Optimizing Offshore Safety Equipment Service

Transcription

1 Optimizing Offshore Safety Equipment Service A guide for offshore asset owners and operators

2 A helping hand for offshore asset owners and operators For the offshore industries - whether it s oil and gas or offshore wind safety is a core value. The industry constantly works to identify and refine best practices for safe offshore operations, leveraging training, operational procedures, industry standards and technology. Safety equipment is a key part of this focus. Many experienced offshore professionals would emphasize that specifying high-quality safety products and conducting thorough and timely service are key to preventing incidents that endanger both people and production assets. While regulatory and standards compliance is a given, proper servicing can also be a cost-efficient means of ensuring that you can get the most out of your safety assets. It can improve equipment durability and lower the risk of costly repairs in the long run. This is designed to help offshore professionals to determine the most cost-efficient, reliable and predictable safety servicing strategy. It draws upon almost 50 years of knowhow and describes the latest technologies and approaches in the field. The Guide will be regularly updated and improved, and we hope that it will contribute new clarity and direction to the safety strategies of many companies in the industry. BENNY CARLSEN Vice President - Offshore VIKING Life-Saving Equipment As a leading manufacturer and service provider for marine and fire safety equipment, VIKING is keenly aware of the complexities faced by offshore managers on the safety servicing front. Sharing our experience and expertise can make a real difference. 2

3 A complex and costly challenge Offshore vessel and infrastructure owners or operators need reliable, smooth operations unaffected by safety equipment servicing requirements. A business-critical need For an offshore rig, for example, maintaining production is directly dependent on having compliant, serviced safety equipment at full POB (Persons On Board) capacity. It s a business-critical factor, yet many offshore companies rely on less-than-optimal in-house administrative processes to handle the complexities of safety equipment servicing which introduces new risks and increases production vulnerability. The unfortunate truth is that handling safety equipment servicing has always been a timeconsuming and hard-to-budget headache for offshore vessel and infrastructure owners and operators. In fact, the range of products and servicing agreements can be a minefield of hidden costs and complexities, even for the most experienced of safety managers. For example, offshore asset owners are typically forced to choose between buying or renting an extra set of liferafts to replace equipment being serviced, or consider reducing onboard personnel for days while vital safety equipment is being serviced. Complex, high-risk processes Managing safety equipment service requires administrators to perform a variety of tasks, a large portion of which, when performed in-house, unavoidably involve inefficient and error-prone manual procedures such as: - Determining safety and rescue equipment requirements - Navigating international safety regulations - Scheduling and following up on service for multiple brands of equipment - Managing supplier relationships - Managing certificates and other documentation - Estimating equipment and servicing costs - Identifying and addressing invoiced cost discrepancies Training staff to properly handle such tasks, and keeping the organisation s knowhow up-to-date as equipment and regulations evolve is a complex and time-consuming task in itself all with the everpresent risk of production downtime. 3

4 Game changer: The new face of offshore safety servicing Over the past decade, offshore asset owners and operators have abandoned silo-style servicing with its complex web of products, brands, service agreements and highly unpredictable costs. SILO-STYLE SERVICING COMPLEXITY > OPERATING EFFICIENCY > CUSTOMIZED PREDICTABILITY Today s best-practice service agreements revolutionize the way offshore owners and operators solve the difficulties of managing multiple brands, equipment types and regulatory approvals for safety equipment and servicing. - Many brands - Variable quality - Highly inefficient - High total cost ONE-SIZE FITS ALL - All-encompassing contract - Few brands - Consistently high quality - Tailored to specific needs - Flexible contract conditions - Limited service contracts - Fewer brands - Improved overall quality - Poor fit to specific needs < > 4

