Connected Enterprise 2020: The Road to mobile productivity

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1 Connected Enterprise 2020: The Road to mobile productivity Dr. Henning Dransfeld, Mobile Enterprise Strategist Amsterdam, May,

2 Mobile Collaboration is coming of age! Facebook: > 1 Billion active users (650 Mio. mobile) Inhabitants: 1. China 2. Facebook 3. India Apple: 122 Million imacs from Million ios devices in Million ipad III in the first week of sale (started 16th March 2012) Apple 2012 Facebook.com

3 Challenges for the modern enterprise Digitization is enhancing competition Customers exchange views about products/services in thousands in seconds If you don t exploit new opportunities quickly someone else will 3

4 Connected enterprise: get closer to your stakeholders! Keep track of information exchanged about your business and portfolio Capturing and analysing customer data to get closer to their needs. Empower your employees to respond with the same means using their favourite device any time any place. Connected enterprise Tapping into global expertise to collaborate faster on new products and services 4

5 In the past CIOs saw serial waves of technology evolutions like mainframes, PCs and the Internet impacting their businesses leaving sufficient time for digestion and refinement 5

6 Industrialization Mobile Cloud BYOD Business Technology Smart Social Big Data Real-time Agile Consumerization Today CIOs are exposed to the perfect storm of technology disruptions around cloud, mobility, big data and social technologies creating unprecedented challenges and opportunities 6

7 Bandwidth, cloud, and mobility communication projects are driving networks and telecom agendas Top strategic network and telecommunications priorities during the next 12 months Enhance enterprise network bandwidth capacity Move some / more applications to the cloud Provide more mobility support for employees both outside the office and Provide more mobility support for customers and business partners Adopt / expand use of over-the-top communication solutions Migrate our networks to an all-ip environment Rationalize or consolidate telecom / communications service providers Rationalize or consolidate communications product and equipment vendors Use of 'as-a-service' delivery of telecommunications services using Use some / more third-party managed telecom / communications services Adopt / expand use of software-defined networks (SDNs) Expand machine-to-machine (M2M) or 'Internet of things' initiatives 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% % of respondents Not on our agenda Low priority High priority Critical priority Don't know/does not apply Source: Forrsights Networks And Telecommunications Survey, Q

8 Business leaders are unaware of basic upgrades... 8

9 Business leaders are unaware of UC implentations (Option 2) 60% have no awareness of UCC implementations or plans ;-? Educational gap 69% have implemented, pilot or plan to implement UCC ;-) 9

10 2008 IT control Business agility 2013 Management oversight Employee responsibility IT support Business agility 10 10

11 Systems of engagement are the future of technologyled business innovation 11 February 2012 Mobile Is The New Face Of Engagement

12 The technology behind systems of engagement 12 12

13 The Digital Evolution Shifts The Focus of IT Flexible IT Smart IT Engaging IT Flexible IT dynamically reflects business needs with internal & external resources and provides seamless access to all resources for business users Smart IT turns internal & external data sources into business value and provides timely and contextual decision support to all business users Engaging IT connects business users with internal and external people and products to enable high performance, collaborative business processes turning IT into Business Technology 13

14 Networked Enterprise: enabling competitive advantage Sales Experience Virtualization Crowd Sourcing Sales-support ipad-based selling on showroom floor rather than office Real-time feature demonstration and pricing Keep customer enthusiastic during sales process Web-Desktop for all Moving 30,000 employees to internet workspaces Access to Google apps, online documents, video conferencing and instant messaging Access from any device anytime anywhere Data integration Create loop between existing traffic information with TomTom navigation device Feed location-based infos to navigation device realtime Most accurate traffic information that is available 14

15 The supply side is striving to come for the rescue but what do they do to accommodate for your changing needs? 15

16 The balance is shifting between traditional and emerging services Traditional Services Emerging Services 16

17 Take home message The Tsunami is hitting the business side too Business leaders increasingly look to IT as a strategic differentiator The supply side is just gearing up for change You are in the driver seat to define and set up business technology 17

18 Thank you Henning Dransfeld Blog: Forrester Research, Inc. Reproduction Prohibited

19 Cloud sourcing changes common patterns Contract length Public Cloud/IaaS Dedicated Server Hosting Managed virtual Hosting Managed Cloud Hosting Hosted privat Cloud Multiyear Multiyear Multiyear Multiyear Buyer Business User Internal IT Internal IT Internal IT Internal IT Speed of provisioning Pricing SLA Security, regulatory compliance Typical workload Dynamic Not applicable Static Consumption based Availability Credit only Low Transient workload, testing/developme nt, hosting, high performance computing Monthly billing Availability, Performance, Timeliness, effectiveness to support Penalty High, subject to supplier, auditor interpretation Production workloads, webhosting, enterprise applications Monthly billing with consumption component Availability, Performance, Timeliness, effectiveness to support Penalty Medium, subject to supplier, auditor interpretation Production workloads, webhosting, enterprise applications February 2013 Cloud Sourcing Models Dictate Sourcing Strategy Dynamic but limited Monthly billing with consumption component Availability, Performance, Timeliness, effectiveness to support Penalty High, subject to supplier, auditor interpretation Production workloads, webhosting, enterprise applications Customer defined Monthly billing, Customer responsible for entire footprint Availability, Performance, Timeliness, effectiveness to support Penalty Highly amendable, addressing compliance requirements Production workloads, webhosting, enterprise applications 19

20 CIOs (and team) Need To Span IT and the Business to Truly Support Business Technology. New CIO (and team) 20

21 The Estimated Changing Revenue Mix Of Global IT Services, 2010 To Estimated changing revenue mix of global IT services (US$b) Traditional Emerging

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