PHL-GT AVI SYSTEM. Transportation Provider Overview

Transcription

1 PHL-GT AVI SYSTEM Transportation Provider Overview

2 Agenda Objective The Automatic Vehicle Identification (AVI) Solution AVI System Overview What AVI is AVI System Components How the AVI System Works Access Control Points Signing Up Getting Started Account Opening Tag Installation AVI Tag Application Customer Care Overview Parkway s Responsibilities Providers Responsibilities Why AVI - Out with the old in with the new Fees

3 Objective Introduce the AVI solution to YOU Establish basis for implementing AVI (out with the old in with the new) Identify Your Strategic Role and Responsibilities on the project Enlist Your Active Participation to ensure the success of the system

4 AVI System Overview What AVI is Technology based upon passive radio frequency interchange between Readers Tags Think EZ-Pass Technology

5 AVI System Components Readers Tags Intercom Gates Traffic Lights Variable Messaging System (VMS) Signs

6 AVI System Components Readers Overhead Reader Reads vehicle credentials off of sticker tags or license plate tags Side-Fire Reader Reads operator credentials from Access ID Intercom Communicate with Customer Care Associate

7 AVI System Components Tags Sticker Tag Affixed to windshield Contains vehicle credentials Read by overhead reader License Plate Tag Mounted on front bumper Only used on vehicles with special characteristics Contains vehicle credentials Read by overhead reader

8 AVI System Components Tags Access ID Card Taxi drivers also Couriers in the near future Contains operator credentials, including account balance information Read by side-fire reader

9 AVI System Components Gates All Checks OK Access Granted Gate Opens Failed Checks Access Denied Gate Stays Down

10 AVI System Components Traffic Lights Yellow Light Low Balance Access Granted Green Light All Checks Ok Access Granted

11 AVI System Components VMS Sign (Readers 1 & 2) Message No balance Access denied Contact Customer Care Office Exit Next Left Access Denied Contact Customer Care Office Exit Next Left Condition No Balance Not authorized Vehicle Read without Driver or Driver Read without vehicle Operator Type ALL commercial vehicles All Airport Vehicles Taxi-Vehicle Use Intercom Balance Ok Access Granted Balance Low Access Granted Contact Customer Care Office No tag read All checks ok (includes low balance). Low Balance N/A ALL ALL

12 AVI System Components VMS Sign (Reader 7) Message Time in lot = xx minutes Balance ok Thank You Condition All checks ok Operator Type ALL Time in lot = xx minutes No Balance Contact Customer Care Office Thank You No Balance ALL Time in lot = xx minutes Balance Low Contact Customer Care Office Thank You Low Balance ALL

13 How the AVI System Works Automated access of vehicles and operators From the West Lot to the Airport Exit Through four (4) access control points Area 1 (First Read) First Entry Point into West Lot Area 2 (Second Read) Second Entry Point into West Lot Areas 5,6 and 7 (Third Read) Exit to South Commercial Roadway Area 9 (Fourth Read) Exit from the Airport Accounts created and maintained by Parkway Staff for Drivers/Operators Vehicles Fleets Trips automatically charged against established accounts

14 West Lot Entry Second Entry Point First Entry Point

15 Vehicle pulls up to first read area Area 1 (Reader 1) System performs vehicle credentials check (All Vehicles) System performs account balance checks Taxi Operator holds up Access ID card, up to 4 feet in front of side-fire reader System performs operator credentials check VMS Sign displays appropriate message Operator contacts Customer Care Office via intercom if necessary Vehicle pulls ahead

16 Vehicle exits West Lot through dump lane when access is denied No balance Not authorized (access policy violation, not active tag, suspension) Vehicle read without driver/driver read without vehicle (Taxis) OR Vehicle proceeds to Area 2 ( Reader 2) when access is granted All checks OK (includes low balance)

17 Area 5 (Reader 5) Overhead Reader Traffic Lights 3rd Read (Commercial Buses, Airport Operations) Dwell time begins Initial trip charge is assessed West Lot Exit to Commercial Roadway

18 3rd Read (Taxis) West Lot Exit to Commercial Roadway VMS Sign Overhead Reader VMS Sign Area 26 (Reader 2) 6) Overhead Reader Traffic Lights All checks OK; Gates open Gate Intercom Side-Fire Reader Side-Fire Reader

