1 SERVICES DESCRIPTION CA Enterprise Mobility Management MSO At a Glance Today, your customers are more reliant on mobile technologies than ever. They re also more exposed by mobile technologies than ever. Embracing mobility s opportunities while addressing its risks represents a critical objective for your customers and now you can help them achieve it. With the CA Enterprise Mobility Management Managed Service Offering (MSO), you can provide compelling, complete and differentiated mobility services. Deliver capabilities for managing mobile devices, applications, content and and you can help your customers and fuel your business growth. The Market Mobile technologies continue to grow more powerful and increasingly integral to how work gets done in organizations. IT teams need to adapt to these new realities. In the next three years, IT managers expect to allocate 50 percent more of their budgets to mobility. Further, 73 percent of organizations are planning or implementing mobile applications (source: Vanson Bourne survey for CA Technologies, 2013). The Need IT organizations are resource constrained, leaving them ill-equipped to adapt to the mobility paradigm and all the added effort and complexity it presents. To support the business evolving use cases, technologies, security threats and compliance requirements, IT teams will need advanced capabilities, expertise and services. The Opportunity Address a critical market demand by helping customers gain the controls they need to minimize risk, while maximizing mobility s benefits. Leverage a modular suite of offerings that enable effective management of mobile devices, applications, content and so you can deliver the differentiated services that fuel increased margins and market share. Introduction: The Increasingly Urgent Demand to Manage Mobility Your customers are competing in an application economy, an environment in which technical prowess and business results grow increasingly intertwined. To succeed, organizations will need to get increasingly adept in their ability to leverage mobile devices, applications, content and . However, they ll also need to get more effective at mitigating the risks that these channels can pose. It is only through effective mobility management that customers can address these risks: Operational risk. More than ever, users are relying on mobile devices to get their jobs done. If mobility isn t managed effectively, the user experience will be suboptimal, resulting in inefficiency, lost productivity and lost opportunities. Budgetary risk. If mobility is not managed in an effective manner, the reliance of users on mobile devices can leave a business exposed to increasing, and increasingly unpredictable, costs associated with support, telecom expenses, staffing requirements and more. Competitive risk. It is only by managing mobile technologies in a proactive manner that businesses can fully capitalize on all of mobility s potential benefits, including worker productivity and flexibility, operational efficiency, cost reductions, enhanced service innovation, business agility and so on. Security risk. As mobile devices grow more strategic, the potential exposure for businesses grows as well. If devices are left unmanaged, that means IT teams can t enforce security policies potentially leaving an organization one stolen device away from a breach. Compliance risk. Unless mobile devices are managed effectively, IT organizations won t have visibility and control over who is gaining access to sensitive regulated data. For organizations in regulated industries, this can lead to failed audits and fines.
2 Mobility Management: Customer Implementation Challenges It is only through effective mobility management that organizations can address the risks above. However, embarking on a mobility management initiative represents a huge step, and a paradigm shift for an IT team. In addition to their existing tasks, efforts, responsibilities and initiatives, managing mobility means: More complexity. In this era of app stores and BYOD, IT teams have to contend with a broad range of devices and applications and a truly infinite array of environmental variations that may exist on any one device. More work and distraction. As IT teams look to support the myriad devices that continue to permeate their organization, administrative tasks get more demanding. Along with backups, updates and patches, administrators have to manage provisioning, de-provisioning, asset management and a host of other efforts specific to mobile devices. All this extra effort can represent a huge distraction for an already stretched IT team. More expertise. Mobile devices and applications have unique requirements and attributes and require specific expertise to manage effectively. This may mean an organization has to invest cost and effort in training existing staff or in making new hires. More comprehensive tools. Traditional mobility management tools are only equipped to manage devices and don t enable comprehensive, effective, efficient controls and management of mobile environments. If they are to have any chance of contending with the complexity and volume required, IT teams will need innovative new technologies that address the spectrum of mobility: devices, applications, content and . Monetizing Mobility Management Services: The Customer Requirements and Value Given the changing dynamics taking place, a significant opportunity is opening up for service providers. Those organizations that can deliver cost-effective services that help customers address their mobility management requirements moving forward will be well positioned to capitalize on the market s growth in the coming years. The following sections provide a look at the requirements for capitalizing on this opportunity and the value service providers can deliver as a result. Requirements To address your customers requirements, your organization needs to deliver an enterprise mobility management service that offers the following capabilities: Complete coverage. To fully capitalize on the mobility opportunity, your customers need comprehensive services for managing mobile devices, applications, content and . By delivering these complete services, you can institute the controls that customers need, while minimizing mobility management costs and efforts. Robust security services. To address their security and compliance objectives, your customers need precise security controls. Robust enterprise mobility management services must enable the efficient and consistent application of corporate policies, both broadly across all devices, as well as for specific groups and even for specific data sets and users. Enterprise mobility management services must also feature capabilities for remote device decommissioning, selective wipe and locking that can be applied any time devices are lost, stolen or compromised.
