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1 This document provides guidance for staff using Office 365 with Microsoft Outlook 2010 for at the University of Bradford. The University of Bradford retains copyright for this material, which may not be reproduced without prior written permission. We welcome feedback on our documentation. Please For alternative formats please see: Microsoft Outlook screen shots(s) reprinted by permission from Microsoft Corporation. Microsoft is a registered trade mark and Windows is a trade mark of Microsoft Corporation. March 2015

2 Contents Introduction... 1 Confidential information... 1 Logging in to Outlook... 1 The Outlook window... 2 Set default Inbox... 2 Managing the panes... 2 Quick Access toolbar... 2 Closing Outlook... 3 Reading Mail... 3 The reading pane... 4 Opening messages in a new window... 4 Group messages... 4 Viewing related messages... 4 Sorting messages... 4 Adding or removing fields (columns)... 5 Sending and Receiving Mail... 5 Sending messages... 5 Adding recipients... 6 Composing a message... 7 Spelling and grammar... 7 Sending the message... 8 Draft messages... 8 Replying to messages... 8 Forwarding messages... 8 Signatures... 8 Inserting a signature... 9 Change a signature... 9 Attachments... 9 Opening an attachment Sending an attachment Inserting a file Managing Mail Creating, renaming or deleting folders Moving messages to folders Favorites... 11

3 Searching for messages Marking messages as unread Deleting messages Quick Steps Create a new Quick Step Built-in Quick Steps Managing Quick Steps Quick Parts Delegate access To send on behalf of Send replies to an alternative address Shared Mailboxes Receiving messages in a shared mailbox Sending messages from a shared mailbox Deleting messages from a shared mailbox Out of Office Reply Junk Contacts Bradford contacts External contacts Amend a contact Delete a contact Import/Export contacts Contact Groups Creating a group Using a group Updating a group Sharing a group Further Features Flags Tasks Notes Categorize Mail Merge to Archiving s... 24

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5 Introduction As a member of staff, you can use Outlook 2010 or the Outlook Web App (OWA) to access your University Office 365 account. Microsoft Outlook comprises of the following components: , Contacts, Tasks, Notes and Calendar. Note: for help sheets on using the calendar within Office 365 see: When using Outlook, any changes you make to the settings (eg adding a signature) are stored on that computer only. To avoid having to change the settings on other computers, we recommend that you use Outlook at your desk and the Outlook Web App to access your on any other computer (at work or off site). Help sheets for using the Outlook Web App and Outlook 2011 (Mac) are available at: You are advised to read A guide to use at the University of Bradford. This gives useful information about managing s and includes details of the University s policy. See: Confidential information Never send confidential or sensitive data in the body of an message. If you need to send confidential or sensitive data, attach it in an encrypted file with a strong password with Private and confidential not for disclosure in the subject line. The password should be sent separately. You are advised to read the University policy at: Note: Help with encrypting files can be found at: Logging in to Outlook 1. Click on Start, and select All Programs Microsoft Office - Microsoft Outlook Tip: If Microsoft Outlook 2010 is not displayed, the quickest way to access it is to click in the Search programs and files box, type Outlook and select it from the results displayed. 1 March 2015

6 The Outlook window Quick Access Toolbar Title Bar Ribbon Navigation Pane Message Pane Reading Pane Set default Inbox 1. In the File tab click on Options then select Advanced. 2. Under the Outlook start and exit section, click on Browse and select the Inbox under your Office 365 account (or other as required). 3. Click on OK and OK again. Managing the panes Each of the main parts of the Outlook window (Navigation Pane, Reading Pane etc) are separated by a resizing bar. This allows you to resize any of the panes. 1. To resize a pane, hover the mouse over the border and when the pointer becomes a double-headed arrow, drag the border to the position required. Quick Access toolbar The Quick Access Toolbar (above the File tab) contains two buttons by default: Send and Receive and Undo. You can customise the Quick Access toolbar. To add commands to the Quick Access toolbar, either: Click the Customise Quick Access Toolbar arrow and select the required commands. Right click on the appropriate command on the Ribbon and select Add to Quick Access Toolbar. March

