Information Disaster Recovery Plans. Session 1

Transcription

1 Information Disaster Recovery Plans Session 1

2 What is on today s agenda? Overview of GPA Timelines 10 steps to accreditation Resources Typical non-compliances 2

3 What is the GPA approach? Dedicated support Helpful resources Ongoing evaluation More choice Continuous networking 3

4 Did you know we are accredited ourselves? Sensitive to accreditation Continuous improvement Confidence in our processes 4

5 What do we assess you against? RACGP Standards for general practices, 4 th Edition 5

6 What does my Quality Accreditation Manager do? Assistance Advice Audited feedback Support Survey visit planning 6

7 The GPA program: EK or A+? Essentials Kit A+ Paperbased Online 7

8 Who will visit our practice for the survey visit? GPA Surveyors Qualified and experienced professionals Able to offer peer support and advice Sensitive to different types of practices and services Fully conversant with RACGP Standards 8

9 GPA timelines 12 months from registration to accreditation 9

10 How does Medicare influence our timelines? New practices: 12 month period in which to become accredited Practice Incentive Program payments Accredited practices: completion of re-accreditation prior to current expiry date 10

11 What if our accreditation expires soon really soon? Can I maintain my eligibility for PIP? What are my options? Can you adapt your program? 11

12 What if we move, or if our practice needs an extension? Whether you relocate or experience unforeseen difficulties GPA will work with you to help you achieve accreditation. 12

13 The ten steps to accreditation with GPA 10. Accreditation Granted 1. Register 2. Intro Call 9. Accreditation Committee 3. Work through program 8. Corrective Actions 4. Return program 7. Accreditation Report 6. Survey Visit 5. Preliminary Report 13

14 Register your practice 1. Register 14

15 Receive your introductory call 1. Register 2. Intro Call 15

16 Work through your program 1. Register 2. Intro Call 3. Work through Program 16

17 Return your documentation to GPA 1. Register 2. Intro Call 4. Return Program 3. Work through program 17

18 Receive your preliminary report 1. Register 2. Intro Call 5. Preliminary Report 3. Work through program 4. Return program 18

19 Time for your survey visit 1. Register 2. Intro Call 6. Survey Visit 3. Work through program 4. Return program 5. Preliminary Report 19

20 Receive your accreditation report 1. Register 2. Intro Call 7. Accreditation Report 3. Work through program 4. Return program 6. Survey Visit 5. Preliminary Report 20

21 If required, provide corrective action 1. Register 2. Intro Call 8. Corrective Action 3. Work through program 4. Return program 7. Accreditation Report 6. Survey Visit 5. Preliminary Report 21

22 Have your report presented to the Accreditation Committee 1. Register 2. Intro Call 8. Corrective Action 9. Accreditation Committee 3. Work through program 4. Return program 7. Accreditation Report 6. Survey Visit 5. Preliminary Report 22

23 Accreditation granted 10. Accreditation Granted 1. Register 2. Intro Call 9. Accreditation Committee 8. Corrective Action 10. Success! Accreditation Granted 3. Work through program 4. Return program 7. Accreditation Report 6. Survey Visit 5. Preliminary Report 23

24 What other resources can we offer you? Webinars Website YouTube enews Gap Analysis Online forums 24

25 Webinars Free to all participants Providing evidence of training Based on topics relating to accreditation and practice management Supporting practices in ongoing training 25

26 Website Fact sheets and templates Events calendar Quotations and registration enews subscription GPA information Webinar registration and survey link 26

27 Other resources enews Online forums Gap Analysis Visits YouTube channel 27

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29 Schedule 8 Regulations Vaccine Logs Health Summaries Patient Feedback Surveys Business Continuity Plans CPR Training Home Visits Out-of-date Stock Doctor s Bag Sterilisation Validation Report 29

30 1. Schedule 8 Regulations Patients names and addresses Suppliers names and addresses 30

31 2. Vaccine Logs Minimum temperature Maximum temperature You must record both and log the results twice each day. 31

32 3. Health Summaries Many records omit family and social history information. Therefore, GPs must ask appropriate health-related questions, and remember to record the response. If the answer did not provide relevant information, record that the question was asked.

33 4. Patient Feedback Surveys Our surveyors will look at the data collected from your patient feedback surveys Make sure your practice has sufficient time to undertake this process!

34 5. Business Continuity Plans You must have a plan for continuing your business in the event of a disaster. This plans must be documented, and understood by all staff. Test your plans on a regular basis, and make sure staff know their roles in the daily procedures and the disaster plans.

35 6. CPR Training All practice team members, from GPs to receptionists, must undertake CPR training at least once every three years. Evidence of CPR training will be required. 35

36 7. Home Visits 7. Ho Home visits must be made available to all patients. Home visits must be available both during practice hours, and when the practice is closed. The practice does have the right to determine what is reasonable and safe for their GPs in relation to providing home visits.

37 8. Out-of-date Stock Staff must routinely check their stock to ensure that no out-ofdate material is stored or used in their practice. This includes samples, consumables, and items stored in the doctor s bag. Any out-of-date materials found in the practice must be disposed of immediately and correctly.

38 9. The Doctor s Bag The items which should be contained in, or immediately available for, the doctor s bag are clearly listed in the standards. Only one bag per practice is required in order to meet the standards. Our surveyors find that an appropriate sharps container is a frequent omission in the doctor s bag.

39 10. Sterilisation Validation Report Surveyors will be checking to ensure your report contains all the required and correct information. Records which must be included in your reports are biological indicator test results, penetration time, cold spot location and the contents of the challenge pack. 39

40 Survey Visit Summary Surveyors will visit your practice. They are there to make observations, and assess you against the Standards. They do not accredit your practice. Once the visit is over, the surveyors will provide feedback to GPA in the form of their assessment documents. This will detail their findings, and any noncompliances. The information provided by the surveyors is audited by your Quality Accreditation Manager. Your QAM will write a report based on this information. 40

41 Survey Visit Summary Once you receive the report, your practice will be given a timeframe in which to address any noncompliances or observations. Your final report will then be produced & presented to our accreditation committee, resulting in your success in achieving accreditation! 41

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43 Upcoming Webinar Presentations

44 For more information: RACGP 4 th Edition Standards

45 Thanks for taking time out today to join this presentation. 45