Winning in the New Legal Economy: What Profitable Firms Are Doing to Keep Their Competitive Edge
|
|
|
- Ashlee Franklin
- 8 years ago
- Views:
Transcription
1 Winning in the New Legal Economy: What Profitable Firms Are Doing to Keep Their Competitive Edge September 11, 2015 State Capital Group Legal 2015 Annual Meeting
2 Winning in the New Legal Economy: What Profitable Firms Are Doing to Keep Their Competitive Edge Moderator: Daniel Ronesi Director of Business of Law Services 2
3 Goals for Today Review current trends in today s legal market Hear from law firm leaders on their personal experiences and individual firm s successes Active participation with panel discussion 3
4 WINNING IN THE NEW LEGAL ECONOMY 4
5 We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don't let yourself be lulled into inaction. -Bill Gates, Microsoft 5
6 Over the Past Decade Client Demands Economic Pressures Change in the Model Total corporate non-legal costs increased by 20%... but spending on large law firms increased 75%! Flat spending squeezing law firm billing rates 6
7 What Clients Want Cost predictability Transparency Cost savings Increased efficiency Risk sharing VALUE 7
8 Shift in Demand Curve Clients driving firms strategic initiatives: o Project management o Matter budgeting o Client teams o Technology innovations o New strategic business roles Increased use of RFPs, price becoming the overriding factor in choosing counsel 8
9 What Firms Can Gain Stronger client relationships / gain in trust Hour / staffing / revenue / cost predictability Adherence to budget / accountability Increased profitability Competitive advantage Flexibility Increase transparency 9
10 In its simplest form.. How much can we charge? How much does it cost us? How can we maximize the spread? 10
11 Legal Process Outsourcing (LPO) According to Wikipedia: The practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company Discovery Document review Patent searches Etc. 11
12 Trends in Profitability 2014 Altman Weil Survey of 304 firms 56% of firms reported that they were either as profitable or more profitable when using non-hourly rates (vs hourly pricing) More significantly, 73% of firms that used AFAs proactively reported they maintained or increased profits (vs reactive firms) Profitable firms who used AFAs proactively reported 3x the profits over firms who were reactive 11
13 Profit = Compensation = Happy Partners * Copyright 2014 Major, Linsdey & Africa LLC 13
14 Driving Collaboration Are you encouraging (compensating) the right behavior? Partner insight on client originations Managing client attrition Breadth % Lost 1 area of law > 35% 2 3 areas of law < 15% 4 5 areas of law < 5% * Courtesy of Redwood Analytics Think Tank 14
15 Rise of the ABS 15
16 What is an Alternative Business Structure? 2007 Legal Services Act o Allows non-lawyers to own law firms o Allows for external capital o Allows for non-lawyer management 16
17 What is an Alternative Business Structure? 17
18 What is an Alternative Business Structure? 18
19 In Closing Unprecedented pressure from clients, forcing firms to change how they are doing business Technology helping firms become more efficient and proactive to client demands while also enabling new entrants to challenge firms for business With an evolving strategy, firms can be successful in this economy 19
20 Panel Discussion Dwight Drake Partner Nelson Mullins Riley & Scarborough Kevin Hayes Partner / Government Relations Team Leader Adams and Reese Bill Moreau Partner / Higher Education Practice Group Chair Barnes and Thornburg 20
21 Winning in the New Legal Economy: What Profitable Firms Are Doing to Keep Their Competitive Edge September 11, 2015 State Capital Group Legal 2015 Annual Meeting
Legal Project Management (LPM) Patricia J. Williams, PMP
Legal Project Management (LPM) Patricia J. Williams, PMP What law firms do: Provide professional legal services to companies and people. Advise clients on legal issues and represent clients in adversarial
2013 TAGLaw International Conference. Legal Project Management : A New Model for Enhancing Profitability & Competitive Edge
2013 TAGLaw International Conference Legal Project Management : A New Model for Enhancing Profitability & Competitive Edge Susan Raridon Lambreth, Principal, LawVision Group Founder, Legal Project Management
Stand on the Sidelines, or Boost Competitiveness?
Stand on the Sidelines, or Boost Competitiveness? How to Make Bold Moves on the New Insurance Playing Field By Ravi Malhotra The insurance playing field will look dramatically different in a digitally
The Lien Resource. Why Outsource Medical Liens & Healthcare Reimbursement?
