Epistemologia. Check-mail marketing software and e-commerce customer behavior. Available online at ISSN:

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Epistemologia. Check-mail marketing software and e-commerce customer behavior. Available online at www.epistemologia-journal.com ISSN: 0392-9760"

Transcription

1 Epistemologia Available online at ISSN: Vol.11, Issue.01, Page: (2014) Check-mail marketing software and e-commerce customer behavior Reza ijadi 1, ahmad sanaei 2 1 Professor Of Persian Language And Literature, Azad Islamic University- Tehran Central Branch 2 Phd. Candidate Of Persian Language And Literature, Azad Islamic University- Tehran Central Branch ARTICLE INFO ABSTRACT Article history: Paper ID: 09RN Received : 10 May 2014 Received in revised form: 17 May 2014 Accepted : 20 May 2014 Available online : 25 May 2014 Key words: integrated e-marketing, web marketing mix, customer trust, customer satisfaction, e-commerce Concurrent with the introduction of new technologies in use around the world for its good or bad shape in importing countries due to lack of proper absorption of technology and the emergence of inappropriate uses far more likely misinterpretations. Including expanding network called e-marketing pyramid creates a negative mindset, this is not the case. By identifying quality attributes of software e- commerce business with the firm for this purpose, we compared the software quality standards and models, features a model is selected as the base faced with more competition and lower customer loyalty. Therefore, e-commerce, recruitment, business trust, satisfaction and retain customers for commercial organizations is important and difficult problem. To examine the relationships between e-commerce and satisfaction, trust and customer loyalty will be discussed. Liker questionnaire consisted of multiple-choice questions were selected. And the sample was distributed electronically and in person. A total of 93 questionnaires from 93 questionnaires from Isfahan and Shiraz were collected. Data were analyzed using the software and the result was observed. Trust, loyalty and satisfaction in interacting with the increase in electronic purchases affect the amount and how effective they are in different cities.

2 INTRODUCTION Different organizations have different reactions towards the development of information technology, the rapid development of a wide range of extremely negative to take from this technology and rapidly changing environments, especially information technology. In this regard, four conceptual and practical Mygrdd.hr some success in this regard depends on each company to adapt its environment. Customers of the water company and thus understanding their behavior is of vital importance. The secret of survival of the company is that their products comply with the requirements of consumers and proportionate response to a changing and dynamic environment variables are active. E- commerce is very broad scope and variety of operations, including the purchase of a home, home banking, stocks; do take tenders and other services. E-types are the most important ones are the most important to the client company to company and Client Company's trade capacity building direct relationships with consumers. And can be directly correlated with individuals and in this case, the distributor and dealer cancellations directly from customers prove their purchase of the company success in this business to consumer behavior related to. In the Internet market, the traditional market, the business challenges that organizations face more competition and lower customer loyalty. Therefore, e-commerce, recruitment, business trust, satisfaction and retain customers for commercial organizations is important and difficult problem. Methods: In the first theoretical study on the implications of e- commerce was carried out to understand how digital information must be provided at low cost to customers that their evaluation is homogenous. The result showed that the high-tech sector issues concept based on given examples of various types of information must be provided to attract different customers. Preparation of new editions is a suitable method for digital products at other retailer's direct competition between the products and how to model a chain? Designed to search for all invoices, price data from retail store websites and found that the Internet offers less stressful than the market norm, and by offering lower prices and regulated prices described. To compare the choice behavior of customers in transactions on-line and off-line using the brand choice model based on data found. The information is true and unsentimental much more of an emotional impact on the selection line as possible features that set limits consumer considerations. With the use of experimental design and data on all sales that result proved the issue. Introduction to basic and advanced systems provide help consumers better decisions with minimal effort. Electronic marketing and its relationship to traditional marketing: In recent years, extensive research has been done in the field of electronic marketing models including theoretical research, statistical modeling, conceptual model of the application and the implementation models. A strategic model is purely descriptive and explanatory strategies for the detection of perfection and ecommerce provided syntactic structure to identify opportunities for a private company. Business concepts in line with the strategic uses of the Internet, the customer interaction and access model, designed and executed set. However, market conditions changed from physical to virtual mass marketing approach to customer orientation and focus on mass customization, marketing communications, customer service, customer relationship management, etc. is. The basis of its direct interaction with the customer in the form of Internet Marketing (Using a hybrid model 4) is limited. Using traditional marketing mix requires that four parameters of the model are clearly defined, well-defined independent Describes the process. Unlike the physical world, the virtual market Marketing Mix 4 parts are separated. Together they are quite closely related to the goals and objectives of the client, used by them. These factors are only part of the company-customer perspective or in other words their website. Due to various circumstances, an appropriate model may vary. E-marketing models can be classified into two general groups. Group A: Marketing Mix Models that are based on their work and put it at around that have examined changes in technology and is still continuing with the emergence of mobile commerce developments like the other team from advancing to describe the basic marketing and marketing in the modern world requires the design of new models based on information technology well-being. Traditional Marketing Mix in e-commerce space is: 1. Product: Product and trademarks of the line is the first website to encourage customers to look for site or product

