Inside. November now includes T Mobile commissions. Increased Commissions. Small Business Upgrades Orange Business Talkplans BES BEW Unlimited

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1 The leading source for pricing, knowledge, commissions and information. Inside Up to 100 Extra Commission on Orange small business upgrades 30 Extra Bonus continues on all new Orange business connections T-Mobile have you applied to become a stockist yet? November 2010 now includes T Mobile commissions Increased Commissions Small Business Upgrades Orange Business Talkplans BES BEW Unlimited

2 Key Contacts Internal Sales opt 1 KW Victoria Whetton Supervisor Andrew Guy Colleen Leedham Emma Brittle IV PH AB DD Customer Services opt 2 PA FK G KY Laura Thompson Supervisor Nicola Vernon Sarah Staley KA ML DG EH TD NE Field Sales Existing Business Internal Sales opt.1 Harry Kyriacou Field Sales New Business Kevin Oakley Manager - South Stewart Thompson Manager - North BT SA EX LL CA LA DL DH SR FY PR BB LS HU HX BL OL WF HD WN DN L M WA S SK LN CH CW NG DE ST SY TF WS LE PE LD HR WR CF TA NP BS DT WV DY BA GL BD B SN BH SP HG CV OX SO TS RG NN YO MK SG LU AL HP SL GU PO RH BN CB CM SS ME TN CO IP NR CT Business Mobile Contact Orange TR PL TQ Contact T-Mobile WD HA UB TW KT CR EN SM IG BR RM DA Alan Doherty Key Account Manager Victoria Whetton Internal Sales opt.1 Laura Thompson Customer Services opt.2 Upgrades opt.1 RAs opt.2 Enable opt.6 Connections Customer Services NT Business Support Team (BST) Retail Care Team IVR Telereg (Registrations) Mobile Number Port Team Customer Services Call option 1 for Sales, option 2 for Customer Services /7 online account management Follow us on 2 isell November 2010 Call Mainline today

3 EARN UP TO 100 EXTRA COMMISSION Up to 100 extra commission payable on Orange small business upgrades on bands 4 & 5. See page 12 for details. T-Mobile Have you applied to become a T-Mobile Stockist? Increased commission BES and Business Everywhere page 4 page Contents Monthly Round Up Orange Orange Products and Margins Orange Commission - How Does it Work? Orange Business Plans Business Plans and Commissions Business Upgrades Orange Consumer Plans Handset Pricing Pay Monthly Handsets Pay As You Go Handsets Data Plans BlackBerry Licences and Plans Mobile Broadband Mobile Business Value Added Services Travel Bundles Messaging Flexible Extras Orange Care Nokia Consumer Value Added Services Travel Bundles Messaging Unlimited Bundles Data Bundles Other Value Added Services T-Mobile T-Mobile Products and Margins T-Mobile Commission - How Does it Work? Orange Consumer Tariff Refresh New plans and revised data allowances Mobile WiFi The new mobile WiFi service from Orange page 5 page 5 T-Mobile Business 1 Plan T-Mobile Business Unlimited T-Mobile Pay Monthly - Business / Consumer Boosters and Bundles T-Mobile Upgrades extra Extra 30 commission payable on all new Orange Business connections made in November. bonus See pages 9 & 10 for details Handset Pricing Pay Monthly Handsets Pay As You Go Handsets Accessories Avoid Fraud Guide November 2010 isell 3

4 Monthly Round Up 10 marketing bonus Great News! The payment of Marketing Bonus as cash has been extended through November. Marketing bonus of 10 will be paid as cash along with your usual bonuses on Orange Pay Monthly connections, and is subject to a minimum of 10 net new Pay Monthly connections (combined Orange and T-Mobile) per calendar. Orange Consumer MBB Refresh What s Changed? MBB Dolphin MBB Racoon Removal of Panther MBB Discount for existing Orange Customers Commissions available on page 17 For full details of all the changes visit Now Available We now have a selection of T-Mobile point of sale. Please contact the Sales Desk on option 1 to place an order. Interested in T-Mobile? If you want to become a T-Mobile Stockist with Mainline, you'll need to apply for a T-Mobile account. You ll find full details on the application process on our website at Here you ll be directed to complete our short T-Mobile survey. Once we've received your survey, we'll send you an application pack which needs to be completed and returned to Mainline as soon as possible. If you have any questions about completing your T-Mobile application, or becoming a T-Mobile stockist, please speak to your Dealer Sales Executive. Orange Point of Sale 30 extra bonus continues Published Orange Business Talk Plan commissions continue to include the additional 30 Bonus. See page 9 and 10 for details Fact sheets for the BlackBerry 9105 and 9800 along with the latest edition of The Business magazine are available. Please contact the Sales Desk on option 1. Point of Sale can now be ordered online through imanage 4 isell November 2010 Call Mainline today

