How To Celebrate Christmas At Sylvania Franciscan Health

Transcription

1 System Across Our NEWS FROM SYLVANIA FRANCISCAN HEALTH WINTER 2011 Bethany House Pilots Mazie Foundation s Car Gifting Program Since 1984, Bethany House has been providing longterm shelter for victims of domestic violence, affording them a safe environment and support services that will help them to heal physically, economically and spiritually. Addressing the many and varied needs of each resident takes time and dedication, and with the help of generous benefactors, Bethany House has been able to assist its residents in making changes that positively impact their future. One benefactor in particular, Marilyn Fox, the Foundress of the Mazie Foundation, has provided the means for residents to move forward by developing a car gifting program IN THIS ISSUE NEW VICE PRESIDENT OF HUMAN RESOURCES JOINS SYLVANIA FRANCISCAN HEALTH ST. LEONARD OPENS NEW WELLNESS CENTER ST. JOSEPH RANKS AMONG THE TOP 100 HOSPITALS IN THE U.S. TRINITY HOSPITAL TWIN CITY WELCOMES NEW PRESIDENT I feel for the first time in my life that I am capable of creating a better future for myself and for my children. he car gifting program is a new venture for the Foundation and Bethany House was chosen to pilot the initiative. After more than a year of research and planning, in December Mrs. Fox presented the first Bethany resident, Ashley, with the keys to her new car. It was a long road getting to this point, said Mrs. Fox. Not only did we have several legal issues to review, we had to find a person who met all the criteria we determined was required before considering her for the gift. Mrs. Fox went on to list some of those requirements such as steady employment, a valid driver s license, proof of a minimum of six months auto insurance, creditworthiness, and a solid commitment to rebuilding and improving one s life. We found that person in Ashley, said Mrs. Fox. She came to Bethany House to escape from an abusive relationship and to protect herself and her children. I m so grateful to Bethany House, to Mrs. Fox and the Mazie Foundation, said Ashley. A year ago I was pregnant, trapped in a relationship gone bad with no job and nowhere to turn. I was often sick and felt so helpless, but I knew I had to get away from my abuser. It was then that I found Bethany House. They assured me that I had a year to get my life together, and that they would help me learn new skills for building a better life. Ashley took advantage of the many resources and support Bethany had to offer. She attended group sessions to learn more about what she had been through and that there was hope for turning her life around. She completed training as a licensed nursing assistant, has a steady job and is applying for admission to Lourdes University s College of Nursing to become an RN. I feel for the first time in my life that I am capable of creating a better future for myself and for my children, said Ashley. And with the wonderful gift from Mrs. Fox and the Mazie Foundation, my transition to becoming independent and providing for my family is a dream come true. The new car gifting program isn t the only occasion that the Mazie Foundation has provided for those at Bethany House. Each resident, including children, receives a present on their birthday from the Foundation. While at Bethany, residents are encouraged to make a wish list of things they d like to achieve or have as they rebuild their lives. For some it s just having the basic necessities like small kitchen appliances or a new comforter. For others it s the opportunity to get their GED or other education. Our mission at the Mazie Foundation, said Mrs. Fox, is to assist women and children in developing selfesteem and independence to rebuild their lives after abuse. First and foremost, we want to make sure they are safe by directing them to agencies like Bethany House that can help them. We also want them to know they are not alone and that there are people who understand the hardships they ve had to contend with and that we care. A gift on their birthday is just our way of saying we care. The Mazie Foundation was formed in 2000 and has since provided hundreds of individuals throughout Northwest Ohio and Southern Michigan with much needed support during their most vulnerable time. Our goal is to empower women and girls, said Mrs. Fox, to let them know they have the support of others who will help them and stand by them, and that even though they have experienced difficulty, they can overcome the adversity and build a life of independence.

