a planning guide. It is meant to walk the reader through the steps necessary to plan, configure, and activate TelePacific Cloud Services for the very first time. Since most of our customers elect to purchase Microsoft Hosted Exchange services as a foundation, this guide is oriented primarily to the needs of Hosted Exchange customers getting ready to activate Hosted Exchange services with TelePacific. Activating other TelePacific Cloud services such as Desktop Backup, Microsoft Lync, or Microsoft SharePoint is covered in more detail in service guides posted online at TelePacific support website insidetelepacific.com. Please refer to Steps 3 and 8 in this guide for additional details on how to access these and other user guides. THE PROCESS IN 8 STEPS 1. Domain Name Services Planning: Understand and identify who provides and hosts your internet domain(s) - Domain Name Services (DNS) - so that you can be ready to point your domain(s) to TelePacific Cloud Services in Step 5 below. 2. User Configuration Planning: A checklist to gather end user configuration requirements and plan your migration to TelePacific Cloud Services 3. Build Your End User Configurations. Use the TelePacific Cloud Services Integrated Control Panel to Configure Users: Log into the TelePacific Cloud Services Control Panel and perform the initial configuration of your end users using the information you gathered during planning. 4. Work with Your End Users: Notify your end users of all configuration requirements necessary to activate services and the timeline of activities. An template is included Point Your DNS To TelePacific Cloud Services: Schedule time to work with your DNS administrator to change your MX or other records using the information provided in this section. 6. Migrate Your Existing Services To TelePacific Cloud Services: Schedule a date and time to point your DNS records to TelePacific Cloud services and migrate your users from the existing environment to TelePacific Cloud Solutions. 7. Activate Your End User Accounts Test: You have now built and activated your TelePacific Cloud Services. Here are some suggested methods to test and validate that services are working 8. Detailed User Guides and Additional Support: You are now ready to operate your services. You have the ability to manage your end user configurations real time using the TelePacific Cloud Services Control Panel. TelePacific has created detailed user guides by Cloud Service type. Here you ll find some additional information on where to find these guides and how to use them. Step 1: Domain Name Services Planning Understand and identify who provides and hosts your internet domain(s) - Domain Name Services (DNS) - so that you can be ready to point your domain(s) to TelePacific Cloud Services later in Step 6 of the process. What is a domain, and why is some advance planning needed on this topic? You will need to know who provides your Domain Name Services, or DNS as it is commonly referred to in internet circles, in order to migrate your current services to TelePacific Cloud Services (in Step 5 of the

3 process). Please take time now to find out whether your DNS is hosted with commercial provider such as Network Solutions, GoDaddy or others. Or whether your DNS is hosted by another carrier, or currently hosted today by TelePacific. Once you ve identified who provides your DNS please make a note of it. It is also a good idea to identify who in your organization is responsible for DNS. You can write this information here if you wish to, for later reference. My DNS Provider is: The person in my organization that manages DNS is: Still Not Sure What DNS Is? Please Read Below DNS is simply a way to link meaningful domains such as yourcompany.com (or.org, or.net, etc.) to specific locations on the internet, such as an server. Your domain probably reflects your company name in some form or another. Here are some examples of common domains you ll surely recognize: DNS Is A Pointer Apple.com NPR.org Ca.gov Google.com You can think of DNS as a pointer. DNS points your domain to a specific location on the internet or in your own private network environment that is connected to the internet in order to enable information flow , webhosting etc. Businesses and individuals acquire domain names from various commercial providers such as Network Solutions (networksolutions.com), GoDaddy (GoDaddy.com), or through service providers such as TelePacific. How Domains Can Support Multiple Types of Information Services Ever wonder how a company can use the same domain (yourcompany.com) to access its corporate website AND use it for ? DNS allows a company to point its domain to an internal or commercial web hosting provider, or Microsoft SharePoint site for web traffic (www.yourcompany.com) and also create addresses that incorporate that same domain This is done using several different types of DNS records. Here are some terms you may hear in conjunction with DNS, and webhosting. DNS Records Terminology Here are the terms you ll encounter when pointing your DNS to and webhosting services: MX (Mail Exchange) records (there can be multiple) pertain to servers (for Microsoft Exchange ). A record (yes, just a single letter A ) pertains to Web servers (for Microsoft SharePoint, etc.) Canonical Name (CNAME) records these are also called Host Aliases. CNAME records allow you to create alias names that correspond to existing Internet host records. CNAME records are helpful when pointing multiple domain names to the same host. Domains Are Portable Lastly, the great thing about domains is that they are portable. Businesses and individuals are able to manage their domains, setting up pointers to services often through a portal provided by the company they acquired their

4 domain name from. And portability provides a lot of flexibility, allowing a business to change and other services without having to acquire a new domain name. You simply point your existing domain(s) to a new service provider. If TelePacific is not your existing DNS provider, and you are using Network Solutions or GoDaddy or another commercial provider you will be responsible for making the changes to point your DNS to TelePacific Cloud Services. Most commercial DNS providers have online portals that permit you to point your domain Mail Exchange records (MX records) to as your DNS provider, please contact them for help with changing your Mail Exchange (MX) Records or A records for your SharePoint (you will need the new TelePacific DNS / MX records below). You will need your login username, and password. The administrator of the domain itself is the only person who can update the domain s DNS Records (MX or A records). Again, now is a good time to identify who the individual is in your company that is responsible for managing your DNS. It may be you, another employee of your company or an external vendor or company that provides IT services to you. You ll want to let them know that you are setting up a hosted exchange solution with TelePacific and that you will be requesting their support to make changes to the DNS to point to TelePacific. We will provide you with the information that he/she needs to change in order to point the services to us. One thing to note: Once changes are made to your DNS to point to TelePacific it may take up to 48 hours to propagate throughout the internet and become effective. That is the nature of DNS and the same interval holds true for any changes made to DNS for any reason. Step 2: User Configuration Planning A checklist to gather end user configuration requirements and plan your migration to TelePacific Cloud Services. Step 2 involves validating the services you ve ordered and accounting for your end user service requirements. Customers have told us that most often they create a simple roster of all employees and services (Hosted Exchange, amount of storage, Active Sync, etc.) they wish to allocate by employee using a spreadsheet as a tracker. Here s a quick checklist to help you start getting organized. Did you order all required services for your business needs? How many users do you actually need vs. ordered and do you have enough? How many Android, IPhone or Blackberry users need to access their s? Did you order the right amount of MS Active Sync accounts for your mobile users? Do you need MS Outlook clients for PCs or Macs or will users be using Outlook Web Access only? Or both? If you do not have the MS Outlook clients, are you aware of, and did you purchase the Migration wizard? What is your preferred migration option? (Self- migration, Migration Wizard, or was a custom migration service requested by you?) Do you need additional level of encryption or archiving for regulatory compliance? Do you have a new domain for MS SharePoint? Alternatively, do you have subdomain? Who is your DNS hosting provider? (from Step 1 above) Is it TelePacific, Network Solutions, or GoDaddy?

