SOLUTION BRIEF June How do you capitalize on mobility opportunities in healthcare, both today and in the long term?

Transcription

1 SOLUTION BRIEF June 2014 How do you capitalize on mobility opportunities in healthcare, both today and in the long term?

2 SOLUTION BRIEF While bring your own device (BYOD) and physician texting are hot topics today, How do you capitalize on these are just the early ripples mobility opportunities in preceding a mammoth wave of healthcare, both today innovation set to hit the healthcare and in the long term? segment. CA Technologies offers complete mobility solutions that enable healthcare organizations to address their near-term demands and HIPAA mandates, while setting the foundation to fully capitalize on mobility s opportunities over the long term.

3 3 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com Executive Summary Challenge The challenges of mobility in healthcare are rapidly moving beyond just how to manage devices; 85% of hospitals already allow BYOD. Explosive growth in applications is also underway, with consumer spending on mobile health applications projected to reach $26 billion in a few years. Innovation in the mobility segment promises great opportunities for healthcare organizations, enabling improved employee productivity, enhanced patient outcomes and satisfaction, and accelerated time to market for new services. However, to capitalize on these opportunities, healthcare IT organizations will have to manage increased investments in mobility while contending with tight budgets. Opportunity To unleash the full potential of mobility, IT organizations need to develop a multi-year strategy that encompasses the spectrum of mobility: devices, applications, content and . With the Enterprise Mobility Management Suite, CA Technologies offers a set of solutions that address these four areas. Designed as an integrated solution, this suite features four modules that can be used independently and with third-party products. As a result, if you already have a mobile device management (MDM) solution, you can still utilize the modules for applications, content or . Benefits As a survey referenced below indicates, healthcare executives expect great things from their mobility initiatives. Anticipated benefits go beyond cost savings from BYOD programs, and include expanded service utilization, increased customer and patient satisfaction, and accelerated time to market for new applications and services. To realize these benefits, an organization should review their use cases and requirements over a multi-year period to formulate a mobility strategy. CA Technologies and its partners are committed to helping healthcare organizations achieve these benefits.

4 4 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com Challenge Mobility Fueling Explosive Growth, Fast Change In just a few years, smartphones became ubiquitous, not just for personal use, but as an increasingly integral part of how work in hospitals gets done. Now more than 60% of physicians use mobile devices at work on a daily basis, and 85% of hospitals allow BYOD 1. Moving forward, advances in wearable devices seem poised to bring further innovation into the healthcare segment. On the application side, growth has been equally remarkable. Now there are 20,000 healthcarerelated applications on the Apple itunes store alone. Telehealth and online wellness programs are just a few of the areas where significant advancements are occurring. All these innovations are fueling massive growth. By 2017, consumers could spend $26 billion on mobile health applications 2. Within hospitals, spending on mobile tools and initiatives is projected to exceed $49 billion in the next six years 3. Under Pressure: Mobility s Demands on Healthcare IT Figure A. Healthcare IT will be under significant pressure to capitalize on opportunities presented by mobility. 1 SearchHealthIT, Patient privacy: The BYOD risk in healthcare organizations, Anders Lofgren, July 16, 2013, CommunityBlog/patient-privacy-the-byod-risk-in-healthcare-organizations/ 2 Morgan Hunter Healthcare, Mobile Health Apps Projected to be a Multibillion Dollar Industry by 2017, October 18, 2013, healthcare-mobile-apps-multibillion-dollar-industry/ 3 FierceHealthIT, How will mhealth evolve in 2014, Dan Bowman, March 18, 2014,