2 ACROSS OUR SYSTEM A letter from the President... through prayer, hard work and open-minded listening to the directions God gives us, the right things will occur. SYLVANIA FRANCISCAN HEALTH BOARD ACTIONS NOVEMBER 16, 2011 The Board of Trustees of Sylvania Franciscan Health appointed the following persons to governance positions within the System: CHARLA A. ULRICH SR. JOY BARKER, OSF Board of Trustees Bethany House Toledo, OH MARTIN J. CONNERS KATE DAY Board of Trustees Sophia Center Sylvania, OH MEMBER ORGANIZATIONS JAMES W. POPE, FACHE FRANCISCAN LIVING COMMUNITIES Sylvania, OH St. Leonard, Centerville, OH St. Leonard Foundation Providence Care Centers, Sandusky, OH Providence Care Center The Commons of Providence Providence Residential Community Corporation Franciscan Properties, Sylvania, OH Franciscan Care Center, Sylvania, Toledo, OH Rosary Care Center, Sylvania, OH Madonna Manor, Villa Hills, KY St. Clare Commons, Perrysburg, OH s we come together with family and friends to share the joys of the Christmas season, we should all pause to give thanks to God for the many blessings He has bestowed on each of us individually and collectively throughout our ministries during It is not for us to know what will actually happen to us during 2012, but we do know through prayer, hard work and open-minded listening to the directions God gives us, the right things will occur. Throughout this newsletter you will see many positive happenings. One of those positive happenings is occurring right here in Toledo, Ohio, to one of the residents of Bethany House. Through the generous donations of the Mazie Foundation, one of our residents will get a car so that she can work and care for her family. Sometimes we are not the ones who directly provide the good, we just serve as the conduit for good happening through God s hands. We are very thankful to the Mazie Foundation for its support of our people As I reflect on our future direction, I am reminded of a quote I read recently in Modern Healthcare, the quote went like this, Now that the deficitreduction supercommittee has failed to reach agreement, healthcare providers are dealing with the reality that things could get worse before they get worse. What an ominous thought! That short one sentence comment says it all. We cannot, nor should we rely on the Federal Government to fix the problems in healthcare. That is our responsibility as healthcare leaders. I noted in my opening paragraph, we don t know what will happen to us during What we do know is that without our regional boards and senior leadership teams actively engaging in strategic planning, we will not be ready for the many changes coming our way through healthcare reform. I commend all those individuals for their active engagement in the strategic planning processes of our ministries. The year 2012 will also see the commencement of a new strategic planning process for Sylvania Franciscan Health. Sylvania Franciscan Health has engaged the services of David Nygren, Nygren Consulting LLC, to work closely with us through our development of a new strategic plan designed to meet the requirements of an ever changing healthcare landscape. Many of you will have the opportunity to be engaged in some aspect of the new plan development. This new plan will help to establish our strategic direction over the next three to five years, and I thank you in advance for your involvement in this very important process. Have a Blessed Christmas! I would ask that each of you pray for God s guidance as we actively consider our future direction... FOR OUR SUCCESS WILL COME THROUGH HIM. Below, Executive leaders and board chairpersons from across the System present strategic and financial plans to the Board of Trustees. ST. JOSEPH HEALTH SYSTEM Bryan, TX St. Joseph Regional Health Center, Bryan, TX Grimes St. Joseph Health Center, Navasota, TX Burleson St. Joseph Health Center, Caldwell, TX Madison St. Joseph Health Center, Madisonville, TX St. Joseph Manor, Bryan, TX Burleson St. Joseph Manor, Caldwell, TX St. Joseph Foundation Alliance Health Providers of Brazos Valley Tau Enterprises St. Joseph Physician Associates TRINITY HEALTH SYSTEM Steubenville, OH TRI-STATE HEALTH SERVICES (Co-sponsor) Trinity Medical Center East Trinity Medical Center West Trinity Health System Foundation Trinity Management Services Organization BETHANY HOUSE Toledo, OH SOPHIA CENTER Sylvania, OH TRINITY HOSPITAL TWIN CITY Dennison, OH EDITOR: DIANE KNERR CONTRIBUTORS: AMY DITTUS Franciscan Care Center, Sylvania ASHLEA SIGMAN St. Joseph Health System CANDY LONGNECKER Providence Care Centers CASEY HOWARD St. Leonard KAREN BISHOP Madonna Manor KATHY GRIFFIN Bethany House KEITH MURDOCK Trinity Health System LOIS SZABO Rosary Care Center SR. RACHEL NIJAKOWSKI, OSF, PhD Sophia Center TIFFANY POLAND Trinity Hospital Twin City 2 JAMES W. POPE, FACHE President and CEO

3 MORALITY VALUES INTEGRITY Vice President of Human Resources Joins Staff SYLVANIA FRANCISCAN HEALTH BARBARA F. GESSEL, Esq., Vice President of Human Resources Barbara F. Gessel, Esq., has joined the Executive Leadership Team in the newly created position of Vice President of Human Resources. Ms. Gessel s career spans more than 20 years in human resources administration and has included labor and employment law as well as organizational development and strategic planning. Prior to joining, she was Chief Human Resources Officer for Mercy Health Partners Metro Division, which includes four hospitals and more than 6,500 employees. While a member of Mercy s management team, she aligned human resources functions with the organization s business objectives utilizing LEAN/ Six Sigma and Studer principles as well as ensuring compliance with employment and agency laws and requirements for Joint Commission standards. She has also held human resource