5 Do you have the admin login and password for your DNS? Do you also have webhosting from TelePacific? (not a requirement) If using desktop/server backup, how many servers and desktops do you need to back up? If using desktop/server backup, did you order enough disk space for all your servers and users? Did you schedule a date when you can take time to migrate your users and test? (Steps 5 and 6) Step 3: Build Your End User Configurations Use the TelePacific Cloud Services Integrated Control Panel to Configure Users: Log into the TelePacific Cloud Services Control Panel and perform the initial configuration of your end users using the information you gathered during planning. Using the credentials you received in your Welcome Letter from TelePacific, Login to the TelePacific Cloud Services Control Panel from your internet browser. o Cloud Services Control Panel: https://hostedservices.telepacific.com You may be prompted to change your password if this is the first time you are logging in., and if so, please make sure to record your new password somewhere where you can retrieve it the next time you login.

6 The Cloud Services Control Panel is your single interface into controlling all TelePacific Cloud Services which you subscribe to. Here you can configure your users once, adding Exchange, SharePoint, Mozy Desktop Backup, Microsoft Lync, and other services, as well as manage your user configurations ongoing in a consolidated environment. Our customers have told us they appreciate the fact that we provide them with a single integrated Control Panel application to configure and manage both Microsoft and Non- Microsoft services alike.

7 Navigate to the Users icon either via the horizontal menu bar at the top of the screen, or by clicking on the green highlighted word Users found in the right hand portion of the main screen.

8 Build Your User Configurations This is where you will setup users for the first time and map resources to users. Initially you will enter in all your users for the very first time using the information you collected in step 2. The User page is also where you will manage user additions, deletions and changes day to day, once your services are operational. Users are setup in the Control Panel and mapped to subscribed services prior to migrating your existing data, if any, to TelePacific Cloud services, or repointing your DNS records to TelePacific Cloud Services. Here is a snapshot of the Add New User screen that illustrates the ability to configure users with multiple services all in one place. If you require additional instructions on how to build end user configurations via the TelePacific Cloud Services Control Panel please refer to these detailed user guides which may be found at: user- guides.asp under Cloud Services.

9 Step 4: Work with Your End Users Notify your end users of all configuration requirements necessary to activate services and the timeline of activities. Proactively provide all users with login user ID/Password information plus Outlook Web Access (OWA) Link, and instructions for accessing their new service using), as well as information on how to configure MS Active Sync for mobile devices if relevant. Outlook Web Access link: https:// .hostaccount.com/owa/ Active Sync Setup Guide for iphone link: guides/cloud- services/activesync_for_ios_setup_guide.pdf Proactively / notify all users how to access new via MS Outlook on their PCs or Macs. Outlook 2010 Quick Start Guide: guides/cloud- services/exchange_basic_quick_start_guide.pdf Step 5: Point Your DNS to TelePacific Cloud Services Schedule time to work with your DNS administrator to change your MX or other records using the information provided in this section. Note that there are two possible environments so please refer to the information you gathered in Step 1 regarding your DNS hosting environment. DNS Migration TelePacific Hosted DNS: If TelePacific is your DNS provider TelePacific will make the changes to your DNS on your behalf to point to our Hosted Exchange Service (MX Records) or SharePoint Service ( A Record). To request these changes please call the TelePacific Reliability And Repair Operations Center (RROC) at and let them know the following information: Let the TelePacific service representative know that you are a new Cloud Hosted Exchange Customer, and that your DNS is currently hosted by TelePacific. They will request your account information from you to verify that you are a TelePacific customer. Request that the TelePacific service representative open a ticket indicating that your DNS MX (Mail Exchange) records need to be pointed to the following Hosted Exchange locations: MX Record Preference 10: Server4.inboundmx.com MX Record Preference 20: Server5.inboundmx.com TXT v=spf1 include:hostaccount.com ~all CNAME autodiscredirect.hostaccount.com DNS Migration Non- TelePacific Hosted DNS: If your DNS provider is not TelePacific If you use another commercial provider of DNS such as Network Solutions or GoDaddy, you will be responsible for making your own changes to the DNS records to point to our Hosted Exchange Service (MX Records) or SharePoint Service ( A Record). The required information to update DNS is shown below by record type. (Refer to Step 1 for additional information on DNS).