7 If the required command is not displayed, or to customise the Toolbar: at Bradford - Outlook 1. Click the Customise Quick Access Toolbar arrow and select More Commands. 2. In the Word Options dialog box, choose the required Command from the list, then click on Add. (More commands can be found using the drop down arrow under the Choose commands from: option). 3. Use the Move Up and Move Down buttons to position the commands appropriately. 4. Click on OK. To remove commands from the Quick Access toolbar, either: Right click the command to be removed and select Remove from Quick Access Toolbar. Click the Customise Quick Access Toolbar drop down arrow and uncheck the appropriate commands. Closing Outlook To close Outlook, either: Click on the File tab and choose Exit Click on the Close button on the Outlook window. Reading Mail s sent to you are displayed in your Inbox. You can choose to read your mail in the main window using the Reading Pane or in a separate window. 3 March 2015

8 The reading pane The Reading Pane allows you to read your s within the Outlook window. To switch this feature on or off: 1. In the View tab Layout group, click on Reading Pane. 2. Select the preferred option (Right, Bottom or Off). Tip: Click on Options to view or change the Reading Pane options. Opening messages in a new window Messages can be opened in a new window by double clicking on the message. Group messages You can group messages in your Inbox or other folders in various ways. 1. In the View tab Arrangement group, click on the More button in the Arrange By gallery. 2. Make sure that Show in Groups is checked and then select the required group from the gallery, eg Date. Viewing related messages When viewing a message in a new window, you can quickly view related s. To do this: 1. Double click a message to open it. 2. In the Message tab Editing group, click on Related and select either: Messages in This Conversation all messages with the same subject will be displayed in the main window. Messages from Sender all messages from the sender will be displayed in the main window. You will be taken back to the main window, where the results will be displayed. The original will still be open in a separate window. Tip: You can select different search criteria in the Search Tools Search tab. In the main window, to return to your Inbox: 1. In the Search Tools Search tab, click on Close Search. Sorting messages In the main Outlook window, you can sort messages in different ways using the column headers. For example, by From, Subject or Received (date order). March

9 1. Click on the column header to sort the messages in ascending order. An arrow is displayed in the column header where the sort is. 2. Click on the header again to sort in descending order (notice that the arrow changes direction). Adding or removing fields (columns) In the main Outlook window, you can choose which fields are displayed. For example, you may want to display the To... field and not the From: field when viewing your Sent Items folder. To add a field: 1. Right click in the column header area and select Field Chooser. 2. Click and drag the required field from the Field Chooser to the column header area. To remove a field: 1. Right click on the field in the column header area and select Remove this column. Sending and Receiving Mail Sending messages To compose a message: 1. In the Home tab New group, click on New . This will open a new message window. Tip: Alternatively, use the keyboard shortcut Ctrl N. The Ribbon Subject area Message area Note: Outlook uses Microsoft Word as the editor for new messages. If you use any of the Word features, be aware that recipients may not be able to see the formatting as you intended. 5 March 2015

10 Adding recipients There are three fields where recipients can be added: To - for recipients who need to act on the content of the . Cc (Carbon copy) for recipients who need a copy of the for information. Bcc (Blind carbon copy) for recipients who need a copy of the for information, without recipients in the To and Cc fields being aware that they are copied in. Note: If the Bcc field is not displayed, from the Options tab Show Fields group, click on Bcc. The Bcc field will now be displayed below the Cc field. You can add more than one recipient to any of the above fields. Each address must be separated with a semicolon, with no spaces. When you start typing an address in any of the above fields, your autocomplete history list will appear. If the person required is in this list, click to select them. To add recipients who are members of the University: 1. Click on To and select More columns. 2. Make sure Offline Global Address List (appended with your address) is selected. 3. Type the recipient's surname and click on Go. 4. Select the appropriate name from the list and click on To ->. Tip: Right click on a name and select Properties to display further information to help you identify the correct person. 5. Repeat this process to add any further recipients required in the To ->, Cc > or Bcc -> fields. 6. Click on OK. Note: If you are sending a message to a University address that isn't a specific person, eg you will need to type the address in full. To add recipients external to the University, either: Type their full address into the To, Cc or Bcc fields as required. Select them from your Contacts (personal address book). Follow the above steps, but at step 2, select Contacts (directly under your address). March

