Presentation of a Framework for Implementing Knowledge Management in Supply Chain

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Presentation of a Framework for Implementing Knowledge Management in Supply Chain"

Transcription

1 Presentation of a Framework for Implementing Knowledge Management in Supply Chain HamedMellatdoust 1, OmidZolfaghari 2, MojtabaMansouri 3, Ali Bahramnezhad MA Students of MBA, Islamic Azad University, (Rasht Branch), Iran Abstract Knowledge management is considered as one of the most important competitive resources for all organizations.many people believe that companies which are able to acquire knowledge rapidly and change it to practical level will be more successful in a competitive market. On the other hand, Interorganizational competition has lost its importance and competition between supply chains for providing the maximum level of value to customers has been accepted. Management of supply chain and strategic operational situation has been assumed in both production and service industries. Management of supply chain may be useful in organizations only if it be able to show itself very well in interaction with the objectives and elements of organization. Supply chain management will increase companies' enthusiasm for cooperation and competition. In present era, knowledge is the most important competitive advantage for organizations. Keywords: Presentation ; Framework ; Implementing ; Knowledge Management; Supply Chain Introduction At the threshold of third millennium, knowledge management is considered as a strategic necessity for institutions, organizations, and service departments; Knowledge management will guarantee long-term advantages for organizations and societies, and will assure them the degree of benefiting from human capitals and intellectual and informational assets. Knowledge management is one of the newfound subjects in management area which has caught scientists attention in the field of organization knowledge and management. The main basis of knowledge management is its implementation and effectiveness. Understanding knowledge management, as a factor which is dominant on organizational actions, is necessary COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1060

2 for its implementation. In the light of literature reviews, in this article we are going to examine the role of knowledge management in supporting of the supply chain management.traditional supply chains have emphasized on costs and factors such as the flow of materials and pieces, information flow and financial flow. However, in today s world, markets need faster responses than before and management of traditional factors cannot answer to current needs of the chains. In today s world, the key of survival is to have more competitive advantages than your rivals; On the other hand, improvement of performance is a necessary factor for competition. One of the tools of knowledge management is to improve the performance of supply chain. Keeping competitive advantages through establishing strong relationship with employees, customers, suppliers and superior and inferior partners is a challenge for managers. Selecting a proper strategy for knowledge management can be helpful to reach this goal. A supply chain includes all facilities, functions, and activities which are involved in producing and delivering of a product or service from suppliers to customers. This is composed of: planning and managing the level of supply and demand, providing materials, producing and scheduling product or service, storing, controlling stock and distributing, delivering and offering services to customer.supply chain management means to coordinate all operations of a company with suppliers and customers of that company. Each business organization is at least a part of supply chain and many organizations are parts of several supply chain.short-term goal of supply chain is to increase profitability, decrease the amount of stock and time of total cycle. However, its long-term goal is to increase customers' satisfaction, the level of market share and the amount of profit for all organizations which are involved in it; theses include: suppliers, producers of distribution centers and customers. To reach this goal, it is necessary to establish a strict and precise coordination between organizations which are involved in supply chain. Concept of Supply Chain Management Supply chain management is the result of reasonable improvement of logistic management. In the1960s, experts were studying about the internal relationship between storages and transportation. This work resulted into management of the distribution. In order to complete this topic, the concept of logistic was introduced. In fact, logistic was formed by adding structure management, supplies and orders to distribution management.the topic of supply chain management was seriously studied in scientific societies since the early part of 1980s. Many researchers presented a framework and model for it. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1061

3 Information Technology Information technology is a combination of telecommunications achievements, methods and approaches for solving problem, and guidance ability which will be done by using computer knowledge. It includes subjects which are related to advanced topics such as computer science and technology, computer designing of implementing information systems and its applications.supply chain management comprises information and materials flow in the chain, simultaneously. The relationship between components is mutual with regard to information flow. Characteristics of Information Flow Approach If interested parties in a chain have proper and precise information, they will make better decision about what they should produce and what they should maintain. They will also be able to determine suitable place and the manner of transportation with regard to requirements of supply chain.information is an important factor in an institution, whether to be vertically or horizontally. The manner of transferring information and sharing them for the purpose of coordination between superior and inferior layers has always been a challenge inside institution. Extensive Coverage Information in a supply chain covers all communications, from suppliers and producers till distributors and their retailers. Information flow includes two different flows of supply and demand. The direction of demand information is from demand side to supply side and will lead to establishment of logistics. Demand information include: customers' order, planning production and supplies and. Supply information is in the same direction with materials flow, and takes the same course from supply side to demand side, whereas in a personal institution information flow is limited to records of bills and internal factors. Supply information include: the list of stores and stocks, information records which exist in stores for the purpose of selling, delivery list and. Information Technology and Its effect on Development of business Strategies Information has an optimal and forward function in all operations of supply chain. Development of information technology has changed the methods which organizations gain competitive advantages through supply chain management. Successful organizations and COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1062