5 5 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com Innovations in Mobility Hold Great Promise Among IT decision makers in the healthcare sector, there s clear consensus around the fact that mobility initiatives can deliver significant value. According to a study published by CA Technologies 4, about 80% have already seen or expect to see mobility initiatives deliver increased customer satisfaction, accelerated time to market for new applications and services, and increased employee productivity (see figure B). However, according to the same survey, only 21% of healthcare IT organizations have an enterprise mobility strategy, compared to 44% in other industries. This is expected to grow significantly, from 21% to 75% over the course of two years (see figure C). It is clear that mobility is a top driver and focus area for healthcare IT organizations. Figure B. Mobility Benefits in Healthcare What benefits have you seen or do you anticipate seeing from implementing mobility initiatives? Increase in customer satisfaction More customers using our software/services 28% 21% 51% 55% 79% 76% Increase in employee productivity 35% 49% 84% Acceleration in time-to-market for delivering new apps and services 21% 60% 80% Increase in employee retention or recruitment 33% 40% 72% Revenue increase from customer-facing mobility apps 18% 44% 60% Cost savings from BYOD programs 19% 41% 62% Already seen Anticipated to see 4 CA Technologies, TechInsights Report: Enterprise Mobility It s All About the Apps, November 2013,

6 6 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com Figure C. Adoption of Enterprise-wide Mobility Strategies in Healthcare Does your organization have a single, company-wide mobility strategy in place? 13% 13% 21% Yes Will have in 1 year Will have in 2 years Will have sometime >2 years 21% 31% Never will have The Challenge is to Balance Two Competing Forces While the potential can appear limitless, the reality for healthcare IT organizations today is they must balance the risks of two opposing forces: Business risk. If a healthcare organization can t take advantage of mobile innovation, others will. A failure to adapt and capitalize on the opportunities can put the organization at a competitive disadvantage. Plus, it will mean the business can t take advantage of opportunities to manage or reduce costs, improve services and all the other benefits that mobile technologies can provide. Compliance risk. If security policies and mechanisms can t be implemented that address the security risks that are introduced by mobile technologies, an organization can be exposed to costly breaches. Currently, HIPAA fines for breaches can be up to $1.5 million per incident 5, and that s on top of the brand damage, remediation time and expense, and disclosure costs that an organization incurs after a compromise. Budgets will Increase, Constraints Remain Surveyed decision makers indicate that, as they pursue their mobility initiatives, spending on mobility will account for an expanding share of IT budgets, increasing from 11 to 18% of IT spending (see figure D). At the same time, across the healthcare industry, there continues to be a focus on controlling administrative and medical costs. As a result, most IT organizations are facing flat or even decreasing budgets. This highlights the critical importance of developing effective mobility strategies and investment plans, while looking for overall efficiencies. 5 U.S. Department of Health and Human Services, New rule protects patient privacy, secures health information January 17, 2013

7 7 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com Figure D. Percent of Healthcare IT Budgets Spent on Mobility Now and in Three Years What percentage of company-wide IT budget is being spent on mobility projects this year and in three years time? Average % of IT spending on mobility today 11% Average % of IT spending on mobility in 3 years 18% 0% 5% 10% 15% 20% To capitalize on the opportunities presented by mobility while managing budgets, healthcare IT organizations need to implement a cohesive mobile strategy, and they need the technologies that support this strategy efficiently. While traditional MDM solutions enable healthcare IT to address a piece of the puzzle, they don t represent a long-term solution that will enable organizations to address emerging trends and demands. Opportunity CA Technologies offers a comprehensive set of mobility solutions that enable healthcare IT organizations to address current challenges, and to capitalize on opportunities in the long term. Designed as an integrated suite, these offerings can also be deployed in a stand-alone fashion, and they can also be efficiently integrated with third-party mobility platforms. These solutions feature Smart Containerization, which enables your organization to apply precise security controls, both broadly at the device level and all the way down to the data level. As a result, we can provide a borderless and multi-channel solution that offers optimal security while preserving end user convenience. The Enterprise Mobility Management Suite from CA Technologies includes these offerings: CA Mobile Device Management (CA MDM). CA MDM gives your IT team complete deployment flexibility and control, while providing BYOD freedom to your enterprise. It s equipped with robust, enterprise-level application management and data security features to help you maintain a seamless mobile experience for end users without sacrificing security. CA MDM can manage Windows desktops as well as such mobile platforms as ios, Android and BlackBerry. The product also provides a comprehensive policy framework for enrolling, configuring and onboarding enterprise applications. Depending on a user s role in the enterprise, IT administrators can apply different levels of security across devices, data and applications.

