Program Guide Novell Developer Services Program Guide Sept 2011

Transcription

1 Program Guide Novell Developer Services Program Guide Sept 2011

2 Novell Developer Services Program Guide...3 Program Overview...3 Program Levels...3 Program Features...3 Certifications...3 Service Requests...3 YES-Certified Test Tools and Resources...4 Strategic Technical Collaboration: Roadmap Reviews, Feature Submissions and Linux Drivers...4 Novell PartnerNet...4 Account Management...4 Training...5 Program Levels...5 DS DS DS DS DS p. 2

3 Novell Developer Services Program Guide The Novell Developer Services Program provides Novell PartnerNet members the tools, training and support independent hardware and software vendors need to develop and certify their solutions on the SUSE Linux Enterprise and Novell Open Enterprise Server platforms. Program Overview Program Levels The Novell Developer Services Program offers PartnerNet members the flexibility to choose from multiple levels that provide the features they require, including: Product certification Development assistance from leading engineers of Novell solutions YES-certified test tools and resources Access to Novell product development roadmaps and feature submission access Participation in the Partner Linux Driver Program Basic account management to oversee program participation Training on YES certification process The Novell Developer Services Program is a contractual agreement between the partner and Novell. Each partner is expected to sign a formal agreement, which includes non-disclosure terms. These non-disclosure terms provide Novell and the partner the ability to discuss ongoing development issues along with roadmaps and other confidential information. The DS500 and DS1000 programs are by invitation only. Partners interested in these levels should submit a request. A Novell representative will then contact the partner. Program Features Certifications Hardware certifications are an important feature customers evaluate as they make their purchasing decisions. The Novell Developer Services Program provides the tools for partners to conduct the necessary tests to ensure their hardware solutions operate and function as expected with SUSE Linux Enterprise or other Novell products. Novell will provide each partner in the Developer Services Program access to the YES certification kit tools and documentation. After completing the testing, partners can then submit their certification test results, and Novell will verify and publish the results in the Partner Product Guide and on the Novell website. Partners in these programs will also have access to the Novell YES certified logos, located at Note that Novell does not normally perform the certification testing on behalf of its partners. For partners interested in outsourcing the certification process to a third party, Novell recommends they contact a Novell Authorized Testing Center. 1 Service Requests Developer support service requests provide member partners a method for contacting a Novell engineering professional for assistance with development questions concerning certifications, development tools or other issues related to developing solutions on the SUSE Linux Enterprise platform or other Novell products. These 1 p. 3

4 service requests can be submitted either by phone or online. A service request is defined as assistance with one issue, problem or question. YES-Certified Test Tools and Resources At Novell, our primary goal is to ensure partners have the tools they need to successfully develop and release solutions which leverage the SUSE Linux Enterprise platform or other Novell products. To ensure partners have the level of support they need to achieve this goal, Novell is creating processes and tools to facilitate the development cycle for the SUSE Linux Enterprise platform. For more information please visit Strategic Technical Collaboration: Roadmap Reviews, Feature Submissions and Linux Drivers One of the greatest challenges partners face is aligning schedules and resources with each party's respective business lifecycle. Novell recognizes that partners will join programs throughout the product lifecycle and will need methods for aligning with Novell releases while still being able to capitalize on market opportunities relating to their business. With this in mind, Novell has integrated several key features into various levels of the Novell Developer Services Program. Novell works with all partners who have signed an agreement for the DS100 program or above. Novell provides them with information concerning upcoming product release schedules and feature submission deadlines. 1 Once Novell finalizes schedules, the partner will be notified regarding important deadlines for feature submission, code submission, beta cycles and release dates. Novell will accept feature requests up until the published feature submission deadline date. Novell may discuss the feature with the partner and request additional information for clarification to qualify the request. Once the submission deadline has passed, Novell will provide the date by which the partner can expect feedback on the status of the feature request and whether the feature will be included in the next release of a given product. Novell strongly recommends that all partners participate in beta cycles to ensure problems are identified early and can be resolved prior to product release. For instances when partners have hardware cycles or driver requirements that do not align with the Novell product release cycle, Novell has created the Partner Linux Driver Program. The program provides partners a method for compiling Linux kernel modules against the current supported version of the SUSE Linux Enterprise kernel. The Partner Linux Driver Program allows vendors to provide Linux drivers and driver updates via driver kits, which are completely integrated with the SUSE Linux Enterprise software update methods. A driver kit includes drivers, necessary installation media and instructions, and an associated online update site. Supplying drivers via driver kits means that customers get what they need and ensures that those drivers will continue to work in the future. For additional information on this process, please refer to Novell PartnerNet Novell PartnerNet membership is free and provides independent hardware and software vendors a range of standard benefits. For more details on program features and benefits, please visit or Account Management 1 The availability of release schedules will vary by program level; program levels DS will be the only levels to receive access to the feature request submission process. p. 4