11 Composing a message 1. Always add a brief meaningful title for your message in the Subject field. This will help to avoid it being classed as spam. 2. Type the text of the message in the Message area of the Message window. Note: To add an attachment, see the section Attachments. Spelling and grammar It is good practice to check the spelling and proofread an before sending it, as not all errors will be identified, eg their instead of there. As you type, some errors will be corrected automatically. Any words not recognised will be underlined in red. To correct these: 1. Right click on the underlined word and select the correct spelling from the list, or select Ignore. Note: You can choose Add to Dictionary, but use this with caution as it is difficult to remove words once they have been added to the dictionary. At the point of clicking the Send button, Outlook will also automatically perform a spelling and grammar check. You can disable this If you wish. To do this: 1. In the File Tab select Options. 2. In the Outlook Options window click on Mail (in the left pane). 3. Under the heading Compose messages, make sure that Always check spelling before sending and Ignore original message text in reply or forward is unchecked. 4. Click on OK. To spell check your message manually, in the Message window: 1. In the Review tab Proofing group, click on Spelling & Grammar. The Spelling and Grammar dialog box will appear. You now have a number of options: Ignore Once this will ignore the spelling and is useful for entries not in the dictionary, eg names of people / places. Ignore All similar to Ignore Once, except this option ignores all occurrences of this word in the message. Change select the correct spelling from the Suggestions: list, or type in the correct spelling and then click on Change to amend it in the message. Change All similar to Change, but this option amends all occurrences of this word in the message. 7 March 2015

12 Note: Use the Add to Dictionary option with caution as it is difficult to remove words once they have been added to the dictionary. Sending the message 1. Once you have completed the message, click on Send. Draft messages When composing an , you can save it as a draft at any time. To do this: 1. Close the window. 2. When asked to save changes, click on Yes. To continue working on the , open it from the Drafts folder. Replying to messages When responding to a message, you can choose to Reply (to the sender) or Reply to All. If somebody has been sent a Bcc (Blind Carbon Copy) of the message, they will not be included in the reply even if Reply to All has been selected. 1. With the message open, click on Reply or Reply to All. The reply will automatically populate the To and Cc fields (as appropriate) and Subject (preceded by RE:). The original message text will also be included. 2. Add any further recipients as required. 3. Type the text of the message at the top of the Message area (before the original content). Note: If the topic of conversation has changed, you may want to change the details in the Subject field. Forwarding messages You can forward a message to others using the Forward button. This is similar to the Reply option, but the Subject field will start with the letters FW: Signatures You can create a signature and automatically add it to outgoing messages. You can set up multiple signatures if required, for example, if you work in two different departments, you can have one for each department you work in. 1. Do one of the following: In the File tab, select Options. Display the Mail category and click on the Signatures button. March