3 2. Price: The importance of commercial sites due to the price lists for purchase physical products company. 3. The promotion: which aims to analyze Web site is a promotional media and a key factor in attracting and retaining customers is on-line. 4. Place (distribution) for electronic commerce which includes a variety of interactive, on-line exchanges, web counters, relief and selling the output of the real exchange trading and non-trading in its shape. An on-line option to specify the strategy of an organization, follow-up procedures, but the basic problem of strategic management options for network marketing is useless. 1: The strategic process normally takes time, and time is often short in the network. 2: transient nature, constantly changing and growing quickly. The Internet can be quickly developed strategies to abrogate common and it is strongly rejected. Problem statement and research needs: The success of e-commerce systems in general and specifically affected by numerous environmental and internal systems firm definition of software quality from different perspectives such as user, client, administrator, designer, supervisor backup software quality and different organizations and different institutions, different definitions of quality and quality characteristics have been presented. From the perspective of software quality attributes, set attributes of a software product is to describe and evaluate the quality of the software by which it is. In e-commerce, electronic trade volume in the world's largest application of system quality is more important for establishing and maintaining effective relationships with business partners is one of the key success factors for the firm, and this interaction is done via a software application. E-Commerce means conducting business transactions through the network, especially the Internet. Of having an e-commerce website goes further and includes ordering, conducting tenders, recruitment, staffing and exchange information. The e-money can also be paid in the form of traditional and electronic methods. Many e-commerce, different payment systems to their patrons, but the most important is the emphasis on security. E-commerce has created opportunities for companies through which companies can expand their market share. And enter the international market the most applicable with minimal cost and minimal investment. In the world of e-commerce firms are allowed. Both with suppliers and interact with more customers. The one hand, on the other hand leads to increased sales and greater access to resources at affordable prices and lower costs. Discussion: E-commerce, a variety of activities including electronic trading of goods and services, prompt delivery, digital rights, electronic funds transfer, electronic stock trading, electronic bills of lading, business plans, marketing and after-sales service is more direct. Virtual shops have several advantages including convenience, competitive prices, wide selection, and access to more information. On the other hand, if you buy a home, relationships and contacts between individuals in the lowest reach of society in recent years a large number of virtual stores and virtual realities communication through the plate and on their interaction with the increase. In the world of e-business, there are many factors that influence the decision to buy through a web site. Virtual network, virtual shopping is little trust, website quality and product presentation method and information model, especially in its design, resulting in the reluctance of customers to perform electronic purchases. An important point that should be noted is that all the products, does not feature electronic sales and therefore used in electronic commerce, electronic shopping test. Which consists of three steps electronic shopping test for retailers, manufacturers and suppliers? The steps involved in buying electronic test include: 1. Product characteristics: the dependence of the product concentration is 5-fold. 2. Introduction and customer satisfaction of the product, the customer recognition and trust from what has already purchased the product and have experience. 3. Customer Specifications: The main factor is the motivation of the client and his attitude to shopping. If approved the product features and consumer usability Consumer Electronics familiar with the product and are happy to buy it, he increases the possibility of electronic shopping.

4 Customer behavior: Of cultural, social, personal and psychological impact on consumer behavior leaves. The client side of the business is to succeed; companies need to know their customers well. Economic systems, which are competitive, customer-driven organizations is life. What keeps the customer satisfied and thereby the survival of the company. Hence, organizations should focus on the customer and his behavior on what, where and which brand would like to purchase their analysis. The customer relationship is now more close to leveling more mutual trust and increases customer satisfaction therefore, the top priority and customer satisfaction from teaching. In the world of virtual business relationships and establish customer trust and loyalty to him rather than to strengthen the company. Customer satisfaction: It is believed that the level of customer satisfaction on buying patterns remain effective. Customers, investors and companies are the main sources of customer satisfaction to achieve goals in other markets, such as increased profits and increase market share and improve the quality result Step 4 Identify the customer satisfaction of the customer, identifying customer needs and expectations, and client evaluation and implementation of action plan. Researchers are speculating customer satisfaction with the product and brand loyalty are closely related levels of customer satisfaction and repeat purchase intention relationship is so much evidence to support a causal relationship exists between loyalty and satisfaction. Research methodology: E-marketing models: 1: e-marketing Mix Applications: This model is more than a conceptual model, the application model for developing marketing plans and strategies for the electronics. For each operator, there are different aspects of e- marketing mix. Products: adapt, combine engines, space navigation and planning tools Price: dynamic pricing, auctions, reverse auctions Promotion: Online advertising, sponsored links, e- mail, marketing, speech, introduction letter, customizable Location: customer orientation, registration, Web site maintenance Customizable: Customize, Personalize Confidentiality: rule-based systems, collaborative filtering Customer Service: Chat, respond to s from the system Forum: chat rooms, category and user reviews, lists of applicants and members to assess the validity Sales promotion: electronic coupons In e-commerce, the function of which is composed of five main phases are: 1. Research and planning: The first step is to research and plan what to buy and how to sell it. Who does what and how much and what quality and condition is necessary. The biggest challenges for firms provide timely information to its business partners. 2. Identification: Browse, accessibility, diversity and search efficiency, uniformity, clarity, and local personalize the information. 3. Negotiate: The initial phase of the negotiations between business partners to prove the formal exchange of information, which is usually done with the aim of finding the best prices of ways, including an offer to purchase, exchange and dynamic pricing may prove necessary, at the end of contract negotiations done in the field of software packages used must be operational characteristics such as quality, ease of use, efficiency of treatment time, the ability to understand and can be presented in different ways. 4. The obligations of the transaction: This phase is the most important part of the deal because most of the transactions. Generally, raw material procurement, manufacturing, its design is

