wit h yo e e W Welcome to Claremont Savings Bank A rt o f the co m m

Transcription

1 A pa rt o f the co m m ty. wit h yo e r u. e W i n u Welcome to Claremont Savings Bank

2 Table of Contents Our History Our Priorities Recent Awards and Recognition Branch and ATM Locations We re With You Overdraft Programs ATM and Debit Cards Personal Banking Lending Services Business Banking Telephone Banking Electronic Services Funds Availability Claremont Financial Services Our History From our founding in Claremont, New Hampshire in 1907 to our expansion into Springfield, Vermont in 2015, we ve grown and changed alongside the communities we serve. On February 13, 1907, Claremont Savings Bank was chartered by an act of the General Court (Legislature) of the State of New Hampshire. We opened for business on April 15, 1907, at the corner of Tremont Street and Tremont Square in Claremont and immediately began serving our neighbors throughout the region. We are a mutual savings bank and as such are owned by our depositors. Our commitment to providing trusted advice and exceptional service to our neighbors continues to be our top priority. From personal and business banking to lending and convenience services, we offer a full range of financial solutions to meet a wide variety of needs. Best of all, our dedication to personal service means that our focus remains where it has always been on our communities. 1

3 Our Priorities We are dedicated to our communities and the betterment of the Greater Claremont region, contributing financial resources and volunteer hours to help improve quality of life. One example is our 2012 donation of land and $3 million to make the Claremont Savings Bank Community Center a reality, providing fitness, recreation and function facilities for Claremont area residents. Through the Claremont Savings Bank Foundation, we also award annual grants to local non-profit organizations for charitable initiatives. Since 2003, we have awarded more than $740,000 to deserving organizations to help ensure the success of local programs and projects. To learn more, please visit claremontsavings.com/foundation. Recent Awards and Recognition National American Bankers Association Community Commitment Award (10/21/2013) Regional New England Financial Marketing Association GOLD Community Champions for Economic Development (10/2/2013) Best in Marketing Awards FIRST PLACE Overall Brand (1/29/2015) RUNNER UP Print Advertising (1/29/2015) Valley Business Journal Readers Choice Awards 2014, 2013 Best of the Best Winner in Bank Category Local Eagle Times 2014 Best of the Best Awards Best Bank Best Customer Service Friendliest Staff Best Bank Teller (Ginny Hudson) Branch and ATM Locations Charlestown CHARLESTOWN BRANCH 135 Main Street Charlestown, NH Office Hours Monday Thursday 9:00am 5:00pm Friday 9:00am 5:30pm Drive-Up Teller Hours Monday Thursday 7:30am 5:30pm Friday 7:30am 6:00pm Saturday 8:00am 12:30pm Drive-Up ATM Claremont MAIN OFFICE 145 Broad Street Claremont, NH Office Hours Monday Thursday 9:00am 5:00pm Friday 9:00am 5:30pm Drive-Up Teller Hours Monday Thursday 7:30am 5:30pm Friday 7:30am 6:00pm Saturday 8:00am 12:30pm Drive-Up and Walk-Up ATMs CHARLESTOWN ROAD BRANCH 148 Charlestown Road Claremont, NH Office Hours Monday Thursday 9:00am 5:00pm Friday 9:00am 5:30pm Saturday 9:00am 12:00pm Concierge Video Services Monday Friday 7:00am 7:00pm Walk-Up ATM WASHINGTON STREET BRANCH 356 Washington Street Claremont, NH Office Hours Monday Thursday 9:00am 5:00pm Friday 9:00am 5:30pm Drive-Up Teller Hours Monday Thursday 7:30am 5:30pm Friday 7:30am 6:00pm Saturday 8:00am 12:30pm Drive-Up and Walk-Up ATMs RIVERSIDE MARKETPLACE 419 Main Street, Claremont, NH Drive-Up ATM Only Cornish CORNISH BRANCH 12 School Street, Cornish, NH Office Hours Monday Friday 2:00pm 6:00pm Saturday 9:00am 12:00pm Walk-Up ATM Springfield, VT SPRINGFIELD BRANCH 85 Main Street, Springfield, VT Office Hours Monday Thursday 9:00am 5:00pm Friday 9:00am 5:30pm Drive-Up Teller Hours Monday Thursday 7:30am 5:30pm Friday 7:30am 6:00pm Saturday 8:00am 12:30pm Drive-Up ATM The mailing address for all branch locations is: PO Box 1600, Claremont, NH

