FREE BROADBAND OPTUS REWARDS YOUR BUSINESS WITH OUR $89 BUSINESS TIMELESS PLAN. MAY 2012 optusbusiness.com.au

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1 Your guide to all things business FREE BROADBAND OPTUS REWARDS YOUR BUSINESS WITH OUR 89 BUSINESS TIMELESS PLAN SEE PAGE 8 FOR DETAILS > SAY yes TO UNLIMITED STANDARD NATIONAL SMS Check out our hot Business offer on Samsung Galaxy II for May See page 7 > ENJOY OPTUS FASTEST MOBILE BROADBAND With Priority Advantage and Web Acceleration See page 14 MAY 2012 optusbusiness.com.au /12

2 P OPTUS PTUS BOOK_GALAXY XY NOTE_BIZ

3 WELCOME 3 WHY OPTUS WORKS BEST FOR BUSINESS > Earn 1 Qantas Frequent Flyer point for every dollar you spend on eligible Small and Medium Business Services > Coverage that reaches over 97% of the Australian population # > Optus My Account for Business+ helps you manage costs 24/7 > The latest smartphones on great value plans > Optus OfficeApps Mobile Security keeps the data on your compatible smartphone safe BUSINESS SMARTPHONES BUSINESS MOBILE PLANS BUSINESS PLAN EXTRAS BROADBAND PLANS workingwith YOU We welcome your feedback At Optus we are always striving to improve our service quality, so new customers who receive an order confirmation will now be asked to complete a brief survey about their in-store experience. on all your business needs We got in touch with the Optus team and the response was quick and the service thorough. Optus sent in a team to evaluate our needs and to find an optimised solution that would best suit our business. Martin Lane, Publishing Director, Focal Attractions WE WELCOME YOUR FEEDBACK At Optus we are always striving to improve our service quality, so new customers who receive an order confirmation will now be asked to complete a brief survey about their in-store experience ṇ e. > Visit an Optus store > Call > Go to optusbusiness.com.au > Watch youtube.com/optusbusiness The important bits: ~ Earning Qantas Frequent Flyer Points Optus Small and Medium Business (SMB) account holders or their nominees will earn one Qantas Frequent Flyer point per dollar spent on eligible Optus SMB accounts when they pay their Optus invoice. You must be a Qantas Frequent Flyer member and an Optus Rewards member and link your memberships to earn points. Points are only earned once payment is made for eligible Optus services through a validated Optus account which has been added to your Optus Rewards membership. For full Terms and Conditions, visit optus.com.au/points Optus Administration Pty Ltd ABN #Coverage Area: Optus 3G dual band is part of the Optus Network and refers to our UTMS2100MHz/900MHz coverage. 3G services available throughout the Optus Network with compatible 3G dual band handset subject to network availability. See optus.com.au/coverage for details. +Optus My Account for Business: Accessing this service may count towards your usage data.

4 THE BENEFITS of Android for Business BUSINESS SMARTPHONES 4 HTC ONE X 0 1 upfront on the BUSINESS 60COMPLETE PLAN 24 months = 1, GB Included Mobile Data^ to use within Australia Run multiple applications simultaneously whilst seamlessly switching between them Google Maps with turn-by-turn navigation, and full corporate exchange > Android TM Ice Cream Sandwich > 4.7-inch super LCD display > 1.5GHz quad-core processor > 8MP camera > Up to 32GB internal memory Customisable home screen with widgets and applications including Facebook, Twitter and MySpace Built-in web browser providing PC-like experience with Flash support 450,000 applications available in Google Play (formerly Android Market) Use voice actions for calling, texting and navigation (on Android 2.2 onwards). All handsets featured are 3G dual band and run on the Optus Network #. See page for further information SAMSUNG GALAXY NOTE 5 1 monthly handset repayment on the 60PLAN BUSINESS COMPLETE 24 months = 1, GB Included Mobile Data^ to use within Australia > Android TM Gingerbread > 5.3-inch Super AMOLED display > 1.4GHz dual-core processor > 8MP camera with 1080p video recording and playback PHONE AND TABLET IN ONE DEVICE MY OPTUS community Let us know what you think of our products and services, as well as ways we can better serve your business. After all, My Optus Community is an online forum built for you our loyal business customers. So join the conversation and visit community.optus.com.au/business today. BIZ GROUP CALL* Biz Group Call lets you initiate a conference call with up to 5 other callers at the one time from your mobile handset. What s more, each member of the Biz Group Call can add a further 5 callers each.

5 BUSINESS SMARTPHONES 5 SAMSUNG GALAXY S II 0 1 upfront on the BUSINESS 35COMPLETE S PLAN 24 months = MB Included Mobile Data^ to use within Australia > Android Gingerbread > 4.3-inch Super AMOLED Plus capacitive touch screen > 1.2GHz dual-core processor > 8MP camera > MS Exchange support SONY XPERIA S 0 1 upfront on the BUSINESS 50COMPLETE S PLAN 24 months = 1, GB Included Mobile Data^ to use within Australia > Android Gingerbread > 4.3-inch display screen > 1.5GHz dual-core processor > 12MP camera > Up to 32GB internal memory DUST AND WATER RESISTANT SAMSUNG X COVER 0 1 upfront on the BUSINESS 35COMPLETE S PLAN 24 months = MB Included Mobile Data^ to use within Australia > Android Gingerbread > Full touch anti-scratch 3.65-inch screen > Built-in torchlight > Voice guided navigation > Durable ruggedised phone Get even more value in May with Unlimited Standard National SMS on the 35 and 50 Business Complete S Plans. Offer ends 31 May See page 10 for more details. The important bits: 1. Early cancellation fees apply.^mobile Internet Data Value can be used within Australia to access services on Optus Zoo and browsing the internet from your mobile. Included data value does not include premium services such as international roaming. Excess usage charges of 0.50 per MB or part thereof applies for the 35 Business Complete S plan, 0.25 per MB or part thereof applies for the 50 Business Complete S and 60 and 80 Business Complete plans. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused data allowance cannot be rolled over. *Biz Group Call is a network feature available to all Optus mobile customers. To use Biz Group Call, you must have a compatible handset that supports Call Waiting. Not available to Optus Satellite handset customers. Apple iphone customers must have ios 4.2 or greater to enable Group Call functionality on iphone handsets. Standard call charges apply to the service initiating each call that is added to the Group Call. No subscription or additional surcharges apply. Customers who do not wish to have Group Calls activated may deactivate the feature and must also have Call Waiting deactivated. Unlimited Standard National SMS offer only applies to Standard National personal and Business SMS to Australian mobiles (excluding Pivotel), within Australia. It excludes international SMS, premium SMS, and Instant Messaging (IM). # Coverage Area Optus 3G dual band is part of the Optus Network and refers to our UTMS2100MHz/900MHz coverage. 3G services available throughout the Optus Network with compatible 3G dual band handset subject to network availability. See optus.com.au/coverage for details. All plans and offers are subject to the Optus Mobile Fair Go policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as of 1st May 2012.

6 THE BENEFITS of Windows Phone for Business BUSINESS SMARTPHONES NOKIA LUMIA upfront on the BUSINESS 60COMPLETE PLAN 6 24 months = 1, GB Included Mobile Data^ to use within Australia Live Tiles Receive live updates from people and applications on your home screen while online People Hub Facebook, Twitter, and LinkedIn feeds combined with chat and SMS messages to create one conversation thread > Windows Phone 7.5 > 3.7-inch touch display > 16GB internal memory > 8MP camera with HD video Microsoft Office View, edit and sync Word, PowerPoint and Excel documents with MS Office pre-installed Outlook Mobile Manage and view s, tasks and calendars on the go Marketplace Get your hands on the best apps from Australia and around the world. NOKIA LUMIA upfront on the 35 BUSINESS COMPLETE S PLAN 24 months = MB Included Mobile Data^ to use within Australia > Windows Phone 7.5 > 3.7-inch touch display > 8GB internal memory > 5MP camera All handsets featured are 3G dual band and run on the Optus Network #. See page for further information The important bits: 1. Early cancellation fees apply. ^Mobile Internet Data Value can be used within Australia to access services on Optus Zoo and browsing the internet from your mobile. Included data value does not include premium services such as international roaming. Excess usage charges of 0.50 per MB or part thereof applies for the 35 Business Complete S plan, 0.25 per MB or part thereof applies for the 50 Business Complete S and 60 and 80 Business Complete plans. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused data allowance cannot be rolled over. # Coverage Area Optus 3G dual band is part of the Optus Network and refers to our UTMS2100MHz/900MHz coverage. 3G services available throughout the Optus Network with compatible 3G dual band handset subject to network availability. See optus.com.au/coverage for details. All plans and offers are subject to the Optus Mobile Fair Go policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as of 1st May 2012.

7 LIMITED TIME OFFER: Ends 31 May Equip your Business with the Samsung Galaxy S II plus Unlimited Standard National SMS 2. 0^ upfront on the 351 Business s Complete S Plan. 200 Min total cost 840 over 24 months. Samsung Galaxy S II INCLUDED CALL AND MMS VALUE 3 200MB INCLUDED DATA 4 UNLIMITED STANDARD NATIONAL SMS 2 UNLIMITED VOIC DEPOSIT, DIVERSIONS AND RETRIEVAL 5 ALL WITHIN AUSTRALIA (EXCLUDING PIVOTEL) Ask us about this great offer, plus other great ways we can enable your business to get the edge. Yes, it s possible. Terms and Conditions: ^Cancellation fees apply. 1. Offer is valid until 31 May Business Complete S plan is available to new and existing eligible Small or Medium Business (SMB) customers as defined by Optus who pass the Optus credit assessment. 2. Unlimited standard national SMS offer only applies to standard national SMS sent and received within Australia (excluding Pivotel). It excludes international SMS, premium SMS, group and SMS. 3. Business Complete Plan Included Calls and MMS Value can be used in Australia on standard national; MMS, voice and video calls to Australian fixed lines and Australian mobiles (excludes Pivotel), national diversions, calls to 13/1300 and 1800 numbers. Excludes all other calls and message types. If you exceed your plan s included value in any one billing period, standard rates of your plan will apply. 4. Mobile Internet Data Value can be used within Australia to access services on Optus Zoo and browsing the internet from your mobile. Included data value does not include premium services such as international roaming. Excess usage charges of 0.50 per MB or part thereof. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused data allowance cannot be rolled over. 5. Unlimited Voic offer applies to Voic deposits, diversions and retrievals within Australia. All plans and offers: Are subject to the Optus Mobile Fair Go policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements. Information correct as at 1 May SingTel Optus Pty Ltd ABN

8 FREE * 50GB naked business broadband with the 89 Business Timeless mobile plan. 8 We know broadband is important to small business, that s why when you sign up to the 89 Business Timeless mobile plan we give it to you for FREE. BUSINESS TIMELESS PLAN months= 2,136 per month UNLIMITED 2 STANDARD NATIONAL CALLS AND SMS TO MOBILES AND FIXED LINES (EXCLUDES PIVOTEL) + + 2GB INCLUDED DATA 3 TO USE ON YOUR MOBILE HANDSET ALL FOR USE WITHIN AUSTRALIA UNLIMITED 2 VOIC And don t forget these great extras, at no extra cost. FREE^ navigation with Optus Go Places within Australia Never miss your favourite TV shows with Optus TV Now # 45 mins. FREE storage Backup and share with Optus Smart Safe 2GB FREE storage See pages 12, 13 and 15 for these and more business value extras. ^Available on compatible handsets with GPS capability and 3G dual band coverage on the Optus Network. No data charges apply to use Optus Go Places app within Australia. # Coverage is limited to the following ACMA TV broadcast regions: Sydney, Melbourne, Brisbane, Adelaide and Perth. For individual and personal use only. Mobile backup capability not available on selected handsets. Speak with our in-store Business Specialists for more details. The important bits: 89 Business Timeless Plans: 1. Early cancellation fees apply. 2. Unlimited Call, Text and Voic Value: includes unlimited standard national SMS and MMS, voice and video calls, national diversions to Australian fixed lines and Australian mobiles (excludes Pivotel) and Voic deposits and retrievals within Australia. Excludes all other call and message types 3. Mobile Internet Data Value: Excess usage charges of 0.10 per MB or part thereof. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused data allowance cannot be rolled over. *Free 50GB Broadband: To be eligible for this offer customer must be serviceable for Optus DSL Direct. For technical and commercial reasons Optus services are not available to all premises, in all areas or in NT and TAS. If you exceed your data allowance, the service will be speed limited to 256kbps until the end of your billing month. No cancellation fee applies if you cancel your broadband service within the minimum term of your Business Timeless plan. If you change to an alternative broadband plan or an alternative mobile plan during your agreement you will no longer be eligible for the free 50GB broadband plan. If you cancel your mobile plan, you will no longer be eligible for the free 50GB broadband offer and we will move you to the closest alternative of our current standard broadband plans unless you choose to cancel. All accounts must be at the same service address to be eligible for the bundle rewards. Data usage will be counted in megabytes (MB) and includes both uploads and downloads. Data allowance includes 50GB. General: only available for new or eligible existing Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. For the first month, you will only pay part of the minimum spend and you will also receive only part of the included value. For technical and commercial reasons not all offers may be available to all customers. All plans and offers: Are subject to the Optus Mobile Fair Go policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as at 1st May SingTel Optus Pty Ltd ABN