director positions at The Toledo Blade in Toledo, Ohio; FirstEnergy Corporation in Akron, Ohio; and Centerior Energy Corporation in Independence, Ohio. A graduate of The University of Toledo College of Law, Ms. Gessel holds a Juris Doctor Degree in addition to a Bachelor of Business Administration Degree in Personnel and Industrial Relations from Ohio University in Athens, Ohio. She is a member of The Society for Human Resources Management, the Toledo Area Chamber of Commerce and the American, Ohio, and Toledo Bar Associations and their respective Employment and Labor Law Committees. As a member of the Executive Leadership Team, Ms. Gessel will be responsible for all human resources functions and activities as well as evaluating opportunities and consistencies of human resources programs across the System. SYLVANIA FRANCISCAN HEALTH MEMBER ORGANIZATIONS PRESENT STRATEGIC PLANS Executive leaders and board chairpersons from across the System met on November 17, 2011, at the Hilton Garden Inn in Perrysburg, Ohio, to present their strategic and financial plans to the Board of Trustees. The representatives from each region based their plans for the future on the Mission and Core Values that are the foundation of the ministry. They also stressed the importance of integrating into their organizations the Five Pillars of Excellence developed by the Studer Group and adapted to each of our particular ministries by PEOPLE, SERVICE, QUALITY, FINANCE and GROWTH. Drawing on the successes of the past year, coupled with the defined targets Sylvania Franciscan Health has developed working with the Studer principles, member organizations have a definitive pathway to not just meeting their goals, but to exceed them in each area. After witnessing the presentations, Trustee Sister Laureen Painter, OSF, remarked, The pursuit of excellence begins with a genuine sense of being called to serve, to make someone s life better. With each presentation by leaders of the Sylvania Franciscan Health entities, it became evident that they get it that they have grounded their strategic plans in a mission that impacts quality of care, infl uences human behavior and improves the health of their respective communities. Investing in PEOPLE was the fi rst goal addressed by each organization. This included meeting key performance indicators in employee satisfaction and, if applicable, physician satisfaction. In the area of SERVICE, implementing policies and procedures that result in patient/resident/ client satisfaction was the designated goal. Maintaining the highest QUALITY in performance and service remained a priority with all member organizations as well as implementing standards that ensured their FINANCIAL health. When reviewing the fi nancial reports, Sylvania Franciscan Health Trustee Willy Kuehn, CPA, offered the following: Though budgets do not drive strategies, I am impressed that leadership embraces the focus on fi nancial performance as the means to assure the future of the ministry. Lastly, each organization offered defi nitive strategies and realistic goals for GROWTH that took into account the economic challenges and competition within their markets. Forging a path to not just meet, but to exceed our goals is a challenge all our member organizations have embarked upon, said Jim Pope, President and CEO. Using the Five Pillars of Excellence as our guide, each of us knows what we will need to do to fulfi ll our mission. With more the 6,000 employees and countless stakeholders and volunteers dedicated to our ministry, Sylvania Franciscan Health will undoubtedly continue to provide the exceptional health and human services the Sisters of St. Francis of Sylvania, Ohio, began almost 100 years ago. A CULTURE OF ETHICS & ORGANIZATIONAL INTEGRITY MARTIN G. LEEVER, PhD Ethics Consultant ON ETHICS When people think of ethics, they often think of intractable dilemmas in which someone has to choose between two important values. owever, in most of our professional lives, choosing the morally right course of action is relatively clear. Why then, do people knowingly act unethically? The answer often relates to the culture of the organization or department or offi ce of the person acting. By culture I mean the shared practices, beliefs, attitudes and habits that have been cultivated over time. One of the hallmarks of a healthy culture is that it makes it easy for people to act ethically and hard for people to act unethically. It is difficult for someone to feel free to act unethically in a culture committed to ethics. It is equally difficult for someone to do the right thing when the culture of an organization is stacked against him or her. So, unethical conduct is often a refl ection of a broader cultural problem. To use a medical analogy, we might think of unethical conduct as a symptom of an underlying problem, a problem related to a culture. Let s consider two kinds of organizational culture, one formal, and the other informal. Every organization has a formal culture consisting in policies, procedures, mission statements, core values and hierarchy of authority. It is important to ensure that these formal features support ethical behavior. If compliance with a policy results in actions that are at odds with the values of the organization, then that policy needs revision. Compliance with the organizational policies and procedures should produce actions that reflect the organization s ethical commitments. While compliance with the formal features such as policies is important for the overall ethical health of an organization, an organization should strive for more than mere compliance. The informal culture of an organization, consisting in the relationships among staff, attitudes, habits and, in general, the informal ways in which things get done, are just as important as the