10 Please proactively call your DNS provider if you need help or have questions regarding changing your DNS / MX records, you will need the below new TelePacific DNS / MX records syntax. Please make sure there are no extra spaces or period. The values below are for Hosted Microsoft Exchange Service MX Record preference 10: Server4.inboundmx.com MX Record preference 20: Server5.inboundmx.com TXT v=spf1 include:hostaccount.com ~all CNAME autodiscredirect.hostaccount.com The final record type is CNAME which tells computers looking for mail.yourdomain.com, to go look for smtp.yourdomain.com instead. This step is important for the auto- discovery portion when setting up the Microsoft Active Sync on your mobile devices and the Microsoft Outlook client on PCs and Mac computers. CNAME Records (Host Aliases) Canonical Name (CNAME) records allow you to create alias names that correspond to existing Internet host records. CNAME records are helpful when pointing multiple domain names to the same host. Change CNAME for auto discovery for iphone and Android users (This step makes it easier to setup iphone and Android users, simply use their address and new password to auto- discover server settings). We have manual procedures and scripts in the quick start guide if this does not work for some reason. Change TXT How To Verify That Your DNS MX records have been propagated Use any of the links below to determine if your DNS record changes have completed propagating across the internet. Step 6: Migrate Your Existing Services To TelePacific Cloud Services Schedule a date and time to point your DNS records to TelePacific Cloud services and migrate your users from the existing environment to TelePacific Cloud Solutions. Services Migration Options Depending on your current environment you may be using one of two popular migration options to migrate your existing data from your current environment to your new environment: - If you have elected to migrate using Self Migration please refer to the following link for the detailed user guide on Self Migration o guides/cloud- services/ _self_migration_user_guide.pdf

11 - If you have signed up to migrate your data using the Migration Portal option please refer to the following link for detailed Migration Portal user guide: o guides/cloud- services/ _cloud_migration_portal_admin_guide.pdf - As well here is a link to an online tutorial about migration: guides/cloud- services/videos/how_to_migrate_existing_ .mp4 Step 7: Activate Your End User Accounts and Test You have now built your TelePacific Cloud Services via the TelePacific Cloud Services Control Panel, Pointed your DNS to TelePacific Cloud Services as appropriate, and migrated your existing data to TelePacific where relevant. You have also worked with your end users, providing them with the necessary login information (User ID s and passwords) plus access to services such as Microsoft Outlook Web Access. Here are some suggested methods to test and validate that services are working Desktops/Laptops/Tablets Using Outlook Web Access (OWA): Test access to your new platform utilizing Microsoft Outlook Web Access (OWA) OWA link: https:// .hostaccount.com/owa/ Desktops and Laptops with Outlook Client: Test the setup of to TelePacific Cloud services from end user desktop/laptop devices via the Microsoft Outlook client application (if so configured). Mobile Users: Test the ability of mobile devices (smartphones and tablets) to access via Microsoft Active Sync. Step 8: Detailed User Guides and Additional Support You are now ready to operate your services. You have the ability to manage your end user configurations real time using the TelePacific Cloud Services Control Panel. TelePacific has created detailed user guides by Cloud Service type. Here you ll find some additional information on where to find these guides and how to use them.

12 ADDITIONAL USER GUIDES WHERE TO FIND THEM Detailed user guides for all of the TelePacific Cloud Services may be found at: user- guides.asp under Cloud Services. Here you will find more explicit instructions on how to control your TelePacific Cloud services by specific service type. SUPPORT TelePacific Customer support is available 2x7 at or you may submit a trouble ticket online at: Ordering Additional Services Contact your TelePacific Account Representative to add additional Hosted Microsoft Exchange mailboxes as well as other TelePacific Cloud services that enhance employee productivity. TelePacific offers a complete suite of Cloud Services including: Hosted Microsoft Exchange Mobile on smartphones and tablets via Microsoft Active Sync Hosted Blackberry Enterprise Server Mobile Device Management for mobile phones and smartphones via AirWatch Active Directory Management Archiving Encryption Desktop Backup via Mozy Server Backup via Mozy Collaboration tools via Microsoft Lync for instant messaging and web conferencing Collaboration tools via Microsoft SharePoint

Exchange & Related Services Quick Start Guide

Exchange & Related Services Quick Start Guide Exchange & Related Services Quick Start Guide Contents Summary... 3 Support... 3 Ordering Additional Services... 3 The Welcome Email & Accessing the TelePacific Cloud Control Panel... 4 TelePacific Cloud

More information

Cloud Services. Sharepoint. Admin Quick Start Guide

Cloud Services. Sharepoint. Admin Quick Start Guide Cloud Services Sharepoint Admin Quick Start Guide 3/12/2015 ACTIVATION An activation letter will be sent to the email account of your administrator contact. SharePoint will be part of your Cloud Control

More information

Cloud Services. Email Migration. Cloud Migration Portal Admin Guide

Cloud Services. Email Migration. Cloud Migration Portal Admin Guide Cloud Services Email Migration Cloud Migration Portal Admin Guide 10/19/2014 CONTENTS Account Activation and Data Migration Cloud Migration Portal... 2 Purchase Cloud Migration License... 2 Create User

More information

Hosted Microsoft Exchange 2013 Service. Getting Started Guide

Hosted Microsoft Exchange 2013 Service. Getting Started Guide Hosted Microsoft Exchange 2013 Service Getting Started Guide Welcome to IEDGE. Thank you for choosing IEDGE as your email service provider! We re glad you ve decided to join our community, and we re excited

More information

Email: support@apps4rent.com Toll Free: 1-866-716-2040 International: 1-646-506-9354

Email: support@apps4rent.com Toll Free: 1-866-716-2040 International: 1-646-506-9354 1. Check your Welcome e-mail for login credentials for the control panel. 2. Using the login details in the welcome e-mail; login at https://cp.hostallapps.com Adding Domain: 1. On the Home Page of the

More information

Migration guide. Business Email

Migration guide. Business Email Migration guide Business Email June 2013 Contents Introduction 3 Administrator Migration What You Need to Get Started 1. Importing PST Files 2. Exporting PST Files 3 3 4 5 End User Migration Using Outlook

More information

Hosted Exchange & Portal. Admin Guide

Hosted Exchange & Portal. Admin Guide Hosted Exchange & Portal Admin Guide September, 2013 Exchange Admin Guide i Contents Introduction & How to Use This Cloud Control Panel Admin Guide... 3 Get Started with Exchange... 3 Documentation Overview...

