Is cloud CRM really that great?

Size: px
Start display at page:

Download "Is cloud CRM really that great?"

Transcription

1 Is cloud CRM really that great Cloud CRM is considered the new norm in deploying your CRM for smart, forward thinking businesses, but is it really that good Cloud CRM As cloud has matured, it s reached a tipping point in its popularity, with consumers and businesses alike enjoying the no hassle approach to using the software they want, accessible anywhere at any time via web enabled devices or desktop browsers. For many businesses, moving to the cloud became a make or break decision during the darkest years of the recession. As businesses everywhere looked to streamline costs without hindering performance, many found moving their IT applications into the cloud a cost reducing exercise. And for many, moving their Customer Relationship Management (CRM) solution became a vital part of their success. So not surprisingly, cloud CRM developers are focusing their product development on cloud deployed solutions. And cloud CRM s rapid growth to date isn t showing any signs of slowing down. In fact, it is expected to continue to grow rapidly, with cloud based CRM s 40% of the CRM market i share predicted to grow by a further 46% over the next 5 years ii. Why is it so popular Well, put simply, cloud computing and particularly cloud CRM can both increase profits and cut costs at the same time! For the right companies, cloud CRM solutions can reduce costs usually spent on the popular on-premise CRM systems, whereby a company purchases and owns the software. Cloud CRM also enables the same companies to drive profitability, by providing access to the latest CRM tools, functionality, integrations and enhanced mobile access, whether by tablet or mobile phone. However, if you are considering migrating your existing CRM onto the cloud, or if you are reviewing the deployment options of your first CRM system, you can find yourself drowning in the vast amount of information available on the benefits and concerns of cloud CRM. To make your research process easier, we have consolidated and summarised this information into one easy resource. What options are there For those who aren t familiar with the world of CRM deployment, there are various options available to pay for and utilise your CRM software. It can be a daunting and complicated task to navigate your way through this mass of options, so before evaluating cloud CRM here s a quick summary of the main choices you may encounter: On-premise Commonly seen as the traditional way to deploy CRM software and though rental payment models are available, on-premise CRM software usually involves up-front payment for the software in its entirety, which means you own it. The majority of on-premise CRM users, will access their system via a single location, where the CRM is installed. However, with a little internal work and expertise you can host your system yourself, making it web-accessible. Cloud The majority of cloud CRM solutions are rental based, leading to their description; Software as a Service, as that is what you are really paying for an ongoing Cloud CRM at a glance How can it reduce costs Low risk investment Low Initial investment Cut overall IT spend Ability to predict IT spend Best web hardware Easy to scale Faster to implement No security or backup issues How can it increase profits Increased collaboration Enhanced productivity Easier use of devices Easier to integrate What are the concerns of cloud CRM Long term costs Add-on fees Specialised customisation Legal requirements Security i CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based, Louis Columbus, June 2013, ii. Personal Cloud Market Will Experience Strong Growth Over Next Five Years, October 2013, seagate.com/ 1

2 It is difficult to imagine how we would function without this invaluable tool to our business. Peter Hunt, Director, Multipix Imaging The rental payment model cloud CRM usually allows companies to use the latest CRM functionality with minimal up-front investment. service. This model of deployment involves your CRM solution being publicly hosted externally on a server, meaning your data will sit along-side that of many other companies who are using the same provider on the same server. Hosted Hosting your CRM software can give greater flexibility than the majority of cloud solutions, as you can actually own the software and just rent the hosting capacity, rent the software and the hosting or pay up-front for both. It also usually gives you the ability to decide if you want your data on a private server or a server shared with others. How can cloud CRM reduce costs Low risk investment No company likes taking on the risk of a large up-front investment. However, the usual payment model for owning a CRM system requires up-front investment for the software, as well as the required hardware, such as servers and resource. For some businesses with significant cash flow, this is great you can purchase the software, receive the box and take it away with you, but remember there will be some on-going costs associated. Plus, what if something goes wrong What if the CRM isn t fully adopted by your staff or you have to drastically downsize You can t walk away from the investment you ve already made and it may come back to haunt you in a highly unpredictable global market. In contrast, cloud CRM solutions popularly offer a rental model of payment, which comprises of scheduled payments, meaning you can walk away from it with minimal investment. Low initial investment There are many promising young startups and well established but small enterprises and entrepreneurs who can really benefit from utilising CRM it s a great way for one person or a small team to quickly increase their productivity and data security. However, the higher initial payment of other CRM deployment types may simply be too much for these companies to invest in and this is where cloud CRM, with its popular rental payments, can allow these companies to take advantage of great CRM tools with limited initial upfront payments. Cut overall IT spend Many businesses which have purchased their CRM software and owned it over a long period of time, may have to spend time resolving software issues with their vendor or employ an in-house team to handle their IT needs. Both can be costly and time consuming, especially if you wish to keep at the forefront of CRM advancement by upgrading regularly. Cloud CRM allows you to cut IT maintenance, as your monthly fee includes the cost of keeping your system in perfect condition and smart companies can start combining other business applications with their CRM in the cloud to dramatically reduce the amount they spend on in-house IT. Ability to predict IT spend The unlucky few may come across a big technical issue with the CRM they own. This may be caused by poor CRM vendor selection or by a change of internal IT infrastructure which impacts on the CRM system. Regardless of how it happened, for those unfortunate few, the unexpected expenses of restoring their system can be very costly, but for those using cloud CRM, these technical issues aren t an issue it s all taken care of by a professional team who specialise in CRM and CRM only, so cloud CRM users can depend on one predictable fee. Benefit from the best web hardware Most businesses will want their CRM accessible via the web, whether they resolve this by immediately implementing a cloud option or hosting their own deployment in-house, both are web accessible. Yet, this brings into question the ongoing cost of hardware and flexibility. Due to the size of the data centres cloud CRM solutions utilise, increases in bandwidth or storage are easily dealt with and the hardware they use is regularly updated and constantly maintained. However, if you are operating your own internally hosted CRM solution, you will have to update the hardware at some point, maintain it and conduct any advancements yourself, all of which can be costly if you don t have the necessary internal expertise. Easy to scale number of users As the economic climate changes, companies can benefit from flexible scalability of their business software. Whether venturing into new areas of business, streamlining operations or simply looking to expand your existing