3 Central administration, automation and self-service. As users grow increasingly reliant on mobile devices and services to get their jobs done, ensuring optimized service levels becomes increasingly critical for your customers. By delivering enterprise mobility management services, you can help customers realize optimized service levels, while offloading administrative effort from their internal teams. Enterprise mobility management services must also feature a self-service portal that enables users to do enrollment, configuration, provisioning, security resets, troubleshooting and more. Comprehensive visibility. Effective enterprise mobility management services need to provide reports and dashboards that help management teams stay on top of their organization s mobility metrics, including inventory, application usage, telecom expenses and more. Customer Value When service providers deliver enterprise mobility management services that address the requirements above, they can help their customers realize a number of benefits: Maximize mobility s advantages. By leveraging an effective enterprise mobility management service, your customers don t have to choose between security or harnessing mobility s benefits. Enterprise mobility management gives your customers the visibility and controls they need to optimize the user experience, broaden mobility usage and fully capitalize on the benefits of their mobility initiatives. With enterprise mobility management, end users can get convenient access to , content and applications so they can be more efficient and productive, no matter where they go or which device they re using. Strengthen security. Deliver the comprehensive services needed to establish strong, persistent and granular controls so your customers can effectively guard against the risks posed by mobile device usage. Your enterprise mobility management service must give customers control over mobile devices, applications, content and s. Immediately detect jailbroken devices and policy violations and gain the controls needed to respond and eliminate the risk. Save money and eliminate distraction. By relying on your enterprise mobility management service, your customers can eliminate the massive distraction of mobility support so internal IT staff can focus on their core objectives. With centralized administration and sophisticated automation, it is possible to quickly and efficiently employ the required safeguards even as the number of devices and users supported continues to skyrocket. By delivering comprehensive self-service capabilities to your customers, you can provide a better experience to end users and dramatically reduce help-desk inquiries. CA Enterprise Mobility Management MSO Now you can harness the tools and resources your organization needs to deliver high-value, differentiated and profitable enterprise mobility management services to clients. The CA Enterprise Mobility Management MSO is a complete, pre-packaged bundle that provides the tools you need to deliver comprehensive mobility management services and it offers the best-practice guidance and resources you need to optimize the service s implementation and operation and maximize its market potential. In addition to the hosted software solution, the MSO provides the operational guides, runbooks, sales tools and marketing resources you need to manage and launch these services in the market. The CA Enterprise Mobility Management Suite This MSO is powered by the CA Enterprise Mobility Management Suite, which offers a number of differentiated features: Complete mobility coverage and flexibility. The reality today is that most mobility management products only enable mobile device management. By contrast, the CA Enterprise Mobility Management Suite features capabilities for managing mobile devices, applications, content and . The suite is comprised of four separate modules that can be used independently or in a seamless, integrated fashion. In addition, these modules can also be run in conjunction with third-party mobile device management products. With the suite s modular architecture, you can gain the flexibility to select only the modules you need today, and to add additional offerings in the future as the need arises. Smart Containerization. Products in the CA Enterprise Mobility Management Suite feature Smart Containerization capabilities that enable you to apply granular policies to applications, s, files and devices. With the solution, you can enforce policies based on contextual intelligence, including which users are attempting to gain access, what device they re using, what they re trying to access, which network they are connected to and more. Persistent, broad security controls. The CA Enterprise Mobility Management Suite offers protection that extends beyond mobile devices, so you can secure data wherever it resides, including laptops, PCs, browsers and more. CA Technologies solution integration. By partnering with CA Technologies, you can gain access to a comprehensive array of solutions that can help you broaden your service offerings. These mobility manage-
4 ment modules can be effectively integrated with a range of category-leading solutions from CA Technologies, including identity and access management, mobile access gateways, data loss prevention, mobile analytics and more. Following is more information on each module that comprises the CA Enterprise Mobility Management Suite. CA Mobile Device With the CA Mobile Device Management (CA MDM) module, you can deliver these capabilities: Comprehensive security controls. With the CA MDM module, you can help customers establish and maintain a separation of corporate and personal data on devices, and provide consistent safeguards around corporate data. You can apply varying levels of security to specific devices, data sets and applications. If devices are lost, stolen, compromised or replaced, the CA MDM module enables you to do remote device decommissioning, selective wipe or locking. Optimize service levels and administrative efficiency. The CA MDM module helps you maximize administrative