TALKING. shop. Aug 2014 PARTNER SERVICES O 2 T-MOBILE ORANGE EE

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1 TALKING shop Aug 2014 O 2 T-MOBILE ORANGE EE PARTNER SERVICES

2 2 PARTNER SERVICES Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

3 PARTNER SERVICES 03 Chess Partner Services s Promise COMMISSIONS & REVENUE SHARE Chess Partner Services pays the highest rate of commissions & revenue share. Our weekly payments not only helps maintain your business, but also means that we pay our partners quicker than any other distributor on the market. TAILOR MADE SERVICES We do not believe in using a generic approach to our partners. At Chess Partner Services we make it a priority that we treat all our partners independently, irrespective of size or business needs. PERSONAL AND FACE TO FACE RELATIONSHIPS Chess Partner Services spends more time with our partners than without them. Combined, our Business Development Managers spend up to 160 hours a week with assisting and training our partners. BESPOKE DEALS & ADDITIONAL FINANCIAL SUPPORT We are appointed by the major business mobile network providers, to propose line rental discounts for selected deals and additional financial support, to ensure the success of your resign proposals. HOW WE WORK WITH YOU We take all of the hassle out of telecommunications; as a dealer, you only have to find SME businesses that need a telecoms solution and then we do all the hard work in terms of credit checks, connections, commissions payments. We even organise your invoicing for you so you don t have to. CLIENT SERVICES Combined, our Client Service team have over 90 years experience in resolving customer issues on a daily basis. Our team is well equipped and always willing to assist and develop your business needs PARTNER ASSISTANCE PROGRAMMES Our partnership assistance programme offers a united work force that optimizes opportunity and growth for our partners. Our partners consider our highly experienced staff as an extension to their own. CUSTOMER RETENTION TOOLS & SUPPORT Our Cloud Service portal, is a one-of-akind in the industry. Cloud Services allows our partners to maximise retention and reduce churn. Chess Partner Services Cloud Services is truly invaluable, it provides you with absolutely everything you need to run a successful business. LEAD GENERATION TOOL We are enthusiastic to help you generate more business and are more than happy to share with our O2 approved partners, our database of O2 customers that are unmanaged and are eligible to be resigned. Our leads are distributed to our O2 approved partners who are meeting their targets set on a frequent basis. HANDSETS AND ACCESSORIES We can supply any mobile device a small business needs from a basic phone right the way through to the latest smartphones and tablets such as BlackBerry, Nokia, Samsung, Motorola, Sony and Apple iphones. Our exclusive handset and accessory bundles mean you can get the best value for your customers. CONTENTS 04 UPDATES FAQS 07 EVENTS & TRAINING 08 NETWORK APPROVED/ PARTNERSHIP ASSISTANCE CHESS PARTNER SERVICES PRODUCTS & SERVICES CONTACTS Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

4 04 PARTNER SERVICES Updates Multi Static IP Addresses O2 currently offer dynamic and single static IP addresses for Business Broadband both which are included in the customer s monthly rental. From 1 September Multi Static IP addresses are also available for a block of 8 or 16 static IP addresses. Joined Up Communication/O2 Fixed Line bonus Increased to 80. This summer EU legislation will bring further reductions to wholesale and retail roaming price caps for EU roaming. Your new O2 Partner portal O2 are excited to announce the launch of the new Partner portal. The new system will launch on Tuesday 5th August and will replace the Sales Website as your one-stop-shop for all your Partnering support needs. From this date you will be able to connect to e-service, download sales and marketing tools and collateral. For your chance to win a snow filled, 5*cabin busting, hot tubing, ice cool action packed trip, start ordering and selling Huawei today! Ofcom the UK s communications regulator and competition authority published a research looking at mobile phone call service quality last week. The report found that EE has more successful calls than any other, as 97% of phone conversations over the network completed successfully. EE have updated thier Credit Checks & Connections template. The Third Party form has changed. EE 4G will be switched on in a further 21 places at the end of July. EE are refreshing their bundled plans by creating one simple plan that offers unlimited UK voice and text, flexible 4GEE data options (including data sharing across any device - smartphone, tablet, dongle) and new flexible data and voice roaming solutions. From the 23rd July, there are changes to data addons for EE and T-Mobile, as well as Orange EU Daily data bundle from Orange. All In discontinued - 31 July 2014 O2 s All In package which includes a mobile tariff, landline and broadband package for a month. has been removed from sale. The All In package has become redundant effective from 31 July 2014, and O2 will no longer be able to offer this package from this date. For more information please see page 15. From 7th August O2 are launching two MMS bolt-ons, page 22. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

5 PARTNER SERVICES 05 FAQs Q: CAN WE OFFER FREE MONTHS OR DISCOUNT THE ON & ON TARIFFS? A: The On & On plans do not qualify for any months free or discounts, even via a JUC Q: DO WE HAVE AN ESCALATION POINT FOR BOOSTBOX QUERIES? A: You can raise your escalation via Client Services, who will be happy to work with O2 to find a resolution. Q: HOW LONG BEFORE I GET MY BCAD REFERENCE BACK? A: If your JUC is a Pass/Pass then this takes 48 hours to obtain a reference. If your JUC has been sent to O2 Finance then this will take 5 working days. Q: HOW LONG BEFORE I GET A REFERENCE FOR A CREDIT CHECK? A: For fewer than 7 lines we will process your credit check and provide a reference within 24 hours. For over 7 lines this can take up to 48 hours for a reference to be generated. Q: CAN WE CREDIT CHECK COMPANIES IN THE ISLE OF MAN? A: We are only able to process credit checks for companies with a UK registration number. Q: IF FREE MONTHS ARE AGREED ON 02, WHEN DO THESE FREE MONTHS KICK IN OR APPEAR ON THE BILL? A: The free months will be effective from point of connection. Q: IS THERE ANY MORE 365 TRAINING? A: Our next training session is Monday 9th June 2014, based in Leeds. Please contact your Business Development Manager for further details. Q: WHAT IS THE PROCESS AND WHAT PAPERWORK IS NEEDED TO CHANGE FROM A BUSINESS TO CONSUMER ACCOUNT ON O2? A: As we are a B2B distributor we are unable to process the transfer to O2 Consumer. Your customer will need to contact O2 to credit check the Consumer, they will then send a form for the customer to complete and return so the process can be completed. Q: WHAT IS THE PROCESS AND WHAT PAPERWORK NEEDED TO CHANGE FROM A CONSUMER TO BUSINESS ACCOUNT ON O2? A: You will need to complete a credit check through Client Services for your customer. Then they will send you a Transfer of Ownership form for completion. This needs to be completed and signed by the current owning customer and the proposed new business owner. Send this back to Client Services who will send the request to O2 for completion. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

6 06 FAQs NOW OUR ACCOUNT SITS WITH CHESS PARTNER SERVICES, ARE THERE ADDITIONAL PRODUCTS FROM THEIR PORTFOLIO THAT WE CAN SELL? Yes, please contact Sales Director, John Pett, chesstelecom.com HOW CAN I PROCESS O2 SIM SWAPS WITH EASE? You have two options. Firstly you can call through to Client Services, you will need to provide them with the customer name, account number, mobile number and new sim number. The team will process on our in-house system and this should be active for your customer within hours. Secondly your customer can process this by text. Simply text and the network will take the user through the process with ease. This is almost an immediate activation. HOW DO I CHECK IF MY CUSTOMER IS DUE FOR A RE- SIGN? You have two means of obtaining this information. You can login into Cloud Services and in the Retention section you will find all your customer data, including contract end dates. Alternatively please contact the Retention Team on CPSretention@ chesstelecom.com or IF WE HAVE A BCAD REFERENCE WITH BESPOKE PRICING ON SHARERS AND THE CUSTOMER WISHES TO ADD MORE LINES, DO WE HAVE TO APPLY FOR A NEW BCAD TO OBTAIN THE SAME DISCOUNTS? As long as you are not changing any tariff arrangements on the account then you may add new lines using the existing BCAD reference. You will need to provide Client Services with the Talking Shop Chess Partner Services, August 2014 PARTNER SERVICES existing BCAD reference when you process the connections to ensure this is applied. WHEN DO BCAD REFERENCES RUN OUT? BCAD s are valid for 3 months from date of approval WHEN DO DA REFERENCES RUN OUT? DA s are valid for 3 months from date of approval HOW DO I GET NEW NETWORK CONTRACTS SENT TO ME? Please contact Marketing and make your request for contracts, on any network, and they will arrange these to be sent to you. CPSmarketing@chesstelecom.com DO O2 OR EE HAVE A PORTAL FOR EXTRA NETWORK INFORMATION? For O2 please go to for up to date information. Should you wish for users in your business to be registered then please contact Client Services who will request this for you. For all EE information please go to help/accounts-billing-and-topping-up/terms-and-conditions/ business-terms-and-conditions I KNOW COMMISSION FIGURES ARE ON THE PORTAL, IS THERE A TEAM I CAN CALL FOR ASSISTANCE WITH THIS? Yes you can contact our s Team should you have any queries on your account with us. CPScommissions@ chesstelecom.com IS THERE ANY MORE 365 TRAINING IF I MISSED IT? We will be running further 365 courses through the year. To express your interest please contact Marketing, and we will advise once the next course is planned. CPSmarketing@ chesstelecom.com Prices and information are subject to change at any time