9 > BUSINESS BYO PLANS BRING YOUR OWN AND SAVE BUSINESS MOBILE PLANS 9 Our Business BYO plans offer you great value for bringing your handset to Optus with generous call, text and data inclusions. Plus receive a BYO Bonus depending on the rate plan selected! BUSINESS BYO PLANS 49 BUSINESS COMPLETE BYO 89 BUSINESS TIMELESS BYO 99 BUSINESS TIMELESS BYO MIN TOTAL COST OVER 12 MONTHS ,068 or 828 with BYO Bonus 1,188 or 948 with BYO Bonus MONTHLY ACCESS FEE (after monthly account credit) (after monthly account credit) BYO BONUS 2 (FOR THE FIRST 12 MONTHS) 150 Additional call and text value PLUS UNLIMITED standard national SMS/MMS to Australian Mobiles (Excluding Pivotel) 20 monthly account credit 20 monthly account credit INCLUDED DATA TO USE IN AUSTRALIA 3 1.5GB OR for BlackBerry + 500MB included mobile data with UNLIMITED BlackBerry BIS and internet browsing 4 (Excludes video streaming) 3GB OR for BlackBerry + 1GB included mobile data with UNLIMITED BlackBerry BIS and internet browsing 4 (Excludes video streaming) 5GB OR for BlackBerry + 2GB included mobile data with UNLIMITED BlackBerry BIS and internet browsing 4 (Excludes video streaming) INCLUDED CALL AND TEXT VALUE TO USE IN AUSTRALIA > Standard national SMS and MMS > Voice and video calls to Australian fixed lines and Australian mobiles (Excludes Pivotel) > International SMS > 13/1300 calls UNLIMITED > Standard national SMS and MMS > Voice and video calls to Australian fixed lines and Australian mobiles (Excludes Pivotel) > Voic deposit and retrievals UNLIMITED > Standard national SMS and MMS > Voice and video calls to Australian fixed lines and Australian mobiles (Excludes Pivotel) > Voic deposit and retrievals > 13/1300 calls INCLUDED INTERNATIONAL CALL VALUE IN AUSTRALIA UNLIMITED MOBILE ACCESS WITHIN AUSTRALIA TO 7 UNLIMITED VOIC 8 DEPOSITS AND RETRIEVAL WITHIN AUSTRALIA RECEIVE ONE QANTAS FREQUENT FLYER POINT FOR EVERY DOLLAR SPENT ~ The important bits: 1. Cancellation fees apply. Business Complete and Business Timeless BYO plans only available for new and existing eligible Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and bring their own mobile phone or purchase a mobile phone from Optus. BYO plans available on a 12-month term only. 2. BYO Bonus: 49 Business Complete BYO plan; Eligible customers will receive 150 additional call and text value plus unlimited standard national SMS/MMS to Australian mobiles (excluding Pivotel). 89 and 99 Business Timeless BYO plan; Eligible customers will receive a 20 credit each month. BYO Bonus ends at the completion of 12 month term or a rateplan change to another plan is actioned. Customers must recontract for another 12 month term to continue receiving the BYO Bonus. 3. Mobile Internet Data Value can be used within Australia to access services on Optus Zoo and browsing the internet from your mobile. Included data value does not include premium services such as international roaming. If you elect to take an eligible Business Mobile Broadband (BMB) service on selected Business BMB plan, the plan s included mobile data value can be shared (not applicable on Business Complete S and Business Complete Plans). Excess usage charges of 0.50 per MB or part thereof applies for the 35 Business Complete S plan, 0.25 per MB or part thereof applies for the 50 Business Complete S and 60 and 80 Business Complete plans, and 0.10 per MB or part thereof applies for the Business Complete BYO, Business Timeless BYO and 89,99 and 129 Business Timeless plans. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused data allowance cannot be rolled over. 4. UNLIMITED BlackBerry BIS and internet browsing includes webmail (POP3/IMAP4) and web browsing accessed through the BlackBerry Browser. Additional data charges may apply for modem tethering, video streaming (YouTube), Optus Zoo browsing, international roaming and the use of some third party applications that require mobile internet data. Customers must have a BlackBerry or BlackBerry Connect handset to access this service. Unlimited BlackBerry BIS is subject to the Optus Mobile Fair Go policy. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited used by permission. 5. Included Call and Text Value can be used in Australia on standard national: SMS and MMS, voice and video calls to Australian fixed lines and Australian mobiles (excluding Pivotel), national diversion, calls to 13/1300 and 1800 numbers (not applicable on 89 Business Timeless BYO plan) and international SMS to digital mobiles (not applicable on 89 and 99 Business Timeless BYO plans). Excludes all other call and message types. Normal charges apply for those calls and services that are not part of the unlimited value (89 and 99 Business Timeless BYO plans) or if you exceed your plans included call and text value in any one billing period (49 Business Complete BYO plan). 6. Included International Call Value includes international voice calls, SMS, and MMS, made and sent within Australia. Excludes all other usage types including international roaming and data used while roaming. Any unused portion of the international value expires at the end of each bill cycle. Standard yes Business international rates apply for usage over the included international value. 7. Unlimited mobile access to Facebook, Twitter, LinkedIn, Myspace, ebay and Foursquare: Only available within Australian only and requires compatible handset. Use of these services is separate and does not count towards your included Mobile Internet Data. Excludes links to external websites, social media, SMS or other alert services set up by you. Cannot be used with your Business Mobile Broadband device. Unreasonable use is excluded. 8. Unlimited Voic offer applies to Voic deposits and retrievals within Australia. Diversion charges may still apply. ~ Earning Qantas Frequent Flyer Points Optus Small and Medium Business (SMB) account holders or their nominees will earn one Qantas Frequent Flyer point per dollar spent on eligible Optus SMB accounts when they pay their Optus invoice. You must be a Qantas Frequent Flyer member, an Optus Rewards member and link your memberships to earn points. Points are only earned once payment is made for eligible Optus services through a validated Optus account which has been added to your Optus Rewards membership. For full Terms and Conditions, visit optus.com.au/points Optus Administration Pty Ltd ABN

10 BUSINESS MOBILE PLANS 10 > BUSINESS PLANS SMART VALUE ON PHONE AND DATA Our range of business mobile plans offer great value and added rewards like earning one Qantas Frequent Flyer point for every dollar spent ~. BUSINESS PLAN BUSINESS COMPLETE S PLANS THESE PLANS ONLY AVAILABLE UNTIL 31 MAY 2012 BUSINESS COMPLETE PLANS MINIMUM TOTAL COST OVER 12/24 MONTHS 1 420/ /1, /1, /1, MB 1GB 1.5GB 2GB INCLUDED DATA 2 Also for BlackBerry enjoy UNLIMITED BlackBerry BIS and internet browsing 3 (Excludes video streaming) DATA SHARING ENABLED BETWEEN ELIGIBLE BUSINESS MOBILE AND BMB PLANS 2 UNLIMITED MOBILE ACCESS TO 5 INCLUDED CALL AND TEXT UNLIMITED VOICE CALLS TO MOBILES ON THE SAME ACCOUNT NUMBER 8 UNLIMITED OPTUS TO OPTUS MOBILE VOICE CALLS 9 UNLIMITED STANDARD NATIONAL SMS TO MOBILES 10 UNLIMITED VOIC DEPOSIT AND RETRIEVAL 11 INCLUDED INTERNATIONAL CALL VALUE 12 ALL TO USE WITHIN AUSTRALIA See page for further information and call rates The important bits: 1. Cancellation fees apply. 2. Mobile Internet Data Value can be used within Australia to access services on Optus Zoo and browsing the internet from your mobile. Included data value does not include premium services such as international roaming. If you elect to take an eligible Business Mobile Broadband (BMB) service on selected Business BMB plan, the plan s included mobile data value can be shared (not applicable on Business Complete S and Business Complete Plans). Excess usage charges of 0.50 per MB or part thereof applies for the 35 Business Complete S plan, 0.25 per MB or part thereof applies for the 50 Business Complete S and 60 and 80 Business Complete plans, and 0.10 per MB or part thereof applies for the Business Complete BYO, Business Timeless BYO and 89,99 and 129 Business Timeless plans. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused data allowance cannot be rolled over. 3. UNLIMITED BlackBerry BIS and internet browsing includes webmail (POP3/IMAP4) and web browsing accessed through the BlackBerry Browser. Additional data charges may apply for modem tethering, video streaming (YouTube), Optus Zoo browsing, international roaming and the use of some third party applications that require mobile internet data. Customers must have a BlackBerry or BlackBerry Connect handset to access this service. Unlimited BlackBerry BIS is subject to the Optus Mobile Fair Go policy. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited used by permission. 4. Unlimited Mobile Internet Data Value on the 129 Business Timeless can be used within Australia to access services on Optus Zoo and izoo and browsing the internet from your mobile ONLY. Unlimited Mobile Internet Data cannot be shared with the Business BMB service or be used as mobile for tethering (using your mobile as a modem). 5. Unlimited mobile access within Australia to Facebook, Twitter, LinkedIn, Myspace, ebay and Foursquare: Only available within Australia only and requires compatible handset. Use of these services is separate and does not count towards your included Mobile Internet Data. Excludes links to external websites, social media, SMS or other alert services set up by you. Cannot be used with your Business Mobile Broadband device. Unreasonable use is excluded. The call and data features available to you will vary depending on the handset you use. 6. Business Complete S and Business Complete Plan Included Calls and Text Value can be used in Australia on standard national; SMS and MMS, voice calls to Australian fixed lines and Australian mobiles (excludes

11 BUSINESS MOBILE PLANS 11 UPGRADE YOUR HANDSET EVERY YEAR^ ON THIS PLAN WHEN YOU RECONTRACT FOR 24 MONTHS BUSINESS TIMELESS PLANS VALUE PACKED EXTRAS 1,068/2,136 1,188/2,376 1,548/3,096 2GB OR for BlackBerry + 750MB included mobile data with UNLIMITED BlackBerry BIS and internet browsing 3 (Excludes video streaming) 5GB OR for BlackBerry + 2GB included mobile data with UNLIMITED BlackBerry BIS and internet browsing 3 (Excludes video streaming) UNLIMITED 4 (from your handset only) PLUS 10GB (to be shared with Optional Mobile Broadband) OR for BlackBerry + 2GB included mobile data with UNLIMITED BlackBerry BIS and internet browsing 3 (Excludes video streaming) Biz Voice to Text OfficeApps Mobile Security UNLIMITED 7 standard national: > Calls to Australian fixed lines > Voice and video calls, SMS and MMS to Australian mobiles (Excludes pivotel) UNLIMITED 7 standard national: > Calls to Australian fixed lines > Voice and video calls, SMS and MMS to Australian mobiles (Excludes pivotel) > 13/1300/1800 calls Optus TV Now 180 ALL TO USE WITHIN AUSTRALIA Optus Go Places See pages 12, 13 and 15 for more details Pivotel), national diversions, calls to 13/1300 and 1800 numbers. Excludes all other calls, including video calls, and message types. If you exceed your plan s included value in any one billing period, standard rates of your plan will apply 7. Business Timeless Plan Included Call and Text Value: includes unlimited standard national SMS and MMS, voice and video calls, national diversions to Australian fixed lines and Australian mobiles (excluding Pivotel), 13/1300/1800 calls (not applicable on 89 Business Timeless Plan) and Voic deposits and retrievals within Australia. Excludes all other call and message types. Normal charges apply for those calls and services that are not part of the unlimited value. 8. Unlimited Voice Calls to Mobiles on Same Account number applies to standard national voice calls, made within Australia, to other Optus Mobile services on the same customer account number. 9. Unlimited Optus To Optus Mobile Calls Within Australia: Applies to standard national voice calls only to other Optus digital Mobile Services, within Australia. 10. Unlimited standard national SMS offer only applies to standard national personal and business SMS to Australian mobiles (excluding Pivotel), within Australia. It excludes international SMS, premium SMS, and Instant Messaging (IM). 11. Unlimited Voic offer: applies to Voic diversions, deposits and retrievals within Australia. Diversion charges may still apply. 12. Included International Call Value includes international voice calls, SMS, and MMS, made and sent within Australia. Excludes all other usage types including international roaming and data used while roaming. Any unused portion of the international value expires at the end of each bill cycle. Standard yes Business international rates apply for usage over the included international value. ^129 Upgrade Rules: From 1st May 2011, customers who commit to a new 129 Business Timeless plan on a 24-month minimum term are able to upgrade onto a new 24-month term with handset after completing 12 months of their 24-month minimum term. Service must be billing onto a mobile plan with a minimum commitment of 129 per month for the previous consecutive 12 months. Service must have completed at least month 12 of their 24-month minimum term. Service must commit to a new 24-month minimum term on a rate plan with a minimum commitment of 129 per month. Subject to availability and other factors not all handsets may be available for 0 upfront at time of recontracting. Please refer to sales staff for more information. Full terms and conditions see optus.com.au/standardagreements All plans and offers: Are subject to the Optus Mobile Fair Go policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as at 1st May SingTel Optus Pty Ltd ABN