4 We re With You...Part of the Community At Claremont Savings Bank, our products and services reflect the priorities we learned right here in the community more than a century ago: that all of our customers throughout the region deserve value, quality and exceptional service from neighbors who understand their needs. As a mutual bank we put our customers and communities first, offering a wide range of personal and business services with enhanced features and no-cost benefits that can make a difference. You ll find many of these services outlined on the following pages and we encourage you to contact any of our branches for personal assistance and answers to your questions. We know that convenience is also important, and you ll have it with mobile and online banking as well as conveniently located branches and ATMs. If you need financial advice or quick decisions on a loan, our professionals are happy to share their local knowledge and resources to help you achieve your goals. That s the Claremont Savings Bank advantage. At every step, we re with you supporting our communities and helping any way we can. Free Services ACH Origination (Consumer Transfers) We are pleased to offer three programs to help protect your good credit standing in the event of an inadvertent overdraft. No one likes to think about being overdrawn, but it can happen to any of us through an oversight or miscalculation. An innocent mistake can cause embarrassment, inconvenience, overdraft charges, costly returned check fees and a bad credit rating. The first and most basic rule when using your checking account is, and has always been: If you do not have the money in the account: Bank Checks (Treasurer Checks) Do not write the check Cash Advances Do not make the debit transaction CDARs (Certificate of Deposit Account Registry Service ) Do not authorize the ACH transaction Check Cashing Do not make the ATM withdrawal Coin Purchase Consolidated Statements Health Savings Account (HSA) Checks ICS (Insured Cash Sweep ) Medallion Signature Guarantee Notary Public services 4 Overdraft Programs However, we know that inadvertent overdrafts can happen, and we offer three different programs to cover that unintentional overdraft: Help Yourself Account With a Help Yourself Account, you can transfer funds from a statement savings account at Claremont Savings Bank to cover an overdraft. Should you inadvertently overdraw your checking account, you are protected by an automatic transfer of the exact amount needed to cover the check and the fee from an account you have designated for this purpose. The fee for this service is $1.00 per transfer. 5

5 Line of Credit (Whisper Loan) A Whisper Loan allows you to write a loan from your own checking account (up to a prearranged limit, subject to credit approval). With this type of loan, payments are flexible, allowing you to make a small minimum monthly payment or as much as you wish to pay. Should you inadvertently overdraw your checking account, the Whisper Loan can protect you by automatically transferring the exact amount needed to cover the check. Premium Overdraft Protection This program is available to checking account customers who have had positive balances and no overdrafts for at least 60 days. Consumers are limited to $ and businesses are limited to $1, The Basic Plan covers overdrafts by check or ACH; the Optional Enhanced Plan covers Automatic Teller Machine (ATM) and Point of Sale (POS) transactions as well. The customer must actively Opt-In to be eligible for the Optional Enhanced Plan. The customer must have enough in the premium overdraft account to cover the deficiency and the overdraft fee. If you are interested in including your POS and ATM transactions in the Premium Overdraft Program, please visit claremontsavings.com or call Customer Care at or Virtual Teller Machines at our Charlestown Road branch provide exceptional on-site service and high-tech convenience. Combining a conventional ATM with secure two-way video and a color touchscreen, this technology allows you to interact privately with our professionals from 7:00am to 7:00pm and access more services than a traditional ATM. Fees for insufficient funds (paid or returned) may apply to overdrafts created by check, in-person withdrawal or electronic transactions. Please review the three programs to determine which one best fits your needs. You may choose one or a combination of programs. If you take advantage of more than one option, the Premium Overdraft option will be the last option activated. ATM and Debit Cards We have 24-hour ATM machines at convenient locations in Claremont, Charlestown, Cornish and Springfield, VT. In addition to our local network of Claremont Savings Bank ATMs, we belong to the accel and CIRRUS networks. For added convenience, debit cards can be issued instantly at our branches no waiting for a new or replacement card to arrive by mail. Your debit card can also be used for Point of Sale (POS) transactions. The card is swiped through a terminal with immediate authorization received from the processor. A debit transaction is withdrawn from your checking account. This differs from a credit card transaction. To help avoid identity theft, please follow these safety tips: Never give your ATM/debit card or PIN to anyone Don t write your PIN on anything you keep with your card Shield keypads from onlookers at ATMs and checkout lines Protect your Social Security number don t carry it or write it on checks Call us at or if you have concerns or are solicited by someone claiming to be from Claremont Savings Bank Attention ATM and Debit Card Customers Due to the consistent fraudulent ATM and POS transactions coming out of Nigeria and Romania, Claremont Savings Bank will no longer accept ATM withdrawals or debit card transactions from these regions. 6 7