7 PARTNER SERVICES 07 Events & Training ARE YOU INTERESTED IN OFFICE 365 TRAINING? WHAT IS IT: Office 365 allows you to work almost whenever and wherever you want, on any device you choose. It s cloudbased, so all your s, documents, contacts and shared calendars are always with you, and always up to date. O2 customers can get it all with a simple monthly fee and dedicate Office-accredited support team. WHO CAN ATTEND: Any member of staff within your business who needs an understanding of the product and processing for Office 365. HOW TO SIGN UP: Please contact Marketing: CPSmarketing@chesstelecom.com Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

8 08 PARTNER SERVICES Network Approved Programmes APPROVED BENEFITS OF BEING AN O2 APPROVED PARTNER: 1. 5% additional revenue share on all new voice connections 2. Porting bonus on converged ports (voice and data) 3. Office 365 bonus 4. Sales volume bonus 5. Sales leads 6. Specialised field support MINIMUM TARGETS FOR O2 APPROVED: 75 new connections per quarter Churn of less than 12% per quarter 15 Office 365 connections per quarter CSI of 80% or more in the quarter APPROVED CLUB BENEFITS OF BEING AN EE APPROVED PARTNER: 1. 5% additional revenue share on EE, on all new connections, migrations and upgrades. 2. Enhanced commissions on key tariffs 3. Business Partner Support direct access 4. Access to EE Indirect Trainer 5. Enhanced commercials linked to Proposition Pro 6. Sales leads 7. Specialised field support MINIMUM TARGETS FOR EE APPROVED: 25 connections per month on EE, Orange or T-Mobile If you would like further information regarding our Network Approved Programmes, please contact our National Sales Manager, Dan Russell - danrussell@chesstelecom.com Partnership Assistance Our partnership assistance programme offers a united work force that optimises opportunity and the growth of our partners. Our partners consider our highly experienced staff as an extension to their own. The programme also provides partners with stationery such as sales & marketing letters, letterheads, logos, designed posters, brochures, leaflets and internally written articles which provide sales and marketing strategies. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

9 PARTNER SERVICES 09 Bulletin As we previously communicated, we are committed to supporting you with the sales of O2 Office 365 to your customer base. As a further support we have developed an online toolkit which provides an array of marketing assets for your business use. This toolkit includes: 365 branded posters Leaflets Online banners Digital media The supporting documents provide detailed information that will enable you to educate your customers with knowledge of how Office 365 can be an asset to their business, and enhance the way they work. You can access all assets by clicking on this LINK If you require any assistance regarding marketing assets, please contact the Marketing Department on: Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

10 10 PARTNER SERVICES Solutions WHAT IS BLACKBERRY ENTERPRISE SERVER? The BlackBerry Enterprise Server offers a complete wireless experience for medium to large size organisations. This is done by extending the existing messaging platform over a secure wireless network whilst at the same time, integrating other enterprise tools over the existing I.T infrastructure. BlackBerry Enterprise Server can be used to mobilise an entire workforce, as well as enabling access to corporate data to mobile users, with the essence of end to end security. The benefits of BlackBerry Enterprise Solution extend beyond the mobile professional. For the user: Complete reconciliation of account Complete wireless management of personal organiser applications Secure access to corporate data Access to internet and corporate intranet WHAT IS BLACKBERRY INTERNET SERVICE? BlackBerry Internet Service is aimed at customers who do not have the infrastructure of an I.T department to manage full wireless . Personal customers with internet based accounts (such as Yahoo, Wannado or Googl can also make use of the BlackBerry Internet Service. Setup on the network branded websites can be as simple as 3 to 5 clicks. Some of the features of BlackBerry Internet Service include: The ability to integrate up to 10 existing accounts (Pop3 Imap4 and Webmail) Wireless reconciliation of integrated accounts; BlackBerry solution will mirror your multiple mailboxes Improved experience with enhanced attachment viewing A variety of messaging capabilities ( , text and also BlackBerry and Yahoo messaging) Simplified web browser experience WHAT IS BLACKBERRY ENTERPRISE SERVER EXPRESS? This BlackBerry solution is designed for customers with a Microsoft Exchange or Small Business server. Your customer will receive many of the benefits of BlackBerry Enterprise 5.0, without having to invest in Client Access Licences. BES Express includes 35 IT policies to ensure secure management of your customer s information and mobiles. Once your customer has purchased a BlackBerry handheld and have applied a BIS Bolt On to their business voice tariff, they can then take the simple step of downloading the BES Express software for free from the RIM website. Some of the features of BES Express include: No licence keys required 35 I.T. policies Remote File Access Integration with BIS accounts Support for 64-Bit environments BLACKBERRY SMARTPHONES For BlackBerry Smartphones on O2, Orange and T-Mobile and EE, please see the individual network pages. SOFTWARE Microsoft Exchange Novell GroupWise IBM Lotus Notes BlackBerry Enterprise Server - Software Users BlackBerry Enterprise Server user 2, , , BlackBerry Enterprise Server user 2, n/a 2, BlackBerry Enterprise Server Upgrades SBE/BPS to Full BlackBerry Enterprise Server Upgrade 1, , , BlackBerry Enterprise Server - One-Time Version Upgrade to n/a *Available to download from CLIENT ACCESS LICENCES (CALS)* 1 User 5 User 10 User 50 User BlackBerry Enterprise Server CAL* , SBE BlackBerry Enterprise Server CAL* n/a n/a *All licences are delivered by electronic transmission Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

11 PARTNER SERVICES 11 WHAT IS BLACKBERRY 10? BlackBerry 10 is the new operating system from BlackBerry. It is currently available on the BlackBerry Z10 and will shortly be available on the Q10. WHAT IS BLACKBERRY ENTERPRISE SERVICE 10 (BES 10)? BES 10 is the new web based, mobile management system from BlackBerry. It combines what was previously known as BlackBerry Fusion with additional features for efficient security and device management. It is now available for a free 60 day trial by going here: ebes/trialorderentryform.do DO I NEED BES 10 TO RUN MY BLACKBERRY Z10 OR BLACKBERRY Q10? No, the beauty of this new operating system is that if you only have a few handsets and you don t want or need all of the security that comes with BES 10, you can just use Active Sync via your exchange server to obtain your work s (the same as any other operating system). If you do want the extra security you just need to utilise the web-based mobile management system that BES 10 is, and you can choose the right settings for your business. WHAT ARE THE OPTIONS ON BES 10? BES 10 is made up of three components: BlackBerry Device Service (BDS) manage BlackBerry 10 and Playbook devices Universal Device Service (UDS) manage ios and Android devices BlackBerry Management Studio (BMS) manage all the above plus any existing BlackBerry 7 device using BES or BESX 5.3 on one single management console (Windows Phone OS is not currently supported). This proposition allows your customers to manage employees with multiple devices through a single profile. CALS must be purchased for the specific server type and are not interchangeable. Your customer must order BDS CALs for BlackBerry 10 devices and UDS CALs for ios and/or Android devices. For pricing information, please refer to the individual network sections. BLACKBERRY ENTERPRISE SERVICE 10 (WEB BASED) (BDS CAL) BB10 devices (UDS CAL) ios & Android devices (BES 5.3) BB7 devices & BESX Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

12 12 PARTNER SERVICES Chess Partner Services Insurance Chess Partner Services is pleased to offer its dealers a full handheld gadget insurance product - the Chess Partner Services Insurance Plan. A company s employees see their handheld gadget as their main means of communication with the office and their clients. When a handheld device fails, for whatever reason, the employee becomes less productive at the very least. The key is to get the employee back up and running in as short a time possible - this is where insurance comes in. The Chess Partner Services Telecom Insurance Plan is tailored to customers and offers a full service and logistics solution. The following amendments have been made to the new Insurance plan: iphone 5 insurance is now available - please use Executive Single Gadget Insurance or iphone Office 5 Multiple Gadget Tablet insurance is now available The limit of one claim per calendar month per insured piece of equipment has been removed Customers can now claim from day 1 of their policy (as opposed to the previous 30 day term) No monthly targets and commission paid for as long as your customer remains insured The policy now includes FREE 3GB Data Backup. Your customers can make use of this backup by visiting com/data_backup.php SINGLE GADGET Number of Items Value Insured Silver Gold Economy Standard Executive 1 1, Silver: 48hr handset repair/replacement Gold: 24hr doorstep swap out MULTIPLE GADGET Number of Items Value Insured Silver Gold SME Mobile 5 5 1, ( 1.99 per item) ( 2.99 per item) Mobile Office 3 3 1, ( 4.33 per item) ( 5.33 per item) Mobile Office 5 5 2, ( 3.59 per item) ( 4.59 per item) Mobile Office , ( 2.49 per item) ( 3.49 per item) iphone Office 5 5 2, ( 5.99 per item) ( 6.99 per item) Silver: 48hr handset repair/replacement Gold: 24hr doorstep swap out Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