12 BUSINESS PLAN EXTRAS 12 > DIGITAL BUSINESS TOOLS BACKUP, SECURE AND PROTECT OPTUS OFFICEAPPS BACKUP 1 Providing fast and effective backup for your data across a range of devices ~, the Optus OfficeApps Backup solution helps keep your business running smoothly and is a great alternative to your external hard drive. > Centralised management using Optus OfficeApps portal > Un-metered usage of backup over Optus Mobile and Optus Business Mobile Broadband within the Optus coverage area > Backup up to 5 compatible devices per user > Automatic backup for PC, Mac and mobile (primary hard drive only*). MONTHLY ACCESS FEE 10 FIRST MONTH FREE ACCESS NUMBER OF USERS Up to 5 users Up to 10 users Up to 20 users ADD EXTRA USERS N/A 6 per user per month 6 per user per month TOTAL BACKUP ALLOWANCE FOR HARD DRIVE^ (TO USE ACROSS YOUR ACCOUNT) 20GB UNLIMITED* UNLIMITED* ~Backup capability not available on all handsets or PCs. Ask in-store about your particular device. ^Backing up from your computer will count toward your data limit. * Excludes external hard drives and partition drives, and selected file types for mobile and tablet devices depending on the operating system. OPTUS SMART SAFE 2 Great for sole traders. Store your business documents from your Optus smartphone or computer ~, and then access them anywhere, anytime via the web. 2GB 20GB 300GB FREE with all Optus Mobile Plans^ 5.99 per month per month ~Backup capability not available on all handsets or PCs. Ask in-store about your particular device. ^Backing up from your computer will count toward your data limit. OPTUS OFFICEAPPS MOBILE SECURITY 3 For just 5 per month, you can keep the valuable data stored on your compatible smartphone or tablet protected from theft and virus attacks with Optus OfficeApps Mobile Security, powered by F-Secure, it also includes set-up and orientation for the business administrator. 1 month FREE + access for new subscribers. The important bits: 1. Optus OfficeApps Backup: Only available for new or eligible existing Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Before using and accessing OfficeApps Backup, customers must enter into separate agreements, and accept the terms contained in those agreements, for: i. OfficeApps Support Desktop Client End User Licence Agreement; ii. The F-Secure End User License Agreement. The OfficeApps Backup plans are account level month to month plans. Included data usage from an Optus Mobile or a Business Mobile Broadband service to the Backup plans: Only available in Australia and requires all the services to be on the same account. Use of the Backup service does not count towards your included data if using an eligible Optus Mobile or Optus Business Mobile Broadband plan with the required equipment. Services not included: The OfficeApps Backup plans can only be used for backing up primary drives on PCs and Macs and exclude all other external hard drives and partition drives. The plans also exclude selected file types for mobile and tablet devices depending on the operating system. Not all files are compatible with OfficeApps Backup. Customers should check file compatibility before purchasing a Backup plan. The Backup plan requires a broadband and or 3G/HSPA internet connection to work. The Backup plan does not include a broadband or 3G/HSPA internet connection, you must arrange this with Optus or another provider before connecting to this service. Web viewing for mobile backup files is not available. Required Equipment: To access the Backup service you must have one of the following operating systems Windows 7 32-bit and 64-bit: all editions, Windows Vista 32- bit and 64-bit: all editions, all Service Packs, Windows XP 32-bit: Home, Professional: Service Pack 3 or newer, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion. For mobile backup service must have a 3G enabled device with SMS capability with one of the following operating systems Android and above 2.0, Symbian S60 3rd edition FP2, S60 5th edition, Symbian^3. Optus reserves the rights to update the list of compatible devices at any time. Specials: Customers signing up for the OfficeApps 20GB up to 5 users Backup plan are eligible for 1 month FREE access offer. The monthly charge of 10 will be credited to the customer s account in the fi r s tm o n t h.general: On cancelling the OfficeApps Backup plan you will lose all your backup data permanently. All plans and offers are subject to the Optus Acceptable Use Policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements 2. Optus Smart Safe : Mobile backup functionality not available for all Optus smartphones, please visit optussmartsafe.optus.com.au/compatibility for details. Backing up from your PC will count towards your data limit. Data will not count towards your monthly data allocation where your installation and/or use is through the Optus Prepaid or Post-Paid Mobile Network. Use of Optus Smart Safe will count towards your monthly data allocation where your installation and/or use is through the Optus Fixed Broadband (ADSL or Cable) Network. 2GB FREE Plan for Optus Smart Safe may be withdrawn at any time. 3. Optus OfficeApps Mobile Security: Only available for new or eligible existing Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Customers must accept the terms for: i. OfficeApps Support Desktop Client End User Licence Agreement; ii. The F-Secure End User License Agreement. The OfficeApps Mobile Security is available on a month to month plan. Minimum Total Cost: The OfficeApps Mobile Security plan is 5 per month. Use of the Mobile Security Service may count towards your included data depending on your existing eligible mobile or mobile broadband plan. Included data usage from an Optus Mobile or a Business Mobile Broadband service to the Mobile Security plan: Only available in Australia and requires all the services to be on the same account. Use of the Mobile Security service does not count towards your included data if using an eligible Optus Mobile or Optus Business Mobile Broadband plan with the required equipment. Services not included: The Mobile Security plan requires a broadband and or 3G/HSPA internet connection to work. The Mobile Security plan does not include a broadband or 3G/HSPA internet connection, you must arrange this with Optus or another provider before connecting to this service. Required Equipment: To access the Mobile Security service you must have a 3G enabled device with SMS capability and with one of the following operating systems Android 1.6, 2.0, 2.1, 2.2, 2.3, , 3.2, (excludes Android 4.0 Ice Cream Sandwich) Symbian S60 3rd, Symbian S60 5th edition, Symbian ^3; Windows Mobile 6 Standard or Windows Mobile 6 Professional. Firewall feature of the plan not available on devices using the Android operating system. Optus reserves the right to update the list of compatible devices at any time. Before the installation of the Mobile Security application you should perform a backup of your important files on your device. + Specials: Customers signing up for the OfficeApps Mobile Security plan will

13 > EXTRA SERVICES FOR YOUR BUSINESS BOOSTING EFFICIENCY AND PRODUCTIVITY 13 BUSINESS PLAN EXTRAS BIZ VOICE TO TEXT 4 OR MMS 5 Receive Voic messages the way you want them. Biz Voice to Text, 6.99 per month. Biz Voice to MMS, 4.99 per month. First 30 days FREE 6 access for new subscribers. MOBILE INSURANCE 7 For 8.99 per month our standard Mobile Insurance plan covers replacement if your phone is lost, stolen or damaged within Australia, or upgrade to our Smart Insurance for per month and be covered internationally. If considering Optus Mobile Insurance please review the Product Disclosure Statement (PDS) which is available upon request. First month subcription FREE for new subscribers. INTERNATIONAL VALUE PACKS 8 Business International Value Packs are ideal if you need to call, text or MMS internationally from within Australia. MONTHLY ACCESS INCLUDED VALUE Up to 40 Up to 100 Up to 180 OPTUS GO PLACES 9 FOR BUSINESS Get to your next appointment faster with turn-by-turn navigation, plus directions to parking, ATMs, petrol stations and more with Optus Go Places. Choose a restaurant for your next business lunch, and make a booking directly. You can even purchase e-vouchers that provide discounts of up to 20% off the total bill (up to 25 incl. GST). For more information, visit optus.com.au/goplaces receive 1 month FREE access. The monthly charge of 5 will be credited to the customer s account in the first month. 4. Biz Voice to Text is a service that converts spoken Voic messages into text and sends the message to the subscriber s handset as an SMS. 5. Biz Voice to MMS is a service that converts spoken Voic messages into a.wav file and then sends the message to the subscriber s handset as an MMS. Charges: Biz Voice to Text is charged at 6.99 per month and Biz Voice to MMS is charged 4.99 per month for unlimited Biz Voice to Text/Biz Voice to MMS message conversions. Standard national Voic charges will apply if you elect to dial into your Voic box via 321 to listen to stored messages. International roaming charges will also apply if you dial into your Voic box from your mobile handset when roaming overseas. Biz Voice to Text and Biz Voice to MMS billing is synchronised with your current mobile billing cycle. If you elect to cancel your subscription before the end of your mobile billing period, you will be refunded any unused portion of the monthly subscription fee on your subsequent bill days FREE access: As a special introductory offer for all new Biz Voice to Text and Biz Voice to MMS customers subscribing for the very first time will receive their first 30 days access FREE of charge. Standard Voic retrieval charges may still apply, dependant on your chosen rate plan, if you decide to dial into your Voic to listen to stored messages. At the expiry of the initial 30 days, billing of the standard monthly access fee of 6.99 per month for Unlimited Biz Voice to Text or 4.99 per month for unlimited Biz Voice to MMS message conversions will commence. The initial 30 days FREE access promotion is available only once per customer and Optus reserves the right to withdraw or modify this offer at any time without notice. 7. Mobile Insurance is issued by Optus Insurance services Pty Ltd ABN Ask Optus for a PDS to see if Optus Mobile Insurance is right for you. Additional charges are payable if a claim is made within the first 3 months of insurance cover and for second and subsequent claims in any 12-month period, excess amounts apply for repair and replacement. Excess amounts are higher for selected smartphones including Apple iphones, smartphones, eg. Apple iphones can only be insured on the Smart Insurance plan. For further details see optus.com.au/insurance Information correct as at 1st May Offer may be withdrawn or changed at anytime without notice. For full details, see optus.com.au/standardagreements SingTel Optus Pty Limited ABN Business International Value Packs (IVPs): Your chosen pack s Included value can be used on standard international calls and standard international SMS and MMS made or sent from Australia, using your Optus digital Mobile. Excludes video calls, international roaming, Pivotel and satellite calls, international premium calls, SMS and MMS. 35 flagfall applies per call. Charging increments vary depending on your applicable mobile rate plan. yes Business International call rates apply and may be updated at anytime. For current rates see optus.com.au/businessivp Your ordinary mobile plan rates apply to calls and messages not included in this offer. IVPs can be cancelled or changed to another IVP at any time. A limit of one change per month. If you cancel before the end of your billing period, any unused portion of the monthly subscription fee will be credited to your account. Any unused included value cannot be rolled over. General: Business International Packs are available to Small or Medium Business customers as defined by Optus on an eligible Optus Post-Paid mobile rate plan. Applies to standard personal and business use only and cannot be used for commercial purposes. For technical and commercial reasons, Business International Packs may not be available to all Optus customers. 9. Optus Go Places: Optus Go Places is only available for use by Optus Post-Paid Mobile customers with 3G dual/single band network coverage using a compatible handset or device. There are no data charges when used within Australia. Restaurant Bookings: If you do not receive a confirmation from Dimmi Pty Ltd at least 24 hours prior to your booking, you must contact the restaurant directly to confirm your booking. Purchase of enhanced features including entertainment vouchers and premium traffic features will be charged to your Post-Paid mobile account. No refunds will be given for any unused portion of enhanced feature packages. Entertainment vouchers give you 20% off the total bill (up to 25 including GST). Premium traffic features not available in all our areas. To use the app you must download and install it on your compatible mobile device and accept the End User Licence Agreement that is presented to you when you first launch the app. Optus Mobile Fair Go policy applies. For the most up-to-date information visit optus.com.au/optusgoplaces Optus Networks Pty Limited ABN and Optus Mobile Pty Ltd ABN All plans and offers are subject to the Optus Acceptable Use Policy. For technical and commercial reasons not all offers may be available to all customers. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as of 1st May 2012.