8 8 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com CA Mobile Application Management (CA MAM). CA MAM equips you with the fine-grained access controls you need to secure and manage mobile applications. CA MAM provides a single point of control to manage access and distribution of both internal and third-party applications across all devices. Because CA MAM can provide finely tuned, role-based data and application access controls, there s no need for you to take full control of user devices. Users receive the autonomy of a BYOD policy, while your IT organization gains nuanced controls. CA Mobile Content Management (CA MCM). CA MCM equips users with a unified, secure mobile application for accessing content from disparate sources, enhancing employee productivity at the office and on the go. Executives can be confident in the fact that corporate policies are enforced to control which users can access which data and to ensure that the content accessed through mobile devices is secure while being consumed. CA MCM also supports collaboration, enabling users to share content with others inside and outside of the organization. In the event of the loss or theft of devices, whether employee or corporate owned, policies for data encryption and data removal can be employed to ensure corporate content can t be accessed. CA Mobile Management (CA MEM). CA MEM offers comprehensive security in BYOD environments. By automatically encrypting content, CA MEM can secure data with less staff intervention and give you more control over your organization s data. At the same time, the product lets users work with their native interfaces. In the following sections, we outline how these products can support a range of specific use cases in healthcare organizations. Enterprise Mobility Management Suite Figure E. With the Enterprise Mobility Management Suite, CA Technologies offers a set of solutions that address devices, applications, content and .

9 9 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com Use Cases Device Management Following are two examples of how CA Technologies solutions can be employed to manage devices: Device control. No matter the type or size of your healthcare institution, the risk of having physicians and employees losing their devices is an everyday threat. In fact, according to the Verizon 2014 Data Breach Investigations Report, information assets are 15 times more likely to be lost than stolen 6. The main challenge is to minimize the risk of lost devices. CA MDM enables IT to mitigate this exposure, offering such capabilities as remote wipe and lock and application blacklisting. With CA MDM, users can be provisioned in less than 60 seconds, with minimal end user effort. CA MDM enables you to deliver such services as secure WiFi, physician profiles and facility-specific applications. Users can reset passwords through self-service portals. Usage policy and registration. Whether you re working for a private, public or teaching hospital network, you have a lot of different users including physicians, caregivers, residents, faculty, students and administrators. How do you safeguard protected health information (PHI) without interrupting the convenience of BYOD? With CA MDM, users can be required to self-register their mobile devices before they can access organization assets, electronic medical records, and WiFi. Through this registration process, CA MDM can automatically configure the account in the device s native application, set up WiFi network access and enforce device passcode settings. The product can detect compromised devices and prevent them from gaining access to corporate resources. When devices are unregistered, only your organization s assets will be removed. Application Management Following are two examples of use cases in which CA MAM can be used to support mobile application management: Secure texting. Physician-to-physician texting is a top security concern for many healthcare IT executives. Further, the Stage 2 Meaningful Use requirements from the Centers for Medicare and Medicaid Services have a specific focus on secure communications. With a robust mobile application management solution like CA MAM, you can take available texting applications such as docbeat, hippomsg, Z Sentry, TigerText, J-Consortium, HipaaChat and more and, once appropriately licensed, wrap them in an application security layer. As a result, hospitals can augment the security of these texting applications to more comprehensively address security policies and HIPAA requirements. With CA MAM, you can apply fine-grained policies, including blacklisting non-sanctioned systems, using geo-based proximity rules, and prohibiting the copying and pasting of screen shots. Secure sensitive data. As mentioned earlier, itunes alone has almost 20,000 consumer healthrelated applications, and new offerings continue to be released. The question is how can an organization leverage the innovative tools being created, while still protecting PHI? With CA MAM at the forefront of a mobile suite from CA Technologies, your organization can create an enterprise app store to publish internal applications as well as approved and enabled third-party applications. 6 Verizon Enterprise Solutions, Verizon 2014 Data Breach Investigations Report, Page 27