More information

Lync Online Deployment Guide. Version 1.0

Lync Online Deployment Guide. Version 1.0 Date 28/07/2014 Table of Contents 1. Provisioning Lync Online... 1 1.1 Operating System Requirements... 1 1.2 Browser Requirements Administrative Centre... 1 2. Obtaining your login Credentials & Logging

More information

Getting Started with Microsoft Outlook with Exchange Online Software from Time Warner Cable Business Class

Getting Started with Microsoft Outlook with Exchange Online Software from Time Warner Cable Business Class Getting Started with Microsoft Outlook with Exchange Online Software from Time Warner Cable Business Class A Guide for Administrators Table of Contents Requirements... 3 1. Activate & Setup Online Software

More information

Hosting Control Panel (CP) Admin Guide

Hosting Control Panel (CP) Admin Guide Hosting Control Panel (CP) Admin Guide Document Revision Date: May 16, 2013 Hosting CP Admin Guide / TOC Page i Contents HOW TO USE THIS HOSTING CP ADMIN GUIDE... 1 GET STARTED WITH EXCHANGE... 1 Other

More information

Hosted Exchange 2010

Hosted Exchange 2010 Hosted Exchange 2010 Introduction The purpose of this Startup Guide is to familiarize you with ExchangeDefender's Exchange and SharePoint Hosting. ExchangeDefender provides enterprise grade Exchange 2010

More information

Exchange ActiveSync (EAS)

Exchange ActiveSync (EAS) Exchange ActiveSync (EAS) EAS allows for the synchronization of email, contacts, calendar, tasks and notes from an Exchange email server to a mobile device. Configuring and Connecting ios devices (iphone,

More information

CONFIGURING FUSE BUSINESS

CONFIGURING FUSE BUSINESS CONFIGURING FUSE BUSINESS This tutorial will walkthrough with you on how to configure your Fuse Business Account. You will learn how to setup your domain name for use with EmailHosting.com, as well as

More information

DEP S REMOTE ACCESS USER GUIDE

DEP S REMOTE ACCESS USER GUIDE DEP S REMOTE ACCESS USER GUIDE Office of Technology and Information Services June 2015 Table of Contents DEP s Remote Desktop Access User Guide... 2 How do I obtain access?... 2 List of software available

More information

GREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007

GREEN HOUSE DATA. E-Mail Services Guide. Built right. Just for you. greenhousedata.com. Green House Data 340 Progress Circle Cheyenne, WY 82007 GREEN HOUSE DATA Built right. Just for you. E-Mail Services Guide greenhousedata.com 1 Green House Data 340 Progress Circle Cheyenne, WY 82007 Table of Contents Getting Started on Business Class Email

More information

Migration Technical Guide

Migration Technical Guide Documentation OneNet Hosted Exchange Page 1 of 21 Contents Introduction... 3 Target Audience... 3 Section Overview... 3 Migration Planning... 4 Pre-Migration Planning Form... 5 Client Site Preparation...

More information

Microsoft Office 365 with MailDefender

Microsoft Office 365 with MailDefender (PC) for Microsoft Office 365 with MailDefender V1.0 Contents 1 Logging in to the Office 365 Portal... 3 1.1 Outlook Web Access Exchange & Lync... 3 1.2 Team Site SharePoint Online... 3 2 Configuring your

More information

Hosting Control Panel (CP) Admin Guide

Hosting Control Panel (CP) Admin Guide Hosting Control Panel (CP) Admin Guide Document Revision Date: April 26, 2012 Hosting CP Admin Guide / TOC Page i Contents HOW TO USE THIS HOSTING CP ADMIN GUIDE... 1 GET STARTED WITH EXCHANGE... 1 Other

More information

Admin Guide Virtual Private Server (VPS) MailStreet Hosting Control Panel (CP)

Admin Guide Virtual Private Server (VPS) MailStreet Hosting Control Panel (CP) Admin Guide Virtual Private Server (VPS) MailStreet Hosting Control Panel (CP) DOCUMENT REVISION DATE: September 1, 2009 Virtual Private Server (VPS) Admin Guide / Table of Contents Page 2 of 87 Table

More information

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows 10 Mail App setup & configuration Section 3 Windows Mobile Phone ActiveSync

More information

Your Archiving Service

Your Archiving Service It s as simple as 1, 2, 3 This email archiving setup guide provides you with easy to follow instructions on how to setup your new archiving service as well as how to create archiving users and assign archiving

More information

Office 365 Windows Intune Administration Guide

Office 365 Windows Intune Administration Guide Chapter 7 Office 365 Windows Intune Administration Guide Office 365 is a suite of technologies delivered as a Software as a Service (SaaS) offering. Office 365 reduces the IT costs for businesses of any

More information

Deployment Document for. Office 365 and Symantec.cloud V1.0

Deployment Document for. Office 365 and Symantec.cloud V1.0 Deployment Document for Office 365 and Symantec.cloud V1.0 Contents 1 Provisioning Office 365... 4 1.1 Operating system requirements... 4 1.2 Office client requirements... 4 1.3 Browser requirements Administration

More information

DOMAIN CENTRAL HOSTING EMAIL

DOMAIN CENTRAL HOSTING EMAIL Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help

More information

Microsoft Office 365 from Vodafone. Administrator s Guide for Midsize Businesses and Enterprises

Microsoft Office 365 from Vodafone. Administrator s Guide for Midsize Businesses and Enterprises Microsoft Office 365 from Vodafone Administrator s Guide for Midsize Businesses and Enterprises Contents Footer bar Return to contents page Go to next of section Return to start of section Previous page

More information

Business Email. Setup guide

Business Email. Setup guide Business Email Setup guide Contents Introduction 3 Provisioning Business Email Service to a User Logging into the UC Management Centre Adding Business Email Service to a User Configuring Advanced Options

More information

Admin Guide Exchange 2010 & Related Services Apptix Hosting Control Panel (CP)

Admin Guide Exchange 2010 & Related Services Apptix Hosting Control Panel (CP) Admin Guide Exchange 2010 & Related Services Apptix Hosting Control Panel (CP) Exchange 2010 Admin Guide / Table of Contents Page 2 of 103 Table of Contents HOW TO USE THIS EXCHANGE HOSTING CP ADMIN GUIDE...