formal. Ethically healthy organizational cultures are characterized by good, respectful, supportive relationships and attitudes that incline staff to act in ways that reflect the values of the organization. The key is to make sure that the formal and informal cultures support one another. The habitual way in which things operate within the organization should be consistent with formal policies and procedures, and vice versa. The following are but a few practical ways to foster an ethical organizational culture: Administrators, supervisors and clinicians with authority are role models of ethical behavior. Leading by action sends a clear message to others. If a person in a position of authority disregards policies and key ethical values, that tells staff that the values are unimportant. Create a safe atmosphere to talk about ethics. Staff should feel free to share their ethical questions and concerns without fear of reprimand. Administrators should make reference to core values when explaining and justifying decisions. Otherwise, staff will get the natural impression that these values are not relevant to decisions made in the organization. Make sure that the reward structure of the organization supports ethical conduct and discourages unethical conduct. Nothing breeds cynicism faster than endorsing ethical behavior, but rewarding unethical behavior. Bear in mind that reward can be both part of the formal culture (salary) and the informal (a pat on the back or a note of thanks). Although informal reward can be effective in shaping culture, staff may begin to question the importance of ethics and mission if they are not connected with compensation. How an organization spends its money provides a clear reflection of its values. Finally, we should note that an ethical organizational culture has a kind of integrity. Integrity is a word that gets tossed around a lot whenever organizations talk about ethics, but we rarely give it a precise meaning. As the term suggests, to have integrity, is to be, in a sense, integrated. Once beliefs and values are integrated in one s conduct and character, such a person possesses a kind of wholeness or unity. This applies not only to individual persons, but also to organizations. When the formal aspects of culture, such as policies and mission statements, are refl ected in the relationships, actions and attitudes of staff, we say that the organization has integrity. Hence, to succeed in cultivating an ethical culture is to create an organization that has integrity. 3

4 ACROSS OUR SYSTEM Mission Integration Conference Held in Sylvania, Ohio a focus on techniques and skills... the heart and spirit... Mission leaders work together to develop a new leadership formation document at the Mission Integration Conference held in Sylvania. Pictured (l-r) are: Sr. Kateri Theriault, OSF, St. Leonard; Marybeth Murphy, St. Joseph Health System; and Sr. Nancy Ferguson, OSF, Trinity Health System. Mission Integration leaders from across s member organizations came together in Sylvania on September 28 and 29 for the annual Mission Integration Conference. They were joined by a select group of Human Resources leaders from a range of ministries in our System to develop a framework for leadership formation for senior and middle level leaders. The new System ethics consultant, Martin Leever, PhD, also participated in the conference so he could meet the mission integration leaders and get a feel for how he can help with the ethics component of leadership formation. The facilitator for the conference was Maureen Gallagher of The Reid Group. She and a partner in the firm had just completed facilitating the ministry Leadership Development Committee of the Catholic Health Association (CHA) that produced the Framework for Senior Leadership Formation. This document was helpful to conference attendees in their work of drafting a Framework for Senior and Middle Management Leadership Formation. Sophia Staff Facilitate Village Retreat Sophia staff members, Sr. Rachel Nijakowski, OSF, PhD; Bonnie Schrock, LSW; and Anna Verhesen, MA CCBT, RAS, CSAT, were presenters for the Sylvania Franciscan Village Caregivers Retreat Day held on Tuesday, October 25, 2011, at Rosary Care Center. The retreat focused on those caring for loved ones with cognitive impairment or a chronic condition that requires full-time attention. The program was designed to give the caregivers time to rejuvenate while their loved ones were being cared for and entertained by trained volunteers in an adjacent room. The day began with prayer followed by a presentation on the different ways caregivers can take care of themselves when they were not able to leave the home. Participants also enjoyed a session on guided imagery for relaxation, learned the importance of spending time doing short activities to recoup energy, and were given suggestions on how to deal with emotions that build up and often do not have a place to be released. Healthy eating, neck and shoulder massages by a licensed therapist, and relaxing to piano music was also part of the program. Sharing stories and learning how to deal with challenging behaviors from their loved ones rounded out the day. Before leaving, one of the caregivers remarked, I loved this day thank you so much. It made me feel so not alone. Yesterday was a challenging one with my dad and this helped put it all in perspective. Attendees were given a gift from the Sisters campus gift shop, All Good Things, and a blessing of the hands. 4 Sr. Nancy Surma, OSF, Sylvania Franciscan Health VP/Mission Integration (left), is pictured with conference facilitator Maureen Gallagher. Sr. Joy Barker, OSF (right), blesses the hands of caregiver Myra Williams. Sr. Rachel Nijakowski, OSF, Executive Director of Sophia Center, is in the background facing the camera.