5 Monthly Round Up iphone Referrals Process Don t miss out on connections! You can still offer your customer an iphone even if you re not an authorised iphone Stockist! Refer your customer to Mainline, you ll earn a finder s fee in place of commission, and you ll also get any Revenue Share generated by the customer s ly spend! Call the Sales Desk on Option 1 for details, or visit for more information and a guide to the process itself. NEW iphone 4 Accessories We ve added two new accessories to the range. The Pro/Tec Executive Protective Leather Case in black and the Pro/Tec Glacier Protective Silicon Case in black. For pricing see page 30 Orange Consumer Tariff Refresh What s New? Dolphin 45 on 18 s Dolphin 40 on 24 s Panther 50 on 18 s Panther 45 on 24 s Canary SIM Only What s Changed? Data allowance revised on : Dolphin Dolphin All Panther plans For full details of all the changes visit EARN UP TO 100 EXTRA COMMISSION Orange small business upgrades on bands 4 & 5 have been increased by up to 100 from 1 November See page 12 for details Mobile WiFi from Orange Any sufficiently advanced technology is indistinguishable from magic Arthur C. Clarke This, Orange launches MiFi (mobile WiFi), giving users their own WiFi hotspot to connect multiple devices to the mobile network. Orange MiFi provides seamless online access for up to 5 wireless devices without the need for a USB dongle, datacard or other modem equipment. Customers can connect anything that s WiFi enabled using one single MiFi device. It s portable, practical, and perfect for frequent travellers. NEW For MiFi device and plan prices see page 17. To find out more about the magic of MiFi, visit ww.mainline.uk.com/orangemifi The Small Print -Terms and Conditions Make sure you are up to date with all the Terms and Conditions from Mainline, Orange and T-Mobile. The full set of T-Mobile Terms and Conditions is now available to download as well as Mainline s Dealer Terms and Conditions for Orange and T-Mobile. Just go to our website to download all the relevant documents. November 2010 isell 5

6 Orange Products & Margins i9000 This feature packed Android 2.1 device offers a wide range of downloadable apps for work and for play. Its 1GHz processor provides smooth multitasking and surprisingly efficient battery use, making it a real workhorse device for any user. Key Features Android 2.1 OS 480 x 800 pixel 4 inch touchscreen 5 megapixel camera Super AMOLED display up to 32GB expandable memory WiFi, GPS, Bluetooth and USB Sell it to... Sole Traders Professional trades (estate agents, surveyors, etc.) will find the crystal clear display a joy to work with. Send photos and videos straight back to the office for maximum time management. Work smarter with a processor that will handle multitasking like a dream. SMEs The only tool your customers need to keep in touch, all handled brilliantly by the Android OS. Downloadable apps will add even more features to this great business handset. WiFi and GPS mean your customer is always connected. Consumers 5MP camera makes taking snaps a breeze, and uploading them to social networking sites is super quick. Bags of space for music, video and photos. It looks great too - Super AMOLED display gives crystal clear images - a must have device for the tech savvy consumer! Business Solo s Business Sense s 1 leader and 2 sharers Dolphin s Talkplan Bonus Handset Bonus Marketing Bonus* Revenue Share** Less Handset Cost Margin Add Orange Care Bonus Revenue Share** Margin increases to Add Unlimited Text Bonus Revenue Share** Total Margin * Subject to a minimum of 10 net new pay ly connections per calendar, payable as a cash bonus for November and December 2010 ** Revenue Share is calculated at 25% of standard line rental for the life of the contract. Assumes 10 Out of Bundle ly spend. 6 isell November 2010 Call Mainline today

7 Orange Commission - How it works Commission - How does it work? The Revenue Share commission structure from Orange gives you lots of opportunities to generate income over the life of your customer s contract. Adding extra bundles to your deals gives your customer a richer mobile experience, and gives you a richer commission package. So how does it work? Talkplan Bonus, Upgrade Commission and Handset Bonus are paid weekly in arrears. Advance Payments in respect of Revenue Share are also paid weekly in arrears. Advance Payments are calculated at 25% of the line rental of the connected talkplan multiplied by the number of s (the tables below show the number of s to be used when calculating advances for new connections and upgrades). Advance Payments will be recouped ly at the same time as the Revenue Share payment is made and are calculated by dividing the total Advance Payment by the number of s shown in the tables below.?????? Business Advance Payments & Repayment Matrix Consumer Advance Payments & Repayment Matrix Contract length New Connection Upgrade Contract length New Connection Upgrade 12 9 s 9 s s 15 s s 21 s s 30 s s 10 s s 16 s s 17 s Timeline - New Connection Business Solo Out of Bundle spend assumed at 15 per Timeline - Upgrade (Small Business - Band 3) Business Solo Out of Bundle spend assumed at 15 per Point of Connection Talkplan Bonus Handset Bonus Advance Payment ( 35 x 25% x 19 s) Point of Connection Upgrade Commission Handset Bonus Advance Payment ( 35 x 25% x 21 s) Month 1 Marketing Bonus* Revenue Share ( ) x 25%) 1st Advance Repayment ( s) Month 1 Marketing Bonus* Revenue Share ( ) x 25%) 1st Advance Repayment ( s) Month 2 to 19 Revenue Share ( x 18 s) Advance Repayments ( 166-9) Month 2 to 21 Revenue Share ( x 20 s) Advance Repayments ( 184-9)) Month 20 to 24 Revenue Share ( x 5 s) Total over life of contract Month 22 to 24 Revenue Share ( x 3 s) Total over life of contract *Subject to a minimum of 10 net new pay ly connections per calendar. Marketing Bonus paid as cash for November and December 2010 connections. November 2010 isell 7

