Monterey County Behavioral Health 2013 Satisfaction Survey Outcomes

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1 SERVICE AREA - DUAL DIAGNOSIS TREATMENT DTH Co-occuring Disorder SD (BVCSOCSDV) DTH Santa Lucia (CDCSOC) Youth Surveys High Performing Indicators (75% and above) Low Performing Indicators (below 75%) Positive Negative Neutral N/A # of responses Overall, I am satisfied with the services I received I helped to choose my services I helped to choose my treatment goals The people helping me stuck with me no matter what I felt I had someone to talk to when I was troubled I participated in my own treatment I received services that were right for me The location of services was convenient Services were available at times that were convenient for me I got the help I wanted I got as much help as I needed Staff treated me with respect Staff respected my family's religious / spiritual beliefs Staff spoke with me in a way that I understood Staff were sensitive to my cultural / ethnic background As a result of the services I received, I am better at handling daily life As a result of the services I received, I get along better with family members As a result of the services I received, I get along better with friends and other people As a result of the services I received, I am doing better in school and / or work As a result of the services I received, I am better able to cope when things go wrong As a result of the services I received, I am satisfied with my family life right now As a result of the services I received, I am better able to do things I want to do

2 Positive Negative Neutral N/A # of responses As a result of the services I received, I know people who will listen and understand me when I need to talk As a result of the services I received, I have people that I am comfortable talking with about my problem(s) As a result of the services I received, in a crisis, I would have the support I need from family or friends As a result of the services I received, I have people with whom I can do enjoyable things Were you arrested since beginning to receive mental health services? Were you arrested during the 12 months prior to that? Since you began to receive mental health services, have your encounters with the police: Were you expelled or suspended since beginning services? Were you expelled or suspended during the 12 months prior to that? Since starting to receive services, the number of days you were in school is: Were you arrested during the last 12 months? Were you arrested during the 12 months prior to that? Over the last year, Have your encounters with the police: Were you expelled or suspended during the last 12 months? Were you expelled or suspended during the 12 months prior to that? Over the last year, the number of days you were in school is: Do you have Medi-Cal (Medicaid) insurance? Were the services you received provided in the language you prefer? Was written information available to you in the language you prefer?

3 SERVICE AREA - DUAL DIAGNOSIS TREATMENT DTH Co-occuring Disorder SD (BVCSOCSDV) DTH Santa Lucia (CDCSOC) Youth Surveys GENERAL QUESTIONS Approximately, how long have you received services here? This is my first visit here 0 # of responses I have had more than one visit but I have received services for less than one month months months 27 6 months to 1 year 0 More than 1 year 9 What is your gender? Female Male Other # of responses Are you of Mexican/Hispanic/Latino origin? Yes No Unknown # of responses What is your race? "American Indian / Alaskan Native" 0 # of responses "Asian" 0 12 "Black / African American" 17 "Native Hawaiian / Other Pacific Islander" 0 "White / Caucasian" 50 "Other" 17 "Unknown" 17

4 Are you on medication for emotional / behavioral problems? "Yes" 33 # of responses "No" If yes, did the doctor or nurse tell you what side effects to watch for? "Yes" 83 # of responses "No" 17 6 Please identify who helped you complete any part of this survey I did not need any help 46 # of responses A mental health advocate / volunteer helped me 8 13 Another mental health consumer helped me 0 A member of my family helped me 8 A professional interviewer helped me 0 My clinician / case manager helped me 31 A staff member other than my clinician or case manager helped me 8 Someone else helped me 0 In the last year, did you see a medical doctor (or nurse) for a health check-up or because you were sick? "Yes, in a clinic or office" 58 # of responses "Yes, but only in a hospital or emergency room" "No" 17 "Do not remember" 0

5 Have you lived in any of the following places in the last 6 months? With one or both parents 35 # of responses With another family member Foster home 0 Therapeutic foster home 0 Crisis shelter 0 Homeless shelter 5 Group home 30 Residential treatment center 0 Hospital 0 Local jail or detention facility 15 State correctional facility 0 Runaway / homeless / on the streets 5 Other (describe) 0

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