Making Leaders Successful Every Day

Transcription

1 Making Leaders Successful Every Day

2 Technology Trends for 2013 and Beyond MISA/ASIM Canada 2013 Municipal CIO Summit, Whistler BC. Brian Baker, Principal Advisor September 9, 2013!

3 2013 Forrester Research, Inc. Reproduction Prohibited 3

4 Many are still dealing with this! 2012 Forrester Research, Inc. Reproduction Prohibited

5 We have entered The Age of the Customer May 2012 Plan Strategy Around 10 Business Trends 2013 Forrester Research, Inc. Reproduction Prohibited 5

6 Digital disruption changes the game Source: October 2011 The Disruptor s Handbook 2013 Forrester Research, Inc. Reproduction Prohibited 6

7 This girl can persuade a million people that your product or service is rubbish! 2013 Forrester Research, Inc. Reproduction Prohibited 7

8 Systems Of Engagement touch people and products 2013 Forrester Research, Inc. Reproduction Prohibited 8

9 Transforming the way governments and municipalities reach their citizens The balancing act Forrester Research, Inc. Reproduction Prohibited 9

10 How to engage? Engage constituents to collect feedback and data... Open platforms such as CitySourced, HeyGov! or SeeClickFix make it easy for cities to launch feedback apps. City of Boston s Citizens Connect mobile applications brings 311 anywhere, anytime Forrester Research, Inc. Reproduction Prohibited 10

11 2013 Forrester Research, Inc. Reproduction Prohibited How to engage? Open data and interfaces to city systems... Enable citizen-sourcing to expand government reach and resources. Source: September 7, 2011, Not Business As Usual: ICT Opportunities In The Government Sector Forrester report

12 Chicago s government uses data to dispel criticism The City of Chicago launched Plow Tracker, an app that tracks the city's snow plows in real time Forrester Research, Inc. Reproduction Prohibited 12

13 Competitions Encourage Application Development Using Open Government Data April 2012 Governments Embrace New Modes Of Constituent Engagement 2013 Forrester Research, Inc. Reproduction Prohibited 13

14 Our security and privacy is constantly at risk! 2013 Forrester Research, Inc. Reproduction Prohibited 14

15 Technologies to watch now Warning: some of these will be implemented with our without you Forrester Research, Inc. Reproduction Prohibited 15

16 Trends we re discussing today Shift in computer power to the edges RFID, wearables, controllers Big Data / Analytics Predictive Analytics Big Data - Getting value from the other 95% of available data Smart Technology Trends Empowered Alternative methods for provisioning and cost models Cloud / XaaS Energizing employees and customers with technology they already have. Consumerization Mobile BYOD 2013 Forrester Research, Inc. Reproduction Prohibited 16

17 Big Data and Analytics Haven t we been we been working Data forever? 2013 Forrester Research, Inc. Reproduction Prohibited 17

18 but today only half of all business decisions are factbased To what extent are business decisions in your firm made based on quantitative information and analysis as compared to other more qualitative decision factors such as experience, 'gut feeling' or opinions? 43.8% of business decisions are mainly based on qualitative decision factors 56.2% of business decisions are mainly based on quantitative information and analysis Base: 586 business intelligence users and planners Source: Forrsights BI/Big Data Survey, Q Forrester Research, Inc. Reproduction Prohibited 18

19 2013 Forrester Research, Inc. Reproduction Prohibited 19

20 Companies only use a fraction of their data 2013 Forrester Research, Inc. Reproduction Prohibited 20

21 What Defines Big Data? Volume Velocity approaches or exceeds limits of vertical scalability Variety Big Data Techniques and technologies that make capturing value from data at extreme scale economical different formats that make integration challenging 2013 Forrester Research, Inc. Reproduction Prohibited decision window small compared with change rate Variability variable interpretations that confound analysis 21

22 Traditional BI uses only a fraction of possible data for historic reporting Source: September 20, 2011, Understanding The Business Intelligence Growth Opportunity Forrester report 2013 Forrester Research, Inc. Reproduction Prohibited 22

23 Data needs to Data Initiatives Language barrier connect to business Corporate Initiatives Ø Improve data quality Ø Standardized metadata Ø Ensure data security & privacy Ø Increase revenue Ø Reduce cost Ø Accelerate innovation Ø Develop new channels 2013 Forrester Research, Inc. Reproduction Prohibited 23