13 PARTNER SERVICES 13 CSI is a web portal that has been developed by our team to help you to survey your customers. It will help you to not only make sure that you have happy, loyal customers, but to immediately deal with any problems that may arise. WHY IS CUSTOMER SATISFACTION INDEXING (CSI) SO IMPORTANT? The importance of talking regularly to all your customers about CSI has to be a focus within your business. It has been proven that happy customers are more likely to stay with O2 and recommend the service to others in turn creating more O2 fans. A BIT MORE ABOUT CSI Where appropriate, the survey questions refer to Partners of O2 to make it clear to your customer that they are talking about you. The better you manage your customers, the happier they will feel and the higher your score will be The survey asks your customers about their whole experience. HOW IS CUSTOMER SATISFACTION MEASURED? The CSI score is measured on a scale of 1 10 across all questions asked, where 1 is extremely poor and 10 is excellent The survey asks a number of questions, including: In general how satisfied are you? How well does O2 compare to your expectations? How close or far from being the ideal operator is O2? WHAT INFORMATION WILL WE SHARE WITH YOU? Your individual customer scores and an overall CSI score Your customer names and comments unless they have asked to remain anonymous Red flags - where the customer has scored less than 6. We need you to contact these customers to discuss their issues HOW CAN I BE SURE WHICH CUSTOMERS WILL BE SURVEYED BY O2? The O2 survey can happen at any time to any of your customers therefore it is imperative that you inform your customer that they could be surveyed at any time. HOW CAN I BE SURE WHICH CUSTOMERS WILL BE SURVEYED BY BUSINESSCSI.CO.UK? The businesscsi.co.uk survey will typically take place after 3 working days of any re-sign, port or new connection going live. However, as with the O2 survey, it is possible that any of your customers could be surveyed at any time. HOW WILL I KNOW IF MY CUSTOMER HAS BEEN SURVEYED? As soon as a businesscsi.co.uk or an O2 survey has taken place, the results will be uploaded onto the businesscsi.co.uk portal for you to review. It is with this in mind that we would suggest you log on to the portal every day. WHO CAN I SPEAK TO IF I HAVE ANY OTHER QUESTIONS ABOUT CSI OR THE BONUS CALCULATION? You can call Adi Watt on or adriennewatt@chesstelecom. com for any questions about the CSI programme, rules and bonus calculations. IMPORTANT NOTE TO REMEMBER The monthly score for payment of the CSI bonus will need to be a minimum average of 80%. This result is irrespective of whether the result has come from an O2 or businesscsi.co.uk survey. Happy customers are less likely to leave Happy customers are more likely to buy multiple services Happy customers are more likely to recommend you Delivering a great customer experience is a key partner programme metric Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

14 14 PARTNER SERVICES Retention & Churn Information CHESS PARTNER SERVICES CLOUD SERVICES We have developed our Cloud Services tool, the first of its kind in the industry, so that you have just one place to go for all the information you need in addition to detailed retention and churn tools. These tools will allow you to manage your customer s life cycle to ensure you are targeting all your customers to be re-signed on the O2 network. These tools can be located on Cloud Services, accessed via the website - www. chesstelecom.com. Please see some FAQs below, which will give you an overview of both these tools: RETENTION TOOL 1. WHAT WILL THE RETENTION TOOL PROVIDE ME WITH? You will be able to view all customer end date information and the entire base that is available to re-sign today. 2. HOW OFTEN IS THE DATA UPDATED? The portal is live and synchronised daily with our Client Services system. 3. WILL IT SHOW ME MY CURRENT CUSTOMERS AND ALSO POTENTIAL SALES LEADS? It will provide you with a full breakdown of your entire customer base by contract end date. 4. WILL I BE ABLE TO VIEW MY NEW CONNECTIONS, RE-SIGNS AND UPGRADES VIA THE PORTAL? You will have full visibility of your entire base, which includes new connections, re-signs and upgrades. 5. HOW CAN I FIND OUT FURTHER INFORMATION? You can get in contact with Nahel Khona, Senior Retention Executive, nahelkhona@ chesstelecom.com,who will be able to assist you. Alternatively you will find a full User Guide on Cloud Services that will give you step by step instructions on how to navigate. CHURN SUMMARY 1. WHAT WILL THE CHURN SUMMARY PROVIDE ME WITH? It will allow you to view a monthly and quarterly analysis of your O2 churn performance, and also provides detail of any O2 disconnections. 2. HOW CAN I VERIFY THE DISCONNECTIONS DATA? The tool will provide you with a clickthrough report that will give visibility of the customers who have disconnected. 3. HOW WILL MY CHURN BE MEASURED? There is a breakdown analysis on the Partner Portal for both your monthly and quarterly performance. 4. HOW CAN I FIND OUT FURTHER INFORMATION? You can call your BDM/TAM or get in contact with Nahel Khona by ing nahelkhona@chesstelecom.com who will be able to assist you. Alternatively you will find a full User Guide on Cloud Key Contacts Retention Team Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

15 PARTNER SERVICES CONTENTS 17 O2 BUSINESS TARIFFS 18 BUSINESS BOLT ONS BUSINESS TARIFFS - BLACKBERRY 22 BEST FOR BUSINESS / ALL IN 23 POP UP OFFICE / MOBILE BROADBAND 24 RETENTION TARIFFS UNIFIED COMMS OFFICE 365 KEY CONTACTS CLIENT SERVICES T: CPSclientservices@chesstelecom.com COMMISSIONS CREDIT CONTROL CLOUD SERVICES MULTI STATIC IP ADDRESSES O2 currently offer dynamic and single static IP addresses for Business Broadband both which are included in the customer s monthly rental. From 1 September Multi Static IP addresses are also available for a block of 8 or 16 static IP addresses. O2 have updated the CRF and added these new options into the IP Address. The charges are 5 a month for 8 and 10 a month for 16. Options for buying IP addresses Dynamic a single IP address dynamically allocated from a pool of addresses. This is the normal way a broadband connection would work and is included in the monthly rental. Single static IP address gives the router a fixed IP address and is included in the customer s monthly rental but must be requested. A block of 8 static IP addresses has 2 reserved addresses and one for the router giving an additional 5 IP addresses for other IT systems. A block of 16 static IP addresses has 2 reserved addresses and one for the router giving an additional 13 IP addresses for other IT systems. Ordering Normally the IP addresses would be ordered at the same time as the broadband connection. But customers can order in life or change their order in life, but the customer must pay the correct monthly rental. Multiple static IP addresses are available on all our broadband products including fibre. What is a Multi Static IP address? It s a block of IP addresses, rather than the normal single one that is supplied in tariff. A single or multi static IP address must be requested by the customer because the default is a dynamic IP address (one that changes from time to time from a ONGOING PROMOTIONS pool of available addresses). 15 Why Multi and Static IP addresses? A static (or fixed) IP address remains the same, unlike a dynamic IP address. This would be used when there is a web server on the customer s broadband connection. They would need the IP address to stay the same so that their webpage can be found easily. Multiple static IP addresses would be used on rare occasions where more than one system needed their own static IP addresses e.g. a set of separate web servers. How many IP addresses are used by the customer? Not all of the addresses in a block are used by the customer. One is required for the router itself and two are reserved - one for broadcast and one for subnet addressing. So for example a block of eight static IP addresses will have six free where one is for the customer router leaving a further five free for other things. Likewise a block of 16 will have 13 free for other things. The standard set up is to have the first address as the subnet, the last address as the broadcast and the second address for the router (the first host address). 3G SIMS NOW COMPATIBLE WITH THE 4G NETWORK Customers with a 3G SIM will no longer have to complete a SIM swap to access O2 s 4G network. All they ll need is a 4G device and a 4G tariff or 4G bolt-on, restart their device once and they ll be able to use 4G when in a 4G area, easy! When O2 sell customers 4G they need to understand what SIM card the customers have. If it s a 3G SIM then O2 can Free full BlackBerry Enterprise Service and 20 user licences - For customers connecting 10 new BlackBerry devices and signing a 24/36 month contract BlackBerry Enterprise Solution Trial - Free of charge trial of up to five devices for 30 days Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