3 Having implemented Maximizer CRM, our company saves at least 250 hours per year. Marco Karman, managing director, Ecoratio The increased accessibility cloud CRM offers empowers its users to increase their productivity. market share, cloud CRM can empower companies to increase or decrease the number of user licences they require on a monthly basis. Conversely, if you own the software, it is far more rigid and though you can add users, reducing your licences is difficult to process, as you have purchased the number of licences outright. Faster to implement Other deployment types are usually slower to implement than cloud CRM, which can be costly if companies underestimate the delay in enabling business critical processes. Start-up companies are particularly guilty of this mistake and may actually launch before their CRM solution is usable, meaning that they must find a quick and usually more labour intensive alternative, which fragments their data. The time then needed to consolidate this data into the CRM when it becomes available can be extremely time consuming and if done incorrectly, can hinder your ability to use your CRM solution in a profitable way. No security or backup issues Many businesses will handle their backup separately to their CRM. This is simply because they want the peace-of-mind given by ensuring their vital company data is kept in more than one place. In many cases, this will involve the ongoing investment of a backup service of some type and depending on the sensitivity of the data, maybe even some security enhancements and a separate server. Those who use cloud CRM don t have this issue, as their data is automatically backed-up and they benefit from comprehensive and regularly updated data security and anti-virus protection. How can cloud CRM increase profits Increased collaboration Cloud CRM allows staff to collaborate more easily, due to its anywhere, anytime accessibility. This is especially useful for those who often have staff out of the office, as they don t have to be physically at their desks to work closely with other members of their team to resolve customer service cases, work on marketing campaigns, close sales opportunities or pick up calls on key accounts. Enhanced access empowers productivity The enhanced access that cloud CRM brings also increases company-wide productivity, empowering staff to work wherever and whenever they like. This can be fantastic for increasing the efficiency of client site based staff, which can have their day planned according to location from the office, with all the appointment locations one-click away on Google Maps, or managers who need to stay in touch and in control wherever they re needed. Allows easier use of Bring Your Own Device (BYOD) The Bring Your Own Device (BYOD) trend is being fuelled by the increasing ownership of private devices, such as tablets and smartphones, which are being used for corporate purposes. The new norm for mobile device ownership is currently 3 devices, with Gartner predicting 70% of people will conduct business via a personally owned smart device by 2018 iii. Cloud CRM empowers companies to take full advantage of such trends, most coming with purpose built mobile apps to allow CRM access on nearly any mobile device to allow greater access at no extra hardware cost to the company. Easier to integrate with other software In an online world, most businesses will make use of multiple pieces of web-based software like CRM. With the increased development of Application Program Interfaces (APIs), it s never been easier to integrate other business applications with your CRM for a complete system. In such situations, a cloud based CRM can act as a central hub, syncing customer and prospect data from all business applications into one central repository, to give your CRM users quick access to an amazing depth of current business information. What are the concerns of cloud CRM If cloud CRM solutions are so wonderful, why isn t everyone using cloud This is a common question and it completely depends on what you really need your CRM software to achieve. Many companies choose a different iii. Bring Your Own Device, 2013, Gartner.