14 MOBILE BROADBAND 14 > TABLETS AND MODEMS FOR BUSINESS ON THE MOVE Optus Business Mobile Broadband is built for business. Be assured by our fastest mobile broadband service yet with Web Acceleration + and Priority Advantage. OPTUS PLATINUM USB MODEM (E367) per month Inc BMB 2GB plan 1 +5 device repayment Min. total cost = over 12 months INCLUDES 2GB DATA 2 TO USE WITHIN AUSTRALIA > Plug and play > Automatic firmware updates > External antenna included > HSPA+ compatible* OPTUS MINI WI-FI (E586) per month Inc BMB 5GB plan 1 +8 device repayment Min. total cost = over 12 months INCLUDES 5GB DATA 2 TO USE WITHIN AUSTRALIA > Up to five simultaneous connectionsns > Share one connection amongst your Wi-Fi devices > 4.5 hours battery > HSPA+ compatible* BUSINESS MOBILE BROADBAND PLANS MIN TOTAL COST OVER 12 MONTHS 1 (EXCL. DEVICE REPAYMENTS) DATA ALLOWANCE 2 WITHIN AUSTRALIA 2GB 5GB 10GB 15GB 20GB DATA SHARING ENABLED BETWEEN ELIGIBLE BMB AND BUSINESS MOBILE PLANS 2 EXCESS USAGE PER MB PLAN TERMS Available on Month-to-Month, 12 or 24 month contract NEED MORE THAN ONE BUSINESS MOBILE BROADBAND PLAN? Speak to our in-store business specialists on how you can save when you sign up to multiple Business Mobile Broadband Plans. DID YOU KNOW? BYO DEVICE^ Bring your own device on a Business Mobile Broadband Plan. For more information on Optus approved mobile broadband devices, visit optus.com.au/bmbbyo The important bits: 1. Early cancellation fees apply. 2. Data Value: Usage includes uploads and downloads. The plan s included data value can only be shared with an eligible Optus BMB shared plan or eligible Optus Business Mobile Plan (excluding Business Complete S and Business Complete plans) for use in Australia. To be eligible for this feature, you must have all eligible services on the same account and bill. International roaming usage and any voice calls are not included in your data limit, additional charges apply. Priority Advantage: The benefit of Priority Advantage is most significant where multiple customers are accessing the network, usually between 8am 9pm. Priority Advantage is available in Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, and Wollongong. For other areas please check optusbusiness.com.au/bmbcoverage + Web acceleration: is not available for non-http the Optus Network content (such as VPNs and HTTPs websites). Web acceleration is available for HTTP web pages popularly viewed by Business Mobile Broadband customers. Information correct as at 1st May *HSPA+ Compatibility: Many factors affect mobile broadband speeds including volume of network traffic, your device, location, software and source of your download and whether you have access to any HSPA+ sites. ^BYO Device: The service is only available for use with an Optus supplied SIM card and Optus supplied or Optus approved BYO mobile broadband data device. For a list of compatible devices, please refer to optus.com.au/bmbbyo For more details visit optus.com.au/standardagreements

15 15 OPTUS TV NOW * lets you record free-to-air TV from your compatible Optus 3G mobile. Optus TV Now is available to individual users for personal use. OPTUS TV NOW LETS YOU: > Record TV shows and play them back later on your compatible Optus 3G mobile or PC > Set and record your favourite series using the Series Record feature > Record and delete shows as many times as you like up to the limit of your Optus TV Now plan allowance > Flexible month-to-month contracts to suit your needs. Optus TV Now provides storage space in the cloud for all your free-to-air TV recordings so you won t need to take up storage space on your mobile or computer. You have 30 days from the time of the recording until the recording expires and is deleted. Plus no data charges are incurred when using Optus TV Now on your compatible 3G mobile when it s connected to the Optus Network (Wi-Fi usage will incur data usage charges). BASIC PLAN STANDARD PLAN PREMIUM PLAN FREE access to all eligible Optus 3G mobile customers^ 45 MINUTES re-usable recording space 6.99 per month 5 HOURS re-usable recording space 9.99 per month 20 HOURS re-usable recording space Only available in Sydney, Melbourne, Brisbane, Adelaide and Perth ACMA Broadcast regions. For a demonstration scan this code or visit * Optus TV Now: is available to Optus Small and Medium Business (SMB) customers for individual and personal use only. Commercial business use is strictly prohibited. Your home residential address must be within either the Sydney, Melbourne, Brisbane, Adelaide or Perth ACMA Broadcast regions. To use this service you must be an Optus Mobile subscriber with a compatible 3G video capable handset on an eligible Small or Medium Business mobile rate plan. Handsets which use a Windows 7 Mobile operating system are not currently compatible. Data usage when accessing TV Now on your mobile using the Optus 3G Mobile network will be zero-rated, except for Wi-Fi access and when accessing social media sites through the TV Now app. Data usage when accessing TV Now via a personal computer is not zero-rated. It is a breach of copyright to make a copy of a broadcast other than to record it for private and domestic use. Optus accepts no responsibility for copyright infringement. ^TV Now Standard Plan 45 Minutes FREE offer is available to all eligible SMB Mobile Customers who also elect to subscribe to TV Now. For full TV Now terms and conditions please refer to the Standard Form Of Agreement which is available at optus.com.au/standardagreements

16 > yes BUSINESS FUSION PLANS MERGE YOUR BROADBAND AND OFFICE PHONE FIXED BROADBAND 16 ACCESS FEE PER MONTH months = 1, BROADBAND months = 2, months = 2, months = 3,096 DATA INCLUDED 2 (Then speed limited to 256kbps) 120GB 500GB 500GB 1000GB MODEM INCLUDED Standard modem Wi-Fi modem 3 Wi-Fi modem 3 Wi-Fi modem 3 CONNECTION AND DELIVERY FEE* BUSINESS PHONE LINE RENTAL INCLUDED UNLIMITED 4^ LOCAL AND NATIONAL CALLS TO FIXED LINE UNLIMITED 4^ STANDARD NATIONAL CALLS TO OPTUS MOBILES IN AUSTRALIA (excl. Pivotel) UNLIMITED 4^ STANDARD NATIONAL CALLS TO NON-OPTUS MOBILES IN AUSTRALIA (excl. Pivotel) UNLIMITED 4^ VOIC DEPOSITS AND RETRIEVALS WITHIN AUSTRALIA *A 55 new number fee applies if you do not transfer your existing phone number to Optus. ^Optus Local and Long Distance Fair Go Policy Applies. > NAKED BUSINESS BROADBAND INTERNET PLAN WITH GREAT DATA ALLOWANCE ACCESS FEE PER MONTH months = 1,176 BROADBAND months = 1, months = 1, months = 2,136 GET THE 9.95 OPTUS MeTV MONTHLY FEE WAIVED WHEN YOU SIGN UP TO THE 109 OR 129 yes BUSINESS FUSION PLAN BEFORE 31 MAY months = 2,666.50/3, months = 2,856 DATA INCLUDED 6 (Then speed limited to 256kbps) 10GB 50GB 120GB 500GB 1000GB NO CONNECTION FEE* AND FREE Wi-Fi MODEM INCLUDED 7 FREE 15 MAILBOXES FREE OPTIONAL STATIC IP ADDRESS 8 *A 55 new number fee applies if you do not transfer your existing phone number to Optus. The important bits: yes Business Fusion: Plans available to credit approved business Optus Broadband and Office Phone customers who connect all relevant services in the same name and service address to the Optus Direct network for a minimum term of 24 months. Limit of one Optus yes Business Fusion plan per customer. For standard rates, refer to page Yes Business Fusion Plan Minimum Total Cost: includes relevant monthly access fee paid over 24 months with payment by direct debit. Cancellation fees apply. A 50 plan downgrade fee applies if you change to a lower yes Business Fusion plan at any time during your agreement period. A 2.20 per month fee applies if your account is not paid by direct debit. Optus Broadband and Office Phone services are not available to all businesses in all areas or in NT and TAS. 2. Yes Business Fusion Plan Data Allowances: Data usage includes uploads and downloads. If you exceed your data allowance your service will be speed limited to 256Kbps until the end of your billing month. 3. Yes Business Fusion Plan Wi-Fi modem: Available for new Optus Broadband customers only. If you move to a plan lower than 99 per month, or cancel your yes Business Fusion service within 3 months of commencing your minimum term, a 140 hardware fee applies. 4. Exclusions: Premium calls, 19XX calls, calls to Pivotel and satellite phones, calls made over another carrier s network, international calls, calls to national fixed or digital mobile services that then divert/switch or re-route overseas, Directory Assistance and Operator service calls plus other services such as Unlisted Number service. 5. Naked Business Plan Minimum total cost: over 24 months for customers paying by direct debit. Cancellation fees apply. 6. Naked Business Plan Monthly data: Allowance includes uploads and downloads. Exceeding your data allowance will result in the service being speed limited to 256kbps until the end of your billing month. 7. Naked Business Plan Wi-Fi modem available for new Optus Business Broadband customers only. If you connect on a 24-month plan and receive a free Wi-Fi modem and cancel your plan within 3 months of commencing your agreement, a 140 hardware fee applies. 8. One FREE Static IP address is provided per service. The IP address is not included by default and must be requested. yes Business Fusion and Optus MeTV Special Offer: Offer available to selected Small or Medium Business Optus customers signing up to either a yes Business Fusion 109 or yes Business Fusion 129 plan and Optus MeTV bundle between 15th January 2012 and 31 May 2012 for a minimum term of 24 months on the Optus ADSL2 network. Existing customers must be on or move to an eligible yes Business Fusion plan. Limit of one yes Business Fusion offer per customer account. You will be charged the 9.95 Optus MeTV monthly access fee from your first bill and will receive a corresponding monthly credit of 9.95 from your second or third bill. Minimum total cost on the yes Business Fusion 109/129 plan over 24 months with payment by direct debit, 0 connection fee (normally 79), 35 Optus MeTV set up fee and Optus MeTV delivery fee is 2, or 3, respectively. Cancellation fees apply. A 2.20 per month fee applies if your account is not paid by direct debit. Includes uploads and downloads. Information correct as at 1st May For full terms and conditions visit optus.com.au/standardagreements SingTel Optus Pty Limited ABN