4 companies have always employed IT for the purpose of developing their business strategies. It has a significant effect on the whole of supply chain. Changing the Manner of Reaching to Concordance in Goods and Logistic Flow Nowadays, with respect to extensive application of internet, the tendency to use products and services has changed the method of information flow and their applications; it is in a way that the border between products has disappeared increasingly. Development of IT has completely changed the style of traditional selling. In fact, by using IT system, the border between products and services has become ambiguous and has reached to continuity. The Role of Information Systems With respect to the fact that information has become an inseparable part of human life, the current era has been entitled as information era. IT and one of its instances, i.e. information systems, have found many applications in different fields such as management of supply chain.if we are going to facilitate information flow and manage it accurately, we need integrated information systems. In structure of supply chain, management duty is to manage the whole network from suppliers to final customers, in order to be able to reach the best total output of the system.supply chain is a system that makes a connection between superior members of supply chain, such as suppliers of raw materials and producers, and its inferior members, i.e. distributors, retailers and final customers. This will be done through flow of materials and information. The purpose of supply chain management is to establish mutual relationship of product and information between different members of supply chain which will be implemented through managerial and operational activities. Therefore, supply chain management has the capability to manage independent organizations as a uniform set, in order to increase integration, and Interorganizational coordination.in comparison to traditional management that engages to the management of all members, supply chain management focuses on management of relations; flexibility and responsibility will be considered with the purpose of reforming existing processes. So, if organizations are willing to fulfill this objective, they should adopt and implement supply chain technology and information systems, and they should try to reduce the cycle of supply chain and uniform their processes.the need to management of information flow along supply chain is not only devoted to rather complicated networks, but also all industries, irrespective of their extensiveness require information systems in supply chain. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1063

5 Information Systems Information systems of supply chain are defined as: information system which exists between two or more companies and facilitates information flow and saving them. Meanwhile, increase of customers' demands and their knowledge and insight has led to decrease of products lifetime. It made organizations to consider time as an important element in current business world, to increase the level of offering service to customers and to provide products according to the desire of customers.an increase in the level of customers' demand and their knowledge has led to decrease in life cycle of products. It has made organizations to use time as an important element in their business world, to increase the level of their services and to provide products according to the desire of customers. This has resulted into the participation of many industries and business institutes in supper competitive markets.the importance of information systems is not only restricted to transfer of information, but also it is able to analyze more information with high accuracy, much alternation from more resources, timely modeling and transferring them between the elements of the chain.sharing information is a key element for all supply chain. It leads to coordination and certainty among partners of the chain. Sharing information leads to rapid flow of information, improvement of efficiency and effectiveness of the chain, rapid response to varied needs of customers, increase in internal and external performance of the chain. It also causes that process related to supply chain be implemented more rapidly and with higher flexibility.therefore organization will reach to competitive advantages in long-term period and supply chain will reach a high level of integration due to empowering organizations in offering reliable delivery time and fast introduction of products to markets. This will improve companies' performance to the same proportion. Procedures of Information System Development First procedure: Around years ago, transferring information in supply chain was only done through posting and faxing.second procedure: electronic transfer of data can be considered as second era of information systems which have a significant effect on information flow and decrease of the role of user in the process of information communication among customers and suppliers.generally, we can say that electronic transfer of data can have the fallowing advantages: 1-The expense of supplying and processing data will decrease. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1064

6 2-Geographical and time distance will disappear. 3-It facilitates activities. 4-It provides a condition to do transactions with more accuracy. 5-It increases added value in the network. Third procedure: Approach of creating uniform systems is inside organizations. These systems are known as resources planning systems of organizations. Planning resources of an organization is not a strategy, but it is a software system that uniforms data existed in an organization and provides them to users in a proper form.fourth procedure: at present, we are confronted with the information system of supply chain in which information flow among members is mutual. Information system of supply chain can provide required information exactly and timely for the members of supply chain.this kind of information systems will apply information available inside an organization, electronic information outside an organization and customers' information in a uniform manner and companies can use them for designing and implementing different strategies. It increases the speed of accountability to customers and flexibility in the whole chain.due to capabilities of information system, producers do not only respond to customers' needs, but also they predict customers' demands. Therefore accountability and sensitivity to variable markets will improve.activities are based on reflective information in physical value chain. In this stage, the philosophy of working with information systems is beyond data processing or information management. In fact, we have information systems for decision-making that provide this possibility for managers to be able to compare their organization with other organizations in supply chain while planning, operating and controlling and then make proper decisions. Value, Supply and Demand Chains Supply chains are sometimes referred to as value chains. It is a word that reflects such concept. As products and services develop by the chain, their value will increase.supply or value chains usually comprise separate business organizations rather than to include one organization.supply sector starts from the beginning of a chain and ends to internal operations of an organization. Demand sector in a chain starts from the point that output of an organization is delivered to a customer immediately and ends to final customer in the chain.demand chain is defined as selling and distributing sectors in a value chain. The length and size of each sector depends on the organization s status in the chain. An organization COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1065

7 which is closer to the final customer has a shorter demand sector and a longer supply sector. All organizations, irrespective of to their status in the chain, should deal with subjects related to supply and demand.the purpose of supply chain management is to connect all sectors of supply chain in a way that meet the demands of market effectively and throughout the whole chain to the extent which is possible. This requires correspondence between supply and demand in all stages of supply chain.you should notice that except primary suppliers and final customers, organizations are considered both as customer and supplier in a supply chain. The Need to Supply Chain Management In the past, the most organizations were used to manage their supply chain a little. But, they had a tendency to focus on their operations and their immediate suppliers. However, there are some factors which make management of supply chain a favorable affair for business organizations that manage their supply chain activity. These major factors are: a. The necessity to improve operations b. The increase in the level of outsourcing As the level of outsourcing increases, organizations form much volume of an organization or its suppliers. This function is for gaining goods or services that act for producing products or supplying services for customers. It chooses purchase of suppliers, negotiates in contracts, creates coalitions and acts as a connector between suppliers and different internal parts. Purchasing has attained significant importance at supply chain management.so, it is necessary to coordinate planning and implementation between suppliers and all members of their demand sector. Nearness to the market or supply resources or both may be possible. In management, comprehensive quality is referred to as testing, that is to evaluate the current situation of the company and to use it as guidance for the situation that the company wants to posses in future. However, a company should appraise the performance and determine its general objectives based on the whole supply chain not only based on the company itself. A company may determine high objectives for it, so that it can minimize the amount of stock; but, if it is necessary for companies' supplier to have a high level of stock in a way that company can reach to its local objectives irrespective of suppliers' expenses, then high expenses of stocks for a company will be considered as expenses of delivering pieces and the costs of better materials. If a company reaches to its qualitative objectives and ignores its COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1066