4 Since our regional representatives have been able to access Maximizer on the go, we have seen a big improvement in the quality of customer contact. Steve Davison, Managing Director, Minus 40 There isn t just one Cloud CRM option, but many, each offering their own benefits. Make sure you get a deployment which is exactly right for you. CRM deployment to that of the cloud as the potential concerns simply outweigh the benefits, the most popular concerns include The cost calculation Well established CRM providers implement solutions that last; considering what your other software needs are or what they re going to be in the near future, it may be worth calculating the longer term costs of subscribing to cloud CRM vs owning your CRM software. Paying in one up-front investment may reduce your total cost of ownership. Add-on fees Be aware that many cloud CRM solutions are advertised under a monthly fee, but may require unexpected investment. For example, some may require a full-year payment up-front or have add-on fees for functions such as sending campaigns or for modules which you thought were included. Specialised customisation Though cloud CRM offers easier integration with other online applications, flexibility can be restricted, especially if you require customisation or integration with other business software applications that are not available online. If you want to heavily customise your CRM system to match your exact business requirements, or need to use a vital piece of software which you cannot integrate with a cloud-based solution, then a different deployment type, such as on-premise, may be more suited to your requirements. Legal requirements Some industries are legally obligated to store their data on-site or within national boundaries. In such cases, cloud CRM may not be a viable choice, as some providers will only store your data in a few select locations. However, there are other options for those in this position, such as CRM vendors who offer a locally hosted CRM solution, whereby the data is held within your geography, or an on-premise CRM solution which offers you the ability to host the system yourself, whilst storing your data within your company offices. Security Cloud CRM usually operates from a shared server, meaning your data will sit alongside the data of other companies and could potentially be affected by what they do in certain situations. Some companies may wish to add an extra layer of security or rent their own dedicated server, which some mainstream cloud CRM offerings provide. Finding a balance As cloud becomes an increasingly developed technology, your options are expanding. Though the concerns explained here are valid and you should be aware of them if thinking about implementing flexible cloud CRM, the majority of established CRM providers can offer you a cloud CRM solution which resolves all or many of the issues listed. More importantly, don t consider web accessible CRM as only available through cloud CRM, in reality it s far more complex than that there are different types of web accessible CRM cloud CRM being only one of a very large range of options. This is one factor anyone considering CRM should be aware of that they aren t trapped into narrow options of either payment or deployment; with the right provider, you can pay how you like and have your CRM where you like. Finding a flexible CRM provider It s easy - you ve just read the guide of one: Maximizer CRM! We specialise in affordable, but highly flexible CRM solutions, both in the cloud, on-premise and anywhere in between. If you would like to learn more about Maximizer s award winning CRM, why not try Maximizer CRM for FREE. Or if you d like to discuss your requirements, call our friendly team of CRM experts on +44 (0) or Share this guide with a friend! Trial cloud CRM for 14 days

5 About Maximizer Software Maximizer Software delivers Customer Relationship Management (CRM) software and professional services to meet the needs, budgets and access requirements of entrepreneurs, small and medium businesses and divisions of large enterprises. Simple, easy to use and affordable, Maximizer CRM enables companies to mobilise their workforces through all-access web, smart phone, tablet and desktop delivery methods. Easily configurable for organisations in any industry, Maximizer CRM optimises sales processes, enhances marketing initiatives and improves customer service to ultimately boost productivity and revenue. With headquarters in Canada and offices and business partners worldwide, Maximizer Software has sold over one million licences to more than 120,000 customers since Technology Partners Maximizer CRM Why Maximizer CRM Visit for: Maximizer CRM helps small and medium-sized businesses maximize their marketing, sales, customer satisfaction capabilities and enhance their productivity and efficiency through the optimisation of what resources they have. Simple & quick to deploy, use and maintain Flexible access options through web, desktop and mobile devices Value for money with low total cost of ownership and monthly subscription models Expertise as a leader in pioneering CRM development, with more than 20 years experience. A test drive of the latest release Information on how CRM can support your role Tools and ebooks Resources and information on Cloud based CRM An overview of technology and features Online demos and features White papers and webinars on CRM best practices. UK & Eire Europe, Middle East, India South Africa Social T: +44 (0) E: W: T: +44 (0) E: W: T: +27 (0) E: W: facebook.com/maximizercrm youtube.com/maximizer linkedin.com/maximizer Rest of the world Americas T: E: Australia, New Zealand T: +61 (0) E: Asia T: +(852) E: 5

Understanding Total Cost of Ownership (TCO)

Understanding Total Cost of Ownership (TCO) Understanding Total Cost of Ownership (TCO) One of the biggest concerns associated with cloud CRM is the long-term total cost of ownership. Use this guide to calculate and set your budget. Why look at

More information

Is your business secure in a hosted world?

