Muskegon CMHSP ACT Satisfaction Survey For FY 10/11 Report Date: 12/14/2011 # of Surveys Handed Out:

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1 Survey Based on Likert Scale -5. With "" Being the Best Muskegon CMHSP ACT Satisfaction Survey For FY 0/ Report Date: 2/4/20 # of Surveys Handed Out: # Refused to complete survey Survey Handed Out Minus # Refused # Surveys Completed & Returned Return Rate Team % Blank Team % Strongly Strongly NA or No Resp. Agency Totals: % (). I like the services that I receive. ACT Team ACT Team 2 Muskegon 20 80% 9 8% 9 8.0% 2% % 6 2.8% 4% 4% 2 4.% ACT Team ACT Team 2 (2). If I had other choices, I would still choose to get services from this mental health center 7 74% 8 78% 5 76% 4 7% 2 9% 6 % 2 9% % 5 % ACT Team ACT Team 2 (). I would receommend this agency to a friend or family member. 20 8% 9 86% 9 85% % 4% 6 % ACT Team ACT Team 2 (4). The location of services was convenient. 2 88% 2 9% 42 89% 2 8% 2 9% 4 9% ACT Team ACT Team 2 Page of 0

2 (5). Staff were willing to see me as often as I felt it was necessary. 2 88% 2 9% 42 89% 2 8% 2 9% 4 9% ACT Team ACT Team 2 (6). Staff returned my calls within 24 hours 6 67% 6 7% 2 70% 5 2% 5 2% 0 22% % 5% 4 9% ACT Team ACT Team 2 (7). Services were available at times that were good for me 9 79% 20 87% 9 8% 4 7% % 7 5% ACT Team ACT Team 2 (8). I was able to get all of the services I thought I needed. 6 67% 7 74% 70% 6 25% 5 22% 2% 2 8% 4% 6% ACT Team ACT Team 2 (9). I was able to see a psychiatrist when I wanted to 7 74% 6 7% 7% 4 7% 5 2% 9 20% 2 9% 5% 7% ACT Team ACT Team 2 Page 2 of 0

3 (0). Staff believed I could grow, change and recover. 2 9% 9 8% 40 87% 0 0% % 7% 2 9% 4% 7% ACT Team ACT Team 2 (). I felt comfortable asking questions about my treatment, services and medications % 20 87% 42 89% 4% % 4 9% ACT Team ACT Team 2 (2). I felt free to complain. 20 8% 20 87% 40 85% % % 6 % ACT Team ACT Team 2 (). I was given information about my rights % 8 78% 40 85% 4% % 4 9% 4% 2 9% 6% ACT Team ACT Team 2 (4). Staff encouraged me to take responsibility for how I live my life. 20 8% 9 8% 9 8% 2 8% % 5 % 2 8% 4% 6% ACT Team ACT Team 2 Page of 0

4 (5). Staff told me what side effects to watch for. 8 78% 5 68% 7% % 4 8% 7 6% 2 9% 4% 5 % ACT Team ACT Team 2 (6). Staff respected my wishes about who is and who is not to be given information about my treatment services. 9 79% 9 86% 8 8% % 4% 6 % 2 8% 0 0% 2 4% ACT Team ACT Team 2 (7). I, not staff decided my treatment goals. 8 78% 20 9% 8 84% 4 7% 2 9% 6 % ACT Team ACT Team 2 (8). Staff were sensitive to my cultural / ethnic background (e.g., race, religion, language, etc.) 7 77% 6 76% 77% 4 8% 4 9% 8 9% 5% 5% 2 5% ACT Team ACT Team 2 (9). Staff helped me obtain the inforamtion I needed so that I could take charge of managing my illness or disability % 8 82% 8 84% 2 9% 4 8% 6 % ACT Team ACT Team 2 Page 4 of 0

5 (20). I was encouraged t use consumer-run programs ( support groups, drop-incenters, crisis phone lines, etc.) 7 74% 7 82% 4 76% % 5 8% 8 8% % 0 0% 7% ACT Team ACT Team 2 (2). I deal more effectively with daily problems 8 75% 6 7% 4 74% 4 7% 5 22% 9 20% 2 8% 5% 7% ACT Team ACT Team 2 (22). I am better able to control my life. 6 70% 7 77% 7% 5 2% 4 8% 9 20% 2 9% 5% 7% ACT Team ACT Team 2 (2). I am better able to deal with a crisis. 5 65% 59% 28 62% % 7 2% 0 22% 5 22% 2 9% 7 6% ACT Team ACT Team 2 (24). I am getting along better with my family. 7 8% 4 64% 72% 5% 7 % 8 9% 4% 5% 4 9% ACT Team ACT Team 2 Page 5 of 0