8 Business Sense Guide Business Sense Orange talkplans for multiple subscribers remain competitive and, with the introduction of flexible benefits, the plans offer greater flexibility and value for money in addition to adapting to your customer s changing needs. step 1. Choose the plan step 2. Choose the unlimited calls 24 and 36 plans only Leader Fee ex.vat 12 mth 18 mth 24 mth 36 mth min sharers UK minutes plus 15 per sharer Business Sense comes with: unlimited calls and texts between sharers free Answer Phone free online itemised billing no minimum call charges UK based customer services 24 hour replacement service for faulty phones step 3. step 4. unlimited landline calls or unlimited Orange to Orange calls Choose an inclusive flexible extra 24 and 36 plans only Don t worry if your customer s needs change, they can swap which benefit they include from to : discount 10% off the leader fee texts 2000 text messages to share international calling 30% discount on all international calls made from the UK calling while abroad 10% discount on all roaming calls made whilst abroad Add anything else Orange Care, mobile , unlimited texts, unlimited landline calls, international calling and internet browsing See pages for available bundles. 8 isell November 2010 Call Mainline today

9 Business Sense Acquisition Commission Talkplan Line Rental Handset Talkplan Marketing ex.vat Bonus* Bonus Bonus** Advance*** Total Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense ,159 Business Sense ,499 Business Sense ,013 1,823 Business Sense ,238 2,273 Business Sense , ,631 2,951 Business Sense , ,025 3,705 Business Sense , , ,813 5,068 Business Sense , , ,600 6,600 Business Sense Sharers Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense ,241 Business Sense ,424 Business Sense , ,031 2,136 Business Sense , ,406 2,756 Business Sense , ,688 3,323 Business Sense , ,063 4,168 Business Sense , ,719 5,409 Business Sense , ,375 6,830 Business Sense , , ,688 9,343 Business Sense , , ,000 12,105 Business Sense Sharers Business Sense Business Sense Business Sense Business Sense Business Sense ,034 Business Sense ,410 Business Sense ,756 Business Sense , ,044 Business Sense , ,306 3,101 Business Sense , ,781 3,951 Business Sense , ,138 4,678 Business Sense , ,613 5,978 Business Sense , ,444 7,654 Business Sense , ,275 9,520 Business Sense , , ,938 13,348 Business Sense , , ,600 16,865 Business Sense Sharers Business Sense Business Sense Business Sense Business Sense Business Sense ,127 Business Sense ,542 Business Sense ,927 Business Sense , ,082 2,247 Business Sense , ,609 3,404 Business Sense , ,194 4,364 Business Sense , ,633 5,173 Business Sense , ,218 6,583 Business Sense , ,241 8,451 Business Sense , ,265 10,510 Business Sense , , ,313 14,723 Business Sense , , ,360 18,625 Business Sense Sharers * Handset Bonus varies between devices please see page 14 for details ** Subject to a minimum of 10 net pay ly connections per calendar, payable as a cash bonus for November and December 2010 *** Subject to status, contract and terms and conditions November 2010 isell 9

10 Business Solo Guide & Commission Business Solo The Business Solo plan is designed to be simple but flexible. Customers can get everything they need in four simple steps. step 1. Choose the plan 18 s Cost ex.vat mins texts unltd unltd Business Solo comes with: free Answer Phone free online itemised billing no minimum call charges 24 s Cost ex.vat mins texts unltd unltd UK based customer services 24 hour replacement service for faulty phones step 3. Choose an inclusive flexible extra available on 18, 24 and 36 plans BlackBerry mobile , or Microsoft Mail mobile browsing 1GB mobile internet browsing bundle unlimited texts unlimited text messages international calling 30% discount on all international calls made from the UK calling while abroad 10% discount on all roaming calls made whilst abroad Don t worry if your customer s needs change, they can swap which benefit they include from to. step 2. Choose the unlimited calls step 4. Add anything else unlimited landline calls or unlimited Orange to Orange calls Orange Care, mobile and internet browsing See pages for available bundles. Business Solo Acquisition Commissions Talkplan Line Rental Handset Talkplan Marketing ex.vat Bonus* Bonus Bonus** Advance*** Total Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo 70 unlimited Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo 65 unlimited Business Solo 25 n/a Business Solo 30 n/a Business Solo 35 n/a Business Solo 40 n/a Business Solo 45 n/a Business Solo 60 unlimited Advance calculated using special criteria for Unlimited tariffs * Handset Bonus varies between devices please see page 14 for details ** Subject to a minimum of 10 net pay ly connections per calendar, payable as a cash bonus for November and December 2010 *** Subject to status, contract and terms and conditions 10 isell November 2010 Call Mainline today

11 Sharers & Upgrades Business Legacy Sharers Acquisition Commissions Talkplan Line Rental Handset Talkplan Marketing ex.vat Bonus* Bonus Bonus** Advance*** Total Business Plus Sharers ^ Variable Venture Sharers Momentum Sharers Sense sharers (Pre 04 May) Business Plus Sharers ^ Variable Venture Sharers Momentum Sharers Sense sharers (Pre 04 May) Business Plus Sharers ^ Variable Venture Sharers Momentum Sharers Sense Sharers Options (Pre May 10) Sense Sharers Discount (Pre May 10) Business Plus Sharers ^ Variable Venture Sharers Momentum Sharers Sense Sharers Options (Pre May 10) Sense Sharers Discount (Pre May 10) Business Upgrade Commissions For 50+ employees Talkplan Commission Advance*** Commission Advance*** Commission Advance*** Commission Advance*** Business Solo Business Solo Business Solo Business Solo Business Solo Business Solo 60 Unlimited Business Solo 65 Unlimited Business Solo 70 Unlimited Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense Business Sense ,046 Business Sense ,249 Business Sense Business Sense , , ,856 Business Sense Business Sense , Business Sense ,406 1,175 1,969 1,175 2,531 Business Sense , ,688 1,245 2,363 1,245 3,038 Business Sense ,063 1,350 2,888 1,350 3,713 Business Sense , Business Sense ,025 1,005 2,719 1,690 3,806 1,690 4,894 Business Sense ,295 3,375 2,095 4,725 2,095 6,075 Business Sense , Business Sense ,775 4,688 3,025 6,563 3,025 8,438 Business Sense , Business Sense ,490 6,000 3,935 8,400 3,935 10,800 Business Sense Sharers ^ Advance calculated using 15 line rental Advance calculated using special criteria for Unlimited tariffs * Handset Bonus varies between devices please see page 14 for details ** Subject to a minimum of 10 net pay ly connections per calendar, payable as a cash bonus for November and December 2010 *** Subject to status, contract and terms and conditions November 2010 isell 11