Is your business secure in a hosted world? Is your business secure in a hosted world? Threats to the security of business data are constantly growing and evolving - What can you do ensure your data remains secure? Introduction The safe use of computer

More information

4 steps to monitoring team performance to accelerate sales and improve customer satisfaction

4 steps to monitoring team performance to accelerate sales and improve customer satisfaction CRM Expert Advisor White Paper 4 steps to monitoring team performance to accelerate sales and improve customer satisfaction As a strategic business initiative, customer relationship management (CRM) software

More information

Compare versions with Maximizer CRM 12: Winter 2012

Compare versions with Maximizer CRM 12: Winter 2012 Compare versions with Maximizer CRM 12: Winter 2012 Group and Enterprise Editions The Winter release of Maximizer CRM 12 continues to build on the theme of enhanced performance, usability and productivity

More information

Business Partner Brochure. Become a Business Partner and share the Maximizer success!

Business Partner Brochure. Become a Business Partner and share the Maximizer success! Business Partner Brochure Become a Business Partner and share the Maximizer success! Through Maximizer CRM, the team is able to target end users at the relevant time, increasing sales revenue and driving

More information

Web access for real-time convenience online

Web access for real-time convenience online All access options Access Maximizer CRM when and where you need it Optimise productivity and increase profitability To work effectively and stay ahead of your competitors in today s demanding business

More information

Compare versions with Maximizer CRM 12: Summer 2013

Compare versions with Maximizer CRM 12: Summer 2013 Compare versions with Maximizer CRM 12: Summer Group and Enterprise Editions The Summer release of 12 continues to build on the theme of enhanced performance, usability and productivity while maintaining

More information

Getting Your Head In The Cloud

Getting Your Head In The Cloud CRM Expert Advisor White Paper Getting Your Head In The Cloud Businesses today hold more data than ever before. As a result, one of the biggest decisions any company small or large has to face is where

More information

CRM for Customer Service and Support

CRM for Customer Service and Support CRM for Customer Service and Support Maximize satisfaction. Drive repeat business Servicing customers effectively is a key component in growing your business through loyal, repeat buyers. Whether it s

More information

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

Maximizer CRM Enterprise Edition

Maximizer CRM Enterprise Edition Maximizer CRM Enterprise Innovative and sophisticated CRM for medium to large organisations Today s demanding medium to largesized businesses are challenged with competing in a fierce market against tough

More information

Overview & Highlights- Maximizer CRM Live

Overview & Highlights- Maximizer CRM Live Overview & Highlights- Maximizer CRM Live In today s world, businesses need a tool that helps flourish client relationships. Maximizer CRM Live is that tool for our firm. Maximizer CRM Live saves money,

More information

Maximizer CRM in Our Cloud

Maximizer CRM in Our Cloud Maximizer CRM in Our Cloud Compare all three editions of Maximizer CRMLive in detail below... Lite Basic Package Options Base cost 30 /User/Month 40 /User/Month 50 /User/Month Data storage 200Mb Included

More information

Maximizer CRM Group Edition

Maximizer CRM Group Edition Maximizer CRM Group Full featured and affordable CRM for small to medium sized enterprises Maximizer CRM Group is a fullfeatured CRM software solution that enables teams of up to ten users to work together

More information

Maximizer CRM 2015 system requirements

Maximizer CRM 2015 system requirements Maximizer CRM 2015 system requirements Cover introduction Enterprise and Group Editions A typical Maximizer implementation consists of a server and one or more workstations. The hardware and software requirements

More information

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices

3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone

More information

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards

Personalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.

setup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions. Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,

More information

CRM for Business Intelligence

CRM for Business Intelligence CRM for Business Intelligence Real-time visibility into your business Strategise effectively and make informed business decisions with timely, accurate insight into your organisation. Maximizer CRM 2015

More information

Overview and Highlights - Maximizer CRM Live

Overview and Highlights - Maximizer CRM Live Overview and Highlights - Maximizer CRM Live In today s world, businesses need a tool that helps fl ourish client relationships. Maximizer CRM Live is that tool for our fi rm. Maximizer CRM Live saves

More information

Maximizer CRM 12 Summer 2013 system requirements

Maximizer CRM 12 Summer 2013 system requirements 12 Summer 2013 system requirements A comprehensive look at Maximizer Software s lastest CRM solutions Enterprise and Group Editions A typical Maximizer implementation consists of a server and one or more

More information

Create, attract, retain and delight customers, profitably. HubSpot Connector

Create, attract, retain and delight customers, profitably. HubSpot Connector CRM for Marketing Create, attract, retain and delight customers, profitably Maximizer s built-in marketing tools mean you can simply and effectively plan, budget, execute, analyse and optimise all aspects

More information

Compare versions with Maximizer CRM 2015

Compare versions with Maximizer CRM 2015 Compare versions with Maximizer CRM Group and Enterprise Editions The latest release of continues to build on the theme of enhanced flexibility, business insight and data security, while maintaining Maximizer

More information

10 things you should look for. Choosing HR software

10 things you should look for. Choosing HR software 10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won

More information

2006 www.insight.com/uk

2006 www.insight.com/uk How to choose a CRM System How to choose a CRM System This guide is designed to help you build a business case for a CRM system, form an effective project team, ask the right questions, identify the challenges

More information

What are Hosted Desktops?