5 finalized, produces, packages and distributes. The buyer is also concerned about the transaction takes place, inspection and pays the agreed sum. The field of software quality features such as security, performance pay process, traceability systems, integration with internal systems, fault recovery, the accessibility and usability. 5: After running: The last step includes recoupment account, final inspection, and final exchange of documents and obligations of the parties this phase of the operation in relation to after-sales service, training, installation and provision of information by the seller to the buyer. This section includes a review of software quality, customization capabilities, relevance, detection capability, availability, performance and behavior when information is updated. Reference 1. Aaker,D.A.(1111)Managing Brand Equity:Capitalization on the value of a brand name. Free Press.New York. 2. Belchior,A.(2002), E-Commerce website: A Qualification Evaluation,PhD.Thesis. 3. Cachia,F.(2002), Towards Effectiorely Appraising Online Stores,Proc.CSAW. Porter,M.E,(1190), Competetive Strategy Tachniques for Analizin Industries And Competitors, the free press. Conclusions: Model-based marketing mixes traditional and digital environment is designed according to others. In the selection of a model or applying the results of scientific studies and field studies are needed. The important thing is that the prompted outcry and electronic marketing organization. Synergistic, and to achieve this we need a rig marketing seems to be a collection of compilation. Because of the nature of the new electronic trading systems, the future possibility of extensive research in the field of quality assessment systems is available. The qualitative features should be noted in various stages of implementation. And according to the characteristics of software quality from the perspective of different people, including developers, backup, user and administrator is not identical. Each feature should be in proportion to its importance in evaluating the impact the final quality. The weighting of the qualitative features of the views of different people can be good background for further studies in e-commerce, recruitment, business trust, satisfaction and customer retention is an important and difficult problem. Level of customer satisfaction on their purchase pattern is quite effectively. The use of e-commerce and mutual trust between seller and buyer relationship is significant. Customer relationship with the company's approach is more mutual trust and customer satisfaction also increased of course; customer satisfaction and loyalty are also closely related. In e-commerce environment, the importance of customer relationship and to maintain great customer needs. Loyalty to a brand leads to a positive attitude towards electronic shopping and loyalty to the show's website. 56

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii

More information

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220

MAGNT Research Report (ISSN. 1444-8939) Vol.2 (Special Issue) PP: 213-220 Studying the Factors Influencing the Relational Behaviors of Sales Department Staff (Case Study: The Companies Distributing Medicine, Food and Hygienic and Cosmetic Products in Arak City) Aram Haghdin

More information

E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran

E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran E-Commerce: a Theoretical Approachan Overview of the Research Conducted in Iran Mahsa Ghiasmand 1,Mohammad Manochehri pour 2, Latifeh Majlesi 3,Farimah Saber 4, Ali Hariri 5,Mohammad Pourkhaef 6 123456-MA

More information

Abstract of the Master s dissertation

Abstract of the Master s dissertation Abstract of the Master s dissertation Subject matter of the dissertation: Increase of the personal selling technologies efficiency in the sphere of the international tourism (on an example of Pink elephant,

More information

E-BUSINESS RELATIONSHIP MANAGEMENT

E-BUSINESS RELATIONSHIP MANAGEMENT I International Symposium Engineering Management And Competitiveness 2011 (EMC2011) June 24-25, 2011, Zrenjanin, Serbia E-BUSINESS RELATIONSHIP MANAGEMENT Danilo Obradović * Higher School of Professional

More information

Module 6. e-business and e- Commerce

Module 6. e-business and e- Commerce Module 6 e-business and e- Commerce 6.1 e-business systems 6.2 e-commerce systems 6.3 Essential e- commerce processes 6.4 Electronic payment processes 6.5 e-commerce application trends 6.6 Web store requirements

More information

Analysis of the Precision Marketing Technological System on CRM

Analysis of the Precision Marketing Technological System on CRM Analysis of the Precision Marketing Technological System on CRM LI Zhihong 1, LIANG Dong 2 1, 2. Business School, Jianghan University, Wuhan, Hubei, China 1, 2. Key Research Institute of Strategies and

More information

WebSphere Commerce V7 Management Center

WebSphere Commerce V7 Management Center Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Introduction Proof of Technology Agenda What is WebSphere Commerce WebSphere Commerce Focus Areas

More information

DIRECT MARKETING THE ONE-TO-ONE FUTURE

DIRECT MARKETING THE ONE-TO-ONE FUTURE International Journal of Business and General Management (IJBGM) ISSN(P): 2319-2267; ISSN(E): 2319-2275 Vol. 4, Issue 6, Oct - Nov 2015, 29-34 IASET DIRECT MARKETING THE ONE-TO-ONE FUTURE PAGUDALA SUCHITRA

More information

Variorum, Multi- Disciplinary e-research Journal Vol.-01, Issue-IV, May 2011

Variorum, Multi- Disciplinary e-research Journal Vol.-01, Issue-IV, May 2011 1 e-commerce: A Useful Concept Dr.Arvind N.Chaudhari: Associate Professor in Commerce, GDM Arts KRN Commerce & MD Science College Jamner Dist Jalgaon (MAH) e-commerce Today, the human life is general and

More information

Identifying Requirements of Agricultural Mobile Marketing from Experts Perception

Identifying Requirements of Agricultural Mobile Marketing from Experts Perception , pp.113-118 http://dx.doi.org/10.14257/ijunesst.2014.7.1.11 Identifying Requirements of Agricultural Mobile Marketing from Experts Perception Maryam Omidi Najafabadi, Mahmood Ahmadi and Farhad Lashgarara

More information

BRAND REPUTATION AND COSTUMER TRUST

BRAND REPUTATION AND COSTUMER TRUST BRAND REPUTATION AND COSTUMER TRUST Reza Mohammad Alizadeh Movafegh 1, Hamid Fotoohi 2 1 M.A. Student of Business Management, Islamic Azad University, Rasht Branch, Rasht, Iran 2 Department of Agricultural

More information

CHAPTER V PROMOTING AND MARKETING TRADE INSURANCE - THE MALAYSIAN APPROACH

CHAPTER V PROMOTING AND MARKETING TRADE INSURANCE - THE MALAYSIAN APPROACH CHAPTER V SYNOPSIS PROMOTING AND MARKETING TRADE INSURANCE - THE MALAYSIAN APPROACH Difference Between Selling and Marketing Concept Selling Concept Emphasis is on the product Company first makes the product