13 Create a New and In the Message tab Include group, click on Signature and then Signatures. 2. Click on New and type in a name for the signature and click on OK. 3. Follow the instructions for adding a signature using the Corporate style at: 4. Click on Save. 5. Continue to add any further new signatures if required and click on Save after adding each one. 6. Under Choose default signature, use the arrows to select which signature should be used for New messages: and which one should be used for Replies / forwards:. 7. Click on OK. Note: Any signatures created are stored locally, so if you use the OWA you will need to create your signature again. Please see the help sheet at: Inserting a signature 1. In a New , position the insertion point appropriately within the message. 2. In the Message tab Include group, click on the Signature button and select the signature to insert. Change a signature To change the signature to one of your other signatures within a message: 1. Right click on the existing signature and select an alternative. Attachments Files such as Word documents, Excel spreadsheets, pictures and sound files can be attached to messages. If you receive a message that has a file attached, there will be a paperclip icon next to the message in the message pane. 9 March 2015

14 Opening an attachment It is important that you always open attachments safely. To do this: 1. With the message open, right click on the attachment and select Save as. The Save Attachment dialog box will appear. 2. Select the required location (the file name will be completed automatically) and then click on Save. You will now need to open Windows Explorer to check and view the file. 1. Click on the Start button and then Documents. 2. Locate the required file, right click on it and choose Scan for threats... Then: a) If you get the User Account Control dialog box asking if you want to allow the program to make changes, click Yes. b) In the On Demand Scan dialog box, select Clean. 3. If no threats (eg viruses) are found, it is safe to open the file. 4. If any threats are found, delete the file and contact the sender. Sending an attachment To attach a file: 1. In the Message window, select the Message tab Include group Attach File button. The Insert File dialog box will appear. 2. Locate and select the file you want to attach to the message and then click on Insert. The Attached: field will now appear below the Subject: field displaying the file name and size. If the is in Rich Text format, the attachment will be displayed as an icon in the body of the . To change this: 1. In the Message window Format Text tab Format group - HTML button. Note: Files may not be sent / received if they exceed the 25 MB limit. In addition, files containing macros (eg databases) may be blocked as these can contain viruses. To send these types of file, use the ZendTo service: Inserting a file You can include the contents of a Word document or text file (.txt or.rtf) in the body of a message. This is useful if you frequently send a standard message. To do this: 1. In the Message window, click within the Message area and position the cursor where you want the text to appear. March

15 2. Select the Message tab Include group Attach File button. 3. In the Insert File dialog box locate and select the file containing the text. 4. Click on the arrow next to Insert and select Insert as Text. The text will now be visible in the Message area. Note: You may wish to use Quick Stepss to create a new with a standard response. Managing Mail Creating, renaming or deleting folders To create a new folder: 1. On the Folder tab New group, click on New Folder. 2. In the Create New Folder dialog box type in a name for the folder or sub-folder. Tip: Avoid using the same name for folders and sub-folders as it can cause confusion when moving messages. 3. Under Select where to place the folder:, select where you want the folder or subfolder to appear, then click on OK. To rename or delete a folder: 1. Right click on the folder in the Navigation Pane and select Rename (or Delete). Note: When deleting a folder, all of the messages within the folder will be deleted. You will be prompted to confirm this. Moving messages to folders There are a number of ways to do this. The safest is: 1. Select the message(s). Tip: <Shift> and click for a range, or <Ctrl> and click for non-adjacent messages. 2. In the Home tab Move group, click on the Move button. A list of recently used folders will be shown. 3. Select a folder or click on Other Folder and select from the full list. Favorites These are displayed at the top of the Navigation Pane and are useful for quickly accessing the folders you use most often. 11 March 2015

16 To add folders: 1. Right click on the required folder in the Navigation Pane and select Show in Favorites. To remove folders: 1. Right click on the folder in the Favorites list and select Remove from Favorites. Searching for messages 1. Type the search criteria into the Search field. The results will be displayed in the main Outlook window. Notice that the Search Tools Search tab is now displayed with further search options. To search all folders: 1. In the Search tab - Scope group click on All Mail Items. To do an advanced search: 1. In the Search tab - Options group click on Search Tools and select Advanced Find. The Advanced Find dialog box will be displayed. a) To select the folders to search click on the Browse button and select those required and then click on OK. b) Enter or select any further options required and click on the Find Now button to display the results. c) Click on New Search to clear the search or Close the window if you have finished 2. When you have finished searching, click on Close Search on the Search Tools Search tab. Marking messages as unread If you have read a message but want it to be displayed as unread: 1. Right click on the message and select Mark as Unread. Tip: You can also do this in the Home tab Tags group, click on Unread / Read. Deleting messages 1. Select the message to be deleted and press Delete. March

