1 TIME IS MONEY A revealing study into the cost of today s poor time tracking habits & technology.
2 Introduction While the phrase time is money is true to many people in business, nowhere is it more true than in the professional services sector, which includes lawyers, accountants, consultants, designers, engineers and architects. All of these professionals need to keep track of the time they spend working on projects, issues and retainers for their clients. Unfortunately, though, this critical part of their jobs hasn t really evolved much over the last couple of decades. Professionals are still required to remember how much time they spent working on certain projects for a variety of clients, and enter it manually, often days after they did the work. To help understand the scale of this problem, AffinityLive commissioned a survey to ask professionals about their time tracking habits and accuracy. We found, unsurprisingly, that the main reason professionals have poor time tracking habits is that it is cumbersome to do. Most timesheet applications are dedicated software unrelated to the day to day work of a professional that they need to go out of their way to access and complete. Additionally, the process itself requires professionals to remember exactly what they ve done over the course of a week or more. Technology hasn t really automated or made the process much easier in the last 30 years, which is why many services professionals dread filling out timesheets. But what is the effect of this disappointing situation? By combining this new data with existing studies of work patterns and volumes, we ve been able to paint a picture of just how much outdated timesheet technology is costing American businesses, and the results are startling. 2 Introduction
3 Through the data, we ve been able to identify three major costs of the current manual, memory based way of doing timesheets: causes professionals to leak over $50,000 in revenue per year Meetings and calls cause professionals to leak over $32,000 in revenue per year Moving from weekly (or worse) timesheet updates to daily (or better) would recover $52,000 per professional, per year in billable time. Given the size of the professional services sector, this is costing the U.S. economy over 50 million hours or $7.4 billion a day in lost productivity. By capturing this lost time, a 15 person professional services firm could add another $1.4 million to their top-line every year. We finish our report with a series of recommendations of practical steps professionals can take today to recover some of this lost time and productivity. Findings The findings below are based on a survey of over 500 professionals conducted in July and August of The survey was anonymous, and restricted to people working in the professional services sector. Where external data has been used, it is referenced and linked in-line. leaks over $50,000 per professional, per year It s proven that reading and answering takes up a significant portion of our day, especially for a professional services firm where employees are engaging in conversations with multiple clients each day. According to Atlassian, those in a business setting receive an average of 304 s per week, and McKinsey found that we spend just over 2.6 hours a day reading and responding to those s. This means over a quarter of our day is spent on . 3 Findings
4 Average days in a work week spent reading MON TUE WED THU FRI 1.5 Days spent reading s a week But, our survey found that when it comes to timesheets, time spent on is largely ignored. Almost 40 percent of respondents reported never tracking time spent reading and answering , and 15 percent rarely do. Only 33 percent of respondents said that they track time spent on always or often. Percentage of respondents that track their s and frequency 35.8% Never track time spent writing 17.4% Always track 16.6% Often track 15.2% Sometimes track 15% Rarely track 35.8% Never track This is costing us big time -- more than half of survey respondents indicated that their employer directly uses timesheets to bill clients hourly or determine retainer amounts. If only a third of respondents are tracking the time they spend on , and the average professional spends 2.6 hours per day on , over 350 hours of work per year are going unrecorded, and therefore not billed. This means that the average professional services firm, which brings in $150 per hour, is losing $52,500 per employee annually due to untracked time spent on . 4 Findings: leaks over $50,000 per professional, per year