8 plans regarding the quality of suppliers, then producers will be able to deliver products to customers rapidly and fill the stock of the stores through suppliers. Performance Standards It is important to appraise and follow supply chain performance, especially for the reason that several organizations are involved in this chain. For this purpose, we can use different kind of standards. One approach is to use the comprehensive model of supply chain operations that indicates our effort for standardizing appraisal of supply chain performance. A conceptual framework of supply chain management, as it acts nowadays, is resulted from marketing, supporting and production. Supply chain has3 dimensions: Intra-functional coordination Coordination of inter-functional activities Coordination of inter-organizational activities of supply chain There is a distinctive factor among each of these dimensions, and this is the level of control which the manager has over the flow of products in order to reach coordination. There should be an approach for managing the coalition. If we are willing to have a stable coalition, cooperation rewards should be distributed again. New Competition Supply chain management represents a paradigm change that increases company s enthusiasm for concepts of cooperation and competition. Cooperation doesn't seem as an exchangeable process between groups of partners. Now, there is cooperation within the whole supply chain. The basic hypothesis of new competition is that companies won t have lasting competition as they had before. New competition will put global networks in the center of of intelligent companies which have managers who look for actively different interpretations about events and are eager to think differently about their business and to respond to market changes rapidly. Conclusion COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1067

9 Regarding to the importance of information flow and its role in supply chain we can say that in comparison to personal institutions, supply chain have three specific features. These include: More coverage, more access channels and desirable quality of information. IT enhances distribution, information transfer, and cooperation relationships in two internal and external dimensions. It also improves the efficiency of supply chain and prevents appearance of leather whip effect. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1068

10 References: Sahraian, R.(2004).The effect of information systems of supply chain on improvement of supply chain. PhD thesis, Tarbiat-e-Modarres University. Akhavan, P.(2009). Knowledge management from idea till implementation. AtiNegar Publications,. Roding, A.(2004).Knowledge management and success in world economy based on information. Translated by Mohammad hossainlatifi. SAMT Publications. Saeedikia, A., Motahhari, J.,Riazi, M.,T.,(2008).Management of supply chain. RaveshMagazine, 61(10) Momeni, M..(2010). Statistical analysis by means of SPSS.Ketabe-e- no Pubications,. COPY RIGHT 2013 Institute of Interdisciplinary Business Research 1069

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii

More information

An Analysis on the Evolution of Management Information Systems (MIS) and their New Approaches

An Analysis on the Evolution of Management Information Systems (MIS) and their New Approaches An Analysis on the Evolution of Management Information Systems (MIS) and their New Approaches Mohammad Reza Falah Kheir andish 1, Hosein Khodashenas 2, Kamal Farkhondeh 3, Farhad Ebrahimi 4, Ali Besharatifard

More information

Marketing Information System in Organizational Processes

Marketing Information System in Organizational Processes Marketing Information System in Organizational Processes Farshad Hosami 1, Kaveh Tahvildari 2,Mehrdad Moradi 3,Ahmadreza Taheri 4, Alireza Hosseini Nasab 5, Nader Khodadadi Lazar Jan 6 1,2,3,4,5 MA student

More information

The Role Of Management Accounting In Budget Control

The Role Of Management Accounting In Budget Control J. Appl. Environ. Biol. Sci., 5(4S)95-100, 2015 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com The Role Of Management Accounting In

More information

The Impact of Information Technology Application on Supply Chain Performance

The Impact of Information Technology Application on Supply Chain Performance The Impact of Information Technology Application on Supply Chain Performance Abstract Shahram Gilaninia (Corresponding Author) Department of Business Management, Science and Research Branch, Islamic Azad

More information

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM *Navid Aboulian Department of IT Management, Islamic Azad University, Science and Researches

More information

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE Mohammad Ali Enayati Shiraz, Elham Ramezani 2 Department of Industrial Management,

More information

The Role of Information Technology (IT) in Iran's Insurance Industry

The Role of Information Technology (IT) in Iran's Insurance Industry The Role of Information Technology (IT) in Iran's Insurance Industry Afshin Honarbari, & Abdollah Alidoost M A Student of Business Management, Science and Research Branch, Islamic Azad University, Rasht,

More information

CONCEPTUAL FRAMEWORK OF CRM PROCESS IN BANKING SYSTEM

CONCEPTUAL FRAMEWORK OF CRM PROCESS IN BANKING SYSTEM CONCEPTUAL FRAMEWORK OF CRM PROCESS IN BANKING SYSTEM Syede soraya alehojat 1, Ebrahim Chirani 2, Narges Delafrooz 3 1 M.sc of Business Management, Rasht Branch, Islamic Azad University, Iran 2, 3 Department

More information

E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran

E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran Mahsa Ghiasmand 1,Mohammad Manochehri pour 2, Latifeh Majlesi 3,Farimah Saber 4, Ali Hariri 5,Mohammad Pourkhaef 6 123456-MA

More information

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province

The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province The Impact of Information Technology Application on Personal Empowerment of Social Security Organization in Guilan Province Mohammad Taleghani 1, Esmaeil Malek Akhlagh 2, Mohammad Ali Salimi 3* 1 Department

More information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information

Estimate Role of Accounting Information Systems in Presentation Managers Required Information APRIL VOL, NO Estimate Role of Accounting Information Systems in Presentation Managers Required Information Mohammad Javad Baghersefat, Mohammad Hemati Zareei, Mohammad Jafari Bazkiai, Reza Iranpoor siavorodi