24 Empowered Your customers, constituents and employees have more power than ever before Forrester Research, Inc. Reproduction Prohibited 24

25 The Empowered Era From a Canadian CIO member: Like the running of the bulls, you re either in front, beside, or run over 2008 Smart mobile devices Social technology Pervasive video Cloud computing services Forrester Research, Inc. Reproduction Prohibited 25

26 Internally - Why should you care? Because: Your organiza0on is going to have or already does have a menagerie of devices, applica0ons, and services. Many of these will be out of sight and out of direct control. As a result, employee and corporate data will spread across devices, web services, applica0ons each with different security and management characteris0cs. It s your companies execu2ves that are driving this behavior. Employee choice and purchase of technology will change the nature of your engagements with IT suppliers, and the nature of your IT procurement process. Bo6om line: Ignore or fight consumeriza0on at your peril Forrester Research, Inc. Reproduction Prohibited 26

27 Mobile solutions are becoming our 24x7 personal assistants /MMS SMS Organizer Payment Voice Banking Commerce Parking Monitor/bill Health IM/chat Communicate Ticketing Maps Social networks Blogs Create Pictures Video Consume Search Web browsing Music News TV Games 2013 Forrester Research, Inc. Reproduction Prohibited 27

28 Caveat - many Empowered tools are not enterprise ready! Take the shine off the glossies In the beginning How to print from an ipad Forrester Research, Inc. Reproduction Prohibited 28

29 Business staff will expect to be more self-sufficient and empowered Source: January 2011 BT 2020: IT s Future In The Empowered Era 2013 Forrester Research, Inc. Reproduction Prohibited 29

30 Cloud / XaaS You now have options. It will be expected that for every major decision, you have at least considered Cloud Forrester Research, Inc. Reproduction Prohibited 30

31 Cloud computing definition and taxonomy Cloud computing is a standardized IT capability (services, software, or infrastructure) delivered via Internet technologies in a pay-per-use, selfservice way. Source: July 6, 2010, The Evolution Of Cloud Computing Markets Forrester report 2013 Forrester Research, Inc. Reproduction Prohibited 31

32 Forrester s cloud taxonomy Source: April 21, 2011, Sizing The Cloud Forrester report 2013 Forrester Research, Inc. Reproduction Prohibited 32

33 Cloud computing delivers many different benefits How important were the following benefits in your firm s decision to use SaaS? (Respondents who reported Important factor or Very important factor ) Agility and speed Cost Source: Forrsights Software Survey, Q Base: 920 software decision-makers at firms who are using or planning to use SaaS 2013 Forrester Research, Inc. Reproduction Prohibited 33

34 Top SaaS segments are used by more than 25% of companies What are your firm s plans to use software-as-a-service (SaaS) to complement or replace the following applications? Top categories: >25% adoption Next group of SaaS solutions: 15% to 20% Base: Software decision-makers at firms with 20+ employees who currently use or are planning to use each application Source: Forrsights Software Survey, Q Forrester Research, Inc. Reproduction Prohibited 34

35 Smart Technology Products with built-in technology that allows them to sense, react and communicate using context-aware computing and analytic data services. Examples include electricity meters, cars, medical devices, and appliances, as well as mundane objects like watches, shoes and tooth brushes, light bulbs and band aids Forrester Research, Inc. Reproduction Prohibited 35

36 Matching awareness technologies with business assets and objectives March 2012 Smart Computing Connects CIOs With The Business 2013 Forrester Research, Inc. Reproduction Prohibited 36

37 Defining the next five form factors December 2011 Beyond Tablets: The Next Five Computing Form Factors To Watch 2013 Forrester Research, Inc. Reproduction Prohibited 37

38 The Top Emerging Technologies To Watch: Now Through 2018 Preview of our 2013 Report 2013 Forrester Research, Inc. Reproduction Prohibited 38

39 Top 15 emerging technologies End User Computing Sensors & Remote Computing Process Data Management Infrastructure and Application Platforms Refactored devices and new UIs Advanced collaboration and communication Systems of engagement Smart products In-location positioning Machine-tomachine networks Smart process applications and semantics Advanced analytics Pervasive BI Process and data cloud services Big data platforms Breakthrough storage and compute Software defined infrastructure Cloud application frameworks New identity and trust models 2013 Forrester Research, Inc. Reproduction Prohibited 39