5 Determining a best-practice safety servicing strategy A systematic approach to determining your safety equipment and servicing strategy can save significant time and money, reduce risk, and enable you to focus on your core business. Six key perspectives must be addressed to arrive at a best practice safety equipment service solution for your offshore vessel or rig. Key decision points There are many aspects to consider when determining a best practice strategy for your safety equipment servicing. In this, we outline the points commonly discussed with and raised by offshore asset owners in the service planning process. The following pages will examine each of these points in detail. Optimizing your equipment portfolio compliance contractual advantages Choosing the right service agreement consistent service quality Evaluating service providers 5

6 Optimizing your equipment portfolio Optimizing your equipment portfolio Like the offshore industry itself, maritime safety equipment is constantly changing. Does the current equipment portfolio reflect today s safety standards? Are there efficiencies to be gained by replacing or upgrading existing products? Optimizing your equipment portfolio compliance contractual advantages Choosing the right service agreement consistent service quality Evaluating service providers Efficient servicing starts here Anyone who has owned a car knows that service costs and complexity increase as the vehicle ages. And that upgrading to a newer model introduces a host of improvements and greater reliability, too. However, before buying a newer model we may want to look at the state of the current one. The same can be said for determining the right safety servicing strategy, which should begin with a thorough examination of the offshore asset owner s current equipment. At an equipment level, servicing can be optimised by, for example: 1. Updating advantages Is the current safety equipment portfolio sufficiently up-to-date? Take evacuation systems, for example. Today s best-practice systems do away with many of the limitations of older designs, building in flexibility, redundancy and all-weather deployment. Immersion suits, too, have become easier to don and more comfortable to wear, handling hostile seas and cold climates far better than before. In many cases, newer models from leading manufacturers are often easier to service both through service-ready designs and because spare parts are more readily available. 2. Weeding out older and one-off products Older products can present a real threat to the ability to maintain full POB capacity and to adequately protect people. They are more likely to fail in operation, and unless covered in an outsourced, fixed-price service agreement, become more costly to service over time. 3. Reducing the total number of brands Unless a complete review has been conducted in the recent past, most offshore asset owners possess a myriad of safety equipment brands, each requiring its own supplier relationship, servicing plan and spare parts regime, not to mention unnecessarily complicated crew training. Reducing the total number of brands to a minimum decreases the number of process steps, points of contact, supplier invoices and other hidden inefficiencies. 4. Using dual-purpose PPE In some cases, dual-purpose and dual-approved personal protective equipment may translate to direct savings on servicing costs. For example, VIKING produces a dual-approved transportation suit that can be used both for sea and helicopter transport, as well as a dual-approved offshore wind suit for both work and crew transfer. Continues... 6

7 Continued... Optimizing your equipment portfolio Optimizing your equipment portfolio 5. Future-proofing If new equipment is called for, then the asset owner should consider choosing protection equipment that not only lives up to today s requirements, but which already includes features likely to become mandatory in the future. VIKING s immersion suits and lifejackets, for example, aren t just designed to comply with today s ETSO and SOLAS regulations. Instead, their specifications incorporate features that make it far less likely the asset owner will have to update as regulations tighten. 6. Buy or lease? Equipment exchange pools part of today s exchange service agreements take care of many of the issues raised, since moving from an owned-equipment to a leased-equipment model will typically ensure the products used are optimized from both quality and servicing efficiency points of view. 7

8 t Navigating today s safety service agreement options Choosing the right ervice agreement On-demand servicing of one or more products and brands at day-to-day pricing without a contract Servicing of multiple products and brands at pre-agreed fixed rates where the customer retains ownership. On-demand managed service Fixed price service t Servicing of one or more products and brands at day-to-day pricing with a long-term contract Contractual managed service Exchange pool service An equipment pool is set up, owned by the service provider, in a 100% outsourced servicing model. Service arrangements that incorporate safety products, close-proximity servicing and financing in fixed price structures constitute today s best answer to the safety equipment servicing question, providing full transparency and predictability. Alexander Gundersen Global Offshore Sales Manager VIKING Life-saving Equipment Offshore asset owners and operators have a wider range of options for servicing than ever before. The major servicing types are shown above. Other agreements may combine elements of each or use a fixed basis other than price for determining service conditions. 8