17 To undelete a message: 1. Click on the Deleted Items folder and select the message(s). 2. On the Home tab - Move group click on Move and select a folder. To purge (permanently delete) all deleted messages: 1. Right click on the Deleted Items folder and select Empty Folder. If you empty the Deleted Items folder, you have 14 days to recover mail. After this time, data cannot be retrieved. To recover deleted items: 1. Make sure the Deleted Items folder is selected. 2. In the Folder tab Clean Up group, click on Recover Deleted Items. 3. Select the item(s) to recover and then click on Recover Selected Items. The item(s) will now be displayed in the Deleted Items folder. Quick Steps The Quick Steps feature is used to automate repetitive tasks, helping you to manage your mail effectively. You can customise one of the built-in Quick Steps or create your own. Quick Steps can be accessed when working in any mail folder via the Home tab Quick Steps group on the Ribbon. Tip: Click on the More button in the Quick Steps gallery to display further options. Create a new Quick Step 1. Click on the Create New option in the Quick Steps gallery. 2. In the Name: field, enter an appropriate name for the Quick Step. 3. Choose the first Action to perform and add any further options as required. 4. If necessary click Add Action and specify the second / subsequent action to perform. 5. If required, assign a keyboard shortcut combination to the quick step. 6. In the Tooltip text: field, add a brief description of the action(s) the Quick Step performs. 7. Click on Finish. The new Quick Step will be displayed in the Quick Step gallery. 13 March 2015

18 Built-in Quick Steps The following list briefly summarises the function of the built-in Quick Steps. Team - opens a Forward message addressed to the members of your Team. Reply & Delete - opens a Reply for the message and deletes the original. To Manager - opens a Forward message addressed to your Manager. Done - moves the selected message to a given folder. The message is marked as complete and read. Note: The first time you use any of the built-in quick steps (with the exception of Reply & Delete), you will need to confirm the actions in the First Time Setup dialog box. Managing Quick Steps 1. On the Home tab - Quick Steps group, click on the Dialog Box Launcher. 2. Make the necessary changes and click on OK. Quick Parts If you have standard text that you use frequently in s, you can save this as a Quick Part to use time and time again. To create a Quick Part: 1. In a new message, type the text for the Quick Part. 2. Select the text and then In the Insert tab Text group, click on Quick Parts and then Save Selection to Quick Part Gallery. 3. Add a name for the Quick Part and complete the other fields as required. 4. Click on OK. To add a Quick Part to a message: 1. In an open message, position the cursor where you want the Quick Part text to be added. 2. In the Insert tab Text group, click on Quick Parts and then the Quick Part required. The text will be inserted. 3. Complete the message as required then click on Send. To modify or delete a Quick Part: 1. In an open message, In the Insert tab Text group, click on Quick Parts and then right click on the required Quick Part to display the options available. March

19 Delegate access at Bradford - Outlook You may want to delegate access to your whole mailbox (this will automatically include calendar, contacts, tasks and notes) to another member of staff, eg a PA or someone covering your maternity leave. To delegate access contact ICT Servicedesk - To send on behalf of You can only do this if you have the relevant Delegate Access permissions from the owner to do so (see above). To do this: 1. Ensure their Inbox is selected and open a New message. 2. Click on From and either: Select their address from the list. Choose Other Addresses and type in the address, or click on From to search for the address and then click on OK 3. Complete the rest of the message and click on Send. When the is received, it will appear as your address sent on behalf of the owners address. Note: Messages sent on behalf of will appear in your Sent Items folder and not the Sent Items folder of the owner of the delegated folder. If you have delegate access to the owner's Sent Items folder, copy across any messages you have sent on the owner's behalf. Send replies to an alternative address If you want any replies to an to go to an alternative address (eg ): 1. In the New message window on the Options tab More Options group, click on Direct Replies To. 2. In the Properties window under Delivery options, click in the Have replies sent to: field. 3. Either type in the address or click on Select Names to select the required address(es). 4. Click Close, type your as required and then click Send. 15 March 2015