17 EVERYTHING YOU NEED TO KNOW Small or Medium Business General Terms for All Offers: All prices quoted are GST inclusive. Your application is subject to an Optus credit assessment and acceptance. Offers only available to eligible, credit approved Optus Small or Medium Business customers as defined by Optus. Optus Prepaid, MobileSat, service provider customers, or corporate customers are not eligible. For technical and commercial reasons not all eligible customers will be able to be connected to all plans. Paper Invoice Fee: If you still choose to have a paper bill posted to you, you will be charged a paper invoice fee of If online billing is not available to you, we won t charge you the fee. Optus will advise you of the availability of online billing before any fee is charged. For further information please see optus.com.au/aboutmyaccount Credit Card Fee: If you use a credit, charge or debit card to pay your bill, a 1% fee (inc. GST ) will be charged. This payment processing fee will be shown on your Optus bill after the payment has been processed. Exemptions may apply. Single Bill: Optus may place one or more services that you have with us on a single bill. At point of sale you may choose to have all services billed individually. If you receive a single bill, afterwards it may not be possible to obtain individual bills for your services. All plans and offers are subject to the Optus Mobile Fair Go policy. For the part month, you will only pay part of the minimum spend and you will only receive part of the included plan value. Cancellation fees apply (please refer below). For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Coverage: Coverage area is handset dependant. Optus 3G dual refers to our UMTS2100MHz/900MHz coverage. 3G services available throughout the Optus Network with compatible 3G dual band handset, subject to network availability. See optus.com.au/coverage for details. Coverage area within the Optus Network is device dependant. 3G services are available to over 97% of the population with compatible 3G dual band devices. 3G services are available to 80% of the population with compatible 3G single band devices. See optus.com.au/coverage for details of 3G and 2G coverage. Mobile Data, Optus Zoo and MyZooNow: Optus Zoo activation time may take up to 24 hours. Optus will endeavour to provide current, accurate information but makes no guarantee regarding the timely delivery, currency, or accuracy of any information provided to you as part of the Optus Zoo Update service. Content may be suspended, changed, or terminated without notice. Optus is not responsible for third party content, and sites may be subject to change. Additional charges may apply to access and subscribe to third party content. Content is tailored for viewing on Optus 3G dual band and may not include all content and features of internet websites. Mobile data is supplied in accordance with the terms of the Standard Form of Agreement. You must comply with these terms including our Acceptable Use Policy and Mobile Fair Go policy when using the service. The service provides a connection to the internet via the Optus Mobile 3G/HSPA and digital networks. The service is only available to customers within the Optus 3G dual band or digital coverage area and is subject to network availability, refer to optus.com.au/coverage You need to have 3G dual band, compatible mobile phone which is provisioned with the required settings and SIM to activate data use. Handset Locking: Some handsets are locked to the Optus Network. Optus can only unlock handsets purchased from an Optus outlet within Australia. For Mobile Account customers only, who wish to use their handset on another network, please call Optus on Unlocking fee may apply. Handset Features: Certain features are only available to you if your handset is compatible with the service. Minimum total cost and termination fees for all Business Mobile plans: These plans are available as a month-to-month (except the 89 Business Timeless Plan, the 35 and 50 Business Complete S Premium Handset Plans, and 60 and 80 Business Complete Premium Handset Plans), 12-month or 24-month terms. The Minimum Total Cost for a 12 or 24-month plan is set out in the table below and does not include any handset costs or excess usage charges, which are additional. If you choose a 12 or 24-Month plan and your service is disconnected for any reason, or you switch carriers within the 12 or 24 months, or you choose a month-to-month plan and handset repayments, you will be required to pay the remaining amount on your handset, if any, plus the applicable Termination Fee if you are on a 12 or 24-month contract. 17 Plan Min. monthly spend Min. total Cost 12 months Min. total Cost 24 months 12-month termination fee 24-month termination fee 35 Business Complete S / iphone / iphone Business Complete S , / iphone / iphone 1, Business Complete , / iphone / iphone 1, Business Complete , / iphone / iphone 1, Business Timeless 89 1,068 2, / iphone / iphone 1, Business Timeless 99 1,188 2, / iphone / iphone 1, Business Timeless 129 1,548 3, / iphone / iphone 1,205 Plan Min. Monthly Spend Min. Total Cost 12 months Cancellation fee 12-month 49 Business Complete BYO Business Timeless BYO 89 or 69 with BYO Bonus 1,068 or 828 with BYO Bonus Business Timeless BYO 99 or 79 with BYO Bonus 1,188 or 948 with BYO Bonus 200 Business Complete and Business Complete S Rates Standard National Call Rate (per min.) Flagfall (per call) Standard National SMS (per message) Standard National MMS (per message) The Termination Fee is calculated in accordance with the following calculation: 12-Month: Plan Months 1 6, Months 7 9, Months 10 12, of Termination Fee 100%, 70%, 40%, 24-Month Plan: Months 1 12, Months 13 15, Months 16 18, Months 19 21, Months 22 24, % of Termination Fee 100%, 80%, 60%, 40%, 20%. Business Complete: only available for new or eligible existing Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Existing customers must demonstrate that over the three continuous months Business Complete and Business Complete S: only available for new or eligible existing Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Existing customers must demonstrate that over the three continuous months prior to applying, you had an average monthly spend equal to at least the monthly access fee of your chosen Business Complete plan. Included Call and Text Value can be used in Australia on, standard national SMS and MMS, voice calls to Australian fixed lines and Australian digital mobiles (excludes Pivotel), Voic retrieval and deposits, national diversions, calls to 13/1300 and 1800 numbers. Exclusions: standard national video calls, 124 YES (937), international voice including calls to fixed lines or digital mobiles that switch/divert or re-route overseas, international diversions, international video, international roaming, international SMS and MMS, international video calling, Optus Zoo browsing, Optus Zoo downloads, Content Pack (unless specified in promotions), mobile internet usage, TrueLocal usage, Directory Assistance, Surepage, premium calls, SMS and MMS, VOIP services and usage, and calls/sms/mms to Pivotel and satellite phones. 19XX services. If you exceed the `Included Call and Text Value in any one billing period, standard rates of your plan will apply. Unlimited voice calls to mobiles on same customer account number offer: applies to standard national voice calls, made within Australia and to other Optus Mobile services on the same customer account number. Subject to Optus Mobile Fair Go Policy. Unlimited Voic Applies to Voic deposits and retrievals made within Australia. Subject to Optus Mobile Fair Go Policy. Unlimited standard national SMS offer: applies to standard national SMS sent and received to Australian mobiles (excludes Pivotel) within Australia. Offer excludes international SMS, premium SMS, group and SMS. The Unlimited SMS offer only applies to standard personal and business use only. Subject to Optus Mobile Fair Go Policy. Unlimited Optus to Optus mobile voice Calls offer: applies to standard national voice calls only to other Optus digital mobiles, within Australia (not available on 35 and 50 Business Complete S plans). Business Timeless Plans: Only available for new or eligible existing small or medium business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Existing customers must demonstrate that over the three continuous months prior to applying, you had an average monthly spend equal to at least the monthly access fee of your chosen Business Timeless plan. Included call and text value (Unlimited value) includes unlimited standard national; SMS and MMS, voice and video calls to Australian fixed lines and Australian mobiles (excludes Pivotel), national diversions, Voic deposits and retrievals, and calls to 13/1300/1800 numbers (not applicable on the 89 Business Timeless plan), made within Australia. Optus Mobile Fair Go Policy applies. Exclusions: 124 YES (937), 13/1300/1800 numbers (only on the 89 Business Timeless plan), international voice and SMS, international video, international roaming and diversions, international MMS, international video calling, calls to satellite, TrueLocal usage, premium SMS and MMS, Optus Zoo and Optus izoo browsing, Optus Zoo and Optus izoo downloads, Content packs, mobile internet usage, 966*Zoo, Directory Assistance, VOIP services and usage, premium video, Operator Assistance, video conferencing and 19XX services. Normal charges apply for those calls and services that are not part of the unlimited value. Included international value: includes standard international voice calls, SMS and MMS, made within Australia. The international value excludes all other usage types including international roaming and data used while roaming. Any unused portion of the international value expires at the end of each bill cycle. Standard `yes Business International rates apply for usage over the included international value. See Appendix J of the Optus Standard Forms of Agreement for more information (available at optus.com.au/standardagreements). General Business Complete, Business Complete S and Business Timeless Offers: Included data to use in Australia options: Under the Business Complete and Business Complete S plans you will receive a set amount of included mobile internet data value. If you select a BlackBerry handset you can also select Unlimited BlackBerry BIS and internet browsing to be included as part of selected Business Complete or Business Complete S plan. Under the Business Timeless plans, you can choose either Included Mobile Internet Data Value OR unlimited BlackBerry BIS and internet browsing plus a set amount of included mobile internet data value, to use in Australia. Included mobile internet data value: consist of a set amount of included mobile internet data (as per your chosen rate plan) per month, which can be used in Australia to access services on Optus Zoo or Optus izoo, browsing the Internet from your mobile, as well as using your mobile as a modem. If you elect to take an eligible Business Mobile Broadband (BMB) service on selected Business BMB plan, the plan s included mobile internet data value can be shared (not applicable on the Business Complete and Business Complete S Plans). If you exceed your plans included monthly mobile internet data allowance, excess usage charges of 0.50 per MB or part thereof applies for the 35 Business Complete S plan, 0.25 per MB or part thereof applies for the 50 Business Complete S and, 60 and 80 Business Complete plans, and 0.10 per MB or part thereof applies for the Business Complete BYO, Business Timeless BYO and, 89, 99 and 129 Business Timeless plans. Data usage will be counted in kilobytes, where 1024KB = 1MB and includes both uploads and downloads. Any unused monthly Mobile Internet Data cannot be rolled over. Unlimited BlackBerry BIS and internet browsing plus Included Mobile Internet Data: includes webmail (POP3/IMAP4) and web browsing accessed through the BlackBerry Browser. Additional data charges may apply for modem tethering, video streaming (YouTube), Optus Zoo Browsing, International Roaming and the use of some 3rd party applications that require mobile internet data. Customers must have a BlackBerry or BlackBerry Connect handset to access this service. Unlimited BlackBerry BIS is subject to the OptusMobile Fair Go policy you will not be able to view your monthly usage prior to receiving your bill. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited used by permission. Unlimited mobile internet data value on the 129 Business Timeless can be used, within Australia, to access services on Optus Zoo and izoo and browsing the internet from your mobile ONLY. Unlimited mobile internet data cannot be shared with the Business BMB service or be used as a modem. Excluded from your included mobile internet data value: The included mobile internet data allowance cannot be shared with other Mobile and Business Mobile Broadband service/s (only applicable on the Business Complete and Business Complete S plans) or be used for voice and video calls, Voic , international SMS and MMS, premium and third party SMS and MMS and third party content purchases and subscription fees, 1300, 1800, 1900, Surepage, VPN data usage and data used while roaming internationally. If you access such services, you will be charged at prevailing rates. Unlimited mobile access within Australia to Facebook, Twitter, LinkedIn, Myspace, ebay and Foursquare: Only available within Australian and requires compatible handset. Use of these services is separate and does not count towards your included `mobile internet data. Cannot be used with your Optus Mobile Broadband (OMB) or Business Mobile Broadband (BMB) device/s and excludes external links, use of Facebook SMS or other social media alert services. These features are only available to you if your handset is compatible with the service. Optus Mobile Fair Go Policy applies. Myspace Mobile: Requires an existing Myspace account. Myspace and the Myspace logo are trademarks of Myspace Inc. Facebook is a registered trademark of Facebook, Inc. ebay and the ebay logo are trademarks of ebay Inc. Twitter and the Twitter logo are trademarks of Twitter Inc. LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn Corporation in the U.S. and/or other countries. All rights reserved. Unlimited access to LinkedIn not available when using BlackBerry OS7. Foursquare and the Foursquare logo are registered trademarks of Foursquare Labs, Inc. All rights reserved. MotoBlur Happenings: For selected Motorola handsets customers will receive unlimited use of these services within Australia which does not count towards your `mobile internet data value. These features are only available to you if your handset is compatible with the service. 129 Business Timeless upgrade rules: From May 1st 2011, customers who commit to a new 129 Business Timeless plan on a 24-month minimum term are able to upgrade onto a new 24-month term with handset after completing 12 months of their 24-month minimum term. Service must be billing onto a mobile plan with a minimum commitment of 129 per month for the previous consecutive 12 months. Service must have completed at least month 12 of their 24-month minimum term. Service must commit to a new 24-month minimum term on a rate plan with a minimum commitment of 129 per month. Subject to availability and other factors. Not all handsets may be available for 0 upfront at time of recontracting. Please refer to sales staff for more information. Full terms and conditions see optus.com.au/standardagreements yes Business Fusion Plans standard call rates: Fusion Plan Contract Term 24 Months Calls to non-optus Mobiles 37 per min (2.50 cap for 20 mins.) 37 per min (2.50 cap for 20 mins.) Unlimited 0 Connection Fee Calls to fixed lines Connection Fee Calls to Optus Mobiles in Australia Connection Fee Calls to non-optus Mobiles within Australia Connection Fee International Calls General Terms: Offer cannot be combined with other offers or rewards unless stated. For full terms and conditions for yes Business Fusion go to optus.com.au/standardagreements You can connect to the 129 yes Business Fusion offer on a monthly single bill. To obtain the yes Business Fusion offer, you must connect your Business Broadband and Business Phone services on the same account, at the same service address and using the same ABN/ACN/ARBN. Optus reserves the right to apply higher rental and local call rates if you cancel your LD service. 1. Unused data allowance is forfeited each month. If you exceed your plan s data limit, no excess usage will be charged. After your data allowance is reached in a month, you will be speed limited to 256Kbps until the end of your billing month. Usage is a combined total of all uploads and downloads. Actual speeds may vary as many factors affect speed such as internet traffic; speeds are based on network testing. A 55 New Number fee applies if you do not transfer your existing phone number to Optus. Not available with yes Business Rewards or OptusOne. 2. The Optus Local and Long Distance Fair Go policy applies see optus.com.au/standardagreements Unlimited value excludes international calls (included calls to national fixed or mobiles that divert/switch or re-route overseas), premium calls, calls to satellite phones, 19XX calls, directory assist, operator services calls, equipment charges and unlisted numbers. Calls to mobiles on networks in selected countries include calls to some international numbers, which are treated as mobile terminating calls and will be charged at the preselected per minute rate plus 30 /min surcharge plus call connection fee. Calls to mobiles are billed in blocks of 30-second increments. Standard rates apply to 1456 Override and Operator Services, plus a 41 connection fee. Normal call charges apply after the plan s included value is reached. 3. Optus reserves the right to quote for non-standard installations. If you move from the 129 yes Business Fusion plans to the 79 yes Business Fusion plan within three billing months of commencing this plan, you will incur a 140 hardware fee. You cannot access the Optus LD service if your access line has Telstra customer loop metering, the equipment connected to the access line restricts use of the service or you are on Lord Howe Island. The Local Access Direct service allows you to make/receive calls via our network from a phone located at premises. The service allows you access to a range of other telephone services, including a standard telephone number, a directory listing, provision of directory assistance and operator services and other call features. 4. Service is only available to customers whose premises are physically connected to our network. Not available at all locations or premises. Service installation may affect monitored services on your premises. You may only access the service using equip approved by the Australian Communications and Media Authority. If you do not own the premises you must obtain the owner s permission to use the service. In addition to your rights under the Small and Medium Business Terms at optus.com.au/sfoa, you may have certain rights and remedies under the CSG. See acma.gov.au There will be short-term disruption to your service on the day your service is switched over to Optus. For 15 minutes, you won t be able to make/receive any calls. If you decide to switch either your business phone or broadband away from Optus in future, you must switch both services otherwise the service remaining with Optus will be disconnected. If you disconnect your Local Access Direct service and transfer to another network, you may be required to take a new telephone number. Your new service provider may also require you to pay install charges to connect your service. If you have DSL or spectrum sharing services, these will be disconnected and your account finalised. Connecting additional services may not be possible due to technical and commercial reasons. If you require a non-standard connection or after install services, Optus will provide you with a list of qualified technicians who may be able to carry out this work for you. The charge will depend on what type of work is required. The Service is available in metropolitan and many regional areas in NSW, ACT, VIC, QLD, SA and WA however it is not available in NT or TAS. For technical and commercial reasons not all homes can be connected to the Service. 5. If either or both services are cancelled within the committed term (24 months) the customer will be charged a 300 pro rata early cancellation fee for the Optus Business. Naked DSL: Your Optus Naked DSL service will be delivered without a Local Access Direct Telephone service and does not allow for any traditional analogue or voice services, including telephone and any service that requires an analogue modem connection, such as monitored alarm, EFTPOS machine, fax, dial-up modem, pay TV modem, etc. If you require an analogue or voice service with a DSL service you must select an Optus Local Access Direct Telephone or IP Phone service as well as a Business DSL Direct plan. Speeds are based on network testing. If you exceed your monthly data allowance, access will be speed limited to 256kbps depending on your plan until the end of the billing month. Data usage will be counted in Megabytes (MB) and includes both uploads and downloads. To check