6 CERTIFICATE OF DEPOSIT (CD) Opening a Claremont Savings Bank CD is a safe and secure way to earn a competitive rate of return in a wide variety of terms to suit all your savings needs. CERTIFICATE OF DEPOSIT ACCOUNT REGISTRY SERVICE (CDARS ) If you are concerned about FDIC insurance limits, look no further. FDIC coverage is never an issue with Claremont Savings Bank as we offer multi-million dollar FDIC insurance on your CD investments through CDARS. Stop by any office location and ask to speak with a CDARS Specialist to learn more. INSURED CASH SWEEP (ICS ) With ICS, you can access multi-million dollar FDIC insurance on your savings deposits. In addition to having the security of FDIC insurance, you can earn interest by putting your excess cash balances to work in a savings or money market account. Retirement Options Personal Banking Checking Accounts We have checking account options that fit every lifestyle and financial need. Choose from a variety of features and benefits such as: No minimum balance requirement or fees An environmentally-conscious electronic account Free checking and checks for seniors Interest and non-interest bearing options Our experienced staff is happy to discuss the differences between each type of account. Visit a convenient branch or call one of our Customer Care Specialists to help you identify the best account for your financial needs. Savings and Investments SAVINGS Whether it s a KidSaver, Statement Savings or Money Market Savings account, we can help you save money responsibly. We offer competitive rates, provide you with easy access to your money and offer a monthly combined statement in electronic or paper form based on your choice. SAVINGS CLUB ACCOUNT Our Claremont Savings Club account makes saving money throughout the year automatic. You can select any amount to be regularly transferred from another Claremont Savings Bank account, and choose when the funds will pay out. INDIVIDUAL RETIREMENT ACCOUNTS (IRAs) Traditional IRA Roth IRA We offer a variety of investment options to help you reach your retirement goals. These options include our competitive rate CDs and savings accounts. SIMPLIFIED EMPLOYER PENSION (SEP) With a SEP, small business owners can contribute tax-deductible funds directly to their employees traditional individual retirement accounts. TRANSFER OR ROLLOVER IRAs If you have funds elsewhere (at another financial institution or in an employer pension plan) and would like to transfer or roll over these funds, we can initiate the transfer for your convenience. Health Savings Accounts (HSAs) If you are covered by a high-deductible health insurance plan, you may be eligible for a tax-exempt Health Savings Account (HSA). With our interest bearing HSA, you will enjoy competitive rates as well as easy access to your funds via check, debit card and Online Bill Pay. Coverdell Education Savings Accounts The Coverdell Education Savings Account is an IRA designed for the specific purpose of allowing individuals to save money towards a child s education. 8 9

7 Personal Loans We offer various types of personal loans, including home improvement loans, car loans, recreational vehicle loans (motorcycles, campers, RVs, boats, ATVs, snowmobiles) and Whisper Loan Overdraft Protection. We also offer collateral loans. Your Claremont Savings Bank savings account or certificate of deposit may be pledged as collateral for a loan. It s an economical way to borrow money. Local lending is a tradition at Claremont Savings Bank. You ll enjoy personal attention, trusted advice and the in-depth expertise of our lending team, with well over a century of collective lending experience around the Greater Claremont region. And if you need to close quickly, our local decision-making makes it possible to get approvals fast. Mortgage and Home Equity Loans Lending Services At Claremont Savings Bank, getting you the right loan makes all the difference when it comes to saving money. You will receive personal attention and lending options from our knowledgeable and experienced staff. We are committed to helping you find the lending solution that best fits your lifestyle and needs. While we describe most of our loan products here, please call one of our loan officers to find the product that s best for your particular situation. Whether you re buying a home or considering refinancing, just one call to our experienced mortgage consultants can help you find the right loan at the right terms and the best rate. Best of all, every mortgage we originate at Claremont Savings Bank is serviced right here. That means if you ever have a question about your loan, you can call us for the answer. A variety of lending solutions are available to meet your needs, including: Fixed and adjustable rate mortgages Home equity loans and lines of credit Construction loans and more We re with you. Making your next mortgage easy. You can apply online for pre-qualifying in minutes, with instant response. If you d like to learn more, visit claremontsavings.mortgagewebcenter.com