1 2 The Lien Resource Why Outsource Medical Liens & Healthcare Reimbursement? Eliminate the cost and time-drain of resolving liens in-house at no additional cost to your firm; Increase the likelihood of
Legal Project Management
Legal Project Management Where the Rubber Meets the Road Legal Project Management (LPM) provides a framework of accountability, transparency, predictability and ultimately less cost. If you are interested
The Top Ten LexisNexis Consultants You Should Know
Thought Leadership Track About the Presenters Chris Burgess Consultant, Business of Law Chris is a Consultant with LexisNexis Redwood Analytics Division. He has worked with many firms to develop and improve
The Recruitment Quotient:
ADP Research Institute The Recruitment Quotient: Raising Your Talent IQ Contents 3 Introduction 4 Candidates Expectations: Higher Than You Might Expect 5 Employment Brands, Social Media, and the Consumerization
Terminal Services vs. Remote Desktop Connection in Windows 2000 and Windows 2003. White Paper
Terminal Services vs. Remote Desktop Connection in Windows 2000 and Windows 2003 White Paper Copyright Decipher Information Systems, 2005. All rights reserved. The information in this publication is furnished
Built by the clients, for the clients. Utilizing Contract Attorneys for Document Review
Built by the clients, for the clients Utilizing Contract Attorneys for Document Review Ashish Prasad, Esq. October 27, 2014 Table of Contents Introduction... 3 Ethical Issues... 3 Staffing of Reviewers...
OCTOBER 23 GLOBAL SIMULCAST ABALEADLAW.COM SIMULCAST SITE GUIDE AN EVENT BY
OCTOBER 23 GLOBAL SIMULCAST ABALEADLAW.COM AN EVENT BY SIMULCAST SITE GUIDE The ABA Law Practice Division in conjunction with the National Conference of Bar Presidents is offering a new and unique experience
BI 2015: View of the Future of Intelligence in Firms
BI 2015: View of the Future of Intelligence in Firms Audrey Mungal Director, Redwood Analytics Product Management 2012 Redwood Analytics User Conference Analysis. Insight. Action. BI 2015: View of the
Why Outsource Your USP?
Why Outsource Your USP? Sarah Metcalfe Customer Service Manager, SureFlap Ltd. 1 st October, 2014 Email: s.metcalfe@sureflap.co.uk Phone: 01954 266003 Twitter: @AskSureFlap Who are SureFlap? I can't think
ASAE s Job Task Analysis Strategic Level Competencies
ASAE s Job Task Analysis Strategic Level Competencies During 2013, ASAE funded an extensive, psychometrically valid study to document the competencies essential to the practice of association management
2013 Law Firms in Transition. An Altman Weil Flash Survey
2013 Law Firms in Transition An Altman Weil Flash Survey 2013 Law Firms in Transition An Altman Weil Flash Survey by Thomas S. Clay Copyright 2013 Altman Weil, Inc. All rights reserved. No part of this
Copyright 2013 wolfssl Inc. All rights reserved. 2
- - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.
2015 Law Firms in Transition. An Altman Weil Flash Survey
2015 Law Firms in Transition An Altman Weil Flash Survey 2015 Law Firms in Transition An Altman Weil Flash Survey Contributing Authors Thomas S. Clay Eric A. Seeger Copyright 2015 Altman Weil, Inc. All
Advisor Succession Planning
Wealth and Asset Management Service Spotlight Advisor Succession Planning Managing the retirement of Baby Boomer advisors 1 As few as 29% of advisors have a succession plan in place or are ready for implementation
Analytical CRM solution for Banking industry
Analytical CRM solution for Banking industry Harbinger TechAxes PVT. LTD. 2005 Insights about What are the reasons and freq. for a customer contact? What are my product holding patterns? Which of my are
Implementing Application Security Using the Microsoft.NET Framework
!"#! $ &' This presentation is for informational purposes only. Microsoft makes no warranties express or implied in this summary. 1 !"! $( ""# ' "# ' " "# ( ) #! *"$ ( + ' ' ' "- # ' '. )'' '' ' '' " '"
Pricing for Profit with Project Management & Process Improvement
Pricing for Profit with Project Management & Process Improvement Presented by Timothy B. Corcoran FM03 10/2/2015 10:30 AM - 12:00 PM The handouts and presentations attached are copyright and trademark
In this article we will highlight some ideas of tactics that you could leverage to measure your marketing ROI.
