Patient Satisfaction Survey Results 2011

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Patient Satisfaction Survey Results 2011"

Transcription

1 Patient Satisfaction Survey Results 2011 Summary Our 2011 Patient Satisfaction survey was sent to 40 patients with 11 responses received, a response rate of 28%. As last year, the overwhelming response was very positive. All the respondents felt they were listened to carefully, were treated with respect and dignity, were given enough time to discuss their condition and treatment and had trust and confidence in the Psychiatrist they saw. 7 respondents rated the care received as Excellent with the remaining 4 giving a Very Good rating. All the respondents were very happy with the administration of their experience with Private Psychiatry with calls answered immediately or within a few rings and the required help given. The key area for improvement highlighted by the survey was that Patients did not realise that they each have a Care Plan, or that they could request a copy of it from their Consultant.

2 Results Care and Treatment 18% of respondents have been patients for less than a year, 73% for less than 5 years. 82% had seen their Psychiatrist within the previous 3 months. Health Professionals 100% felt the Psychiatrist had definitely listened to them carefully. 100% definitely had trust and confidence in the psychiatrist they saw. 100% definitely felt treated with respect and dignity. 100% felt they had definitely had enough time to discuss their condition and treatment. 2 patients had had their appointment cancelled or changed 2 or 3 times, 3 patients had had their appointment cancelled or changed once. Medications 91% of patients (10 out of 11) had taken some medication for their mental health problems in the previous year. In response to the questions Do you have a say in the decisions about the medication you take? 7 said Yes definitely, 2 said Yes, to some extent the other one did not answer the question. The purpose of the medication was definitely explained to 100% of those who had been prescribed new medication. However, possible side effects were definitely explained to only 33% and explained to some extent to the other 67% Care Plans 9 respondents completed at least part of this section but NONE were aware that they could request to see a copy of their Care Plan. 6 respondents had not been given a copy of their Care Plan, 1 was not sure. Patients were then asked if they understood what was in their care plan. Again the majority said they did not have one. Do not have one 66% No 11% Not sure 11% Yes, to some extent 11% Yes, definitely 0%

3 Only the 3 respondents who believed they had a Care Plan went on to answer the next question, Were you involved in deciding what was in your Care Plan, 1 said Yes, to some extent the remaining 2 said No. In response to the question, Has your care plan been reviewed in the last 12 months? 1 said it had been reviewed once, 1 said no it had not been reviewed in the past 12 months and the other did not know. 2 out of the 2 respondents who answered the question Were you given a chance to express your views at the (care review) meeting? felt they definitely were. 1 responded to the next question Did you find the care review helpful? saying Yes, Definitely, the other said Yes, to some extent. Contacting Us Telephone response times were given as: After several rings 20% Immediately 80% 100% of respondents said yes, they definitely received the help they wanted. Only 1 respondent had tried to contact us outside of working hours and was dealt with within a few hours. 91% of respondents said the staff were Very Helpful the remainder said they were Fairly Helpful!. The overall response was found to be Excellent in 64% of cases, Very Good in 27% of cases and Good in 9%.

4 Family or Carer Involvement When questioned whether a family member of carer had been given enough information from us, the responses were: No information was needed 40% Yes, Definitely 30% No, but they got information from elsewhere 10% No, but they would like some 10% Yes, to some extent 10% When questioned whether a family member or carer had been given enough support from us, the responses were: Yes, Definitely 9% No support needed 55% Yes, to some extent 36%

5 Overall Responses to the question Overall how would you rate the care you have received in the last 12 months were that 64% said Excellent and 36% Very Good. In having enough say in decisions about care and treatment, 82% of respondents said they definitely did, with the other 18% saying they did to some extent. 82% of respondents felt their diagnoses had definitely been discussed with them, up from 78% last year, the other 18% felt it had to some extent. About You 20% of respondents were male, 80% female The age spread of respondents was: Ratings of current mental health were given as: Fair 27% Poor 9% Very Poor 0% Excellent 27% Good 37% Very Good 0%

6 Ethnic Group analysis of respondents where the information was given shows: American 14% Australian 14% British 72% Comments Anything that the respondent found particularly good? The kindness and support that I have been given during a very difficult year which has enabled me to cope. My consultant is very supportive, works collaboratively with me and is up to date on medications. The office staff is excellent. Dr Kamath has always been available when I have needed to see him. The London consultation room changes which was a great improvement. Sometimes the sessions seem quite short but contact has been available when needed. I am very satisfied with the excellent care I am receiving. Dr Winbow has always treated me with respect and listens to my worries and has helped me overcome my depression and anxiety on many occasions. All the people at PP are very helpful and understanding. * Improvements that could be made? No everything is excellent. I would like to see a copy of my care plan and more information about my generalized anxiety disorder for my partner.