What are Hosted Desktops? Hosted Desktops An introduction to Hosted Desktops from Your Office Anywhere Hosted Desktops from Your Office Anywhere provide Flexibility, Reliability and Security and offer genuine cost savings against

More information

The business owner s guide for replacing accounting software

The business owner s guide for replacing accounting software The business owner s guide for replacing accounting software Replacing your accounting software is easier and more affordable than you may think. Use this guide to learn about the benefits of a modern

More information

How to Choose a CRM System

How to Choose a CRM System When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning your selection process. That s why we created this guide to

More information

How cloud computing can transform your business landscape

How cloud computing can transform your business landscape How cloud computing can transform your business landscape Introduction It seems like everyone is talking about the cloud. Cloud computing and cloud services are the new buzz words for what s really a not

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

Top 5 Cloud Computing Questions Answered!

Top 5 Cloud Computing Questions Answered! Top 5 Cloud Computing Questions Answered! Regardless of your vertical sector or business size, cloud computing is big news for you and your company. However, it s easy to be overwhelmed with the sheer

More information

Minimise Your Top 5 Operating Risks with CRM

Minimise Your Top 5 Operating Risks with CRM Minimise Your Top 5 Operating Risks with CRM You might have thought that the Customer Relationship Management (CRM) is simply a sales or marketing tool, but CRM can also help you deal with the broader

More information

CRM. Booklet. How to Choose a CRM System

CRM. Booklet. How to Choose a CRM System CRM Booklet How to Choose a CRM System How to Choose a CRM System When it comes to Customer Relationship Management (CRM) it s important to understand all the benefits of an integrated system before beginning

More information

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary

Contents. Introduction. What is the Cloud? How does it work? Types of Cloud Service. Cloud Service Providers. Summary Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

How to Choose a CRM System.

How to Choose a CRM System. How to Choose a CRM System. Contents How to Choose a CRM System... 3 Understanding CRM... 4 Getting Started... 5 Understanding the Core Components of CRM... 6 Involve the Right People... 7 Select a System

More information

Moving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them

Moving Network Management from OnSite to SaaS. Key Challenges and How NMSaaS Helps Solve Them Moving Network Management from OnSite to SaaS Key Challenges and How NMSaaS Helps Solve Them Executive Summary In areas such as sales force automation and customer relationship management, cloud-based

More information

An introduction to Hosted SQL database applications

An introduction to Hosted SQL database applications Hosted SQL Server From Your Office Anywhere Cloud hosting applications that require SQL server not only gives you the flexibility to run your application from anywhere, but also provides genuine cost savings

More information

5 Keys to Maximizing B2B Lead Conversion to Win More Deals

5 Keys to Maximizing B2B Lead Conversion to Win More Deals CRM Expert Advisor White Paper 5 Keys to Maximizing B2B Lead Conversion to Win More Deals Once a lead comes in the door, whose job is it to convert that lead to a sales opportunity: marketing or sales?

More information

All can damage or destroy your company s computers along with the data and applications you rely on to run your business.

All can damage or destroy your company s computers along with the data and applications you rely on to run your business. All can damage or destroy your company s computers along with the data and applications you rely on to run your business. Losing your computers doesn t have to disrupt your business if you take advantage

More information

Everything Your Business Needs in a Server, Nothing it doesn t.

Everything Your Business Needs in a Server, Nothing it doesn t. Everything Your Business Needs in a Server, Nothing it doesn t. Ideal as a first server for small businesses with up to 25 users, Windows Small Business Server 2011 Essentials provides a cost-effective

More information

Enhancing Productivity. Enabling Success. Sage CRM

Enhancing Productivity. Enabling Success. Sage CRM Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

What are the benefits of Cloud Computing for Small Business?

What are the benefits of Cloud Computing for Small Business? Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing

More information

LearnDash LMS The New Adaptable Learning Solution For Business

LearnDash LMS The New Adaptable Learning Solution For Business LearnDash LMS The New Adaptable Learning Solution For Business Thank you for considering CH Digital Solutions as your digital learning development partner LEARNING MANAGEMENT SYSTEMS A MARKETPLACE THAT

More information

Evaluating SaaS and Cloud Solutions:

Evaluating SaaS and Cloud Solutions: Written in collaboration with SaaS Marketing Strategy Advisors Evaluating SaaS and Cloud Solutions: Effective Solution Overview Organizations of all sizes and across all industries have been rapidly adopting

