ICT Services 2015/16 Strategy & Opportunities

Transcription

1 ICT Services 2015/16 Strategy & Opportunities 2015 Atlantic Provinces Reverse Trade Show October 2015

2 OverView Changes Year in Review Strategy Opportunities Discussion

3 Changes

4 Changes Government Departments IT staff join Growth from 230 people to 458 people Budget: $105m Planning for Health IT transition

5 Services Client Services (e.g., Service Desk, PCs, Phones) Communications and Technology (e.g., Data Centre, Network) Business Applications (e.g. Registries, Case Mgt) Corporate Applications (e.g., SAP, ) Information Access and Privacy (e.g., FOIPOP, Privacy) Security (e.g., Policy, Vulnerability Assessments) Information Services (e.g., Records Mgt, Open Data, GIS, Analytics ) Business Services and Strategy (e.g., Risk Mgt, BCP, DRP, Project Mgt, Strategy, Client Relationship Mgt) Transformation (e.g., Shared Services)

6 Year in Review

7 Mobility Mobile Workforce BYOD WI-FI Information Open Data Digitization Strategy Data classification Connectivity Collaboration Spaces Unified Communications Cloud Shared Services Transition Enable Transform

8 Last Year s focus - Update Mobile Wireless RFP WI-FI; Cellular RFP not issued yet Customer Experience Continues under ITSM increased scope June 2017 Signet Identity & Access Multi-phases, continues on track July 2016

9 Last Year s focus - Update SIEM RFP not launched as yet focused on other cyber priorities IT Service Continuity Strategy complete, preparations continue Jul 2017 Network Upgrade effort well underway on target for completion Mar 2016

10 Strategy

11 Vision and Mission Client Focus Easily accessible, timely and relevant services provided by knowledgeable staff, founded on innovation, resulting in a positive experience for our clients. A team that drives to the root understanding of business needs, and can translate those needs into value added business solutions through quality support and services. Quality Focus on effectiveness of service, continuous improvement, efficiency and doing what we do well. A team that measures progress and eagerly seeks and shares feedback from clients, drives to continuous improvement, and communicates value. VISION: Service Excellence MISSION: Deliver effective and sustainable Shared Services People We are all part of a team, we are key to our collective and individual success - we respect and support each other Sustainable Delivering services that are effective, efficient and sustainable over the long term. Creating opportunities for new partnerships and relationships to enhance how services are delivered. Supporting new economic opportunities for the province.

12 Strategic Drivers External Government 12 Fiscal realities Government priorities Economic growth Public More digital services Open government/ Access to Information Protection of personal information ICT Services Rapid technology changes More XaaS offerings Greater competition for skilled people IT Industry Clients Digital solutions support business objectives Easy, reliable, secure and cost effective services Client focus services and relationships

13 Strategic Drivers External (cont.) Technology

14 Strategic Drivers Internal Efficiencies Adding Value Focus on strategy, vendor, and relationship management Reduce time-consuming operational tasks Innovation 14 Modernize technology Reduce costs of maintenance & support Deliver more with existing resources ICT Services Larger branch & scope Complex governance & org. structures Benefits realization target Shared Service Implement new solutions quickly & efficiently using existing resources Do so within constraints of budgets, procurement, & HR policy and process

15 CLIENT ENABLEMENT GOALS GOING DIGITAL ADVANCING THE USE OF INFORMATION BECOMING MORE AGILE

16 BRANCH TRANSFORMATION GOALS PROVIDING ENABLING TECHNOLOGY BUILDING CLIENT RELATIONSHIPS ESTABLISHING GOVERNANCE AND ORGANIZATION

17 Strategic Roadmap We all want a Roadmap that Looks like this

18 Strategic Roadmap It s complicated

19 ICTS Opportunities

20 Strategic Initiatives Signet Identity & Access REI - Credential Brokering Services Information Management Open Data; Digitization (Records & Paper) IT Service Continuity Contingent Labour RFP (BA, PIA, TRA)

21 Strategic Initiatives Health Data Analytics Cyber Security Continuous Improvement efforts Shared Services Resources RFP Business Analysts, coordinator

22 Strategic Actions ITSM Evolving the Plan Desktop Simplification Service Desk Infrastructure Consolidation Network Simplification Self Service Application Rationalization Governance

23 Health and Wellness: Data analytics Purpose Expanding our current abilities regarding data analytics, with focus on the business side. Exploring current industry trends in this area. Seeking opportunities for demonstrations etc. Resources being sought Expertise on Data Analytics, and tool sets Others (yet to be determined) Procurement process Early stages yet to be determined