More information

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems

Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Chapter 5 Electronic Commerce System Community Development and Training Centre Semester 2 2006 IT 245 Management Information Systems Electronic Commerce: Electronic commerce encompasses the entire online

More information

E-loyalty in fashion e-commerce an investigation in how to create e-loyalty

E-loyalty in fashion e-commerce an investigation in how to create e-loyalty E-loyalty in fashion e-commerce an investigation in how to create e-loyalty Authors: Ellinor Hansen Marketing, Master Programme, 60 credits Supervisor: PhD. Setayesh Sattari Examiner: PhD. Sarah Philipson

More information

Strategies for Success with Online Customer Support

Strategies for Success with Online Customer Support 1 Strategies for Success with Online Customer Support Keynote Research Report Keynote Systems, Inc. 777 Mariners Island Blvd. San Mateo, CA 94404 Main Tel: 1-800-KEYNOTE Main Fax: 650-403-5500 product-info@keynote.com

More information

a. Languages: English will be the primary language of the collection. b. Chronological Guidelines: Current and recent topics are of major interest.

a. Languages: English will be the primary language of the collection. b. Chronological Guidelines: Current and recent topics are of major interest. Georgia State University University Library Collection Development Policy Department of Marketing Purpose: To provide guidance in the selection of library materials to support the curriculum for the program

More information

How to Carry Out Internet Marketing for Small and Medium-Sized Enterprises

How to Carry Out Internet Marketing for Small and Medium-Sized Enterprises How to Carry Out Internet Marketing for Small and Medium-Sized Enterprises LIU Xuehua, DONG Shuoling Hebei Normal University of Science & Technology, China, 066004 Abstract: The Marketing of SMEs in China

More information

Brand Management in Business to Business Markets - Particularities of Business to Business Markets, Branding and Brand Equity -

Brand Management in Business to Business Markets - Particularities of Business to Business Markets, Branding and Brand Equity - Brand Management in Business to Business Markets - Particularities of Business to Business Markets, Branding and Brand Equity - Lecturer Andrei BUIGA PhD Assistant Raluca DRAGOESCU PhD Student ARTIFEX

More information

DOING BUSINESS IN INDONESIA E-Commerce

DOING BUSINESS IN INDONESIA E-Commerce DOING BUSINESS IN INDONESIA E-Commerce http://blog.ssek.com company/ssek-legal-consultants @ssek_lawfirm INTRODUCTION E-commerce in Indonesia is growing by leaps and bounds and this is expected to continue

More information

DESCRIPTION OF THE JOB PROFILE «IMPORT AND EXPORT SALES ASSISTANT»

DESCRIPTION OF THE JOB PROFILE «IMPORT AND EXPORT SALES ASSISTANT» DESCRIPTION OF THE JOB PROFILE «IMPORT AND EXPORT SALES ASSISTANT» 1 IMPORT AND EXPORT SALES ASSISTANT JOB DEFINITION The import and export sales assistant contributes to the sustainable international

More information

HOW TO GET YOUR LISTING SOLD Mike Ferry Report One

HOW TO GET YOUR LISTING SOLD Mike Ferry Report One HOW TO GET YOUR LISTING SOLD Mike Ferry Report One When a market changes and either goes flat or starts to decline the challenge that each of us faces is getting our listings sold and satisfying the needs

More information

Peirce College/ The University of the Arts Cross Registration Course Schedule

Peirce College/ The University of the Arts Cross Registration Course Schedule Peirce College/ The University of the Arts Cross Registration Course Schedule Peirce College courses available to The University of the Arts students Course No. Course Name Prerequisite BUS 100 Introduction

More information

An Empirical Study on the Influence of Perceived Credibility of Online Consumer Reviews

An Empirical Study on the Influence of Perceived Credibility of Online Consumer Reviews An Empirical Study on the Influence of Perceived Credibility of Online Consumer Reviews GUO Guoqing 1, CHEN Kai 2, HE Fei 3 1. School of Business, Renmin University of China, 100872 2. School of Economics

More information

What is Market Research? Why Conduct Market Research?

What is Market Research? Why Conduct Market Research? What is Market Research? Successful businesses have extensive knowledge of their customers and their competitors. Market research is the process of gathering information which will make you more aware

More information

EUROPASS DIPLOMA SUPPLEMENT

EUROPASS DIPLOMA SUPPLEMENT EUROPASS DIPLOMA SUPPLEMENT TITLE OF THE DIPLOMA (ES) Técnico Superior en Gestión de Ventas y Espacios Comerciales TRANSLATED TITLE OF THE DIPLOMA (EN) (1) Higher Technician in Sales Management and Commercial

More information

Advanced B2B Procurement on the Internet

Advanced B2B Procurement on the Internet UDC 621.395.74:658.14:681.32 Advanced B2B Procurement on the Internet VKazuhiro Hosoi (Manuscript received September 18, 2000) Electronic Commerce (EC) is one of the biggest trends on the Internet, and

More information

ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies

ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies ISSN: 2321-7782 (Online) Volume 3, Issue 10, October 2015 International Journal of Advance Research in Computer Science and Management Studies Research Article / Survey Paper / Case Study Available online

More information

Continuous Customer Dialogues

Continuous Customer Dialogues Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4

More information

BANGLADESH INSTITUTE OF MANAGEMENT 4 Sobhanbag, Mirpur Road, Dhaka-1207 SYLLABUS FOR PART-I