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Enterprise Sync & Share Unleash productivity with Enterprise Sync & Share Secure file share on any device, any time, anywhere Meeting the challenges of a digital world Digital assets

More information

What Every Business Needs to Know When Selecting a Phone System

What Every Business Needs to Know When Selecting a Phone System What Every Business Needs to Know When Selecting a Phone System 2013 RingCentral, Inc. 1 Introduction Whether you are starting a new business or expanding your existing business, you will need to choose

More information

ON-PREMISE VS. CLOUD-BASED SOLUTIONS

ON-PREMISE VS. CLOUD-BASED SOLUTIONS ON-PREMISE VS. CLOUD-BASED SOLUTIONS Which is Best? A Dilemma for SMBs As the price of storage and bandwidth continues to drop fast, Cloudbased services are becoming more and more attractive to small and

More information

DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU

DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU Book 4 of 4 DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU PART OF THE CRM SUCCESS SERIES Introduction It s Time for a CRM Solution Congratulations. Your business is growing and you ve decided the time is

More information

CRM for Sales. Increase productivity and sales effectiveness to optimise opportunities and drive revenue. Email Templates

CRM for Sales. Increase productivity and sales effectiveness to optimise opportunities and drive revenue. Email Templates CRM for Sales Increase productivity and sales effectiveness to optimise opportunities and drive revenue From quote to close, sales executives and frontline sales professionals face the challenge of higher

More information

How cloud computing can transform your business landscape.

How cloud computing can transform your business landscape. How cloud computing can transform your business landscape. This whitepaper will help you understand the ways cloud computing can benefit your business. Introduction It seems like everyone is talking about

More information

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,

More information

3 Ways to Recession Proof Your Business with CRM

3 Ways to Recession Proof Your Business with CRM CRM Expert Advisor White Paper 3 Ways to Recession Proof Your Business with CRM Despite the pressures of an economic recession this year, along with indicators reporting technology spending taking a downturn,

More information

CLOUD ATTACHED STORAGE. Protect your data, protect your business

CLOUD ATTACHED STORAGE. Protect your data, protect your business CLOUD ATTACHED STORAGE Protect your data, protect your business CONTENTS Introduction 3 Data The Life Blood of a Business 3 Sharing, Synchronising and Securing Data 4 Cloud-Based Solutions 5 The Role of

More information

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial

Sage CRM. Sage CRM v7.1 Cloud. sagecrm.com/trial Sage CRM Sage CRM v7.1 Cloud sagecrm.com/trial Sage CRM provides your business with a complete view of prospect and customer interactions, enabling effective communication throughout the organisation.

More information

Compare your version to Maximizer CRM 12

Compare your version to Maximizer CRM 12 Compare your version to Features: Account and contact LinkedIn integration Time icalendar integration Task and automation Sales force automation & forecasting Marketing campaign automation & Customer service

More information

WHITE PAPER. 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software

WHITE PAPER. 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software WHITE PAPER 5 Ways Your Organization is Missing Out on Massive Opportunities By Not Using Cloud Software Cloud software allows your organization to focus on its strengths and outsource tough data storage

More information

Providing a quality IT Support & Consultancy service in the South East

Providing a quality IT Support & Consultancy service in the South East Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record

More information

An emaint White Paper

An emaint White Paper Putting the SaaS into CMMS/ EAM Software An emaint White Paper A cost benefit analysis of Software as a Service model (SaaS) in the delivery of CMMS/EAM solutions. Software-as-a-service (SaaS) is a model

More information

Is your business still wasting time and money on PCs and Servers?

Is your business still wasting time and money on PCs and Servers? Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.

More information

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors

Bringing the Cloud into Focus. A Whitepaper by CMIT Solutions and Cadence Management Advisors Bringing the Cloud into Focus A Whitepaper by CMIT Solutions and Cadence Management Advisors Table Of Contents Introduction: What is The Cloud?.............................. 1 The Cloud Benefits.......................................

More information

Enhancing productivity. Enabling success. Sage CRM

Enhancing productivity. Enabling success. Sage CRM Enhancing productivity. Enabling success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives

More information

How to save money with Document Control software

How to save money with Document Control software How to save money with Document Control software A guide for getting the most out of your investment in a document control software package and some tips on what to look out for By Christopher Stainow

More information

Revolutionise your organisation with the most advanced CRM framework in the world.