24 ICTS Initiatives: Cyber Security Purpose The Province is looking for opportunities to further enhance its security abilities. Assessing tools and enhanced enablers Continue to elevate cyber security -e.g. Cyber Security Officer, Cyber Security team). Resources being sought Expertise on developing strategies Procurement process SOW for SIEM strategy forthcoming October / November 2015

25 ICTS Initiatives: Shared Services Objective: Government Departments and Offices (GDOs) (all IT services are being transformed to a shared services model); Nova Scotia Health Authority (NSHA) and IWK (all IT services, excluding clinical application support services, are being transformed to a shared services model); School Boards (all IT services are being transformed to a shared services model); Crown Corporations (NS Tourism Agency, Innovacorp, Nova Scotia Business Inc., Trade Centre Limited, Waterfront Development Corporation Limited, Halifax Convention Centre Corporation) (all IT services are being transformed to a shared services model). Resource being sought: Resources RFP Business Analysts, coordinator Procurement process: Request for Proposals (RFP) to be launched RFP to be launched Q (calendar year)

26 ICTS Initiatives: Signet (Identity and Access Management) Purpose The Signet project is focused on creating the foundation for access management for internal government, and external citizenry as we move toward egovernment and online services. The initiative is foundational to Nova Scotia Online initiatives, which is aimed toward increasing convenience by reducing the need for in-person transactions. Phase one is complete Strategy / planning / governance Phase two completed elements: tool selection / implementation partner selection Phase two implementation is underway Resources being sought Request for Expression of Interest for Credential Brokering Services to allow use of existing identifiers (i.e. Bank Cards) Procurement process REI to be launched Q4, 2015 (calendar)

27 ICTS Initiatives: Open Data Purpose The Province is supportive of open and transparent government and has launched an open data initiative to make non-sensitive datasets available to the public through a centralized, searchable portal. Open data creates significant opportunities for citizens, businesses, and academics to create value from government datasets in a way that can enhance government transparency and stimulate economic growth. Efforts are underway currently to establish and present open data sets. Resources being sought No specific resources are required at this time Procurement process No procurement processes are identified at this time

28 ICTS Initiatives: IT Service Management Purpose: ITSM will provide clarity to clients on what services we provide, how we deliver them (who, what, when, where and how), and will implement solid processes to streamline our work. The project scope has been revised to include shared services partners. Relationships have been established with an implementation partner Resources being sought: No specific additional needs have been identified at this time Procurement Process No procurement needs are required at this time

29 ICTS Initiatives: IT Service Continuity Purpose ITSC is a subset of business continuity planning (BCP) and includes IT disaster recovery planning (DRP) and execution. As part of the CIO s continuous improvements in its DR planning and its implementation, the ITSC program was established to unify the DR planning and core technology functions (e.g. second data centre), and align the foundational technology services and investments with the business priorities of the provincial government. In order to achieve the purpose, the ITSC program will support the overall Business Continuity Management process by ensuring that the required IT technical and services facilities including computer systems, networks, applications, telecommunications, and technical support can be recovered within required, and agreed, business timescales Resources being sought Contingent labor for IT Service Continuity with a focus on BA, PIA, TRA skills IaaS to support IT Service Continuity Procurement Process RFP for contingent labor for IT Service Continuity with a focus on BA, PIA, TRA skills - October 2015 Two stage RFP for infrastructure as a service: - Short list of vendors meeting criteria; stage 2 bake-off focused on use cases

30 Environment: Legislation Enforcement & Compliance Purpose Create a secure and organized method of tracking inspection and enforcement activity for existing and anticipated public health legislation using the Province s AMANDA standard. Procurement process Early stages of effort requirements are yet to be determined

31 Community Services: Business Transformation & IT Enablement Purpose Community Services client is undergoing a Business Transformation focused on IT Enablement opportunities Focused on current supporting technologies ICM/LaMPSS; however interested in learning other supporting technologies in support of Social Service Delivery. Procurement process Early stages of effort requirements are yet to be determined

32 Municipal Affairs: Municipal Data Management Platform Purpose Municipalities are required by regulations and provincial funding agreements to submit detailed financial and non-financial information to DMA. This information is used for various requirements including provincial legislated reporting. Procurement process Early stages of effort requirements are yet to be determined

33 Other Information Nova Scotia Capital Plan Information Technology $47.4m

34 Discussion