9 Navigating service agreement options: Fixed-price agreements Fixed-price agreements give rig and vessel owners investing in safety equipment the ability to know exactly what to expect and how much it will cost. Choosing the right service agreement Customized predictability As the name suggests, fixed-price safety service agreements establish a single annual price for servicing an agreed subset of the offshore asset owner s safety equipment most often liferafts. Extra costs are only incurred when repairs or replacements are needed outside the parameters of the service agreement. This type of agreement has two major advantages over the managed service model: predictable pricing and a high level of tailoring to the offshore asset owner s specific situation.the best of such agreements are carefully designed to address the special needs of customers with offshore infrastructure, and cover a wide range of safety equipment servicing, including liferafts, immersion suits, lifejackets, fire-fighting equipment and breathing apparatus. If an equipment portfolio review recommends replacing a significant number of liferafts is needed, for example, the service provider is either paid a one-time fee at the start of the contract, or the costs are distributed throughout the contract period. Full service management Fixed-price plans include full service management, which makes worrying about fluctuating servicing costs, service due dates, and multiple vendor planning a thing of the past. The service provider s planners work to fit your schedule, handling everything from service notifications to booking and follow-up. Other fixed agreement forms The service provider may also offer other long-term contract options that provide predictability in a variety of other ways. If an offshore asset owner knows he can make a five year agreement covering his life-saving equipment commitment, then that takes time and hassle out of the equation. From our point of view, reaching agreements like this means that we are also able to optimize planning in terms of delivery and service, developing our service station support network as required. Mette Line Pedersen Sales Director VIKING Life-Saving Equipment (Singapore) 9

10 Navigating service agreement options: Exchange pool agreements Choosing the right service agreement Your company can transfer its safety equipment to a service provider, then immediately lease it back through a turnkey operating lease - all equipment is serviced without disrupting your operations. Fully outsourced peace of mind A safety equipment exchange pool agreement is a completely outsourced, leaseback servicing model at pre-agreed prices. Besides vastly simplifying the offshore asset owner s administration, such agreements enable smoothly managed servicing that removes the risk of operations downtime. Equipment is swapped at the platform or vessel in a single transaction, either via a supply vessel or in port. A rig may receive, for example, approved immersion suits in airtight packaging, complete with valid re-inspection certificates. The service provider even handles the notification and schedules exchanges when they are due. Key to this type of agreement is the establishment of a pool of equipment, owned by the service provider, leased to the offshore asset owner, and entirely managed by the service provider. Where an offshore asset owner already has existing safety equipment on, for example, an oil rig, the service provider takes over this equipment, adding it to the pool, and replacing various of the products with other brands where this raises overall quality and/or makes servicing more efficient. For newbuilds, the service provider and offshore asset owner negotiate a pool comprising of all the new safety products needed, or a subset of these depending on the agreement reached. Exchange pool agreements are usually available for offshore support vessels, semi-submersibles, jack-ups, drillships and floating production and offloading vessels. A wide range of servicing can be covered, including liferafts, immersion suits, lifejackets, firefighting equipment and breathing apparatus. Naturally, the wider the service provider s portfolio of safety products, the better it can put together unique packages to suit exact specifications and requirements. Key benefits - Administrative tasks and responsibility are transferred to the service provider. - No worries about service due dates, multiple vendor planning, fluctuating servicing costs and other administrative tasks. - Servicing is performed without impact on operations. - Far fewer transactions and work processes, i.e. less planning and logistics. - Can improve the company s cash flow, while also removing depreciating assets (the company s safety equipment) and corresponding liabilities from the balance sheet. - Asset owners no longer have to choose between buying or renting a temporary set of liferafts to replace equipment being serviced, or to consider reducing onboard personnel for days while vital safety equipment is being serviced. 10