20 Shared Mailboxes Each shared mailbox appears in the navigation pane independent of your Office 365 account. Each shared mailbox has its own Inbox, Sent Items and Deleted Items folders. Receiving messages in a shared mailbox When a message is viewed by any of the users of the shared mailbox, that message will appear as read for all other users of that shared mailbox. Sending messages from a shared mailbox When you forward or reply to a message from a shared mailbox, you will notice that the From: field contains the address of the shared mailbox and not your own personal address. To send a new message from the shared mailbox: 1. In a new message click on the From button. If you do not see this button, click on the Options tab and select it from the Show Fields group. 2. Click on Other address... and type in the address of the shared mailbox. 3. Click on OK. The shared mailbox address will now appear in the From field. When you next send a message and click on the From button, the address will appear in the list for you to select from. A copy of the message will automatically go to the Sent Items folder within the shared mailbox. Deleting messages from a shared mailbox Messages deleted by any user of the mailbox are automatically moved to the Deleted Items folder within that shared mailbox. Any individual user can then retrieve or permanently delete these messages. Be very careful if emptying this folder, as you may delete something that someone else requires. Out of Office Reply 1. In the File tab click on Automatic Replies. 2. Click on Send automatic replies and select the time range required. Note: If you do not select a time range, automatic replies will be sent indefinitely. 3. On the Inside My Organization tab, type the message required. March

21 4. Repeat as required for the Outside My Organization tab. 5. Click on OK. Junk It is good practice (and advisable) to check your Junk folder on a frequent basis, ideally each day, for any messages that may have been incorrectly marked as spam. If you find a message that is not junk: 1. Select the message and then In the Home tab Delete group, click on Junk and select Not Junk. If you find that many non-junk messages are being sent to the Junk folder, you may wish to consider changing your junk protection level in Outlook. To do this: 1. In the Home tab - Delete group, click on Junk and select Junk Options. 2. In the Options tab, select the No Automatic Filtering option and click on OK. Contacts Contact details of all staff and students at the University of Bradford are stored in the Offline Global Address List. Office 365 will begin to create an autocomplete history of addresses as you use them. This means that when you start typing an address into the To: field of a message, a list will appear with the addresses of people who you have ed previously for you to select from. This list is stored in your Suggested Contacts folder. You can also create your own personal contacts. These should be added into your Contacts folder. Bradford contacts Using Autocomplete addresses (history list): 1. Open a New message and start typing a name or an address into the To field. 2. Select the address required from the list. If the person does not appear in the list: 1. Click on the To: button. 2. In the search box, ensure More columns is selected, type in the name and click on Go. 3. Select the contact required and click on To. 4. Repeat this for additional recipients as required and click on OK. 17 March 2015

22 External contacts To add a contact to your contacts list: 1. In the Home tab - New group, click on New Items and select Contact. The Contact window will appear. 2. Add the details required and then click on Save & Close. To add a contact from an message: 1. Open the and right click on the address in the From field. 2. Select Add to Outlook Contacts. The Contact window will appear with the name and address already completed. 3. Add any further details required and then click on Save & Close. For how to include contacts as recipients in messages see the Sending and Receiving Mail section. Amend a contact 1. In the Outlook window Navigation pane, click on Contacts. 2. Double click on the contact to be amended. 3. Amend as required and then Contact tab Actions group Save and Close. 4. To return to your , click on Mail in the Navigation pane. Delete a contact 1. In the Outlook window Navigation pane, click on Contacts. 2. Select the contact and press the <Delete> key (or right click). 3. To return to your , click on Mail in the Navigation pane. Import/Export contacts 1. In the File tab click on Open and select Import. The Import and Export Wizard will appear. 2. Select Import from another program or file, click on Next, select Comma Separated Values (Windows). 3. Click on Next then on Browse, locate file and check the Options are as required. 4. Click on Next, select Contacts from the list and click on Next then Finish. March