efficiency, enabling central management of all policies and tasks. Further, you can provide end users with self-service access to a range of capabilities, including remote lock, security resets and device updates. When your customers leverage these self-service capabilities, their end users can enjoy a better experience and administrative efforts can be reduced significantly. Gain visibility and control over telecom expenses. The CA MDM module provides comprehensive reporting and visibility for devices the corporation is responsible for. With this module, you can give your customers full visibility into device activity, usage trends, overage risks, roaming charges and more. CA Mobile Application The CA Mobile Application Management (CA MAM) module delivers the fine-grained access controls you need to secure and manage access to mobile applications and sensitive data. With this module, you can leverage a single point of control to manage access and distribution of both internal and third-party applications. The CA MAM module offers these capabilities: Apply granular controls based not only on users and roles, but on such criteria as time of day, day of week, user s geographic location, network environment and more. Limit specific mobile device capabilities, including GPS, camera, contact access and push notifications. Harness extensive reporting and controls, so you can get immediate notifications if a policy has been violated, and respond effectively to this intelligence. CA Mobile Content The CA Mobile Content Management (CA MCM) module can help you safeguard access to mobile content. The product features a simple application or browser interface that your customers employees use to view shared content and collaborate with designated users and groups. With these capabilities, you can secure sensitive content, while helping users be productive wherever they are. With the CA MCM module, you can address these objectives: Give users single sign-on access to multiple file repositories whether data resides in SharePoint, a network file system or in the cloud. Manage access to virtually all types of content, including documents, spreadsheets, presentations, videos, images and more. Establish persistent controls over content to guard against intentional or inadvertent data leakage. Employ policies for data encryption to ensure corporate content won t be exposed in the event of the loss or theft of devices. CA Mobile The CA Mobile Management (CA MEM) module helps you establish granular policies for automatically securing sensitive s and attachments. The CA MEM module offers these advantages: Persistent security. With the CA MEM module, you can ensure that sensitive is secure no matter which users receive these assets or which devices they re using whether smartphones, tablets, laptops or mobile browsers.
5 Auditable controls. With the CA MEM module, you can control, track and audit usage, so you can help your customers consistently and efficiently comply with the requirements of relevant regulatory mandates and security policies. Administrative and staff efficiency. The CA MEM module enables you to apply controls automatically, so you can enforce policies with minimum staff effort. Further, the module can help you ensure security mechanisms don t hinder user productivity. How the CA Enterprise Mobility Management MSO Benefits Your Business Put the CA Enterprise Mobility Management MSO to work for your business, and your organization can realize a range of benefits: Gain differentiation from the competition. Move beyond limited device management tools, and leverage complete capabilities for managing mobile devices, applications, content and so you can be early to market with differentiated mobility management services that address an urgent and rapidly expanding market demand. Generate new revenue streams. The CA Enterprise Mobility Management MSO equips you with the capabilities you need to support a range of mobility management services, so you can address more customer needs and win more deals. Deepen account penetration. With the CA Enterprise Mobility Management MSO, you can start to sell additional services in your existing accounts, so you can expand your footprint and increase revenue per user. Boost margins. The CA Enterprise Mobility Management MSO enables you to deliver high-value, high-margin services, so you can minimize the need to compete in more commoditized markets. This pre-packaged offering is powered by the leading CA Enterprise Mobility Management Suite, which enables your organization to get new services to market with speed and cost efficiency. Further, this solution delivers the central administration, automation and self-service capabilities that streamline operations. CA Technologies: A Strategic Partner The CA Enterprise Mobility Management MSO is backed by CA Technologies, an organization that has over 30 years of experience in providing leading IT management software and solutions to organizations in over 45 countries. Today, more than 750 of the world s largest service providers rely on solutions from CA Technologies. In addition to the CA Enterprise Mobility Management MSO, we offer MSOs for monitoring, XenApp and XenDesktop, identity and access management and data center infrastructure management. For More Information Visit the service providers page on ca.com to learn more about how CA Technologies is helping its service provider partners boost business results. The CA Service Provider Center of Excellence delivers an extensive range of enablement services, helping to ensure that you get the targeted assistance and resources you need, when you need them. The Center of Excellence team can help you more fully leverage your technologies and investments, optimize your operations, enhance your go-to-market capabilities and scale intelligently so you can more effectively accelerate your services and your business. CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com. Copyright 2014 CA. All rights reserved. This document is for your informational purposes only, and does not form any type of warranty.