19 Area 7 (Reader 7) Overhead Reader 3 rd Read (Limos, Shuttle Vans, Couriers) Wait time ends Dwell time begins Initial trip charge is assessed West Lot Exit to Commercial Roadway Gate VMS Sign Side-Fire Reader Traffic Lights

20 Area 9 (Reader 9) Overhead Reader 4 th Read Airport Exit Dwell time ends F Lot Entry

21 F Lot Exit to Northern Roadway F Lot

22 Signing Up - Getting Started Account Opening Procedure Complete application form driver, company, vehicle, fleet and insurance information Meet account opening requirements Pay ID Card Deposit fee and/or Vehicle Tag deposit fee Load account up to or more than minimum balance Tag Installation Determination of proper tag type to be mounted Tag placement System checks Tagged vehicle drives past one or more readers Verify tag reads from readers

23 AVI Tag Application Required Information (Checklist) Taxi Cab Owners Company/Vehicle Owner Information Vehicle Information License Plate No. Registration Expiration Insurance Information Insurer Policy No. & Expiration Independent Couriers Driver Information Driver s License No. & Expiration Vehicle Information License Plate No. & Registration Expiration Insurance Information Insurer, Policy No. & Expiration Payment Method Same as for Taxi Cab Owners Payment Method Cash Checks Money Orders Credit/Debit Card (TBD) Taxi Cab Drivers Driver Information PPA Driver s Certificate No. & Expiration Driver s License No. & Expiration Payment Method Same as for Taxi Cab Owners Limo, Van/Shuttle, Bus, Courier Companies Company/Vehicle Owner Information Vehicle Information License Plate No. Registration Expiration Insurance Information Insurer, Policy No. & Expiration Payment Method Same as for Taxi Cab Owners

24 Customer Care Overview Customer Care Office point of contact for YOU for all activities related to YOUR account in the PHL- GT AVI system Office manned by AVI Coordinators (Supervisors) and Customer Service Representatives (CSRs) to offer exceptional customer service 24/7/365 Customer Care office is located in Terminal A East Baggage Claim Responsibilities Ensure continuous system operability (minimize disruptions and downtime) Account maintenance and inquiry account creation, modification, update, closure tags and access Ids issuance, and tag installation up to date account status (active, inactive, suspended, closed out) account balance inquiry (good, low, or no balance) driver and vehicle/fleet listings Prompt resolution to your questions Account monitoring and enforcement inventory (fleet size, number of access Ids & tags issued) activity levels (trip history) violations history driver and/or vehicle suspensions - breach of GT procedural standards, e.g. illegal pickups, prejudices, overcharging, parking/loading in unauthorized zones

25 Customer Care Overview Responsibilities Continued Account Balance Updates collection and processing of payments refund processing Refunds provided by corporate check Account Adjustments re-circulation Trip redemption suspension of operator privileges no fare at end of night leaving the airport system without a pick up Note: Refer to FAQs for details of adjustments and refunds policies

26 Responsibilities as a User Sign up fill out application form open an account pay ID Card deposit and/or Vehicle Tag deposit, opening balance get vehicle tagged use the system Ensure account is in good standing replenish account when balance is low Comply with Airport Ground Transportation policies and procedures Properly handle Access IDs and Tags (No Sharing, sales, swapping) Provide continuous feedback

27 Why AVI? Out with the old in with the new! MANUAL SYSTEM AVI SYSTEM OLD coupons and tickets Cashiering security concerns only cash/check transactions NEW fully automated (no coupons) Customer Service Representatives more secure location less cash handling (fewer trips to the cashier), debit and credit card transactions (in the works) Less Efficient multiple manual entry points manual suspension More Efficient less manual intervention required automatic suspension

28 Fees Up-Front Costs Vehicle Tag Deposit $20 per vehicle To be paid by vehicle owner. Access ID Card Deposit $20 per driver To be paid by the driver. Taxi drivers. Courier drivers in the future. Minimum Opening Balance Taxis, Couriers, Sedan Limos - $ /per vehicle Luxury Limos, Shared-Ride Vans, Mini-Buses - $ /per vehicle Buses - $ /per vehicle

29 Fees - Incidental Costs Replenishment Fees Minimum same as opening balance Lost/Stolen/Damaged Card Fee - $10.00 Defective Card - No Fee Annual Operating Permit - $25.00 Per account which will be assessed starting January 1 st 2009

30 In Closing The AVI Solution is all about YOU and YOUR Active Participation Be Involved; Get Aboard We Look Forward to Serving YOU Thank YOU!