18 EVERYTHING YOU NEED TO KNOW for your system requirements and modem compatibility visit optus.com.au/smbdslsystem Naked Business Broadband Customer Service will only assist with connection to a single computer and modem. Connection to multiple computers or a LAN is permitted, but is your own responsibility and expense. A Free static IP is available by request on this plan. Optus Naked DSL is a broadband internet service and provides access to the Internet and related services. The service provides constant connection to the Internet. You consent to us contacting you in relation to the service by ing you at your primary address. We may also notify you of any changes on the Optus website or the Optus customer portal. We may elect to provide you with access to the service via an alternative access method. If we choose to change your method of access to the service we will notify you of any substantial changes to the service and changes to the terms and conditions on which we provide the service to you. We also modify aspects of the service and the delivery of the service to you. You must ensure that the software you use with the service is properly licensed. Subject to the agreement, you must not resell, share or otherwise distribute the service to a third party. We may monitor your account to ensure you are complying with the agreement. We will investigate misuse of the service. If we find that you have misused the service we may recover from you any costs of investigating the misuse and any compensation we are required to pay to another user as a result of your misuse. If you move premises and the service is available at your new address or the service is not available, but an alternate Optus Broadband Internet service is available, and you connect to either of the services at the new address, we will charge you a relocation fee and may charge you for non-standard installations, but will not charge you a cancellation fee. A new minimum term will commence. If you move premises before the end of the minimum term and you do not wish to continue receiving the service or an alternate Optus Broadband internet service is available at your new address, we will cancel the service and charge you a cancellation fee. You must give us at least 30 days notice of your new address. Your pricing plan may set out a maximum amount of data that you can use to download and upload at high speed in a billing month. Until Optus successfully installs your service, we cannot guarantee that Optus Naked DSL can be installed at your address. If you use a credit, charge or debit card to pay your bill, a 1.0% fee (inc GST) will be charged. A 2.20 per month fee will apply if account is not paid by direct debit. Paper invoice fee of 1.10 will apply if you elect to receive a paper invoice. Termination before the end of your contract will incur a 300 pro-rated cancellation fee. By signing up for Optus Naked DSL, you agree to be bound by our terms and conditions and Acceptable Use Policy; full copies will be provided at installation time. Optus Naked DSL service is supplied in accordance with the terms of the Optus Naked DSL Standard Form of Agreement and Acceptable Use Policy at optus.com.au/standardagreements Optus TV Now: is available to Optus Small and Medium Business (SMB) customers for individual and personal use only. Commercial business use is strictly prohibited. Your home residential address must be within either the Sydney, Melbourne, Brisbane, Adelaide or Perth ACMA Broadcast regions. To use this service you must be an Optus Mobile subscriber with a compatible 3G video capable handset on an eligible SMB mobile rate plan. Handsets which use a Windows 7 Mobile operating system are not currently compatible. Data usage when accessing TV Now on your mobile using the Optus 3G Mobile network will be zero-rated, except for Wi-Fi Access and when accessing social media sites through the TV Now app. Data usage when accessing TV Now via a Personal Computer is not Zero-rated. It is a breach of copyright to make a copy of a broadcast other than to record it for private and domestic use. Optus accepts no responsibility for copyright infringement. TV Now Standard Plan 45 Minutes FREE offer is available to all eligible SMB Mobile Customers who also elect to subscribe to TV Now. For full TV Now terms and conditions please refer to the Standard Form of Agreement which is available at optus.com.au/standardagreements Optus MeTV with fetch MeTV Base Package includes unlimited access to free-to-air digital television channels, access to movies in the Movie Box and access to selected free applications and games using a digital set top box. Monthly usage fee is 9.95 (excluding add-ons). Add-ons include: TV Packs, Interactive Services and Pay-per-View Movies and Programmes. The total minimum cost of the service over the minimum term of 24 months is , including a 35 up front fee and a delivery charge. If you cancel the service before the end of the minimum term we will charge you a cancellation fee of Eligibility: To be eligible for this service you must: be over 18, nominate an address in Australia (the service is not accessible outside Australia), have a linked Optus account, have an active fixed broadband internet connection with a download speed of at least 3Mbps, have a widescreen television, have access to free-to-air digital television services, and have a spare ethernet port on your broadband modem. Your linked Optus account may be an Optus Post-Paid Mobile account, an Optus DSL Account or a yes Business Fusion Account. If you wish to use the service on more than one TV, you must have an active subscription to the service for each TV and a set top box for each TV. You will need a separate linked Optus account for each set top box. Data usage: If you connect your Optus MeTV set-top box to a DSL broadband service, data usage generated by purchase and/or download of content will be zero-rated. Data usage generated by downloads and uploads associated with meta-data, User Interface components, images and graphics, YouTube on TV, Applications, EPG information and software updates will be charged and are not not zero-rated. This may result in your broadband service being throttled if you are very close to your data limit. If you connect your Optus MeTV set top box to a non-optus broadband service, data usage generated by purchase and/or download of content will be rated and you may incur normal download charges and/or excess usage charges depending on your broadband service provider and plan. Equipment: We will provide you with a set top box which you must return to us at the end of your subscription. If you damage it or do not return it, we will charge you a fee of We will provide you with other equipment necessary for connecting the set top box. You may purchase additional equipment from us if required. You are responsible for installation of the equipment. Optus Acceptable Use Policy applies. You agree that you may only use the recording functionality of the service for viewing programmes at your address at a more convenient time. Optus and fetch TV may use and disclose your personal information and information about your viewing habits in accordance with their respective privacy policies. For the most up-to-date information visit optus.com.au\metv Optus Vision Pty Limited ABN Business Extras Mobile Insurance: Is issued by Optus Insurance Services Pty Ltd ABN Ask Optus for a PDS to see if Optus Mobile Insurance is right for you. Additional charges are payable if a claim is made for the first 3 months of insurance cover and for second and subsequent claims in any 12-month period, excess amounts apply for repair and replacement. Excess amounts are higher for selected smartphones including Apple iphones. Smartphones, eg. Apple iphones can only be insured on the Smart Insurance plan. For further details see optus.com.au/insurance Biz Voice to Text Activation: Biz Voice to Text can be activated directly from your handset by texting the word ON to 7746 or through My Account, in-store or via Customer Care. Biz Voice to MMS can only be activated through MyAccount, in-store or via Customer Care. Cancellation: Biz Voice to Text can be cancelled or changed back to standard Voic at any time by texting the word OFF to 7746 or by selecting an alternative Voic delivery method online in MyAccount, In-store or via Customer Care. Biz Voice to MMS can be cancelled or changed back to standard Voic at any time by selecting an alternative Voic delivery method online in MyAccount, in-store or via Customer Care. Availability: This offer is available to Small and Medium Business (SMB) customers, as defined by Optus that subscribe to an eligible rate plan only. For commercial and technical reasons this service may not be available to all customers. Optus Mobile Fair Go policy applies. A maximum of 60 Post-Paid mobile Voic messages can be stored on the Optus network for up to 5 days. The last message will be presented first when dialling into your Voic . General: It may take up to 20 minutes for converted messages to be delivered successfully to your handset. Optus does not guarantee that all messages will be converted correctly. The Biz Voice to Text service is currently able to convert messages spoken in English only. Biz Voice to Text: If parts of a message cannot be converted they will be marked or omitted. In some instances, a third party agent might assist in the translation of individual words or small portions of the spoken message. If a message cannot be converted at all, a notification SMS with instructions on how to retrieve the Voic message will be sent to your handset via SMS. This can happen due to a spoken message not being in English, or because of poor diction, poor connection, and context or background noise. If the spoken message is too long to be converted into a maximum of three text messages, the text will be truncated and you will have to dial into your Voic to listen to the message to hear its entirety. Optus is not responsible for the content of any converted Voic messages and does not censor or filter converted messages. You must not use or permit either the Biz Voice to Text service or the Biz Voice to MMS to be used: i) to breach any laws, standards, content requirements or applicable codes of conduct, to infringe a third party s rights; or ii) to connect with any machine-to-machine or automated or commercial applications other than the conversion of Voic s received in a personal mailbox. Optus reserves the right to suspend, limit or disable the Biz Voice to Text service at any time if the service has been used in a way described above. Business International Packs: The Business International Pack 10, 20 and 30 provides 15, 40, 100 and 180 respectively worth of included value to be used on standard international calls and standard international SMS and MMS made or sent from Australia, using your Optus digital Mobile. Excludes video calls, international roaming, satellite calls and, International premium SMS and MMS. yes Business International call rates apply and may be updated at anytime. A 35 flagfall applies per call. Charging increments vary depending on your applicable mobile rate plan. For current rates see optus.com.au/businessivp Standard rates of your mobile plan apply to calls and messages not part of the included value of the applicable Business International Pack. Business International Packs can be cancelled or changed to another Business International Pack at any time. There is a limit of one change of plan per month. If you cancel this offer before the end of your billing period, any unused portion of the monthly subscription fee will be credited to your account. Any unused included value cannot be rolled over. Offer is only available to credit approved Small or Medium Business customers as defined by Optus and on eligible Small or Medium Business mobile plans. The offer only applies to standard personal and business calls, SMS and MMS only and cannot be used for commercial purposes. For technical and commercial purposes, this offer is not available to all customers. Offer may be withdrawn or changed at anytime without notice. For full details, see optus.com.au/standardagreements Digital Products Optus Smart Safe : Optus Smart Safe is provided to you under an agreement between you and F-Secure as follows. The terms and conditions upon which you may use Optus Smart Safe are set out in the End User License terms provided to you with the software and available here optussmartsafe.optuszoo.com.au/terms and the terms and conditions set out below. By clicking I have read and agree to the Terms and Conditions Optus Smart Safe is only available to eligible customers as defined by Optus connecting to the Optus Mobile Digital Service. MobileSat, service provider customers, or corporate customers are not eligible. For technical and commercial reasons not all eligible customers will be able to subscribe to Optus Smart Safe. Mobile backup functionality not available for all Optus smartphones please visit optussmartsafe.optus.com.au/compatibility for full list of compatible Optus smartphones. Data will not count towards your monthly data allocation where your installation and/or use is through the Optus Prepaid or Post-Paid Mobile Network. Use of Optus Smart Safe will count towards your monthly data allocation where your installation and/or use is through the Optus Fixed Broadband (ADSL or Cable) Network or whilst mobile roaming where by mobile roaming data charges apply. (a) The charge for Optus Smart Safe will commence once you agree to pay the charge on the Optus Member Services section of the Optus Portal. (b) The payment method of the charge is the same as that of your Optus Internet or Optus Mobile service. (c) The charge will not be pro-rated for the first month and, where you subscribe to the service mid-way through a billing cycle, you will be billed a full month of use as per the applicable rate set out in the Pricing Table. Pricing Table The product is provided as a month-to-month bolt-on to your service. Optus Smart Safe Product Storage Size Monthly Charge Super 300GB Premium 20GB 5.99 Basic Plan 2GB FREE 2GB FREE Plan for Optus Smart Safe may be withdrawn at anytime. OfficeApps Backup: Only available for new or eligible existing Small or Medium Business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Before using and accessing OfficeApps Backup, customers must enter into separate agreements, and accept the terms contained in those agreements, for: i. OfficeApps Support Desktop Client End User Licence Agreement; ii. The F-Secure End User License Agreement. The OfficeApps Backup plans are account level month to month plans. Included data usage from an Optus Mobile or a Business Mobile Broadband service to the Backup plans: Only available in Australia and requires all the services to be on the same account. Use of the Backup service does not count towards your included data if using an eligible Optus Mobile or Optus Business Mobile Broadband plan with the required equipment. Services not included: The OfficeApps Backup plans can only be used for backing up primary drives on PCs and Macs and exclude all other external hard drives and partition drives. The plans also excludes selected file types for mobile and tablet devices depending on the operating system. Not all files are compatible with OfficeApps Backup. Customers should check file compatibility before purchasing a Backup plan. The Backup plan requires a broadband and/or 3G/HSPA internet connection to work. The Backup plan does not include a broadband or 3G/HSPA internet connection, you must arrange this with Optus or another provider before connecting to this service. Web viewing for mobile backup files is not available. Required Equipment: To access the Backup service you must have one of the following operating systems Windows 7 32-bit and 64-bit: all editions, Windows Vista 32-bit and 64-bit: all editions, all Service Packs, Windows XP 32-bit: Home, Professional: Service Pack 3 or newer, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion. For mobile backup service must have a 3G enabled device with SMS capability with one of the following operating systems Android and above 2.0, Symbian S60 3rd edition FP2, S60 5th edition, Symbian^3. Optus reserves the rights to update the list of compatible devices at any time. Specials: Customers signing up for the OfficeApps 20 GB up to 5 users Backup plan are eligible for 1 month free access offer. The monthly charge of 10 will be credited to the customer s account in the first month. General: On cancelling the OfficeApps Backup plan you will lose all your backup data permanently. All plans and offers are subject to the Optus Acceptable Use Policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as at 1st May SingTel Optus Pty Ltd ABN Mobile Security: Only available for new or eligible existing small or medium business customers as defined by Optus who pass the Optus credit assessment and are accepted by Optus. Customers must accept the terms for: i. OfficeApps Support Desktop Client End User Licence Agreement; ii. The F-Secure End User License Agreement. The OfficeApps Mobile Security is available on a month to month plan. Minimum Total Cost: The OfficeApps Mobile Security plan is 5 per month. Use of the Mobile Security Service may count towards your included data depending on your existing eligible mobile or mobile broadband plan. Included data usage from an Optus Mobile or a Business Mobile Broadband service to the Mobile Security plan: Only available in Australia and requires all the services to be on the same account. Use of the Mobile Security service does not count towards your included data if using an eligible Optus Mobile or Optus Business Mobile Broadband plan with the required equipment. Services not included: The Mobile Security plan requires a broadband and or 3G/HSPA internet connection to work. The Mobile Security plan does not include a broadband or 3G/HSPA internet connection, you must arrange this with Optus or another provider before connecting to this service. Required Equipment: To access the Mobile Security service you must have a 3G enabled device with SMS capability and with one of the following operating systems: Android 1.6, 2.0, 2.1, 2.2, 2.3, , 3.2, Symbian S60 3rd, Symbian S60 5th edition, Symbian ^3; Windows Mobile 6 Standard or Windows Mobile 6 Professional. Firewall feature of the plan not available on devices using the Android operating system. Optus reserves the rights to update the list of compatible devices at any time. Before the installation of the Mobile Security application you should perform a backup of your important files on your device. Specials: Customers signing up for the OfficeApps Mobile Security plan will receive 1 months free access. The monthly charge of 5 will be credited to the customer s account in the first month. General: All plans and offers are subject to the Optus Acceptable Use Policy. For details of all your plans inclusions and exclusions see optus.com.au/standardagreements Information correct as at 1st May SingTel Optus Pty Ltd ABN Optus Mobile Broadband Plans General: The Optus Business Mobile Broadband service is supplied in accordance with the terms of the Optus Wireless Broadband Standard Form of Agreement. You must comply with these terms including our Acceptable Use Policy when using the service. They are available to new and recontracting customers. Min total cost over 12 months on the 2GB Optus BMB Plan is , on the 5GB Optus BMB Plan is , on the 10GB Optus BMB Plan is , on the 15GB Optus BMB Plan is , on the 20GB Optus BMB Plan is months on the 2GB Optus BMB Plan is , on the 5GB Optus BMB Plan is , on the 10GB Optus BMB Plan is , on the 15GB Optus BMB Plan is 1,318.80, on the 20GB Optus BMB Plan is 1, (plus equipment charges if applicable). Eligibility: All applications for the service are subject to Optus credit assessment, and acceptance. Coverage: Coverage area within the Optus Network is device dependant. 3G services are available to over 97% of the population with compatible 3G dual band devices. 3G services are available to 80% of the population with compatible 3G single band devices. Not available for sale in NT. See optus.com.au/bmbcoverage for details. The service is only available for use with an Optus supplied SIM card and Optus supplied or Optus approved BYO mobile broadband data device. For a list of devices, please refer to optus.com.au/bmbbyo If you choose to use an Optus supplied Mobile Broadband data device we may charge you an upfront fee and/or a monthly fee for that device for the term of the agreement. If you choose a 12 or 24 Month plan and your service is disconnected for any reason, or you switch carriers within the 12 or 24 month term contracts, or you choose a month to month plan and handset repayments, you will be required to pay the remaining amount on your handset, if any, plus the applicable Cancellation Fee outlined below. You should check the standard pricing plan for details of charges that will apply. If you choose to use your own mobile broadband data device (BYO) to access the service, the operation of the device, and any repairs to it, are your responsibility. You should not use the supplied SIM to access (and may not be able to access) other services such as voice calls, International voice calls, Voic , International SMS, premium and Third Party SMS, MMS, International MMS, 1330, If you are able to access such services, your use of such services will be charged at prevailing rates. Data Usage Allowance: Data usage will be counted in kilobytes, where 1024kb = 1MB and includes both uploads and downloads for use in Australia. Your pricing plan may set out a maximum amount of included data that you can use to download and upload in a billing month. If you exceed your plan s included monthly data allowance, additional excess usage will be charged at 0.10 per MB or part thereof. Any unused data allowance cannot be rolled over. Use of the Service: If the supplied SIM card is used in an alternate device (such as an Optus mobile phone) then such usage will count towards your plan s data allowance. Cancellation Fees 12 Month Plans FEE 2GB 5GB 10GB 15GB 20GB Months 0-6 Initial cancellation fee Months % Initial cancellation fee Months % Initial cancellation fee Month Plans FEE 2GB 5GB 10GB 15GB 20GB Months 0-12 Initial cancellation fee Months % Initial cancellation fee Months % Initial cancellation fee Months % Initial cancellation fee Months % Initial cancellation fee