5 FRANCISCAN LIVING COMMUNITIES Sylvania, Ohio FRANCISCAN CARE CENTER, SYLVANIA A FRANCISCAN LIVING COMMUNITY Toledo, Ohio MADONNA MANOR A FRANCISCAN LIVING COMMUNITY Villa Hills, Kentucky Franciscan Care Center, Sylvania First in Nation to Test Medication Dispensing System OMNICARE PHARMACY IN-HOUSE DISPENSING SYSTEM OPIDS Mary Hardman receives therapy on the recumbent cross trainer in the new Madonna Manor Rehabilitation Center with guidance from Anne Oleski, PT. ranciscan Care Center, Sylvania (FCCS) has been chosen as the first and only facility in the U.S. to pilot a computer controlled pharmacy system. Omnicare Pharmacy of Northwest Ohio has chosen FCCS to test a new pharmacy dispensing machine called the Omnicare Pharmacy In-House Dispensing System (OPIDS). The system is designed to contain the medications that have the greatest likelihood of use within the facility based on past admission history. The unit is linked via a secure internet connection to the pharmacy and every new order is checked and reviewed by a pharmacist prior to the unit permitting the medication release from the individually controlled dispensing compartments. The machine can hold up to 1,500 medications and has a digital camera in each drawer that time stamps and photographs each time a nurse pulls medication from the machine. A computer then relays information to the pharmacy to let them know what medications need to be ordered so there is never a shortage. This will eliminate the need for the pharmacy to deliver medications throughout the day by a courier service, resulting in a significant cost reduction. In addition, medication orders for new admissions can be checked immediately and the resident will not have to wait for a pharmacy delivery. Timely delivery of medications can often be critical for a resident who is on pain control medication following a surgerical procedure. Representatives from OPIDS machine manufacturer, Autocrib, Inc. in California, will train and support the Care Center nursing staff during the pilot phase. FCCS staff will provide feedback to the manufacturer regarding adjustments or enhancements that may be needed. New Rehabilitation Center at Madonna Manor Benefits Residents and Community adonna Manor s new Rehabilitation Center has proven beneficial not only to its residents, but also to members of the Villa Hills community. One person in particular has been very grateful for the new rehab facilities and for the special people who provide services there. Mary Hardman had full knee replacement surgery done on her left knee a few years ago, so she knew what to expect the second time around with surgery on her right knee. She knew that physical therapy is an integral part of the recovery process following a total knee replacement and looked at different options available to her to help make her recovery go smoothly. With a beautiful new building and a state-of-the-art therapy facility down the street from her home in Villa Hills, Madonna Manor was an easy choice for her to make. To get the most out of a total knee replacement, it s important to have a positive attitude toward rehabilitation, including physical therapy. Mary even encouraged other Madonna Manor residents while they were in therapy together, and she brought a smile and joy to everyone she was around. Anne Oleski, PT. Franciscan Care Center, Sylvania nurse Pam Walker, RN, is pictured at the OPIDS computer dispensing medication for her next patient. Therapy Partners provides a full-range of physical therapy services in the Manor s new Rehabilitation Center that opened in July of They work with each patient in a variety of settings towards the final goal of gaining as much function as possible. 5

6 ACROSS OUR SYSTEM The New St. Leonard Wellness facility caters to the holistic needs of those living in and around the Centerville community. New Members Appointed to the St. Leonard Board of Trustees SISTER RACHEL NIJAKOWSKI, OSF, PhD Sister Rachel Nijakowski, OSF, PhD, is the Founder and Executive Director of Sophia Center, a sponsored ministry of the Sisters of St Francis of Sylvania, Ohio, and a member of. She has been a Sister of St. Francis for the past 40 years. Sister Rachel has a doctorate degree from Ball State University and master s degree from Bowling Green State University. She is a licensed psychologist and has used this gift for the last 20 years in counseling and psychological testing. ST. LEONARD A FRANCISCAN LIVING COMMUNITY Centerville, Ohio 6 RICHARD F. CARLILE Richard F. Carlile is currently