12 Business Upgrade Commissions Small Business Handset Upgrades For 1-49 employees Band 1 Band 2 Band 3 Band 4 Band 5 Commission Commission Commission Commission Commission Advanced Revenue Share will also be paid, and will be based on the tariff in line with Business Upgrades for 50+ employees shown on page 11. Business Legacy Upgrade Commissions For 50+ employees Talkplan Commission + Advance*** Commission + Advance*** Commission + Advance*** Commission + Advance*** Business Sense 500 Options Business Sense 750 Options Business Sense 1000 Options Business Sense 1500 Options Business Sense 2000 Options Business Sense 3000 Options Business Sense 4000 Options ,163 Business Sense 5000 Options ,388 Business Sense 7000 Options , ,063 Business Sense Options ,160 1,969 1,160 2,813 Business Sense Options ,225 2,363 1,225 3,375 Business Sense Options ,330 2,888 1,330 4,125 Business Sense Options ,670 3,806 1,670 5,438 Business Sense Options ,065 4,725 2,065 6,750 Business Sense Options ,990 6,563 2,990 9,375 Business Sense Options ,895 8,400 3,895 12,000 Business Sense sharers Options Business Sense 500 Discount Business Sense 750 Discount Business Sense 1000 Discount Business Sense 1500 Discount Business Sense 2000 Discount Business Sense 3000 Discount Business Sense 4000 Discount ,247 Business Sense 5000 Discount ,041 Business Sense 7000 Discount , ,547 Business Sense Discount ,040 1,673 1,040 2,109 Business Sense Discount ,100 2,008 1,100 2,531 Business Sense Discount ,195 2,454 1,195 3,094 Business Sense Discount ,500 3,235 1,500 4,078 Business Sense Discount ,860 4,016 1,860 5,063 Business Sense Discount ,690 5,578 2,690 7,031 Business Sense Discount ,505 7,140 3,505 9,000 Business Sense sharers Discount Business Infinity Venture Venture Venture Venture Venture Venture Venture ,238 Venture Sharers Momentum ,020 Momentum , , ,710 Momentum ,594 1,160 1,897 1,160 2,550 Momentum , ,344 1,225 2,789 1,225 3,750 Momentum ,744 1,005 2,906 1,670 3,458 1,670 4,650 Momentum ,194 1,295 3,656 2,065 4,351 2,065 5,850 Momentum ,813 1,775 4,688 2,990 5,578 2,990 7,500 Momentum ,500 2,490 7,500 3,895 8,925 3,895 12,000 Momentum ,030 6,750 2,525 11,250 4,515 13,388 4,515 18,000 Momentum Sharers *** Subject to status, contract and terms and conditions For Business Plus Upgrade Commissions and Business Non Handset Upgrade Commissions see 12 isell November 2010 Call Mainline today Increased Commission from 1 November 2010 on all small business upgrades bands 4 & 5.

13 Consumer Commissions Tariff Refresh 1 November 2010 see Consumer Talkplans Talkplan Line Rental Handset Talkplan Marketing Upgrade Upgrade + inc.vat Bonus* Bonus Bonus** Advance*** Total Commission Advance*** Racoon Racoon Racoon Racoon Canary Canary Canary Canary Dolphin Dolphin Dolphin Dolphin Dolphin 45 NEW Panther Panther Panther Panther 50 NEW Panther Racoon Racoon Racoon Racoon Racoon Canary Canary Canary Canary Canary Dolphin Dolphin Dolphin Dolphin Dolphin Dolphin 40 NEW Panther Panther Panther Panther 45 NEW Panther Orange Orange Orange Any talkplans not published above will receive zero commission. * Handset Bonus varies between devices please see page 14 for details ** Subject to a minimum of 10 net pay ly connections per calendar, payable as a cash bonus for November and December 2010 *** Subject to status, contract and terms and conditions For Consumer SIM Only Commissions see Calculating Consumer Advances Consumer Acquisitions Advance Contract Length Advance Payment Advance Repayment (based on line rental exc. VAT) Period 18 Line Rental x 25% x s 24 Line Rental x 25% x s 36 Line Rental x 25% x s Consumer Upgrades Advance Contract Length Advance Payment Advance Repayment (based on line rental exc. VAT) Period 18 Line Rental x 25% x s 24 Line Rental x 25% x s 36 Line Rental x 25% x s Advances paid on consumer handset upgrades are shown in the Consumer Talkplan table above highlighted in grey. November 2010 isell 13