5 Meetings are better tracked, but still expensive The survey revealed that professional services employees are much more diligent when it comes to tracking time in meetings. In fact, they re almost twice as likely to record time spent in meetings than on . While frequent time trackers are more likely to record time in meetings, the results did not vary significantly across the board. This is probably because professionals are able to refer back to their calendar to determine how many hours they spent in pre-arranged meetings when completing a weekly timesheet. Percentage of respondents that track their meetings and frequency 20.6% Never track time in meetings 44% Always track meetings 19% Often track meetings 9.9% Sometimes track meetings 6.5% Rarely track meetings 20.6% Never track meetings While survey respondents were more diligent with meetings, the numbers could still be improved. Roughly a quarter of survey respondents said they never record meetings. According to a study from Verizon, the average employee spends about 62 hours a month in meetings, which is about 15.5 hours a week. If we re not tracking time spent in meetings, almost 40 percent of our work week is going unrecorded. 5 Findings: Meetings are better tracked, but still expensive
6 Average days in a work week spent in meetings MON TUE WED THU FRI 2 Days spent in meetings a week Given the large amount of time spent in meetings, even though people are twice as good at tracking time in meetings than , there is still a significant amount of leaked time and value. We ve calculated that over 213 hours a year is leaked to time spent in meetings, costing businesses almost $32,000 a year in foregone revenue. Higher Frequency = Better Accuracy, with a twist One of the trends that stood out in the data - and which frankly isn t that surprising - is that people who were more frequent at completing their timesheets were more accurate at keeping track of their work. People who fill out a timesheet at least once a day are more accurate than people who fill once a week Accurate Once a week Less than once a week Multiple times a day Once a day Multiple times a week Inaccurate The graph is based on weighted numbers: Very Accurate: 3 Somewhat Accurate: 1 Somewhat Inaccurate: -1 Very Inaccurate: -3 Do Not Track: -5 6 Findings: Higher Frequency = Better Accuracy, with a twist
7 Science proves that frequency matters, too. According to the Ebbinghaus Forgetting Curve, humans only retain 23 percent of what they learn after six days. This means that it s impossible to be completely accurate with your timesheet if you re only completing it once a week. Ebbinghaus Forgetting Curve Can you remember what you did last Tuesday? Memory Time (in days) One other interesting observation from our data seems to follow the Dunning-Kruger effect. While the self-reported accuracy of people who completed their timesheets decreased in a fairly predictable manner with reduced frequency ( very accurate being high for daily or better, and dropping by half for less than once a week ), the people who self-reported very inaccurate was self-reported to be the same (3%) for people who complete their timesheet multiple times a day as well as people who complete their timesheet less than once a week. Given what we know about the Ebbinghaus Forgetting Curve, the large percentage of people doing their timesheets weekly or even less frequently are probably over-estimating their own accuracy. 7 Findings: Higher Frequency = Better Accuracy, with a twist
8 Memory Leak: Moving to daily time entry cuts leakage over 80% Knowing that more frequent timesheet entry leads to greater accuracy is good, but what is the cost to the business of tardy timekeeping? People who log their time at least once a day are 66 percent accurate, whereas people who log their time weekly are only 47 percent accurate, and people who complete their timesheet less than once a week are only 35 percent accurate. In short, getting people to fill in their timesheets daily can double their accuracy, and reduce the lost time from 23 percent to less than 5 percent, a recovery of 80 percent. Percent Accuracy versus Timesheet Frequency 64% 67% 55% 48% 36% % Accuracy 0 Multiple times a day Once a day Multiple times a week Once a week Less than once a week To put this into numbers, assuming the professional was billing out at $150 per hour, and they were working a normal 40 hour week, recovering this 18 percent of their week is the equivalent of $1,080 a week, or almost $52,000 per year. 8 Findings: Memory Leak: Moving to daily time entry cuts leakage over 80%
9 Costs and Consequences By establishing the amount productive, paid professional time that is being lost to these various leaks, we re able to examine in the context of both the wider economy and an example professional service business. So, how much is this costing the economy? To put it simply, it s costing the economy a lot. According the Bureau of Labor Statistics, the United States has over 19.3 million people in the professional service sector today, making it the largest private sector employers in the U.S. Additionally, the sector is the fastest-growing -- responsible for almost one in four new jobs created through the recovery from the Great Recession. In the USA 19.3 million people in professional services are leaking 59 million hours at $150/per hour results in 8.8 billion lost each day 59 million hours leaked daily costing costing n $8.8 Billion every day Looking across all professionals, the leaked time lost to , meetings, calls and memory loss not being captured in timesheets is 59 million hours every single work day - which if billed out at $150 per hour would come to $8.8 billion. Every. Single. Day. 9 Costs and Consequences: So, how much is this costing the economy?