Moneyball and the art of finding more patients. By Scott Waddell It has been close to 100 years since John Wanamaker famously said Half the money I spend on advertising is wasted; the trouble is I don't
PROVIDING EXCELLENT SERVICE - BENCHMARKING DATA FOR SMALL CALL CENTERS Product No. 10053
PROVIDING EXCELLENT SERVICE - BENCHMARKING DATA FOR SMALL CALL CENTERS Providing Excellent Service - Benchmarking Data for Small Call Centers Abstract Capitalize on benchmarking data to compare and contrast
Legal project management: An opportunity for firms to gain a competitive advantage
This is a chapter from the book 2020 Vision: The Future of Legal Services, 2nd Edition, which was published by the Ark Group in the fall of 2015. Additional information about the book appears at the end
The Accenture Innovation Index
The Accenture Innovation Index 2013: Key Findings Innovation enables businesses to be more productive, efficient and grow faster, resulting in competitive economies. These economies respond better to change,
A Binary Tree SMART CTO Webinar. Analyzing and Rationalizing Big Data in Messaging
A Binary Tree SMART CTO Webinar Analyzing and Rationalizing Big Data in Messaging Who is Binary Tree? A Developer of Enterprise Email Migration Software Provides highest level of fidelity, performance
Using Value-Based Billing To Align Outside Counsel and Client Incentives
Using Value-Based Billing To Align Outside Counsel and Client Incentives Presentation for National Constitutional Center September 15, 2010 Rob Lipstein Crowell & Moring LLP Washington, DC Agenda 1. Trends
Level the Playing. Presented by Elaine Orler Talent Function Group, LLC. Sponsored by Hodes iq
Level the Playing Field: Recruiting Like Field: Recruiting Like the Big Guys Presented by Elaine Orler Talent Function Group, LLC Sponsored by Hodes iq Talent Function Group Talent Function is a consultancy
DELIVERED WITH LOGIC.
DELIVERED WITH LO. MANAGE YOUR BUSINESS, DRIVE GROWTH, AND ADAPT TO CHANGE Delivered with Logic. ogic. ogic, Inc. is a SAP Business ByDesign master valueadded reseller and solution and implementation partner.
Contents: Creating Great Practice Groups. Workbook Excerpts. Practice Group Leader Job Description
Contents: Practice Group Leader Job Description Practice Management Professional Roles and Responsibilities Practice Group Leader Performance Evaluation Form Practice Group Performance Scorecard Creating
Now you can reach. new heights. with... Retirement Plan Sales & Service Guide. AdvisorEdge Consultant: 800-524-401k, option 3
Now you can reach new heights with... Retirement Plan Sales & Service Guide AdvisorEdge Consultant: 800-524-401k, option 3 Get the Edge on Your Competition What is AdvisorEdge? Benefit Consultants Group
Transform the economics of IT, unlock the business value Managed Services
Transform the economics of IT, unlock the business value "Avanade has become a trusted partner. They understand our business and they continue to offer advice and solutions that keep our systems in tune
The Changing Legal Industry
The Changing Legal Industry Hiring an E-Discovery Expert Can Make Sense AND Save Money Managed E-Discovery If you aren t an expert in e-discovery that s okay In a recent e-discovery ruling Delta airlines
Survey of more than 1,500 Auditors Concludes that Audit Professionals are Not Maximizing Use of Available Audit Technology
Survey of more than 1,500 Auditors Concludes that Audit Professionals are Not Maximizing Use of Available Audit Technology Key findings from the survey include: while audit software tools have been available
Organisational Inoculation. Chris Phillips Manager People & Performance
Organisational Inoculation Chris Phillips Manager People & Performance Leadership The only way to safeguard your organisation from the diseases that can break it apart from within and without is through
Moving the Contact Center to the Cloud? Consider the Options
Moving the Contact Center to the Cloud? Consider the Options DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics - market research and consulting services, predicts
More Strategic, Less Tactical: The Emerging HR Leader
Paula M. Farmer, Facilitator Human Resources Leadership Consultant pmfaith Consulting, Inc. www.pmfaithconsulting.com 615-977-8997 More Strategic, Less Tactical: The Emerging HR Leader State of Tennessee,