16 16 eliminate the pain of a SIM swap Your customers will already be on the path to becoming 4G ready. This will not only make it easier for customers to take 4G, but also for O2 to sell 4G. ALL IN DISCONTINUED - 31 JULY 2014 O2 s All In package which includes a mobile tariff, landline and broadband package for a month. has been removed from sale. The All In package has become redundant effective from 31 July 2014, and O2 will no longer be able to offer this package from this date. What does this mean for your customers? You will no longer be able to sign up your customers to the All In package, but can recommend O2 s standalone On and On mobile tariff, business broadband and landline products. O2 offer competitive pricing on a range of services to connect customers to what is important to their business. What do I need to do? Contact client services to progress any outstanding orders before 31 July 2014 O2 TRAVEL O2 Travel offers your customers simplicity, value and transparency. It now includes more areas than EU regulations. It covers places that we know are important to your customers. Calls in Europe Calls have a 41p connection charge and then it s free to talk for up to 60 minutes. Any calls you receive get charged the same way. If you go over 60 minutes then you ll get charged the standard UK rate of 20p per minute. Data in Europe 1.66 a day for all the data you need in Europe. You only get charged the daily rate on the days when you use any data. Texts in Europe Just like in the UK, it s always free to receive text messages when travelling abroad. Sending a text from Europe costs 6p Opting out Customers can opt out of O2 Travel and back to regulated rates at any time with a simple call (8002 from their mobile). Our Standard rates in Europe are: - Calls back to the UK and within Europe 20p per minute. - Receiving calls in Europe 5p per minute. - Texts sent to the UK and Europe - 6p and free to receive. - Data is 58p / MB. All prices exclude VAT O2 Travel offers your customers simplicity, value and transparency. It now includes more areas than EU regulations. It covers places that we know are important to your customers. Who can have O2 Travel? O2 Travel will be available to SMB customers on tariffs with domestic voice bundles. O2 Travel is not available for customers without domestic call bundles e.g. B4B PAYU, Mobex, Mobile Broadband, ipad & Data Only Tariffs. How will customers take O2 Travel? It s available to all Business customers on tariffs with domestic voice bundles. Customers already using O2 Travel, and paying 1.66 for each day they use data, will instantly benefit from a day s worth of data when they re in Europe My customer currently has a monthly recurring roaming bolt on, can I also add O2 Travel to their account? If customers have one of O2 recurring roaming bolt ons, then they will not be able to get O2 Travel until this Bolt On is removed. These Bolt Ons are My Europe Extra and Ireland bolt on. Customers with the Blackberry Daily or Roam service will also need to remove the service before moving to O2 Travel. Where can O2 Travel be used? EU countries (zones 1 & 2) NEW PRIORITY MOMENTS APP O2 have some great deals and experiences for your customers: Priority 1 Lunch: which launched on Monday 19th May, O2 customers will be able to enjoy a 1 Lunch every Monday from a range of lunchtime favourites including Upper Crust, Dominos, Pumpkin Cafe and Caffe Ritazza. Read more about Priority 1 lunches. Priority Tickets: O2 are continuing amazing gig presales, giving customers the chance to get tickets a whole 48 hours before anyone else. Once in a Lifetime competitions: O2 will also be launching regular Once in a Lifetime competitions on the Priority app, including unbeatable experiences for rugby and music fans. MMS BOLT-ONS From 7th August O2 are launching two MMS bolt-ons, page 22. An MMS is a multimedia message. If you include an image in an SMS it will convert it to an MMS and charge more than a standard SMS rate; 5p vs 21p. These bundles offer your customers great value if they are a frequent MMS sender. There is a three month minimum commitment and a customer must give 30 days notice if they wish to cancel the bolt-on. GET IT RIGHT, FIRST TIME! There is a 75 charge for every new connection, port or re-sign made in error. JOINED UP COMMUNICATION/ O2 FIXED LINE BONUS INCREASED TO 80 You can earn 80 commission every time you sell landline and/or broadband when sold with mobile. And this commission will be paid on sales of All In. For more information please refer to commissions booklet 3G TO 4G Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

17 PARTNER SERVICES 17 MIGRATION In May O2 enabled 57.1k customers on 4G. By doing this they had more than doubled their 4G connections in 2 months - fantastic news! In July they are continuing with their migrations. What is it? They are enabling RRP Singleton customers with a 4G device and a 3G tariff on 4G by adding a FOC 4G bolt on. This means these customers will be able to use 4G when in a 4G area at no extra cost to them. Why are they doing this? O2 want as many of their customers to experience 4G as possible. Since they changed their RRP singleton portfolio to have 4G access included in all tariffs, it makes sense to enable customers with a 4G device and 3G tariff on 4G at no extra cost to them. They shouldn t have to wait until their contract is up. O2 want to surprise and delight them. Pricing effective 1 July 2014: Ireland Bolt On allows all calls made within the Republic of Ireland and back to the UK to be made at a discounted rate. Pricing effective 1 July 2014: Available for all business customers who regularly visit the Republic of Ireland. Free for all customers. For further information or queries please contact Client Services. Why didn t O2 migrate these customers in May? 3G sims when enabled can now work on the 4G network (previously a customer had to have a 4G sim). This means that o2 can migrate these customers so that they can benefit from Glorious 4G. Please note that although O2 are enabling 3G sims on the 4G network in the migrations, 4G sims must still be issued to customers when they resign or are a new 4G customer of O2. What about bespoke customers with a 4G device? This migration is part of a larger 4G Migrate and Monetise programme. This is the first group for O2 to enable. We have several other groups that we will migrate throughout the year. O2 will let you know when that s happening. This is a good news message to O2 customers. Let s hope that they re surprised. 4G - Be more on the move. This summer EU legislation will bring further reductions to wholesale and retail roaming price caps for EU roaming. This is good news for O2 customers as they will pay less for calls, texts and data when in Europe. O2 have also reduced the price of the following two bolt-ons: 1. My Europe Extra 2. Ireland Bolt On My Europe Extra is a bolt on which offers customers a discounted rate for calls. There are no charges to receive calls anywhere in Western Europe per person per month, subject to a minimum 12 month contract. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

18 PARTNER SERVICES 17 O 2 Business Mobile Tariffs 3G & 4G O 2 1 Step 1 - Choose a voice tariff - 3G & 4G Price Plan Business Tariffs - Smartphones/Android/iPhone/BB10 Single On & On Shared 3G/4G Min/Max Handsets Data Anytime, Anyone Minutes (UK Calls to standard UK Landlines & Mobiles) Inclusive UK Texts Unlimited Calls to O 2 Mobiles & 10 Landlines (01, 02 & 03) Standard UK Landlines & Non O 2 Mobiles Outside of Bundle Voic 901 UK to Europe Line Rental 24/36 month Business Single MB p per 8p per G & 4G 1 Unlimited Unlimited Business Single MB minute minute On & On 4G 1GB On & On 4G 5GB On & On 4G 8GB Business Share 500 3G & 4G GB 5GB 8GB Unlimited Unlimited p per minute Unlimited 8p per minute Business Share 1,300 3G & 4G 2-6 1,300 1, (with 30p per 8p per Business Share 2, MB 2,000 2,000 4 Unlimited G data minute minute Business Share 5,000 bolt on) ,000 5, Additional Shared Users n/a Shared Shared One month rollover of unused minutes and messaging now included. Customers can increase the additional number of sharers they re allowed on their tariff by adding extra minutes. Excessive usage policy applies to all unlimited offers. Charge above data limit 1.80 per MB For 4G data please select the appropriate Bolt On For BlackBerry tariffs, please see page 09 Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