10 What about my business? Those are some big numbers, but let s put it in the context of an average professional service business. Let s say you ve got a team of 15 professionals billing out at an average of $150 per hour. By capturing the leaked revenue from s, meetings and memory loss, you d add another $1.75 million to the top line every single year - money that would flow straight to the bottom line (since the labor costs are already being incurred). A 15 employee company is prone to losing $1.6 million in yearly revenue to lack of time tracking for , meeting, and forgetfulness Total Hours Leaked Yearly Breakdown of Hours Leaked Yearly s not being tracked Meetings not being tracked Forgetfulness hours leaked yearly 150 dollar per hourly rate 15 employee company $1,654,875 yearly revenue leaked 10 Costs and Consequences: What about my business?
11 Even if your business works on a fixed price basis, the hours you re leaking are costing you one way or another. If you re not keeping track of the time your people spend on projects (your No. 1 input cost) then you don t really know which projects, clients or types of work are profitable. This means the lack of effective time tracking means lost opportunities to charge clients higher retainer rates or project totals to reflect the actual work you re doing. Recommendations It is clear that businesses stand to grow their revenue per professional by over $100,000 per year by effectively tracking the time they re leaking right now - so what do we need to do to fix it? Many professionals bemoan that timesheets have joined the ranks of death and taxes as horrible and unavoidable chores. In our experience working with thousands of professionals around the world, the following lessons can help make timesheets less of a painful and inaccurate afterthought and more of a useful part of every professional s daily workflow. 1. Automate, Automate, Automate! Entering a timesheet should not be completely reliant on someone s memory in the first place - it is way too important to leave to chance. Thankfully, technology like the cloud and smartphones has made it easier to automatically fill in a professional s timesheet - they can simply review automatically created time entries rather than starting with that horrible blank slate. But how can you automatically fill in someone s timesheet? 11 Recommendations: 1. Automate, Automate, Automate!
12 One of the most popular new ways to automatically complete a timesheet is to use their traffic as a cue. By simply noting which client a professional is ing, modern systems can automatically create a timesheet for a user; all they need to review is the amount of time (often adding extra time when they think oh, that took me a good half hour to write! ) and you ve pretty much solved the leakage problem. Another popular way to automate timesheet entry is to pull in data from a professional s calendar. If the meeting includes a client, then you can be pretty confident it involved some client work, and even if it didn t, pulling the subject and body of the meeting into the timesheet and prompting the user to give it a home against a client or project can be a great way to solve the leaked time in meetings and scheduled calls. Timesheets in AffinityLive suggests time entries for every you send and meeting that you attend Timesheets that automatically suggest time when you schedule a meeting in your calendar Timesheets that automatically suggest time when you a client. Speaking of calls, the continued dominance of smartphones in our lives is providing two other great ways to automatically populate a professional s timesheet. Firstly, by automatically checking a smartphone s call log, apps can fill in a user s timesheet when the call involves a conversation with a client. Secondly, geo-location means that technicians and other on-site professionals can automatically have their time logged if they re seen to be at a client address. 12 Recommendations: 1. Automate, Automate, Automate!