More information

Introduction to cpanel

Introduction to cpanel Introduction to cpanel Thank you for hosting your domain with Sierra Tel Internet. In order to provide modern and efficient service, we are housing your website s files on a server running the Linux operating

More information

Mod 2: User Management

Mod 2: User Management Office 365 for SMB Jump Start Mod 2: User Management Chris Oakman Managing Partner Infrastructure Team Eastridge Technology Stephen Hall CEO & SMB Technologist District Computers 1 Jump Start Schedule

More information

Thank you for using Synapse Hosted Exchange service. Please find the instructions for setting up your email clients are below:

Thank you for using Synapse Hosted Exchange service. Please find the instructions for setting up your email clients are below: 101/22 Rd Thank you for using Synapse Hosted Exchange service. Please find the instructions for setting up your email clients are below: 1. Outlook 2013 and Outlook 2010 for Windows 2. Outlook 2011 for

More information

Business Internet Email service from Bell User Guide

Business Internet Email service from Bell User Guide Business Internet Email service from Bell User Guide Table Of Contents (click a page number to access that page) Getting Started 3 Access your email remotely using Webmail 3 Basic Features 4 Out Of Office

More information

Migrating Exchange Server to Office 365

Migrating Exchange Server to Office 365 Migrating Exchange Server to Office 365 By: Brien M. Posey CONTENTS Domain Verification... 3 IMAP Migration... 4 Cut Over and Staged Migration Prep Work... 5 Cut Over Migrations... 6 Staged Migration...

More information

Enterprise Mail User Manual Advanced Internet Technologies, Inc. June 2012

Enterprise Mail User Manual Advanced Internet Technologies, Inc. June 2012 Enterprise Mail User Manual Advanced Internet Technologies, Inc. June 2012 Document Overview Revision History This is version 2.0 of the Enterprise Mail User Manual. All updates to this document will be

More information

Switching Your DNS WiredTree

Switching Your DNS WiredTree Switching Your DNS Switching your DNS Now that you have your new account with us it is time to start planning on moving your current hosting over to your new server. This getting started guide covers switching

More information

Office 365 Feature Overview

Office 365 Feature Overview Office 365 Feature Overview Migrating Email to Office 365 September 2014 395 West Passaic Street Rochelle Park New Jersey 07662 www.insys.com Agenda Overview of Changes What is Office 365? What are the

More information

Admin Guide Web Hosting (Windows Websites) MailStreet Hosting Control Panel (CP)

Admin Guide Web Hosting (Windows Websites) MailStreet Hosting Control Panel (CP) Admin Guide Web Hosting (Windows Websites) MailStreet Hosting Control Panel (CP) DOCUMENT REVISION DATE: October, 2009 Web Hosting Admin Guide / Table of Contents Page 2 of 112 Table of Contents HOW TO

More information

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry...

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry... Contents Email Accounts... 3 Adding accounts... 3 Account Modifications... 6 Adding Aliases... 7 Primary E-mail Addresses... 10 Mailbox Quotas... 12 Removing accounts... 13 Mail Forwarding and Distribution

More information

Microsoft Online Services from Bell. Welcome Kit

Microsoft Online Services from Bell. Welcome Kit Microsoft Online Services from Bell Welcome Kit Table of Contents Introduction... 3 Installing Microsoft Online Services from Bell... 3 1. Receive first welcome letter... 3 2. Sign Terms and Conditions...

More information

Guide: Using Citrix for Home/ Office

Guide: Using Citrix for Home/ Office Guide: Using Citrix for Home/ Office Contents Important information about disconnecting from Citrix 1 How to access Citrix Site 2 How to install Citrix Receiver for Home/ Personal Device (ipad, android

More information

Cloud Services. Email Encryption. SecureMail Admin Guide

Cloud Services. Email Encryption. SecureMail Admin Guide Cloud Services Email Encryption SecureMail Admin Guide 11/22/2014 ADMINISTRATOR CONTROL PANEL GENERAL USE There are a few basics that you will encounter repeatedly when using the Hosting Control Panel

More information

MelbourneOnline Hosted Exchange Setup

MelbourneOnline Hosted Exchange Setup MelbourneOnline Hosted Exchange Setup Your email on our Hosted Exchange servers can be accessed by multiple devices including PC, Mac, iphone, IPad, Android, Windows Phone and of course webmail. It s all

More information

Move Your Email to AT&T Website Solutions

Move Your Email to AT&T Website Solutions September 2012 Move Your Email to AT&T Website Solutions Moving Email from one Provider to AT&T Website Solutions With AT&T Website Solutions, you can check your email using your favorite email program

More information

SaskTel Hosted Exchange Administrator Guide

SaskTel Hosted Exchange Administrator Guide SaskTel Hosted Exchange Administrator Guide Customer Center Administration Portal At least the first of the following tasks (Accept the Terms of Service) needs to be completed before the company portal

More information

Admin Guide Apptix OnDemand Administration Console Panel

Admin Guide Apptix OnDemand Administration Console Panel Admin Guide Apptix OnDemand Administration Console Panel AOD Administrator Console / Table of Contents Page 2 of 109 Table of Contents DOCUMENTATION OVERVIEW... 4 TERMINOLOGY... 4 What is an Account...