11 Navigating service agreement options: Managed service Choosing the right service agreement Managed service provides contractual or non-contractual service at day-to-day rates via a single point of contact, reducing in-house administration. Outsourced and optimized Managed Service is an arrangement where the service provider handles multi-brand servicing for an offshore asset owner in multiple geographic locations at day-to-day pricing, saving their customer administration costs and time either through partial or full administration outsourcing. A single-point-of-contact planner takes care of notification and booking, optimizing service to fit, for example, a supply vessel s schedule. As part of the planner s task, the most convenient and cost-efficient way to consolidate servicing is suggested in each case. The planners can also monitor service visits and subsequent invoices to ensure that the asset owner gets good quality service at competitive prices. Service is typically carried out at a service station owned by the service provider or by one of its partners. For liferafts and PPE clothing, for example, most equipment is picked up at quayside, serviced, then returned to the pier where it can be loaded onto a vessel. Where fire equipment is concerned, MFS/LBS technicians may perform service on board. Benefits - Managed service can save administration costs and make planning and logistics much more efficient. - Lower risk due to specialized resources and skill sets - Can be combined with other forms of agreement (for example, an exchange pool for liferafts, fixedprice servicing for immersion suits and day-to-day managed service for fire-fighting equipment. I manage my clients portfolio and handle planning and notification. And most importantly, make sure that the service is up to standard and that the customers are not being overcharged. Krystyna S. Hanssen Offshore Service Planner VIKING Life-Saving Equipment (Norway) 11

12 consistent service quality consistent service quality How do you ensure that service is of the desired standard - consistently across all offshore assets? A recipe for quality Ideally, offshore asset owners should be able to achieve a consistently high standard of service that complies with internally established policies across all platforms and vessels. To achieve or maintain a sufficiently high standard, there are a number of important considerations. Here we cover some of the main points: 1. Identify the right model to fit your operations and locations Outsourcing or insourcing or own-staff administration, trained and equipped. Coordinating procurement, engineers, management in using the right criteria to make the servicing decision. 2. High-quality service network A service provider s stations should be owned if possible or at least rigorously certified, and available in relevant locations. 3. Fast turnaround Fast servicing, repair or exchange is vital to maintain 100% POB evacuation capacity at all times. Wellequipped, close-proximity stock points support fast turnaround. 4. Intelligent coordination With better service planning, more time and money can be saved, and operating capability is better protected. The most time and cost-efficient service plan is overview-based, fitting all the elements together in the best possible way. A key benefit of managed service and other agreed service levels is a single point of contact that lifts service quality by keeping track records, improving coordination and reducing the margin for error. 5. State-of-the-IT booking systems Service quality is greatly assisted by the automated scheduling, documentation and other capabilities of advanced IT systems yet few service providers have implemented such systems to date. 6. Supplier control Having to monitor service deliveries and control many invoices across multiple suppliers works against consistent service quality. Consolidating service via one or a few suppliers will typically lift results. 7. Hi-tech testing Immersion suits and work suits, for example, should be tested using purpose-built equipment that adapts both to the type of product and the materials used. This is key to ensuring highly reliable inspection and service of, for example, eptfe fabrics. An exacting, multiple check-point schedule should be followed to ensure the best possible result. Continues... 12

13 Continued... consistent service quality consistent service quality 8. Skilled technicians Much of today s safety equipment requires a combination of onshore and offshore servicing. Service technicians should all have undergone extensive training, and have access to all the necessary tools, spare parts, product stock and updated service bulletins needed to ensure correct service at the right cost. 9. Service intervals Servicing intervals should reflect a balance of a) regulatory requirements, b) how the equipment is being used, and c) frequency of use. Performing service that combines these parameters will keep equipment compliant and safe to use for longer. 10. Documentation Service should be supported by full documentation packages complete with the proper wording for inspection authorities. Continues... 13