More information

Exploring the Relationship between Knowledge Management and Organizational Intelligence

Exploring the Relationship between Knowledge Management and Organizational Intelligence :402-407 www.amiemt-journal.com Exploring the Relationship between Management and Organizational Intelligence 1 Reza Sepahvand, 2 Mahmoud Reza Esmaeili, 3 Saba Kkalani, 4 Masoud Ghodsi* 1,2 Assistant professor

More information

A Model for Implementation of Knowledge Management in Supply Chain

A Model for Implementation of Knowledge Management in Supply Chain Available online at http://www.ijashss.com International Journal of Advanced Studies in Humanities and Social Science Volume 1, Issue 10, 2013: 1644-1652 A Model for Implementation of Knowledge Management

More information

Management Information Systems and its Relationship with Organizational structure )Case Study of Rasht city Bank(

Management Information Systems and its Relationship with Organizational structure )Case Study of Rasht city Bank( Management Information Systems and its Relationship with Organizational structure )Case Study of Rasht city Bank( Kaveh Ebrahim Nia 1, Mir Mohammad Mehdi Roohipour 2 1,2- M A Student of Business Management,

More information

Assessment of the Key Success Factors of Customer Relationship Management

Assessment of the Key Success Factors of Customer Relationship Management Assessment of the Key Success Factors of Customer Relationship Management Meysam Bagheri Pamsari, Maria Dehban, & Hossein Karimi Lulemani M.A. Student of Business Management, Science and Research Branch,

More information

INFO1400. 1. What are business processes? How are they related to information systems?

INFO1400. 1. What are business processes? How are they related to information systems? Chapter 2 INFO1400 Review Questions 1. What are business processes? How are they related to information systems? Define business processes and describe the role they play in organizations. A business process

More information

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract

ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS NOVEMBER 2013 VOL 5, NO 7 Abstract Relationship management training to improve the performance of individual public managers in Yazd Seyed Mohammad Reza Madani Department of Public Administration, Science and Research Branch, Islamic Azad

More information

REVIEW OF BARRIERS TO THE DEVELOPMENT OF E-INSURANCE USING AHP METHOD )CASE STUDY: IRAN INSURANCE(

REVIEW OF BARRIERS TO THE DEVELOPMENT OF E-INSURANCE USING AHP METHOD )CASE STUDY: IRAN INSURANCE( Indian Journal of Fundamental and Applied Life Sciences ISSN: 65 (Online) An Open Access, Online International Journal Available at http:// http://www.cibtech.org/sp.ed/jls/0/0/jls.htm 0 Vol. (S) April-June,

More information

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330 Journal of Renewable Natural Resources Bhutan ISSN: 16084330 Evaluation of Association between Customer Relationship Management and Efficient Relationship Marketing using the Balanced Scorecard (Case Study:

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

Effects of e-commerce on supply chain of production companies in Isfahan

Effects of e-commerce on supply chain of production companies in Isfahan International Journal of Advanced Biotechnology and Research (IJBR) ISSN 0976-2612, Online ISSN 2278 599X, Vol-7, Special Issue3-April, 2016, pp260-269 http://www.bipublication.com Research Article Effects

More information

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities

Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Explaining and Recognizing the Effect of Operational Advantages of Enterprise Resource Planning on Supply Chain Management Capabilities Dr. Rasoul Shafieeun Department of Management and Accounting, Mobarakeh

More information

INTERPRETATION OF SERVICE- ORIENTED ARCHITECTURE (SOA) WITH ORGANIZATIONAL STRATEGIC PLANNING

INTERPRETATION OF SERVICE- ORIENTED ARCHITECTURE (SOA) WITH ORGANIZATIONAL STRATEGIC PLANNING ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) INTERPRETATION OF SERVICE- ORIENTED ARCHITECTURE (SOA) WITH ORGANIZATIONAL STRATEGIC PLANNING MOHAMMAD GHASEMI a1 AND HAMIDREZA OVEISI KEIKHA b a Assistant

More information

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business

More information

Introduction to Management Information Systems

Introduction to Management Information Systems IntroductiontoManagementInformationSystems Summary 1. Explain why information systems are so essential in business today. Information systems are a foundation for conducting business today. In many industries,

More information

BRAND REPUTATION AND COSTUMER TRUST

BRAND REPUTATION AND COSTUMER TRUST BRAND REPUTATION AND COSTUMER TRUST Reza Mohammad Alizadeh Movafegh 1, Hamid Fotoohi 2 1 M.A. Student of Business Management, Islamic Azad University, Rasht Branch, Rasht, Iran 2 Department of Agricultural

More information

SYLLABUS. B.B.A. V SEM Subject Customer Relationship Management

SYLLABUS. B.B.A. V SEM Subject Customer Relationship Management SYLLABUS B.B.A. V SEM Subject Customer Relationship Management UNIT I Introduction to CRM: Definition and concepts of CRM, Components of CRM, Understanding the goal of CRM and Customer Touch Points. UNIT

More information

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein

Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Impact of ECRM on the Create Competitive Advantage in Hotels of Sarein Shahram GilaniNia Department of Industrial Management, Islamic Azad University, Rasht Branch, Rasht, Iran Sirous Balaei Department

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

Using Primavera Software in Resource Allocation and Project Evaluation of Construction Projects

Using Primavera Software in Resource Allocation and Project Evaluation of Construction Projects Using Primavera Software in Resource Allocation and Project Evaluation of Construction Projects Hamed Ziaidoostan 1, Hamidreza Ghaneh 2, Matin Amanin 3, Mohamadmahi Gholipoor 4 1,2,3,4-M A Student of Business

More information

The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks

The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks The Impact of Electronic Customer Relationship Management on Improving Marketing Performance of Private Banks Esmaeil Malek Akhlagh 1, Allahyar Daghbandan 2, Somayeh Yousefnejad 3* 1 Department of Business