More information

SJRWMD Cloud-Based Email Quick-Start Guide

SJRWMD Cloud-Based Email Quick-Start Guide SJRWMD Cloud-Based Email Quick-Start Guide Your email account is now in the Microsoft cloud, also known as Office 365. This change from onpremise email provisioning to the cloud allows the agency to provide

More information

Information Technology Department. Exchange 2010 E-Mail Migration

Information Technology Department. Exchange 2010 E-Mail Migration Information Technology Department Exchange 2010 E-Mail Migration Please note: accessing your mailbox during its migration could result in irreparable damage to your email. Please read the instructions

More information

Redelegate your domain to Office 365

Redelegate your domain to Office 365 Redelegate your domain to Office 365 If your company already has a vanity domain, as a global administrator, you can configure it to work with your Microsoft Office 365. This process is referred to as

More information

Email Client configuration and migration Guide Setting up Thunderbird 3.1

Email Client configuration and migration Guide Setting up Thunderbird 3.1 Email Client configuration and migration Guide Setting up Thunderbird 3.1 1. Open Mozilla Thunderbird. : 1. On the Edit menu, click Account Settings. 2. On the Account Settings page, under Account Actions,

More information

Exchange 2013 & Related Services. Admin Guide

Exchange 2013 & Related Services. Admin Guide Exchange 2013 & Related Services Admin Guide Document Revision Date: Oct. 8, 2014 Exchange 2013 Admin Guide i Contents Introduction... 3 Get Started with Exchange... 3 Other Menu Options & Subscriptions...

More information

FuseMail- Exchange ControlPanel Admin Guide Feb.27-14 V1.0. Exchange ControlPanel Administration Guide

FuseMail- Exchange ControlPanel Admin Guide Feb.27-14 V1.0. Exchange ControlPanel Administration Guide Exchange ControlPanel Administration Guide Table of Contents Top Level Portal Administration... 4 Signing In to Control Panel... 4 Restoring Account Password... 5 Change Account Details... 7 Viewing Account

More information

Web24 Web Hosting Guide

Web24 Web Hosting Guide Web24 Web Hosting Guide Welcome Dear Web24 customer, We would like to thank you for choosing Web24 as your preferred web hosting provider. To make your experience as enjoyable as possible, we have prepared

More information

Outlook Web App (OWA) Quick Start Guide

Outlook Web App (OWA) Quick Start Guide As we move to AD, Office365 and Outlook from our comfort zone of Novell and GroupWise, remember that you have been using Microsoft for a long time. Yes, Office is a Microsoft product. Since Outlook is

More information

Moving to the Cloud: A Practical Guide Community IT

Moving to the Cloud: A Practical Guide Community IT Moving to the Cloud: A Practical Guide Community IT rev 2014 About Community IT Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. Strategic

More information

Exchange 2010 & Related Services. Admin Guide

Exchange 2010 & Related Services. Admin Guide Exchange 2010 & Related Services Admin Guide Document Revision Date: Oct. 8, 2014 Exchange Admin Guide i Contents Introduction... 3 Get Started with Exchange... 3 Other Menu Options & Subscriptions...

More information

Business mail 1 MS OUTLOOK CONFIGURATION... 2

Business mail 1 MS OUTLOOK CONFIGURATION... 2 Business mail Instructions for configuration of Outlook, 2007, 2010, 2013 and mobile devices CONTENT 1 MS OUTLOOK CONFIGURATION... 2 1.1 Outlook 2007, 2010 and 2013 adding new exchange account, automatic

More information

Outlook Web App (Online)... 3 Outlook 2013 (Desktop)... 16 Apple Mail Mobile Devices... 33 Android... 33 iphone... 40

Outlook Web App (Online)... 3 Outlook 2013 (Desktop)... 16 Apple Mail Mobile Devices... 33 Android... 33 iphone... 40 Webmail Tutorials Page 2 Table of Contents Outlook Web App (Online)... 3 How do I send an email?... 3 How do I create rules to manage my email?... 3 How do I forward email to my personal account?... 4

More information

Talk-101 User Guide. DNSGate

Talk-101 User Guide. DNSGate Talk-101 User Guide DNSGate What is DNSGate? DNSGate is a management interface to allow you to make DNS changes to your domain. The interface supports A, CNAME, MX and TXT records. What is DNS? DNS stands

More information

Instructions Android Smartphone & Tablet Page 1

Instructions Android Smartphone & Tablet Page 1 Instructions Android Smartphone & Tablet Page 1 Instructions Android Smartphone & Tablet This manual is written for users who already have an e-mail account configured in their Android phone or tablet

More information

Quick User Guide. The KLZ Home Page www.klz.org.uk

Quick User Guide. The KLZ Home Page www.klz.org.uk Revised June 2014 Secure Online Communication Zone Quick User Guide This quick user guide provides the basic information that is needed for users to get the best experience from using KLZ. It explains

More information

Online Software Portal Quick Start Guide for Administrators. Online Software from Time Warner Cable Business Class

Online Software Portal Quick Start Guide for Administrators. Online Software from Time Warner Cable Business Class Online Software Portal Quick Start Guide for Administrators Online Software from Time Warner Cable Business Class Table of Contents Requirements... 3 Summary of Administrative Tasks... 4 Initial Setup...

More information

Installing and Using Sartorius Office365 on non-standard Clients Install and user guide

Installing and Using Sartorius Office365 on non-standard Clients Install and user guide CA-IS Documentation Installing and Using Sartorius Office365 on non-standard Installing and Using Sartorius Office365 on non-standard Install and user guide 002 9/19/2012 3:10:00 PM Heiko Moeller 12/18/2012

More information

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE

BOTTOM UP THINKING EMAIL SETUP INSTRUCTIONS. Unique businesses require unique solutions CLIENT GUIDE BOTTOM UP THINKING Unique businesses require unique solutions EMAIL SETUP INSTRUCTIONS CLIENT GUIDE INDEX How to connect a. Deciding on best method (POP or IMAP) Setting up email on devices Webmail a.