13 2. Link timesheets to key business systems Another reason that filling in your timesheet is so painful is that the timesheet software commonly used is a disconnected afterthought and not part of any other systems people use to get their work done. The best way to make timesheets really work in your business is to make sure the place that people enter their time is the same place they re doing their client work. If they re managing tasks, projects, issues or other client work, you really need to make it easy for people to enter their time as they go about their work. Timesheets that integrate with your tasks, issues, and projects Projects, issues, and tasks that track budget and time Projects that automatically track budget when time is entered Aside from the benefit of dramatically cutting time leakage, the other handy thing about bringing time entry into your key business systems is that you ll have much better insight into budget usage. By seeing the hours spent on projects in particular in close to real time, your project managers will be able to see budget usage and handle problems before they become disasters. 13 Recommendations: 2. Link timesheets to key business systems
14 If you can t make this happen - because your project management system doesn t handle people entering their time for some reason - you ll want to make sure that your timesheet software links to the main business systems in the back-end so people can go to the timesheet software and see the list of projects, issues, tasks and other client work they have scheduled and easily enter their hours against it - simply showing a user a blank screen and expecting their memory to fill in the blanks is a sure way to keep losing almost $100K a year. 3. Make time entry effortless The third big reason why timesheets are so painful to use is that keeping track of time is scrappy and manual. Since most timesheet applications don t allow users to enter time easily as they go, people end up having to use their own manual way of keeping track of what they re doing - like a notepad on their desk, or a text document open in the background on their computer - and they have to remember to be disciplined about tracking when they start and finish working on tasks, only to then have to transcribe it all later. Only the most disciplined of people are able to be relied upon to get this right! Making it effortless to track work is a big part of the solution. By allowing users to quickly create a timer and then let technology do the counting in the background, your people lose a big part of the friction associated with keeping track of their time. Timers made intuitive with easy pop outs and running in the background Easy to create and modify multiple timers Timers minimized to run in the background 14 Recommendations: 3. Make time entry effortless
15 Another reality of modern professional work is that people are often forced to switch between tasks, especially in situations where a client calls them out of the blue with an urgent question or a colleague needs help. Making it easy to switch not just tasks but also timers can help make it easy to keep track of what s going on. Finally, timesheets tend to be a bit of a speak now and forever hold your peace interface. People have to enter their hours, and once it is saved, that s it. Unfortunately, our brains don t really work this way (have you ever forgotten a toothbrush when going on vacation?) as they piece together their work and fill in their time reports, so making it easy for people to track time in draft form, and finalize it later, can really help take the hassle out of time entry. Conclusion The leakage of time in a very big problem in professional businesses - with over 38% of potential billable revenue lost to untracked time spent in s, meetings and by delays in filling in timesheets, businesses that can address this issue and solve it stand to gain handsomely with a revenue boost of up to 61%. While managers may first thing that the solution is to have more discipline to capture the leaked time, and while everyone will admit they could do better, the fundamental problems with outdated timesheet technology mean that your professionals may improve their performance marginally for a time, but this kind of pressure isn t good for your managers or your professionals, and is reminiscent of that poster the floggings will continue until morale improves. Professional services firms are living in the 1980s when it comes to timesheet technology and are paying for it majorly. For an industry that employs over 19 million workers nationwide, it s time to embrace modern technology or risk losing millions of dollars through lost time each year. As the professional-led recovery continues competition between professional firms is going to heat up - and the ones who succeed will be the ones who make the most out of the most precious resource of all - our time. 15 Conclusion
16 References & Assumptions In compiling this white paper we referenced other research, undertook calculations and made a number of assumptions for the purposes of calculation. The details that underpin the outcomes of the research above is outlined below. 2.6 hours per day spent on McKinsey Global Institute, The Social Economy, July 2012, via the Huffington Post Workers Spend One-Fourth Of Workday Reading, Responding To Survey, August hours per week spent in meetings: Meetings in America: A study of trends, costs and attitudes toward business travel, teleconferencing, and their impact on productivity (Greenwich, CT: INFOCOMM, 1998), business s a day: Wasting Time and Work, Atlassian million employees in professional & business service sector: BLS Data: Workforce Statistics, July 2014 (Bureau of Labor Statistics, Department of Labor) 240 work days per year: 52 weeks a year, less 2 weeks for vacations, 1 week for public holidays, and one week for other leave, leaving 48 weeks x 5 days hours per year: 240 weeks per year multiplied by 40 hours a week. $150/hour billout rate: reference rate for professional services; each business, role and industry will have its own specific rate. 16 References & Assumptions
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world for
Business 101: Keep track of the money In the time for money business, which is what all professional services fundamentally are, keeping track of the time equates directly to keeping track of the money.
Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Top 10 Ways Operational Software Can Boost a Contractor s Bottom Line Switching to a new operational software solution is a big step
Driving Success Make Time & Attendance as Easy as Your Project Costing IME TRACKING Introduction Accounting for time spent on the job is among employees least favorite tasks. But the information collected
5 Ways Your Company is Wasting Money on Voice and Data 5 Ways Your Company is Wasting Money on Voice and Data By Scott Wells INTRODUCTION When was the last time you really took a cold, hard look at your
A Simple Guide to Churn Analysis A Publication by Evergage Introduction Thank you for downloading A Simple Guide to Churn Analysis. The goal of this guide is to make analyzing churn easy, meaning you wont
Beat the Clock: How to Choose a Time and Billing Solution for Your Law Firm TABLE OF CONTENTS Diligently Watching the Clock... 2 A (Short) History of Billing Practices for Law Firms... 2 Four Common Law
DRIVING SUCCESS 8 BEST PRACTICES FOR EASY EMPLOYEE EXPENSE TRACKING Introduction Maybe you re a project manager who needs to accurately capture employee expenses and allocate them to particular projects.
The World Is Your Office As a fleet professional or service business owner, you have a lot of pressure on your shoulders. Between juggling overhead costs, monitoring customer service and managing employees,
WITH A NEW THE BEST APPROACH TO INBOUND AGENCY GETTING STARTED INBOUND 1 BIGSHOT'S ALL-INCLUSIVE MARKETING SOLUTION...can provide you with the right content, expert design work, and marketing automation,
Integrating Routing Software With Your Business Process Workflow Appian Software for Routing and Logistics from TMW Systems 2012 TMW Systems Inc. Cleveland Dallas Raleigh Indianapolis Oklahoma City Vancouver
WAYS TO 5IMPROVE OUTBOUND SALES PERFORMANCE: Best practices to increase your pipeline table of contents Intro: A New Way of Playing the Numbers Game One: Find the decision maker all of them Two: Get ahead
PROVING THE ROI FOR INBOUND MARKETING DELIGHT 1 INBOUND PROVING THE ROI FOR INBOUND MARKETING BIGSHOT Inbound is a full-service advertising agency located in Kansas City, Missouri. We can assist you in
BY BRUCE MACEWEN AND JANET STANTON OF ADAM SMITH, ESQ. Hours: BILLABLE UNDER-REPORTED AND KILLING YOUR FIRM S BOTTOM LINE A recent study shows that lawyers frequently under report their billable hours,
How to Choose the Best Inbox Integration for Salesforce This guide is written for information technology specialists who are looking for ways to improve Salesforce productivity. Salesforce is one of the
A s a B2B lead generation tool, search engine marketing (SEM) is all the rage everyone wants a piece of the pie. Unfortunately, countless companies lose time and money trying to cash in on the alluring
5 Group Policy Management Capabilities You re Missing Don Jones 1. 8 0 0. 8 1 3. 6 4 1 5 w w w. s c r i p t l o g i c. c o m / s m b I T 2011 ScriptLogic Corporation ALL RIGHTS RESERVED. ScriptLogic, the
I work with entrepreneurs and sales professionals to cut all the fat & waste out of your marketing and make your sales efforts 500% more effective Guaranteed! Smartphone Users: Scan QR with RedLaser or
Driving Success 7 Best Practices to Make Your Client Billing Easy Introduction This white paper shows what to look for as you evaluate solutions that can make it easier to bill your clients for project
Blind Sweat & Tears A study into client project management practices across the professional services sector Executive Summary Client projects are the heart of the large, dynamic and growing professional
Migrating to a Managed Service Model through Automation The IT landscape is constantly changing, impacted by many factors from innovations by technology vendors, to a more disparate and global workforce
Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM
Automate time and attendance: Seven reasons it makes good sense Table of contents Introduction 3 Reliable accuracy 3 Improved regulatory compliance 4 Insight into true labor costs 5 Increased productivity