7 Any other comments? I have been treated for depression for 20 years and Dr. Kamath is the best doctor I have had. I was in a very fragile state when I first saw Dr Kamath. He was very professional and caring throughout the early stages of my care. My sincere thanks. Dr Winbow and staff have been excellent and I would recommend Private Psychiatry to people who may need help and support. Improvements to Service as a result of this survey Each patient seen by one of our Consultants does have a Care Plan, however, there is some confusion over how this is communicated to the patient. In many cases, the plan is a letter to the Patient s GP, a family member or other carer, or in some cases to the Patient themselves. A copy of this letter is available to the patient where it is not initially directed to them. A request can be made to the appropriate Consultant for a copy of all plans to be sent to the Patient if this would not be detrimental to the Patient s well being. All this will be made clearer to the Patient, both through the initial appointment confirmation sent to them and by the Consultant. Oct 2011

Clinical/Counselling Psychology Service

Clinical/Counselling Psychology Service Clinical/Counselling Psychology Service Exceptional healthcare, personally delivered What are Clinical/Counselling Psychologists? Clinical/Counselling Psychologists begin their training by studying normal

More information

Pain Clinic Psychological Service. Information for patients Department of Psychological Services

Pain Clinic Psychological Service. Information for patients Department of Psychological Services Pain Clinic Psychological Service Information for patients Department of Psychological Services page 2 of 8 You have been referred to the Pain Clinic Psychological Service at the Northern General Hospital.

More information

Patient satisfaction survey

Patient satisfaction survey Please answer the questions by ticking the box next to your answer. Section A: The triage system 1. Are you aware of the triage system? (If no, please move onto Section B) Yes No 2. What do you feel is

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011

Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 PATIENT SATISFACTION SURVEY 2011 Dr s Birch Phipps and Shaw and Griffiths would like to thank all the patients who completed the satisfaction survey during November 2011 We appreciate your time in commenting

More information

Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist

Patient Satisfaction Survey May 2014. Nurses, Healthcare assistant and Phlebotomist Patient Satisfaction Survey May Nurses, Healthcare assistant and Phlebotomist N: Hannah Holland / Patient Satisfaction Survey - / Patient Satisfaction Survey May Nurses . In the past, how many times have

More information

Patient Satisfaction Survey

Patient Satisfaction Survey Patient Satisfaction Survey March 2014 Number of responses = 229 Survey Tool: GPAQ V3 Analysis by Andrew McHugh using Adobe Acrobat Pro and MS Excel 1 of 25 Subject Page Front Cover 1 Contents Page 2 Explanatory

More information

Information For Children and Young People With Cystic Fibrosis

Information For Children and Young People With Cystic Fibrosis Royal Manchester Children s Hospital Information For Children and Young People With Cystic Fibrosis Paediatric Psychosocial Department This leaflet is for children and young people with Cystic Fibrosis

More information

PPG & Survey Results Report 2014/15

PPG & Survey Results Report 2014/15 PPG & Survey Results Report 2014/15 Patient Reference Group The patient group comprises 25 members Distribution Details Attendance Gender Ethnicity Age Survey Results Patient Satisfaction Survey 2014/15

More information

Arden Medical Centre

Arden Medical Centre Arden Medical Centre Dr Nigel C Wood Albany Road MB BS MRCP DRCOG Stratford-upon-Avon Dr Jill Crowfoot CV37 6PG MB ChB MRC GP DRCOG Tel: (01789) 414942 Dr Hazel Blanchard Fax: (01789) 296427 MB ChB MRCGP

More information

Bipolar Disorder. Some people with these symptoms have bipolar disorder, a serious mental illness. Read this brochure to find out more.