Senior Counsel Attorney for Thompson Hine LLP, a law fi rm in Dayton, Ohio. An alumnus of Ohio University and the University of Michigan Law School, Mr. Carlile is active in his community as the current Director of the Dayton Legal Heritage Foundation and a parish council member at St. Joseph s Catholic Church. He is also Life Trustee and former Chairman of the Miami Valley Hospital Foundation. Mr. Carlile s involvement in healthcare issues throughout his legal career, together with representing a number of healthcare entities and individuals, will bring added expertise to the board. New Loving Tribute Program Introduced at St. Leonard nspired by compassion for friends and neighbors, residents serving as St. Leonard Foundation Ambassadors have developed a Loving Tribute Program to sustain the Benevolent Care Fund for the future. Benevolent Care assures St. Leonard residents will remain at St. Leonard even if they outlive their financial resources rather than having to move out of the community at a vulnerable time of life. Along with experiencing the joy of giving a Benevolent Care gift, donors to the Living Tribute Program may reserve a black granite plaque by a tree or bench near the new Memory Support Center. Donors may choose to honor cherished loved ones with an In Honor or In Loving Memory inscription. The resident Foundation ambassadors believe so strongly in this community, many of them have joined together to make the first Living Tribute gift for Benevolent Care. Their plaque will be placed by a tree near the north entrance of the Memory Support Center. Resident and Foundation Ambassador David Monroe is pictured with the first Loving Tribute plaque that will be placed near the Memory Support Center. Legacy Golf Tournament Raises Record $62,000 for St. Leonard Sunshine was abundant at the Dayton Country Club on October 3, 2011, for the 10 th annual golf outing. The St. Leonard Foundation exceeded its goal by raising a record $62,000 for the Greatest Need Fund that benefits St. Leonard residents. Over the 10 years of this charity golf event, donors have contributed more than $402,000 to support St. Leonard s mission. St. Leonard Redefines Senior Living By Opening $4M Wellness Center t. Leonard Franciscan Living Community was the first in the Dayton region to introduce a new holistic approach to wellness among seniors when it opened its 22,000-square-foot Franciscan Center in September. The wellness center, newly constructed in the heart of St. Leonard s Centerville campus, showcases many amenities and architectural features not often associated with continuing care retirement communities (CCRCs). The $4 million facility includes a day spa, fullservice restaurant and bar, aerobics studio, meditation room, fitness room, community banquet room, three-lane lap pool and warmwater therapy pool. While we wanted to meet the physical needs of seniors through amenities like the fitness room and pool, it was equally important to provide a place to gather, learn, grow and socialize, said Debra Stewart, director of wellness at St. Leonard. Through this building, we are fostering a culture that prevents our residents from feeling self-contained to one where they remain a part of the greater community. Russell Garber, director of senior living design at Columbus-based Andrews Architects that designed the building, said St. Leonard is one of only a few CCRCs in the state to build such a facility and will most likely become a leader in a growing trend to redefine senior living. Senior living communities grew out of the hospital-based medical model where the focus was mainly on a resident s basic physical care, Garber said. The senior care industry is moving away from being a medical-based model to one that is focused on both the quality of care and the quality of life. The grand opening, ribbon-cutting ceremony was held on September 15, 2011, with many residents, dignitaries and ministry representatives in attendance including the Most Reverend Dennis M. Schnurr, Archbishop of Cincinnati; the Honorable C. Mark Kingseed, Mayor of the City of Centerville; Sister Diana Lynn Eckel, OSF, Congregational Minister; and members of the Sisters Leadership Team; Jim Pope, Sylvania Franciscan Health President/CEO; Rick Ryan, Franciscan Living Communities President/CEO; Tim Dressman, Executive Director of St. Leonard; Gary Scanlon, Chair of the St. Leonard Board of Trustees; Bill Beverly, resident and St. Leonard Foundation member; and Wally Nugent, Chair of the St. Leonard Foundation Board of Trustees.