14 Evaluating safety service providers Evaluating service providers Choosing an experienced and reliable service provider is the single most important factor when it comes to ensuring quality and cost-efficiency. A key decision point For business-critical resources, for situations where you will be spending a lot of money, or where you want a long-term relationship with a solution provider, it s worth putting a great deal of effort into provider evaluation. With many service providers eager to win contracts, wise asset owners will carefully ask the provider about their capabilities, and consider whether the provider can realistically deliver on its promises. Understandably, there are limitations that even the best of service providers are unable to overcome such as the time it takes to air-freight spare parts to a remote location. Therefore, it is important that the service provider can produce evidence that substantiates its claims. 1. Breadth of service offering Does the provider offer a full range of ad hoc, managed, fixed-price and exchange pool agreements? To what degree can they be tailored? What flexibility is built into the contracts? And is financing offered? 2. Quality of service Does the service provider (preferably) own its own service stations? Or rigorously certify its agents? Is there evidence of deep expertise, e.g. can the provider reliably service the special needs of polar equipment? 3. Supply chain influence Ideally, a service provider also produces all or a good portion of the equipment to be serviced. This typically provides greater insight into technical issues as well as faster access to spare parts. 4. Booking system Smooth, hassle-free service is highly dependent on timely information and proper scheduling/ tracking systems. Suppliers without highly automated booking systems will unavoidably introduce a higher number of errors. 5. Financial stability Choose a solution provider with sufficient size and financial muscle to handle the good times and the bad. 6. Service authorizations A small number of service providers don t just provide compliant products and services, but are trusted to take an advisory role in formulating international regulations for regulatory bodies. As such, they are best positioned to advise on the right equipment to match national and international requirements now and for the foreseeable future. 14

15 compliance compliance The right service agreement improves both external (regulatory) compliance and helps to ensure consistent adherence to established internal safety policies and procedures. Compliance is a business enabler In the offshore business, full POB evacuation capacity must be maintained at all times and, as a minimum, in accordance with regulated service intervals both because of the potential impact on production uptime and to uphold the complete, 24/7 safety of employees and others on board. The task of monitoring and complying with national and international regulations, as well as guidelines around safety equipment specification and servicing, varies by offshore industry segment and the geographical spread of offshore operating assets. Companies that are serious about keeping their workers and business safe must provide for proper safety equipment, service it at appropriate intervals, and continuously train employees on its use and monitor safety equipment strategies and programs over the long term to ensure their ongoing effectiveness. Offshore asset owners and operators have a duty to ensure that safety equipment is well maintained and inspected for operational readiness, in efficient working order, in good condition and, in the case of personal protective equipment, in a clean condition. In the list below, we highlight key aspects of safety equipment compliance from a servicing point of view. Maintaining safety equipment compliance - As a starting point, PPE products provided must be regularly verified to ensure that they are of an appropriate size for each member of the crew, including industrial personnel. - All PPE must be maintained and stored properly to ensure it remains in good condition. - For offshore, all types of lifejackets and personal protective equipment should be sent to a certified servicing station for annual service. - Maintaining compliance requires that safety equipment servicing is properly documented. - Compatibility of safety equipment, for example immersion suits and lifejackets. - Even where servicing is not a regulatory requirement, it is recommended that all maritime life-saving equipment and personal protective equipment be regularly serviced by a certified servicing station. Our rules and regulations department has decades of experience in understanding the regulations governing maritime and fire safety. Our expertise and experience mean that we are often called upon to advise regulatory bodies on safety matters. VIKING strives to ensure that regulations accurately reflect the technical developments within the industry and is always prepared for new situations and regulations. Kent Mølsted Jørgensen Rules & Regulations Manager VIKING Life-Saving Equipment 15

