1 Using MSN Hotmail lab 14 Objectives: Upon successful completion of Lab 14, you will be able to View messages received in the Inbox Send messages using the To, Cc, and Bcc fields Reply to a received message Forward a received message to another address Delete unwanted messages from the Inbox Send an message with a file attachment Understand the risk of viruses in file attachments Resources required: A computer running Windows with Internet Explorer and an Internet connection Starter files: None Prerequisite skills: General keyboarding and mouse skills; familiarity with editing keys such as Delete, Backspace, Shift, Caps Lock, and Arrow keys NRC s Top Ten Skills, Concepts, and Capabilities: Skills Use a computer to communicate with others Use Internet Explorer and acquire a hotmail account Send and receive messages File attachments Risk of virus Concepts Universality Social impact of computers and technology Capabilities Communicate using IT about IT 285
2 286 Computer Skills Workbook for Fluency with Information Technology, Third Edition Lab Lesson Electronic mail, or , has rapidly become a very popular form of communication for business and personal use. messages may contain text only or they may include file attachments in order to send pictures, documents, video files, or sound files. If you subscribe to an Internet service, your Internet Service Provider (ISP) provides an address and instructions for connecting to the service. You may require software such as Microsoft Outlook or your ISP may provide a Web site where you can view your messages and send messages. If you use software such as Microsoft Outlook, you can download your messages and store them on your computer. Your ISP will provide a small amount of storage space only. Therefore, you will have to delete messages periodically if you choose not to use software and download messages. Subscribing to an ISP is not necessary in order to be able to send and receive messages. There is a wide variety of free Web-based services. We will explore features using a free service, MSN Hotmail. You will have to register for a Hotmail account if you do not already have one. The procedure is very friendly. Open Internet Explorer. In the address bar, type: Press the Enter key to load the Hotmail Web page. You should find a Sign Up button on the Hotmail Web page. Because these Web pages change frequently, you may not see the Web page in Figure 14.1 exactly as shown. Figure 14.1 MSN Hotmail homepage.
3 Lab 14: Using MSN Hotmail 287 Click the Sign Up button to begin the registration process. Follow the instructions to sign up for a Hotmail account. You will find that at some point you may have to be creative about choosing an address. As the Hotmail service is very popular your first few choices will likely already have been taken. People often combine their name with numbers and Hotmail will also suggest some names that are available. Once you ve completed the registration procedure, your account is active immediately. Sign in using your new Hotmail address and password. If there is no sign in information visible, return to the page and sign in from there. After you sign in, the Hotmail Web page will load, as shown in Figure The design of these Web sites frequently changes, so yours may not look identical to Figure 14.2 but it will have the same functionality or more. Figure 14.2 Hotmail Web page showing the Today information. Notice that there are tabs for Today, Mail, Calendar, and Contacts. The Today tab shows the available storage space and a count of new messages. Let s look at the page.
4 288 Computer Skills Workbook for Fluency with Information Technology, Third Edition Viewing Messages Click the Inbox link (or if your Web page looks different, find the link for the mail folders). The Inbox Web page is shown in Figure Figure 14.3 Hotmail Mail window. Figure 14.3 shows several messages in the Inbox including one from Hotmail Member Services. You will likely have at least one message in your Inbox from Hotmail Member Services. Incoming messages are placed in the Inbox folder. Many software packages will allow you to set filters or rules to route incoming messages to specific folders. We will view incoming messages from the Inbox folder only. Let s view the message in the Inbox folder. Click the name of the sender of the message. The message will display, as shown in Figure 14.4.
5 Lab 14: Using MSN Hotmail 289 Figure 14.4 Hotmail displaying a message from Hotmail Member Services. Notice the message header information, From, Sent, To, and Subject. The From heading indicates the sender. It should contain the address and perhaps the name as well. In Figure 14.4, the sender is Hotmail Member Services and the address is indicated. The Sent heading indicates the date and time when the message was sent. This date and time is usually the date and time on the sender s computer, but when a Web-based service is used, the date and time is from the service. If the service is based in California, then the time will be Pacific Time, for instance. The To field indicates your address and will also indicate others if the message was sent to more than one address in the To heading. The Subject heading contains the subject that was created by the sender. The message is displayed below the header information. Scroll down to see the rest of the message if it is not visible. Sending an Message Let s start by sending an message to you! You can send an to yourself! Click the New, Mail Message commands, as shown in Figure 14.4.