Bipolar Disorder. Some people with these symptoms have bipolar disorder, a serious mental illness. Read this brochure to find out more. Bipolar Disorder Do you go through intense moods? Do you feel very happy and energized some days, and very sad and depressed on other days? Do these moods last for a week or more? Do your mood changes

More information

THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 2008-2009

THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 2008-2009 THE LEISTON SURGERY PATIENT SATISFACTION SURVEY 28-29 USING THE GENERAL PRACTICE ASSESSMENT QUESTIONNAIRE Distribution: GPs PCT Staff PPG Date March 29 Page 2 of 16 REPORT ON PATIENT SATISFACTION SURVEY

More information

Alcohol Service Specification 2010

Alcohol Service Specification 2010 Alcohol Service Specification 2010 Service User Consultation The Adult Alcohol Treatment Services are due for re-tender in 2010. As part of the tender process a consultation exercise was conducted to seek

More information

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust

East of England Ambulance Service NHS Trust. Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust East of England Ambulance Service NHS Trust Patient Transport Service Patient Experience Report: Hinchingbrooke Health Care NHS Trust Author: Laura Mann, Patient Experience Analyst Data Period: 23 rd to

More information

Hockwell Ring Medical Practice Results, Recommendations and Response

Hockwell Ring Medical Practice Results, Recommendations and Response Results, Recommendations and Response 30 The Green, Luton Throughout the months of September to December 2013 Healthwatch Luton conducted a review of GP Services. Listed below are the patient survey results,

More information

Sleaford Medical Group Local Patient Participation Report 2012/13

Sleaford Medical Group Local Patient Participation Report 2012/13 A description of the profile of the members of the PPG Sleaford Medical Group Local Patient Participation Report 2012/13 There are currently 33 patient members of the Sleaford Medical Group (SMG) Patient

More information

he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12

he Guywood Practice THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 THE GUYWOOD PRACTICE DR RAINA PATEL PATIENT PARTICIPATION GROUP REPORT 2011 12 We first started our PPG in April, 2011 by handing slips out on reception asking patients to participate. Our first meeting

More information

Psychological support for adults living with HIV

Psychological support for adults living with HIV Psychological support for adults living with HIV Everyone living with HIV is entitled to specialist psychological support Although many people living with HIV do not have psychological problems, specialist

More information

Borderline personality disorder

Borderline personality disorder Understanding NICE guidance Information for people who use NHS services Borderline personality disorder NICE clinical guidelines advise the NHS on caring for people with specific conditions or diseases

More information

CAHPS Survey for ACOs Participating in Medicare Initiatives 2014 Medicare Provider Satisfaction Survey

CAHPS Survey for ACOs Participating in Medicare Initiatives 2014 Medicare Provider Satisfaction Survey CAHPS Survey for ACOs Participating in Medicare Initiatives 2014 Medicare Provider Satisfaction Survey Survey Instructions This survey asks about you and the health care you received in the last six months.

More information

Key Challenges and Unmet Needs in Bipolar Disorder

Key Challenges and Unmet Needs in Bipolar Disorder Key Challenges and Unmet Needs in Bipolar Disorder Bridging the Gap Between Healthcare Professionals and Patients A Pilot Malaysian Study March and April 2010 WHAT THE REPORT WILL COVER Executive Summary

More information

Standard Reporting Template

Standard Reporting Template Standard Reporting Template Practice Name: Southernhay House Surgery Practice Code: L83058 Devon, Cornwall and Isles of Scilly Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust

Patient survey report 2008. Category C Ambulance Service User Survey 2008 North East Ambulance Service NHS Trust Patient survey report 2008 Category C Ambulance Service User Survey 2008 The national Category C Ambulance Service User Survey 2008 was designed, developed and co-ordinated by the Acute Surveys Co-ordination

More information

Supporting relatives and informal carers top tips for mental health workers

Supporting relatives and informal carers top tips for mental health workers Supporting relatives and informal carers top tips for mental health workers These top tip cards have been produced in partnership by NHS Education for Scotland and Support in Mind Scotland. NHS Education

More information

HEALTH CHECK #6. Hospital to Home A pain for some

HEALTH CHECK #6. Hospital to Home A pain for some HEALTH CHECK #6 14.07.2015 Hospital to Home A pain for some The sixth Medibank Health Check is an independent survey of 1,510 Australians concerning their views on the experience of leaving hospital and

More information

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA

62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA 62 BATTLE ROAD ERITH, KENT DA8 1BJ TEL: 01322 432997 Fax: 01322 442324 DR K S NANDRA Patient Participation Group Report March 2013 The Bulbanks Medical Centre Patient Participation Group currently has

More information

Patient Satisfaction Survey Results Report 2013/2014

Patient Satisfaction Survey Results Report 2013/2014 Patient Satisfaction Survey Results Report 2013/2014 WHEN DID THE PRACTICE CONVENE ITS PPG? Our Group was established in 2011. Notices inviting patients to attend meetings are displayed in the waiting

More information

1-In the past 12 months, how many times have you seen a doctor at your Surgery?