16 contractual advantages Best-practice exchange pool, fixed-price and other long-term safety service agreements offer the flexibility to adjust terms and conditions during the contract period. contractual advantages Built-in flexibility is a must Today, contractual, outsourced servicing arrangements that increase efficiency and equipment uptime are becoming the new norm for the offshore industry. But as with any commercial contract in a changing industry, care must be taken to avoid being locked into an inflexible safety servicing agreement with the wrong equipment or servicing procedures down the track. Instead, offshore asset owners should insist on built-in flexibility to adjust the contract s terms and conditions to a reasonable extent during the contract period itself. With exchange pool agreements, for example, where ownership of equipment is relinquished to the servicing provider, a provision should be made that, should you decide not to renew the agreement, then you continue to own the same portion of the exchange pool (liferafts, immersion suits or lifejackets) as before. Fast transition Every agreement includes a transition period before the actual service delivery phase kicks in. The transition phase involves start-up activities, the setup of support systems and infrastructure as well as establishment of tailored management functions and ongoing activities. In a typical outsourced safety servicing agreement, the transition phase may last up to 6 months. But while much activity is implemented during this period, the real financial benefits of the outsourcing agreements come later, after the transition period. Given the offshore asset owner s need for uninterrupted production uptime, it is critical to implement a swift transition plan that addresses key issues, while the support and infrastructure issues are implemented in the background Major advantages of contract-based safety equipment servicing - The ability to add real value already in the first year of outsourcing. - Reduction of uncertainties, e.g. costs, personnel recruitment and training. - A maintenance plan that flexes with significant business changes. - Deferred capital expenditures due to optimized existing asset performance. - Finding and eliminating hidden waste in the existing maintenance organization. - The maintenance outsource provider typically has internal training programs that continuously improve and diversify the skills of its technicians. 16

17 Safety provider assessment tool Evaluate potential suppliers against the following criteria. Evaluate potential suppliers against the following criteria. Score each parameter from 1 to 5. A score of 1 indicates the company is much weaker than most competitors. 5 indicates a market-leading position. The total maximum score is 240. Complete one evaluation for each potential supplier, then you can compare your scores. EQUIPMENT PORTFOLIO SERVICE TYPES SERVICE QUALITY CONTRACTUAL ADVANTAGES COMPLIANCE OTHER Evaluation criteria Score Evaluation criteria Score Evaluation criteria Score Evaluation criteria Score Evaluation criteria Score Evaluation criteria Score Liferafts On-demand managed servicing Breadth of service offering Predictable service costs Product and servicing compliance Offshore oil and gas experience Evacuation systems Contractual managed servicing Cross-trained personnel for multi-brand servicing Flexibility of contract terms Servicing documentation Offshore wind experience Immersion suits Fixed-price servicing Servicing authorizations Tailored management functions Compliance and expertise of regional regulations Regulatory participation Offshore wind work suits Servicing based on other fixed elements Single point of contact Ability to change terms during period Compliance and expertise of international regulations Financial stability Dual-approved personal protective equipment (PPE) Exchange pool servicing (conditions and coverage) High-tech testing facilities/equipment Ownership retained following cessation** Regulatory development participation Customer references Lifejackets Combined servicing* Key geographical locations and stockpoints Financing availability Products exceeding current standards to ensure future compliance Supplier owned/ contracted servicing stations Range of accessories Global planning system Quality managed servicing. International certified technicians. Service notification system Needed certification and type approvals Supply chain influence Lifesaving appliances Global service provider Technician skill level Single point of contact International standards according to LSA code Project specific design and development SUBTOTAL > SUBTOTAL > SUBTOTAL > SUBTOTAL > SUBTOTAL > SUBTOTAL > * Combines the three options above it **Exchange pool agreements only 17

