Visit the GPA website to:

Size: px

Start display at page:

Download "Visit the GPA website to:"

Aubrey Hubbard
8 years ago
Views:

1 Information Disaster Recovery Plans Session Business Continuity Plans Part 1 Visit the GPA website to: Register for GPA webinars Subscribe to our free enewsletter Download accreditation resources View our events calendar Obtain a quote and register for accreditation 22/01/ Webinar certificates Certificates are only provided on successful completion of an evaluation survey The survey must be completed by close of business today, and is only available via GPA webinars page Each attendee must complete his or her own survey Certificates of participation are only available to participants at live sessions 22/01/

2 Today s agenda The what & why of Business Continuity Plans Possible scenarios Developing and testing plans Staff roles Meeting the Standards 22/01/ What is a Business Continuity Plan? Processes to ensure practices can continue to function 22/01/ Why do I need a plan? 22/01/

3 Why do practices need a plan? Continuity of care Continuity of business Reduced stress on personnel Reduced loss of income 22/01/ What is involved in plans? General information Potential disaster plans Critical function plans System restoration plans Testing and reviewing plans 22/01/ General information Documented policy Asset register 22/01/

4 General information Documented policy Asset register Who is responsible? 22/01/ General information Documented policy Asset register Who is responsible? Contact details 22/01/ Possible scenarios Environmental Organised / deliberate Utilities & services Equipment or system Computer security Other emergencies 22/01/

5 Potential disasters: environmental Fire / flood / tsunami Earthquake / landslide Electrical storm Epidemic Tornado / hurricane Snowstorm / freezing conditions Drought Contamination 22/01/ Potential disasters: organised or deliberate Theft Arson Terrorism Sabotage Act of war 22/01/ Potential disasters: loss of utilities & services Electrical power failure Loss of gas supply Loss of water supply Loss of drainage / waste removal Loss of communication services 22/01/

6 Potential disasters: equipment / system failure Internal power failure Airconditioning failure Equipment failure 22/01/ Potential disasters: computer security Cyber crime Loss / deletion of records or data Confidentiality breach System / hardware / software failure Virus / adware / malware 22/01/ Potential disasters: other Workplace violence Neighbourhood disruptions Health and safety problems Employee problems Legal problems 22/01/

7 Potential plans Disaster / situation Action Persons responsible 22/01/ Critical functions Administrative Clinical 22/01/ Critical functions: administrative Appointments Billing Reminders / recalls Medicare claims Phone calls Results 22/01/

8 Critical functions: clinical Clinical procedures Clinical notes Phone calls 22/01/ System restoration Re-installation Restoring Rebuilding 22/01/ Testing the plan Initially With updates and additions With any new equipment / system 22/01/

9 Roles of staff 22/01/ Roles of staff Developing the plan Taking the plan offsite During a disaster or scenario Testing the plan Reviewing the plan During the recovery 22/01/ Roles of staff: developing the plan Identify potential disasters / scenarios Identify critical functions Develop processes and procedures Develop alternate procedures for critical functions 22/01/

10 Roles of staff: check & test the plan Potential Disasters / Scenarios Critical Functions 22/01/ Roles of staff: reviewing the plan Review plan Identify changes Make changes 22/01/ Roles of staff: taking the plan offsite Take offsite Ensure security 22/01/

11 Roles of staff: during disaster / scenario Follow critical function plans Follow documented business continuity plans Follow documented disaster recovery plans 22/01/ Roles of staff: during recovery System restoration 22/01/ Downtime box 22/01/

12 In summary: plans General information Potential disaster / scenario plans Critical function plans System restoration plans Testing plans 22/01/ In summary: staff roles Developing plans Testing plans Reviewing plans Taking offsite Action during disasters / scenarios Action during recovery period Everyone should be responsible for something 22/01/ Meeting the Standards 4.2.2C If our practice uses computers to store personal health information, we have a business continuity plan that has been developed, tested and documented. 22/01/

13 22/01/ Upcoming Webinars Business Continuity Plans Part Facilities and access Dealing with difficult patients 5.2 Practice equipment Thursday January 29 at 12pm (AEDT) Tuesday February 3 at 1pm (AEDT Wednesday February 11 at 2pm (AEDT Thursday February 19 at 12pm (AEDT 22/01/ Webinar quiz If your practice is accredited, or undergoing accreditation, with GPA, you will receive a link to a quiz with your certificate of participation. The questions in this quiz will ask you to describe how your practice meets the criteria discussed today. On submission of your answers, your QAM, or a team member within the office, will review the information you provide, and contact you to provide further guidance, if necessary. 22/01/

14 Webinar certificates Certificates are only provided on successful completion of an evaluation survey The survey must be completed by close of business today, and is only available via GPA webinars page Each attendee must complete his or her own survey Certificates of participation are only available to participants at live sessions 22/01/ Thanks for taking time out today to join this presentation. 14

Visit the GPA website to:

Information Disaster Recovery Plans Session 1 4.1 Human resources and OH&S systems Visit the GPA website to: Register for GPA webinars Subscribe to our free enewsletter Download accreditation resources