1-In the past 12 months, how many times have you seen a doctor at your Surgery? DR RABIE & PARTNERS KIDSGROVE MEDICAL CENTRE SURVEY AND VIRTUAL PPG REPORT FOR 2014 to 2015 At the beginning of March 2015, we conducted our yearly patient survey, both in house and via the virtual PPG

More information

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team

Standard Reporting Template Patient Participation DES 2014/15. Surrey & Sussex Area Team Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name Arlington Road Medical Practice Practice Code G81050 Signed on behalf of practice Dr Peter Williams

More information

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013

Patient participation directed enhanced services report. Orchard Surgery, Dereham March 2011-2013 Patient participation directed enhanced services report Orchard Surgery, Dereham March 2011-2013 Orchard Surgery Opening Hours Mon, Tues, Thurs & Fri 8am till 6:30pm Wed 8 till Midday. Duty Doctor available

More information

Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59

Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 Westcroft House Surgery Westcroft Nurse Practitioner Survey Number of Responses: 59 We would be grateful if you would complete this survey regarding the Nurse Practitioner Service at Westcroft. We want

More information

prepared in making referrals through Choose and Book, which doesn t create any additional work for me.

prepared in making referrals through Choose and Book, which doesn t create any additional work for me. Health Management Limited has been appointed as the supplier to deliver Fit for Work (previously Health and Work Service) in England and Wales. The following is a personal account of a service user s journey.

More information

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good.

The cleanliness of the surgery scored highly with over 95% of respondents rating it as either very good or good. The Manor Surgery Patient Satisfaction Survey 2013-2014 There were 372 respondents to the Patient Survey questionnaire. The gender of the respondents to the questionnaire was 64.25% female and 35.75% male.

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2012/2013 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has approximately 14,000 patients The practice operates to CQC Standards. We have five GP Partners,

More information

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service

Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Bristol, North Somerset, Somerset and South Gloucestershire Area Team 2014/15 Patient Participation Enhanced Service Practice Name: St George Health Centre Practice Code: L81062 Signed on behalf of practice:

More information

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015

Warden Lodge Medical Practice. Patient Participation Annual Report 2014/2015 Warden Lodge Medical Practice Patient Participation Annual Report 2014/2015 Surgery Hours Monday to Friday 8.00-6.30 01992 622324 We also offer extended surgery hours opening every other Saturday from

More information

Going to a Mental Health Tribunal hearing

Going to a Mental Health Tribunal hearing June 2015 Going to a Mental Health Tribunal hearing Includes: information about compulsory treatment and treatment orders information about Mental Health Tribunal hearings worksheets to help you represent

More information

Mental Health Acute Inpatient Service Users Survey Questionnaire

Mental Health Acute Inpatient Service Users Survey Questionnaire Mental Health Acute Inpatient Service Users Survey Questionnaire What is the survey about? This survey is about your recent stay in hospital for your mental health. Who should complete the questionnaire?

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY

PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY PATIENT PARTICIPATION GROUP SURVEY 2013 PARK VIEW SURGERY Since we started our PPG in 2011 the group has grown from 30 members to 69 members. The surgery still continues to advertise the PPG on the surgery

More information

making sense of psychiatric medication making sense psychiatric medication

making sense of psychiatric medication making sense psychiatric medication making sense of psychiatric medication making sense psychiatric medication Making sense of psychiatric medication This booklet is for anyone who wants to know more about psychiatric medication. It explains

More information

Your experience of stroke treatment, care and support

Your experience of stroke treatment, care and support Stroke Helpline 0303 3033 100 stroke.org.uk Your experience of stroke treatment, care and support Your experiences and stories are vital to the Stroke Association as they enable us to tell the government

More information

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13

UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 UNIVERSITY MEDICAL CENTRE PATIENT PARTICIPATION GROUP ANNUAL REPORT & ACTION PLAN 2012-13 Introduction & Recruitment of the Patient Participation Group Review on how and why the Patient group was established:

More information

Our Vision Optimising sustainable psychological health and emotional wellbeing for young people.