6 290 Computer Skills Workbook for Fluency with Information Technology, Third Edition An composition window will appear, as shown in Figure Figure 14.5 Hotmail, new message composition. Let s compose the message, as shown in Figure 14.6.
7 Lab 14: Using MSN Hotmail 291 Figure 14.6 Hotmail composition window containing a message. Click in the To input box. Type: your hotmail address Click in the Subject input box. Type: first message Click the large message area. Type a message to yourself. Feel free to use the editing tools to add formatting and color. There are several heading fields that we did not use. There are fields for Cc and Bcc. Cc means computer copy and addresses can be entered in the Cc field. Bcc means blind computer copy and addresses can be entered in the Bcc field. A copy of the will be sent to all addresses in the To, Cc, and Bcc fields. We will use these later. Multiple addresses can be entered by separating each with a comma (,). People who receive a copy of the address will be able to see all addresses in the To and Cc fields. The Bcc field will not be displayed on any messages. Bcc is used when you wish to send a copy of the message but do not wish others to see the Bcc recipient. For instance, perhaps you are sending a message to a group of clients and do not wish the clients to see the addresses of other clients. In that case, put your address in the To field, and all your clients addresses in the Bcc field. The subject should be short and to the point. Creating a good subject title can be something of an art form. Try to indicate the main purpose of the message in the subject field.
8 292 Computer Skills Workbook for Fluency with Information Technology, Third Edition The message body contains the text you wish to send. Some software packages allow you to add formatting to the message including font changes and background images. Notice the special characters that appear at the end of the message in Figure They are :-) and represent a smilie. Tilt your head to the left. Can you see two eyes, a nose, and a smile? This was the method used to convey some emotion years ago when messages could contain text only. The smilies have evolved and are still used today. Click the Send button on the message toolbar to send the message. A message should appear indicating that the message was sent, as shown in Figure Figure 14.7 Hotmail confirmation of sent message. Click the Return to Inbox link, as shown in Figure If your window looks different, look for a link that will return you to the Inbox list. Your new message should appear in your Inbox, as shown in Figure Figure 14.8 Hotmail message list in the Inbox.
9 Lab 14: Using MSN Hotmail 293 Notice that the new message appears at the top of the list. The number of messages indicated below the list shows a total of 2 messages and 1 unread message. The closed envelope image indicates that the message is unread. Click the name of the sender to read the new message, as shown in Figure Figure 14.9 Hotmail displaying the message sent to you. Reply and Forward You may wish to reply to an message. When you reply to an message the sender s address will automatically appear as the To address in the heading area. Click the Reply button. This is shown on the Message toolbar in Figure A reply composition window will be displayed, as shown in Figure
10 294 Computer Skills Workbook for Fluency with Information Technology, Third Edition Figure Hotmail Reply message composition window. Notice the subject heading now includes RE: to the left of the original subject. This indicates that the message is a reply. Also notice that the message body includes the original heading information (From, To, Subject, and Date) and the original message is indented. Some software programs include a symbol such as a vertical bar ( ) or > symbol to indicate the original message and some do not include any special symbol. You can add your reply above the original message. If the original message is long you can insert your reply throughout the message or delete parts of the original message. Let s add a reply above the message. Click in the message area above the original message. Type an appropriate reply, as shown in Figure
11 Lab 14: Using MSN Hotmail 295 Figure Hotmail Reply message. Click the Send button to send this reply message. The confirmation window will appear, similar to that shown in Figure Click the Return to Inbox link. The new reply message should appear in the Inbox, as shown in Figure Figure Hotmail Inbox list. At some point you may wish to send a copy of an message to someone else. Sending a copy of an message is done using the Forward feature. Let s forward the new reply message. If
12 296 Computer Skills Workbook for Fluency with Information Technology, Third Edition you know another address, perhaps a friend, you can use that address as the To address, if you wish. Click the name of the sender on the newest message to view it. Click the Forward button on the message toolbar. The mail composition window will open, as shown in Figure Figure Hotmail to forward. Notice that the subject now includes FW:, as shown in Figure This indicates that this message has been forwarded, or in this case, is about to be forwarded. The original message has been included in the message area, as was the case with the reply message. We will send a copy of this message to someone else as well. Click the link Show Cc & Bcc as shown in Figure This reveals the Cc and Bcc text boxes. In the To location, type the address of your friend. If you do not have another address, type your own address.