14 Handset Pricing Pay Monthly Manufacturer Model Status Format Expandable Memory Trade Price Handset Type Max Capacity ex.vat Bonus* BlackBerry Curve UMA Candybar microsd 32GB Curve (Silver) UMA Candybar microsd 32GB Pearl UMA new Candybar microsd 32GB Bold UMA Candybar microsd 16GB 294 nr UMA pre order now Candybar microsd 16GB 314 nr Torch UMA new Slide microsd 32GB 379 nr 40 Doro PhoneEasy 410 Flip HTC Desire (Black) Candybar microsd 32GB Desire HD (Chocolate) pre order now Candybar microsd 32GB 336 nr 40 HD2 Rugged Candybar microsd 32GB 365 nr 40 Mozart pre order now Candybar nr 40 Touch Pro II - WM6.5 Slide microsd 16GB 295 nr 40 LG GT540 - Optimus Candybar microsd 32GB Optimus One pre order now Candybar microsd 32GB Motorola Flipout (Black & Red) Slide microsd 32GB Nokia 2330 Candybar Candybar microsd 2GB i Candybar microsd 16GB C3-01 pre order now Candybar microsd 32GB E5 Candybar microsd 32GB N8 new Candybar microsd 32GB 290 nr 40 X3-02 pre order now Candybar microsd 32GB Samsung B Solid Extreme Candybar microsd 8GB B2710 pre order now Candybar microsd TBC B Omnia Pro pre order now Candybar microsd 32GB i Galaxy Apollo (Black) Candybar microsd 32GB i Galaxy S Candybar microsd 32GB 328 nr 40 Omnia 7 pre order now Candybar nr 40 S Monte Candybar microsd 16GB S Wave Candybar microsd 32GB Sony Elm HD Voice HD new Candybar microsd 8GB Ericsson Vivaz Candybar microsd 32GB 239 nr 40 X10 (Black) Candybar microsd 16GB X10 Mini Candybar microsd 16GB Zylo Slide microsd 16GB *Handset Bonus is only payable on new pay ly connections. The handset price lists do not include discontinued handsets. Please call Option 1 to confirm the commission paid prior to connecting any handset that is not listed on these pages. From 1 February 2010, surcharges for returned handsets will be applied as follows: Percentage of New Connections in previous : 0%-4.9% No Surcharge; 5%-6.24%, 10; 6.25%-7.49%, 15; 7.5% or more, 50. Percentage of Upgrades in current : 0%-4.9%, No Surcharge; 5%-9.9%, 25; 10% or more, 50. All charges are applied per handset, and exclude VAT. Key = Decrease = Increase nr = Non Returnable Pay Monthly SIMs for use with generic kit only Trade Price ex.vat 2G SIM 3G SIM , , No Handset Bonus is payable on PM SIM Packs and upgrades connected with generic kit will receive 40 less commission. Single Number SIM Trade Price ex.vat 2G SIM: 8.00 No Bonus is payable on Single Number SIM Packs. For full details on Single Number SIMS including customer charges see Pay Monthly SIMs for use with SIM Only tariffs Trade Price ex.vat 2G SIM: G SIM: 6.00 No Handset Bonus is payable on PM SIM Packs. For SIM Only tariffs and commissions see Mobile Broadband SIM Trade Price ex.vat 3G SIM: 6.00 No Handset Bonus is payable on Mobile Broadband SIM Packs. For Mobile Broadband SIM Only tariffs and commissions see page 17 Clawback Rules Orange has improved the clawback regime to reflect the transition to the Revenue Share model. Fraud 100% of any remaining Revenue Share advance and 100% of other upfront monies clawed back. 50% of other upfront monies repaid on production of proofs. Any Revenue Share will also be clawed back, where bills remain unpaid. Bad Debt 100% of any outstanding Revenue Share advance will be clawed back. 50% of other upfront monies will be clawed back where disconnection occurs within 120 days of connection. Any Revenue Share paid in respect of unpaid bills will be clawed back. Other upfront monies = Handset Subsidy / Volume Bonus and Talkplan Commission Standard Mainline Terms and Conditions apply 14 isell November 2010 Call Mainline today