19 18 O 2 2 O 2 2 O 2 2 O 2 3 Step 2 - Choose a bolt on. Customise with additional minutes, texts or account options. Shared minutes & messages are added to the primary handset and are available to all mobiles on the account on a first come, first served basis. Anytime, Anyone Minutes* 100 Minutes* Available on Business Single Tariffs Available on Business Sharer Tariffs Customers can share across handsets Rollover of unused minutes Extra shared users (up to) Cost per handset Minutes* ,000 Minutes* ,000 Minutes* ,000 Minutes* ,000 Minutes* ,000 Minutes** , ,000 Minutes** (Business Share 250 2, ,000 Minutes** 5,000 only) 500 4, Off Peak, Anyone Minutes* Text Bolt Ons *UK Calls to standard UK landlines (starting 01, 02, 03) standard UK mobiles, Group Conferencing & GSM WAP **Only compatible with Business Share 5,000. Customers can have up to 150,000 shared minutes in total - including their tariff s inclusive allowance (see below for full allowances) Available on Business Single Tariffs Available on Business Sharer Tariffs Customers can share across handsets Rollover of unused texts Cost per Handset 200 Texts* Texts* ,000 Texts* Available on Business Single Tariffs Available on Business Sharer Tariffs 4 Customers can share across handsets Rollover of unused minutes Extra shared users (up to) Cost per handset Unlimited Off Peak* Landline Bolt On *Bundle includes 3,000 off peak minutes. Off Peak UK Calls to standard UK landlines (starting 01, 02, 03) standard UK mobiles, Group Conferencing & GSM WAP. Off Peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Available on Business Single Tariffs Available on Business Sharer Tariffs Customers can share across handsets Rollover of unused minutes Cost per handset Unlimited Landline* *Bundle includes 3,000 anytime minuted to standard UK landlines starting 01, 02 & 03 from the UK 2,000 Texts* ,000 Texts* ,000 Texts** ,000 Texts** (Business Share 5, ,000 Texts** only) Unlimited Texts* n/a Account Options *Sent in the UK to UK Mobiles **Only compatible with Business Share 5,000 Cost per handset Opt out of direct debit 2.50 Paper itemised billing 1.00 Shared Bolt On Limits Minutes Texts 100 x x x x 1 1,000 x 4 1,000 x 1 5,000 x 1 2,000 x 1 10,000 x 1 5,000 x 1 Minutes Customers can have up to 35,000 shared texts in total - including their tariffs inclusive texts (see below) Customers can add up to 10 Bolt Ons to their primary handsets Messages sent from abroad and picture messages are not included in the Text Bolt On. These are charged at 21p each Total Maximum 150,000 Total Maximum 35,000 *Unlimited texts are added to each user and can t be shared. O 2 s fair usage policy applies to all offerings. Texts 20,000 x 3 10,000 x 1 30, 000 x 1 20,000 x 1 50,000 x 1 30,000 x 1 100,000 x 1 Unlimited per User* Total Maximum 150,000 Total Maximum 35,000 Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

20 O 2 4 O 2 5 O 2 6 O 2 7 O 2 8 PARTNER SERVICES Core Allowance UK O 2 WiFi UK MMS Ability to Use Core Data to Tether Cost per Handset Standard Handset 100MB (The Basics) n/a n/a Smartphone (including BB10 devices) BIS or iphone Step 3 - To get more data, buy additional Bolt Ons 4G Data Bolt Ons - Per User 3G Core Data Bolt Ons - Single BES (BB7 or below) Cost 1GB GB GB G & 4G Smartphone Shared Data 500MB (The All Rounder) One Off 4G Data Top Ups One Off Cost 100MB MB Messages 750MB (The All Rounder)* 20 Messages GB (The Works) 50 Messages MB (The All Rounder) 20 Messages MB (The All Rounder)* Unlimited 20 Messages GB (The Works) 50 Messages MB (The All Rounder) 20 Messages GB (The Works) 50 Messages On & On Tariff Only 1GB 50 Messages 4.17** 3G Extra Data Number of Users 10GB 20 *Only available to tariffs above 26 a month **For On & On tariff only - price at point of sale if added during the contract Cost per handset 500MB Unlimited UK O 2 WiFi GB Unlimited UK O 2 WiFi GB Unlimited UK O 2 WiFi Cost per CAL 1 to 4 BDS or UDS CALS to 9 BDS or UDS CALS to 49 BDS or UDS CALS to 99 BDS or UDS CALS Additional Subscription per User Out of Bundle Charges These can be added to singleton tariffs, Mobile Broadband and Pop Up Office capped version. These are one-offs, not recurring. 100MB is only available to customers with tariffs of inclusive data up to 2GB. If their tariff has more data included, then the smallest Top Up Bolt On they can take is 500MB. The same rule applies for Data Bolt Ons, Mobile Broadband and Pop Up Office. The 100MB bolt on is not compatible with All In Line Rental 24 Month 20GB GB GB 60 3G Users: or Overage charged at 2p per 50GB 70 4G Users: MB 75GB 100 (data types can be mixed) GB GB 200 1, GB 250 1, G Core Data Bolt Ons - Shared* (Business Share only) UK O 2 WiFi Tethering Minimum Users Maximum Users Sharer Cost Cost 3GB Shared Data Allowance* GB Shared Data Allowance* Unlimited Included in allowance GB Shared Data Allowance* BlackBerry Enterprise Service 10 One Off Cost 1GB GB Customers can have a mix of users on the same bundle e.g. ten MPNs sharing a 10GB pool of data eight could be on 3G and two on 4G. 3G users pay 3 per month per user and 4G users pay 6 per month. The data allowance is for domestic use only. They are compatible with our 2011, Best for Business and Mobex tariffs, Smartphones including iphone, Android and BIS (3G only). They are incompatible with Data Only, BES, BlackBerry Daily and Roaming. Customers can t have a combination of shared and individual data allowance on the same MPN.Accounts can have a mix of shared and individual data allowances e.g. 20 MPN account has 10 MPNs sharing 10 GB of data and the remaining MPNs with individual Data Bolt Ons. *Excludes BES, BlackBerry Daily and roaming Customers can choose to add these Bolt Ons at any point in their contract, either as a one-off or as a monthly reccuring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops up with 500MB or more they will not get unlimited WiFi. Cost per CAL 100 to 499 BDS or UDS CALS to 999 BDS or UDS CALS ,000 BDS or UDS CALS CALs must be bought for the specific server type and are not interchangeable. Your customer must order BDS CALs for BB10 devices and UDS CALs for ios and/or Android devices. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

21 20 Data Compatibility Rules 100MB of data is only available to customers with tariffs of inclusive data up to 2GB. If their tariff has more data included, then the smallest Top Up Bolt On they can take is 500MB. The same rule applies for Data Bolt Ons, Mobile Broadband and Pop Up Office. The 100MB Top Up Bolt On is not compatible with All In. Tariff Compatible Tariff Bolt On Business Single MB up to 2 500MB up to 2 1GB up to 2 2GB up to 2 Business Single MB up to 2 500MB up to 2 1GB up to 2 2GB up to 2 On & On 1GB 100MB up to 2 500MB up to 2 1GB up to 2 2GB up to 2 On & On 5GB N/A 500MB up to 2 1GB up to 2 2GB up to 2 On & On 8GB N/A 500MB up to 2 1GB up to 2 2GB up to 2 Data Bolt Ons, Mobile Broadband and Pop Up Office capped 100MB up to 2 500MB up to 2 1GB up to 2 2GB up to 2 O 2 9 Step 4 - Add any Travel or International Bolt Ons needed International Favourites Travel My Europe Extra What s Included? What s Included? 12 Month Rolling Free incoming calls in Europe 25p per minute for calls to anywhere in Europe from Europe What s Included? Line Rental Calls to 3 International Landline Numbers Call selected international numbers at no extra charge. (up to 3,000 mins landline, 200 minutes to mobiles - if included) 8.51 One inbound international call me number from one overseas country (receive up to Calls to 5 International Landline or Mobile Numbers 3,000 minutes of calls) Online setup BlackBerry Roaming Cost per Handset BlackBerry Internet Service with roaming As with BlackBerry Internet Service bolt on plus all BlackBerry data usage BlackBerry Enterprise Solution with roaming As with BlackBerry Enterprise Solution bolt on plus all BlackBerry data usage Business Single and Business Share - Out of Bundle Rates Cost per minute (ex VAT) Minimum call charge 8.51p Non-geographic numbers (08, 05) 17.2p p Non-standard 07 (Network operators in Jersey, Guernsey and the Isle of Man) Calls to other mobiles UK Landline Calls 21.28p 30p 30p UK Texts 10.21p Picture Messages/Video Messages 21.28p UK to International Texts 13.2p Cost per minute (ex VAT) usage above standard 0.5MB 1.80 per MB Voic Free O2 Customer Services Free Group Conferencing 8p Calls to EU landlines from UK 8p Calls to EU mobiles from UK 8p WAP 8p O2 Directory Enquiries p National Directory Enquiries 1.00 International Directory Enquiries 2.00 Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

22 PARTNER SERVICES 21 O 2 10 Step 1 - Choose a voice tariff - 3G Price Plan Business Tariffs - BlackBerry Single On & On Shared Min/Max Handsets Data Anytime, Anyone Minutes (UK Calls to standard UK Landlines & Mobiles) Inclusive UK Texts Unlimited Calls to O 2 Mobiles Standard UK Landlines & Non O 2 Mobiles Outside of Bundle Voic 901 UK to Europe Line Rental 24/36 month Business Single MB p per Unlimited Unlimited 8p per minute Business Single MB minute On & On 3G 1GB On & On 3G 2GB Business Share GB 2GB Unlimited Unlimited p per minute Unlimited 8p per minute Business Share 1, ,300 1, Business Share 2, MB 2,000 2, p per minute Unlimited 8p per minute Business Share 5, ,000 5, Additional Shared Users n/a Shared Shared One month rollover of unused minutes and messaging now included. Customers can increase the additional number of sharers they re allowed on their tariff by adding extra minutes. Excessive usage policy applies to all unlimited offers. Charge above data limit 1.80 per MB BES is not compatible with the On & On price plan. O G Core Data Bolt Ons - Single Core Allowance UK O 2 WiFi UK MMS Ability to Use Core Data to Tether Cost per Handset BIS BES (BB7 or below) 500MB (The All Rounder) 20 Messages MB (The All Rounder)* 20 Messages GB (The Works) Unlimited 50 Messages MB (The All Rounder) 20 Messages GB (The Works) 50 Messages *Only available to tariffs above 26 a month For all other Bolt Ons please see previous pages Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