Revolutionise your organisation with the most advanced CRM framework in the world. Revolutionise your organisation with the most advanced CRM framework in the world. Cloud Innovation is professional and personable and had empathy for the challenges we faced as a FTSE 250 company. Whether

More information

8 Best Practices to Make Time and Attendance Easy

8 Best Practices to Make Time and Attendance Easy 8 Best Practices to Make Time and Attendance Easy 8 BEST PRACTICES TO MAKE TIME AND ATTENDANCE EASY 2 Accurate time and attendance management is a vital enterprise function, and timely data is critical

More information

This white paper from Stylusinc describes how enterprises benefits by migrating to Microsoft Office 365 and how it is bringing about a sea change in

This white paper from Stylusinc describes how enterprises benefits by migrating to Microsoft Office 365 and how it is bringing about a sea change in This white paper from Stylusinc describes how enterprises benefits by migrating to Microsoft Office 365 and how it is bringing about a sea change in how enterprises look at basic things like email collaboration

More information

Maximizer CRM Overview. A comprehensive look at Maximizer Software s latest CRM solutions

Maximizer CRM Overview. A comprehensive look at Maximizer Software s latest CRM solutions Maximizer CRM Overview A comprehensive look at Maximizer Software s latest CRM solutions The software just makes it easy in a fast moving environment for everyone in the organisation to know what is going

More information

Hosted SharePoint 2013 for Business

Hosted SharePoint 2013 for Business Your complete guide to SharePoint 2013 Hosted SharePoint 2013 for Business 1 Table of Contents Hosted Desk- 3 SharePoint 2013... 3 What is SharePoint 2013? 4 What can my business do with SharePoint 2013?

More information

Mobile technology for your world. 2 way paging

Mobile technology for your world. 2 way paging Mobile technology for your world 2 way paging Welcome to PageOne PageOne is the UK s leading mobile technology company. For 25 years, we ve been the pioneers of mobile messaging, providing award-winning

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

Create, attract, retain and delight customers, profitably. HubSpot Connector

Create, attract, retain and delight customers, profitably. HubSpot Connector CRM for Marketing Create, attract, retain and delight customers, profitably Maximizer s built-in marketing tools mean you can simply and effectively plan, budget, execute, analyse and optimise all aspects

More information

How to Choose the Best Inbox Integration for Salesforce

How to Choose the Best Inbox Integration for Salesforce How to Choose the Best Inbox Integration for Salesforce This guide is written for information technology specialists who are looking for ways to improve Salesforce productivity. Salesforce is one of the

More information

Cloud Computing Guidelines

Cloud Computing Guidelines 1 Cloud Computing Guidelines Contents Introduction... 3 What is cloud computing?... 3 Why use cloud computing?... 4 The building blocks of cloud computing... 8 Best practice guidelines... 12 The legal

More information

10 top tips to reviewing recruitment software hello@itris.co.uk www.itris.co.uk +44 (0) 1892 825 820

10 top tips to reviewing recruitment software hello@itris.co.uk www.itris.co.uk +44 (0) 1892 825 820 1 2 Contents Introduction 3 About Itris 3 1. Why are you reviewing? 4 2. What do you want the new system to do? 4 3. Choosing your new system 6 4. Company structure and change buy-in 8 5. Web based or

More information

Cloud Backup and Recovery for Endpoint Devices

Cloud Backup and Recovery for Endpoint Devices Cloud Backup and Recovery for Endpoint Devices Executive Summary Armed with their own devices and faster wireless speeds, your employees are looking to access corporate data on the move. They are creating,

More information

On-premises vs. cloud

On-premises vs. cloud Visma.net Guide On-premises vs. cloud What you need to consider to make the right choice for your business On-premises vs. cloud Today s dilemma demystified! Contents Introduction... 2 What is an on-premises

More information

Guide to CLOUD ACCOUNTING How you can transform your business today

Guide to CLOUD ACCOUNTING How you can transform your business today Guide to CLOUD ACCOUNTING How you can transform your business today What is cloud accounting? Whether you re a startup, sole operator or an established company, cloud accounting has the potential to transform

More information

Moving from Sage 50 Accounts to Sage 200 Standard Online

Moving from Sage 50 Accounts to Sage 200 Standard Online Moving from Sage 50 Accounts to Sage 200 Standard Online 2 Contents Contents Software that grows with your business...4 Straightforward online accounting...5 Reasons to upgrade...6 Financials - Managing

More information

The Economics of SaaS HR. Compare the costs and benefits associated with SaaS HR systems vs. the traditional software license model.

The Economics of SaaS HR. Compare the costs and benefits associated with SaaS HR systems vs. the traditional software license model. The Economics of SaaS HR Compare the costs and benefits associated with SaaS HR systems vs. the traditional software license model. Introduction Software as a Service (SaaS) is a new wave of business solutions

More information

Building a Multi-Channel Contact Center

Building a Multi-Channel Contact Center WHITE PAPER Building a Multi-Channel Contact Center Building a Multi-Channel Contact Center PAGE 1 Table of Contents Traditional Call Centers Evolve... The Multi-Channel Contact Center... More Focus on

More information

Hosted Desktop for Business

Hosted Desktop for Business Your complete guide to Hosted Desktop Hosted Desktop for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 Hosted Desktops today... 4 What is a hosted desktop? 4 How does it work? 6 How easy