More information

Migration Suite Process Overview

Migration Suite Process Overview Migration Suite Process Overview Step 1 - Web Planner SkyKick s online sales and planning application is designed to help you accelerate the sales process, and reduce your sales and migration planning

More information

Hosted Microsoft Exchange Client Setup & Guide Book

Hosted Microsoft Exchange Client Setup & Guide Book Hosted Microsoft Exchange Client Setup & Guide Book Section 1 Microsoft Outlook Web Access (OWA) access directions Section 2 Windows Mobile Phone ActiveSync setup & configuration Section 3 - Apple iphone

More information

Setup Corporate (Microsoft Exchange) Email. This tutorial will walk you through the steps of setting up your corporate email account.

Setup Corporate (Microsoft Exchange) Email. This tutorial will walk you through the steps of setting up your corporate email account. Setup Corporate (Microsoft Exchange) Email This tutorial will walk you through the steps of setting up your corporate email account. Microsoft Exchange Email Support Exchange Server Information You will

More information

The Erado Hosted Messaging Installation Process Erado Hosted Mail Services with Domain Transfer

The Erado Hosted Messaging Installation Process Erado Hosted Mail Services with Domain Transfer The Erado Hosted Messaging Installation Process Erado Hosted Mail Services with Domain Transfer Welcome to Erado Message Control Solutions. We appreciate the opportunity to serve you. To expedite the installation

More information

Before you begin make sure you have met the following pre-requisites:

Before you begin make sure you have met the following pre-requisites: Introduction The purpose of this Startup Guide is to familiarize you with ExchangeDefender's hosted Exchange and SharePoint Hosting. We provide enterprise grade Exchange 2007 and SharePoint hosting services

More information

Quick Start Guide Migration Planner

Quick Start Guide Migration Planner Quick Start Guide Table of Contents...3 10 Start... 3-4 Customer Info...5 Office 365...6 Review Accounts...7 End User...8 DNS...9 Final Review...10 1 Start Customer Info Office 365 Review Accounts Settings

More information

Booth Gmail Configuration

Booth Gmail Configuration Student email is accessed via a Booth branded Gmail service. Student mailboxes will be accessed via Gmail. Configure Gmail Settings Before you connect Gmail to send and receive Booth Gmail on your mobile

More information

User guide. Business Email

User guide. Business Email User guide Business Email June 2013 Contents Introduction 3 Logging on to the UC Management Centre User Interface 3 Exchange User Summary 4 Downloading Outlook 5 Outlook Configuration 6 Configuring Outlook

More information

SHARESYNC INTEGRATION DETAILS:

SHARESYNC INTEGRATION DETAILS: SHARESYNC INTEGRATION DETAILS: ShareSync from CloudShift Solutions is a business-grade file sync and share service. This collaboration tool enables file and folder syncing across user devices, along with

More information

Customer admin guide. UC Management Centre

Customer admin guide. UC Management Centre Customer admin guide UC Management Centre June 2013 Contents 1. Introduction 1.1 Logging into the UC Management Centre 1.2 Language Options 1.3 Navigating Around the UC Management Centre 4 4 5 5 2. Customers

More information

Faith Lutheran College, Redlands. Install and Setup Office 365

Faith Lutheran College, Redlands. Install and Setup Office 365 Faith Lutheran College, Redlands Install and Setup Office 365 Table of Contents Install Office 365... 3 Set up my current Office desktop programs to work with Office 365 for business... 4 Connect your

More information

Quick Start Guide. Your New Email Account

Quick Start Guide. Your New Email Account Quick Start Guide Your New Email Account http://www.names.co.uk/support/ Table of Contents Adding a new email account... 3 Adding a new email address... 5 Adding a mail group... 6 How to check your emails...

More information

Important Information

Important Information June 2015 Important Information The following information applies to Proofpoint Essentials US1 data center only. User Interface Access https://usproofpointessentials.com MX Records mx1-usppe-hosted.com

More information

Table of contents 1. IMPORTANT INFORMATION BEFORE YOU START... 2 2. GETTING STARTED EXCHANGE CONTROL PANEL... 2

Table of contents 1. IMPORTANT INFORMATION BEFORE YOU START... 2 2. GETTING STARTED EXCHANGE CONTROL PANEL... 2 Table of contents 1. IMPORTANT INFORMATION BEFORE YOU START... 2 WORKSTATION REQUIRED CONFIGURATIONS... 2 RESOURCES AVAILABLE TO HELP YOU CONFIGURE YOUR ACCOUNT... 2 2. GETTING STARTED EXCHANGE CONTROL

More information

Microsoft Office 365 From Vodafone 2015 Update

Microsoft Office 365 From Vodafone 2015 Update Microsoft Office 365 From Vodafone 2015 Update What is Microsoft Office 365? Microsoft Office 365 offered by Vodafone is a hosted, cloud-based IT solution that combines Microsoft s suite of communication

More information

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault

Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Contents First Time Setup... 2 Setting up the Legal Vault Client (KiteDrive)... 3 Setting up the KiteDrive Outlook Plugin... 10 Using the Legal Vault Outlook Plugin... 13 Using KiteDrive to Send Large

More information

Cloud Services. Lync. IM/ Web Conferencing Admin Quick Start Guide

Cloud Services. Lync. IM/ Web Conferencing Admin Quick Start Guide Cloud Services Lync IM/ Web Conferencing Admin Quick Start Guide 10/14/2014 ACTIVATION LETTER An activation letter will be sent to the email account of your administrator contact. Please look for the following

More information

Migrating Your Old to TELUS

Migrating Your Old  to TELUS Migrating Your Old Email to TELUS This document introduces you to two processes of migrating mail from your old email service account to your new Microsoft email service with TELUS. End User Initiated

More information

UNIFIED COMMUNICATIONS POST-MIGRATION INSTRUCTIONS

UNIFIED COMMUNICATIONS POST-MIGRATION INSTRUCTIONS UNIFIED COMMUNICATIONS POST-MIGRATION INSTRUCTIONS (PURPOSE): The purpose of this document is to prepare the email user for post email migration activities to ensure a successful email migration with no