18 Statoil solves the safety servicing challenge contractual advantages Servicing onboard safety equipment isn t core business for Statoil. Instead, a VIKING Offshore Service Agreement simplifies servicing administration, improves safety, and builds a predictable, efficient process designed to run like clockwork. A complex task Statoil s portfolio of marine safety equipment for its oil and gas activities is typical of similar-sized industry players. The company s rigs have been built at various times and were equipped with the best of what was available at the time of construction. Over the years, many of the products have been updated, but rarely or never as a complete installation upgrade. Furthermore, Statoil s platforms are designed for a variety of purposes and environments and can require slightly different types and specifications of equipment. The result is a mix of brands, models and ages that demands significant time and resources to maintain. In 2013, Statoil decided upon a new solution: to place full responsibility for the safety equipment maintenance task, initially for 36 platforms, with an external safety servicing specialist: VIKING. Beneficial exchange There are three components in the VIKING/Statoil agreement: - An exchange pool for liferafts (see page 9) with a gradual conversion to VIKING products over time - A fixed-price agreement for evacuation chutes - Supply of safety equipment for newbuild platforms All Statoil s platforms are expected to implement servicing under the new agreement, which runs for an initial period of five years. Our North Sea installations have been servicing their safety equipment under a variety of different agreements with little or no synchronization with other installations, says Frode Lindseth, Statoil s Senior Engineer in charge of Maintenance Management. Now, VIKING has taken on the management effort, creating a single point of contact for Statoil and finding new efficiencies with a minimum of disruption to production and production support processes. The new predictability of costs is also very important to us, too. Energy Pacesetter Photo Statoil Statoil ASA is a Norwegian-based multinational oil and gas company. It operates in more than 30 countries and is the leading operator on the Norwegian continental shelf. The company maintains continuous and strong focus on safety, ensuring high technical standards and inherent safety in the design and operation of all its plants and installations. Marine and fire safety equipment is in place to handle emergency situations, and to protect employees in a wide variety of potentially hazardous work situations. Yet, until now, maintaining such equipment has been a challenge to operating efficiency. 18

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20 VIKING Offshore Key offshore hubs for easy access to safety specialists With VIKING, your safety servicing is in the best possible hands. Our unique network of 270 certified servicing stations follows strict guidelines for servicing VIKING s products. The network is supported by certified educational programs, spare parts supply and continually updated online information and manuals. Our service VIKING s offshore specialists are conveniently placed at strategic locations across the across the globe to provide flexible and efficient servicing of offshore safety equipment, including certification management. Our unique coverage of the world provides not only service, but also safety equipment solutions based on your safety plan. Service can be booked by contacting any of our offices in our global network. Contact VIKING Offshore Norway VIKING LIFE-SAVING EQUIPMENT Norway AS Idrettsveien Straume Næringspark NO-5353 Straume (Bergen) Norway Tel: bergen@viking-life.com Brazil VIKING LIFE-SAVING EQUIPMENT Brasil Ltda. Av. Rio Branco 45-19th Floor , Centro Rio de Janeiro Brazil Tel VIKING-br@VIKING-life.com Singapore VIKING LIFE-SAVING EQUIPMENT Pte LTD 14 Loyang Way 4 Loyang Industrial Estate Singapore Tel: VIKING-sg@VIKING-life.com United States VIKING LIFE-SAVING EQUIPMENT (America), Inc North Texas Avenue, Suite C-14 Webster City, TX U.S.A. Tel: usasales@viking-life.com Denmark VIKING LIFE-SAVING EQUIPMENT A/S (Global Headquarters) Saedding Ringvej 13 DK-6710 Esbjerg V Denmark Tel: VIKING@VIKING-life.com Scotland VIKING LIFE-SAVING EQUIPMENT Ltd. Aberdeen Unit 19, Ocean Trade Centre Minto Avenue, Alens AB12 3JZ, Aberdeen Scotland Tel: VIKINGabz@viking-life.com VIKING LIFe-SAVING equipment - Protecting people and business SAFETY PRODUCTS MANAGEMENT AGREEMENT GLOBAL SERVICING OFFSHORE SAFETY FINANCE