23 22 O 2 11 Price Plan Best for Business Pay as You Use Best for Business Pay as You Use Minutes What s Included? Text Messages Data Min/Max Handsets UK Landlines Call Charges Other networks O 2 to O 2 UK to EU UK Texts Line Rental 24/36 month 0 2-any 8p 30p 8p 8p 10.21p Core Data Bolt Ons Core Allowance UK O 2 WiFi UK MMS Ability to Use Core Data to Tether Cost per Handset Standard Handset 100MB (The Basics) n/a n/a Smartphone 500MB (The All Rounder) 20 Messages 1GB (The Works) 50 Messages BIS or iphone BES 500MB (The All Rounder) Unlimited 20 Messages GB (The Works) 50 Messages MB (The All Rounder) 20 Messages GB (The Works) 50 Messages O 2 6 MMS Bolt-ons Cost (ex VAT) 50 MMS MMS 6.25 Effective from the 7th August An MMS is a multimedia message. If you include an image in an SMS it will convert it to an MMS and charge more than a standard SMS rate; 5p vs 21p. These bundles offer your customers great value if they are a frequent MMS sender. There is a three month minimum commitment and a customer must give 30 days notice if they wish to cancel the bolt-on. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

24 PARTNER SERVICES 23 O 2 4G Pop Up Office O 2 12 Price Plan 4G Pop Up Office One Off 4G Data Top Ups Out of Bundle Rates Line Rental 30 Day Rolling 24/36 month 3GB Capped: 5 for 500MB or 8.33 for 1GB extra data 8GB Uncapped: 2p per MB If you use all of your data, you can buy 500MB of extra data for 5 or 1GB of extra data for day rolling for resigns only One Off Cost 100MB MB 5.00 These can be added to singleton tariffs, Mobile Broadband and Pop Up Office capped version. These are one-offs, not recurring. 100MB is only available to customers with tariffs of inclusive data up to 2GB. If their tariff has more data included, then the smallest Top Up Bolt On they can take is 500MB. The same rule applies for Data Bolt Ons, Mobile Broadband and Pop Up Office. The 100MB bolt on is not compatible with All In One Off Cost 1GB GB What is Pop Up Office? Pop Up Office allows you to create your own mobile office in minutes. You can connect up to ten other devices to the internet, and access all your usual business applications. Because the hotspot is 4G-ready, the devices can use our 4G network whether they re 4G-compatible or not. The 4G mobile hotspot (also known as a mobile WiFi device) is small and lightweight, so you can take it with you, wherever you go. It s also simple to set up and use. O 2 Mobile Broadband*3G & 4G *These tariffs are not suitable for ipad O 2 13 Price Plan 4G Mobile Broadband, Tablets and Data Only* Line Rental Inclusive 4G Data 24/36 month Mobile Broadband, Tablets & Data 3GB 3GB Mobile Broadband, Tablets & Data 8GB 8GB One Off 4G Data Top Ups One Off Cost 100MB MB 5.00 One Off Cost 1GB GB Customers can choose to add these Bolt Ons at any point in their contract, as a one-off Bolt On. No rollover. O Price Plan 3G Mobile Broadband Tariffs* 2 14 Line Rental Inclusive 3G Data 24 month Mobile Broadband 1GB Unlimited UK O 2 WiFi 1GB 7.50 Mobile Broadband 2GB Unlimited UK O 2 WiFi 2GB G Extra Data Max Data per Month Subscription 500MB GB 9GB (including core allowance) GB Customers can choose to add these Bolt Ons at any point in their contract, either as a one-off or as a monthly recurring Bolt On. No rollover. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

25 24 Special Retention Offer O 2 SIM Only - 3G & 4G O2 s SIM only price plans offer customers exactly the same minutes, texts and benefits as their standard tariffs but are only available to customers who are out of contract or within 30 days of their contract end date. The price plans are an excellent way of reassuring prospects and customers that you can help them control costs in the future if their circumstances change. O G/4G SIM Only What s Included? What else is included? Line Rental Min/Max Handsets^ Minutes Text Messages Data O 2 to O 2 Minutes/ Voic Calls to Standard UK Landlines Blueroom for Business UK to EU 24 Month Single Shared Business Single Unlimited 500MB 8p Business Share Unlimited to Free access to Business Share 1, ,300 1,300 Unlimited 10 numbers a range of starting 01, business Business Share 2, ,000 2,000 None 02 or 03 offers and savings 8p Business Share 5, ,000 5, Additional Shared Users n/a n/a n/a Day Sharer* n/a * 30 Day Sharer - contact your BDM to gain approval ^Customers can increase the additional number of sharers they re allowed on their tariff by adding extra minutes as per page 20. Excessive usage policy applies to all unlimited offers. O G Tariffs 4G On & On SIM Only Min/Max Handsets^ Minutes What s Included? Text Messages Data O 2 to O 2 Minutes/ Voic What else is included? Calls to Standard UK Landlines Blueroom for Business UK to EU Line Rental 12 Month 4G On & On SIM Only 1GB 1GB Unlimited to Free access Unlimited Unlimited Unlimited 10 numbers to a range 4G On & On SIM Only 5GB 5GB starting 01, of business 8p or 03 offers and 4G On & On SIM Only 8GB 8GB savings All In 3G Line Rental On & On 3G 2GB Analogue Landline package Home Office Business Broadband What s Included? Unlimited UK calls, unlimited texts plus 2GB 3G data Analogue landline with level 2 care package and 250 landline minutes Up to 20MB download and 1.3MB upload speeds, 2 x McAfee licences, Static IP, wireless router 24/36 Month See Talking s for more information regarding O 2 re-sign timescales. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

26 PARTNER SERVICES 25 O 2 Unified Communications What is it? A service that includes mobile, landline, telemarketing numbers and fixed broadband Allows a customer to have several services from one network, in one bill How can it help? Usage and services monitored online using My O 2 Business Saves money on single services Account managed by one provider One monthly billing period 24 hour O 2 technical support Why choose O 2 Landline? Competitive line rental Competitive rates calls to local and national landlines from just 1p per minute One joined up bill for mobile and landline line rental and calls Happiness guarantee - ready to use on-time or customer s first month s line rental is on us Installing new lines and transferring existing BT lines is simple Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

27 O O 2 Landline Basic Landline Multiline ISDN2 Price Plan O 2 Landline Line Rental & Call Tariffs ISDN30 (8-30 Channels) Customer Type Inclusive Minutes to O 2 Mobiles What s Included? Care Package Line Rental - 24 Months O 2 Customers 0 Level Non O 2 Customers O 2 Customers Level 1 Non O 2 Customers O 2 Customers Level 1 Non O 2 Customers O 2 Customers 0 Level (2-4 lines) Non O 2 Customers O 2 Customers (5lines) 0 Level 2 Non O 2 Customers O 2 Customers (2-4 lines) 200 Level 2 Non O 2 Customers O 2 Customers O 2 & Non O 2 Mobile Customers Level 2 0 Level (5lines ) (2-4 lines) (5 lines) Channels Channels Calls Only N/A N/A 0.00 Minute Bolt Ons 3 Months Free: O2 are offering 3 months free of charge to any customers signing up throughout Q2 (qualifying sign up period is 1st April to 30th June 2014). The offer includes ISDN2 and ISDN30 (8 channels or more). Price - 24 Months Calls to Standard UK Landlines & UK Mobiles Calls to O 2 Mobiles Only Calls to Standard UK Landlines 200 Minutes N/A 4.20* Minutes 8.63 N/A N/A 500 Minutes ,000 Minutes ,000 Minutes ,000 Minutes N/A ,000 Minutes ,000 Minutes N/A ,000 Minutes ,000 Minutes ,000 Minutes ,000 Minutes 1, , ,000 Minutes 1, , * Promotional price for analogue customers - every month for the life of the contract. Price for non-analogue 4.20 Minutes are valid for one month and do not rollover to the following month Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