23 You may want to export your contacts to use with another client. To do this: 1. File tab Open Import. The Import and Export Wizard will appear. 2. Select Export to a file Next Comma Separated Values (Windows) Next Contacts Next - Browse chose location of where the file is to be saved and type a name for the file OK Next Finish. Contact Groups If you regularly send messages to the same group of individuals, you can create a group. This group will only be available to you, but you can send a copy to other members of your team. (If you amend the group, you will need to resend the amended version). If many people are going to use a group, you should use a centrally created mailing list. To request this please complete the form at: Creating a group 1. In the Outlook window click on Contacts in the Navigation pane. 2. In the Home tab New group, click on New Contact Group. 3. In the Name: field, type a name for the group. To select members: 1. In the Contact Group tab Members group, click on Add Members and then From Address Book 2. Under the Address Book option, make sure that the Offline Global Address List is displayed to find University contacts, or choose Contacts (directly under your address) to find personal contacts. 3. In the Search: options, make sure that More columns is selected. 4. Type the name of the person in the Search field and then click on Go. 5. Click on the contact required from the list and then click on Members->. Note: If you want to check to ensure it is the correct contact, right click on the contact and select Properties to display further information. 6. Repeat this process to add other members and then click on OK and then Save & Close. 19 March 2015

24 Using a group To send an to your contact group: 1. Open a New message window and click on To. 2. Under Search: select Name only and under Address Book, select Contacts (directly under your address).. 3. Click on the contact group name and then To->. 4. Add any other addresses as required and then click on OK. Note: In the To field, you can click on the plus sign next to the list to expand it. This allows you view and delete list member(s) for that mailing if needed. This will only remove them from the and not the distribution list. Updating a group 1. In the Outlook window Navigation pane, click on Contacts. 2. Double click on the contact group to open it. To update a contact: 1. Double click on the contact and amend details as required. Note: If the contact is a University of Bradford contact, you will not be able to change any of the details. 2. Click on Save and Close. To delete a contact: 1. Select the contact in the Contact Group window. 2. In the Contact Group tab Members group, click on Remove Member. 3. Click on Save and Close. To delete a contact group: 1. In the Contact Group tab Actions group, click on Delete Group. 2. Click on Yes to confirm. Sharing a group To share your contact group with others: 1. In a New , add the recipients in the To... field, a Subject and text as required. March

25 2. On the Message tab Include group, click Attach Item and then Outlook Item. The Insert Item dialog box will appear. 3. Make sure that the Insert as - Attachment option is selected. 4. In the Look in: field, select Contacts. Your contacts will be displayed in the Items: field. 5. In the Items: field, select the required contact group and then click on OK. The list will appear as an attachment. 6. Send the message. To add a contact group to your contacts: 1. In the Outlook window, display the with the contacts attachment. 2. Click and drag the attachment to the Navigation pane Contacts area. 3. In the Outlook window Navigation pane, click on Contacts. 4. The new distribution list will now be displayed. Note: Alternatively, click on the Navigation Pane Contacts area to display all of your Contacts. (Click on Mail to return to ). You will need to ask the recipient to remove the previous shared group from their contacts. Further Features Flags Flags can be used to add a reminder to follow up an . Flags for messages will be visible in Outlook and the OWA in all views as well as in the To-Do bar, Daily Task List (Calendar) and Tasks view. You can use the default flags, eg Today, Tomorrow or customise your flags with specific dates. To add a flag to a message: 1. In an open message, In the Home tab (or Message tab if you don t use the reading pane) Tags group, click on Follow Up and then click on the required flag. Note: If you want more options, click on Custom. You can then set the Start Date and Due Date as required. To add a flag with a reminder: 1. In an open message, in the Home tab (or Message tab if you don t use the reading pane) Tags group, click on Follow Up and then Add Reminder. 2. Set the Start and Due dates for the flag and set a date and time for the Reminder and click on OK. 21 March 2015