8 PHOTO Business Banking SpotPay Our business was established here more than 100 years ago, and our priorities remain here with the communities we serve. With generations of experience and a deep knowledge of the local landscape, we re here to help local businesses get started, evolve and thrive. SpotPay is a complete mobile payments solution that enables small businesses to easily accept credit/debit card payments anytime, anyplace, via Android or Apple devices in a highly secure environment. No matter where your business takes you, we re here with the financing you need and the on-site attention you deserve. Whether it s a loan for new equipment or a line of credit for cash flow, our experienced business bankers will personally assist you every step of the way. We also offer a wide variety of value-added services to make banking more convenient and beneficial for your business. Night Drop Services Business customers can drop off their transactions after hours through the use of our night depositories. Simply contact the most convenient office to sign a contract. This service is available at the following locations: Charlestown Branch, 135 Main Street, Charlestown, NH Cornish Branch, 12 School Street, Cornish, NH Main Office, 145 Broad Street, Claremont, NH Springfield Branch, 85 Main Street, Springfield, VT Paychex, Inc. Claremont Savings Bank can connect business customers to Paychex, Inc., an independent company that offers easy-to-use payroll and Human Resources solutions to small business clients, with customer service as a top priority. A local Paychex, Inc. representative assists with onboarding, conversion and processing of payroll and taxes, and is readily available when clients have questions. Telephone Banking With our CSBee-Line, you can quickly and easily make account balance inquiries, determine recent activity on your checking or savings account, verify Social Security deposits and other electronic funds transactions, obtain loan account information and verify CD account information. Use our toll free line, Call CSB ( ) or the local number in the Claremont area: Washington Street Branch, 356 Washington Street, Claremont, NH 12 13

9 Electronic Services At Claremont Savings Bank, we re always looking for new ways to make banking more convenient for our customers. We encourage you to take advantage of our wide range of electronic services to help save time and money. Online Banking and Bill Pay Access your Claremont Savings Bank accounts 24 hours a day, seven days a week whenever it s most convenient for you. With our Online Banking and Bill Pay, you can enjoy the flexibility of managing your finances from wherever you can access the Internet. View statements online Monitor account activity Quickly transfer funds between Claremont Savings Bank accounts, including loan payments 1 Pay multiple bills automatically Set up recurring payments Generate reports or export account transactions to personal financial software Communicate with us through secured Reorder checks online Online Banking and Bill Pay are free services provided by Claremont Savings Bank 2. However, there are specified services for which the Bill Pay Provider charges fees. These services are indicated below. Account to Account Transfer Fees: Inbound: No Fee (Fees may be charged by the transferring bank) Outbound: $2.00 E-greetings Fee: $0.25 Overnight Check Fee: $14.95 per transaction PopMoney 3 Fee: Request Money Fee: Same Day Bill Fee: $9.95 Stop Payment Fee: $25.00 $0.50 to $2.00 per item $0.50 to $1.50 each 1 Federal regulation limits the number of qualifying withdrawals or transfers from your savings and money market accounts to six each month. 2 There is an inactivity fee with Bill Pay after 30 days of non-use. 3 PopMoney is an easy, fast and secure online personal payment service that lets you send, request and receive money directly to or from your bank account. Mobile Banking Access your Claremont Savings Bank accounts from your iphone, ipad, Android or Blackberry device. With our mobile-friendly website at mobile.claremontsavings.com, free mobile app and Short Message Service (SMS) text banking, you can stay connected and manage your finances anytime and from almost anywhere. Access account information Quickly transfer funds between Claremont Savings Bank accounts Utilize remote check deposit Access Bill Pay Review transactions by date, amount or check number Search for nearby Claremont Savings Bank branches and ATMs, or search by address or ZIP code Electronic Statements Enjoy less clutter with our electronic statements. They are fast, convenient and more secure than traditional paper statements. They also benefit the environment by helping to reduce paper use and waste. Additional advantages include: Get instant access to your statement as soon as it becomes available Access the same information found in paper statements Download and save your statement for future reference Export your statement to Quicken or QuickBooks Review current and past statements around the clock 14 15