28 PARTNER SERVICES 27 O 2 Unified Communications O 2 Landline (cont d) Call Prices (for all Landline packages) Single landline Multi line / 15DNZ / 15DN50 Call Connection Charge Op 0p Calls to landlines (local and national) 3ppm 1ppm Calls to O 2 mobiles 1ppm 6ppm Call to all other mobiles (except 3) 5ppm 8ppm Calls to 3 mobiles 1.5ppm 13ppm 0845 local up to 3.5ppm Up to 3.5ppm national 3ppm 1.5ppm Premium Rate Numbers (Number dependent) 6.22p to p 6.22p to p Extra Services Landline price per month ISDN2 price per month ISDN30 price per month 1571 Answerphone 94p n/a n/a Call waiting Call barring Call forwarding Call divert 50p 50p standard call charges Caller display 50p 50p 50p Smart divert 3.50 one off charge & 50p per month Call sign 50p n/a n/a Care Packages Level 1 Level 2 Level 3 n/a n/a One Off Cost Transfer Analogue Landline 3.00 Install Analogue Landline Transfer ISDN Install ISDN Convert Landline to ISDN Transfer ISDN Install ISDN (Plus 30 per Channel) Operating Hours Fault Report Response Rates Cost Per Line/Channel 08:00-18:00 Mon - Fri, excl Public & Bank Holidays 08:00-18:00 Mon - Sat, excl Public & Bank Holidays 07:00-21:00 Mon - Sat, incl Public & Bank Holidays Installation & Transfer Fees within operating hours, by the end of the second working day outside operating hours, by the end of the third working day within operating hours, by the end of the next working day outside operating hours, by the end of the second working day before 1pm, by the end of the day including Public and Bank Holidays after 1pm, within operating hours, before 1pm the next day outside operating hours, contact at the start of next working day Included with all landline tariffs Optional on Basic Landline, included on all other landline tariffs Level 4 24 hours a day, 7 days a week, incl Public & Bank Holidays within 6 hours, if 24 hour access is available 5.00 Expedited Repair - (One off repair at a higher level than the existing care package) Level 2 One-Off Repair At This Package s Service Level Level 3 Level 4 Cost 500 per landline/isdn2 line 650 per landline/isdn2 line 500 per ISDN30 channel Level 3 Level per landline/isdn2 line 4.00 Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

29 28 O 2 Unified Communications O 2 Telemarketing Numbers Price Plan O 2 Telemarketing Numbers One to One Translation Product Details Set Up Cost (one off) Cost Divert your business calls through your telemarketing number to any landline or mobile, from the UK or abroad. 0 (with O 2 Landline) 5.00* Divert Plan Send your calls to up to 5 different numbers, and 3 different time plans. 0 (with O 2 Landline) 10.00* * No inbound minutes included Telemarketing Numbers - Usage Rates 0800/ xx Caller Pays Free National Rate Local Rate 1ppm Geographic Rate Customer Pays 2.5ppm 2.5ppm 0ppm 0ppm 2.5ppm All Caller Pays charges are from a BT Landline. Customer Pays charges are for calls routed to 01 or 02 UK numbers - calls routed to mobile or international destinations attract an increased rate. What are Telemarketing Numbers? Sometimes known as Non-geographical numbers (NGNs) or local rate/freephone numbers, they are numbers without a UK area dialling code to show where they originate from. Who are they for and why would they want them? This low-cost Landline Bolt On will help businesses make the most of their communications. With a single unchanging number to call - O2 s simple, online portal gives customers total flexibility to reroute all calls, through their single Telemarketing Number. Their customers know exactly how to keep in touch Stand out from the crowd a memorable, low cost number works harder for their business. Creating customer loyalty and attracting new ones Measure their marketing - online access gives full reporting and call breakdowns so customers can easily measure their marketing campaigns and track response. Why are O 2 offering Telemarketing Numbers? Customers can get them elsewhere but aren t getting the service they want. Plus they want the reassurance that O2 offers It s another step forward in fully Unified Communications This is a natural extension of the O2 landline service. Now customers can get everything they need from O2 - less admin, one bill, full support. Why choose O 2 s Telemarketing Numbers? Easy and quick to set up No set-up costs, low rental and usage costs Customers only pay for what they use, and prices are clear Customers will get total control of their Telemarketing Number through an easy-to-use, secure, online portal If customers already have a Telemarketing Number they can bring it to O2 - no cost, no hassle Customers can combine both plans if they have two or more Telemarketing Numbers, and can up or downgrade from one service to the other. More options may be available for bespoke plans. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

30 PARTNER SERVICES 29 O 2 Unified Communications O 2 Business Broadband Price Plan O 2 Business Broadband WBC Broadband Who For? Usage Security & Router Connection Static IP 24/36 Month Home Worker - Standard Home Worker - Regional Branch Office - Standard Branch Office - Regional National Access - Regional Designed for home workers, remote workers, sole traders and business professionals Designed for small office with multiple users Only available for customers outside of O 2 s broadband network (Delivered over BT s broadband network) 150GB 75GB 300GB 150GB 100GB Optional router 35 Router 2 McAfee licences 50 Router 10 McAfee licences Included if requested per month for existing O 2 customers (fixed line and mobile) non-o 2 customers per month for existing O 2 customers (fixed line and mobile) non-o 2 customers per month for existing O 2 customers (fixed line and mobile) non-o 2 customers per month for existing O 2 customers (fixed line and mobile) non-o 2 customers per month for existing O 2 customers (fixed line and mobile) non-o 2 customers 3 Months Half Price: O2 is offering customers free connection and 3 months half price when they sign up for 24 months (qualifying sign up period is 1st April to 30th June 2014). Fast Fix Service Fast Fix Service What s covered? The Fast Fix service protects against any downtime with: 24 hour fault fix guarantee Delivery of a replacement routers by 10 am the next working day (Mon Sat). Back up dongle to keep them online when they sign up to the Fast Fix Service. Customers can t benefit from Fast Fix by ordering at the time of a technical issue they must sign up to the service when they buy their broadband line. Cost per month 7.50 Additional Costs What is it? One off Cost Business Movers Charge Customers are allowed one change of address per year - any additional changes are chargeable Express Cancellation Charge To disconnect O2 Business Broadband straight away rather than waiting the 30 day notice period Reactivation Charge To reactivate if an account is suspended e.g. delayed bill payment Reconnection Charge If a customer has to be reconnected e.g. landline provider disconnects landline ination Prior to Contract End Date O2 Router - Contract ination Customers will be charged for remainder of period i.e. cost of monthly line rental x number of remaining months This remains property of O2. If a customer terminates their contract and does not return their router within 30 days, O2 reserve the right to charge a fee. n/a Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

31 30 O 2 Unified Communications O 2 Fibre Broadband Price Plan O2 Fibre Broadband Usage Download Speed (up to) Upload Speed (up to) Security & Router Single Static IP Multi Static IP 24/36 Month Fibre Start Standard 150GB 40Mbps 2Mbps per month for existing O 2 customers (fixed line and mobile) non-o 2 customers Fibre Worker Standard 300GB 40Mbps 10Mbps Fibre Branch Standard 300GB 80Mbps 20Mbps 2 or 10 PC McAfee licences on a 24 month term Included in tariff, provided if requested Will be available later in the year per month for existing O 2 customers (fixed line and mobile) non-o 2 customers per month for existing O 2 customers (fixed line and mobile) Fibre Start Regional 75GB 40Mbps 2Mbps We will let you know the exact date as soon as we can non-o 2 customers per month for existing O 2 customers (fixed line and mobile) non-o 2 customers Fibre Start Worker 150GB 40Mbps 10Mbps Fibre Branch Standard 150GB 80Mbps 20Mbps Router and 2 licences 50 Router and 10 licences 75 On a 24 month term n/a per month for existing O 2 customers (fixed line and mobile) non-o 2 customers per month for existing O 2 customers (fixed line and mobile) non-o 2 customers BT Class 4 Enhanced Care n/a 7.50 per month Please note From 1 May and until 30 June 2014, customers connecting to our Fibre broadband will get 3 months half price line rental and free connection. Fibre speeds are up to and may be considerably less depending on factors like the distance to the roadside cabinet and router performance. BT Wholesale maintenance class 4 and 5 care, are the BT Wholesale standard care levels. Class 5 is very similar to the old BT 40 hour fix and Class 4 is very similar to the old BT 20 hour fix. Class 5 is standard in tariff care and class 4 is the enhanced care. This is for the broadband service only and NOT for the underlying PSTN line over which the broadband service is delivered. A few words on the router With our wires only fibre products, your customer can use their own router or we can supply one. The O2 router is a plug and play type, costs 35 and you can order this via the CRF. If a customer uses their own router we will support the broadband service up to the router only and give generic settings for the customer to configure their own router. Existing ADSL routers need to be replaced to support fibre. Customers with O2 Router will be fully supported this is ideal for non-technical minded customers or customers who want a complete support wrap. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