26 Tasks You can create tasks in any mailbox that you have access to (your own or a shared mailbox) and assign tasks to other people. Progress can be recorded and reviewed. To create a task: 1. In the Navigation pane, click on Tasks. 2. In the Home tab New group click on New Task. 3. Enter brief details of the task in the Subject: field and complete the other fields as required. 4. In the Task tab Actions group, click on Save & Close. To amend a task: 1. In the Navigation pane in the Tasks view, ensure that the correct task list is displayed and double click on the task, amend as required and then click on Save & Close. To assign a task to someone: Note: It is important that you only update assigned tasks using the Outlook desktop client. Do not update or complete tasks in the Outlook Web App. 1. Open the task or create a new one. 2. In the Task tab Manage Task group, click on Assign Task. 3. In the To box, add the address of the assignee, or click on the To button to search for and add them. 4. Complete other fields as required and then click on Send. To reclaim a task someone has declined, open the Task Declined and either: Click on Return to Task List and then Save & Close. Click on Assign Task to reassign the task to someone else. To view tasks you ve assigned to others: 1. In Tasks view, in the View tab Current View group, click on Change View and then Assigned. To accept or decline a task: 1. Open the task request and in the Task tab Respond group, click on Accept or Decline. Note: This can also be done In the Reading Pane. March

27 To complete a task: 1. Select the task and in the Home tab, Manage Task group, click on Mark Complete. To remove completed tasks from your list: 1. Click on Remove from List. The task will then be stored in the Deleted Items folder. Notes Notes can be used like paper post-it notes for reminders, questions etc. You can leave them on screen whilst working. You can create notes in any mailbox that you have access to (your own or a shared mailbox). To do this: 1. In the Home tab New group, click on New Items and select More Items Notes, or you can use the keyboard shortcut Ctrl+Shift+N. 2. Add the required text the note will save automatically. To close a note: 1. Click on the Close button. To customise notes (eg colour and fonts) for new notes: 1. In the File tab, click on Options then Notes and Journal. 2. In the Notes options, select the options required and then click on OK. To delete a note: 1. In the Navigation Pane, click on Notes. 2. Select the note and press the Delete key. Note: Deleted notes are stored in your Deleted Items folder. Categorize Categorize enables you to colour code activities across Office 365 eg s, tasks, calendar events. Each colour can be assigned a name and keyboard shortcut, which will also be available to use in the OWA. To assign a category to an 1. Select the On the Home tab, Tags group, click on Categorize and select a category from the list. To assign a name and keyboard shortcut to a category colour: 1. On the Home tab, in the Tags group, click on Categorize and select All Categories 23 March 2015

28 2. Select a colour from the list and click on Rename and type in a new name. 3. Click on the Shortcut key drop down and select a keyboard shortcut. 4. Repeat this process for other colours. If you need additional category colours: 5. Click on New select a colour, type in a name and select a shortcut key and then click on OK. The new category will appear at the bottom of the list. 6. Click on OK. Mail Merge to To mail merge to , please see Section 4 of the Microsoft Word 2010 Advanced document at: 2010/ Archiving s The AutoArchive feature is disabled by default and you are strongly advised not to enable it. If you want to archive items, we advise that you create a folder within your Office 365 account (called Archive for example), and move items into it. March

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