SUSE Customer Center Roadmap

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1 SUSE Customer Center Roadmap Simona Arsene Product Manager Services Artem Chernikov Engineer Cloud & System Management

2 Agenda SCC Today Live Demo of SCC Registration Process New features 2

3 1 Nov 2012 Alpha 3

4 2 Nov 2013 Beta 1 Nov 2012 Alpha 4

5 3 Oct 2014 SLE 12 + SCC release 2 Nov 2013 Beta 1 Nov 2012 Alpha 5

6 3 Oct 2014 SLE 12 + SCC release 2 Nov 2013 Beta 1 Nov 2012 Alpha 6

7 7 visits

8 8 unique visitors

9 9 minutes spent on SCC

10 10

11 Live Demo

12 (Back up Slides of the Live Demo)

13 SUSE Customer Center Dashboard

14 14 Current Dashboard

15 15 New Dashboard

16 Main functionalities Split the SUSE Manager Subscription per Lifecycle, Monitoring and Server Split the subscription display per Server, Extensions, SUSE Manager and Others Easy to manage organizations and users Group the Recent Activity after action, type and day 16

17 Warning messages Preview Warning messages are displayed in a more prominent way! 17

18 SUSE Customer Center Organization(s) View

19 19 Organization View View users

20 20 Organization View Organization Credentials

21 21 Organization View Invite new users to join your organization

22 SUSE Customer Center Subscriptions

23 23 Subscription view Overview

24 24 Subscription view Detailed view

25 25 Subscription view Manual Activation

26 SUSE Customer Center Systems View

27 27 Systems view Overview

28 SUSE Customer Center Account Management

29 29 Account Management Overview

30 SUSE Customer Center Ticketing System

31 31 Overview of all tickets

32 32 Detailed view on a ticket description

33 33 Detailed view on a ticket activity

34 34 Detailed view on the shared files

35 35 New ticket: Ticket Title

36 36 New ticket: Contact details

37 37 New ticket: Description of the issue

38 SLE 12 powered by SCC

39 New Registration Client and Protocol

40 Current Setup Step 1: Registration via the SUSE Register NCC Novell Customer Center (NCC) 40

41 Current Setup Step 1: Registration via the SUSE Register Step 2: Credential setup NCC Novell Customer Center (NCC) 41

42 Current Setup Step 3: Access to patches and updates CDN Content Delivery Network Step 1: Registration via the SUSE Register Step 2: Credential setup NCC Novell Customer Center (NCC) 42

43 New Registration Protocol Step 3: Access to patches and updates CDN Content Delivery Network Step 1: Registration via the SUSE Register Connect Step 2: Credential setup SCC NCC Novell Customer Center (NCC) 43

44 New Registration Protocol Minimal to No disruption compared to the current setup! Step 3: Access to patches and updates Content Delivery Network Step 1: Registration via the SUSE Register Connect Step 2: Credential setup SCC NCC Novell Customer Center (NCC) 44

45 Live Demo

46 Subscription Management Tool (SMT)

47 SMT old setup Novell Customer Center (NCC) NCC 47

48 SMT NEW setup Minimal to almost No disruption compared to the current setup! Novell Customer Center SCC (NCC) NCC Novell Customer Center (NCC) 48

49 SUSEConnect vs. SUSERegister SLES 11 SP3 SUSERegister SUSEConnect SCC Novell Customer Novell NCC Customer Center Center (NCC) (NCC) SLES 12 GA SMT will manage both SUSEConnect and SUSERegister protocols. You ll be able to run your SLE(S) 11 SP3 or older versions and SLE(S) 12 products without any issue. 49

50 More details TUT8117 Migrating your infrastructure to the SUSE Customer Center Wednesday, Nov 19, 8:30 AM 9:30 AM Regency 5 Thursday, Nov 20, 9:40 AM 10:40 AM Regency 5 50

51 Roadmap

52 Features (to be discussed) 1. Delete old subscription (manually or automatically) 52

53 Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 53

54 Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 3. Implement a better solution for registration than reg codes 54

55 Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 3. Implement a better solution for registration than reg codes 4. Open a ticket directly from the system 55

56 Features (to be discussed) 1. Delete old subscription (manually or automatically) 2. Command Line API 3. Implement a better solution for registration than reg codes 4. Open a ticket directly from the system 5. Integrate SCC with your HW vendor online account 56

57 Question & Answer

58 58

59 Back-up Slides

60 Managing SLE12 products with SMT Five steps are required in order to use SLE 12 with SMT 1. Update SMT SLE 12 products will be reflected only via an updated SMT (planned for Sept 2014) 2. Configure SMT to use SCC instead of NCC 3. Mirror the SLE 12 repositories 4. Install/Update to SLE Register your system against SMT 60

61 Managing SLE12 products with SMT Five steps are required in order to use SLE 12 with SMT 1. Update SMT SLE 12 products will be reflected only via an updated SMT (planned for Sept 2014) 2. Configure SMT to use SCC instead of NCC 3. Mirror the SLE 12 repositories 4. Install/Update to SLE Register your system against SMT If needed, a rollback to NCC will be available 61

62 Unpublished Work of SUSE LLC. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary and trade secret information of SUSE LLC. Access to this work is restricted to SUSE employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of SUSE. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. SUSE makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for SUSE products remains at the sole discretion of SUSE. Further, SUSE reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All SUSE marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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