19 EVERYTHING YOU NEED TO KNOW Data Sharing: If you elect to take a BMB service plan, the plan s included data value can only be shared with an applicable Optus SMB Mobile, or applicable Optus BMB plan. To be eligible for this feature, you must have all eligible services on the same account and bill. Bundle Discount: A discount of 10 per month off monthly your access fee will be credited to your account when the 2GB BMB Plan is bundled with an eligible Post-Paid Mobile rate plan on the same account. Speed: Many factors affect speeds such as your distance from the mobile tower, the capacity and load of the mobile tower, which bearer you are currently using (digital, 3G/HSPA), your hardware and software, the source of your download, and general internet traffic. The service is subject to network availability and is device dependent. Broadband speeds not available in digital-only coverage areas. Refer to optus.com.au/bmbcoverage for coverage and speed information. International roaming: International roaming is available by contacting us on For a complete list of destinations and roaming partners, visit optus.com.au/roamingpartners International data usage is not included in your pricing plan data allowance and additional charges apply and may be varied at any time. For complete product details and device requirements go to optusbusiness.com.au/mobile_broadband For more information, refer to optus.com.au/standardagreements Information correct as at 1st May 2012 SingTel Optus Pty Limited ABN Priority Advantage: Based on Optus Mobile Broadband customer network data captured between 8am and 9pm Mon-Fri for period 25 July to 12 August Data was limited to HTTP files that were greater than 3MB on services using a Huawei E1762 USB Modem. Many factors affect speeds such as your distance from the mobile tower, the capacity and load of the mobile tower, which bearer you are currently using, your hardware and software, the source of your download and general internet traffic. Web Acceleration: Web acceleration is not available for non-http content (such as VPNs and HTTPS websites). Web acceleration is available for HTTP web pages popularly viewed by Business Mobile Broadband customers. International roaming: International roaming is available by contacting us on For a complete list of destinations and roaming partners, visit optus.com.au/roamingpartners International data usage is not included in your pricing plan data allowance and additional charges apply and may be varied at any time. For complete product details and device requirements go to optus.com.au/businesswireless For more information, refer optus.com.au/standardagreements Information correct as at 1st May 2012 SingTel Optus Pty Limited ABN Optus Coverage Satisfaction Guarantee: Allows you to return your handset with 30 days of the activation and terminate your service if the coverage in your area is not satisfactory. If you cancel under CSG you must return all equipment including the mobile phone (and gift with purchase if applicable) in full working order with original packaging (including your Optus SIM card) within 14 days of notification to avoid equipment replacement charges being applied to your account. You will be responsible for the monthly access fee and any calls/texts/data you have used. You must provide proof of purchase to receive a refund. Any unused credit on your account (other than any unused credit that relates to the upfront payment on your device) will be forfeited. Available to new customers connecting to the Optus Network. Customers on Strathfield plans, corporate plans or recontracting are ineligible. Customers only eligible to take advantage of the CSG once during the promotional period. The CSG offer may expire or be withdrawn at any time. Customers with Satellite Services or the Optus Thuraya Satellite Service are excluded from the Customer Service Guarantee. For full details please go to optus.com.au/csg Optus Rewards Terms and Conditions Optus Rewards Optus Rewards allows you to earn Qantas Frequent Flyer program points ( points ) when you pay for certain products and services supplied by the Optus Group. Optus Rewards is administered by Optus Administration Pty Ltd ABN of 1 Lyon Park Road, Macquarie Park, NSW, 2113, Australia ( Optus, we and us ). There is no cost to join Optus Rewards. To earn points you will also need to be or become a Qantas Frequent Flyer program ( QFFP ) member. If you are not already a QFFP member, you can join without incurring a joining fee by completing the QFFP membership application form online at optus.com.au/points when you register for Optus Rewards, and by accepting the QFFP Terms and complying with all other QFFP joining and membership requirements. The Terms and Conditions that relate to your membership of Optus Rewards and earning points are set out below. Defined terms In these Terms and Conditions we use the following terms: Add means to add an Optus Account to your Optus Rewards membership to earn points. Added Optus Account(s) means Optus Personal Account(s) and/or Optus SMB Account(s) that have been added to your Optus Rewards membership. Award has the meaning given to it in the QFFP Terms. Award Flight has the meaning given to it in the QFFP Terms. Eligible Personal Products means Prepaid and Post-Paid mobile voice, mobile data, broadband, wireless broadband, fixed line, data packages and other bolt-on products, TV and resale products and services sold under the Optus brand in Australia, or such other products as Optus may advise from time to time in accordance with clause 0 in each case to the extent purchased through an Optus Personal Account, but excluding Ineligible Personal Products. Eligible Products means: (i) Eligible Personal Products; and (ii) Eligible SMB Products. Eligible SMB Products means Mobile Post-Paid and Mobile Broadband services with a 14 Digit account number, Office Phone on the Optus Direct Network (LAD), Business Broadband on the Optus Direct Network (DLSD), Business Naked Broadband on the Optus Direct Network and yes Business Fusion on the Optus Direct Network sold under the Optus brand in Australia, or such other products as Optus may advise from time to time in accordance with clause 0, in each case to the extent purchased through an Optus SMB Account, but excluding Ineligible SMB Products. Ineligible Personal Products means Mobile and Foxtel Satellite, any non Optus branded products purchased through a reseller of Optus, any products you obtain through a wholesale arrangement and such other products as Optus may advise from time to time in accordance with clause 0. Ineligible Products means (i) Ineligible Personal Products; and (ii) Ineligible SMB Products. Ineligible SMB Products means VoIP products, Optus Wireless Telephony / Optus Wireless Fusion, Telemetry, LAR / LD, RDSL, Dial-up internet, Access 13 / Access 1300, Broadband for Health Program Optus A, Calling Cards, Direct Line, Ethernet Access, Free Access 1800 / Global Free Access, Mobile Digital Data, MobileSat, Multi Line, NetAccess (Bundled / NetAccess Business DSL / NetAccess on ADSL / NetAccess Wideband ZL), NetAccess Subscription, OPI DirectPlus, Optus Business Broadband (OBBi) / Optus Business Broadband Subscription, Optus Business Internet Mail, Optus Evolve Internet / Optus Evolve IP VPN, other telephone services, Transparent LAN Service (TLS), Universal Free Access, Dialup Roaming, Domain Services, ISDN, NetAccess Dial Up, Group Dial Up, Satellite and Webhosting and such other products as Optus may advise from time to time in accordance with clause 0. Link means to associate your QFFP Account with your Optus Rewards membership to receive the points you earn through your Optus Rewards membership from Added Optus Account(s).Optus Account means an Optus Personal Account associated with an Eligible Personal Product or an Optus SMB Account associated with an Eligible SMB Product. Optus Group means Optus and its Related Bodies Corporate but only if the operations of such Related Bodies Corporate are based in Australia. To avoid doubt, Singapore Telecommunications Limited is not a Related Body Corporate of Optus for the purposes of this Agreement. Optus Personal Account means an account you hold with Optus on which you make a payment for an Eligible Personal Product purchased for personal, domestic or household use. Optus SMB Account means an account with Optus which Optus deems to be an SMB account where an ABN or ACN has been provided. Other Benefits are other promotions and special benefits which we may offer you from time to time. Optus Rewards means Optus Rewards. Points mean Qantas Frequent Flyer program points. Qantas means Qantas Airways Limited ABN QFFP means the Qantas Frequent Flyer Program. QFFP Account means your Qantas Frequent Flyer Program membership account. QFFP Terms means the Qantas Frequent Flyer Terms and Conditions. You can view the QFFP Terms at qantas.com.au/fflyer/dyn/program/terms Related Body Corporate has the same meaning as given to that term in the Corporations Act 2001 (Cth). SMB Nominee of an organisation which holds an Optus SMB Account means an Optus Rewards and QFFP member who is authorised by the organisation to become an SMB nominee and to whom the Optus SMB Account has been assigned to earn points from Optus through Optus Rewards. You means an Optus Rewards member that complies with the eligibility requirements set out in clause 0. Your eligibility to register to join Optus Rewards and earn points You are eligible to participate in, and earn points through Optus Rewards if you: are an individual (organisations cannot become Optus Rewards members); have Optus Account(s), or are the SMB Nominee for Optus SMB Account(s); register to become a member of Optus Rewards; are a member or become a member of the QFFP (to become a member see Becoming a member of the Qantas Frequent Flyer Program below); Link your QFFP Account to your Optus Rewards membership (see Linking your QFFP Account to your Optus Rewards membership below) which must be in the same name; Add one or more Optus Account(s) to your Optus Rewards membership (see Adding Optus Account(s) to your Optus Rewards membership below); and agree to these Terms and Conditions. When you register to join Optus Rewards you are deemed to agree to these Terms and Conditions, which will continue to apply to your Optus Rewards membership, as varied from time to time in accordance with clause 0. You warrant that all information that you supply to Optus or Qantas in relation to Optus Rewards and these Terms and Conditions is true, accurate and complete. The terms and conditions of each Eligible Product on which points are earned form part of these Terms and Conditions. Becoming a member of the Qantas Frequent Flyer Program (a) The QFFP is owned, operated and administered by Qantas. (b) Only individuals can become QFFP members. Organisations cannot become QFFP members. (c) If you are not already a QFFP member, you can join without incurring a joining fee by completing the QFFP membership application form online at optus.com.au/points when you register for Optus Rewards, and by accepting the QFFP Terms and complying with all other QFFP joining and membership requirements. (d) The terms and conditions that apply to your membership of the QFFP and the earning, retention and redemption of points by you are set out in the QFFP Terms. You can obtain a copy of the QFFP Terms at qantas.com.au/fflyer/dyn/program/terms Adding and removing Optus Account(s) to your Optus Rewards membership (a) You must Add Optus Account(s) in order to earn points for payments made on those Optus Account(s). (b) You must remove Optus Accounts in order to stop earning points. Contact Optus via the Contact Us page on optus.com.au (c) Unless you are an SMB Nominee: (i) you can only Add your Optus Account(s) to your Optus Rewards membership; and (ii) you cannot Add any other individual s or organisation s Optus Account(s) to your Optus Rewards membership. (d) If you are an SMB Nominee for an organisation s Optus SMB Account(s), you can Add that organisation s Optus SMB Account(s) to your Optus Rewards membership (see Becoming an SMB Nominee below). (e) All Optus Personal or SMB Accounts should be Added to your Optus Rewards membership at the time that you register for Optus Rewards. However, if you need to Add more accounts later, you should contact Optus via the Contact Us page on our website at optus.com.au Linking your QFFP Account to your Optus Rewards membership (a) To earn points through Optus Rewards on your Added Optus Account(s), you must first Link your QFFP Account to your Optus Rewards membership. (b) Once Linked, you can unlink your QFFP Account from your Optus Rewards membership at any time by contacting Optus via the Contact Us page on optus.com.au If you unlink your QFFP Account from your Optus Rewards membership you will not earn any further points under Optus Rewards. Becoming an SMB Nominee (a) An Optus SMB Account may be held by a sole trader or an organisation. Only individuals can join Optus Rewards and the QFFP and earn points. (b) If you hold an Optus SMB Account as a sole trader, only you can earn points on that account (see Adding Optus Account(s) to your Optus Rewards membership above). (c) Before you can earn points as SMB Nominee for payments made on an organisation s Optus SMB Account: (i) the organisation must nominate you as the sole SMB Nominee for the Optus SMB Account by contacting Optus. Refer to optusbusiness.com.au Contact Us page. And (ii) you must add the Optus SMB Account to your Optus Rewards membership. (d) As an SMB Nominee, you may Add more than one Optus SMB Account to your Optus Rewards membership.