40 Example 1: Refactored devices and new UIs End User Computing Next gen devices and UIs including the evolution of smartphones, tablets, and PCs; UI input via gesture, voice, natural language, and eye tracking; wearables, watches, and body sensors that provide contextual awareness; and Internet-connected TVs and cars. Gesture and voice recognition will complement not replace keyboard/mouse Smartphone and wearable tech sensors will provide context to apps Frames are coming Business model: Selling services delivered through devices Workplace: IT systems will have to connect to employee personal cloud services. Smart products: Mobile devices will be key displays and controllers for smart products and services. Engagement: Software assistants and hosting personal cloud services create much more sticky relationships By 2018: The tablet will be the most important computing device for most users Mobile devices will act as controller of the network of personal devices and sensors Mobile devices and eye displays will also be viewers for augmented reality, with information overlayed on the visual field to provide context in place Analyst: Frank Gillette, Sarah Rottman-Epps, Charles Golvin 2013 Forrester Research, Inc. Reproduction Prohibited 40

41 Example 2: New identity and trust models Infrastructure and Application Platforms Models emerging in the consumer and enterprise contexts that will bring significant change and opportunity. These include federated identity standards and offerings such as OpenID Connect and OAuth, and social sign-in such as Facebook Connect, and Google, cloud hosted identity single signon such as Okta, Symplified, and Salesforce.com, NFC tech for device authentication, device reputation assessment services such as Iovation, and digital wallet services for automated customer experiences and payment. Facebook Connect, Twitter handle, LinkedIn account, Google ID, Apple ID, and Microsoft account for identity and services at third party web sites and services are growing in importance. Public personal identity management, personal data management services emerge. The build out of NFC infrastructure to leverage devices for identity continues to be slow. Drastic growth in federated and sync identity standards such as OpenID Connect, OAuth, SCIM, and SAML Business model: Digital wallet and personal identity management lockers will spawn new services and revenues Work / workplaces: Cloudbased single sign-on and indemnity management will ease access to multiple resources, enabling greater creativity and flexibility Smart products and services: Enables easier interaction among partners swapping sensitive customer data from smart products. Engagement: Federated identity and BYOI makes it possible for customers to authenticate many interactions and apps seamlessly By 2018: Identity and trust models will have evolved significantly as personal and work identity and access management technologies overlap and evolve extensively Analyst: Eve Maler, John Kindervag 2013 Forrester Research, Inc. Reproduction Prohibited 41

42 Recommendations Create a technology watch list and a Tech Trends Assessment Tool. Implement an innovation and technology management process. Increase flexibility where you need it and standardize and simplify where you don t. Use architecture zones to give your business flexibility while protecting the mission critical core. Communicate Risks and set expectations Forrester Research, Inc. Reproduction Prohibited 42

43 Create a Tech Watch List Source: October 2011 The Top 10 Business Technology Trends EA Should Watch: 2012 To Forrester Research, Inc. Reproduction Prohibited 43

44 Use zones to flex as you fit stuff Empowered Intermediate Core Business pays and supports Limits prevent abuse Guardrails protect what must be protected Exceptions are the rule Rules protect mission critical apps and data Exceptions the exception Source: April 2011 Shifting From Rules To Guardrails Forrester FLB report 2013 Forrester Research, Inc. Reproduction Prohibited 44

45 Zone plan example Business needs... Tablet application to account managers with inventory data when they make site visits... must resolve... Who pays to develop? Support? Data access? Data security? Tablet security?... zone strategy. Empowered zone, ipad only, business pays, fewer than 100 users daily data refresh, no data quality guarantees, EVP sales and marketing full legal accountability for data loss 2013 Forrester Research, Inc. Reproduction Prohibited 45

46 Examples of Guidelines per Zone Source: April 2011 Shifting From Rules To Guardrails 2013 Forrester Research, Inc. Reproduction Prohibited 46

47 Plan how you re going to address all the things they don t like to hear about Governance, Planning and budgeting Sourcing, provisioning, licensing, policies Security, privacy, audit Skills (business and IT) Change Management 2013 Forrester Research, Inc. Reproduction Prohibited 47

48 Forrester Research Reports Service providers accelerate Smart City Projects Open Data changes the Business of Government Introducing the new Cabinet-Level City CIO Governments embrace new modes of constituent engagement Technology Trends Forrester Research, Inc. Reproduction Prohibited 48

49 Thank you Brian Baker Please leave us your contact information, if you d like a copy of the report - Top Emerging Technologies To Watch: Now Through 2018 and selected reports relating to Cities / Municipalities