BANGLADESH INSTITUTE OF MANAGEMENT 4 Sobhanbag, Mirpur Road, Dhaka-1207 SYLLABUS FOR PART-I BANGLADESH INSTITUTE OF MANAGEMENT SYLLABUS FOR PART-I Evaluation Criteria: Class Attendance : 10% Class Test : 20% Final Examination : 70% Name of Subject : 1. Principles of Marketing 2. Consumer Behaviour

More information

Introduction to E-Commerce

Introduction to E-Commerce Introduction to E-Commerce 1/12/2016 What is E-commerce? Buying and selling of products or services over electronic systems such as the Internet and other computer networks Online purchase of goods or

More information

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE

IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE IMPACT OF SUPPLY CHAIN MANAGEMENT STRATEGIES ON COMPETITIVE ADVANTAGE IN MANUFACTURING COMPANIES OF KHUZESTAN PROVINCE Mohammad Ali Enayati Shiraz, Elham Ramezani 2 Department of Industrial Management,

More information

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz

The Relationship between Service Quality and Perceived Value with Customer Loyalty and Aerobic Fitness Clubs in Tabriz 2015; 1(6): 69-73 P-ISSN: 2394-1685 E-ISSN: 2394-1693 Impact Factor (ISRA): 4.69 IJPESH 2015; 1(6): 69-73 2015 IJPESH www.kheljournal.com Received: 07-05-2015 Accepted: 09-06-2015 Mohammad Rahim Najafzadeh

More information

The Role of Customer Relationship Management System in Performance of New Enterprises (Case Study: Business Organizations)

The Role of Customer Relationship Management System in Performance of New Enterprises (Case Study: Business Organizations) J. Basic. Appl. Sci. Res., 2(1)386-391, 2012 2012, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Role of Customer Relationship Management System

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

Consumers attitude towards online shopping: Factors influencing employees of crazy domains to shop online

Consumers attitude towards online shopping: Factors influencing employees of crazy domains to shop online Journal of Management and Marketing Research Consumers attitude towards online shopping: Factors influencing employees of crazy domains to shop online ABSTRACT Saad Akbar Bangkok University, Thailand Paul

More information

Alexander Nikov. 7. ecommerce Marketing Concepts. Consumers Online: The Internet Audience and Consumer Behavior. Outline

Alexander Nikov. 7. ecommerce Marketing Concepts. Consumers Online: The Internet Audience and Consumer Behavior. Outline INFO 3435 E-Commerce Teaching Objectives 7. ecommerce Marketing Concepts Alexander Nikov Identify the key features of the Internet audience. Discuss the basic concepts of consumer behavior and purchasing

More information

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS

FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS Revista Empresarial Inter Metro / Inter Metro Business Journal Spring 2012 / Vol. 8 No. 1 / p. 33 FACTORS AFFECTING SUCCESSFUL IMPLEMENTATION OF NICHE MARKETING IN TEHRAN METROPOLIS By Mehdi Noursina Management

More information

Tendering to Public Sector Organisations

Tendering to Public Sector Organisations Tendering to Public Sector Organisations Introduction Authorities have to meet contract regulations and must ensure they provide equal opportunity and achieve the best value for money. Other factors include

More information

THE COMPETITIVE ADVANTAGE THEORY AS A GROWTH STRATEGY

THE COMPETITIVE ADVANTAGE THEORY AS A GROWTH STRATEGY THE COMPETITIVE ADVANTAGE THEORY AS A GROWTH STRATEGY Management Marketing - Tourism Ec. Ecaterina Nicoleta Ciurez Ph.D University of Craiova, Faculty of Economics and Business Administration, Craiova,

More information

Discussion on Information Asymmetry in B2C E-commerce

Discussion on Information Asymmetry in B2C E-commerce Discussion on Information Asymmetry in B2C E-commerce QIN Dezhi 1, ZOU Lifang 2 1. School of Business & Tourism Management, Yunnan University, P.H.D, No.2 North Cuihu Road Kunming, 650091, 86-13888673168

More information

Coordinate, develop, and manage the sales team to achieve objectives

Coordinate, develop, and manage the sales team to achieve objectives Page 1 of 6 Coordinate, develop, and manage the sales team to achieve objectives Level 6 Credits 10 Purpose People credited with this unit standard are able to: develop objectives for sales team; evaluate

More information

Life Insurance is a Contract between an Insured and an insurer where

Life Insurance is a Contract between an Insured and an insurer where Importance of Customer Service in Life Insurance Life Insurance is a Contract between an Insured and an insurer where the insured agrees to pay premiums for his/her life insurance policy in due dates and

More information

IJMIE Volume 2, Issue 8 ISSN: 2249-0558

IJMIE Volume 2, Issue 8 ISSN: 2249-0558 MANAGEMENT INFORMATION SYSTEM Prof. Nirmal Kumar Sharma* ABSTRACT The business application of Management Information System has expanded significantly over the years. Technology advances have increased

More information

DEVELOPMENT OF INFORMATION SERVICES AND PRODUCTS IN UZBEKISTAN DURING GLOBALIZATION

DEVELOPMENT OF INFORMATION SERVICES AND PRODUCTS IN UZBEKISTAN DURING GLOBALIZATION DEVELOPMENT OF INFORMATION SERVICES AND PRODUCTS IN UZBEKISTAN DURING GLOBALIZATION Feruza Khayrullaevna Sidikova * Bobur Abbasovich Shermukhamedov Abstract The main purpose of the article is investigation

More information

info@regionalbusinesspartners.co.nz

info@regionalbusinesspartners.co.nz Appendix 1: Qualifying Service Subjects Services covering the following subjects may qualify for the Voucher Scheme. SERVICES THAT ARE NOT ELIGIBLE INCLUDE Consultancy Services Staff and Industry Training.