More information

Anchor End-User Guide

Anchor End-User Guide Table of Contents How to Access Your Account How to Upload Files How to Download the Desktop Sync Folder Sync Folder How to Share a File 3 rd Party Share from Web UI 3 rd Party Share from Sync Folder Team-Share

More information

Microsoft Office 365. Presented By:

Microsoft Office 365. Presented By: Microsoft Office 365 Presented By: Microsoft Office 365 Overview Basic Overview Packages and associated pricing 365 Vs. Office Installation Integration (local vs cloud) Inbox vs 365 (when to suggest or

More information

Installing Logos SSL Certificates on Mobile Devices

Installing Logos SSL Certificates on Mobile Devices Installing Logos SSL Certificates on Mobile Devices Phase 1: Obtain the SSL Certificate You can obtain the SSL certificate in one of 2 ways. Method 1 Download the SSL certificate from it.logostech.net

More information

Quick Start Guide. Apptix Online Backup by Mozy (AOBM) Live Support: 866-461-0851

Quick Start Guide. Apptix Online Backup by Mozy (AOBM) Live Support: 866-461-0851 Quick Start Guide (AOBM) Live Support: 866-461-0851 Quick Start Guide Page 2 of 16 Quick Start Guide Overview Other Guides & Training Resources Admin Guide... [76 Page PDF] Client Software User Guide [46

More information

PREMIUM MAIL ADMINISTRATOR GUIDE

PREMIUM MAIL ADMINISTRATOR GUIDE PREMIUM MAIL ADMINISTRATOR GUIDE WHO THIS USER GUIDE IS FOR This document is for the: Administrator of the BigPond Premium Mail service. Users who have purchased the Solo Manager or a Solo Manager Plus

More information

QUICK START GUIDE CONNECTEDBACKUP. Connected Backup Business-Class Backup & Data

QUICK START GUIDE CONNECTEDBACKUP. Connected Backup Business-Class Backup & Data QUICK START GUIDE CONNECTEDBACKUP Connected Backup Business-Class Backup & Data Welcome to Connected Backup This Quick Start Guide is a brief outline for getting your new Connected Backup services up and

More information

Migrating from Aleyant email services to Zoho

Migrating from Aleyant email services to Zoho Migrating from Aleyant email services to Zoho This article documents the steps I took to migrate a domain with 5 email accounts from the Aleyant email server to Zoho. Zoho provides up to 10 accounts on

More information

How to get Office 365 through your Student Email

How to get Office 365 through your Student Email How to get Office 365 through your Student Email Locating and installing Microsoft Office 365 ProPlus is a quick and simple process. To begin the installation, log into your GCU email account, either by

More information

COOK COUNTY OFFICE 365 MIGRATION USER GUIDE

COOK COUNTY OFFICE 365 MIGRATION USER GUIDE COOK COUNTY OFFICE 365 MIGRATION USER GUIDE Dear Cook County Office 365 User: Your mailbox is schedule to be migrated to Microsoft s Office 365 platform. Page 1 TABLE OF CONTENTS 01. PRE-MIGRATION RECOMMENDATIONS

More information

CHAPTER 1 Exploring Mobile Devices with IMail 1

CHAPTER 1 Exploring Mobile Devices with IMail 1 Contents CHAPTER 1 Exploring Mobile Devices with IMail 1 CHAPTER 2 Windows Mobile... 2 Configuring Microsoft Exchange ActiveSync... 2 Setting up Mail Account... 8 CHAPTER 3 BlackBerry... 13 Configuring

More information

How to access functional mailboxes in Outlook and Webmail

How to access functional mailboxes in Outlook and Webmail How to access functional mailboxes in Outlook and Webmail 1 Contents Purpose... 3 Document support boundaries... 3 What is Office 365?... 3 Viewing functional mailboxes in Webmail... 4 Viewing functional

More information

user@hbci.com: Email Address: user@hbci.com Email Username: user@hbci.com Email Password: emailpassword

user@hbci.com: Email Address: user@hbci.com Email Username: user@hbci.com Email Password: emailpassword The following document will walk you through HBC domain changes to mail services in order to view mail after March 31, 2014. These setting changes apply to any email client software (i.e. Outlook Outlook

More information

Quick Start Guide v4.3. Hosted Exchange

Quick Start Guide v4.3. Hosted Exchange Quick Start Guide v4.3 Hosted Exchange Contents Chapter 1 Overview of your Reseller Account The Message Exchange Platform...p2 Password...p2 Contact Information...p2 Billing...p2 White Label...p2 Technical

More information

Configuration Guide. BES12 Cloud

Configuration Guide. BES12 Cloud Configuration Guide BES12 Cloud Published: 2016-04-08 SWD-20160408113328879 Contents About this guide... 6 Getting started... 7 Configuring BES12 for the first time...7 Administrator permissions you need

More information

Logging into CU Gmail

Logging into CU Gmail Logging into CU Gmail Use the following web address to log into CU Gmail: http://gmail.cameron.edu Figure 1 (login page) Enter your login name and password. Click LOGIN. Next will appear Gmail: Figure

More information

How Do I Remove My Office 365 Account From An iphone, ipad or ipod Touch?... 1

How Do I Remove My Office 365 Account From An iphone, ipad or ipod Touch?... 1 How Do I Remove My Office 365 Account From An iphone, ipad or ipod Touch?... 1 How Do I Set Up My Office 365 Account On An iphone, ipad or ipod Touch?... 3 How Do I Remove My Office 365 Account From A

More information

A Winning Combination!!

A Winning Combination!! Connect Cloud Continuity and 1 A Winning Combination!! Hosted Cloud Differentiators 2 TelePacific Cloud Services Communications Compliance & Security Collaboration Back up & Recovery Professional Services

More information

Transferring Your Internet Services

Transferring Your Internet Services Page 1 of 6 Transferring Your Internet Services Below you will find the instructions necessary to move your web hosting, email, and DNS services to NuVox. The Basics Transferring your domain name Preparing

More information