More information

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES

A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES A STUDY OF THE ROLE OF INFORMATION TECHNOLOGY FOR IMPROVEMENT, A TOOL FOR CUSTOMER RELATIONSHIP MANAGEMENT IN IRAN KHODROU AGENCIES Zahra Khoshiman and *Farshid Namamian Department of Business Management,

More information

DECEMBER 2012 VOL 4, NO 8

DECEMBER 2012 VOL 4, NO 8 Electronic Insurance and its application in e-commerce 1 Leila Meshkat, 2 Fatemeh Farkhondehnia, 3 Zahra Bagheri, 4 Omidreza Alihoseini, 5 Sahar Sanayeimatak, 6 Mehryar Esmaeili, 7 Mahammad Mostafalo,

More information

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem

Abstract. Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 2. Statement of Problem The Impact of Public Relations Performances on Market Share of Firms (Case Study: Power Battery Manufacturing In Isfahan) Shahram Gilaninia 1, Mohammad Taleghani 2, Mohsen Eshghi Mohammadi 3* 1,2 Associate

More information

Epistemologia. Check-mail marketing software and e-commerce customer behavior. Available online at www.epistemologia-journal.com ISSN: 0392-9760

Epistemologia. Check-mail marketing software and e-commerce customer behavior. Available online at www.epistemologia-journal.com ISSN: 0392-9760 Epistemologia Available online at ISSN: 0392-9760 Vol.11, Issue.01, Page: 56-60 (2014) Check-mail marketing software and e-commerce customer behavior Reza ijadi 1, ahmad sanaei 2 1 Professor Of Persian

More information

Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study: Ilam Post Office)

Investigating the relationship between outsourcing and performance based on Balanced Score Card (Case study: Ilam Post Office) 2014 (2014) 1-11 Available online at www.ispacs.com/dea Volume: 2014, Year 2014 Article ID: dea-00037, 11 Pages doi:10.5899/2014/dea-00037 Research Article Data Envelopment Analysis and Decision Science

More information

MARKETING MIX AND CONSUMER BEHAVIOR

MARKETING MIX AND CONSUMER BEHAVIOR MARKETING MIX AND CONSUMER BEHAVIOR Shahram Gilaninia 1, Mohammad Taleghani 2, Nadia Azizi 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad University, Rasht, Iran 2 Department of Industrial

More information

Competitive intelligence, Competitive advantage in the success business organizations

Competitive intelligence, Competitive advantage in the success business organizations Available online at www.behaviorsciences.com Reef Resources Assessment and Management Technical Paper ISSN: 1607-7393 RRAMT 2013- Vol. 38(2), 2013, 5 Competitive intelligence, Competitive advantage in

More information

Empowerment and Organizational Change

Empowerment and Organizational Change International Research Journal of Applied and Basic Sciences 2013 Available online at www.irjabs.com ISSN 2251-838X / Vol, 4 (1):1-5 Science Explorer Publications Empowerment and Organizational Change

More information

The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry

The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry World Applied Sciences Journal 15 (9): 1344-1348, 2011 ISSN 1818-4952 IDOSI Publications, 2011 The Study of Relation Between Supply Relationship Management and Customer Satisfaction in Textile Industry

More information

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.

More information

TELECOM PERFORMANCE NETWORK

TELECOM PERFORMANCE NETWORK Chapter 15 TELECOM PERFORMANCE NETWORK Mr. Watson, come here, I want to see you. First phone call of Alexander Graham Bell, inventor of the telephone (1876) Market Dynamics in Telecom The telecomunications

More information

HISTORY AND INTRODUCTION

HISTORY AND INTRODUCTION HISTORY AND INTRODUCTION I 1 Introduction The APICS dictionary defines the term supply chain as either the processes from the initial raw materials to the ultimate consumption of the finished product linking

More information

RJSS. Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz. Kazem Zare 1, 2, Hamid Janani 1, 2*

RJSS. Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz. Kazem Zare 1, 2, Hamid Janani 1, 2* Correlation between Quality of Work Life and Change Management of Sports Clubs of City of Tabriz Kazem Zare 1, 2, Hamid Janani 1, 2* RJSS RESEARCH JOURNAL OF Vol 3 (2): 45-50 http://www.rjssjournal.com

More information

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan

The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan The Effect of Internal Marketing on Employees' Customer Orientation in Social Security Organization of Gilan Dr. Shahram Gilaninia 1. Dr. Bijan Shafiei 2. Rashid Shadab 3 1. Department of Industrial Management,

More information

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY)

RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) RELATIONSHIP BETWEEN BUSINESS INTELLIGENCE AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: FOOD INDUSTRY COMPANIES IN RASHT INDUSTRIAL CITY) Mehrdad Goudarzvand Chegini Department of Public Management, Rasht

More information

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Mohammad Zakeri 1, Abol Hassan Faqihi 2, Karamollah Danesh Fard 3 ABSTRACT Present

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (SCRM) IN INDIAN RETAIL INDUSTRY

SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (SCRM) IN INDIAN RETAIL INDUSTRY SOCIAL CUSTOMER RELATIONSHIP MANAGEMENT (SCRM) IN INDIAN RETAIL Dr. A.R. Annadurai* INDUSTRY Abstract: Social CRM is an advanced form of customer relationship management that uses social media services,

More information

Logistics Management SC Performance, SC Drivers and Metrics. Özgür Kabak, Ph.D.