Information Governance & Records Management for Today's World
May 19-22, 2014, Toronto ON Canada Information Governance & Records Management for Today's World Presented by Colin Cahill LI22 5/20/2014 1:15 PM - 2:45 PM The handouts and presentations attached are copyright
Optimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement
Optimizing the Source to Contract Process to Maximize and Lock in Savings Patrick Eckhert Cardinal Health Head of Indirect Procurement Program Goals and Overview Goal Share our strategy and approach for
Optimizing the Value of the Commercial Web Channel
Optimizing the Value of the Commercial Web Channel April 13, 2011 PRESENTED BY: Jacob Nygren, CTP 2011 Treasury Strategies, Inc. All rights reserved. Agenda 1. Assessing the Landscape 2. Three Key Ideas
How To Be A Better Discovery Company
DISCOVER BETTER Predictive Coding Document Review Technology Services Managed Services BETTER DISCOVERY BEGINS HERE. There s a better way to do discovery. It starts with us. Led by lawyers, technologists
EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY
EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY The aspirations of the people of Victoria for environmental quality shall drive environmental improvement Environment Protection Act 1970
The Client Relationship Cycle: A Client Feedback-Based Approach to Matter Management
The Client Relationship Cycle: A Client Feedback-Based Approach to Matter Management Sharon Quaintance, Senior Director, HBR Consulting David Cambria, Global Director of Operations for Law, Archer Daniels
How the Use of Video Collaboration is Transforming the Legal World
White Paper How the Use of Video Collaboration is Transforming the Legal World Access to video means that legal experts can work for any customer in the world and handle interviews and research from any
MARKETING: THE NEXT GROWTH AREA FOR OUTSOURCING IN HIGH TECHNOLOGY COMPANIES
MARKETING: THE NEXT GROWTH AREA FOR OUTSOURCING IN HIGH TECHNOLOGY COMPANIES Created by: Stage 4 Solutions, Inc. Tel: (408) 868-9739 Web site: www.stage4solutions.com August 2006 Copyright 2006 Stage 4
See how social media listening and engagement can help your business
See how social media listening and engagement can help your business In a socially connected world, engagement with your customers can happen anywhere or anytime. Microsoft Social Engagement puts powerful
A new Breed of Managed Hosting for the Cloud Computing Age. A Neovise Vendor White Paper, Prepared for SoftLayer
A new Breed of Managed Hosting for the Cloud Computing Age A Neovise Vendor White Paper, Prepared for SoftLayer Executive Summary Traditional managed hosting providers often suffer from issues that cause
Inside Counsel Perspectives
Inside Counsel Perspectives PANELISTS: JENNIFER WUAMETT, VP & CHIEF IP COUNSEL, FREESCALE SEMICONDUCTOR, INC. NESTOR HO, VP & GENERAL COUNSEL, SILICON LABORATORIES INC. MODERATOR: CHRIS BENSON, PARTNER,
Best Practices. of Elite Advisors EXECUTIVE SUMMARY. The Wealth Management Edge. An Industry Intelligence Report from
SM Best Practices of Elite Advisors The Management Edge EXECUTIVE SUMMARY BY PATRICIA J. ABRAM, JOHN J. BOWEN JR. AND RUSS ALAN PRINCE An Industry Intelligence Report from BEST PRACTICES OF ELITE ADVISORS
Vital topics. A series of four workshops on the latest client relationship management approaches of the worlds most successful law firms
A series of four workshops on the latest client relationship management The latest client relationship approaches of the world s most successful law firms The last few years have created a tough competitive
Improving Quality And Bending the Cost Curve: Strategies That Work
Improving Quality And Bending the Cost Curve: Strategies That Work Lewis G. Sandy MD SVP, Clinical Advancement, UnitedHealth Group UnitedHealth Center for Health Reform and Modernization AcademyHealth
2014 Law Firms in Transition. An Altman Weil Flash Survey
2014 Law Firms in Transition An Altman Weil Flash Survey 2014 Law Firms in Transition An Altman Weil Flash Survey Contributing Authors Thomas S. Clay Eric A. Seeger Copyright 2014 Altman Weil, Inc. All
2011 Landing Page Optimization New research and insights on maximizing the ROI of your website traffic
BENCHMARK REPORT 2011 Landing Page Optimization New research and insights on maximizing the ROI of your website traffic Landing Page Optimization Benchmark Report New research and insights on maximizing