15 Handset Pricing Pay As You Go Manufacturer Model Status Format Expandable Memory Trade Price Handset Nett Price Type Max Capacity ex.vat Bonus ex.vat BlackBerry Curve UMA Candybar microsd 32GB Curve (Silver) UMA Candybar microsd 32GB Doro PhoneEasy 410 Flip HTC Mozart pre order now Candybar nr LG C300 - Town new Candybar microsd 16GB GT350 - Town (Black & Silver) new Slide microsd 8GB GT350 - Town (White & Pink) new Slide microsd 8GB nr GT540 - Optimus Candybar microsd 32GB Optimus One pre order now Candybar microsd 32GB T300 - Cookie Lite new Candybar microsd 4GB Motorola Flipout (Black & Red) new Slide microsd 32GB nr Nokia 1616 Candybar Candybar Candybar microsd 2GB HD Voice HD Candybar microsd 16GB i Candybar microsd 8GB X3-02 pre order now Candybar microsd 32GB X6 HD Voice HD Candybar nr Orange Lisbon Candybar microsd 8GB nr Miami (Black) new Candybar TBC TBC Miami (Pink) new Candybar TBC TBC Rio (Black) Candybar microsd 16GB nr Rio (Pink) Candybar microsd 16GB nr San Francisco pre order now Candybar microsd 32GB nr San Francisco (White) pre order now Candybar microsd 32GB nr Samsung B2710 pre order now Candybar microsd TBC B Genio Qwerty Candybar microsd 8GB nr C Libre (Black) Candybar microsd 8GB C Libre (White) Candybar microsd 8GB nr E1170 Candybar E Monte Slider (Black) Slide microsd 8GB E Monte Slider (Pink) new Slide microsd 8GB nr i Galaxy Apollo (Black) Candybar microsd 32GB S Tocco Lite Candybar microsd 16GB S Monte Candybar microsd 16GB Sony Spiro (Black) Slide microsd 16GB Ericsson Spiro (White) Slide microsd 16GB nr X10 Mini new Candybar microsd 16GB Yendo pre order now Candybar microsd 16GB Zylo Slide microsd 16GB Pay As You Go SIMs Trade Price ex.vat 2G SIM: G SIM: 1.10 Note: 3 Bonus is payable after 120 days of connection. PAYG upgrades pay out an additional 2 on connection bonus. Any devices not listed above will receive zero commission Don t forget - Pay As You Go customers must top up twice within the first 90 days of connection to prevent any clawback of commission. Pay As You Go Tariff Guide package Monkey free music and texts UK call cost (per minute/text) 20p calls 10p texts free ly rewards for a total of: free music, and 2MB daily internet pass 300 free texts 600 free texts 1000 free texts Dolphin free texts and Internet 20p calls 10p texts 100MB of free Internet browsing 300 free texts 600 free texts unlimited* free texts Canary free evening and weekend calls 20p calls 10p texts 100 free minutes plus 100 free texts or photo messages** 200 free minutes plus 200 free texts or photo messages** 300 free minutes plus 300 free texts or photo messages** Racoon 12p calls to any network 12p calls 12p texts the lowest flat rate, however much you top-up Camel free international calls 20p calls 10p texts 60 free international calling minutes 15p texts to overseas mobiles 120 free international calling minutes 240 free international calling minutes November 2010 isell 15

16 BlackBerry Licences & Plans BlackBerry Licences & Software BES Cost ex.vat BPS Cost ex.vat BlackBerry Enterprise Server Software (BES) - Latest Version BES 5.0 for Microsoft Exchange (full licence - 20 users) 2,010 nr BES 5.0 for IBM Lotus Domino (full licence - 20 users) 2,010 nr BES 4.1 for Novell Groupwise (full licence - 20 users) 2,010 nr BES 5.0 for Microsoft Exchange - 1 user 1,460 nr BES 5.0 for IBM Lotus Domino -1 user 1,460 nr BES 4.1 for Novell Groupwise - 1 user 1,460 nr Customer Access Licenses BES CAL - 1 user 56 nr BES CAL - 10 users 355 nr BES CAL - 50 users 1,630 nr One Time Upgrade to BES Version 5.0 BES 5.0 for Microsoft Exchange - Upgrade 445 nr BES 5.0 for IBM Lotus Domino - Upgrade 445 nr One Time Upgrade to BES version 5.0 from BPS BES Trade-Up Key 1,460 nr BPS BPS for Microsoft Exchange - 5 users 225 nr BPS for IBM Lotus Domino - 5 users 225 nr BPS for Microsoft Exchange - 10 users 370 nr BPS for IBM Lotus Domino - 10 users 370 nr BlackBerry Enterprise Server provides a fully integrated mobile internet solution using its own separate dedicated server, provided by either your customer or by RIM. BlackBerry Enterprise Server Express is a lighter version of BES, offering customers some of the key features of full BES such as remote device management, IT administration controls, and synchronisation of s and calendar, but without the need for a dedicated BESServer. BlackBerry Professional Software is similar to BES but without its own dedicated server, it works directly on existing Microsoft Exchange or IBM Lotus Domino Servers and comes with a self installer for easy set up. BlackBerry Internet Service gives customers access to push from most accounts such as Hotmail and AOL, along with internet browsing and multimedia enhancements. Up to 10 accounts can be accessed at any one time. BIS operates on the device itself, there is no wireless control and s and calendar cannot be managed remotely. N.B. BIS can be received via BlackBerry Connect on non-blackberry devices. BlackBerry from Orange NEW & UPGRADE INCREASED COMMISSION 12 Month 12 Month 18 Month 18 Month 24 Month 24 Month 36 Month 36 Month Bonus Advance* Bonus Advance* Bonus Advance* Bonus Advance* BES 28 (200MB) BES 20 (200MB) BES Express 15 (200MB) BlackBerry Europe 12 (20MB) BlackBerry World 20 (20MB) Bonus is only payable on upgrades when adding BlackBerry for the first time and must be activated at the point of upgrade. * Subject to status, contract and terms and conditions BlackBerry Roaming Orange offers two roaming data bundles specifically for BlackBerry users. BlackBerry Europe gives users 20MB of EU roaming data for just 12 per (12 minimum contract), while BlackBerry World gives 20MB worldwide roaming data for just 20 per (12 minimum contract). Business Plans Tenure Cost ex.vat Bonus Advance* BIS Data Plan/BES Express 12 s BIS Data Plan/BES Express 18 s BIS Data Plan/BES Express 24 s BIS Data Plan/BES Express 36 s * Subject to status, contract and terms and conditions Consumer Plans Tenure Cost inc.vat Bonus Est. Rev Share BlackBerry Talk 12 s BlackBerry Talk 18 s BlackBerry Talk 24 s BES Express Margin Example The Deal Business Solo s BlackBerry 8520 Curve BES Express s The Margin Talkplan Bonus Handset Bonus Marketing Bonus* Revenue Share** Less Handset Cost BES Express 15 Bonus Revenue Share** Total Margin Increase your margin by 24% * Subject to a minimum of 10 net pay ly connections per calendar, payable as a cash bonus for November and december 2010 ** Revenue Share is calculated at 25% of standard line rental for the life of the contract. Assumes 10 Out of Bundle ly spend. 16 isell November 2010 Call Mainline today