(e) Each Optus SMB Account held by an organisation may be Added to a different SMB Nominee s Optus Rewards membership. (f) There can only be one SMB Nominee per Optus SMB Account at any given time. (g) To remove or change an SMB Nominee, the authorised signatory of an organisation must contact Optus. Refer to optusbusiness.com.au Contact Us page. Earning points: (a) Subject to paragraphs (d)-(i), for Optus Personal Accounts: (i) you are eligible to earn 1 points for each dollar (including GST) that you pay on your Attached Optus Personal Account(s) in relation to an Eligible Personal Product after the date on which you Link your QFFP Account to your Optus Rewards Membership; and (ii) you will earn points when the payment of your Attached Optus Personal Account has been processed. Please allow up to 30 days after processing for your points to be credited to your QFFP Account. (b) Subject to paragraphs (d)-(i), for Optus SMB Accounts held by a sole trader: (i) you are eligible to earn 1 Point for each dollar (including GST) that you pay on your Attached Optus SMB Account(s) in relation to an Eligible SMB Product after the date on which you Link your QFFP Account to your Optus Rewards Membership; (ii) You will earn 1 additional Point for each dollar (including GST) you pay on your Attached Optus SMB Account(s) in relation to an Eligible SMB Product after the date on which you Link your QFFP Account to your Optus Rewards Membership; and (iii) you will earn points when the payment of your Attached Optus SMB Account has been processed. Please allow up to 30 days after processing for your points to be credited to your QFFP Account. (c) Subject to paragraphs(d)-(i), for Optus SMB Accounts held by an organisation (not including a sole trader): (i) as the SMB Nominee, you are eligible to earn 1 Point for each dollar (including GST) paid on Attached Optus SMB Account(s) in relation to an Eligible SMB Product after the date on which you Link your QFFP Account to your Optus Rewards Membership; (ii) As the SMB Nominee you will earn 1 additional Point for each dollar (including GST) paid on the applicable Attached Optus SMB Account(s) in relation to an Eligible SMB Product after the date on which you Link your QFFP Account to your Optus Rewards Membership; and (iii) as the SMB Nominee, you will earn points when the payment on the applicable Attached Optus SMB Account has been processed. Please allow up to 30 days after processing for your points to be credited to your QFFP Account. (d) The rate at which you earn points is determined by Optus and may change at any time. (e) points will be earned based on spend rounded down to the nearest dollar. (f) You will only earn points on an Optus Account if at the time the account is processed: (i) the account has been attached to your Optus Rewards Membership; (ii) your QFFP Account has been linked to your Optus Rewards Membership. (h) points will not be earned: (i) for payments that are not for Eligible Product(s); (ii) for payments on products or services not made through an Optus Account; (iii) for handsets or accessories purchased outright; (iv) on late or dishonour fees payable on your Optus Account due to late payment; (v) on payments made whilst your Optus Account has been assigned to an agent for the collection of debt; (vi) on fees payable for bill payments at an authorised payment outlet such as Australia Post; (vii) for paying for Ineligible Products; (viii) on payments that are refunded to you by Optus; and (ix) on over payments on amounts payable by a particular due date for Eligible Products. (i) We do not exchange points or Other Benefits for cash or gift-cards (see How to redeem points below for information on how to redeem your points through the QFFP). How to track your points You can check the points that you have earned from Optus and your total QFFP points balance at qantas.com/frequentflyer How to redeem points: Points earned from Optus can only be redeemed through Qantas (not Optus) in accordance with the QFFP Terms. To learn how you can redeem your points, your range of redemption options and to examine the QFFP Terms, please visit qantas.com/frequentflyer Reversing points: Optus may request Qantas to reverse (debit) any points that have been or are to be credited to a QFFP Account. This may be done where you have returned goods or been refunded for services under transactions on which you have earned points or where there are other grounds which we or Qantas consider reasonable to warrant a reversal. Bonus points: From time to time, Optus may offer you bonus points. Separate terms and conditions will apply to the offer of these bonus points (in addition to these terms and conditions) and will be made available on our website at optus.com.au at the time any offer is made. Other Benefits (a) You may qualify for Other Benefits. Separate terms and conditions will apply to the offer of these Other Benefits (in addition to these terms and conditions). (b) other benefits that we may offer you include exclusive offers. (c) If at any time you do not wish to receive other benefits, click the unsubscribe link on the , or follow the instructions in the SMS or MMS that you have received from us to unsubscribe from these other benefits. The Qantas Frequent Flyer Program (a) QFFP membership is determined by Qantas not Optus. Optus determines some matters, such as the Eligible Products, other qualifying requirements for earning points and the rate at which you earn points. QFFP membership, points (following them being credited to your QFFP Account) (including earning, crediting, redeeming and expiry of points), the number of points required to be redeemed for Awards and changes to the number of points required to be redeemed for Awards are all subject to the QFFP Terms. (b) The QFFP Terms apply to QFFP membership and include terms and conditions for earning points on Qantas and other airlines (and other non-airline partners), redeeming points for Awards, changes to the QFFP, cancellation of your QFFP membership and/or points, expiry of points and privacy related matters. Other terms and conditions for earning points from other of Qantas program partners, and for redemptions and Awards, may also apply. (c) Qantas may make decisions about the QFFP which may affect your earning and redemption of points and QFFP membership. (d) For the QFFP Terms and for detailed information about the QFFP, please see qantas.com/frequentflyer If you have not provided Optus and Qantas with your address you may not be able to access some of the benefits of the QFFP. (e) The QFFP Terms and the Conditions of Carriage and Fare Rules of the applicable airline apply to any air travel that you undertake as a result of your participation in the QFFP. (f) The number of seats available for Award Flight bookings under the QFFP is limited and some flights may not have Award Flight seats available. In addition, you will be required to pay any ticket levies, taxes and other airport related charges (including any applicable GST on those taxes and charges) which may be due on the redemption of points for Award Flights through the QFFP (even where no fare is payable for the applicable ticket), as well as any taxes, fees, levies and charges that are payable (including any applicable GST on those taxes and charges) on the redemption of points for other Awards. (g) Qantas may vary the QFFP terms and the Qantas Conditions of Carriage and Fare Rules and partner airlines may vary their equivalent conditions of carriage and fare rules from time to time. The current QFFP Terms and Qantas Conditions of Carriage and Fare Rules and partner airlines equivalent conditions of carriage and fare rules are those available at qantas.com/frequentflyer Claims and Complaints (a) If you notify us that your QFFP Account has not been appropriately credited with points to which you are entitled pursuant to these terms and conditions (a Claim ), then we will, within 30 business days after receiving your claim: (i) advise Qantas either: (A) that you are not entitled to points under these terms and conditions; or (B) that you are entitled to points under these terms and conditions, in which case Optus will then notify Qantas to credit your QFFP Account with those points. Please allow up to 30 days after the day you are notified of this decision for your points to be credited to your QFFP Account; and (i) notify you of our decision regarding your claim, and the reason for that decision. (b) If you have any queries or complaints regarding Optus Rewards, you should contact us via the Contact Us page of our website at optus.com.au (c) Qantas conducts a QFFP member service centre to answer QFFP members enquiries about the QFFP and points earning and redeeming under the QFFP. Queries relating to earning points through Optus Rewards should be directed to Optus via the Contact Us page on optus.com.au Where your query to Qantas is more appropriately dealt with by Optus, Qantas may refer your query to Optus. If your query is to Optus, we may refer it to Qantas where it relates to the QFFP. Taxation Implications (a) You are responsible and liable for any taxation implications relating to your participation in Optus Rewards and the QFFP. (b) Optus recommends you seek independent taxation advice in respect of the possible taxation and fringe benefits taxation consequences arising from your participation in Optus Rewards and the QFFP. Privacy and Consents (a) Optus respects your privacy. We collect, store and use your personal information in accordance with the Privacy Act 1988 (Cth) and all other applicable privacy laws. (b) It is a condition of Optus Rewards membership and your application to become an Optus Rewards member that you consent to: (i) Optus using your personal information to operate and provide you with membership benefits of Optus Rewards and the QFFP and to bring you Other Benefits from Optus; (ii) Optus using your personal information to assist in planning, developing and researching product and service offerings involving Optus. For example, we may: (a) seek your participation (on a purely voluntary basis) in advertising campaigns, launches, customer testimonials and focus groups; an (b) seek your feedback on Optus Rewards, Optus advertising campaigns and Optus product and service offerings. We have relationships with third parties to whom we make disclosures of your personal information in connection with such uses; Optus disclosing your personal information to those with whom we have service arrangements (these may include call centres, mailing houses and printers) and to those with whom we have alliance arrangements, where our disclosure is for the purpose of the above uses in clauses 0 and 0 to which you consent; (ii) Optus sending you marketing or promotional material. You may unsubscribe from any marketing or promotional material at any time that you do not wish to receive this material without affecting your rights under Optus Rewards; (iii) Optus disclosing your personal information (such as information relevant to your QFFP membership and any application you make for such membership, points and points-related activity) to Qantas. Qantas uses and disclosures of your personal information will be subject to the QFFP Terms and the Qantas Privacy Statement available at qantas.com, and clause 0 below; and (iv) Qantas and Optus exchanging personal information relating to your QFFP membership and Optus Rewards membership, including your name, address, date of birth, address and QFFP Account number, for the purposes of Optus providing you with points under Optus Rewards and Linking your QFFP membership to your Optus Rewards membership, and Qantas providing you with the benefits of the QFFP. (a) You may amend your personal information by contacting Optus via the Contact Us page on our website at optus.com.au No liability (a) subject to its obligations under law, in particular consumer guarantees in the Australian Consumer Law (and other similar consumer protections) that cannot be excluded, restricted or modified, Optus will incur no liability to you in relation to any loss, damage, costs or expenses suffered or incurred by you as a result of: (i) the suspension and/or termination of Optus Rewards; (ii) the ability or inability for Optus Rewards members to earn points; or (iii) the operation of the QFFP (including the redemption of points). (a) If you are a QFFP member you may be able to redeem your points for Awards under the QFFP. Optus is not the supplier to you of these Awards. The terms for supply of Awards are the QFFP Terms not these Terms and Conditions or any other Optus terms. Changes to these Terms and Conditions (a) Optus reserves the right to change, suspend or terminate these Terms and Conditions, Optus Rewards and any benefits under Optus Rewards at any time. (b) Optus will give you at least 30 days advance notice by SMS or (provided we have a valid mobile phone number or for you) or otherwise by posting on our website at optus.com.au/points of any such change to these Terms and Conditions, Optus Rewards or any benefits under Optus Rewards. (c) Where we change these Terms and Conditions, Optus Rewards or any benefits under Optus Rewards an updated copy of these Terms and Conditions will be available on our website at optus.com.au/points Members should regularly check optus.com.au/points for updates to the Terms and Conditions. All offers in magazine correct as of 1st May 2012 and ends 31st May 2012 unless specified otherwise or withdrawn earlier. SingTel Optus Pty Limited ABN