5 Novell provides account management to ensure partners have channels for discussing business issues relating to their partnership with Novell. Account managers provide partners the support they need for questions concerning Novell or the Developer Services Program options. The level of account management is based on the program level the partner has purchased. Training Novell will provide documented training on certification processes and kits to all members of the Novell Developer Services programs. Additional training may be included depending on the program level of the partner. Program Levels DS50 The DS50 is an entry-level program that is available to partners in the first year they participate in the Developer Services Program. It is a self-service, self-support level that is tailored for organizations with the technical expertise to complete their own development and certifications with little or no help from the Novell engineering staff. The goal of this program is to provide the tools necessary for partners to certify their solutions and submit their results to be included in the Novell Partner Program Guide. The features included in this program are: DS100 Process for submitting test results to Novell for validation and release; maximum of 15 bulletins Self training for the certification kit and submission process using the provided certification kit documentation Listing of certified solutions in the Novell Partner Product Guide The DS100 program targets partners who not only need to certify their solutions, but also require additional support during the development process. The features included in this program are: DS250 Process for submitting test results to Novell for validation and release; 100 bulletins Training for certification kit and submission process using the provided certification kit documentation and the help of a designated Partner Engineer as needed Listing of certified solutions in the Novell Partner Product Guide 20 service requests Account management 3 For component vendors: Participation in the Partner Linux Driver Program The DS250 program is designed for partners with complex or large solution sets, which require additional assistance and certifications resources. The features included in this program are: Process for submitting test results to Novell for validation and release; unlimited number of bulletins 3 Level of account management varies by contract levels. For more details please contact your Novell sales representative. p. 5

6 DS500 Training for certification kit and submission process using the provided certification kit documentation and the help of your assigned Partner Engineer as needed Listing of certified solutions in the Novell Partner Product Guide 50 service requests Account management 4 For component vendors: Participation in the Partner Linux Driver Program Feature request handling (limited) The DS500 program is targeted for large partners with extensive solutions that require a high degree of engagement for development and certification. The DS500 program is available to new and renewing partners by invitation only, after a review of the partner's business model and strategy related to Novell products and solutions. The features included in this program are: DS1000 Submission process to submit test results to Novell for validation and release; unlimited number of bulletins Training for the certification kit and submission process using the provided certification kit documentation and the help of your assigned Partner Engineer as needed Listing of certified solution in the Novell Partner Product Guide Unlimited service requests Account management 5 Full access to the Partner Linux Driver Program, including driver kit generation for system vendors Strategic technical collaboration: Technology roadmap reviews 6, feature management One week of Novell training 7 The DS1000 program is the premier program for large partners with extensive solutions that require a high degree of engagement for development and certification purposes. The DS1000 program is available to new and renewing partners by invitation only, after a review of the partner's business model and strategy related to Novell products and solutions. The features included in this program are: Submission process to submit test results to Novell for validation and release; unlimited number of bulletins Training for certification kit and submission process using the provided certification kit documentation and the help of your assigned Partner Engineer as needed Listing of certified solution in the Novell Partner Product Guide Unlimited service requests Account management 8 Designated developer service engineer 4 Level of account management varies by contract levels. For more details please contact your Novell sales representative. 5 Level of account management varies by contract levels. For more details please contact your Novell sales representative. 6 DS500 provides 1 day up to twice yearly, depending on product release schedules. This can be provided by virtual meeting. 7 Novell Training can be tailored based on customer needs and requests. 8 Level of account management varies by contract levels. For more details please contact your Novell sales representative. p. 6

7 Full access to the Partner Linux Driver Program, including driver kit generation for system vendors Strategic technical collaboration: Technology roadmap reviews 9, feature management One week of Novell training 9 DS1000 provides 2 days up to twice yearly, depending on product release schedules. This can be provided by virtual meeting. p. 7