More information

Scope of Internet and Mobile Marketing in Selling Insurance

Scope of Internet and Mobile Marketing in Selling Insurance Scope of Internet and Mobile Marketing in Selling Insurance Yogesh Bhandari PGDM No.: 13076 Student PGDM 2013-15, SDMIMD, Mysore bhandari13076@sdmimd.ac.in Srilakshminarayana, G. Assistant Professor-Quantitative

More information

Evaluation Factors Influencing Corporate Website Effectiveness

Evaluation Factors Influencing Corporate Website Effectiveness Evaluation Factors Influencing Corporate Website Effectiveness Dr. Yue Jer Lin, Associate Professor, Department of Accounting Information, Takming University of Science and technology, Taiwan ABSTRACT

More information

E-Marketplaces: Structures, Mechanisms, Economics, and Impacts

E-Marketplaces: Structures, Mechanisms, Economics, and Impacts E-Marketplaces: Structures, Mechanisms, Economics, and Impacts E-Marketplaces Markets (electronic or otherwise) have three main functions: 1. Matching buyers and sellers; 2. Facilitating the exchange of

More information

1. Which segment do ebay, Amazon.com, and LandsEnd.com belong? 2. Which segment focuses on consumers dealing with each other?

1. Which segment do ebay, Amazon.com, and LandsEnd.com belong? 2. Which segment focuses on consumers dealing with each other? 1. Which segment do ebay, Amazon.com, and LandsEnd.com belong? A) B2Bs B) B2Cs C) C2Bs D) C2Cs 2. Which segment focuses on consumers dealing with each other? A) B2B B) B2C C) C2B D) C2C 3. Which segment

More information

Awareness-raising questionnaire

Awareness-raising questionnaire 1. Introduction This questionnaire will help you think about your company s efforts towards responsible entrepreneurship by raising questions on the possible ways you could improve your business in a profitable

More information

Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow

Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow Cyberica.NET Technologies E-Retailing Solutions Enabling Innovation as a growth driver for Enterprise of Tomorrow Overview Cyberica is one of the most experienced software companies specializing in enterprise

More information

Marketing Intelligence

Marketing Intelligence Unit 17: Marketing Intelligence Unit code: K/601/0955 QCF level: 4 Credit value: 15 credits Aim The aim of this unit is to enable learners to understand the purchase decision-making process and how marketing

More information

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County

Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County International Journal of Humanities and Social Science Vol. 2 No. 18; October 2012 Comparing Teachers' Citizenship Behavior in Public and Non-Profit Schools in Dorud County Dr. Javad Mehrabi Department

More information

THE STRATEGIC USE OF IT

THE STRATEGIC USE OF IT RELEVANT TO ACCA QUALIFICATION PAPER P3 Studying Paper P3? Performance objectives 7, 8 and 9 are relevant to this exam The Paper P3 syllabus contains an important section titled Information technology.

More information

BENEFITS AND BARRIERS ON B2B E-MARKETPLACES. e Business Issue

BENEFITS AND BARRIERS ON B2B E-MARKETPLACES. e Business Issue emarket Services makes it easier for you to use electronic marketplaces for international business BENEFITS AND BARRIERS ON B2B E-MARKETPLACES e Business Issue By Sammy El Ghazaly emarket Services - Swedish

More information

Leveraging your competitive edge in the interactive field. www. Search Engines. Social Media. Web. Mobility. Auto Insurance

Leveraging your competitive edge in the interactive field. www. Search Engines. Social Media. Web. Mobility. Auto Insurance 2012 Leveraging your competitive edge in the interactive field. www Web Mobility Social Media Search Engines Auto Insurance The new playing field, interactivity We often hear these days about a 2nd era

More information

MANAGEMENT. MGMT 0021 THE MANAGEMENT PROCESS 3 cr. MGMT 0022 FINANCIAL ACCOUNTING 3 cr. MGMT 0023 MANAGERIAL ACCOUNTING 3 cr.

MANAGEMENT. MGMT 0021 THE MANAGEMENT PROCESS 3 cr. MGMT 0022 FINANCIAL ACCOUNTING 3 cr. MGMT 0023 MANAGERIAL ACCOUNTING 3 cr. MANAGEMENT MGMT 0021 THE MANAGEMENT PROCESS 3 cr. An introduction designed to emphasize the basic principles, practices, and terminology essential to the understanding of contemporary business and its

More information

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication

J. Appl. Environ. Biol. Sci., 5(5)220-226, 2015 2015, TextRoad Publication 2015, TextRoad Publication ISSN: 2090-4274 Journal of Applied Environmental and Biological Sciences www.textroad.com Evaluation of the Impact of Change Management Dimensions on Increasing Organizational

More information

SWOT Analysis of E-Commerce

SWOT Analysis of E-Commerce Advance in Electronic and Electric Engineering. ISSN 2231-1297, Volume 4, Number 6 (2014), pp. 663-668 Research India Publications http://www.ripublication.com/aeee.htm SWOT Analysis of E-Commerce Ms Kiran

More information

Factors affecting the electronic exchange of data through Viral Marketing. (Case study: E-commerce users in Rasht city)

Factors affecting the electronic exchange of data through Viral Marketing. (Case study: E-commerce users in Rasht city) Volume 5, Number 1, 2015 Online ISSN 1800-556X Journal s URL:http://www. barsjournal.net Factors affecting the electronic exchange data through Viral Marketing (Case study: E-commerce users in Rasht city)

More information

CRM CUSTOMER RELATION MANAGEMENT. Convert market dynamics into an opportunity!