DEFINE YOUR SALES PROCESS TO GROW YOUR BUSINESS Internet Marketing 101: How Small Businesses Can Compete with the Big Guys DEFINE YOUR SALES PROCESS TO GROW YOUR BUSINESS A strong and effective sales team
REPORT SCHLAGE HANDPUNCH Corporate Headquarters Nucleus Research Inc. 100 State Street Boston, MA 02109 Phone: +1 617.720.2000 Nucleus Research Inc. NucleusResearch.com THE BOTTOM LINE Using biometrics
Ease EHR replacement worries and succeed 5 Barriers to EHR Replacement Introduction 1 2 3 4 5 Haven t you spent enough money already? Training again Turn a burden into an opportunity! Am I going to lose
The Social Accelerator Setup Guide Welcome! Welcome to the Social Accelerator setup guide. This guide covers 2 ways to setup SA. Most likely, you will want to use the easy setup wizard. In that case, you
How to Increase Site Productivity with a CTMS Manage financials, meet timelines, increase compliance, and more... By Introduction Clinical trials are essential to the development and safety of new drugs
Advantages of construction-specific solutions over generic spreadsheet applications Introduction Significant improvements in estimating productivity can be achieved by adopting a vertical (construction-specific)
7 top tips for streamlining your payroll processes Here s what we re going to cover: Timesheets Payroll documents Holiday absence Statutory payments Overtime & bonuses Auto-enrolment Reporting Timesheets
Top 5 best practices for creating effective dashboards and the 7 mistakes you don t want to make p2 Financial services professionals are buried in data that measure and track: relationships and processes,
Your organization s workforce is likely your largest expense. It s also the driving force behind production and profitability. If your workforce isn t logging accurate hours, you may find yourself dealing
Supplier Invoice Inefficiency: The truth behind the AP process and how automation can fix it 01 Picture this: Scenario 1: Your supplier emails their invoice directly to your online invoice system. It s
YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO GET YOUR NONPROFIT STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and sales world
If Your In Debt And In Financial Distress Don t Do Anything Until You Read This Special Report That Reveals Inside Secrets Credit Card Companies And Creditors Don t Want You To Know About Credit Relief
40 Tips for Evaluating and Purchasing New ERP and Business Management Software Essential Things to Consider When Selecting the Right Financial Accounting and ERP Software for Your Company Your financial
Project Scheduling for Techies or Why your significant other doesn t believe you when you say one more minute on the computer by Linda McInnis What we will discuss Why is Scheduling so hard? What is the
A publication of Contractor Compliance Written by Peta Walker Hi! I m Peta a Chartered Accountant and business coach at BW Chartered Accountants. I m a born and bred Wellingtonian and I live on a lifestyle
Strike Rate!! Introduction Firstly, congratulations of becoming an owner of this fantastic selection system. You ll find it difficult to find a system that can produce so many winners at such low liability.
Financial Monitoring: A tutorial for CNCS programs Covering risk assessment, monitoring methods, identifying issues, and corrective actions Contents Financial Monitoring: A tutorial for CNCS programs...
Club Accounts. 2011 Question 6. Anyone familiar with Farm Accounts or Service Firms (notes for both topics are back on the webpage you found this on), will have no trouble with Club Accounts. Essentially
Pay per Click Success 5 Easy Ways to Grow Sales and Lower Costs Go Long! The Benefits of Using Long Tail Keywords clogged sewage line, I ll see a higher conversion How many keywords are in your pay-per-click
8 Best Practices to Make Time and Attendance Easy 8 BEST PRACTICES TO MAKE TIME AND ATTENDANCE EASY 2 Accurate time and attendance management is a vital enterprise function, and timely data is critical
Five Steps to Getting Started with Contract Management White Paper (281) 334-6970 firstname.lastname@example.org www.prodagio.com Contracts play a major role in your daily interactions with clients and suppliers alike.