Logistics Management SC Performance, SC Drivers and Metrics. Özgür Kabak, Ph.D. Logistics Management SC Performance, SC Drivers and Metrics Özgür Kabak, Ph.D. Outline Supply Chain Performance: Achieving Strategic Fit and Scope Competitive and supply chain strategies Achieving strategic

More information

Introduction To Supply Chain Management

Introduction To Supply Chain Management Introduction To Supply Chain Management Reyhaneh Toodeh Bahambari 1, Zahra Jamali Nokhodchari 2,Roghayeh Fallah Vishkai 3, Faeghe Delavar 4,Maryam Jafari 5, Mohadeseh Bolooki 6 1,2,3,4,5,6-M.A. Student

More information

Ranking Barriers to Implementing Marketing Plans in the Food Industry

Ranking Barriers to Implementing Marketing Plans in the Food Industry Ranking Barriers to Implementing Marketing Plans in the Food Industry Shahram Gilaninia 1, Seyed Yahya Seyed Danesh 2, Mina Abroofarakh 3* 1 Department of Industrial Management, Rasht Branch, Islamic Azad

More information

Supply chain management in the ERP industry

Supply chain management in the ERP industry Chapter 5 Supply chain management in the ERP industry 5.1 Introduction Supply chain management is a management philosophy that takes a systems approach to viewing the supply chain as a single entity (Mentzer

More information

The Role of Management Information Systems (MIS) in Decision-Making and Problems of its Implementation

The Role of Management Information Systems (MIS) in Decision-Making and Problems of its Implementation The Role of Management Information Systems (MIS) in Decision-Making and Problems of its Implementation Arash Heidarkhani, Afshin Azad khomami, Qmars Jahanbazi, Hamed Alipoor MA student of business management

More information

THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA

THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA THE IMPACT OF ACCOUNTING INFORMATION SYSTEMS ON FINANCIAL PERFORMANCE A CASE STUDY OF TCS INDIA Hadi Saeidi Young Researchers and Elite Club, Quchan Branch, Islamic Azad University, Quchan, Iran *Author

More information

DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE

DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE DIFFERENCE BETWEEN INTERNAL AND EXTERNAL SUPPLY CHAIN RISKS ON ITS PERFORMANCE Shahram Gilaninia 1, Hossein Ganjinia 2, Batool Asadi Mahdikhanmahaleh 3 (Corresponding Author) 1 Department of Industrial

More information

*Author for Correspondence

*Author for Correspondence INVESTIGATION COMPETENCY EFFECTS OF INFORMATION SYSTEMS ON MANAGEMENT INFORMATION SYSTEMS (MIS) BASED ON GARNER MODEL (CASE STUDY: MELI BANKS OF BOROJEN TOWNSHIP) *Zohreh Aghababaei Dehaghani 1, Hamid

More information

Executive Leadership MBA Course Descriptions

Executive Leadership MBA Course Descriptions Executive Leadership MBA Course Descriptions MBA 608: Interpersonal Leadership and Managing Organizational Behavior (3 credits) This course provides rising stars learning opportunities to take the next

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

Mahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran

Mahsa Navidbakhsh Department of Business Management, Neyshabur Branch, Islamic Azad University, Neyshabur, Iran Effect of Insurance Agents Entrepreneurial Characteristics on Development of Life Insurances: Case Study of Iran Insurance Company Agents in Khorasan Razavi Mahsa Navidbakhsh Department of Business Management,

More information

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3

ijcrb.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS JULY 2014 VOL 6, NO 3 The correlation between culture of consistency and customer relationship management (CRM) in Asia Insurance Company of Gilan province Dr. Toraj Mojibi (PHD) Department of Management, Firoozkooh Branch,

More information

MANAGEMENT. MGMT 0021 THE MANAGEMENT PROCESS 3 cr. MGMT 0022 FINANCIAL ACCOUNTING 3 cr. MGMT 0023 MANAGERIAL ACCOUNTING 3 cr.

MANAGEMENT. MGMT 0021 THE MANAGEMENT PROCESS 3 cr. MGMT 0022 FINANCIAL ACCOUNTING 3 cr. MGMT 0023 MANAGERIAL ACCOUNTING 3 cr. MANAGEMENT MGMT 0021 THE MANAGEMENT PROCESS 3 cr. An introduction designed to emphasize the basic principles, practices, and terminology essential to the understanding of contemporary business and its

More information

Model Successful Implementation of Customer Relationship Management (Case Study: Ghavamin Bank)

Model Successful Implementation of Customer Relationship Management (Case Study: Ghavamin Bank) Research Journal of Recent Sciences ISSN 2277-2502. Model Successful Implementation of Customer Relationship Management (Case Study: Ghavamin Bank) Masume Sadat Abtahi 1, Mohammad Bayat 2 and Ali Abolghasemi

More information

Review of MIS Management Information Systems

Review of MIS Management Information Systems Review of MIS Management Information Systems Ali Nikkhah Digesara 1, Mohamadreza Khatibi 2, Mohamadreza Sotoodeh 3, Arsalan Ghasemnejad Asataneh 4, Hosein Mehdinia 5 12345-M A Student of Business Management,

More information

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS Revista Empresarial Inter Metro / Inter Metro Business Journal Spring 2012 / Vol. 8 No. 1 / p. 33 FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS By Mehdi Noursina Management

More information

Inter-Organizational Relationships and Supply Chain Performance: Case Study of the Subsidiary Company of a Car Parts Manufacturer

Inter-Organizational Relationships and Supply Chain Performance: Case Study of the Subsidiary Company of a Car Parts Manufacturer Inter-Organizational Relationships and Supply Chain Performance: Case Study of the Subsidiary Company of a Car Parts Manufacturer Prune Gautier Abstract This paper presents the results of a case study

More information

Analysis on the Electronic Business Enterprise Supply Chain Management Optimization. Ningning Pan