More information

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online

10 steps to the Cloud for SMBs Introduction to Cloud computing. www.fasthosts.co.uk. Ask the Experts. Making Business Work Better Online 10 steps to the Cloud for SMBs Introduction to Cloud computing This paper is designed to explain, in plain English, the real reasons behind how your business can benefit from Cloud computing, and help

More information

Questions to address while reviewing CRM software

Questions to address while reviewing CRM software Questions to address while reviewing CRM software Conducting a CRM needs assessment doesn t have to be hard or intimidating. Sage Software has put together the top 10 (plus one) list of things you ll want

More information

Intacore Managed IT Services

Intacore Managed IT Services Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent

More information

FREE E-BOOK HOW TO ENSURE A SUCCESSFUL CRM IMPLEMENTATION

FREE E-BOOK HOW TO ENSURE A SUCCESSFUL CRM IMPLEMENTATION FREE E-BOOK HOW TO ENSURE A SUCCESSFUL CRM IMPLEMENTATION Toll- Free: 1(800) 609-8541 Website: http://www.pipeline-management.com How To Ensure A Successful CRM Implementation ABOUT THIS E-BOOK If you

More information

Get Your Business Moving. In partnership with Nomis Connections

Get Your Business Moving. In partnership with Nomis Connections Get Your Business Moving In partnership with Nomis Connections Get Your Business Moving Mobile devices + the cloud = biggest business opportunity to come along in quite a while Businesses have more opportunity

More information

IT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report

IT Support. 020 8269 6878 www.premierchoiceinternet.com support@premierchoiceinternet.com. 30 Day FREE Trial. Free Site Survey & Network Health Report IT Support Premier Choice Internet has been providing reliable, proactive & affordable IT Support solutions to companies based throughout the UK since 2002. Our goal is to provide our customers with the

More information

Cloud Solutions for Bigger Business

Cloud Solutions for Bigger Business Cloud Solutions for Bigger Business Cloud Solutions for Bigger Business MYOB Advanced is the cloud based business management system (ERP) set to transform the way larger Australian and New Zealand businesses

More information

10 How to Accomplish SaaS

10 How to Accomplish SaaS 10 How to Accomplish SaaS When a business migrates from a traditional on-premises software application model, to a Software as a Service, software delivery model, there are a few changes that a businesses

More information

Your Complete CRM Handbook

Your Complete CRM Handbook Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM

More information

Microsoft Office 365 from Vodafone. Do business virtually anywhere

Microsoft Office 365 from Vodafone. Do business virtually anywhere Do business virtually anywhere Now there s an easy way to do business virtually anywhere 2 Microsoft Office 365 from Vodafone is helping to empower people to work the way they want, on their terms, from

More information

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM

YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for

More information

Cloud Apps to Improve Agency Efficiency

Cloud Apps to Improve Agency Efficiency Cloud Apps to Improve Agency Efficiency CONTENTS Introduction: Cloud Apps What Can They Do for You?...3 Benefits of Using Cloud Apps...4 Apps for Your Daily Operations...6 Document Storage Apps...9 Apps

More information

Online Bookkeeping and Accounting

Online Bookkeeping and Accounting Online Bookkeeping and Accounting Online bookkeeping and accounting services use broadband and high speed internet connections to provide businesses and individuals with anywhere anytime access to software

More information

How CRM Solves These 5 Business Challenges

How CRM Solves These 5 Business Challenges How CRM Solves These 5 Business Challenges Here are 5 examples to demonstrate why organisations implement Customer Relationship Management strategies, and how professionally implemented CRM systems resolve

More information

An integrated and preconfigured CRM solution especially designed to help small businesses improve sales, marketing and other key processes.

An integrated and preconfigured CRM solution especially designed to help small businesses improve sales, marketing and other key processes. An integrated and preconfigured CRM solution especially designed to help small businesses improve sales, marketing and other key processes. Quick and easy to implement and with no upfront costs, Rapid

More information

Your BYOD Strategy Checklist

Your BYOD Strategy Checklist Your BYOD Strategy Checklist A 5-STEP GUIDE TO CREATE A BRING YOUR OWN DEVICE STRATEGY FOR YOUR ORGANIZATION SALES@SHOWPAD.COM @SHOWPAD WWW.SHOWPAD.COM Pieterjan Bouten is an IT entrepreneur and Co-Founder/CEO

More information

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business

Time better spent. Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Time better spent Take your organisation somewhere new with Fujitsu Mobile Business Solutions. Reshaping ICT, Reshaping Business Welcome to What would it mean to your organisation if your people were able

More information

Mothernode CRM ENTERPRISE (ERP) EDITION

Mothernode CRM ENTERPRISE (ERP) EDITION Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run

More information

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management 1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks

More information