Our Vision Optimising sustainable psychological health and emotional wellbeing for young people. Our Mission To provide free psychological services to young people and their families. Our Vision Optimising sustainable psychological health and emotional wellbeing for young people. 1 Helping Students,

More information

The Hammersmith Surgery - Patient participation Survey year 3. Registered number of patients: 9528. Practice Profile:-

The Hammersmith Surgery - Patient participation Survey year 3. Registered number of patients: 9528. Practice Profile:- The Hammersmith Surgery - Patient participation Survey year 3 Registered number of patients: 9528 Practice Profile:- The practice serves a diverse mix of local residents, some of whom have lived in the

More information

Suicidal. Caring For The Person Who Is. Why might a person be suicidal?

Suicidal. Caring For The Person Who Is. Why might a person be suicidal? Caring For The Person Who Is Suicidal For further information see also the following MIND Essentials resource Conducting a suicide risk assessment. Suicidal thoughts and behaviours are not unique to mental

More information

Harrow Council. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

Harrow Council. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good Harrow Council Harrow Council - Harrow Shared Lives Inspection report PO Box 7 Adults & Housing Services Civic Centre Harrow Middlesex HA1 2UH Tel: 020 8736 6070 Website: www.harrow.gov.uk Date of inspection

More information

South London & Maudsley (SlaM) NHS Trust AND Southwark PCT*

South London & Maudsley (SlaM) NHS Trust AND Southwark PCT* Online supplement South London Maudsley (SlaM) NHS Trust AND Southwark PCT* PRIMARY CARE PSYCHOLOGICAL THERAPIES NEEDS ASSESSMENT QUESTIONNAIRE Questionnaire number Your views both on PsychologicalTherapies

More information

Policy Brief November, 2006

Policy Brief November, 2006 Policy Brief November, 2006 The Role of Pediatricians in Children s Mental Health A Policy Brief from Philadelphia Citiz itizens for Children and Youth Introduction The number of children identified as

More information

Cognitive and behavioural therapy (CBT) for people with depression and anxiety What skills can service users expect their therapists to have?

Cognitive and behavioural therapy (CBT) for people with depression and anxiety What skills can service users expect their therapists to have? Cognitive and behavioural therapy (CBT) for people with depression and anxiety What skills can service users expect their therapists to have? Cognitive and behavioural therapy (CBT) for people with depression

More information

University College London Hospitals. Psychological support services for people affected by cancer

University College London Hospitals. Psychological support services for people affected by cancer University College London Hospitals Psychological support services for people affected by cancer 2 3 Introduction - the psychological impact of cancer The diagnosis and treatment of cancer can have a devastating

More information

Improving Practice Questionnaire Abbreviated Report

Improving Practice Questionnaire Abbreviated Report Improving Practice Questionnaire Abbreviated Report Stillmoor House Medical Practice July 2013 - December 2014 1 Northleigh House Thorverton Road Matford Business Park Exeter EX2 8HF t 0845 5197493 f 01392

More information

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good

United Response. Overall rating for this service Good. Inspection report. Ratings. Overall summary. Is the service safe? Good United Response Kumba Imani Millenium Centre Inspection report 4 Princes Road Toxteth Liverpool L8 1TH Tel: 0151 203 1125 Website: www.unitedresponse.org.uk Date of inspection visit: 6 and 29 August and

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template London Region North Central & East Area Team Complete and return to: england.lon-ne-claims@nhs.net no later than 31 March 2015 Practice Name: Islington Central Medical Centre Practice Code: F83010 Signed

More information

Kaiser Telecare Program for Intensive Community Support 12-Month Customer Report, January to December, 2005

Kaiser Telecare Program for Intensive Community Support 12-Month Customer Report, January to December, 2005 Kaiser Telecare Program for Intensive Community Support 12-Month Customer Report, January to December, 2005 Intensive Case Management Exclusively for Members within a Managed Care System Kaiser Telecare

More information

Somercotes Medical Centre: PPG Survey, 2013-2014.

Somercotes Medical Centre: PPG Survey, 2013-2014. Somercotes Medical Centre: PPG Survey, 2013-2014. Following from the survey conducted last year, it was recognised that there was a clear demand for patient s to have the option to book appointments using

More information

Practice Patient Group & Patient Satisfaction Survey Results From March 2012

Practice Patient Group & Patient Satisfaction Survey Results From March 2012 572 Green Lanes, Haringey, London, N8 0RP Practice Patient Group & Patient Satisfaction Survey Results From March 2012 The Practice, in order to have a better understanding of the needs of our patients

More information

DO YOU EVER FEEL DEPRESSED?