industrypartners Platinum Roofing: try try again Emily Landes For Mike Stephenson, the first step on the road to success is failure. Stephenson is the president of San José-based Platinum Roofing, a longstanding
Book 4 of 4 DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU PART OF THE CRM SUCCESS SERIES Introduction It s Time for a CRM Solution Congratulations. Your business is growing and you ve decided the time is
White Paper Performance Testing Methodology by Johann du Plessis Introduction One of the main concerns with a performance testing project is how much value the testing adds. Is performance testing worth
LexisNexis Law Firm Practice Management WHITE PAPER SERIES The 6 Profit Points of Every Law Firm Taking control of data to help increase your firm s profitability EXECUTIVE SUMMARY From reduced profits
Social Media- tips for use and development Useful tips & things to avoid when using social media to promote a Charity. This is compilation of some of the advice and guidance found online to help organisations
INVENTORY MANAGEMENT: ANALYZING INVENTORY TO MAXIMIZE PROFITABILITY Jon Schreibfeder Effective Inventory Management, Inc. Sponsored by Every company strives to improve profitability. Countless hours are
Introduction An estimated $37B is wasted each year in ineffective meetings.1 Time spent connecting the various parties, delays in sharing information via emails, lost conference bridge numbers, and distractions
2012 report in association with: The State of B2B Lead Generation: 2012 Results WHAT S INSIDE Introduction & Methodology pg 03 Lead Sources & Volumes pg 11 Who s Using CRM pg 04 Lead Response Times, Volumes
Your Complete Social Intranet Buyer s Guide & Handbook A growing business needs a good social intranet software platform. It helps you communicate and collaborate in one place. Read this ebook to get practical
BACKUP ESSENTIALS FOR PROTECTING YOUR DATA AND YOUR BUSINESS Disasters happen. Don t wait until it s too late. OVERVIEW It s inevitable. At some point, your business will experience data loss. It could
Mobile Development Primer Getting from idea to development Written by Simon Judge, Mobile Developer. Page 1 of 10 About the Author Simon Judge is a mobile application developer in the UK with over 20 years
BETTER YOUR CREDIT PROFILE Introduction What there is to your ITC that makes it so important to you and to everyone that needs to give you money. Your credit record shows the way you have been paying your
Automated Change Management in the Data Center No Limits Software White Paper #5 By David Cole 2011 No Limits Software. All rights reserved. No part of this publication may be used, reproduced, photocopied,
SAMPLE SECTIONS Included are several sample sections from Designing Web Applications. They are pulled from different parts of the book. I hope you find them useful! The next page is the table of contents
Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!
Is Connectivity A Human Right? For almost ten years, Facebook has been on a mission to make the world more open and connected. For us, that means the entire world not just the richest, most developed countries.
White Paper 3 Ways to Restore Salesforce Data LEARN MORE AT WWW.SPANNING.COM OR CALL 512.236.1277 3 Ways to Restore Salesforce Data How do you know when you need to do more to protect your Salesforce data?
cloud report JAN 2014 Netskope Cloud Report In the second Netskope Cloud Report, we ve compiled the most interesting trends on cloud app adoption and usage based on aggregated, anonymized data from the
9 Principles of Killer Dashboards SELL. SERVICE. MARKET. SUCCEED. The information provided in this e-book is strictly for the convenience of our customers and is for general informational purposes only.
RECOMMENDATION FOR Law Firm Timekeeping Best Practices How to Reduce the Pain of Timekeeping, Improve Accuracy and Increase Billable Hours By Todd Gerstein, CEO Smart WebParts LLC Smart WebParts Recommendation
3 Signs That You Need a PPC Agency Is it time to outsource your PPC management? A WordStream Guide 3 Signs That You Need a PPC Agency Is it time to outsource your PPC management? WordStream Customer Success
WHITE PAPER How to improve your scheduling and meeting room booking processes with an integrated meeting room booking tool for your Outlook or Office 365 Calendar. Meetings are a necessary part of business,
8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 1 8 Best Practices for Making Your Project Costing Easy 8 BEST PRACTICES FOR MAKING YOUR PROJECT COSTING EASY 2 Whether you re a project manager at
Become a Trusted Advisor Pricing your practice: Getting started 01 Pricing your practice: Getting started Pricing your services like products Your baseline is a product, it leads to a value added service.