Analysis on the Electronic Business Enterprise Supply Chain Management Optimization. Ningning Pan International Conference on Management Science, Education Technology, Arts, Social Science and Economics (MSETASSE 2015) Analysis on the Electronic Business Enterprise Supply Chain Management Optimization

More information

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication

J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014. 2014, TextRoad Publication J. Appl. Environ. Biol. Sci., 4(3)253-260, 2014 2014, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Investigation of the Influence of Human

More information

MASTER OF SCIENCE (LOGISTICS)

MASTER OF SCIENCE (LOGISTICS) MASTER OF SCIENCE (LOGISTICS) Objective The Master if Science (Logistics) program is designed to provide professionals working within the logistics and operations management area with the skills to manage

More information

front line A telling fortune Supply chain demand management is where forecasting meets lean methods by john t. mentzer 42 Industrial Engineer

front line A telling fortune Supply chain demand management is where forecasting meets lean methods by john t. mentzer 42 Industrial Engineer front line A telling fortune Supply chain demand management is where forecasting meets lean methods by john t. mentzer 42 Industrial Engineer A company thought it had a forecasting problem. Many of its

More information

Supplier Relationships Lecture 7. Briony Boydell Managing Business Relationships

Supplier Relationships Lecture 7. Briony Boydell Managing Business Relationships Supplier Relationships Lecture 7 Briony Boydell Managing Business Relationships Objectives of lecture Identify the types of relationships within the supply chain Discuss the benefits of improved relations

More information

Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city)

Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case study: Telecommunications of Damghan city) Applied mathematics in Engineering, Management and Technology 2 (4) 2014:541-547 www.amiemt-journal.com Performance Evaluation of 360 Degree Feedback and Its Relationship with Employee's Satisfaction (Case

More information

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines

Keywords: Information Technology, Supply Chain Management, Performance Improvement, Competitive Situation, Turkish and Iran Air Airlines THE STUDY OF EFFECT AND APPLICATION OF INFORMATION TECHNOLOGY IN SUPPLY CHAIN MANAGEMENT IN COMPETITIVE SITUATIONS (A CASE STUDY: COMPARING OF TURKISH AND IRAN AIR AIRLINES IN KERMANSHAH CITY IN 2013)

More information

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State)

The Study of Relationship between Customer Relationship Management, Patrons, and Profitability (A Case Study: all Municipals of Kurdistan State) International Journal of Basic Sciences & Applied Research. Vol., 3 (SP), 316-320, 2014 Available online at http://www.isicenter.org ISSN 2147-3749 2014 The Study of Relationship between Customer Relationship

More information

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers

Investigating the Relationship between Organizational Environment and Productivity of Organizational Managers Euro-Asian Journal of Economics and Finance ISSN: 2310-0184 Volume: 1, Issue: 1 (October 2013), Pages: 51-62 2013 Academy of Business & Scientific Research http://www.absronline.org/eajef Investigating

More information

Master Complexity with Apparel and Textile for Microsoft Dynamics AX 2012

Master Complexity with Apparel and Textile for Microsoft Dynamics AX 2012 Master Complexity with Apparel and Textile for Microsoft Dynamics AX 2012 White Paper This paper discusses how the makers and distributors of apparel and textiles can integrate item and process information,

More information

International Master s Programme in Business and Technology

International Master s Programme in Business and Technology International Master s Programme in Business and Technology The Course Programme in more Detail The contents of 8 study modules are presented in detail below to give an overview of the courses. Introduction

More information

ASSESSMENT OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM OF RED CRESCENT IN TEXTILE COMPANY USING AHP APPROACH

ASSESSMENT OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM OF RED CRESCENT IN TEXTILE COMPANY USING AHP APPROACH ASSESSMENT OF CUSTOMER SHIP MANAGEMENT SYSTEM OF RED CRESCENT IN TEXTILE COMPANY USING AHP APPROACH Majid Matani 1, Mohammad Reza Motadel 1 1 Department of Administration Management, Central Tehran Branch,

More information

SCIENCE ROAD JOURNAL

SCIENCE ROAD JOURNAL SCIENCE ROAD Journal SCIENCE ROAD JOURNAL Year: 2015 Volume: 03 Issue: 03 Pages: 278-285 Analyzing the impact of knowledge management on the success of customer communications with intermediary role of

More information

Abstract. ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS DECEMBER 2012 VOL 4, NO 8

Abstract. ijcrb.webs.com INTERDISCIPLINARY JOURNAL OF CONTEMPORARY RESEARCH IN BUSINESS DECEMBER 2012 VOL 4, NO 8 Approaches of Performance Evaluation in Organizations Majid Ghanbari Shahraji 1, Mostafa Rashidipanah 2,Reza Soltaninasanb 3, Mona Pournorouz Golroudbari 4, Amir Tavakoli 5, Sorous Khorshidifard 6, Mohammad

More information

Appendix 2: Intended learning outcomes of the Bachelor IBA

Appendix 2: Intended learning outcomes of the Bachelor IBA Appendix 2: Intended learning outcomes of the Bachelor IBA Intended international & intercultural learning outcomes are presented in bold. Content related aspects Have knowledge of business administrative

More information

Organization architecture and profitability. Organizational architecture. Organizational architecture. Organizational architecture

Organization architecture and profitability. Organizational architecture. Organizational architecture. Organizational architecture 13-1 Organization architecture and profitability Organizational architecture 13-2 Totality of a firm s organization, including structure, control systems, incentives, processes, culture and people. Superior

More information

MANAGEMENT OF DISTRIBUTION CHANNELS

MANAGEMENT OF DISTRIBUTION CHANNELS ISSN: 0976-2876 (Print) ISSN: 2250-0138(Online) MANAGEMENT OF DISTRIBUTION CHANNELS DR. HAMID SAREMI a1 AND SEYDEH MASOMEH MOSAVI ZADEH b a Department of Accounting, Quchan Branch, Islamic Azad University,