13 Lab 14: Using MSN Hotmail 297 In the Cc location, type your address, or the address of another friend, as shown in Figure In the message area type a short message, as shown in Figure When you forward an message to someone, it is a good idea to include some explanation above the message. This is particularly important if the recipient is not expecting the message. Click the Send button to send the message. Again, the message confirmation window will appear. Click the Return to Inbox link in the message confirmation window. Deleting Messages As you accumulate messages you may wish to delete old messages. Let s delete some messages. Click the checkboxes beside the last two messages in the Inbox list, as shown in Figure Figure Hotmail select messages. Adding a check mark to a checkbox selects that message. Once an message has been selected, you can delete it, put it in another folder, or mark it as unread. Let s delete the selected messages. Click the Delete button on the message toolbar, as shown in Figure The selected messages will be removed from the Inbox list. They re not quite gone yet, though! They re in the Deleted mailbox. Let s look at the messages in the Deleted mailbox.
14 298 Computer Skills Workbook for Fluency with Information Technology, Third Edition Click the Deleted button in the folder list, as shown in Figure Figure Hotmail Trash Can list. Some services require you to delete messages or empty the trash periodically. The Hotmail service indicates that trash is automatically emptied each day. You can leave these messages in the Deleted mailbox and they will be deleted within a day. In addition to deleting messages, you can also organize your messages by moving them into folders and creating folders of your own. This procedure is beyond the scope of this lab. File Attachments We ve been exploring sending text messages. You can also send documents and images as file attachments that will be sent with the text message. Let s send a file attachment. Click the New button, as shown in Figure In the To field, type: your address. In the Subject field, type: file attachment In the Message box, type a quick message explaining that you are sending a file attachment, as shown in Figure
15 Lab 14: Using MSN Hotmail 299 Figure Hotmail file attachment message. Click the Attach, File menu commands, as shown in Figure
16 300 Computer Skills Workbook for Fluency with Information Technology, Third Edition Figure Hotmail attach file with Browse window. Click the Browse button. The Choose File dialog box will appear, as shown in Figure Select a file from the file list, as shown in Figure Click the Open button to add the selected file to the attachment window. Click the Attach button as shown in Figure The message composition window will appear again. If you click the Attach, File commands again you will see the attached file listed and you could delete it from the message if you wish. Some services have limits for the size of file attachments. Let s send the file with the attachment. Click the Send button. Click the Return to Inbox link in the confirmation window. The new message will appear in the Inbox, with a paperclip icon indicating that a file is attached, as shown in Figure
17 Lab 14: Using MSN Hotmail 301 Figure Hotmail Inbox list showing file attachment. Click the name of the sender on the most recent message. The file attachment is also indicated in the message, as shown in Figure Figure Hotmail view with attachment. Click on the name of the attached file, as shown in Figure The file attachment may be scanned for viruses and a link will be displayed for download, as shown in Figure
18 302 Computer Skills Workbook for Fluency with Information Technology, Third Edition Figure Hotmail file attachment download window. Click the Save button to save the file. Choose a folder location and click the Save button to save the file. Click the Close button after the download is complete. Click the Mail tab to return to the message listing. Viruses The risk of infecting your computer with a virus becomes greater when you receive file attachments. A virus cannot hide in the text of an message but it can certainly hide in a file attachment. It is important to use good antivirus software and update it regularly. Although many services provide automatic antivirus protection, your computer can acquire a virus from other sources. Some antivirus software can scan all of your outgoing as well as your incoming . If you are scanning your computer for viruses regularly it may not be necessary to scan all outgoing , as you would be attaching files that have already been scanned during your routine scanning. It is important to scan incoming file attachments, even if you have been assured by the sender that the attachment does not contain a virus. People unknowingly send infected file attachments. Review This has been a busy lab! We have covered the following topics: Viewing messages received in the Inbox Sending messages using the To, Cc, and Bcc fields Replying to a received message Forwarding a received message to another address Deleting unwanted messages from the Inbox Sending an message with a file attachment The risk of viruses in file attachments
19 Lab 14: Using MSN Hotmail 303 Exercises 1. Compose an message to one of your friends, and Cc yourself. The message should describe an event that happened today. If you do not have addresses for friends, compose this message to yourself. Include an appropriate subject such as something happened today. Save a copy of the message in the sent folder. 2. Reply to the above message, adding another event that happened today. 3. Forward the replied message to your instructor and include a small file attachment. 4. Delete the original message.
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