6 (25). I do better in social situations. 6 76% 2 57% 28 67% 5 24% 6 29% 26% 0 0% 4% 7% ACT Team ACT Team 2 (26). I do better in school / and or work. 8 67% 6 50% 4 58% 25% 25% 6 25% 8% 25% 4 7% ACT Team ACT Team 2 (27). My housing situation has improved. 5 65% 62% 28 64% 4 7% 7 % 25% 4 7% 5% 5 % ACT Team ACT Team 2 (28). My symptoms are not bothering me as much. 4 6% 2 55% 26 58% 2 9% 9 40% 24% 7 0% 5% 8 8% ACT Team ACT Team 2 (29). I do things that are more meaningful to me. 2 88% 59% 4 74% 2 8% 7 2% 9 20% 4% 2 9% 7% ACT Team ACT Team 2 Page 6 of 0

7 (0). I am better able to take care of my needs. 9 79% 4 64% 72% % 6 27% 9 20% 2 8% 2 9% 4 9% ACT Team ACT Team 2 (). I am better able to handle things when they go wrong. 5 72% 4 64% 29 67% 4% 6 27% 9 2% 4% 2 9% 5 2% ACT Team ACT Team 2 (2). I am better able to do things that I want to do. 8 78% 2 60% 0 70% 2 9% 7 5% 9 2% % 5% 4 9% ACT Team ACT Team 2 (). I am happy with friendships I have. 9 8% 65% 2 74% 4% 6 0% 7 6% % 5% 4 9% ACT Team ACT Team 2 (4). I have people with who I can do enjoyable things. 8 82% 5 75% 79% 5% 5% 4 0% 4% 2 0% 5 2% ACT Team ACT Team 2 Page 7 of 0

8 (5). I feel I belong in my community. 7 77% 55% 28 67% 2 9% 7 5% 9 2% 4% 2 0% 5 2% ACT Team ACT Team 2 (6). In a crisis, I would have the support I need from family or friends. 6 70% 5 75% 72% 2 9% 5 25% 7 6% 5 22% 0 0% 5 2% ACT Team ACT Team 2 Page 8 of 0

9 (7). Are you currently (still) receiving ACTTeam services Yes 2 00% 8 90% 4 95% No 0 0% 2 0% 2 5% No Response: (8). How long have you received ACT Team Services Less Than a Year 8 5% 0 50% 8 42% (9). Were you arrested since you begam to receive ACT Services? Yes 2% 2 20% 7% No 7 88% 8 80% 5 8% (40). Were you arrested during the 2 months prior to that? Yes 2% 0% 4 22% No 7 88% 7 70% 4 78% (4). Since you began to receive ACT services, have your encounters with police Beem Reduced Stayed the Same Increased Not Applicable % 4 40% 5 28% 2 25% 0% 7% 5 6% 5 50% 0 56% More Than a Year 5 65% 0 50% 25 58% (42). Were you arrested during the last 2 months. Yes 2 % 0% 5 20% No 87% 7 70% 20 80% (4). Were you arrested during the 2 months prior to that? Yes 2% 4 44% 7 0% No 79% 5 56% 6 70% (44). Over the last year, have your encounters with the police Been Reduced Stayed the Same Increased Not Applicable 2% 5 50% 8 % 7% 2 20% % 0 0% 0 72% 0% 54% Page 9 of 0

10 Survey Based on Likert Scale -5. With "5" Being the Best Muskegon CMHSP Focus Quesstions for FY 0/ Blank NA or Strongly Strongly No Resp. You felt welcomed by staff Muskegon 4 9% 6% % You were treated as an individual with unique abilities, beliefs and culture. Muskegon 40 85% 5 % 2 4% The environement (offices, lobby areas) was clean, comfortable and accessible. Muskegon 42 54% 7% 2% The hours / times available for CMH Services are convenient for you Muskegon 45 96% 2% 2% Page 0 of 0