HP Master ASE Data Center and Cloud Architect
HP ExpertOne Frequently Asked Questions (FAQ) HP Master ASE Data Center and Cloud Architect certification FAQ December 2014 What are the steps to certification? Why is the application the first step of
Ask the Customer Experience Experts
1 Ask the Customer Experience Experts How the sum of all experiences impacts the bottom line How would you define customer experience? Is it the same as customer service? Does it refer to an interaction
Business Intelligence. Technology Innovation and Business Solutions
Introductions Tyler Sherman :: CEO, Motivity Solutions» Defining» How business intelligence is being used by mortgage bankers today Jim Connell :: CIO, Sierra Pacific Mortgage» Defining your scorecard»
Analytics for Oil & Gas
Analytics for Oil & Gas Table of Contents Project Delivery. 3 Sales & Operations. 5 Resources. 8 Finance. 10 Contact Us. 14 2 Are you tracking and maximizing the profitability of every project? Don t let
Overcoming Human Resource Limitations: Appropriate Use of Virtual Agents in Accounts Receivable and Collections WHITE PAPER
Overcoming Human Resource Limitations: Appropriate Use of Virtual Agents in Accounts Receivable and Collections WHITE PAPER Revised July, 2013 Contents Introduction... 2 Human Resource Challenges... 2
Data Analyst and Operations Administrator
American Support Data Analyst and Operations Administrator Overview & Responsibilities 01 March 2011 Position Title: Department: Branch: Location: Reports To: Direct Reports: Consults With (Works With
eops 2010: Electronic Discovery Operational Parameters Survey Executive Summary April, 2010
eops 2010: Electronic Discovery Operational Parameters Survey Executive Summary April, 2010 Better information will make E-Discovery more efficient. The multi-billion dollar electronic discovery market
Executive Summary. 3 Attracting ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Visa Small Business REPORT AUGUST 0 Spend Insights Visa Small Business Spend Insights monitors the economic confidence of U.S. small business owners by analyzing Visa Business card spend data and responses
The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we?
The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. COGNIZANT AT A GLANCE In this increasingly dynamic business environment,
BUSINESS CASE The SaaS (R)Evolution in Healthcare Recovery
BUSINESS CASE The SaaS (R)Evolution in Healthcare Recovery 3 Ways Software-as-a-Service (SaaS) Improves Healthcare Recovery Results in Less Time, at a Lower Cost Discovery Health Partners 2012 Healthcare
National Association of State Comptrollers. Architecting a New State Operating Model for the Future. March 12, 2015
National Association of State Comptrollers Architecting a New State Operating Model for the Future March 12, 2015 The world around us is changing at a dizzying pace. 2 National Association of State Comptrollers
Callidus Software Investor Presentation Name: first, last Leslie Stretch CEO Date Ron Fior CFO
Callidus Software Investor Presentation Name: Leslie Stretch first, last CEO Date Ron Fior CFO Safe Harbor Statement Some of the comments we will make today are forward-looking statements. They are based
Benchmark yourself with your peers in positioning IT Services
Benchmark yourself with your peers in positioning IT Services Contents Introduction Executive Summary Survey Results Demographics IT service notion Charging for IT services Outsourcing IT services Governance
HRO Today, Dublin Julie Fernandez, ISG (formerly TPI)
Bringing Order to Global Payroll Chaos Panel Discussion HRO Today, Dublin Julie Fernandez, ISG (formerly TPI) 15 November 2012. No part of this document may be reproduced in any form or by any electronic
Production Functions
Short Run Production Function. Principles of Microeconomics, Fall Chia-Hui Chen October, ecture Production Functions Outline. Chap : Short Run Production Function. Chap : ong Run Production Function. Chap
Buyers, Influencers And Gatekeepers
NOT FOR REPRINT Click to Print or Select 'Print' in your browser menu to print this document. Page printed from: New York Law Journal Buyers, Influencers And Gatekeepers Firms must learn the ins and outs
M A N A G I N G C O N U S U L T A N T