DO YOU EVER FEEL DEPRESSED? DO YOU EVER FEEL DEPRESSED? WE ALL HAVE TO DEAL WITH DIFFERENT KINDS OF FEELINGS AND EMOTIONS SOMETIMES WE FEEL HAPPY AND EXCITED AT OTHER TIMES, WE LL FEEL SAD AND DOWN There are lots of things that might

More information

NHS Complaints Advocacy

NHS Complaints Advocacy NHS Complaints Advocacy Raising Concerns or Complaints About the NHS Advocacy in Surrey is provided by Surrey Disabled People s Partnership (SDPP) In partnership with SDPP is a registered Charity: 1156963

More information

Report of Patient and Carer Satisfaction Survey 2011

Report of Patient and Carer Satisfaction Survey 2011 Agenda item 11(i) THE NEWCASTLE UPON TYNE HOSPITALS NHS FOUNDATION TRUST Specialist Palliative Care Team Report of Patient and Carer Satisfaction Survey 2011 Compiled by Julie Dixon CNS Helen Merlane CNS

More information

The practice looked at the following factors that make up the groups which are a representation of the wider patient population:

The practice looked at the following factors that make up the groups which are a representation of the wider patient population: HILLSIDE PRACTICE Local Patient Participation Report, April 2011 to March 2012 Background information Hillside Patient Forum is a practice patient group which has been in existence since soon after the

More information

Access to Health Services for Deaf People GPs and PCTs

Access to Health Services for Deaf People GPs and PCTs Access to Health Services for Deaf People GPs and PCTs Welcome to this short report for GPs and PCTs on the findings of the Access to health services for Deaf people project, carried out at Manchester

More information

First reactions. Later reactions. Frustration about: Physical limits Memory loss Trouble speaking

First reactions. Later reactions. Frustration about: Physical limits Memory loss Trouble speaking SECTION 7 Stroke and depression 7: Stroke and depression Section overview This section looks at: The impact of stroke on the survivor s feelings and social life First reactions and later changes Post-stroke

More information

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014

Emmer Green Surgery Patient Participation Report (and Patient Survey) 2014 Patient Participation Report (and Patient Survey) 2014 1 If quality is to be at the heart of everything we do, it must be understood from the perspective of Lord Darzi, NHS next stage review the patients

More information

Writing a NHS complaint letter

Writing a NHS complaint letter Writing a NHS complaint letter The NHS Complaints Advocacy Service is a service offered by POhWER POhWER Registered Office: Hertlands House, Primett Road, Stevenage, Hertfordshire SG1 3EE Registered number

More information

Older Adult Mental Health Clinical Psychology Service

Older Adult Mental Health Clinical Psychology Service Older Adult Mental Health Clinical Psychology Service Older Adults Mental Health Services Seeing a Clinical Psychologist Your guide to psychological treatment from the WHSCT Older Adult Clinical Psychology

More information

Commitment to Customer Care Providing a high quality patient experience

Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Our promise: At Sheffield Teaching Hospitals, all receptions will The Commitment to Customer Care Guide

More information

Seeing a Clinical Psychologist

Seeing a Clinical Psychologist Older Adult Mental Health Clinical Psychology Service Seeing a Clinical Psychologist Your Guide to Psychological Treatment From the WH&SCT Older Adult Clinical Psychology Team. What is a Clinical Psychologist?

More information

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting

PLAN DO STUDY ACT. Survey Report / Action Plan to be discussed and noted during meeting PATIENT SURVEY ACTION PLAN Practice: The Phoenix Practice 2013/14 Patient Survey Objective: 1. Welcome back the Patient Participation Group / New Members 2 Patient Survey Questionnaire 3 Patients' priorities

More information

Mental Health in the Workplace. Kate Hubl- Occupational Therapist

Mental Health in the Workplace. Kate Hubl- Occupational Therapist Mental Health in the Workplace Kate Hubl- Occupational Therapist So what does the workplace have to do with mental health and mental health issues? Its not abnormal, weird, strange or weak to experience

More information

Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran

Health and Care Experience Survey 2013/14 Results for Arran Medical Group- Arran Results for Arran Medical Group The Medical Centre Lamlash Isle of Arran KA27 8NS This report gives a summary of the results of the for. The survey was sent to 329 people registered with the practice.