CRM CUSTOMER RELATION MANAGEMENT. Convert market dynamics into an opportunity! CRM CUSTOMER RELATION MANAGEMENT Convert market dynamics into an opportunity! CRM CUSTOMER RELATION MANAGEMENT TO ADDRESS TARGET MASS PERFECTLY, CONVERT MARKET DYNAMICS INTO AN OPPORTUNITY! Benefit from

More information

IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY

IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY Soetam Rizky Wicaksono Information System Department, Ma Chung University,

More information

E- commerce as an Added Value in the Tourism Services in Albania

E- commerce as an Added Value in the Tourism Services in Albania Doi:10.5901/ajis.2016.v5n1p329 Abstract E- commerce as an Added Value in the Tourism Services in Albania Elton Noti, Phd University Alexander Moisiu, Durrës, Albania; Email: eltonoti@gmail.com Assoc. Prof

More information

Role of Supply Chain Management in E-Commerce

Role of Supply Chain Management in E-Commerce Role of Supply Chain Management in E-Commerce Dr. Chandrashekhar Katju* *Factory Manager, Tata International, Dewas Abstract The impact of supply chain management has gained significant interest in researchers

More information

Industrial and organisational psychology

Industrial and organisational psychology Chapter Industrial and organisational psychology Michael P O'Driscoll and Paul J Taylor Psychology Department University of Waikato New Zealand Introduction Industrial and organisational (I/0) psychology

More information

BEYOND PERSONALISATION European retailers perspective on contextual marketing

BEYOND PERSONALISATION European retailers perspective on contextual marketing An executive summary from The Economist Intelligence Unit BEYOND PERSONALISATION European retailers perspective on contextual marketing Retailers are at the sharp end of the digital revolution. Once, their

More information

THE ORGANIZER S ROLE IN DRIVING EXHIBITOR ROI A Consultative Approach

THE ORGANIZER S ROLE IN DRIVING EXHIBITOR ROI A Consultative Approach 7 Hendrickson Avenue, Red Bank, NJ 07701 800.224.3170 732.741.5704 Fax www.exhibitsurveys.com White Paper THE ORGANIZER S ROLE IN DRIVING EXHIBITOR ROI A Consultative Approach Prepared for the 2014 Exhibition

More information

Chapter 8 Customer Relationship Management Benefits of CRM Helps in improving customer retention and loyalty Helps in generating high customer

Chapter 8 Customer Relationship Management Benefits of CRM Helps in improving customer retention and loyalty Helps in generating high customer Chapter 8 Customer Relationship Management Benefits of CRM Helps in improving customer retention and loyalty Helps in generating high customer profitability through a steady flow of customer purchases

More information

Customer Relationship Management: A Case Study of Religare Securities Maraimalai Nagar

Customer Relationship Management: A Case Study of Religare Securities Maraimalai Nagar 65 Customer Relationship Management: A Case Study of Religare Securities Maraimalai Nagar Josephine Lalrindiki, Research Scholar, Department of Management, Mizoram University, Aizawl Dr Amit Kumar Singh,

More information

Assessment of the Key Success Factors of Customer Relationship Management

Assessment of the Key Success Factors of Customer Relationship Management Assessment of the Key Success Factors of Customer Relationship Management Meysam Bagheri Pamsari, Maria Dehban, & Hossein Karimi Lulemani M.A. Student of Business Management, Science and Research Branch,

More information

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc. OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder

More information

B2B Business Models Business Information Systems > B2B Business Models

B2B Business Models Business Information Systems > B2B Business Models RESEARCH STARTERS ACADEMIC TOPIC OVERVIEWS B2B Business Models Business Information Systems > B2B Business Models Table of Contents Abstract Keywords Overview Applications Conclusion Terms & Concepts Bibliography

More information

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME

More information

NICE CLASSIFICATION - 10 th Edition, Version 2016. Class 35. Explanatory Note

NICE CLASSIFICATION - 10 th Edition, Version 2016. Class 35. Explanatory Note Class 35 Advertising; business management; business administration; office functions. Explanatory Note Class 35 includes mainly services rendered by persons or organizations principally with the object

More information

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP)

THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) I J A B E R, Vol. 13, No. 4, (2015): 1933-1940 THE IMPACT OF COMPETENCY-BASED PERFORMANCE MANAGEMENT OF STAFF ON ORGANIZATIONAL PERFORMANCE (CASE STUDY: ENTEKHAB INDUSTRIAL GROUP) Mojtaba Rafiee¹, Iraj

More information

ISSN: 2321-7782 (Online) Volume 3, Issue 7, July 2015 International Journal of Advance Research in Computer Science and Management Studies

ISSN: 2321-7782 (Online) Volume 3, Issue 7, July 2015 International Journal of Advance Research in Computer Science and Management Studies ISSN: 2321-7782 (Online) Volume 3, Issue 7, July 2015 International Journal of Advance Research in Computer Science and Management Studies Research Article / Survey Paper / Case Study Available online

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

MARKETING INTERMEDIATE LEVEL

MARKETING INTERMEDIATE LEVEL Syllabus MARKETING INTERMEDIATE LEVEL Proposed for examinations sessions starting May 2017 INTERMEDIATE Level, Marketing, MATSEC 1 Syllabus objectives The syllabus is intended to encourage candidates to:

More information

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330

Journal of Renewable Natural Resources Bhutan ISSN: 1608-4330 Journal of Renewable Natural Resources Bhutan ISSN: 16084330 Evaluation of Association between Customer Relationship Management and Efficient Relationship Marketing using the Balanced Scorecard (Case Study:

More information

Maximizing Customer Retention: A Blueprint for Successful Contact Centers

Maximizing Customer Retention: A Blueprint for Successful Contact Centers Maximizing Customer Retention: A Blueprint for Successful Contact Centers Sponsored by Table of Contents Executive Summary...1 Creating Loyal Customers: A Critical Company Goal...1 Causes of Customer Attrition...2

More information

Market Research. What is market research? 2. Why conduct market research?