17 Data Plans Mobile Broadband Business Everywhere Cost Monthly UK ex.vat Tenure Data Allowance Bonus Advance* BEW Lite s 1GB BEW s 1GB BEW s 1GB Business Everywhere Cost Monthly UK Europe Unlimited ex.vat Tenure Data Allowance Roaming Bonus Advance* BEW Unlimited s Unlimited* BEW Unlimited s Unlimited* BEW Unlimited s Unlimited* 5MB * Unlimited data is subject to fair use of 10GB per. For group Business Everywhere shared plans see Business Everywhere Cost Monthly UK Traveller ex.vat Tenure Data Allowance Roaming Bonus Advance* BEW UK & Europe s Unlimited* 200MB BEW World s Unlimited* 200MB * Unlimited data is subject to fair use of 10GB per. Business Everywhere Cost Monthly UK Europe Unlimited - SIM ONLY ex.vat Tenure Data Allowance Roaming Bonus Advance* BEW Unlimited s Unlimited* BEW Unlimited s Unlimited* BEW Unlimited s Unlimited* BEW Lite 6 24 s 1GB * Unlimited data is subject to fair use of 10GB per. Internet Everywhere Cost Monthly UK Business Only ex.vat Tenure Data Allowance Bonus Advance* IEW 30 Days Freedom Rolling 30 days 3GB IEW 30 Days Freedom Rolling 30 days 10GB IEW s 500MB IEW s 1.5GB IEW s 3GB IEW s 10GB Bonus payments on Business Everywhere and Internet Everywhere are applicable for new connections and upgrades when customers add for the first time. Data Cards & Modems No connection commission payable on data cards and modems Huawei E Business Everywhere Example The Deal Business Everywhere Unlimited 24 s with a ZTE MF636 The Margin Data Plan Bonus Handset Bonus Marketing Bonus Revenue Share* Less Device Cost Total Margin Option Icon 515m ZTE MF636 Business customers only * Revenue Share is calculated at 25% of standard line rental for the life of the contract. Tariff Refresh 1 November 2010 see Mobile Broadband Existing Customer New Customer Consumer Only Cost inc.vat Cost inc.vat Tenure Bonus Advance* Dolphin 1GB anytime, 1GB quiet time, WiFi s Dolphin 1GB anytime, 1GB quiet time s Racoon 500MB anytime s Dolphin 1GB anytime, 1GB quiet time, WiFi Rolling 30 days Dolphin 1GB anytime, 1GB quiet time Rolling 30 days Racoon 500MB anytime 5 10 Rolling 30 days Racoon Pay As You Consume 5p per MB anytime 0 0 Rolling 30 days Optional Additional Bundles 1GB anytime and WiFi Rolling 30 days GB anytime Rolling 30 days GB quiet time 5 5 Rolling 30 days MB anytime 5 5 Rolling 30 days Mobile WiFi Mobile WiFi Cost ex.vat Tenure Bonus Advance* 3GB s GB s GB s Novatel NEW To find out more about the magic of MiFi, visit * Advance subject to status, contract and terms and conditions November 2010 isell 17

18 Business Value Added Services Travel Roaming Data Bundles Bundle Size Tenure Cost ex.vat Bonus Est. Rev Share Cost ex.vat Bonus Est. Rev Share 20MB Monthly rolling MB Monthly rolling MB Monthly rolling MB 12 s MB (inc.500mb UK Data) 12 s Data Roaming Costs Out of Bundle charges are 2.55/MB in Zones 1 and 2, and 5.50/MB in Zones 3 to 7. Roaming Data Bundles MOBILE BROADBAND Europe Europe Bundle Size Tenure Cost ex.vat Bonus Est. Rev Share Cost ex.vat Bonus Est. Rev Share 100MB Monthly rolling MB Monthly rolling Global Global Business Europe Traveller Tenure Cost ex.vat Bonus Est. Rev Share Business Europe Traveller Monthly rolling Business Europe Traveller 12 s Europe Traveller offers 1000 outbound minutes at a discounted rate of 23.8p and up to 1000 free inbound minutes. Business World Traveller Tenure Cost ex.vat Bonus Est. Rev Share Business World Traveller Monthly rolling Business World Traveller 12 s Messaging Text Message Bundles Cost ex.vat Bonus Est. Rev Share 250 txt (30 day) txt (contracted) ** 500 txt (30 day) txt (contracted) ** 1000 txt (30 day - shared) txt (contracted - shared) ** 5000 txt (30 day- shared) txt (contracted - shared) ** unlimited (30 day - single) unlimited (contracted - single) ** Flexible Extras Flexible Extras Cost ex.vat Bonus Est. Rev Share** Unlimited UK Landline Unlimited Orange to Orange calls International calling Calling whilst abroad Get up to 20% off voice roaming rates with World Traveller. Photo Message Bundles Cost ex. VAT Bonus Est. Rev Share** 15 Photo Messages Photo Messages Photo Messages Mobile Value Added Service Cost ex.vat Bonus Est. Rev Share** Mobile Mail Nokia Orange Care Mobile Microsoft Mail from Orange Cost ex.vat Tenure Data Bonus Est. Allowance Rev Share MS Mail Pay As You Consume 2.00 Rolling 30 days 0 MB MS Mail Data Bundle s 500 MB MS Mail with ODM bundle s 500 MB MS Mail Data Only Talkplan s 300 MB MS Mail Data & SIM Only plan s 300 MB MS Mail Data only with ODM Talkplan s 300 MB Bundles are added to existing talk plans. Service plans are for data only. Value Added Service Cost ex.vat Bonus Est. Rev Share** Orange Care* *Orange Care subject to Insurance Premium Tax, and exempt from VAT. For Orange World for Business rates please see **Revenue Share is calculated based on a 24 contract. 18 isell November 2010 Call Mainline today