10 Funds Availability This policy statement applies to checking accounts. Our policy is to make funds from your cash, check and electronic direct deposits available to you on the same day we receive your deposit. At that time, you can withdraw the funds in cash and we will use the funds to pay checks that you have written. Please remember that even after we have made funds available to you, and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit. For determining the availability of your deposits, every day is a business day, except Saturdays, Sundays and federal holidays. If you make a deposit before closing on a business day when we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after closing or on a day when we are not open, we will consider that the deposit was made on the next business day we are open. Direct Deposit Enjoy the convenience of having regularly scheduled funds automatically deposited into your account. You can: Access funds as soon as they become available Divide your deposits into separate accounts automatically Reduce paper and waste Online Applications Take advantage of online mortgage and consumer loan applications from the convenience of anywhere you can access the Internet. Our Mortgage Web Center is your resource for a host of value-added information, pre-qualification on mortgage loans, loan calculators, educational information, the latest rates and more. To learn more, visit claremontsavings.mortgagewebcenter.com. Our dedicated staff is equipped to answer your questions and assist you with any of our electronic services. Simply visit one of our convenient branches or call to speak with a Customer Care Specialist. If you make a deposit at an ATM before 3:30pm on a business day when we are open, we will consider that day to be the day of your deposit. However, if you make a deposit at an ATM after 3:30pm or on a day when we are not open, we will consider that the deposit was made on the next business day we are open. If we cash a check for you that is drawn on another bank, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it. If we accept for deposit a check that is drawn on another bank, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited. Longer Delays May Apply CASE-BY-CASE DELAYS In some cases, we will not make all of the funds that you deposit by check available to you on the same day we receive your deposit. Depending on the type of check that you deposit, funds may not be 16 17

11 available until the second business day after the day of your deposit. The first $ of your deposits, however, will be available on the same day. If we are not going to make all of the funds from your deposit available on the same day we receive your deposit, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available. SAFEGUARD EXCEPTIONS In addition, funds you deposit by check may be delayed for a longer period under the following circumstances: We believe a check you deposit will not be paid You deposit checks totaling more than $5, on any one day You redeposit a check that has been returned unpaid You have overdrawn your account repeatedly in the last six months There is an emergency, such as failure of computer or communications equipment We will notify you if we delay your ability to withdraw funds for any of these reasons and we will tell you when the funds will be available. They will generally be available no later than the seventh business day after the day of your deposit. Deposits at Automated Teller Machines (ATMs) Funds from any deposits (cash or checks) of $1, or less made at ATMs we own or operate will be available on the same business day as the day of your deposit. Funds deposited over $1, will be available the next business day. Longer holds may be applied according to the case-by-case delay policy. Investments. Insurance. Trusted advice. Claremont Financial Services Claremont Financial Services was established to help individuals, families and businesses create a sound financial future through access to valuable investment and insurance services right here in the community from a trusted resource. Find a financial advisor you re comfortable with at Claremont Financial Services, a division of Claremont Savings Bank. We have investment and planning options with just the right fit for your life. Our team s many years of experience and expertise are supported by the powerful resources of Raymond James, one of the largest independent financial services firms in the country. Our dedicated professionals are committed to working closely with you to identify your own specific needs and goals, and providing trusted advice and solutions that fit. We invite you to explore a whole range of smart, flexible and value-added services. We re ready to listen. To learn more, please call or Broad Street PO Box 1600 Claremont, NH Securities offered through RAYMOND JAMES FINANCIAL SERVICES, INC., Member FINRA/SIPC. Securities are not deposits, not insured by the FDIC or any other government agency, not guaranteed by the financial institution (or Claremont Savings Bank), and are subject to risks, including the possible loss of principal invested. Raymond James Financial is independent of Claremont Savings Bank and Claremont Financial Services

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13 Our tradition of community involvement began with our founding more than 107 years ago and continues to this day. We are always proud to support programs, events and organizations that help shape the future of the communities we serve. How can we help you today? Charlestown Claremont Cornish Springfield, VT claremontsavings.com