Courtesy Clerk Job Description

Transcription

1 Courtesy Clerk Job Description As an associate of Kroger, the basic objective of your position is to satisfy our customers by providing exceptional customer service in a safe and clean environment to ensure the customer s return visit. We accomplish this in many ways including, but not limited to: treating our customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, and providing the right products at the right time with fair and accurate pricing. The job description below focuses on our # 1 priority The Customer. Embrace Customer 1 st Philosophy People: Our people are great Shopping Experience: Makes you want to return Product: You get what you want, plus a little Prices: Our prices are good Essential Functions Duties include, but are not limited to, the following: Conduct yourself in a professional manner, displaying a positive attitude, speaking highly of the company in the presence of customers and other employees Follow established Personal Appearance policies and guidelines Follow all company policies and procedures Bag Groceries quickly while assuring that the paper or plastic bag is not overloaded and that the contents will not be damaged Assist the Cashier in removing merchandise from the bottom of the cart and placing it on the checkout counter or in the top of the cart Carry bags to the customer's car Bring carts in from the parking lot 1 UPDATED 2/4/2014

2 Clean the floors, counters, restrooms and parking lots Empty trash from throughout the store Conduct price checks for the Cashier Know merchandise locations throughout the store Read price labels to check the price of merchandise Return merchandise to the store shelves Change the signs and ads in the front window or in front of the store Operate the baler and placing the bales onto a pallet (must be over 18 years of age) Bring bales of grocery bags from the back room and place them under each check lane counter The Courtesy Clerk may be assigned to perform other task in addition to those listed above. If you have any questions, please ask Store Management 2 UPDATED 2/4/2014

3 Kroger Physical Demands Analysis Job Title: Courtesy Clerk (May be required to perform other front-end duties) Type of Industry: Grocery Store Description: Greet customers and answer questions Bag grocery items and place in carts Transport grocery items to customer vehicles Bring in carts from the parking lot Make price checks for the checker Return merchandise to store shelves Perform sanitation duties Work Schedule Typical shift length: Number of days worked each week: Time allowed for breaks: 8 hours 5 days 30 minutes PHYSICAL DEMANDS ANALYSIS 1. Standing and Walking Tasks: All tasks require standing and walking. Surface: Tile and concrete Estimated total time: 7.5 hours Maximum continuous time: 4 hours 2. Sitting Tasks: No work activities require sitting. Sitting is only done while on break. Estimated total time: 30 minutes Maximum continuous time: 30 minutes 3 UPDATED 2/4/2014

4 3. Lifting and Carrying Objects lifted: Individual grocery items, cases/bags of groceries, dog/cat food, charcoal, full propane tanks, etc. Max weight: 80 lbs Average weight: 10-15lbs Min/Max lift points: 7-73 Distance carried: less than five feet (carts available to transport items) Lifting: Varied weight demands chart Weight Range Continuously Hourly Daily Weekly Monthly Never <10 lbs lbs lbs lbs lbs >100 lbs Comments: 4. Pushing and Pulling Objects Pushed/Pulled: grocery carts (full and empty) Max. Force: minimal Distance: up to 100 feet or further Frequency: Continuously 5. Endurance Requirement This job requires a medium for ambulation stamina. 6. Climbing Tasks: Placing items back on top shelves 4 UPDATED 2/4/2014

5 Device: step ladder Height: up to 10 feet Frequency: Hourly Under Load: Minimal 7. Bending/Squatting/Kneeling Tasks: Reaching items on bottom of cart, re-stocking items on bottom shelves, reaching propane tanks on bottom shelf Frequency: Continuously for short durations 8. Extended Reaches Tasks: Grasping, handling, moving items from or into carts, re-stocking items on higher shelves, reaching top propane tanks Hands Used: Either or both Distance Direction Frequency Duration Avg. Weight 0-20" All Continuously Seconds 10 lbs 20-36" Forward Overhead Hourly Seconds Minimal 9. Work Conditions Exposure to Yes No Hot temperatures Cold temperatures Sudden changes in temperature Fumes Cramped quarters Sharp edges Hammering or impact tools Tool vibration Whole body vibration 60-70% Inside 30-40% Outside 5 UPDATED 2/4/2014

6 10. Other Job Demands Does Job Require Yes No Crawling Walking Across Sloped Surfaces Lying on Back Lying on Stomach Twisting Neck flexion/extension Cervical rotation High grip strength Driving a vehicle Frequent forearm supination/pronation Frequent and/or sustained awkward wrist positions 11. List tools, equipment, and materials Grocery carts Ladders Disclaimer The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in this Physical Demands Analysis are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Physical Demands Analysis at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment. 6 UPDATED 2/4/2014

7 EMPLOYEE JOB DESCRIPTION ACKNOWLEDGMENT FORM In accordance with The Americans With Disabilities Act, any applicant that you wish to offer a job to must first read the job description associated with the position you wish to offer them. Secondly, the interviewer must ask, "Can you, with or without reasonable accommodation, fulfill the essential functions of this job?" Last of all, if the applicant replies in the affirmative, the interviewer should have the applicant sign the Employee Job Description Acknowledgment Form. The job description is given to the new hire to take home and the Acknowledgment Form should go in the new hire's personnel file. The Employee Job Description Acknowledgment Form is located on the next page.

8 EUID EMPLOYEE ACKNOWLEDGEMENT I have received a copy of my job description. I have read and understand the duties of my job. I can fulfill the requirements of Employee name (Print) Employee signature Date