Market Research. What is market research? 2. Why conduct market research? What is market research? Market Research Successful businesses have extensive knowledge of their customers and their competitors. Market research is the process of gathering information which will make

More information

Version 1.0. klm. General Certificate of Education June 2010. GCE Business Studies. Mark Scheme

Version 1.0. klm. General Certificate of Education June 2010. GCE Business Studies. Mark Scheme Version 1.0 klm General Certificate of Education June 2010 GCE Business Studies BUSS4 Mark Scheme Mark schemes are prepared by the Principal Examiner and considered, together with the relevant questions,

More information

Impact of B2B E-procurement Systems A Summary Report

Impact of B2B E-procurement Systems A Summary Report Impact of B2B E-procurement Systems A Summary Report Chandrasekar Subramaniam University of North Carolina at Charlotte csubrama@email.uncc.edu William Qualls University of Illinois at Urbana-Champaign

More information

Employee Surveys: Four Do s and Don ts. Alec Levenson

Employee Surveys: Four Do s and Don ts. Alec Levenson Employee Surveys: Four Do s and Don ts Alec Levenson Center for Effective Organizations University of Southern California 3415 S. Figueroa Street, DCC 200 Los Angeles, CA 90089 USA Phone: 1-213-740-9814

More information

Chapter 11: E-Commerce

Chapter 11: E-Commerce Chapter 11: E-Commerce What is E-Commerce? E-commerce Act of doing business transactions using communications technology Has existed for years via private networks (electronic funds transfers, etc.) Now

More information

1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination.

1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 1.Because e-commerce is ubiquitous it reduces A. marketspace. B. transaction costs. C. dynamic pricing. D. price discrimination. 2. The ability of consumers to use the Internet to discover the actual costs

More information

Final Examination Semester 1 / Year 2010

Final Examination Semester 1 / Year 2010 Southern College Kolej Selatan 南 方 学 院 Final Examination Semester 1 / Year 2010 COURSE : MARKETING PRINCIPLES AND PRACTICE COURSE CODE : ADAD 2062 TIME : 2 1/2 HOURS DEPARTMENT : ART AND DESIGN LECTURER

More information

Sculley and Woods maintain throughout the book that online exchange is

Sculley and Woods maintain throughout the book that online exchange is B2B Exchanges: The Killer Application in the Businessto-Business Internet Revolution-A Review by Arthur Sculley and William Woods Reviewed by Narges Shahsavarani In B2B Exchanges, Arthur Sculley and William

More information

Dissimilarity of E-marketing VS traditional marketing

Dissimilarity of E-marketing VS traditional marketing Dissimilarity of E-marketing VS traditional marketing Mehrdad Salehi MBA (Global Marketing), Management and science university, Kuala Lumpur, Malaysia Email:Ems.fardab@yahoo.com Tel: +60178729454 Abstract

More information

Experiential Marketing: Analysis of Customer Attitude and Purchase Behaviour in Telecom Sector

Experiential Marketing: Analysis of Customer Attitude and Purchase Behaviour in Telecom Sector International Conference on Inter Disciplinary Research in Engineering and Technology [ICIDRET] 197 International Conference on Inter Disciplinary Research in Engineering and Technology [ICIDRET] ISBN

More information

NBA 600: Day 25 Some Successes and Failures of Electronic Trading 27 April 2004. Daniel Huttenlocher

NBA 600: Day 25 Some Successes and Failures of Electronic Trading 27 April 2004. Daniel Huttenlocher NBA 600: Day 25 Some Successes and Failures of Electronic Trading 27 April 2004 Daniel Huttenlocher Electronic trading Today s Class Large changes in equity markets over 5 years Much less change in most

More information

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc. OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder

More information

'LJL7D/ 0(',$ 0JPW Digital Strategies tisdag den 29 september 2009

'LJL7D/ 0(',$ 0JPW Digital Strategies tisdag den 29 september 2009 Digital Strategies The beginning of the end Today - Internet & Strategy Tuesday 29th - Management and ethics Wednesday (30th) - Seminar presentations Next Wednesday (7th)- Seminar presentations Thursday

More information

E-Commerce Business Models and Concepts

E-Commerce Business Models and Concepts Copyright 2002 Pearson Education, Inc. Slide 2-1 E-Commerce Business Models and Concepts Created by, David Zolzer, Northwestern State University Louisiana Learning Objectives! Identify the key components

More information

LCCI International Qualifications. Level 3 Certificate in Selling and Sales Management. Extended Syllabus. Effective from 2007

LCCI International Qualifications. Level 3 Certificate in Selling and Sales Management. Extended Syllabus. Effective from 2007 LCCI International Qualifications Level 3 Certificate in Selling and Sales Management Extended Syllabus Effective from 2007 For further information contact us: Tel. +44 (0) 8707 202909 Email. enquiries@ediplc.com

More information

A. Statement of Accountability

A. Statement of Accountability A. Statement of Accountability National Savings is an Executive Agency of the Chancellor of the Exchequer and a Government Department. The Agency manages the issue and distribution of National Savings

More information

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.

OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc. OCCUPATIONAL STANDARD (For use in the development of supply chain related job descriptions, performance evaluations, career development plans, etc.) Description of Position (As defined by the CSCSC Stakeholder

More information

Acquiring new customers is 6x- 7x more expensive than retaining existing customers

Acquiring new customers is 6x- 7x more expensive than retaining existing customers Automated Retention Marketing Enter ecommerce s new best friend. Retention Science offers a platform that leverages big data and machine learning algorithms to maximize customer lifetime value. We automatically

More information