32 PARTNER SERVICES 31 What is it? Office 365 allows you to work almost whenever and wherever you want, on any device you choose. It s cloud-based. So all your s, documents, contacts and shared calendars are always with you. And always up-to-date. O2 customers can get it all with a simple monthly fee and dedicated Officeaccredited support team. Each Office 365 license can be used on up to five PCs, Macs or tablets and used on any smartphone. Work from home, in the office or on the move. Customers can also use Office through a web browser. Or, if they can t get online, use Office applications offline to back up later, with the full Office software. The best bits at a glance Office 365 gives businesses secure, cloud-based access to documents, , contacts and shared calendars. Quick, easy, simple to set up Always the latest version, updated automatically No upfront investment required Work wherever, whenever. (Internet needed for optimum use). Helps keep businesses looking professional Makes collaborative working easier Works across multiple devices Safe and secure. How it works You ll get the most up-to-date Office applications on demand and easy-access, on any internet-connected device. So the latest software, business-grade , diary management, document sharing, HD video-conferencing and instant messaging are all yours. All with no hidden costs. Who s it for? Anybody who owns, manages or works in a small or medium-sized business. Whether you re a sole trader or part of a company with up to 2000 employees, you can benefit from the wide range of Office applications and O2 connectivity. What is the cloud? The cloud is a virtual server, hosted remotely and accessed through the internet. Because all your software and documents are in the cloud, you can access your files from anything with internet connection. And that s not all. The cloud has huge capacity, so you can efficiently store files, s, calendars and more, that you can t fit, or don t want on your mobile, tablet, PC or Mac. 6 Pre-Qualifying Questions to Ask 1. What version of Office and Operating System are you currently using? 2. What is your current system? Exchange or POP3? 3. How many users are in your organisation, and how much data is sent? 4. Do you have an server or is it hosted? 5. Is this a project you are considering in the next 6 months and is there a budget? 6. Have you ever considered how cloud services could save you money, increase productivity and improve security? Technical Presales Hotline For presales enquiries to assist with qualification and product knowledge, call Supporting Documentation Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

33 32 O2 OFFICE 365 Q2 OFFERS 1 MONTH OFFICE 365 SUBSCRIPTION FOR FREE CONTINUED FROM Q This offer is only open to new Office 365 customers who purchase another O2 service (e.g. mobile contract, broadband, Wifi dongle etc). PROFESSIONAL SERVICES OFFER CONTINUED FROM Q All new Office 365 customers are eligible for this offer. Customers must purchase a minimum of 150 licences of E1 or E3 packages or Exchange Online, or any combination of these packages. Customers will have up to 12 months to use the deployment funds, provided they have ordered and connected the minimum seats by 30 June DOUBLE DATA WHEN YOU BUY OFFICE 365 AND 1GB ON & ON ON SMALL BUSINESS PREMIUM PACKAGE ONLY Customers taking the On & On 1GB tariff can enjoy O2 s double data offer (double data is not available on any other On & On price point). 1GB EXTRA DATA WHEN YOU BUY OFFICE 365 AND A BUSINESS VOICE SHARER TARIFF Extra data is available on all on sale voice sharer tariffs and is limited to 1GB Data Bolt On. 1GB extra data applied to each phone that takes Office 365 on the M, E1 or E3 packages. Available for all new, re-signing and existing mobile customers who take the eligible Office 365 licences. All eligible customers who benefit from the extra data offer will also get the 1 month free FOC Office 365 (on Small Business Premium and above and on standalone packages). Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

34 PARTNER SERVICES 33 6 Pre-Qualifying Questions to Ask 1 What version of Office and Operating 2 System are you currently using? What is your current system? Exchange or POP3? 3 4 How many users are in your organisation, and how much data is sent? Do you have an server or is it hosted? 5 6 Is this a project you are considering in the next 6 months and is there a budget? Have you ever considered how cloud services could save you money, increase productivity and improve security? Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

35 34 Key features and benefits With a simple monthly Office 365 subscription from O2, you ll have all the latest software and auto updates. The package includes Office, Exchange, Lync and SharePoint. What You Get Why It s Good For Business Office Office 365 Office Client (subject to package selected) Latest version of Word, Excel, PowerPoint, Outlook, Access, One Note, Publisher, and InfoPath updated automatically. Each license covers up to five devices (eg PC, Mac, tablet) and can be used from any Smartphone. So you can work from home, in the office or on-the-go. Web apps View, share and store documents, from any device connected to the web. Multiple users can edit the same document, at the same time. And everything s saved securely to the cloud. Exchange Large mailbox Save important s and task lists with up to 50GB storage per user. Send large attachments up to 25MB. Personalised domain name Use your own business name in your address. It s a great way to instantly look more professional. Premium anti-malware protection and anti-spam filtering Keep your data safe and protect against spam, viruses and cyber-attacks. Shared calendars and centralised contacts Store all your contacts in one place, and access and share. Virtually anytime, anywhere. Lync Multi-party HD video-conferencing Hold face-to-face meetings, wherever you and your teams are. Saving you time and travel costs. Online meetings, secure communications Set up and access online meetings in just a few clicks. Share desktops and access a virtual whiteboard too. Instant messaging (IM) Less formal and more responsive than an , instant messaging is the simple and quick way to connect Know your colleagues online status (presence) Indicators show when colleagues are available, busy, in a call, or away. Helping you plan meetings and calls. SharePoint Design, publish and update your company website with professionally designed and easy-to-use templates Increase your business profile with your own website, managed in-house, with no additional hosting fees. Share documents with customers and colleagues Invite customers to access files online, with a secure login so you can control who gets to see what. Online and offline access to your documents All files automatically backed up online, even those on your PC, so you ll never lose any documents. Central place to store and access documents. 10GB baseline storage and 500MB of storage per user Access from virtually anywhere. Work together on projects, share information and keep everything upto-date. SkyDrive SkyDrive Pro gives you 25GB of free secure cloud storage for your own files and documents You ve got access to everything on your SkyDrive, wherever you are. Securely store, sync and file your photos, documents, and all your other important files. Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

36 PARTNER SERVICES 35 Conversation Shapers Use with your customers as a way of introducing Office 365 into your conversation. Does your team need to share data? Do you work across different devices? From a laptop to your mobile or a tablet? Hassle-free data Do you have a challenge with different versions of being stored on different devices? Premium anti-malware protection and anti-spam filtering Do you back up your data? How often do you back up your data? Is it up-to-date and secure? Do you have a recovery plan if something goes wrong? Is your business prepared for every event? Think snow, ash cloud, Olympics? Would you still be able to work after a fire or theft? Do you feel at risk at all from cyber-attacks? Helping with daily tasks Do you send large files to colleagues, customers or suppliers? Improving your business Image How important is it for your business to have a professional appearance to suppliers, partners and customers? How do customers find you? Have you got a company website and domain name? Keeping up-to-date with technology Is it important to your business and the way you appear to others to be current in the technology you use? How old are your servers? Do you currently pay staff to administer these servers? Could your staff be more productive in other areas if they didn t have to look after servers and updates: such as voice over IP, web site development, internal and customer portal development, etc? What software runs on your servers? When was it last updated? Are you running the latest version of Microsoft Office? Do you all have the same version or do you have issues with running different versions? Are you aware that there is a new version of Office available for a small monthly fee that can be easily bundled with your data/voice plan? What are your plans to upgrade from Windows XP when Microsoft end support for it in April 2014? How much do you pay for each of your staff to get set up? How much will you pay for your next new starter or to purchase a new server and software? Would it help your business to move your next Microsoft Office upgrade from capex to opex? Would it help your team to work together more easily if they could access the latest enterprise class tools? Working flexibly Is it important for you to share information, such as diaries, contacts or documents? If someone s away unexpectedly, how easy is it to pick up their schedule or let their contacts know? Have you ever suddenly needed to pick up work or contact a colleague or customer urgently, but didn t have the information you needed to hand? Would it help you to be able to stream full Microsoft Office to any PC in a web browser? How could it improve your efficiency to carry around your entire office in your pocket? Do you have more than one office? How many of the people you work with regularly spend at least some time travelling or working outside the office? How much travel time and cost could you save by using HD Video Conferencing for meetings? Would it help your team to be able to work wherever they are, on whatever device they have to-hand? Would it help if you could show, or work on your latest documents, while you re with your customers? How often do you bring your teams together? Would you like to bring your team together more frequently for less cost? Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time

37 36 Processing 3 Pieces of information you need to obtain: Pre-qualifying questions Purchase order Order form 6 Simple steps to process your order: Engage with prospect clients and ask pre-qualifying questions Contact 365 helpdesk Obtain Purchase Order and complete credit check form Submit credit check Complete order form Submit to Chess Partner Services 5 Benefits in selling for your business: Increase your commission Retain control of your customers Lock out competition from your customer base Increase your sales productivity Enhance your business value Talking Shop Chess Partner Services, August 2014 Prices and information are subject to change at any time