More information

Depression, anxiety and long term conditions. Linda Gask Professor of Primary Care Psychiatry University of Manchester

Depression, anxiety and long term conditions. Linda Gask Professor of Primary Care Psychiatry University of Manchester Depression, anxiety and long term conditions Linda Gask Professor of Primary Care Psychiatry University of Manchester Depression and LTCs People with LTCs are twice as likely than other adults to suffer

More information

Time to Act Urgent Care and A&E: the patient perspective

Time to Act Urgent Care and A&E: the patient perspective Time to Act Urgent Care and A&E: the patient perspective May 2015 Executive Summary The NHS aims to put patients at the centre of everything that it does. Indeed, the NHS Constitution provides rights to

More information

Practical Problem Solving Dr. Chris Williams

Practical Problem Solving Dr. Chris Williams Practical Problem Solving Dr. Chris Williams Overcoming Depression A Five Areas Approach 2 Acknowledgement Practical Problem Solving is part of a longer self-help workbook called Overcoming Depression:

More information

CEDAR. Clinical Education Development and Research. Goal Setting. in Low Intensity CBT (Physical Health Series) Paul Farrand & Joanne Woodford

CEDAR. Clinical Education Development and Research. Goal Setting. in Low Intensity CBT (Physical Health Series) Paul Farrand & Joanne Woodford CEDAR Clinical Education Development and Research Goal Setting in Low Intensity CBT (Physical Health Series) Paul Farrand & Joanne Woodford 1 Acknowledgement: This booklet is based on the material included

More information

Paediatric Outpatient Survey 2011

Paediatric Outpatient Survey 2011 Paediatric Outpatient Survey 2011 States of Jersey Health & Social Services August 2011 Final Report www.pickereurope.org https://www.picker-results.org Copyright 2011 Picker Institute Europe. All rights

More information

Patient Participation Reporting Template 2014-2015

Patient Participation Reporting Template 2014-2015 Patient Participation Reporting Template 2014-2015 Practice details: Minchinhampton Surgery Stage one validate that the patient group is representative Demonstrates that the PRG is representative by providing

More information

Monterey County Behavioral Health 2013 Satisfaction Survey Outcomes

Monterey County Behavioral Health 2013 Satisfaction Survey Outcomes SERVICE AREA - DUAL DIAGNOSIS TREATMENT DTH Co-occuring Disorder SD (BVCSOCSDV) DTH Santa Lucia (CDCSOC) Youth Surveys High Performing Indicators (75% and above) Low Performing Indicators (below 75%) Positive

More information

Patient Participation Directed Enhanced Service 2012/13

Patient Participation Directed Enhanced Service 2012/13 Patient Participation Directed Enhanced Service 2012/13 Abbey View Medical Centre Report This report summarises the work that the Abbey View Patient Reference Group has undertaken during the last 12 months.

More information

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template

Annex C Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Arden, Herefordshire and Worcestershire Area Team Patient Participation Enhanced Service 2014/15 Reporting Template Practice Name: Whitehall Medical Practice Practice Code: M84004 1. Prerequisite of Enhanced

More information

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template

Patient Participation Enhanced Service 2014/15 Annex D: Standard Reporting Template Practice Name: Kings Road Medical Centre Practice Code: E87063 London Region North West Area Team Complete and return to: england.lon-nw-claims@nhs.net by no later than 31 March 2015 Signed on behalf of

More information

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice

COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice COMMENTS RECORDED FROM PATIENT SURVEY December 2011 Whole Practice ~I would just like to say whenever I have to phone Pepys Ave surgery, whoever you speak to, always answers in a really pleasant manner.

More information

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice

NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice NHS Western Isles Learning Disabilities Collaborative Celebrating Good Practice This report is about the work of the NHS Western Isles collaborative. A collaborative are people and groups that work together.