UNDERSTANDING MANAGED SERVICES RUSS HENDERSON M A N A G I N G C O N U S U L T A N T AGENDA Define Compare Implement DEFINE DEFINE Managed Services is the proactive management of an IT asset or object,
Change Management Trends in Governance Structures
Change Management Trends in Governance Structures Cheryl Yaeger BenchMark Consulting International OVERVIEW Financial institutions are operating in a very dynamic marketplace today; this requires the ability
How Maps Can Help You Visualize and Understand Management Data
How Maps Can Help You Visualize and Understand Management Data By Rees Morrison Altman Weil, Inc. Copyright 2015 Altman Weil, Inc., Newtown Square, PA, USA All rights for further publication or reproduction
Navigating to tomorrow: Serving clients and creating value PwC, Global Private Banking and Wealth Management Report 2013 PMAC Canada 26 November 2013
Navigating to tomorrow: Serving clients and creating value, Global Private Banking and Wealth Management Report 2013 PMAC Canada 26 November 2013 Key themes and strategic priorities 1 2 3 Pervasive regulatory
Fáilte Ireland Sales Academy. The Fáilte Ireland International Sales Management Programme The Fáilte Ireland Sales Excellence Programme
Fáilte Ireland Sales Academy The Fáilte Ireland International Sales Management Programme The Fáilte Ireland Sales Excellence Programme PROGRAMME OVERVIEW The very best tourism professionals are strategically
LAWYER-NONLAWYER BUSINESS VENTURES: A LIMITED AFFAIR. By: Devika Kewalramani
LAWYER-NONLAWYER BUSINESS VENTURES: A LIMITED AFFAIR By: Devika Kewalramani The practice of law is a profession, not a business. One practical application of this tenet is that the New York Rules of Professional
If You Live in West Virginia and Paid an Extra Fee When You Had Your Oil Changed,
THE CIRCUIT COURT OF MINGO COUNTY, WEST VIRGINIA If You Live in West Virginia and Paid an Extra Fee When You Had Your Oil Changed, You Could Benefit from a Class Action Settlement. A court authorized this
Health, safety, environmental, quality & risk management software that moulds to your needs...
Health, safety, environmental, quality & risk management software that moulds to your needs... Everything. In one place. In a nutshell. What is IsoMetrix? Plan, do, check, act & review simplified Some
Best Practices in Workforce Demand Forecasting
Best Practices in Workforce Demand Forecasting The Vision for Intelligent Performance TM In 1997, Dr. Jac Fitzenz published the book The Eight Practices of Exceptional Companies based on his studies at
EMPLOYEE BENEFITS. Collaborate. Innovate. Elevate.
EMPLOYEE BENEFITS Collaborate. Innovate. Elevate. In today s corporate world, business and HR managers at companies of all sizes are being asked to do more when it comes to employee benefits. To provide
Sales Reporting and Analytics. Scott Miller May 19, 2015
Sales Reporting and Analytics Scott Miller May 19, 2015 Sales Operations Overview Pricing Contracting Reporting/Analytics Compensation/Crediting Deal Review Reconciliation Staffing/Headcount Identify Selling
INOVIES IMAGINATION EXPLORED! Our Portfolio of Services BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING
INOVIES IMAGINATION EXPLORED! BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING Inovies is a Global Provider of Information Technology, Consulting and Business Process Outsourcing services located in Hi-tech City,
KPIs and Improving Profitability with Business Intelligence SCOTT RANDALL ADVANCED LEGAL WWW.ADVANCEDLEGAL.COM
KPIs and Improving Profitability with Business Intelligence SCOTT RANDALL ADVANCED LEGAL WWW.ADVANCEDLEGAL.COM The Business of Law Has Changed Law Firm Growth is Flat Realized Rates are Declining Competition
Management Software for Local Government Legal Offices Page 2 of 9
Management Software for Local Government Legal Offices: What s Out There, How it Works, and How to Find the Right Software for Your Office by Barbara Drake Presented at the International Municipal Lawyers
Transform your customer relationships. Avanade Customer Relationship Management Services
Transform your customer relationships Avanade Customer Relationship Management Services The opportunity to improve business results with solutions that drive better customer relationships and insights
Transforming Labor Management through Cross-Departmental Collaboration. Challenges. Internal Solutions. SSM Health Care St. Louis.