More information

Evaluation of performance and efficiency of the CRM

Evaluation of performance and efficiency of the CRM (Volume 5, Issue 1/ 2013 ), pp. 144 Evaluation of performance and efficiency of the CRM Renáta Miklenčičová 1, Bronislava Čapkovičová 2 1, 2 University of Cyril and Methodius in Trnava, Faculty of Mass

More information

Application of Knowledge Management in Customer Relationship Management Processes

Application of Knowledge Management in Customer Relationship Management Processes Research Journal of Applied Sciences, Engineering and Technology 4(12): 1762-1766, 2012 ISSN: 2040-7467 Maxwell Scientific Organization, 2012 Submitted: January 19, 2012 Accepted: February 17, 2012 Published:

More information

SUMMARY DOCTORAL THESIS:

SUMMARY DOCTORAL THESIS: SUMMARY DOCTORAL THESIS:,,RESEARCH ON THE DEVELOPMENT OF SIMULATED ENTERPRISE IN THE FIELD OF AGRIFOOD. CASE STUDY Doctoral student Engineer RADU (COSTEA-MARCU) DUMITRA, 2011 USAMV-Bucharest; Scientific

More information

The Importance of Integrative Components in the Field of e-business and Information Systems

The Importance of Integrative Components in the Field of e-business and Information Systems Jelica Trninić Jovica Đurković The Importance of Integrative Components in the Field of e-business and Information Systems Article Info:, Vol. 3 (2008), No. 1, pp. 023-028 Received 12 Januar 2008 Accepted

More information

CSCMP Level One : Cornerstones of Supply Chain Management. Learning Blocks

CSCMP Level One : Cornerstones of Supply Chain Management. Learning Blocks CSCMP Level One : Cornerstones of Supply Chain Management Learning Blocks Level one training will consist of eight learning blocks: 1. Supply Chain Concepts 2. Demand Planning 3. Procurement and Supply

More information

Review and analyzing of the relationships between marketing, customer relationship management and customer satisfaction

Review and analyzing of the relationships between marketing, customer relationship management and customer satisfaction International Journal of Management and Humanity Sciences. Vol., 3 (4), 1692-1696, 2014 Available online at http://www.ijmhsjournal.com ISSN 2322-424X 2014 Review and analyzing of the relationships between

More information

Business Process Management of Telecommunication Companies: Fulfillment and Operations Support and Readiness Cases

Business Process Management of Telecommunication Companies: Fulfillment and Operations Support and Readiness Cases Business Process of Telecommunication Companies: Fulfillment and Operations Support and Readiness Cases Byeong-Yun Chang School of Business Administration, Ajou University bychang@ajou.ac.kr Abstract In

More information

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM)

The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship Management (CRM) 2013, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Relationship between Bureaucratic Leadership Style (Task-Oriented) and Customer Relationship

More information

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies

Designing a Model for Pathology of Personnel Performance Appraisal in Zanjan Bureaucracies J. Basic. Appl. Sci. Res., (9)9616-965, 01 01, TextRoad Publication ISSN 090-4304 Journal of Basic and Applied Scientific Research www.textroad.com Designing a Model for Pathology of Personnel Performance

More information

Imports & Exports Made Easier with Global Trade Management Software

Imports & Exports Made Easier with Global Trade Management Software Imports & Exports Made Easier with Global Trade Management Software Current State of Global Trade Management Software 3/10/2015 By Lora Cecere Founder and CEO Supply Chain Insights LLC Contents Report

More information

CUSTOMER RELATIONSHIP MANAGEMENT - A MAJOR ELEMENT OF THE COMPANY S BUSINESS STRATEGY

CUSTOMER RELATIONSHIP MANAGEMENT - A MAJOR ELEMENT OF THE COMPANY S BUSINESS STRATEGY CUSTOMER RELATIONSHIP MANAGEMENT - A MAJOR ELEMENT OF THE COMPANY S BUSINESS STRATEGY Associate Professor Nicoleta Rossela Dumitru, Ph.D Romanian American University 1B, Ezpoziţiei Avenue, Sector 1, Bucharest

More information

ACCOUNTING MODERNIZATION PREMISE OF AN EFFECTIVE GOVERNANCE SYSTEM OF ENTERPRISE

ACCOUNTING MODERNIZATION PREMISE OF AN EFFECTIVE GOVERNANCE SYSTEM OF ENTERPRISE ACCOUNTING MODERNIZATION PREMISE OF AN EFFECTIVE GOVERNANCE SYSTEM OF ENTERPRISE MIHAELA UNGUREANU ALEXANDRU IOAN CUZA UNIVERSITY OF IASI myhaella5@gmail.com Abstract: Value of company is maximizing insofar

More information

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME

More information

THE PLACE OF MARKETING STRATEGIES IN THE CONSOLIDATION OF ROMANIAN BAKERY FIRMS

THE PLACE OF MARKETING STRATEGIES IN THE CONSOLIDATION OF ROMANIAN BAKERY FIRMS THE PLACE OF MARKETING STRATEGIES IN THE CONSOLIDATION OF ROMANIAN BAKERY FIRMS PhD Full, Professor Filimon Stremţan PhD Candidate, Lecturer Andreea Muntean 1Decembrie 1918 University Alba Iulia Abstract:

More information

Customer Relationship Management: an Organizational Survival Approach to Perceive Customer Loyalty

Customer Relationship Management: an Organizational Survival Approach to Perceive Customer Loyalty Customer Relationship Management: an Organizational Survival Approach to Perceive Customer Loyalty Dr. Mehran Molavi1, Ayub Nahardah2 1-Department of Public Administration, College of Human Sciences, Mahabad

More information