10 10 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com When each application is downloaded, it can then be pushed out with specific security policies in place. For example, a physician could use an application for scanning patients bar codes and gaining access to their records, but the IT organization could leverage geo-based proximity rules to prohibit the data accessed from leaving the hospital s facilities. In addition, these policies can be updated without requiring the application to be re-downloaded and installed. When combined with the product s telecom expense management tools, CA MAM helps provide insights into how BYOD as well as company-issued devices are being utilized. Content Management There is enormous value that can be gained by enabling physicians to exchange information with peers and patients. Without a secure alternative provided by IT departments, individuals are resorting to existing texting platforms, systems and open market drop boxes to exchange information. With CA MCM, your organization can keep PHI solely in a centrally controlled repository, rather than requiring users to download it onto their devices. This approach can provide particularly big dividends to hospitals that have physicians who serve multiple hospital systems, but use only one device. By controlling document views by location and securing the repository itself, a hospital s management team can be assured that data is not leaving their organization. Further, CA MCM offers improved convenience in hospitals that have multiple repositories. An authorized doctor can use one application to view content from all repositories, as opposed to having to use a different application for each repository. One approach for addressing security and compliance requirements would simply be to encrypt everything, but the inconvenience this approach imposes on end users makes this impractical. With CA MEM, your organization can both address security mandates and preserve end user convenience. The product enables users to work with their native interface, while adding intelligent filtering and automated data loss capabilities. As a result, you can institute automated, policy-based mechanisms to protect PHI. Without manual intervention, the product can automatically issue specific warnings to users, or even block or encrypt data automatically, if policies are in danger of being violated. Benefits By leveraging CA Technologies solutions, healthcare organizations can realize significant up-front and long-term benefits: For the organization. By using our suite of mobility solutions, you can deliver the mobile services that help improve patient outcomes and satisfaction. Your organization can reduce costs by leveraging a single solution that offers complete mobility capabilities, reducing the number of solutions that have to be implemented and supported. Further, these solutions can also be integrated with other offerings from CA Technologies, which means you can maximize the utility and value of your investments. Finally, you can institute the central policies and robust mechanisms that help reduce the risk of breaches and compliance gaps.

11 11 SOLUTION BRIEF: MOBILITY IN HEALTHCARE ca.com For employees. With access to innovative, convenient mobile applications at work, employees can realize improved collaboration, efficiency, productivity and efficacy. For patients. By delivering integrated mobile applications and services to clients, a healthcare organization s patients can experience faster, higher quality services, and they can gain better visibility and control over wellness, treatment and care decisions. For IT staff. IT organizations can leverage the cost saving benefits that can be realized through BYOD, and at the same time gain central visibility and control of mobile devices, , content and applications. Through this centralization, security administrators can gain the controls they need to establish more consistent policy adherence, and reduce the risk of breaches and non-compliance. The CA Technologies Advantage By delivering mobility solutions that offer capabilities for managing devices, applications, content and , CA Technologies can help you execute a mobility strategy that fuels innovation, cost efficiency and security, both today and in the long term. CA Technologies backs up these mobility solutions with: Industry expertise. We have a proven track record in healthcare, having had the opportunity to work with many of the largest healthcare organizations. CA Technologies can help you execute a mobility strategy that fuels innovation, cost efficiency and security, both today and in the long term.

12 12 SOLUTION BRIEF: MOBILITY IN HEALTHCARE Partners. CA Technologies has an extensive range of partners that can provide solutions and services your organization needs, so you can develop and deliver a mobility strategy that helps you manage costs and speed the delivery of innovative services. Extensive IT solutions. In addition to our mobility solutions, CA Technologies offers products for the entire life cycle of IT, including application development, API management and security. Through these offerings, your healthcare organization can execute the broad-based IT transformation and acceleration that maximizes the potential of the application-driven economy. To learn more about mobility solutions from CA Technologies, be sure to visit Connect with CA Technologies at ca.com The CA Technologies Advantage CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. CA Technologies is committed to ensuring our customers achieve their desired outcomes and expected business value through the use of our technology. To learn more about our customer success programs, visit ca.com/customer-success. For more information about CA Technologies go to ca.com. Copyright 2014 CA. All rights reserved. This document is for your informational purposes only, and does not form any type of warranty. CS _0614