19 Consumer Value Added Services Travel Roaming Data Bundles Europe Global USA / Canada Bundle Size Tenure Cost inc.vat Bonus Est. Rev Share Cost inc.vat 4MB Monthly rolling MB Monthly rolling MB Monthly rolling Data Roaming Costs Out of Bundle charges are 2.55/MB in Zones 1 and 2, and 5.50/MB in Zones 3 to 7. Bonus Est. Rev Share Cost inc.vat Bonus Est. Rev Share Other Travel Bundles Cost inc.vat Bonus Est. Rev Share Call Abroad Bundle ** Europe Traveller (Monthly) Europe Traveller (30 Days) World Traveller (Monthly) Europe 2MB Daily Data Bundle Messaging Photo Message Bundles Cost inc.vat Bonus Est. Rev Share** 15 Photo Messages Photo Messages Photo Messages Unlimited Bundles Unlimited Bundles Cost inc.vat Bonus Est. Rev Share** UK Text Bundle UK Landline Calls Bundle Data Data Bundles Cost inc.vat Bonus Est. Rev Share** 500MB Data Bundle GB Data Bundle MB Inlife Data Bundle **Revenue Share is calculated based on a 24 contract Save 25% on calls made in Europe, and receive calls for free with Europe Traveller. World Traveller gives discounts of up to 30% on all calls and texts in 186 countries worldwide. Save your customers a packet by offering a photo bundle. Photo message bundles allow your customers to share photos with friends and family and upload images to social networking sites such as Flickr and Facebook. Other Value Added Services Value Added Service Cost inc.vat Bonus Est. Rev Share** Orange Care* *Orange Care subject to Insurance Premium Tax, and exempt from VAT. Your Group (Family) Orange Games SKY News & Sports Push IDD Minutes For Orange World rates please see Payments of commission to dealers are always subject to our standard terms and conditions. Multiple Connections (for the same customer) and Single Connections: For any talkplan where the talkplan bonus + advance has a value of 500 or more (ex. VAT), acceptable proofs are required before payment will be made, and the deadline to receive proofs is 12 noon Tuesday. Payment for the following types of connections: Talkplans where the value of the leader talkplan bonus + advance is 5,000 or more (excluding VAT). Multi connections for the same customer where the leader talkplan bonus + advance is 5,000 or more (exvat). Connections made in a dealers own name will be made as follows (subject to acceptable proofs and other checks): 50% after 14 days from date of connection. 50% after 3 s from date of connection.! Talkplans connected in a dealer s own name where the talkplan bonus + advance is below 500 will be held for 14 days. November 2010 isell 19

20 Business 1 Plan Guide 9105 Pearl Work smarter and better with the latest Pearl 3G smartphone from BlackBerry. With its compact shape, optical trackpad and dedicated media keys, it's packed with incredible features that allow you to do everything you need to keep on top of things. Key Features BlackBerry OS 5, upgradeable to OS 6 Touch sensitive optical trackpad 360 x 400 pixel 2.25 inch display manage up to 10 addresses up to 32GB expandable memory WiFi, GPS, Bluetooth and micro USB Sell it to... Sole Traders Small, professional business device with big ideas! Easily manage up to 10 addresses from one handset. Great value device, and with up to 32GB expandable memory, it can handle files, downloads, documents and more. BIS is the ideal BlackBerry solution for small businesses, partnerships and sole traders. SMEs Providing BlackBerry Enterprise Server to your customers gives them unsurpassed control and reliable communication between users. The 9105 Pearl makes full use of the BES features, with synchronised , calendar and contact information in a compact, stylish business handset. Consumers BlackBerry is no longer strictly business, as consumers embrace the management system to help them co-ordinate their social lives. It gives access to a wide range of apps including Facebook, Twitter, BlackBerry Messenger and more. With a 3.2 MP camera, users can snap and upload to their favourite sites instantly. Business Unlimited 40 per 24 s with BlackBerry BIS Business 1 Plan 4000 minutes 24 s 3 users with BlackBerry BESX Pay Monthly 25 per plan 24 s with BlackBerry BIS Talkplan Bonus Revenue Share* Less Handset Cost** Margin Add BIS or BESX (see above) Bonus Revenue Share* Total Margin * Revenue Share is calculated at 15% of standard line rental. Assumes 10 Out of Bundle ly spend. **Handset cost above includes cost of one SIM card per handset which needs to be purchased separately. 20 isell November 2009 Call Mainline today