Transforming Labor Management through Cross-Departmental Collaboration A Case Study of SSM Health Care - St. Louis In 06 SSM Health Care-St. Louis began a journey to transform their system from a collection
Selecting a Population Health Management Vendor: Taming the Wave
Selecting a Population Health Management Vendor: Taming the Wave A White Paper February 2015 Impact Advisors LLC 400 E. Diehl Road Suite 190 Naperville IL 60563 1-800- 680-7570 Impact- Advisors.com Introduction
How To Manage An In House Legal Team
December 2014 A Guide for General Counsel Structuring your legal team contents: THE TEAM 03 THE STRUCTURE 04 RISK AND COMPLIANCE 07 LEVEL AND NATURE OF OUTSOURCING 08 FUNCTIONS 09 SUPPORT SERVICES 10 CONCLUSION
BEST PRACTICES FOR SOCIAL CUSTOMER SERVICE. ebook
BEST PRACTICES FOR SOCIAL CUSTOMER SERVICE ebook ADOPTION OF SOCIAL CUSTOMER CARE JUMPS What Department Owns Social Media Engagement? The debate over which internal department owns social media continues
Driving Top-line Growth with Live Chat: Best Practices from Top Brands
A FROST & SULLIVAN EXECUTIVE SUMMARY Driving Top-line Growth with Live Chat: Best Practices from Top Brands In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/chat MARKET
New Channels Create New Growth Opportunities for Insurers. North American Insurance Distribution Survey Findings
New Channels Create New Growth Opportunities for Insurers North American Insurance Distribution Survey Findings Introduction After a period marked by disruption of the financial systems and heightened
75% On the Record. Is Your Organization s Records Management Program Providing High Value or High Risk?
Records Management SUrvey Report 75% of Most Respondents Said a Senior Executive Oversees the Records Program On the Record Is Your Organization s Records Management Program Providing High Value or High
Thought Leadership Catalog
Thought Leadership Catalog Looking for a great presentation? Look no further. Traveling Coaches was named ILTA s 2012 Vendor Thought Leader of the year for a reason. And in this catalog, you ll find plenty
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance
2007 Executive Survey Report: Insights Into Optimizing Contact Center Performance A global overview of how contact centers around the world optimize efficiency, revenue and customer satisfaction Introduction
Sutherland Global Services Achieves Work-at-Home Success with Intelligent Agile Scheduling
Sutherland Global Services Achieves Work-at-Home Success with Intelligent Agile Scheduling Established in 1986, Sutherland Global Services is a global provider of business process and technology management
Global Financial Institution Selects Software-Defined Data Center
Selects Software-Defined Data Center VMware Accelerate Advisory Services recommends a software-defined data center (SDDC) architecture that delivers substantial operating savings as much as 75 percent
VANCOUVER MARKET DEMANDING GROWTH VANCOUVER EMPLOYERS DEMANDING PROFESSIONALS
hays.ca VANCOUVER MARKET DEMANDING GROWTH VANCOUVER EMPLOYERS DEMANDING PROFESSIONALS The VRCA 2013 Salary Guide ABOUT THE GUIDE The VRCA Salary Guide aims to provide a cross section of average salaries,
Insurance Labor Market Study
February 2015 Insurance Labor Market Study The Jacobson Group and Ward Group conducted a study to investigate hiring trends within the insurance industry. The following presents the findings of an Insurance
Medical College of Virginia Physicians Professional Liability Program
Medical College of Virginia Physicians Professional Liability Program John W. Seeds, MD Professor and Chair, Ob/Gyn Carl Gattuso Senior Executive Vice President VCUHS Who are we? John W. Seeds, MD- Chair
Talent DNA that drives your business
Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment
Solve Your Toughest Challenges with Data Mining
IBM Software Business Analytics IBM SPSS Modeler Solve Your Toughest Challenges with Data Mining Use predictive intelligence to make good decisions faster Solve Your Toughest Challenges with Data Mining