More information

Patient survey results and Action Plan 2011-2012

Patient survey results and Action Plan 2011-2012 Dr Seal Dr Hughes Dr Wedner Dr Margutti Dr Thomson The Station Practice Station Plaza Medical Centre Station Approach Hastings East Sussex TN34 1BA Tel 1424 464756 Fax 1424 464757 Patient survey results

More information

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities

NHS Constitution The NHS belongs to the people. This Constitution principles values rights pledges responsibilities for England 21 January 2009 2 NHS Constitution The NHS belongs to the people. It is there to improve our health and well-being, supporting us to keep mentally and physically well, to get better when we

More information

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+

THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ THE ROWANS SURGERY MEDICAL HISTORY QUESTIONNAIRE MALE & FEMALE 18+ Surname: First Name: Date of Birth: NHS Number: / / Mobile Telephone No: Male / Female If you wish to sign up for Vision On-Line services

More information

Sterman Counseling and Assessment

Sterman Counseling and Assessment Information for Clients Welcome to Sterman Counseling and Assessment. We appreciate the opportunity to be of assistance to you. This packet answers some questions about therapy services. It is important

More information

Whistleblowing case studies

Whistleblowing case studies Whistleblowing case studies With friends like these... Food for thought Local hero Jumping the gun Safety first Contents With friends like these... With friends like these... 1 Food for thought 2 Local

More information

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk

Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk 24th March 2013 Drs Beales, Crowley, Strachan & Navamani North Road Surgery, 77 North Road, Kew, Richmond, TW9 4HQ www.northroadsurgery.nhs.uk Introduction North Road Surgery This report summarises the

More information

Opioid Treatment Program Participant Satisfaction Survey

Opioid Treatment Program Participant Satisfaction Survey Opioid Treatment Program Participant Satisfaction Survey Please complete the following information prior to completing the survey. Gender: Male Female Transgender Race: African American Caucasian Hispanic

More information

HEALTHWATCH AND NHS COMPLAINTS ADVOCACY AN UPDATE ON THE IMPLEMENTATION OF SERVICES IN BEXLEY

HEALTHWATCH AND NHS COMPLAINTS ADVOCACY AN UPDATE ON THE IMPLEMENTATION OF SERVICES IN BEXLEY HEALTH OVERVIEW AND SCRUTINY COMMITTEE 7 APRIL 2014 HEALTHWATCH AND NHS COMPLAINTS ADVOCACY AN UPDATE ON THE IMPLEMENTATION OF SERVICES IN BEXLEY 1. INTRODUCTION The Health & Social Care Act 2012 transferred

More information

cpd completed examples

cpd completed examples ContinuingprofessionalDEVELOPMENT a guide to getting started Example 1 cpd completed examples reflection Name of entry: Stepping up asthma treatment Date Identified: 6/6/2005 What do you want to learn

More information

Gossops Green Medical

Gossops Green Medical Gossops Green Medical Standard Reporting Template Patient Participation DES 2014/15 Surrey & Sussex Area Team Practice Name: Gossops Green Medical Practice Code: H82033 Signed on behalf of practice: Helen

More information

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group).

40% of the group are aged 44 to 59 (Practice as a whole 33.6% for this age group). Patient Participation Group Report 2013/2014 Component: 1 After the patient participation group s inception in 2011 we meet on a regular basis to discuss patient issues and Practice improvements with the

More information

Danetre Medical Practice Advance Directives Protocol

Danetre Medical Practice Advance Directives Protocol Danetre Medical Practice Advance Directives Protocol Introduction The term Advance Directive (AD) (sometimes known as a Living Will ) means a statement explaining what medical treatment an individual would

More information

A step by step guide to making a complaint about the NHS

A step by step guide to making a complaint about the NHS A step by step guide to making a complaint about the NHS Please read this first Are you worried or unhappy about your current healthcare or treatment of that of a loved one? If you are then it may be more

More information

Annex D: Standard Reporting Template

Annex D: Standard Reporting Template Annex D: Standard Reporting Template Practice Name: Cromwell Place Surgery Practice Code: D81030 Cambridgeshire & Peterborough CCG Area Team 2014/15 Patient Participation Enhanced Service Reporting Template

More information

LOCAL PATIENT PARTICIPATION REPORT

LOCAL PATIENT PARTICIPATION REPORT LOCAL PATIENT PARTICIPATION REPORT Practice Name: Granville Medical Centre Y code: Y00918/ Redbridge 1 Establish a Patient Reference Group (PRG) comprising only of registered patients The table below reflects

More information

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014

STONEHILL MEDICAL CENTRE PATIENT PARTICIPATION GROUP REPORT AND ACTION PLAN 2013/2014 Introduction Stonehill Medical Centre lies in Farnworth and is part of the South East Cluster of Bolton and has 13,800 patients. The practice operates to CQC Standards. We have four GP Partners, Drs B

More information