Time is Money: Justifying the Switch to Automated Time Collection Can I Justify Switching to Automated Time Collection? Every employee in your organization is affected by how time and attendance data is
HIGHER EDUCATION: YOUR COMPLETE CRM HANDBOOK EVERYTHING YOU NEED TO KNOW TO GET STARTED WITH CRM Introduction WHAT IS CRM? CRM is much more than a buzzy acronym that s been tossed around the business and
Social Media Marketing for Local Businesses The average number of hours a U.S. consumer spends on social media per week. - PQ Media, 2013 Social is the Norm A lot has changed in the 10 years since Facebook
How to Study Mathematics Written by Paul Dawkins Before I get into the tips for how to study math let me first say that everyone studies differently and there is no one right way to study for a math class.
How to Start Growing Your Business Online The Basics of Promoting and Marketing Online Revision v1.0 Website Services and Web Consulting Where do you see your business? We see it in the cloud How to Start
(LED BY GEAR UP MENTORS) Purpose: Students will practice time management skills that are essential to college readiness. Grades: 6-10 WWW.GEARUP4LA.NET @GEARUP4LA TOPIC SCRIPT/ DIRECTIONS MATERIALS 1 copy
The 2014 Bottleneck Report on Enterprise Mobile What s the big bottleneck for enterprise mobile app development this year, and how do you get past it? 1 / 32 The 2014 Bottleneck Report on Enterprise Mobile
TOP TIPS TO MAKE EMAIL, CHAT AND MOBILE CUSTOMER SERVICE COST-EFFECTIVE AND RESPONSIVE PROVIDED BY IN ASSOCIATION WITH mplsystems mplsystems provide a wide range of contact centre technologies including
White Paper Time and Attendance Strategies for the Modern Workforce Moving beyond yesterday s solutions in workforce management Executive Summary Organizations today are operating in a period of breathtaking
The Definitive Guide to Credit Card Surcharging (for Merchants) Merchant surcharging made easy. American merchants pay the highest merchant fees in the world, fees that are many times higher than the fees
Payroll + Benefits + Compliance. Manage all your HR online, in one place. 10,000+ companies use Zenefits to better manage their 100,000+ employees. Since we switched to Zenefits, we ve been able to hire
UC-One Communicator My Room Introduction An estimated $37B is wasted each year in ineffective meetings. 1 Time spent connecting the various parties, delays in sharing information via emails, lost conference
NINE WAYS TO GET YOUR SALESPEOPLE TO FOLLOW UP ON MORE LEADS by Mari Anne Vanella The Vanella Group, Inc Despite advances in CRM, Marketing Automation, and Lead Management, there are still too many leads
Introduction Numbers have a magic of their own. Random guesses become formal estimates. Estimates become assumptions. Assumptions become facts. But facts are often hard to come by in the world of Marketing,
How to Choose the Best Inbox Integration for This guide is written for information technology specialists who are looking for ways to improve productivity. is one of the most innovative and fastest growing
GUIDEBOOK ALLEGION: SCHLAGE HANDPUNCH GUIDEBOOK July 2014 Document o170 2014 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited. THE BOTTOM LINE Using biometrics
ENSURING THE FINANCIAL SUCCESS OF YOUR PROJECT-BASED BUSINESS Operating from Within an Incomplete Financial Landscape Professional services organizations with teams of training, support, and consulting
Pristine s Day Trading Journal...with Strategy Tester and Curve Generator User Guide Important Note: Pristine s Day Trading Journal uses macros in an excel file. Macros are an embedded computer code within
Optimizing Enrollment Management with Predictive Modeling Tips and Strategies for Getting Started with Predictive Analytics in Higher Education an ebook presented by Optimizing Enrollment with Predictive